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MS.

NADIA TAN PANZA


kinob@hotmail.com

French Citizen

A skilled communicator, in English, French and Spanish, commercially focused, capable of delivering
results, with strong organisational and planning skills and the ability to forge and nurture lasting and
profitable relationships.

PROFESSIONAL EXPERIENCE
EXPORT SALES MANAGER
Tetrad Plc
(http://www.tetrad.co.uk)
2007 - 2016
The positions main area of focus is to manage and grow existing furniture retailers and
distributors in a number of international regions including France, Spain, Ukraine, China and
North America as well as seeking new opportunities and attending exhibitions in Europe (Maison
& Objets, Cologne Show and Mid Point) and North America (High Point)
List of some of the existing customers:
Roche Bobois (http://www.roche-bobois.com)
Grange (http://www.grange.fr)
Sarreid (https://www.sarreid.com/233/catalog)
HD Buttercup (https://www.hdbuttercup.com)
- Visiting customers in France, Spain and Sweden for product training and developing new
sales.
- Ensuring that customer satisfaction is met and that all customer complaints are handled
promptly and appropriately.
- Utilising market knowledge and intelligence to pursue sales leads in the export markets,
existing and new territories.
- Collating and disseminating new sales and marketing information.
- Negotiating, Managing and updating price list.
- Responsible for assessing potential international partnership and business proposals.
- To develop and maintain links with Chamber of Commerce, Embassies, UKTI and any
other associated parties; to undertake international travel as and when necessary.
- Prepare sound commercial proposals for high value (Container load) existing and new
accounts.
- Identifying new business opportunities and fully understand their requirements and
personally gathering all information required from the company in order to win the
business.
KEY ACCOUNT MANAGER
IAC (http://www.iacltd.uk.com)
July-December 2006
Sales management responsibilities of the French market for a world class manufacturer of
anodised components for the pharmaceutical and cosmetic industry.
- Daily managing export customers, including the fielding of sales, commercial and
technical queries, drawing support from other teams, as and when required.
- Addressing any queries relating to the orders processed and liaising with the customer.
- Acting as a central filter point for telephone calls to export department.
- Fielding general in-bound international sales enquiries, assigning to field-sales or
international partners where appropriate.
- Following-up brochure mail-outs and compile reports on results.
- Monitoring sales performance against budget of key repeat business customers, updating
them as part of month-end routine.
- Producing sales quotations.

FRENCH/SPANISH EXPORT ADMINISTRATOR


Tetrad
November 2004-June 2006
- Providing customer service.
- Administrating export sales.
- Providing information.
- Liaising with home and export customers.
- Liaising with transport contractors and freight forwarders.
- Receiving and processing export sales orders.
- Acquiring knowledge of some export procedures and documentation.

EDUCATION
2016

140 hour Onsite TEFL Certificate

ICEP TEFL Pto. Vallarta

2004

MA Strategic Communication

UCLAN University Preston

2002

BA (Hons) Modern Languages 2.1

UCLAN University Preston

2002

Matrise Langues Etrangres Appliques, option Affaires et Commerce.


Universit Paul Valery, Montpellier France
French equivalent to a four-year degree with special emphasis on languages
(English and Spanish) and International Business.

VOLUNTEER WORK
VOLUNTEER COMMUNICATION OFFICER
Groundwork Wigan
2002-2003
(http://www.northwest.groundwork.org.uk/lancashire-west--wigan.aspx)
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Developing the profile of two youth development programmes through the use and creation
of publicity materials, communication strategy and management of events.
Creating a network with the local council and local organisations.
Organising a festival to promote the organisation.

INTEREST & ACTIVITIES


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Reading: classical novels and sci-fi books


Cooking: African and French dishes
Sport: walking, biking and running