Error Codes Axys

Chapter 3.
HEALTHCARE
Repair and Service
Imaging Services
Troubleshooting
Document No: DD+DIS033.07E
DRYSTAR AXYS
Type 5367/100
Purpose of this Document

This document describes the systematic troubleshooting of the printer
Document History
Edition.
Revision
Release
Date
Changes
compared to previous Version 1.0:
1.1
03-2011
Replaced previous list of error codes by error codes of

software 2.1.0_C2.
Referenced Documents
Document
Title
DD+DIS261.10E
DRYSTAR AXYS SIB11: Software 2.1.0_C2 available
DOCUMENT CONTROL NOTE:

The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.
Edition 1, Revision 1
03-2011 printed in Germany
Agfa Company Confidential
Document Node ID: 14349766

eq_03-3_troubleshooting_e_template_v06
Copyright 2011 Agfa HealthCare N.V.
Repair and Service

Troubleshooting
DD+DIS033.07E
Manufacturer
Agfa HealthCare N.V.
Publisher
Agfa-Gevaert HealthCare GmbH
Tegernseer Landstrae 161
D - 81539 Mnchen
Germany
Copyright 2011 Agfa HealthCare N.V.
All rights reserved.
Technical modifications reserved.
AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.
WARNING:
Improper operation or service activities may cause damage or injuries.
INSTRUCTION:
(1)
Read the "Generic Safety Directions" document

(see MEDNET GSO => General Info => Agfa HealthCare => Publications =>
Service Manual) prior to attempting any operation, repair or maintenance task on
the equipment.
(2)
Strictly observe all safety directions within the "Generic Safety Directions" and on
the product.
NOTE:
To verify the latest version of single documents and of Service Manuals refer to the
Document Type Order List in the GSO library.

03-2011
DRYSTAR AXYS
Type 5367/100
Chapter 3.3 / 2 of 72
Repair and Service

Troubleshooting
DD+DIS033.07E
LIST OF CONTENTS
GENERAL TROUBLESHOOTING PROCEDURE ...................................................................4
ERROR CATALOGUE..............................................................................................................5

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

Troubleshooting
DD+DIS033.07E
General Troubleshooting Procedure

The troubleshooting procedure depends on the symptom of the fault. Refer to Figure 1:
MODXX
Please replace module
New Error: Exxxxxx

xxxxxxxxxxxxxxxxxxxxxxxxx
New Warning: Wxxxxxx

xxxxxxxxxxxxxxxxxxxxxxxx
New Maintenance: Mx
xxxxxxxxxxxxxxxxxxxxxxxxx
Error
System Failure
Please wait
Selftest Proceeding
Film Jam!
XXXXXXXXXXXXXXXXXXXX
Modality Name Time

Film X of Y
Z%
The online diagnosis has checked

all possible reasons for the fault.
The only possible cure:
To replace a certain module
Refer to
table next page.
The online diagnosis has detected,

that more than one possible reason
for the fault exists.
Refer to IMPORTANT
note next page.
See also
Troubleshooting
Guide.*
The online diagnosis has detected a

fault, which still allows printing, however
The print quality is reduced or
The print quality can be reduced in the
near future or
A defective part requires replacement
in the near future
Refer to IMPORTANT
note next page.
See also
Troubleshooting
Guide.*
The configured number of cycles

for a certain maintenance action
has been reached.
See also
Troubleshooting
Guide. *
The online diagnosis was not able to

start up.
Refer to
Troubleshooting
Guide. *
For more than 5 minutes the printer

shows message
"Please wait selftest proceeding".
refer to
Troubleshooting
Guide.*
A sporadic or persistent film jam

occured.
Refer to
Troubleshooting
Guide.*
The image sent from the modality

is not printed. It does not appear
in the printer queue.
Refer to
Troubleshooting
Guide.*
The image(s) show stripes, dots,

density or contrast faults.
Refer to
Troubleshooting
Guide.*
536733aa.cdr
See MEDNET, GSO Library: Hardcopy - Dry Imagers Drystar Axys - Troubleshooting Guide
Figure 1

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

Troubleshooting
DD+DIS033.07E
Error Catalogue
The error catalogue is part of the device software (file "error.xml").

The print-out supplied here is based on software release 2.1.0_C2
It is also available via browser pages, menu 'Service Engineer tools - List of Errors'
IMPORTANT:
Error codes EXXXXX and WXXXXX (displayed on the local display), are registered in the
infocounter as error codes HCXXXXX. The next pages list the HC codes totether with reason
and cure.
Error codes "MOD XX - Please replace module" are also mapped to an HC code. This HC code
can be looked up in key-operator menu "7 Service Actions - Error Codes".
Depending on attributes for "Type" and "Action" (see error descriptions below) error messages
will be issued as error code or plain text:
Type
Defect
Defect
Failure
Accidental
Action
Replace
See manual
None
None
Error message will be issued as

Message "MODXX Please replace module"
Message "EXXXXXX texttext"
Message "WXXXXXX - texttext"
Message "texttext" (e.g. remove film jam)
List of Modules:
MOD Nr..
MOD01
MOD02
MOD03 / MOD04
MOD05
MOD06
MOD07
MOD08
MOD09
MOD10
MOD11
MOD12
MOD13
MOD14
MOD15
MOD16
MOD17
MOD18
MOD20
Spare Part
UPPER TRAY W/O TAG READER
LOWER TRAY W/O TAG READER
UPPER / LOWER PICK UP MODULE
THERMAL HEAD
OUTPUT MODULE
DRUM DRIVE MODULE
DEVIL MODULE or DEVIUS MODULE
POWER SUPPLY
KEYPAD/DISPLAY MODULE
INPUT SENSORS MODULE
THANOS W/O SDRAM or TYNDALL W/O SDRAM
CAM DRIVE MODULE
GEAR BOX & BELT
SUSPENSION DRIVE MODULE
TPH COOLING FAN
PUMP & VALVES ASSY
RAM MODULE
VILIS COOLING FAN

