You are on page 1of 54

, ,

363.1 Business i administrare

:
. E38,


________________
()


. , ,
., , ...
__________________________
()

____ _________ 2014

:
, ..,
________________
()

, 2014

ANNOTATION

8
1.
10
1.1.

10

1.2. .

14

2.
20
2.1. viccon s.a. 20
2.2.
23
2.3. - viccon s.a. 25
2.4. viccon s.a.
2.5.
32

37

39

42

52


54

53

28


-
,
Viccon S.A..
:

. .
, Viccon S.A.,

, Viccon S.A..
:
"Viccon S.A.",
, ,
, .
, :
:

: 363.1 Business i administrare
: . ,
: : , , ,
32 , 5 , 31 (
),2 3 .
: , , ,
, .

- 2014
3

ANNOTATION

The purpose of the diploma project - the study of the theoretical foundations of conflict
and on the basis of the material studied, the development of ways to overcome conflict
environments in the company Viccon SA.
Results: In the diploma project is considered one of the problems - modern approaches to the
essence of the conflict and possible solutions to conflict situations. The substantiation of the
relevance of the study subjects. In this work, based on a study of company Viccon SA, provides a
general description of the enterprise, the analysis of job satisfaction and conflicts arising in the
organization. Also proposed measures for the warning and conflict prevention in the organization, as
an example of "Viccon SA".
Conclusions and recommendations: by analyzing and monitoring of all departments and
employees "Viccon SA", were developed the rules to resolve conflicts, the useful tips for the head of
the company, and formulated ways of influencing the parties to the conflict, with a intention to its
final resolution.
Author's name: Ekaterina Oleinik
Title the diploma project: Building an effective mechanism for resolving conflicts in the
organization
Occupation: 363.1 - Business i administrare
Protection Place: Chisinau, ULIM
Structure: The work consists of: introduction, two chapters, conclusions and
recommendations, bibliography of 32 sources, 5 applications, 31 pages of text (up to the
bibliography), 2 images and 3 tables.
Keywords: human resource management, labor conflict, conflict, facility staff, conflict
resolution.

Chisinau - 2014
4

m -
S.A. Societe Anonyme ( )
Swot - Strengths ( ), Weaknesses ( ), Opportunities
() Threats ().
web - world wide web www

.
.
. ()
.
.
c.
.
..
..
.
. ()


. 1.1. .........14
. 1.1. ............42


2.1. "Viccon S.A."
....29
.2.1.
Viccon S.A. 2012-2013 . ....................................43
.3.1. Swot- Viccon S.A..44

. , ,
.
.
, ,
. , ,
, , ,
.
, , ,
[21, c. 192].
,
.
: -, , -,
, -,
. ,
.
, ,
. , ,
, [24. c. 103]. ,
,
.
,
, . ,
. ,
,
. ,
,
.

,
Viccon S.A..
8

:
1. ;
2. ;
3.
;
, ,
, .

Viccon S.A..

, ,
.

, .
- - ,
XIX , ,
. ,

.
: .., ..,
.., .. .
: ., .., .. .
, , ,

1.

1.1.
, ,
.
(, , ,
, ).
conflictus . ,
, :
, ; ;
, ;
(,

),

.
,
[23, c. 65]. ,

.
: ,

. .
, ,
, ,
,
, [19, c. 34].

, , , ,
, ,
[20, c. 162].
,
. ( ), 8090- XIX
. , ,

, ,
10

. .

[4, c. 62].

(1776.).
,
.
, .
. , . , . . .
.
,
. , [10,
c. 65]. XIX .
(1820-1903 .)
-,
.
(1864-1920 .). (1858-1918 .)
.
,
.
,
[12, c. 320].
,
. ,
, ,
[14, c. 170].
,
(, , , , , ..),
, ,

. (

11

, ,
() [13, c. 196].

, . ,
-, ,
, . ,
(1809-1882),
[17, c.
133]. . ,

.
(1840-1910), ,

( , )
, [22, c. 100].
,

.
,
:
1. ;
2. ;
3. ;
4. ;
5. ;
6. ;
7. ;
8. .
,
. ,
, ,
M . ,

12

. - ,
, .
, ,
,
,

- . ,
"" , ,
, [1. c. 253].
.
, , :
-

() - (

- , );
- - - , ;
- - - ,
- - - ;
- : , ,
, , ;
- - ;
- - (
).
, ,
, ,
XIX .
, ,
1.1. :
1)
2)
3)
4)
5) /
6)
7)

13

. 1.1. [20, . 43]


,
[5. c. 137].
, , .

