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Company Profile
Mall- What is all about
Advantages of mall
Research Methodology
Data Analysis & Interpretation


Phoenix Mall is a 03-year-old engaged in development of residential,

commercial and retail properties, backed by a team of dynamic and experienced
professionals. We have developed various properties in NCR, U.P WEST &
UTTRANCHAL for different customer segments. We work on very high








While undertaking development of a project, we believe in interpreting the

essence of the inhabitants and reflect that style into a life-enhancing
environment. To envision the completed project, we follow a process of
reflection, planning and execution. The final plan is implemented utilizing
quality material and workmanship. Our work shows outstanding design and
workmanship in every detail.
Through our unique approach, we design and implement the most innovative
yet a cost effective solution for each project regardless of its size, whether it is a
fresh design or a total redesign or a need to increase the amount of usable space.
Royaltech has the experience and expertise to ensure that the promised design
concept is translated into reality, on time, within budget and with
desired Quality
With a competent team of Engineers, Designers, Contractors, Vastu consultants,
Field officers, Site supervisors, Storekeepers, Security guards, and a large force
of both skilled and semi skilled workers, over last 02 years we have
successfully executed various project for a Variety of clients, which includes
corporate houses and public undertakings


Phoenix Mall , the company is sophisticatedly designed to deliver a unique set

of services in the market. The company comes with an aim to meet the diverse
needs of its reputed clients. The strategies and business policies are deliberately
planned and executed under the supervision of its knowledgeable staff. The
company is housed with a dedicated team of professionals delivering quality
based properties including Residential, Commercial and International
landscaping. The company is rated as add on advantage dealing with the real
estate Industry in India.

Phoenix Mall is a prestigious name serving its contemporary clients to the best
of its knowledge. The company comes with a competent team of professionals
planned to meet the quality of international standards. The distinctive approach
adopted by the company ensures to provide exclusive services at pocketfriendly rates. From quality to class, from design to style and from cost to usage
the company offers all in one making the services preferred in a wide


One of the biggest Mall of Bareilly having approx. 5.5 lac sq feet covered area
and large car parking.
Located on the main Pilibhit Bypass and well connected with catchments area
of over 1 million population. This mall has a large anchor store , vanilla shops,
multiplex, food court , specialty restaurants and hyper marts.

Pizza Hut
2nd Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
Contact: 0581-2583347
Domino's Pizza
2nd Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
contact: 0581-2583378

Big Bazar
Basement Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
contact: 0581-2583765
Reliance Footprint
1st Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
contact: 0581-2583293
Reliance Digital
2nd Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
contact: 8400988999 / 9219456683,84
Levi's Store
Ground Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
KFC Restaurant
Ground Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,

McDonalds Restaurant
Ground Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
Store 99
Ground Floor Phoenix United Mall Mahanagar Colony Pilibhit Bypass Road ,
Monte Carlo Showroom
Shop No G-42 Phoenix Mall, Mahanagar Colony, Pilibhit Byepass Road,
The growth of Indian organised retail industry has changed the shopping
behaviour of the Indian customers. Shopping today is much more than just
buying. It is an experience itself.
In our study we will be analysing the geographic and demographic factors
based on a sample size of 100 from the area of Bareilly and will identify
factors which are responsible for the development of mall.
The international consulting firm A.T. Kerney anually ranks emerging market
economies based on more than 25 macroeconomic and retail specific variables
through their global retail development index. For three years (2008,
2009and2010) India has been ranked as no.1 indicating that the country is the
most attractive market for global retailers to enter. The favourable demographic
and geographical factors are responsible for development of mall, that includes:
Younger population with less dependency.

Expanding middle and upper class consumer based.

Opportunity in Indias tier 2nd & 3rd cities.
Greater availabilities of personal credit.
Growing vehicles population resulting in accessibility.
Fast emerging pace of nuclear families in India.
Relief of land(availability of land)
Adequate water supply.
In India shopping centres are cluster of store under a common roof. Those that
are typically enclosed and also include food and entertainment facilities are
called malls. By this definition, large format stand-alone stores which include
entertainment facilities themselves or more commonly as store in stores are
also understood to be malls. But for the purposes of the this study the definition
provided by international council of shopping centres is used. It states that a
shopping centre is group of retail and other commercial establishment that are
planned, developed,owned and managed as a single property. It further states
that malls, one of the two configuration of shopping centers, are typically
enclosed, with climate control walkways and parking in the outlaying areas.
Moreover the growth in the Indian GDP and per capita income with the
purchasing power parity(PPP) has made Indian market the leader as far as
growth of retail industry is concerned. With the rapid economic growth,
consumers with increased purchasing power looks for comfort, easiness and
pleasure while shopping. Studies conducted in the past also refer to
expectations of consumers in terms of hedonic and utilitarian values.