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

Troubleshooting - Error Codes
DD+DIS033.07E
LIST OF ERRORS
MODULE : uppertraymodule
Elabel : No
HC301000 : uppertraymodule.connected
Type
Defect
Context
E301000
Action
SeeManual
Reason
XS7 or XS8 not connected
Cure1
Connect XS7 or XS8
HC301001 : uppertray.overruled
Type
Failure
Context
W301001
Action
None
Reason
Inputtray overruled (dmax 2.0)
Cure
Replace filmpack
HC301002 : uppertray.disabled
Type
Failure
Context
W301002
Action
None
Reason
Inputtray disabled
Cure
Replace filmpack
HC301003 : uppertraymodule.tagreader
Type
Failure
Context
W301003
Action
None
Reason1
Tag reader not connected
Cure1
Connect tag reader
Reason2
Tag reader defect
Cure2
Replace
Part
Tag reader
03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC301004 : uppertraymodule.s11
Type
Failure
Context
W301004
Action
None
Reason1
S11 not connected
Cure1
Connect S11
Reason2
Upper tray module defect
Cure2
Replace
Part
MOD01
Type
Failure
Context
W301005
Action
None
Reason1
S24 not connected
Cure1
Connect S24
Reason2
Cure2
Replace
Part
MOD01
HC301006 : uppertraymodule.takeoversensors.working
Type
Defect
Context
E301006
Action
SeeManual
Reason1
S11 and S24 not connected
Cure1
Connect S11 and S24
Reason2
Cure2
Replace
Part
MOD01

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Type
Failure
Context
W301007
Action
None
Reason1
S1 not connected
Cure1
Connect S1
Reason2
Cure2
Replace
Part
MOD01
HC301016 : upper.filmcal.required
Type
Failure
Context
W301016
Action
None
Reason
Upper tray needs calibration
Cure
Perform upper tray calibration
HC301018 : upperTag-unsupported
Type
Accidental
Context
Action
None
Reason
Wrong version in upper tray
Cure
Replace filmpack
HC301019 : tag.history.insecure
Type
Defect
Context
E301019
Action
SeeManual
Reason
Tag history is corrupt
Cure
make Emergency sw install without preserving config

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC301020 : uppertraymodule.s11.flagproblem
Type
Failure
Context
W301020
Action
None
Reason
S11 defect
Cure
Replace
Part
MOD01
HC301021 : uppertraymodule.s24.flagproblem
Type
Failure
Context
W301021
Action
None
Reason
S24 defect
Cure
Replace
Part
MOD01
HC301022 : uppertraymodule.sensors
Type
Failure
Context
W301022
Action
None
Reason1
one of the takeoverdetection sensors is not functioning
Cure1
Remove jam
Reason2
Cure2
Replace
Part
MOD01
HC301023 : backside.jam.upper
Type
Accidental
Context
Action
None
Reason
backside jam while printing from upper tray
Cure
Insert filmpack correctly

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
MODULE : lowertraymodule
Elabel : No
HC302000 : lowertraymodule.connected
Type
Defect
Context
E302000
Action
SeeManual
Reason
XS9 not connected to lower tray module
Cure1
Connect XS9 to lower tray module
HC302001 : lowertray.overruled
Type
Failure
Context
W302001
Action
None
Reason
Inputtray overruled (dmax 2.0)
Cure
Replace filmpack
HC302002 : lowertray.disabled
Type
Failure
Context
W302002
Action
None
Reason
Inputtray disabled
Cure
Replace filmpack
HC302003 : lowertraymodule.tagreader
Type
Failure
Context
W302003
Action
None
Reason1
Tag reader not connected
Cure1
Connect tag reader
Reason2
Tag reader defect
Cure2
Replace
Part
Tag reader

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC302007 : lowertraymodule.s2
Type
Failure
Context
W302007
Action
None
Reason1
S2 not connected
Cure1
Connect S2
Reason2
Lower tray module defect
Cure2
Replace
Part
MOD02
HC302016 : lower.filmcal.required
Type
Failure
Context
W302016
Action
None
Reason
Lower tray needs calibration
Cure
Perform lower tray calibration
HC302018 : lowerTag-unsupported
Type
Accidental
Context
Action
None
Reason
Wrong version in lower tray
Cure
Replace filmpack
HC302023 : backside.jam.lower
Type
Accidental
Context
Action
None
Reason
backside jam while printing from lower tray
Cure
Insert filmpack correctly

