CHAPTER SIX: TRADITIONAL TRAINING METHODS

MULTIPLE-CHOICE QUESTIONS
1.

Training methods can be divided into _____ and _____ approaches.
A)
Cognitive; behavioral
B)
Strategic; skill
C)
Procedural; strategic
D)
KSA; lecture
E)
None of the above
Answer:
A
Difficulty:
Easy
Page Ref:
218

2.

Which training method can effectively be used to change attitudes?
A)
Cognitive
B)
Behavioral
C)
Attitudinal
D)
Both A & B
Answer:
D
Difficulty:
Moderate
Page Ref:
218

3.

The main difference between a lecture and a lecturette is that the lecturette
A)
Is specifically designed for skills training.
B)
Is specifically designed for presenting procedural knowledge.
C)
Is specifically designed for presenting strategic knowledge.
D)
Is done only at the start of training.
E)
Generally lasts less than 20 minutes.
Answer:
E
Difficulty:
Easy
Page Ref:
220

4.

Compared to the lecture, a lecture/discussion
A)
allows trainees to interact with the lecturer.
B)
is able to achieve more complex learning objectives.
C)
is able to provide more information in a much shorter time.
D)
A & B.
E)
All of the above.
Answer
D
Difficulty
Easy
Page Ref
220

5.

The main advantage a lecture has over printed text and video is the
A)
Credibility the lecturer can give to the material.
B)
Cost.
58
Copyright © 2013 Pearson Education

Answer: B Difficulty: Easy Page Ref: 222 59 Copyright © 2013 Pearson Education . A visual display of how to do something or how something works is called a A) Presentation. she re-asks the question of the group. C) Simulation. _____ questions require no specific response. D) Ability to test learning. B) Demonstration. A(n) _____question occurs when the trainer is asked a question and instead of providing an answer. A) Relay question B) Overhead question C) Reverse question D) Direct question Answer: C Difficulty: Moderate Page Ref: 222 9. A) Relay B) Reverse C) Overhead D) Re-directed E) All of the above Answer: A Difficulty: Moderate Page Ref: 222 8. the trainer should respond using the______.C) Speed. Answer: A Difficulty: Moderate Page Ref: 220 6. When the trainer believes a trainee has asked a question because the trainee really wants to answer but is hesitant. A) Closed-ended B) Reverse C) Open-ended D) Overhead E) Bad Answer: C Difficulty: Easy Page Ref: 221 7. D) Lecturette.

Developing a good demonstration requires A) A charismatic trainer. Demonstrations. D) Putting together as much information as possible. In the lecture method. p. Answer: C Difficulty: Moderate Page Ref: 223 12. B) Using well-designed slides to get your point across. like lectures. Which of the following learning processes identified in Social Learning Theory does the lecture. when done well. A) Intelligence B) Involvement C) Commitment D) Interest Answer: B Difficulty: Easy Page Ref: 223 11. can be differentiated by the level of ______ of the trainee. C) Breaking down the task into manageable parts or sequences. have the most impact on? A) Symbolic rehearsal B) Attention C) Behavioral reproduction D) Skill Answer: B Difficulty: Moderate Page Ref: 225 14. “summarizing” impacts on which aspect of retention? A) Attention B) Symbolic coding C) Cognitive organization D) Symbolic rehearsal Answer: C Difficulty: Challenging Page Ref: Table 6-3. 225 13. Which of the retention processes does a well-done lecture have the most impact on? A) Attention B) Symbolic coding C) Cognitive organization D) Symbolic rehearsal Answer: B 60 Copyright © 2013 Pearson Education .10.

B) Teaching initiating structure. Listening to a lecture. D) Games do not require learning objectives. 30. business games have been developed and used for A) Improving interpersonal skills. 20. C) Strengthening executive and management skills. According to the text. pick up C) 15.Difficulty: Page Ref: Moderate 226 15. further decline E) None of the above Answer: C Difficulty: Moderate Page Ref: 226 16. attention begins to decline after _____ to _____ minutes and begins to _____ near the end. B) They can take up to several weeks to complete. A) The in-basket B) Behavior modeling C) Role-plays D) The case study E) Both A & D Answer: E Difficulty: Challenging Page Ref: 232-234 19. A) 15. pick up D) 20. Which of the following statements is true about business games? A) They are generally used as a standalone training method. 30. If learning objectives focus primarily on decision making. Answer: C Difficulty: Moderate Page Ref: 230 17. D) Changing attitudes toward diversity. further decline B) 20. C) To be effective games should require trainees to make a minimum of six decisions. 20. E) A& D Answer B Difficulty Easy Page ref 230-231 18. Which of the following statements regarding the “solutions trainees 61 Copyright © 2013 Pearson Education . _____ can be an appropriate training tool.