There are as many definitions of malls as the number of malls! One such
definition is:

Largely, organized retail developments by the private sector that the country
has witnessed over the past few years are colloquially referred to as malls.

Malls include almost all the above-discussed organized retailing formats like
Super Markets, Hyper Markets, Departmental stores, Exclusive Brand Outlets
(EBOs), Specialty Stores etc. They also include Multiplexes, Gaming Zones
and Food Courts. A mall is, therefore, a very broad concept that not only looks
into retailing but also caters to the food and entertainment needs of the

A mall should create an experience of economic well being, serve the

community and create greater involvement with the larger community.


Driven by the increase in number of organised retailers, a distinct change in the

aspirations of the society and profile of the Indian consumer, a large number of
developers and corporates are realising the potential and focusing on
developing retail real estate mostly malls. Importantly, the Government has
also woken up to the need for adequate supporting infrastructure and revision in
policies to promote the sector. Following these developments, various

companies are now setting up supporting services to cater to the requirements

of malls.
The mall market in India received tremendous importance since the country
witnessed the success of its first three malls in 2000 Spencer Plaza, Chennai,
Ansal Plaza, Bareilly , and Crossroads Mall, Mumbai. The rate of development
has been phenomenal and while there has been talk about a correction or
consolidation stage due to oversupply of such retail spaces, however research
shows quite the opposite. Findings suggest that India's retail space is, in fact, in
short supply and the sector is likely to boom further with possibilities for mall
developers and associated services to thrive in such a positive scenario.
Moreover, over 72 per cent of the mall areas in 20 new malls that became
functional by 2004, had been already been pre-leased to anchor and smaller
vanilla retailers. For malls that will begin to function by 2005, anchor area of
over 48 per cent of the total mall area has already been pre-leased, and as for
malls to hit business by 2006, 32 per cent of the mall area has been pre-leased
by the anchors. So as it should have become evident by now there is no real
oversupply of malls in India.
Unlike their foreign counterparts, where 'have enough' has saturated the market,
Indian consumers are now demanding bigger and newer retail formats. In fact,
studies show that organised retail in India is growing at 25-30 per cent, as
against six per cent for the unorganised retail market. And if the number of
malls already in existence in our country is any indication of things to come,
Indian retail is at an all time high.
Hence we can say that malls, in particular, are contributing hugely to the
development of organised retail. Malls are coming up both within cities and at
the outskirts vowing to create destinations that will attract thousands of
customers every day. Malls are witnessing a boom because they combine all the
factors and their unique mix of tenants ensures that all the members of the

family find what they need, in one huge complex, which offers provisions for
entertainment, like multiplexes, culinary delights at food courts that serve both
Indian and international cuisine. They cater to every segment of the society,
ranging from elite to the middle-class, fulfilling consumers every need,
whether in fashion, food, lifestyle, or viable family entertainment.


Evolution: This stage is marked by the development of the countrys first malls
Spencer Plaza in Chennai, Crossroads in Mumbai and Ansal Plaza in Bareilly
that together account for a total built-up space of approximately 650,000
square feet.

Acceleration: India is currently in this stage. Beginning 2001, mall

developments picked up in a big way, especially after the market was witness to
the success of the first few malls. Enthusiastic developers announced mall
projects in every conceivable format, at every available location. . Changing
consumer-expenditure patterns and the growth in the number of organised retail
chains further fuelled this boom.In the initial acceleration phase, most
developers were able to sell 50-70 per cent mall space prior to, and also during,
the construction phase and generate the requisite funds. An example would be
of the Garuda Mall in Bangalore, a joint project between the city development
authority (BDA) and realtor company Euromer Garuda Resorts, wherein the
management claims to have sold off the entire space even before the completion
of construction work. While these may be exceptional cases of good planning,
the location of the project also plays a considerable role in the successful selling
of space. In the same city there are other completed projects that are having a
tough time getting brands and retailers take up space. Since most of the
developers are joining the bandwagon sans the required planning, a lot many

projects lack clear positioning, proper space planning, adequate infrastructure,

parking, and an understanding of the basic principles of mall management.
Understandably, there are apprehensions about the success rates.

Saturation: The third stage in mall development, of saturation, is still a thing of

the distant future. Even if we find that domestic retailers have exhausted their
appetite for space expansion within malls, there is always the scope for
allowing foreign direct investment (FDI) to come in and explore the market
further. But however, a few cities are indicating signs of saturation for the
current market

size. To illustrate, Gurgaon on the outskirts of the national

capital Bareilly and with a population of 1.8 million, is expecting some 4

million square feet of retail space by 2006, and so, would appear to be headed
towards a stage of saturation in mall space. But as per the study conducted by
Chesterton & Meghraj, the actual availability of mall space in the next two
years will be 9.5 million square feet. In fact if the plans of key Indian anchor
retailers like Pantaloons, Shoppers Stop, Westside, Piramyd, LifeStyle, Ebony
and Globus, and also the multiplex operators, are taken into consideration, the
total available space is less than the requirement of just these key retailers.