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC302024 : used.film.upper
Type
Failure
Context
W302024
Action
None
Reason
counter of new filmpack in upper tray was already low. It was used in
another printer
Cure
Replace filmpack when filmcount runs out
HC302025 : used.film.lower
Type
Failure
Context
W302025
Action
None
Reason
counter of new filmpack in lower tray was already low. It was used in
another printer
Cure
Replace filmpack when filmcount runs out
MODULE : upperpickupmodule
Elabel : Yes
HC303000 : upperpickupmodule.film.pickupposition
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure
Remove upper input jam
HC303001 : upperpickupmodule.film.bendposition
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC303002 : upperpickupmodule.film.homeposition
Type
Accidental
Context
Action
None
Reason
Upper pickup homing failed accidently
Cure
Self resolving accident
HC303003 : upperpickupmodule.film.vacuum
Type
Accidental
Context
Action
None
Reason1
Upper input jam
Cure1
Reason2
vacuum system failing
Cure2
clean vacuum tubes , filter , vacuum cups ......
Reason3
Lower pickup module defect
Cure3
Replace
Part
vacuum pump
HC303004 : upperpickupmodule.filmpickup
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure
HC303005 : upperpickupmodule.s18.low
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC303006 : upperpickupmodule.s18.high
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Remove internal jam
HC303007 : upperpickupmodule.pickup.skew
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure
HC303008 : upperpickupmodule.tphalign
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure
HC303009 : upperpickupmodule.film.align
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC303010 : upperpickupmodule.homeposition
Type
Failure
Context
W303010
Action
None
Reason
Upper pickup homing failed accidently
Cure
HC303011 : upperpickupmodule.thpositioning
Type
Accidental
Context
Action
None
Reason
Upper input jam
Cure
HC303012 : upperpickupmodule.elabel.present
Type
Failure
Context
W303012
Action
None
Reason1
Upper pickup elabel not connected
Cure1
Connect upper pickup elabel
Reason2
Upper pickup Elabel defect
Cure2
Replace
Part
MOD03
HC303013 : upperpickupmodule.elabel.config
Type
Failure
Context
W303013
Action
None
Reason
Upper pickup elabel defect
Cure
Replace
Part
MOD03

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC303014 : upperpickupmodule.connected
Type
Failure
Context
W303014
Action
None
Reason1
XS1 disconnected
Cure
Connect XS1
Reason
Upper pickup module defect
Cure
Replace
Part
MOD03
HC303015 : upperpickupmodule.working
Type
Failure
Context
W303015
Action
None
Reason1
Cure1
Replace
Part
MOD03
Reason2
Film wrinkled in upper tray
Cure2
Remove wrinkled film
HC303016 : upperpickupmodule.passed.high
Type
Failure
Context
W303016
Action
None
Reason1
Upper pickup past sensor jammed
Cure1
Free upper pickup past sensor
Reason2
Upper pickup past sensor defect
Cure2
Replace
Part
MOD03

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC303021 : upperpickupmodule.m7.connection
Type
Failure
Context
W303021
Action
SeeManual
Reason1
Upper pickup motor not connected
Cure1
reconnect upper pickup motor
Reason2
Cure2
Replace
Part
MOD03
HC303022 : upperpickupmodule.m7.shortcircuit
Type
Defect
Context
E303022
Action
SeeManual
Reason
Cure
Replace
Part
MOD03
HC303023 : upperpickupmodule.s14
Type
Failure
Context
W303023
Action
None
Reason1
Upper pickup home sensor S14 malfunctioning
Cure1
check upper pickup home sensor S14
Reason2
Cure2
Replace
Part
MOD03

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Type
Failure
Context
W303024
Action
None
Reason1
Upper pickup pickup sensor S15 malfunctioning
Cure1
check upper pickup pickup sensor S15
Reason2
Cure2
Replace
Part
MOD03
Type
Failure
Context
W303025
Action
None
Reason1
Upper pickup passed sensor S18 malfunctioning
Cure1
check upper pickup passed sensor S18
Reason2
Cure2
Replace
Part
MOD03
MODULE : lowerpickupmodule
Elabel : Yes
HC304000 : lowerpickupmodule.film.pickupposition
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure
Remove lower input jam

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC304001 : lowerpickupmodule.film.bendposition
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure
HC304002 : lowerpickupmodule.film.homeposition
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure
HC304003 : lowerpickupmodule.film.vacuum
Type
Accidental
Context
Action
None
Reason1
Lower input jam
Cure1
Reason2
vacuum system failing
Cure2
clean vacuum tubes , filter , vacuum cups ......
Reason3
Cure3
Replace
Part
vacuum pump
HC304004 : lowerpickupmodule.filmpickup
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC304005 : lowerpickupmodule.s19.low
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure
HC304006 : lowerpickupmodule.s19.high
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Remove internal jam
HC304007 : lowerpickupmodule.pickup.skew
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure
HC304008 : lowerpickupmodule.tphalign
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC304009 : lowerpickupmodule.film.align
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure
HC304010 : lowerpickupmodule.homeposition
Type
Failure
Context
W304010
Action
None
Reason
Lower pickup homing failed accidently
Cure
HC304011 : lowerpickupmodule.thpositioning
Type
Accidental
Context
Action
None
Reason
Lower input jam
Cure
HC304012 : lowerpickupmodule.elabel.present
Type
Failure
Context
W304012
Action
None
Reason1
Lower pickup elabel not connected
Cure1
Connect lower pickup elabel
Reason2
Lower pickup Elabel defect
Cure2
Replace
Part
MOD04

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC304013 : lowerpickupmodule.elabel.config
Type
Failure
Context
W304013
Action
None
Reason
Lower pickup elabel defect
Cure
Replace
Part
MOD04
HC304014 : lowerpickupmodule.connected
Type
Failure
Context
W304014
Action
None
Reason1
XS4 disconnected
Cure
Connect XS4
Reason
lower pickup module defect
Cure
Replace
Part
MOD04
HC304015 : lowerpickupmodule.working
Type
Failure
Context
W304015
Action
None
Reason1
Cure1
Replace
Part
MOD04
Reason2
Film wrinkled in upper tray
Cure2
Remove wrinkled film