C) Has as its major weakness “providing incomplete information. Which of the following is NOT a role-play method of training? A) Single role-play B) Spontaneous role-play 62 Copyright © 2013 Pearson Education . Answer: D Difficulty: Moderate Page Ref: 233 20. B) Has a shorter version which is the incident process.” D) A & C. A) Simulation B) Role-play C) Behavioral enactment D) Modeling Answer: B Difficulty: Easy Page Ref: 234 22. Answer: B Difficulty: Easy Page Ref: 233-234 21. _____ is an enactment of a scenario in which each participant is given a part to act out. The case study A) Should have a trainer present the correct solution after trainees have provided their solutions. C) There should be only one solution. B) The solution has no relevance to the exercise.come to” in a case study is true? A) The proper solution must be arrived at by trainees before new material is introduced. A) Single B) Double C) Structured D) Spontaneous Answer: C Difficulty: Easy Page Ref: 234-235 23. ____________ role-plays provide more details about the situation and the characters. E) Case studies have so many solutions that feedback should be limited to comments about the validity of the case study in the job’s context. D) The solution is not as important as the understanding of the advantages and disadvantages that go along with the solution.

B) Do not emphasize more that 7 learning points during any one training module. Which of the following should you consider when implementing Behavior Modeling? A) Use whole rather than part learning. 238 27. Which of these statements regarding the use of games and simulations in training is NOT true? A) In general games are the most expensive. C) Both games and simulations may require some background knowledge.C) Role-rotation format role-play D) Structured role-play E) All of the above are methods of role-play Answer: E Difficulty: Easy Page Ref: 234-235 24. D) A & C. D) Both games and simulations allow trainees to practice skills in a safe environment. Behavioral modeling is based on which theory? A) Bandura’s social learning theory B) Goldstein’s training model C) Vroom’s expectancy theory D) Skinner’s reinforcement theory E) Elaboration theory Answer: A Difficulty: Moderate Page Ref: 237 26. 63 Copyright © 2013 Pearson Education . Answer: B Difficulty: Moderate Page Ref: Table 6-6 p. B) In general role-plays are the least expensive. Which of the following is most appropriate for training interpersonal skills? A) Behavior modeling B) The case study C) The simulator D) The business game E) The ice breaker Answer: A Difficulty: Moderate Page Ref: 237 25. C) Use a real model rather than a video for authenticity.

Answer: Difficulty: Page Ref: A Easy 238-239 28. B) Just-in-time. Answer: D Difficulty: Easy Page Ref: 243 32. Answer: E Difficulty: Easy Page Ref: 243 31. B) Role-play.” D) OJT generally uses experienced coworkers or supervisors as trainers. B) They are quite useful in developing trainee skill in applying or using knowledge. D) Their greatest weakness is in helping provide cognitive organization. Which of the following is true about games and simulations? A) A major problem for them is attracting trainee attention. E) On-the-job training. D) Behavioral modeling. C) Job incidents technique. In the “job instruction technique. Answer: B Difficulty: Moderate Page Ref: 241 29.” the first step in the “try out” stage of training is “have the learner talk through the job. the first step is “Present. B) Most OJT done by small businesses uses the JIT method. C) Coaching.” This causes activation of which social learning theory process? 64 Copyright © 2013 Pearson Education . The most frequently used training method (especially in smaller businesses) is A) Simulation. D) Job instruction technique. C) When using the JIT method of OJT. Answer: D Difficulty: Moderate Page Ref: 243 30. Which of the following is true about OJT? A) It is one of the more expensive training methods. E) Job instructional topology. The acronym JIT (an on-the-job training technique) stands for A) Job information topology. C) They are quite good at teaching facts or procedures.

Answer: D Difficulty: Easy Page Ref: 249 36. Answer: C Difficulty: Moderate 65 Copyright © 2013 Pearson Education . Which training technique has its roots back in the Middle Ages? A) Apprenticeship training B) Behavioral modeling C) Simulations D) In-baskets E) Coaching Answer: A Difficulty: Easy Page Ref: 247 34. E) All of the above. B) In coaching. D) Both B & C. The difference between mentoring and coaching is A) Mentoring is more effective. E) Both B & D. The difference between coaching and traditional OJT is A) No type of TNA is needed for coaching. C) They focus on different aspects of the job.A) Attention B) Behavioral reproduction C) Symbolic rehearsal D) All levels of retention Answer: C Difficulty: Moderate Page Ref: 245 33. D) Mentoring has always been a more formalized process. A) Behavior modeling B) Computer simulation C) Coaching D) Tutoring Answer: C Difficulty: Easy Page Ref: 248 35. skills. the relationship must be more collaborative. C) Coaching is more of an ongoing process. and work performance of the trainee. _____ is the process of providing one-to-one guidance and instruction to improve the knowledge. B) Coaching is more effective.

