COM 295 Final Exam Latest

1. Your coworker LaRita has asked you to review her slide presentation. You notice that it is
difficult to recognize and process the most important ideas and information. To help her
fix this, what will you recommend that she change?

She should include a compelling image every few slides.

She should choose dark backgrounds and text colors.

She should use bold or italics to highlight key ideas.

She should limit her text to five words per line and three to four lines per slide.

2. A colleague asks you for advice on how to understand the audience of his persuasive
message. Which of the following pieces of advice will you offer?

Ask as few questions as possible to avoid annoying them.

Focus on their values and not their needs.

Wait until the message is perfected before choosing the right audience.

Consider the psychological principles that impact people's decisions.

3. Which of the following is true of competence?

It is often evaluated by one's track record of achievements.

It has grown less important in the post-trust era.

It is innate and cannot be gained through experience.

It increases when individuals focus on connecting with others.

4. In order to focus your presentation on people, you should:

use a lot of "I" statements

include as many photographs as possible in your slides

make individuals and groups the subject of your sentences

avoid using presentation software or other technology

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5. _____ is the process of converting meaning into messages composed of words and
nonverbal signals.

Filtering

Encoding

Decoding

Translating

6. Which of the following is a trait of individualists?

They communicate directly to efficiently deal with work tasks and outcomes.

They stay in relationships even when they are no longer mutually satisfying.

They tend to follow the perceived dreams and goals of the group as a matter of
duty.

They tend to stay in contact with and work through extended networks.

7. Performing at the highest standards, not just for oneself, but for the team, for the
supervisor, for the consumer, and for the company's shareholders, indicates a sense of
_________.

opportunity

accountability

individuality

future-orientation

8. The career summary section of a résumé should provide the candidate's ________.

major accomplishments, abilities, and attributes

memberships, awards, certifications and licensure, and activities

objective for the job search

list of personal references

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9. Which of the following is typically included in the reviewing stage of writing an effective
business message?

ensuring the communication is fair

identifying the primary message and key points

finding the needs of the audience

setting a positive and other-oriented tone

10. Gregor, who works at a textbook company, has put together a presentation proposing
that the company save money by getting its images from less expensive stock photo sites.

Gregor needs to present his idea to the executive committee. Considering the content of
his presentation, which of the following people on the committee should he most try to
influence?

The design director

The editorial director

The marketing director

The production editor

11. Which of the following should contain all your research sources and should be provided at
the end of your report?

the reference list

citations

table of contents

the executive summary

12. Javier is an editorial manager at a publishing company. He wants to give one of his
supervisors an "Employee of the Year" award. Which of the following supervisors should
he choose if he is looking for an employee with a strong sense of caring?

Ayesha, who always takes on extra work to help the department meet its deadlines

Jenny, who helps her employees develop the skills that will allow them to advance

Paul, who is the best copy editor and proofreader in the department

Jon, who sets short- and long-term deadlines for every project and meets them
promptly

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13. Bao is conducting a study that compares the cost of keeping print messages on file versus
storing digital messages in the cloud. What aspect of communications relates to the
storage of messages?

planning

constraint

coordination

permanence

14. Which of the following facilitates a one-stop work space containing project and meeting
information, shared files, and communication platforms?

social networking

written messages

webinar

texting

15. In the context of developing persuasive messages, which of the following is most likely to
help you demonstrate a voice of competence?

focusing only on logical appeals

developing strong ideas in the interest of your audience

adopting the tone of mass advertising such as over-the-top appeals

using only emotional appeals in your persuasive messages

16. By doing audience analysis, Radika discovers that the people she will be giving her sales
presentation to know very little about her product. Because of this, she is likely to decide
to:

use only emotional appeals in her presentation

eliminate bulleted and numbered lists from her slides

involve them in her presentation

spend more presentation time informing the audience

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17. Which of the following is true of documenting secondary research sources?

The only thing that has to be documented is a direct quotation.

Statements that are paraphrased do not require documentation.

Writers can use a variety of documentation systems, including MLA and APA styles.

Ideas that are summarized do not require documentation.

18. Your résumé should tell a story of:

how you plan to improve your areas of weakness

your educational accomplishments

the value can provide to a company

everything you have learned and done in your previous job

19. A mistake that many job applicants make while creating résumés is:

trying to display everything they do well

highlighting only a few of their abilities and attributes

forgetting to include their hobbies and other interests

neglecting to include areas they need to improve on

20. Vanessa has been assigned the task of creating an effective business message aimed at
improving the productivity of the employees in her company. In the process of creating
the business message, she studies the background of the employees, their needs, and
priorities. To which step of the planning process for developing influential messages does
Vanessa's action typically belong?

Message review

Message structuring

Audience analysis

Idea development

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21. In the context of persuasive messages, validating your readers means that you are:

overcoming objections by providing counterpoints

recognizing and appreciating others' needs and preferences as legitimate

demonstrating a business need—a gap between what is and what could be

providing solid reasons why your product, service, or idea benefits readers

22. Lori is using secondary research to develop a business report. How can she write her
report in a way that demonstrates originality in thought?

Adopt a methodical approach to decision making

Generate her own conclusions and recommendations

Cite all her research sources

Use the most current documentation guidelines

23. Rick is trying to schedule a video teleconference with colleagues at several locations. To
do so, he needs to coordinate their schedules and also check to see if the company needs
to invest in any additional resources to make it happen. By addressing coordination and
resource issues, he is dealing with:

control

richness

constraint

immediacy

24. One of the first tasks to accomplish when developing a presentation is to:

use headings to create a storyboard

understand the needs of your audience

develop effective slides

gather content for an effective review

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25. Which of the following is an example of psychological noise?

Jenna's boss does not take her complaint seriously because he thinks teenagers
always exaggerate.

Jenna's boss does not understand that when she says a product is "bad," she means
she likes it.

Jenna's boss does not understand what she tells him because his hearing aid battery
dies.

Jenna's boss does not take her complaint seriously because construction noise
prevented him from hearing it.

26. Which of the following is typically included in the drafting stage of writing an effective
business message?

identifying the primary message and key points

ensuring that the communication is fair

finding the needs of the audience

setting a positive and other-oriented tone

27. Which of the following is useful advice on conducting business across cultures with those who
have limited English ability?

Speak at your normal, regular pace instead of speaking slowly as this may be viewed
as disrespectful.

Use slang and jargon instead of literal language as much as possible.

Allow those with limited English ability enough time to process their thoughts into
English.

Determine a person's level of communication proficiency within the first few
moments of your interactions with them.

28. _____ noise occurs when communicators apply different meanings to the same words or
phrases.

Physical

Semantic

Cognitive

Psychological

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29. Which of the following is an example of projected cognitive similarity?

Bill assumes that the cultural stereotypes shown in the popular media are true.

Deirdre assumes that other cultural groups have the same values as hers.

Rico assumes that all cultures are inferior to his culture.

Elana assumes that no two cultures are alike in terms of values and norms.

30. In order to design` your slides to facilitate ease of processing, you should:

use complex charts for complex information

provide as much information as possible on every slide

use at least one compelling image on every slide

limit your text to ten words per line

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