, , "
", .

[11, c. 312].
1.2. .
, ,
, . .;
. [18, c. 455].
1. By
,
, , ,
. ,
14

,
: , , , . . "
", . , ,
, [29, c. 122]. ,
, ,
.
, ,
. - ,
,
, , ,
[7, c. 117]. ,
,
, .
2. .
.
, ,
. , , ,
, .
.
,
[23, c. 191]. ,
.
:
(1) , ,
. ;
(2) ,
;
(3)
, , , ,
- ;
(4)
;

15

(5) , ,

.
3. ,
, . ,
, , ,
, -
, .
, ,
, ,
[22, . 100].
4. ,
.
. , ,

"" .
[8, c.
57].
,
,
,
.
,
[31, c. 227].

, - , ,

[16, c. 45]. ,

,
:
1. ( : , , , );

16

2. ( ,
, ,
);
3. (, ).
:
1. (
);
2. (
);
3. ( ,
,
).
4. ,
( );
5. (
,
);
6. (
);
, ,
[30, c. 1]. Viccon S. A.
,
.
, ,
. ,
, ,
. ,
.
,
.
.
, .
17

, , ,
- .
, , ,
.
. , ,
, .

. ,
, , .
, ,
, ,
, .

, ,
, , .
,
.
, ,
, ,

( , ). ,
(, ,
) [28, c. 8].
.
, ,
. . .
, . ,
, .

.

, -, , .

18

-
. :
;

;
;
[4, c. 92]. , ,
, .
. ,
, , .

. ,
,
, .
, ,
,
, .
,

).

19

2.

2.1. Viccon S.A.
Viccon S.A.
, .
Viccon S.A.
. Viccon S.A. - ,
20 000 , 20 000 , 1
. 4 ,
.
.
,
.
() Viccon S.A.
, ,
.
Viccon S.A. , .
21 .
, .
,
, ,
.
. 2,
. 9:00
17:00 . 200 m,
100 m 50 m .
400 000 , : , ,
, .
web-,
, .

web- ,

20

,
.

.
. 200 .
, Viccon S.A.

,
. ,

. , Viccon S.A.
,
.
:
ErichKrause, Economix, Optima, Schneider, Cabinet,

Sz.Leqi, Maestro,

Panasonic, Verbatim, Canon , Hp .


. ,

,
-
. 1.
(),
(, ), ,
, .
, ,
,
.
, ,

, [4, c.184].
Viccon S.A. :

, ;

, ;

21

.
, , . :
, , , ,
.
.
, ,
.
,

, ,

, .
, ,
.
.
, .
.
.
Viccon S.A. ,
.

.

[6, c. 96]. Viccon S.A.


21 , .
,
, .
Viccon S.A.
..,
,
.
,
.
, .

22

2.2.
() ,
[6, c. 164].
Viccon S.A. :
1) ;
2) ;
3) ;
4) ;
,
.
: ; . ; -
; -
.
.
[6, c. 204].

, .

Viccon

S.A.:

, ,

, , ,
.
, ,
, .
Viccon S.A. :
, ,
;

;
;

23

,
;
, , ,
;
,
[26, c. 119].
,
,
.
Viccon S.A.
, Viccon S.A. ,
.

:
() ;

;

, ;
;
,
, ;

( );
;
, ;
.

24

2.3. - Viccon S.A.


.
,
.

,
.

, ,
, [15, c. 129].

,
, [9, c. 117].
Viccon S.A.
, ()
- 2 .
Viccon S.A. . 2.
2.1 ,
1055 . , 10.17%.
740 . , 7,75%,
105 . , 91,30%, 40 . ,
9,09%, 50 . .
, ,
20 . , -2,29%.
,
90,1% , 2,3 %
.
( ,
) .
13.73%, (
) 1%, 4,78%.

.
25

.
, ,
.
:
740 / 10365 * 100% = +7,13%.
:
105 / 10365 * 100% = +1,01%.

: 40/ 10365 * 100% = +0,38%.

: 50 / 10365 * 100% = +0,48%.

: -20 / 10365 * 100% = -0,19%.

