Information to be gathered from client

1.0

2.0
3.0

What has failed? Components name

1.1
Its function
1.2
How long in service?
1.3
Circumstances under which it failed?
1.4
Is the failed component intact or any mating parts missing
Test certificates of the component (documentary evidence)
2.1
Mechanical test data
2.2
Pertinent specifications
Service parameters
3.1
Design or intended parameters such as pressure, temperature etc
3.2
Actual ( operating) service conditions
3.3
Environmental conditions such as exposed to what atmosphere
3.4
Location of component ( any vibration source nearby etc)
3.5
Service stresses