Consolidation: Most mature markets have gone through this stage of mall
development. In the United States, up to one-third of the nations 1,200-plus
malls are already obsolete. Following a decade of consolidation, the 10 largest
mall real-estate investments trusts now control 47 per cent of all malls, which
includes almost all of the 200 high-performing ones.

Mall development in India is passing through a decisive stage. The supply of

retail space is increasing not only in metros and mini-metros but also in nonmetros. At the same time, we find that project implementation has slowed

down, possibly due to introspection by developers, trying to figure out more

sustainable models to proceed with. The ultimate outcome, whether there will
be a further boost to malling activity or a gradual slowdown, will actually
depend on the performance of some of the innovative mall concepts likely to
make a debut within the next one year.


The Bareilly mall developments range between 50,000- 500,000 sq ft. On the
basis of size the malls have been classified in three categories, that is small,
medium and large sized malls. This can be seen from the table below:

In the US, over 47% of the malls are owned by institutional investors like Real
Estate Investment Trusts (REITs) and run by professional mall managers. The
mall managers plan the product mix, monitor traffic, joint promotions, and
shopping festivals and so on. However, this requires a high degree of control
over the development. Therefore, space within the Malls is not sold like office
or residential spaces.

However, in Bareilly , developers have been selling space in retail malls to

investors who further lease it out to retailers. Most mall developments are premarketed on paper before the groundbreaking takes place. Considering that the
investors have been getting yields in the region of 10- 18 % on retail properties
in different markets, several speculators also enter the market and then try to
maximize return by charging high rentals.

Effectively such ownership and financing structures mean that most malls are
owned by neither the developer nor the retailer but piecemeal by individual
financial investors. This can result in unplanned and uncontrolled development
of the Malls and eventual loss of rental values.
An evolving concept: As discussed earlier, professional mall management is not
yet a widely accepted concept in the market due to various ownership issues,
extent of developer control and costs involved. Unlike mature markets, most
malls in Bareilly are not run as an operating unit. With most space sold to retail
investors, the issue becomes further complicated.
A few malls in Bareilly are considering the services of professional mall
managers. Also planning to operate the mall professionally by tracking footfalls
in the different areas of the mall to be able to identify weak areas and address
the issues accordingly.


1.Ability to maximize revenue: A mall manager earns a fixed percentage of
the operating revenues made by the mall a compelling reason for him to drive
the revenues up to the maximum and to reduce the operating costs. Revenue
sources include those achieved through rents, car parking, advertising and
2.Allows developer to concentrate on core business: A professional mall
manager takes on complete responsibility of the mall, hence allowing the
developer to focus on the core business (i.e., property development).
3.Value-addition to malls: The overall valuation of a professionally managed
mall tends to be significantly greater than owner-managed malls. It has been
observed that a professionally managed mall adds positive value to the land it
has been built on in the very first year of operations.
4.Ease of exit from business: A mall owner can choose to exit the business at
any point, without negatively impacting the overall mall operations.
5.Ensure transparency of dealings: A mall manager acts as an independent
third-party mediator between the mall owner and the tenant. This ensures
transparent and smooth dealings between the two parties. With a large number
of malls in the pipeline, one of the critical factors that will distinguish one mall
from the rest is the way it is managed. Over the next few years, professional
mall management service will establish its significance in the industry.

The outlets in a mall can be on the basis of three arrangements. They are:
Outright sale: In this the outlet is sold to the stand-alone outlet at the time
of the development of the mall.

Lease: Under this arrangement the outlets are on rental basis whereby the
retail outlet pays a fixed amount of rent every month to the investor.
There has been decrease in Mall rentals since 2000: Although when
compared to models around the world, mall rentals are higher in India but
there has been decrease in mall rentals since 2000. This is because of fall in
property values, increase in supply, competition and reduction in novelty
value. For instance, rentals in Crossroads have reduced by over 25% since

Revenue Sharing Basis: Under this kind of arrangement, a tenant would

give the mall owner a percentage of his revenues, with or without a minimum
guarantee. (Few anchors pay the mall owners in advance for construction, the
way it happens elsewhere in real estate development.) The agreement would
vary for different tenants depending on the real-estate cost of the tenant - it
would be low for an apparel store, whose inventory expenses will be higher,
and high for a gaming and entertainment hub, which doesn't really require any
additional expense after the machines have been set up. This is the simplest way
for a retailer to minimise his risk. Even if retailers have poor sales, a large part
of their turnover is not lost to rentals. Such agreements have other benefits.
They could reduce tenant turnover significantly and ensure that the mall
remains well occupied. They could also prompt the mall developer to look for
ways by which footfalls can be increased, as that would be to his advantage


There are various ways in which advertisements are done within the malls.
They can be done either for the stand alone outlets present in a mall or even for
any outside brand that is not situated in the mall. The brand wanting to advertise
with the mall has to pay a certain amount of rent for the same depending upon
the period and the type of advertisement. Moreover malls also undertake
advertising to market themselves and make people aware of the happenings in
the mall.