C) New employees can be oriented rapidly. sheet. According to the text.Page Ref: 251 37. or overhead B) Newsprint being used too often in adult learning C) Overheads used in a fully lighted room D) Burned out light bulbs in the overhead E) Using a VCR that only plays Betamax Answer: A Difficulty: Easy Page Ref: 257 40. the rule of thumb for adequate trainee viewing is: A) Three feet of trainee distance from the screen for every inch of screen size. 66 Copyright © 2013 Pearson Education . Which of the following training methods is most appropriate when both knowledge and skill are learning objectives? A) Lecturettes B) Demonstrations C) Open discussions D) Role-play Answer: B Difficulty: Easy Page Ref: Table 6-10. Answer: D Difficulty: Moderate Page Ref: 253 38. Which of the following is a strength of OJT? A) Trainees learn skills in the actual work environment. D) All of the above. Which of the following is NOT an example of static media? A) Video tapes B) Overhead transparency C) Pictures/slides D) Printed material E) All of the above are an example of static media Answer: A Difficulty: Easy Page Ref: 258 41. what is the biggest mistake made when using static media? A) Cramming too much information on the one poster. For both static and dynamic visuals. 255 39. B) Transfer of training occurs naturally. p.

p. p. 53. 243) ____OJT is often the training method of choice for small businesses. (T. 51. 254) ____Audio tapes as a training method are hardly ever used as the newer technology is far superior. 46. (F. 45. (F. has a specific answer. (F. 222) ____The direct question is specific in nature and. 54. (F. 50. p. (F. and try out. Answer: D Difficulty: Challenging Page Ref: 259 TRUE/FALSE QUESTIONS 42. p. p. 245) ____A main advantage to newsprint is it can be hung on the walls around the training room. p. 258) 67 Copyright © 2013 Pearson Education . 237) ____The Job Instructional Technique has 3 steps: prepare. D) One foot of trainee distance from the screen for every inch of screen size. (F. 44. (F. p. 52. C) Two feet of trainee distance from the screen for every foot of screen size. 48. 235) ____The last step in behavior modeling is providing opportunity for reinforcement in a structured role-play. (T. 233) ____Case studies are best for developing analytic skills and complex problemsolving strategies. p. E) Two feet of trainee distance from the screen for every 3 inches of screen size. 220) ____A relay question is when asked a question. 47. 43. 219) ____The discussion method includes a lecturette to provide information to trainees. p. p. (T. (T. 55. therefore. the trainer re-asks the question to the person who asked the question in hopes they will provide an answer. p. 218) ____The lecturette is an extensive presentation of material by the lecturer. p. 222) ____One way to encourage trainees to respond is to ask them to write out an answer. the easiest way to obtain one is to develop it from scratch. ____A lecture is best used to present information. 49. p. (F. (T. 222) ____If you decided to use a case. 233) ____Role rotation in a role-play is where participants take on the role which is opposite to what they believe in.B) One foot of trainee distance from the trainer for every foot of screen size. present. (T. p.

ESSAY QUESTION 68 Copyright © 2013 Pearson Education . 59. mentoring is more focused on improving the employee’s fit in the organization. It should only be used if quality feedback can be guaranteed and when there is ample opportunity and time to debrief after the training. In coaching. 57. The discussion method uses a lecturette to provide trainees with information that is supported. co-workers can be coaches but typically it is the supervisor who acts as the coach. Coaching is the process of providing one-on-one guidance and instruction to improve the knowledge. or to provide an experience of what it feels like to be in a specific situation. What is the purpose of behavior modeling and when should it be used? Behavior modeling is useful when the purpose is to show trainees what appropriate and/or inappropriate behavior looks like. and expanded on through interactions among the trainees and between the trainees and the trainer. Discuss the different types of lectures and the differences between them. What is the purpose of role-play and when should it be used? Role-play is appropriate when the learning objective is to develop interpersonal skills within specific situations. while the trainee attempts to absorb the information. reinforced. While coaching focuses on the technical aspects of the employee’s job. or to allow trainees an opportunity to compare their own behavior with that of a role model. The straight lecture is an extensive presentation of material by the lecturer. and when there is ample opportunity for quality feedback. Mentoring is considered to be a form of coaching in which an ongoing relationship is developed between a senior and junior employee. and work performance of the person being coached. but usually lasts less than 20 minutes. Role-play should be used to complement training after the required knowledge has been acquired. Behavior modeling should be used when the object of the training is a skill that can be modeled. Define coaching and explain its relationship with the term mentoring. The lecturette has the same characteristics as the lecture. It is also effective in developing observational and critical thinking skills. The material is presented orally. skills.SHORT-ANSWER QUESTIONS 56. 58.

of the characters who are performing the role-play.  Multiple role-play is when all trainees are in role-play groups. Define a role-play and in doing so. 69 Copyright © 2013 Pearson Education . and so on. This provides a visual demonstration of some learning point. different trainees will exchange places with some. needs. Then.  Single role-play is when a set of trainees does a role-play and the rest of the trainers watch. They also provide more detailed descriptions of each character’s attitudes. or all. The five different types of role-play are  Structured role-plays provide trainees with more detail about the situation that has brought the characters together. be sure to identify and explain the five different types of role-play. after a discussion period.  Spontaneous role-plays are loosely constructed interactions in which one of the participants plays him/herself while the other character(s) play(s) people the first trainee has interacted with in the past (or will in the future).60. The role-play is an enactment (or simulation) of a scenario in which each participant is given a part to act out. opinions. with each group acting out their roles simultaneously.  The role rotation method begins as a single role-play.