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC304016 : lowerpickupmodule.passed.high
Type
Failure
Context
W304016
Action
None
Reason1
Lower pickup past sensor jammed
Cure1
Free lower pickup past sensor
Reason2
Lower pickup past sensor defect
Cure2
Replace
Part
MOD04
HC304021 : lowerpickupmodule.m6.connection
Type
Failure
Context
W304021
Action
SeeManual
Reason1
Lower pickup motor not connected
Cure1
connect lower pickup motor
Reason2
Cure2
Replace
Part
MOD04
HC304022 : lowerpickupmodule.m6.shortcircuit
Type
Defect
Context
E304022
Action
SeeManual
Reason
Cure
Replace
Part
MOD04

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC304023 : lowerpickupmodule.s16
Type
Failure
Context
W304023
Action
None
Reason1
Lower pickup home sensor S16 malfunctioning
Cure1
check lower pickup home sensor S16
Reason2
Cure2
Replace
Part
MOD04
Type
Failure
Context
W304024
Action
None
Reason1
Lower pickup pickup sensor S17 malfunctioning
Cure1
check lower pickup pickup sensor S17
Reason2
Cure2
Replace
Part
MOD04
Type
Failure
Context
W304025
Action
None
Reason1
Lower pickup passed sensor S19 malfunctioning
Cure1
check lower pickup passed sensor S19
Reason2
Cure2
Replace
Part
MOD04

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
MODULE : thmodule
Elabel : Yes
HC305000 : thmodule.high
Type
Defect
Context
E305000
Action
SeeManual
Reason
Coolingfan defect
Cure
Replace
Part
MOD16
HC305001 : thmodule.thpos.fail
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Resolve jam
HC305002 : thmodule.thermalheadheater
Type
Failure
Context
W305002
Action
SeeManual
Reason1
Connector P3 on PSU not connected
Cure1
Connect P3 on PSU
Reason2
Connectors P2 and P3 on OSB not connected
Cure2
Connect connectors P2 and P3
Reason3
Connectors P6 on OSB not connected
Cure3
Connect connector P6
Reason4
Connector XS6 on heater not connected
Cure4
Connect connector XS6
Reason5
Sensor S12 defect
Cure5
Replace MOD04
Reason6
PSU defect
Cure6
Replace

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Part
MOD09
Reason7
TH defect
Cure7
Replace
Part
MOD05
HC305003 : thmodule.elabel.present
Type
Failure
Context
W305003
Action
None
Reason1
TH Elabel not connected
Cure1
Connect TH elabel
Reason2
Elabel defect
Cure2
Replace
Part
MOD05
HC305004 : thmodule.elabel.config
Type
Failure
Context
W305004
Action
None
Reason
Elabel defect
Cure
Replace
Part
MOD05

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC305005 : thmodule.device.current
Type
Defect
Context
E305005
Action
SeeManual
Reason1
Cure1
Connect P3 on PSU
Reason2
Cure2
Reason3
Connectors P3 on TH not connected
Cure3
Connect connector P3 on TH
Reason4
Connector P2 on TH not connected
Cure4
Reason5
Cure5
Reason6
Connector P43 on MOD08 baseboard (Devil or Devius) not connected
Cure6
Connect connector P43 on MOD08 baseboard (Devil or Devius)
Reason7
PSU defect
Cure7
Replace
Part
MOD09
Reason8
OSB defect
Cure8
Replace
Part
OSB
Reason9
TH defect
Cure9
Replace
Part
MOD05
HC305006 : thmodule.powerlogic
Type
Defect
Context
E305006
Action
SeeManual
Reason1
Cure1
Connect P3 on PSU
Reason2
Cure2
Reason3

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Cure3
Reason4
Cure4
Reason5
PSU defect
Cure5
Replace
Part
MOD09
Reason6
OSB defect
Cure6
Replace
Part
OSB
Reason7
TH defect
Cure7
Replace
Part
MOD05

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC305007 : thmodule.headvoltageactuator
Type
Defect
Context
E305007
Action
SeeManual
Reason1
Cure1
Connect P3 on PSU
Reason2
Cure2
Reason3
Cure3
Reason4
Cure4
Reason5
Cure5
Reason6
Cure6
Reason7
PSU defect
Cure7
Replace
Part
MOD09
Reason8
OSB defect
Cure8
Replace
Part
OSB
Reason9
TH defect
Cure9
Replace
Part
MOD05
HC305008 : thmodule.osb.connected
Type
Defect
Context
E305008
Action
SeeManual
Reason1
P1 on OSB not connected
Cure1
Connect P1 on OSB
Reason2
P1 on MOD08 baseboard (Devil or Devius) not connected
Cure2
Connect P1 on MOD08 baseboard (Devil or Devius)
Reason3
OSB defect

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Cure3
Replace
Part
OSB
HC305009 : thmodule.thermalheadheating
Type
Failure
Context
W305009
Action
SeeManual
Reason
TH module heater defect
Cure
Replace
Part
MOD05
HC305010 : thmodule.voltage.low
Type
Failure
Context
W305010
Action
SeeManual
Reason1
Serial connection to powersupply fails
Cure1
power down the printer, and power up again
Reason2
PSU module defect
Cure2
Replace
Part
MOD09
Reason3
TH module defect
Cure3
Replace
Part
MOD05
IMPORTANT:
This fault may have following additional reason and cure:
Reason: Film Calibration files corrupted.
Cure: Reset the calibration data for the film calibration of the upper and lower tray,
followed by a film calibration for both trays.