In mall communication includes the following methods:

Floor Graphics: These are graphic prints, which are put on the floor, and
the customers can notice them while walking. Because they are different they
make the customer take notice.
Door graphics: These are prints, which are put on the glass doors. So when
a customer opens the door he notices the signage or the poster.
Standees: These are stands on which a branding visual is mounted. They
can be used for communicating about the promotions, launches, brands etc. If
they are done up properly they draw a lot of attention. A lot depends upon the
visual, which has been used.
Flyers: These are handout, which are given to customers walking in a mall.
They may also be used at newspaper inserts. They can be used for appraising
the customer about the events, promotions, new launches etc.
Tent Cards: These are visuals which can be placed on tabletops, cash
counters etc. they are a form of display.

Frontlits and Backlits: These are a form of display which are mounted on
the wall. Depending upon the location of the light it is termed as backlit or
PA system: The PA system carries the sound throughout a mall. It can be
used for making announcements as well as informing people about the
Besides the above for advertising in a mall posters can be put in the elevators on
the escalator sides etc. The main aim is that wherever a customers vision goes,
that area can be used for advertising.

Newspaper ads: Malls generally advertise in newspapers, magazines etc.
These advertisements can be done for advertising about the events,
promotions or launch of a new concept. Bombay times, Westside plus,
Down Town Plus, Mid-Day etc are mostly used by malls.
Hoardings: Under this method of advertising, big hoardings are put up at
strategic locations in the city. People notice these hoardings and this helps to
create recall value.
Inserts: Fliers can be inserted in newspapers or they can be put in the
building letter boxes. This is cheaper than a newspaper advertisement and it
helps to cover a wide area.
Bus Shelters: In this, posters are put on the bus shelters. This is similar to
hoardings but it is on a smaller scale.
Radio Mentions: There are 2 methods of radio mentions; RJ mentions and
Radio spots. The trend of listening to radio especially FM has caught up a lot in
India especially in the metros.

Slides: A new method of advertising that is being used is a slide which is

projected during a movie at a theatre or a multiplex. Depending upon the timing
of the show, the desired audience can be targeted.
Internet: Pop-up screens are also increasingly being used by malls.
However not everybody has access to the net and there are many people who
close the pop-up without reading. As a result one cannot measure the hit rate.
E-mailers: In this method, the malls send mails to a very huge number of
people informing them about the latest events and happenings at the malls.
People are also informed about the offers that they can avail of at the mall. this
is a very cheap method of communicating with their target audience.
Direct Mailers: In this method, the mall sends direct mails to the residence
of their target audience. This ensures that the people at least go through their
letter unlike in case of E-mailers where the e-mail may be deleted. But
however, in case of both the E-mailers and Direct mailers it is necessary for
the mall to have a huge database of customers.
THE 4 As OF MALLS (different parameters for development of mall)
In August 2011, a group of marketing theorists like Philip Kotler, Jagdish
Sheth, Venkat Ramaswamy, Nirmalya Kumar and Jerry Wind gathered at
Bentley College in Massachusetts, US to discuss the future of marketing. Some
of them felt that Kotlers marketing mix is in trouble since it is not built around
the customer and therefore an alternative framework called the 4 As is
suggested that is far more consumer-centric. The degree of success depends on
how close to 100% a company is able to achieve on each of the 4 As.
A simple formula is used to evaluate the overall marketing program. That is on
the basis of these 4 As and is known as the market value coverage.

Market Value Coverage =

Since the malls are booming, I have considered the 4 As of malls. Here I am
discussing how the malls have addressed these As. I have also mentioned why
the malls are acceptable, affordable and accessible to the consumers.
Furthermore, they are aware of these malls mainly because of the variety of
promotions done at malls to attract people. It is because the malls are
acceptable, affordable, accessible, and the mall mangers create proper
awareness, more and more malls are coming up and hence the malls are
booming. But we have to wait, for the future in order to see how many of these
malls will actually survive in this face of fierce competition.


