Mary Wix

10200 Independence Pkwy Plano, TX 75025 | 817-505-3808 |


Advanced skills with all Microsoft Office programs; including Excel, Access, Outlook and Word
Experienced with QuickBooks software
Type 75+ wpm; also proficient in 10 key typing
Active listening and attention to detail while multi-tasking in a fast-paced environment
Excellent interpersonal, verbal and written skills – including grammar and voice quality
Self-sufficient and dependable with the ability to work independently

Livingston Hearing Aid Center
- Grapevine, TX
(January 2016Present)
Patient Care Coordinator
 Coordinate, schedule, and maintain managed care contracts, appointments, sales logs, etc.
 Update and manage patient financial records and insurance records
 Confer with physician during referral process
 Maintain departmental day-to-day clinical activities, monitor and prioritize daily workflow
 Ensure adherence to departmental policies and procedures
Southwest Paper Stock – Fort Worth, TX
Administrative Assistant / Billing & Account Specialist
 Answer and direct incoming phone calls on multi-line phone system
 Maintain the general filing system and mail functions
 Process credit card payments using PC Charge Pro Software
 Assist with payroll and time-keeping functions for 50+ employees
 AP/AR tasks using QuickBooks Software
 Collection calls and billing functions and complete daily bank deposit
 Schedule client appointments and update client and visitor calendars

(October 2013-January

JPMorgan Chase – Lewisville, TX
(March 2008 - Dec 2011)
Operations Unit Manager – Process Control Centralized Plan Breaks
 Management responsibilities include reviewing daily numbers, assist with customer service, team
coaching, performance management, and team adherence to policy and procedures.
 Assisting, training and auditing overseas employees
 Knowledge of Federal and State regulations adherent to industry practices
Operations Supervisor I – Process Control Illogical Reporting
 Lead and mentor 10 - 13 Operations Senior Specialists
 Assign work and set workflow priorities
 Prepare management reports
 Handle exception items and resolve complex issues
 Document and introduce new procedures to your staff
 Ensure that team adheres to the established procedures and guidelines
Appraisal Support Team Lead Specialist - Default Valuations

Assist and train new hires and contractor/vendors in the Default Property Valuations Department
Request Reconciled Market Values (RMV’s) and Broker Price Opinions (BPO’s) for properties in default
Compile all pertinent data in order to make an equity position determination, to deem whether property
should be category of foreclosure or walk-away decision

Tarrant County College

*References available upon request.

(March 2014 – May 2016)

Mary Wix
2636 Country Creek Ln. Fort Worth, TX 76123| 817-505-3808 |

*Associates of Arts
North Crowley High School
*3.8 GPA
*Business administration
*Business Law
*Web Design

(August 2004 – May 2007)
*Top 15% of class
*Business Computer Application Systems
*Computer Programming
*Computer Information Systems