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History of Quality and Dimensions

M
A
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A
C
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R
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R
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Irfan Rashid Farooqui

M M M MMMM
A A A AA AA
N N N NN NN
U U U UU UU
F F F FF FF
A A A AA AA
C C C CC CC
T T T Choices TT TT Choices
U U U UU UU
R R R RR RR
E E E EE EE
R R R RR RR

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By: Irfan Rashid Farooqui 1


History of Quality and Dimensions

Production
MMMM M
Marketing Buying Storage
AAAA A Planning
NNNN N
UUUU U
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AAAA Reject A Manufacturing
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TTTT
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QC
RRRR R
EEEE E Sales
RRRR R

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Production
M
Marketing Buying Storage
A Planning
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F
A
C
HR Finance Engineering Manufacturing
8 Dimensions
T
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of
E Sales
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Product Quality
Irfan Rashid Farooqui

By: Irfan Rashid Farooqui 2


History of Quality and Dimensions

5 Dimensions
of
S i Q
Service Quality
lit
Irfan Rashid Farooqui Irfan Rashid Farooqui

Responsiveness

Reliabilityy
Empathy

Tangibility Assurance
Irfan Rashid Farooqui

By: Irfan Rashid Farooqui 3