Most Indian consumers have started preferring malls to other traditional formats
of shopping. It is because of this preference amongst the Indian consumers
regarding malls; we can say that they are gradually accepting the concept of
malls. Following are the reasons for the preference and thus the acceptance of
malls in India:
Convenience: The Indian consumers search for convenience and shopping
in a world-class ambience. People find that they have less time than before
because of a number of factors that include the increasing number of nuclear
families, working women, greater work pressure and increased commuting
time. Hence they are looking for convenience, especially when it comes to
shopping so that they dont have to run all over the city to complete their
shopping. Thus they prefer shopping at malls since they provide the customers

with the different variety of products under one roof and hence prove to be
convenient for them.
Ambience: Indian consumer prefers the infrastructure at malls. It gives him
an international shopping experience. Moreover for the SECA+ and SECA
customers the ambience in mall is very important. They do not like to shop at
places where the noise levels are excessively high, or a place which is not well
Entertainment: Families seek worthwhile entertainment combined with
shopping, food, and options like theatres, bowling alleys and gaming zones. The
members of the family find what they need, in one mall, which offers
provisions for entertainment, like multiplexes, culinary delights at food courts
that serve both Indian and international cuisine. The needs of the entire family
can be met at 1 place. The children can amuse themselves with games; the wife
with the household shopping and then can also dine there.
Product availability, quality, display and customer services: The
customers also pay attention to factors like product availability, quality, and
display and customer services. All the possible products from clothes to
groceries etc. are made available at malls. Moreover, they are of superior
quality. Consumers now have a wider rage of choices, as liberalization of the
market for consumer goods has bought many well-known international brands
to India and there has been marked improvement in the quality of local
Self-service format: This format of shopping has brought about great
changes in customer behavior, leading to a higher propensity to purchase,
when people are allowed touch and feel the products without unnecessary
interference from sales attendants.
Thus we can say that the malls are acceptable because they look into customer
value. Value from the point of view of customers is the experience that he gets
while shopping at the mall. They basically look for experience shopping that is

Shoppertainment The malls effectively look into making the experience of

the customer a memorable one by the fact that they give so much importance to
ambience, entertainment, quality and display of goods etc

As mentioned earlier, the malls cater to the food, retail and entertainment
related requirements of the consumer. Under each of these categories there are
various options available to the customer. He can visit the outlet that best suits
his requirement and is also within his budget. For example in case of food, there
are many food outlets in the food court. Depending upon his budget he can
either choose to go to an expensive Chinese restaurant or just have simple fast
food. Similar is the case of retail. The customer can either go to a designer
boutique or any other retail outlet to buy clothes depending upon his budget.
Thus the variety of outlets that offer a wide range of prices present in a mall
caters to the affordability factor of its target audience.
Thus, malls are affordable because they try to address the consumer costs by
providing variety of outlets that offer a wide range of prices to the customer.
The customer can buy from whichever outlet best suits his budget.


Since the malls are being preferred and accepted by people, more and more
malls are being developed. In fact statistics say that India is all set to have over
230 malls, and quality retail real estate space of over 40 million sq.ft. of quality
retail real estate space by 2006. This shows that the malls are coming up almost
throughout the country and hence the accessibility of such malls will become
even easier. In fact in Gurgaon, that is called the city of malls, has malls in

almost each and every street. A mall before coming up has to do the analysis of
the location it plans to set up in. Location analysis has to be done keeping in
mind the customers accessibility. See Location Analysis.
Again malls are accessible since they look into consumer convenience.
Convenience factor depends upon the location. To make the malls easily
accessible to their target customers, malls are ensuring that they do proper
location analysis for the same


There is awareness of the malls amongst the consumers, which can be

ascertained by the fact that the malls are being tremendously accepted as
mentioned earlier.
Basically the new malls entering the market try to create awareness about their
mall in the market by way of promotions. Moreover even the existing malls try
to increase the footfalls in their malls by way of promotions.


Events and promotions as mentioned earlier are an important tool for creating
awareness about new malls as well as help in increasing footfalls in the existing
malls that is it acts as an effective advertising tool.
With so many malls coming up in India, each one has to develop strategies that
would help them attract people at their malls. Besides other strategies

undertaken to attract crowds, all malls give tremendous importance to

promotions and events.
Promotions and events act as a major tool for advertising as well as attracting
people to visit their malls. They act as effective crowd-pullers since these
promotions and events are a source of entertainment for the target audience.
Moreover they feel like participating in such events, promotions, and
competitions etc. As a result, they may eventually land up buying something by
looking around at the stuff available at the mall. So it proves to be an effective
marketing strategy. In fact promotions at malls help in increasing footfalls to a
very great extent even during time when people do not usually go shopping like
the monsoon season.
Usually different promotions and events at malls are held at different parts of
the year that is from April to March. They are:

April - June: Summer Promotions

July-September: Monsoon Promotions (Sales, Offers)

October-November: Diwali Promotions

December: Christmas Promotions

January-March: End Of Season Sale (EOSS)

Hence we can see from above that Promotions and events conducted at the
malls are very diverse. Most malls have promotional activities and events
throughout the year which include events for kids, mothers, youth etc. This
effectively enables malls to attract all the different age groups. Examples would
be Summer Programmes for kids during vacations which would include
games, drawing competition etc.; Fashion show for youngsters, culinary shows
for women etc.