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC305011 : thmodule.thinstall
Type
Defect
Context
05
Action
Replace
Reason
TH data is not loaded properly
Cure
Replace
Part
MOD05
HC305012 : thmodule.resolution
Type
Defect
Context
E305012
Action
SeeManual
Reason
TH has the wrong resolution for this printer OR this software is installed on
the wrong printer
Cure
Replace
Part
MOD05
HC305021 : thmodule.device.thermistors
Type
Defect
Context
05
Action
Replace
Reason1
Cure1
Connect P3 on PSU
Reason2
Cure2
Reason3
Cure3
Reason4
Cure4
Reason5
TH defect
Cure5
Replace
Part
MOD05

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
MODULE : outputmodule
Elabel : Yes
HC306000 : outputmodule.connected
Type
Defect
Context
E306000
Action
SeeManual
Reason1
XS2 not connected
Cure1
Connect XS2
Reason2
XS3 not connected
Cure2
Connect XS3
HC306001 : outputmodule.cdm.init
Type
Failure
Context
W306001
Action
None
Reason
Output module defect
Cure
Replace
Part
MOD06
HC306002 : outputmodule.intensity.scan
Type
Accidental
Context
Action
None
Reason
Internal film jam
Cure
Remove film jam

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC306003 : outputmodule.outputsensor.hi
Type
Accidental
Context
Action
None
Reason
Output film jam
Cure
Remove film jam
HC306004 : outputmodule.printingFail
Type
Accidental
Context
Action
None
Reason1
Internal film jam
Cure1
Remove film jam
Reason2
S18 or S19 is sticking
Cure2
replace this upper or lower tray
HC306005 : outputmodule.film.scan
Type
Accidental
Context
Action
None
Reason
Internal film jam
Cure
Remove jam
HC306006 : outputmodule.outputSensor.lo
Type
Accidental
Context
Action
None
Reason
Internal film jam
Cure
Remove film jam

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC306007 : outputmodule.outputorscan.fail
Type
Accidental
Context
Action
None
Reason
Internal film jam
Cure
Remove film jam
HC306008 : outputmodule.outputhome.fail
Type
Accidental
Context
Action
None
Reason
Internal film jam
Cure
Remove film jam
HC306009 : outputmodule.cdmhome.fail
Type
Accidental
Context
Action
None
Reason
Internal film jam
Cure
Remove film jam
HC306010 : outputmodule.elabel.present
Type
Failure
Context
W306010
Action
None
Reason1
Output elabel not connected
Cure1
Connect output elabel
Reason2
Output elabel defect
Cure2
Replace
Part
MOD06

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC306011 : outputmodule.elabel.config
Type
Failure
Context
W306011
Action
None
Reason
Output elabel defect
Cure
Replace
Part
MOD06
HC306012 : outputmodule.cdm.home
Type
Accidental
Context
Action
None
Reason
CDM homing accidently failed
Cure
HC306013 : outputmodule.home
Type
Accidental
Context
Action
None
Reason1
Output homing accidently failed
Cure1
Reason2
Cure2
Replace
Part
MOD06
HC306014 : outputmodule.cdminstall
Type
Failure
Context
W306014
Action
None
Reason
CDM needs calibration
Cure
Calibrate CDM

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC306015 : outputmodule.intensity.unstable
Type
Failure
Context
W306015
Action
None
Reason
CDM intensity is unstable
Cure
Replace CDM module MOD06
HC306020 : outputmodule.working
Type
Defect
Context
06
Action
Replace
Reason
Cure
Replace
Part
MOD06
HC306021 : outputmodule.m4.connection
Type
Defect
Context
E306021
Action
SeeManual
Reason1
Output motor not connected
Cure1
connect output motor
Reason2
Cure2
Replace
Part
MOD06
HC306022 : outputmodule.m4.shortcircuit
Type
Defect
Context
E306022
Action
SeeManual
Reason
Cure
Replace
Part
MOD06

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC306023 : outputmodule.cdm.m5.connection
Type
Defect
Context
E306023
Action
SeeManual
Reason1
CDM motor not connected
Cure1
connect CDM motor
Reason2
Cure2
Replace
Part
MOD06
HC306024 : outputmodule.cdm.m5.shortcircuit
Type
Defect
Context
E306024
Action
SeeManual
Reason
Cure
Replace
Part
MOD06
HC306025 : outputmodule.s5
Type
Defect
Context
06
Action
Replace
Reason
Cure
Replace
Part
MOD06
HC306026 : outputmodule.s6
Type
Defect
Context
06
Action
Replace
Reason
Cure
Replace
Part
MOD06

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC306027 : outputmodule.cdm.s10
Type
Defect
Context
06
Action
Replace
Reason
Cure
Replace
Part
MOD06
HC306028 : outputmodule.cdm.working
Type
Defect
Context
06
Action
Replace
Reason
Cure
Replace
Part
MOD06
MODULE : drumdrivemodule
Elabel : No
HC307001 : drumdrivemodule.m1.connection
Type
Defect
Context
E307001
Action
SeeManual
Reason1
M1 not connected
Cure1
Connect M1
Reason2
Drum drive module defect
Cure2
Replace
Part
MOD07
IMPORTANT:
Reason: Ambient temperature too low when switching on the printer.
Cure: Ensure that ambient temperature is within specifications (+15 C to +30 C)

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC307002 : drumdrivemodule.s9
Type
Defect
Context
E307002
Action
SeeManual
Reason1
S9 not connected
Cure1
Connect S9
Reason2
Cure2
Replace
Part
MOD07
HC307004 : drumdrivemodule.move
Type
Accidental
Context
Action
None
Reason
Drum drive move failed accidently
Cure
Selfresolving accident
HC307020 : drumdrivemodule.working
Type
Defect
Context
07
Action
Replace
Reason
Cure
Replace
Part
MOD07