: 140 / 10365 * 100% = +1,13%.
,
(7,13%).
(1,13%).
(-0,19%). ,
- .
,
SWOT-, SWOT- Viccon
S.A. . 3. SWOT-
, , ,
[3, c. 243]. SWOT-
Viccon S.A. ( ),
Viccon S.A.. SWOT-
Viccon S.A., ,
. SWOT-
, :

1.
2.
26

3.
4.
5.
6.
7.
8.
9.

1.
2. ( )
3.
4.
5.
6.
7.
8.

1.
2.
3.
4.
5.
6. -
7.
8.
9.
10.
11.
12.

1.
11.
1.
27

2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
, Viccon S.A., ,
, ,
, ,
. SWOT-
, .
,
,
. , ,
, .
2.4. Viccon S.A.
, ,
, ..;
. -

[8, c. 77]. 2.1
"Viccon S.A.",
.
2.1. "Viccon S.A."
[ 20]


28


2.

3.

; ;
..

; ;

4.


; ,

5.

, ..
, , ;

, "Viccon S.A. ",


, :
, , , ,
, ..
- "Viccon S.A. ",
[25,
c.97]:
1. , , ,
,
, ,
.
2. .
,
. ,
"Viccon S.A. "
.
, ,
. ,
, .
.
,
, , .
29

3. ,
.

. , ,
,
;
,
.
4.
. -
. , ,
, , ,
, , .
, ,
,
, ,
, , .
5. ,
.
. ,
,
, , " "
, ,
, .
.
,
"Viccon S.A.", ,
, [28, c. 5].
"Viccon S.A." :
1) ,
, ;
2) ;
30

3) ,
, ;
4)
; ;
5) ,
;
6) ,
.
, "Viccon S.A. ",
, [28, c. 5]:
, ,
. "Viccon
S.A. ", , , ,
;
, ;
, . ,
, ,
; -
, - ,
, , .
"Viccon S. A. ",
,
. "Viccon S. A. "
,

"Viccon

S.A.",

, ,

, -
.
, ,
()
31

[27,c. 270].
2.5.


, .
"Viccon S.A." 50%
.
, "Viccon S.A."
.
[4. c. 325]: - (
); ; ;
; ;
; ;
; . ,

"Viccon S.A.", :
1. ,
,
;
2.
;
3. ,
, , ,
;
4. ,
;
5. ;
6.

.
;

32

7.
.
, ,
,
, , , .
"Viccon S.A.",
, [19, c.
86]:
1. , , .
2. "" -
, , .
3.

( , ..).
4. .

, . ,
,
, ,
.
,
, .
,
,
[3 . 43]. "Viccon S.A.",
:
1. , ,
, .
2. ,
. .
3.
. .
4. ,
. .
33

5. .
.
, ,
, ,
, , .
,
Viccon S.A.,
,
:
1. . -
, .
, ,
, ,
, .
2. .
,
,
. ,
,
.
, ,
.
3. - ,
,
.
4.
. , ,
. , ,
, ,
, , , ,
,
.

34

Viccon S.A. ,
.
Viccon S.A.
.
:

1.

,
. - ,
. , ,
.
2. ,
. .
. , : "
. ".
3. ,
, . .
-
. .
: " ... ...
...".
4. . ,
( ),
. , ;
, .
, ,
.
5. , . " " , , .
, , .
, .
6.
, .. : "
".
35

7. , ,
. ,
. , .
. ,
"" , , , ,
.

36



.
, ,
.
.

. ,
Viccon S.A., ,
.
,
Viccon S.A..
, ,
.
"Viccon S.A.",
, ,
, .
, ,
Viccon S.A.. ,
,
. Viccon S.A.
,
. Viccon S.A.,
:
:
-;
- ;
- ;
- .
:
-. ( )
- , ..
37

-- ( -
, );
-

).
, "Viccon S.A. ",
, :
, , , ,
, ..
"Viccon S.A.",
, :
1. .. ,
, .
2. ,
.
3.

.
4. , .
5. .

"Viccon S.A.",
,
, :
1. .
2. .
3. .
4.
.
, ,

,

"Viccon

S.A."

38


1. N. Burlacu, V. Cojocaru. Management. Aprobatlaedinacatedrei Managementgeneral.
1999. 339 c.
2.

..