A mall before entering the market has to consider the factors which are
mentioned below. If it properly plans and decides for the same then it might be
able to gain competitive advantage and thus achieve success.
The factors influencing the development of a mall are as follows:


A proper analysis of the location has to be done before setting up a mall at a

particular place. Location analysis typically comprises of two stages.
Market Potential: In this the market size has to be assessed on the basis of its
demographic and socio-economic profile (for example, total population base,
age profile, income profile). It is also necessary to find out what is the level of
spending/ownership and proportion of the population in various socio-economic
classes (viz., SEC A, B, C). This enables a high-level assessment of the
potential of various cities. A Detailed Intra-city analysis has to be done to
identify the specific location best for the mall, within a selected city. In this step
the various locations in a specific selected city are to be analysed and then the
mall developer should come up with a ranked list of locations. The actual
location decision will then depend on the following factors:
Proximity & Suitability: Proximity to, and suitability for, the target
market, and the expected footfalls and conversions at the location, have
to be taken into consideration under this. The same can be assessed
through market research and relevant market Benchmarks

Cost factor: The cost impact of the locations is governed by both real-

estate-specific factors (such as availability and cost of real estate) as well as

non-real-estate factors (such as manpower costs and quality, availability of

supporting infrastructure) around the location.
Parking: Reaching the mall or entering it should not be a challenge. The
retail experience begins at the parking lot, and it must be addressed from
that point onwards. In the foreseeable future, the experience and
adequacy of parking will be a significant determinant of the mall's
success. Firstly, it is not the absolute parking that is of importance or
even of primary importance, but of how much more parking you have
from the next, closest mall. However as parking is a crucial differentiator,
parking must be planned with a five-year time horizon. The current
thumb rule of one parking space for every 300 square feet of people
space is already proving inadequate.




The process of identifying subset consumers who have distinct, homogenous

demand characteristics is called market segmentation. Market segment consists
of a group of customers who share a similar set of wants.
When a mall is opened in a particular area its main target area is called the
cachement area and the people residing in that area are its main target audience
Segmentation in case of malls is done on the basis of the income group a
person belongs to. The segments that the malls usually target are the upper class
and the upper middle class. But however with the rising income of people in the
middle-class, an additional segment of people belonging to this class, also
forms a part of their target audience.
Under these segments the target audience of malls comprises of all that is kids,
parents, youngsters and even adults.
Malls have a combination of outlets that would cater to their wide target
audience. For example: Kids can go to a mall just to enjoy themselves at the
gaming zone, mothers can go to but groceries form the supermarkets and
hypermarkets present at the mall and youngsters and adults can either go for
entertainment like watching a movie or go shopping.
Thus, the different outlets present at a mall would look into the various
requirements of all people. The various requirements would be either of food,
retail or entertainment. Since malls have all the above three, people can go to a
mall to satisfy their respective requirement.
Under these categories that is food, retail and entertainment, there are various
outlets whereby the customer can visit any outlet depending upon his budget.

For example if a person goes to a mall to buy clothes, he has an option of either
going to the expensive boutiques or just satisfying his requirement from any
other retail outlet present at the mall.
Positioning is the act of designing the malls offering and image to occupy a
distinctive place in the mind of the target market. The end result of positioning
is the successful creation of a customer-focused, value proposition, a strong
reason why the target audience should visit the mall.
Currently most operational malls are riding on the first mover advantage and
the boom in the retailing sector (with a number of chains emerging) and have
no clear positioning. Since there are a handful of organized retailers, malls
generally have the same set of retailers taking up space. Therefore if one were
to limit the discussion to organized/ chain stores-type retailers only, most
Indian malls would look and feel the same.


Differentiation is a key word for success in any business. Malls usually

differentiate with respect to retail/service mix, ambience, design, target
consumer segment, and anything else that can be imagined. This means malls
are trying to differentiate themselves on the basis of a few minor aspects that
they feel would help gain competitive advantage. But however, such minor
aspects do not actually help them in effectively differentiating themselves from
their competitors since some malls have similar differentiating aspects which no
longer would be then called a differentiating strategy.


