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Briefing to the Nuclear SIG

Repositioning the Quality Professional

David Armstrong
darmstrong@thecqi.

24th July 2014

The Problem Statements


From the Quality Professions Point of
View
Problem
Statement,
in 1999,
when
firstby
appointed
as Quality
[..My
We are
a Profession
that
defines
itself
an outcome.
Director!]
What do I do?
Why should anyone understand what I do?

We undertake a seemingly disparate set of activities on behalf of the Business


and then call ourselves Quality Professionals

These may include, but are by no means limited to: Configuration Control of our Organisations Business Management Systems
Process Audits
Non-Conformance Management
Root Cause Analysis
Managing Certifications and Standards
Collecting Metrics and Measures
Undertaking Test and Inspection
Supporting Supplier Selection

The Problem Statements


From the Outsiders Point of View
The traditional Quality Professional fails to protect Reputation.
Where was the Quality Professionals voice when:-

Success can no longer be defined by Satisfied Customers but by Satisfied


Stakeholders that include Customers, Suppliers, Local Communities, Employees,
Shareholders / Trustees, Society
Are we engaged when Organisations speak of Good Governance, Risk,
Reputation, Efficiency, Change, Improvement?
Does Society, the Media, Government see us as the Authority in these areas?

Our Vision: The new


profession
Appreciated for:
Protecting Reputation
Enhancing Reputation
Improving Profitability
Transforming at Pace

Through:
Good Governance
Agile Assurance
Evaluation & Improvement