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC307021 : drumdrivemodule.m1.shortcircuit
Type
Defect
Context
E307021
Action
SeeManual
Reason
Cure2
Replace
Part
MOD07
MODULE : devilmodule
Elabel : Yes
HC308000 : devilmodule.dsh.connected
Type
Defect
Context
E308000
Action
SeeManual
Reason1
Connector P9 not connected
Cure1
Connect P9
Reason2
MOD08 baseboard (Devil or Devius) module defect
Cure2
Replace
Part
MOD08
HC308001 : devilmodule.psu.connected
Type
Defect
Context
E308001
Action
SeeManual
Reason1
Cure1
Connect P15
Reason2
Cure2
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308002 : devilmodule.keypad.connected
Type
Defect
Context
E308002
Action
SeeManual
Reason1
Cure1
Connect P8
Reason2
Cure2
Replace
Part
MOD08
HC308003 : devilmodule.th.connected
Type
Defect
Context
E308003
Action
SeeManual
Reason1
Cure1
Connect P43
Reason2
Cure2
Connect P1 on TH
Reason3
Cure3
Replace
Part
MOD08
Reason4
TH defect
Cure4
Replace
Part
MOD05
IMPORTANT:
Reason: Ambient temperature too low when switching on the printer.
Cure: Ensure that ambient temperature is within specifications (+15 C to +30 C)

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308004 : devilmodule.p21.connected
Type
Defect
Context
E308004
Action
SeeManual
Reason1
Cure1
Connect P21
Reason2
Cure2
Replace
Part
MOD08
Type
Defect
Context
E308005
Action
SeeManual
Reason1
Cure1
Connect P20
Reason2
Cure2
Replace
Part
MOD08
Type
Defect
Context
E308006
Action
SeeManual
Reason1
Cure1
Connect P41
Reason2
Cure2
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Type
Defect
Context
E308007
Action
SeeManual
Reason1
Cure1
Connect P40
Reason2
Cure2
Replace
Part
MOD08
Type
Defect
Context
E308008
Action
SeeManual
Reason1
Connector P1 not connected on MOD08 baseboard (Devil or Devius)
Cure1
Reason2
Cure2
Replace
Part
MOD08
HC308009 : devilmodule.elabel.present
Type
Failure
Context
W308009
Action
None
Reason1
MOD08 baseboard (Devil or Devius) Elabel not connected
Cure1
Connect MOD08 baseboard (Devil or Devius) elabel
Reason2
MOD08 baseboard (Devil or Devius) Elabel defect
Cure2
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308010 : devilmodule.elabel.config
Type
Failure
Context
W308010
Action
None
Reason
MOD08 baseboard (Devil or Devius) Elabel defect
Cure
Replace
Part
MOD08
HC308011 : devilmodule.power.3v3
Type
Defect
Context
E308011
Action
SeeManual
Reason1
Cure1
Replace
Part
MOD08
Reason2
PSU module defect
Cure2
Replace
Part
MOD09
HC308012 : devilmodule.power.12v
Type
Defect
Context
E308012
Action
SeeManual
Reason1
Cure1
Replace
Part
MOD08
Reason2
PSU module defect
Cure2
Replace
Part
MOD09

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308013 : devilmodule.power.n12v
Type
Defect
Context
E308013
Action
SeeManual
Reason1
Cure1
Replace
Part
MOD08
Reason2
PSU module defect
Cure2
Replace
Part
MOD09
HC308014 : devilmodule.power.24v
Type
Defect
Context
E308014
Action
SeeManual
Reason1
Cure1
Replace
Part
MOD08
Reason2
PSU module defect
Cure2
Replace
Part
MOD09
HC308015 : devilmodule.power.actuator
Type
Defect
Context
E308015
Action
SeeManual
Reason1
Cure1
Replace
Part
MOD08
Reason2
PSU module defect
Cure2
Replace
Part
MOD09

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308016 : devilmodule.headvoltage
Type
Defect
Context
E308016
Action
SeeManual
Reason1
Connector P1 not connected on TH
Cure1
Connect P1 on TH
Reason2
Cure2
Reason3
Cure3
Connect P3 on PSU
Reason4
PSU module defect
Cure4
Replace
Part
MOD09
Reason5
Cure5
Replace
Part
MOD08
Reason6
TH module defect
Cure6
Replace
Part
MOD05
HC308017 : duplicate.ipaddress
Type
Failure
Context
W308017
Action
None
Reason
IP adress already in use
Cure
Change IP adress
HC308018 : disk.space
Type
Failure
Context
W308018
Action
None
Reason
Harddisk full
Cure
Call service

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308019 : devilmodule.sn.mismatch
Type
Defect
Context
E308019
Action
SeeManual
Reason
SN mismatch
Cure
Call service
HC308020 : devilmodule.power.sensor
Type
Defect
Context
E308020
Action
SeeManual
Reason1
Cure1
Replace
Part
MOD08
Reason2
PSU module defect
Cure2
Replace
Part
MOD09
Type
Defect
Context
E308021
Action
SeeManual
Reason1
Cure1
Connect P42
Reason2
Cure2
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC312000 : tyndall.temperature
Type
Defect
Context
E312000
Action
SeeManual
Reason1
Ambient temperature too high what could be caused by continuous printing

in an already warm environment or the environment temperature is just too
high
Cure1
If caused by continuous printing , this can be cured by waiting until

temperature comes down ; otherwise it has to be made sure that the
environment temperature comes down
Reason2
Cooling of MOD12 CPU board (Thanos or Tyndall) not efficient because of