Data is collected from shopping malls and nearby areas in Bareilly . The target
population for this study will be active mall shoppers and residents of nearby
regions. A structured questionnaire was develop to measure the demand and
spread of mall organized retailing & development of malls in Bareilly . The
questionnaire consists of question concerning demographic and geographic
information of respondent.
Research Design Exploratory.
Sampling Design Convenient.
Sample Size 100
Sampling Unit Shoppers and movers at mall &
Residents of nearby areas.
Data Collection Standard Questionnaire.
Data Collection Technique Face to face interaction.
Lastly, the questionnaire also consist question to solicit demographic
information of the respondent such as gender, age, household income and
marital status. Convenience sampling technique will be used in selecting
respondent. Questionnaire will be hand carried and personally explained to
respondent by the interviewer. Interviewer gave instructions for completing the
questionnaire and waited while respondent independently fill out the

Research Problems

The section will identify the limitations that the study suffers from. Each
research in performed under certain limitations and they can have a profound
effect on the results. Like others studies there are certain hindrances also.

Research Objective
Is to analyse the different geographic and demographic factors that are
responsible for the development of mall in Bareilly .
To study which particular segments of malls are going to grow in Bareilly .
To identify the obstacles faced by the shopping malls that are not allowing
this sector to further boom.
To study the customer satisfaction of malls.
To study the customer perception towards malls and traditional shopping.
To study the impact of shopping on eating outlets in the mall.
To study the impact on customer perception about entertainment, gaming
The current retail scenario in India
The boom of organized retailing in India esp. malls
The factors that effect establishment of a new mall
Growth and Progress of malls
Marketing of malls
Viewpoint of retailers
Customers shopping behaviour
Future of malls


Preferred place of shopping:

Retail Outlets

Departmental Stores


Any Others

The respondents prefer all the 3 options i.e. Retail outlets, departmental stores
and malls more or less equally. This shows that the 3 formats can co-exist.

Whether shopped at a mall or not?

Have you ever shopped at a mall?


Target Audience
Retail Outlets

94% of the target audience has previously been to a mall. Only 6% of the
respondents have never been to a mall. This shows that though people may not
really shop at mall, most of them have visited a mall at least once. This may be
due to the novelty value.

Frequency of shopping:

Frequency of shopping

Once a Week
Once a fortnight
Once a Month
Once in 2-3 Months



once in 6 Months
any other

When asked about the frequency of shopping at a mall, a maximum 36% of the
respondents said that they go once in 2-3 months, followed by 32% of the
respondents who shop once a month at a mall. But only 4% of them shop once a
week at a mall. This shows that people do not shop as frequent as 1 week at a
mall. However, this may be possible since in general people may not shop so
often. In that case whenever people shop they might always visit a mall for the
same since 68% of the respondents frequency ranges between 1-3 months

Like Mall shopping or not and reason for the same?

Do you like shopping at a mall?



Reason for liking to shop at a mall



Convenint/ Good Quality Decent Crowd



As seen from above, 92% of the respondents like shopping at a mall. This is
because of the variety and the quality they offer, ambience, convenience factor
and the decent crowd visiting such malls.
Whereas, only 8% do not like shopping at a mall since they find them either too
expensive or they are located at far away places or they are too crowded.

Reason for going to a mall:

Why do you go to a mall for?

To shop

Food and

To hang out

To window shop

Any other

3/4th of the respondents go to a mall to shop. But half of them also go to

window-shop or for food and entertainment. Around 1/3 rd of the respondents
just go to hang out.
This shows that though there is a need for food and entertainment in a mall,
they can only serve as add-ons. The main selling point in a mall will always be
the retail portion.

Product categories:

Product Categories

3/4th of the respondents usually purchase apparels at a mall. Almost half the
respondents also go to shop footwear and apparels at a mall. 1/3 rd of them also
purchase food and groceries from a mall. However, no one purchases health and
medical products at a mall as of yet. However, there are a number of health
product outlets like Health & Glow; The Medicine Shoppe etc are opening up in

When people go shopping they want all their needs to be met under 1 roof. The
mall should be a destination point for the entire family.

Average amount Spend:

Average Amount Spent




less than 500




As far as spending at a mall is concerned, 41% of the respondents like to spend

around 500-1000 at a mall. However, 31% of the respondents do not mind
spending around 1000-2000 at a mall too. But only 2% of the respondents are
willing to spend above 5000 while shopping at a mall. This could indicate that
many people still think of malls as more of an entertainment destination and a
place for window-shopping.

Do Promotions attract them to visit malls:

Do promotions attarct you to shop at malls?




As far as the promotions are concerned, 64% of the respondents are attracted to
shop at malls because of promotional activities undertaken at the malls.
Whereas only 36% said that despite of the promotions, they are not inclined to
go shopping at a mall.

This shows that a majority of people goes to malls because of the promotional
events and activities held at malls. Hence, promotions prove to be an effective
tool of advertising and attracting people at malls.


