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48 Roger Street

Southbridge, MA 01550
Cell: 508-259-3038
dtremblay@qmail.qcc.edu

David M. Tremblay
Professional Summary:

Since graduating High School in 2010, I have been actively pursuing my higher education while also holding a
part-time or full-time job. I have almost three years of experience holding either leadership or supervisory
roles. I have had exposure to various fields of business: union labor force management, accounting, sales, and
general insurance. Together with my work experience and continuing education I will grow to be a valuable
asset to any business.

Work Experience:
October 2015 Present

Premium Accounting Technical Services Lead Rep, MAPFRE Insurance Company Webster, MA
Manage technical resources, procedural direction, problem solving across multiple lines of
business and software platforms (V12, AS400, TronWeb, and Blue Zone).
Assist front line management with work distribution as well as preparing and consolidating
projects within the unit.
Responsible for updating and distributing statistical data for incoming and outgoing work.
Provide daily work direction to other non-exempt personnel.
Train and coach new incoming unit members.
Complete assigned project work according to procedure and within a timely basis.

September 2014 October 2015

Collection Services Rep I, MAPFRE Insurance Company Webster, MA


Utilize AS400 and Tronweb software in researching delinquent customer accounts in regards
to un-paid earned premium on their auto, home, or commercial insurance policies.
Issue out written letters and telephonic communications to delinquent customers so as to
receive prompt collection of earned premium that is due on canceled policies.
Assign uncollectable accounts to our third party collection partner.
Manage refunds for overpaid or canceled accounts.
Receive incoming calls concerning customer complaints and payments.
Process billing breakdown requests for customers or third party legals.
First year personal collection recovery was over $250,000.00.

July 2013 September 2014

Accounting Clerk for Toyota & Scion, Harr Motor Company Worcester, MA
Count or enter daily cash deposits.
Process and handle all final accounting and data procedures for all Toyota and Scion
customer purchases.
Determine and record the dealerships gross profit for each purchase and the profits made
from product sales.
Manage payroll for all Toyota and Scion product specialists. Making sure that customers
vehicles were registered and all paperwork was in order before paying each employees per
unit commissions.

September 2010 July 2013

Cover front desk when necessary: answer phones, process cash deposits, breakdown deals,
have face-to-face customer interaction.
Work with the inventory manager by providing assistance with inventory swaps with other
dealers. Cut checks, fill out and process vehicle titles, manage and adjust the financials of the
vehicles in our inventory software.
Filing and other daily tasks asked of me by the office manager or controller.

Outbound Operations Supervisor, United Parcel Service Shrewsbury, MA


Promoted from loader/unloader to supervisor after first year of service.
Managed 8-12 employees and was responsible for 7,000-15,000 packages per night.
Enforce and uphold: Safety, Quality, and Performance.
Safety: Perform daily observation of the work area and employees making sure both are
meeting the necessary safety requirements and using the prescribed methods. If necessary,
provide coaching or corrective action to make sure employees understand what is required
of them and enforce with disciplinary action if necessary.
Quality: Responsible for making sure employees are treating customers packages with
respect and only loading packages that will get to the customer in a timely manner, and that
would meet customer standards. Must pass on new policies and procedures that are made by
upper management.
Performance: Hold employees accountable for working at the necessary pace to meet
production standards and enforce good work ethic. Making sure all employees are moving to
the work, stressing teamwork and integrity within my work group.

Educational Background:
September 2013 May 2017

Bachelor of Science in Business Administration, Nichols CollegeDudley, MA


GPA of 3.84

September 2010 May 2013

Associate of Science in Business Administration, Quinsigamond Community CollegeWorcester, MA


Member of Phi Theta Kappa Honors Society
Graduated with Highest Honors
3.87 GPA