blocked airflow
Cure2
Make sure that enough airflow is available for the MOD12 CPU board
(Thanos or Tyndall) by insuring that air inlets and outlets are completely
free
Reason3
Defect CPU on MOD12
Cure3
Replace
Part
MOD12
HC308024 : devilmodule.serialadc
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC308025 : devilmodule.bitgenerator
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308026 : devilmodule.m16
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC308027 : devilmodule.fpga
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC308028 : devilmodule.m2.driver
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC308032 : devilmodule.f1.driver
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC308033 : devilmodule.f2.driver
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC308034 : diagnose.completion
Type
Failure
Context
W308034
Action
None
Reason
Diagnose not complete
Cure
Reboot printer with closed trays and covers
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC308039 : devilmodule.v1.driver
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC308040 : devilmodule.v2.driver
Type
Defect
Context
08
Action
Replace
Reason
Cure
Replace
Part
MOD08
HC312020 : devilmodule.tyndall.cpuboard
Type
Defect
Context
12
Action
Replace
Reason
MOD12 cpu board (Thanos or Tyndall) defect
Cure
Replace
Part
MOD12

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC312021 : devilmodule.tyndall.serial
Type
Defect
Context
12
Action
Replace
Reason
Cure
Replace
Part
MOD12
HC312022 : devilmodule.tyndall.ethernet
Type
Defect
Context
12
Action
Replace
Reason
Cure
Replace
Part
MOD12
HC312023 : devilmodule.tyndall.portex
Type
Defect
Context
12
Action
Replace
Reason
Software problem
Cure
Reinstall software
HC312024 : devilmodule.tyndall.pci
Type
Defect
Context
12
Action
Replace
Reason
Cure
Replace
Part
MOD12

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC318020 : devilmodule.tyndall.ram
Type
Defect
Context
18
Action
Replace
Reason1
RAM defect
Cure1
Replace
Part
MOD18
Reason2
Cure2
Replace
Part
MOD12
HC312025 : devilmodule.tyndall.clock
Type
Defect
Context
12
Action
Replace
Reason
Cure
Replace
Part
MOD12
MODULE : powersupplymodule
Elabel : Yes
HC309000 : powersupplymodule.temperature
Type
Defect
Context
E309000
Action
SeeManual
Reason1
PSU too hot
Cure1
Switch off printer and let it cool down
Reason2
PSU module defect
Cure2
Replace
Part
MOD09

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC309001 : powersupplymodule.elabel.present
Type
Failure
Context
W309001
Action
None
Reason1
PSU Elabel not connected
Cure1
Connect PSU elabel
Reason2
PSU module Elabel defect
Cure2
Replace
Part
MOD09
HC309002 : powersupplymodule.elabel.config
Type
Failure
Context
W309002
Action
None
Reason
PSU module Elabel defect
Cure
Replace
Part
MOD09
HC309003 : powersupplymodule.powerth.current
Type
Defect
Context
E309003
Action
SeeManual
Reason1
TH power cables short circuited
Cure1
Check TH power cables
Reason2
TH module defect
Cure2
Replace
Part
MOD05
Reason3
PSU module defect
Cure3
Replace
Part
MOD09

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC309004 : powersupplymodule.powermotor.current
Type
Defect
Context
E309004
Action
SeeManual
Reason1
Actuators power cables short circuited
Cure1
Check actuators power cables
Reason2
PSU module defect
Cure2
Replace
Part
MOD09
HC309005 : powersupplymodule.temperature.warning
Type
Failure
Context
W309005
Action
None
Reason
PSU temperature high
Cure
Cool down the PSU
HC309020 : powersupplymodule.powerth
Type
Defect
Context
09
Action
Replace
Reason
PSU module defect
Cure
Replace
Part
MOD09

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC309022 : powersupplymodule.powermotor
Type
Defect
Context
09
Action
Replace
Reason1
Actuators power cables short circuited
Cure1
Check actuators power cables
Reason2
PSU module defect
Cure2
Replace
Part
MOD09
HC309024 : powersupplymodule.powerlogic
Type
Defect
Context
09
Action
Replace
Reason
PSU module defect
Cure
Replace
Part
MOD09
HC309025 : powersupplymodule.power3v3
Type
Defect
Context
09
Action
Replace
Reason
PSU module defect
Cure
Replace
Part
MOD09

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC309026 : powersupplymodule.power12v
Type
Defect
Context
09
Action
Replace
Reason
PSU module defect
Cure
Replace
Part
MOD09
HC309027 : powersupplymodule.powern12v
Type
Defect
Context
09
Action
Replace
Reason
PSU module defect
Cure
Replace
Part
MOD09
MODULE : displaykeypadmodule
Elabel : Yes
HC310000 : displaykeypadmodule.elabel.present
Type
Failure
Context
W310000
Action
None
Reason1
Display Elabel not connected
Cure1
Connect Display elabel
Reason2
Display Elabel defect
Cure2
Replace
Part
MOD10

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC310001 : displaykeypadmodule.elabel.config
Type
Failure
Context
W310001
Action
None
Reason
Display Elabel defect
Cure
Replace
Part
MOD10
MODULE : inputsensormodule
Elabel : No
HC311000 : inputsensormodule.s4.flagproblem
Type
Failure
Context
W311000
Action
None
Reason
Internal jam, input sensor S4 isn't responding
Cure
Remove jam
HC311001 : inputsensormodule.s13.flagproblem
Type
Failure
Context
W311001
Action
None
Reason
Internal jam, input sensor S13 isn't responding
Cure
Remove jam

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC311002 : inputsensormodule.connected
Type
Defect
Context
E311002
Action
SeeManual
Reason
XS5 not connected
Cure
Connect XS5
HC311003 : inputsensormodule.s4
Type
Failure
Context
W311003
Action
None
Reason1
S4 not connected
Cure1
Connect S4
Reason2
S4 bracket module defect
Cure2
Replace
Part
MOD11
HC311004 : inputsensormodule.s13
Type
Failure
Context
W311004
Action
None
Reason1
S13 not connected
Cure1
Connect S13
Reason2
S4 bracket module defect
Cure2
Replace
Part
MOD11