Would you go to mall, if it would charge an

entry fee


When asked the respondents about an entry-fee being charged at malls, 69% of
them said that they would not go to a mall that would charge an entry fee. Some
of the reasons were that they felt that it was an unnecessary expense since
whatever is available at a mall is available at retail outlets too. Some of them
said that anyways they go for window-shopping so it is not feasible to pay an
entry fee. However, some said that it would also depend upon the amount of
entry-fee charged.
Whereas people who said that they wouldnt mind paying the entry fee felt that
even if one would go to window shop at a mall it would be worth paying the fee
because of the diverse collection made available at the mall that is of good

Various services that one would like to avail of in a mall:

Wht services would you liketo avail of in a

Baby Sitter



Information PCO facility



Any other

Here, most of the respondents mainly wanted the parking facility, an

information desk and a printed mall map. Around 3/4 th of the target audience
wanted at least one of these or all these facilities. Other facilities like that of
Baby Sitter, Wheelchair etc. was not much wanted by the people. However 1/3
rd of the target audience also wanted to avail the facility of a PCO in a mall.


The present study will be conducted in Bareilly; however the data can be
extended to various other regions of India to get better result and
dimensions from different prospective.
The respondent unwilling towards the research is problem for conducting
the study.
The utilized for short span of time.
The data collected for some demographic parameter is only for few years.
This limits the research as the analysis would be more detailed if the data
is available for more years.


A lot of people perceive departmental stores as malls. So mall managers

should clearly position themselves so that such perception does not prevail in
the minds of people.
Most people visit malls on monthly basis or even from time gaps ranging
between 2-6 months. It may even be beyond than that in some cases. So in order
to attract people to malls on regular basis, malls should organise promotions
and events regularly say on weekly basis. They can also come up with frequent
offers for the customers that would attract people to come at malls.
Most of the people like shopping at a mall because of reasons like variety
offered, ambience, convenience, quality and the decent crowds at malls. Thus,
mall managers should ensure that their mall looks into each of these factors
effectively. Whereas there are a few people who do not like shopping at a mall
since they feel that the malls are either too expensive, or are located at far away
places or they are too crowded. In order to induce such people to visit malls,
mall managers should do proper location analysis. They should ensure that
their mall is centrally located so that it can attract most of its target audience.
As far as the affordability factor is concerned, they should try and inform the
people that their mall does not only have expensive outlets but also other outlets
that would cater to their budgets. They may also come up with schemes, offers
and discounts that would be beneficial to the customers.
Since majority of the respondents go to the mall for retail followed by people
who go for food and entertainment, a mall manager has to ensure that he gives
more importance to retail than to food & entertainment. Though around 10-20%
has to be occupied by food and entertainment since they serve as add-ons but
the malls managers should not forget the importance of retail in a mall. Thus,
around 70-75% space should be allocated to retail.


Most of the people purchase apparels at malls, followed by people who

purchase footwear and accessories. The mall manger has to ensure that besides
apparel outlets, there are enough outlets for footwear and accessories too so that
the customer has enough variety to choose from. Moreover, product categories
like cosmetics; books; food and groceries; music; electronics; toys should not
be ignored since people do visit malls for purchase of such product categories

Since not many people are willing to spend a huge amount at malls, mall

managers should induce people to spend more by offering discounts, by

providing them with attractive offers like free items on purchases etc.

Since a majority of the people said that promotions do attract them to

shop at malls, all the malls should definitely undertake promotional activities
from time to time.

More than a majority of the people said that they would like a mall to
provide them with a printed mall map; an information desk and adequate
parking facility. Thus, mall managers should definitely provide these facilities.
Moreover, other facilities like babysitter; wheelchair; PCOs can also be
provided by the mall managers to attract people.


1) Where do you normally shop?

Retail outlets
Departmental stores
Any Other __________________________________________

2) Have you ever shopped at a mall?

Yes, then which one (s)__________________________________


3) How often do you shop at a mall?

Once a week
Once a fortnight
Once a month
Once in 2-3 months
Once in 6 months
Any Other (Please Specify) ______________--

4) Do you like shopping at a Mall?

(Please specify the reason)

5) What do you usually go to a Mall for? (Tick more if you like)

To Shop
Food and Entertainment (like movies, eating etc.)
To hang out
To window- shop
Any Other Reason (Please Specify) ____________

6) What product categories do you/ would you purchase at a Mall? (Tick more
if you like)

Food & Groceries
Books and Magazines
Medical and Health Products
Any other (Please Specify) _________________

7) On an average how much do you spend at each visit to a mall?

Less than 500

Between 500-1000
1000- 2000

5000 and above

8) Do promotions attract you to shop at Malls?


9) Would you go to a mall if it would charge an entry-fee? (Support your

answer with reason)



10) What are the services that you would like to avail of in a mall? (Tick more
if you like)

Baby Sitter
Mall Map (printed)
Information Desk
PCO facility
Parking facility
Any other_________________


Marketing Management : Philip Kotler
Research Methodology : C.R.Kothari