P. 1
222 Six Sigma Tools

222 Six Sigma Tools

|Views: 153|Likes:
Published by miricak

More info:

Published by: miricak on Apr 29, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

12/01/2012

pdf

text

original

Contents

Publisher’s Message Preface Acknowledgments Introduction Six Sigma Tool-Strings Six Sigma Basics: Techniques and Considerations Six Sigma Tools: Tool-Strings Examples 222 Tools in Flowchart Cross-Reference 65 Tool-Strings Flowchart Examples Tool Navigator 1 (IG) 5W2H Method 2 (IG) 6-3-5 Method 3 (AT) Action and Effect Diagram (AED) 4 (PP) Action Plan 5 (AT) Activity Analysis 6 (DC) Activity Cost Matrix 7 (PP) Activity Network Diagram 8 (IG) Affinity Diagram 9 (IG) Analogy and Metaphor 10 (AT) Analysis of Variance 11 (IG) Attribute Listing 12 (PP) Audience Analysis 13 (DM) Balance Sheet 14 (AT) Bar Chart 15 (CI) Barriers-and-Aids Analysis 16 (PP) Basili Data Collection Method 17 (DC) Benchmarking 18 (AT) Block Diagram 19 (AT) Box Plot 20 (IG) Brainstorming 21 (IG) Brainwriting Pool 22 (AT) Breakdown Tree xiii xv xix xxi

6σ−1 6σ−23 6σ–26 6σ–33

1 3 6 8 11 14 17 20 23 26 31 33 35 37 39 41 44 47 50 53 55 58
v Six Sigma Tool Navigator™

Contents

23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57
vi Six Sigma Tool Navigator™

(TB) (DC) (AT) (AT) (IG) (IG) (DC) (IG) (DC) (TB) (DC) (IG) (ES) (ES) (AT) (DC) (DM) (AT) (AT) (AT) (DM) (AT) (ES) (PP) (IG) (ES) (ES) (IG) (DC) (AT) (DC) (AT) (DC) (AT) (DC)

Buzz Group Case Study Cause and Effect Diagram (CED) Cause and Effect Diagram Adding Cards (CEDAC) Checkerboard Method Checklist Checksheet Circle of Opportunity Circle Response Circles of Influence Circles of Knowledge Circumrelation Cluster Analysis Comparison Matrix Competency Gap Assessment Conjoint Analysis Consensus Decision Making Control Chart - c (Attribute) Control Chart - p (Attribute) – Control Chart - X-R (Variable) Correlation Analysis Cost of Quality Cost-Benefit Analysis Countermeasures Matrix Crawford Slip Method Creativity Assessment Criteria Filtering Critical Dialogue Critical Incident Customer Acquisition-Defection Matrix Customer Needs Table Customer Satisfaction Analysis (CSA) Customer-First-Questions (CFQ) Cycle Time Flowchart Data Collection Strategy

61 63 66 68 71 74 76 78 81 83 86 89 92 95 98 101 103 105 109 113 117 121 124 126 128 131 134 136 139 141 144 146 149 152 156

Contents

58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92

(DM) (DM) (DC) (ES) (CI) (AT) (ES) (PP) (PP) (PP) (PP) (AT) (IG) (CI) (CI) (ES) (CI) (AT) (TB) (AT) (DC) (CI) (CI) (IG) (DM) (AT) (IG) (AT) (AT) (PP) (CI) (PP) (AT) (ES) (DM)

Decision Process Flowchart Decision Tree Diagram Defect Map Delphi Method Deming PDSA Cycle Demographic Analysis Dendrogram Deployment Chart (Down-Across) Descriptive Statistics Different Point of View Dimensions Cube Dot Diagram Double Reversal Events Log Facility Layout Diagram Factor Analysis Failure Mode Effect Analysis (FMEA) Fault Tree Analysis (FTA) Fishbowls Five Whys Focus Group Fog Index Force Field Analysis (FFA) Forced Association Forced Choice Frequency Distribution (FD) Fresh Eye Functional Map Futures Wheel Gantt Chart Gap Analysis Gozinto Chart Histogram House of Quality Hypothesis Testing (Chi-Square)

158 160 164 166 169 171 174 176 179 183 186 189 191 194 196 199 202 205 208 211 213 216 218 221 223 225 228 230 233 236 239 241 243 246 250
vii Six Sigma Tool Navigator™

Contents

93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127
viii Six Sigma Tool Navigator™

(ES) (IG) (IG) (DM) (PP) (DC) (AT) (DC) (AT) (ES) (CI) (AT) (ES) (PP) (ES) (IG) (PP) (IG) (CI) (IG) (DC) (AT) (DM) (AT) (IG) (ES) (AT) (ES) (CI) (DC) (ES) (PP) (TB) (CI) (TB)