: . .: . 2011. 18(235). . 38-45


3. ., . . .: ,
2013. 392 .
4. .., .. . .: ,
2013. 436 .
5. .. . .: , 2013 . 396 .
6. .. . .:
. .: .2010. 1. . 131-142
7. .. . .: -, 2012. 767 .
8. .. . .: , 2013, 324 .
9. .. . : 100 :
. .: , 2011. 296 .
10. .., .. . . .:
-, 2010. 639 .
11. ..
(). .: , , 2013, 2. . 64-66
12. .., ... . .: , 2013. 480 .
13. ..
. .:
. .. . 2011. 24. .
319-322
14. .., .. . Ch.: Evrika, 2006. 242 .
15. .. . .: VI
-
: . :
, 2013, . 169-173
39

16. .. . .:
, 2010, 3. . 127-130
17. .., .. : .
.: . 2012. 4(20).
. 40-50
18. ..

. .: ,

, 2012, 6. . 132-135
19. .. . .: -, 2012. 543 .
20. .. . : . :
-, 2013. 175 .
21. .., .. . .: , 2010. 279 .
22. ..
. .:
- , 2012, 6. . 191-193
23. .. - . .:
. 2009. 6. . 98-101
24. .. . : . . .:
, 2013.180 c.
25. .., .. .
.: . 2012. 1(92). c. 98-107.
26. ..

.:

. 2012. 5( 12). . 94-99


27. ..
. .:
. ... 2013. 3(54). . 110-122
28. .. . .:
. .. . 2010.
45( 19). . 268-278

40

29. .., ..
- . .:
. 2010. 1. . 1-7
30. . . 20-35 :
. .:
. 2013. 11(139). . 119-126
31. .. . Exrus. 2011. http://ru.exrus.eu/------id4e70e45f6ccc1903790041a1 ( 11.04.2014)
32. .., .. -
. .: . 2013. 6. . 225- 229

41

. 1.1. [ 14]

42

2
. .2.1.
Viccon S.A. 2012-2013 . [ 10].

201
2

2013

% . % .

9540

92,04

10280

90,01

+740

+7,75

1.1. : 9540
, .

92,04

10280

90,01

+740

+7,75

2.
,
.

825

79.59

1140

9,98

+315

+38,18

2.1.

115

1,10

220

1,92

+105

+91,30

2.2.

50

0,4

+50

4,24

480

4,20

+40

+9,09

1.

2.3.

440

2.4.

870

8.39

850

7.44

-20

-2,29

2.5.

600

5,78

460

4,02

-140

-23,33

3.
(

) . -

10365

100

11420

100

1055

+10.17

43

. . 3.1. Swot- Viccon S.A. [


14]

1.

1.

2.

2.

3.

3.

4.

4.

5.

6.

7.

8.

8.

9.

9.

11.

13.

1.

6.

7.

10.

5.

- ,
,


44

10.

11.
12.
13.
14.

15.

- ,
,
,

2.

3.

-

;

4.
5.
6.
7.

8.

9.

1.
2.

3.
4.
( )
5.

6.

7.

- ,
,




;
-

.
-

,



;
-
,




;
,



.


;
-


;
-
-

;
-

.
-
,


;
-

;
-


;





.
-

8.

45

4

VicconS.A.


..
_____________200__ .

Viccon

S.A. ,
, ,
.
1.
1.1. ________
.
1.2. ________
:
- , ;
- , ,
- ,
- - ,
;
-

.
.
() ,
,
.

3 .
46

1.3.
:
- , ,
;
- ;
- , ,
,
, ,
.
1.4.

.
,
, ,
,
.
.

.


,
.
.
2.
2.1. ____________________ :
- , ,

, ,
, ;
- ;

47

- , ,
, ;
- ,
, ,
;
;
- ;
- (, ,
), .
2.2. , ,
, , , .
3.
3.1. :
- ;
- , ;
- ,
;
- , ,
, ;
- ,

, ;
- ,
.
3.2.
,

.
4.
4.1.
- .
40 .

48

, ,

, .
,
, .
4.2. ,
.

.
4.3.
.

28 .

.
5.
5.1. ,
, ,
:
- ;
- ;
- ;
- , .
,
.
6.
6.1. , ..
,
, ,
.
6.2.
:
- ;
49

- ;
- .

,
.
6.3.


.
6.4.
.
.

.

, , , ,
.

, , -
- .
.

.
6.5. ()
.
()
.
6.6.
,
.
, , .
6.7.
. ,
.
50

5
.

51

52

/
________________________________________________________
(, ())
1. / _____________________________________
___________________________________________________________________
2. / ______________
3. /

Nr.

2 3

/
(a)_______________________________
()
______________________________
()

53

54