Idea Advocate Idea Borrowing Idea Grid Importance Weighting Influence Diagram Information Needs Analysis Interrelationship Digraph (I.D.) Interview Technique Line Chart Linking Diagram Major Program Status Markov Analysis Matrix Data Analysis Matrix Diagram Measurement Matrix Mental Imaging Milestones Chart Mind Flow Monthly Assessment Schedule Morphological Analysis Multiple Rating Matrix Multivariable Chart Multivoting Needs Analysis Nominal Group Technique (NGT) Nominal Prioritization Normal Probability Distribution Numerical Prioritization Objectives Matrix (OMAX) Observation Opportunity Analysis Organization Chart Organization Mapping Organization Readiness Chart Pair Matching Overlay

254 256 259 262 265 267 270 273 276 278 280 283 286 288 291 294 296 298 301 304 307 309 311 314 316 319 322 326 329 332 335 337 339 342 344

Contents

128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161

(ES) (AT) (AT) (IG) (PP) (AT) (IG) (DM) (AT) (AT) (CI) (PP) (ES) (ES) (ES) (AT) (ES) (PP) (AT) (AT) (PP) (AT) (CI) (CI) (PP) (PP) (ES) (CI) (DC) (AT) (DC) (ES) (ES) (TB)

Paired Comparison Panel Debate Pareto Chart Phillips 66 Pictograph Pie Chart Pin Cards Technique Point-Scoring Evaluation Polygon Polygon Overlay Potential Problem Analysis (PPA) Presentation Prioritization Matrix—Analytical Prioritization Matrix—Combination Prioritization Matrix—Consensus Problem Analysis Problem Selection Matrix Problem Specification Process Analysis Process Capability Ratios Process Decision Program Chart (PDPC) Process Flowchart Process Mapping Process Selection Matrix Program Evaluation and Review Technique (PERT) Project Planning Log Project Prioritization Matrix Quality Chart Questionnaires Radar Chart Random Numbers Generator Ranking Matrix Rating Matrix Relationship Map

347 350 352 355 357 359 361 364 366 369 372 375 377 382 385 388 391 393 396 399 403 406 410 414 416 419 421 424 426 431 433 436 438 440
ix Six Sigma Tool Navigator™

Contents

162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195
x Six Sigma Tool Navigator™

(PP) (PP) (DC) (DC) (CI) (ES) (AT) (CI) (IG) (AT) (AT) (DC) (AT) (AT) (CI) (ES) (ES) (IG) (CI) (AT) (TB) (ES) (AT) (DC) (AT) (ES) (IG) (PP) (AT) (AT) (DC) (PP) (AT) (AT)

Resource Histogram Resource Requirements Matrix Response Data Encoding Form Response Matrix Analysis Responsibility Matrix Reverse Brainstorming Risk Space Analysis Rotating Roles Round Robin Brainstorming Run Chart Run-It-By Sampling Method SCAMPER Scatter Diagram Scenario Writing Selection Matrix Selection Window Semantic Intuition Shewhart PDCA Cycle Snake Chart Sociogram Solution Matrix Standard Deviation Starbursting Stem-and-Leaf Display Sticking Dots Stimulus Analysis Storyboarding Stratification Stratum Chart Surveying SWOT Analysis Symbolic Flowchart Systems Analysis Diagram

443 446 448 452 455 457 459 462 465 468 471 474 477 479 482 484 486 488 490 492 494 497 499 502 505 507 509 512 516 518 520 523 526 529

Contents

196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222

(AT) (TB) (TB) (TB) (AT) (CI) (AT) (PP) (PP) (AT) (ES) (AT) (DC) (AT) (AT) (AT) (AT) (ES) (DM) (AT) (PP) (IG) (AT) (AT) (PP) (CI) (AT)

Task Analysis Team Meeting Evaluation Team Mirror Team Process Assessment Thematic Content Analysis Time Study Sheet Timeline Chart Top-Down Flowchart Tree Diagram Trend Analysis Triple Ranking Truth Table Two-Dimensional Survey Grid Two-Directional Bar Chart Value Analysis Value/Non-value-Added Cycle Time Chart Variance Analysis Venn Diagram Weighted Voting What-If Analysis Why/How Charting Wildest Idea Technique Window Analysis Wishful Thinking Work Breakdown Structure (WBS) Work Flow Analysis (WFA) Yield Chart

531 534 537 540 542 544 546 548 551 554 557 560 564 567 569 572 575 579 581 583 585 588 590 593 595 598 601 605 605 609 611 619
xi Six Sigma Tool Navigator™

Appendix—Statistical Tables Table A: Proportions of Area Under the Normal Curve Table B: Critical Values for the Distribution of t (Student’s t) Table C: Critical Values for the Distribution of F Table D: Critical Values for the Distribution of Chi-Square (x2)

Contents

Table E: Critical Values for the Pearson’s ProductMoment Correlation Coefficient (r) Abbreviated Bibliography About the Author Cross-Reference Index Process Category Index Six Sigma DFSS and PFSS Tools Listing

621 623 629 631 635 638

xii Six Sigma Tool Navigator™

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->