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC311005 : inputsensormodule.sensors
Type
Failure
Context
W311005
Action
None
Reason
one of the inputsensors is not functioning
Cure
Remove jam
HC311020 : inputsensormodule.working
Type
Defect
Context
11
Action
Replace
Reason
S4 bracket module is defective
Cure
Power off printer and replace
Part
MOD10
MODULE : camdrivemodule
Elabel : No
HC313000 : camdrivemodule.home
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Remove internal jam

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC313001 : camdrivemodule.m2.connection
Type
Defect
Context
E313001
Action
SeeManual
Reason1
Motor M2 not connected
Cure1
Connect motor M2
Reason2
Cam shaft module defect
Cure2
Replace
Part
MOD13
HC313002 : camdrivemodule.s7
Type
Defect
Context
E313002
Action
SeeManual
Reason1
Sensor S7 not connected
Cure1
Connect sensor S7
Reason2
Cure2
Replace
Part
MOD13
HC313020 : camdrivemodule.working
Type
Defect
Context
13
Action
Replace
Reason
Cure
Replace
Part
MOD13

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC313021 : camdrivemodule.m2.shortcircuit
Type
Defect
Context
E313021
Action
SeeManual
Reason
Cure
Replace
Part
MOD13
MODULE : gearboxmodule
Elabel : No
HC314000 : gearboxmodule.home
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Remove internal jam
HC314001 : gearboxmodule.pickup.passed
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Remove internal jam

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC314002 : gearboxmodule.takeover.film.close
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Remove internal jam
HC314003 : gearboxmodule.film.inputsensors
Type
Accidental
Context
Action
None
Reason
Internal jam
Cure
Remove internal jam
HC314004 : gearboxmodule.m8.connection
Type
Defect
Context
E314004
Action
SeeManual
Reason1
Cure1
Connect motor M8
Reason2
Roller drive module defect
Cure2
Replace
Part
MOD14

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC314005 : gearboxmodule.s3
Type
Defect
Context
E314005
Action
SeeManual
Reason1
Cure1
Connect sensor S3
Reason2
Cure2
Replace
Part
MOD14
HC314006 : gearboxmodule.connected
Type
Defect
Context
E314006
Action
SeeManual
Reason1
Connector XS12 not connected
Cure1
Connect Connector XS12
Reason2
gearboxmodule drive module defect
Cure2
Replace
Part
MOD14
HC314020 : gearboxmodule.working
Type
Defect
Context
14
Action
Replace
Reason
Cure
Replace
Part
MOD14

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC314021 : gearboxmodule.m8.shortcircuit
Type
Defect
Context
E314021
Action
SeeManual
Reason
Cure
Replace
Part
MOD14
MODULE : suspensiondrivemodule
Elabel : No
HC315000 : suspensiondrivemodule.move
Type
Accidental
Context
Action
None
Reason
Suspension move (10 or 14 inch) failed accidently
Cure
HC315001 : suspensiondrivemodule.m3.connection
Type
Defect
Context
E315001
Action
SeeManual
Reason1
Cure1
Connect motor M3
Reason2
Suspension drive module defect
Cure2
Replace
Part
MOD15

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC315002 : suspensiondrivemodule.s21
Type
Defect
Context
E315002
Action
SeeManual
Reason1
Cure1
Connect sensor S21
Reason2
Cure2
Replace
Part
MOD15
HC315003 : suspensiondrivemodule.s22
Type
Defect
Context
E315003
Action
SeeManual
Reason1
Cure1
Connect sensor S22
Reason2
Cure2
Replace
Part
MOD15
HC315004 : suspensiondrivemodule.connected
Type
Defect
Context
E315004
Action
SeeManual
Reason1
Connector XS13 not connected
Cure1
Connect Connector XS13
Reason2
Cure2
Replace
Part
MOD15

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC315020 : suspensiondrivemodule.working
Type
Defect
Context
15
Action
Replace
Reason
Cure
Replace
Part
MOD15
HC315021 : suspensiondrivemodule.m3.shortcircuit
Type
Defect
Context
E315021
Action
SeeManual
Reason
Cure
Replace
Part
MOD15
MODULE : coolingfanmodule
Elabel : No
HC316000 : coolingfanmodule.thf1.connection
Type
Defect
Context
E316000
Action
SeeManual
Reason1
Coolingfan not connected
Cure1
Connect coolingfan
Reason2
Coolingfan module defect
Cure2
Replace
Part
MOD12

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC316020 : coolingfanmodule.thf1.shortcircuit
Type
Defect
Context
E316020
Action
SeeManual
Reason1
Coolingfan not connected
Cure1
Connect coolingfan
Reason2
Coolingfan module defect
Cure2
Replace
Part
MOD12
MODULE : pumpandvalvesmodule
Elabel : No
HC317000 : pumpandvalvesmodule.m9.connection
Type
Defect
Context
E317000
Action
SeeManual
Reason1
Cure1
Connect motor M9
Reason2
XS10 not connected
Cure2
Connect XS10
Reason3
Pump and valves module defect
Cure3
Replace
Part
MOD17
HC317001 : pumpandvalvesmodule.v1.connection
Type
Defect
Context
E317001
Action
SeeManual
Reason1
XS10 not connected
Cure1
Connect XS10
Reason2
Cure2
Replace
Part
MOD17

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC317002 : pumpandvalvesmodule.v2.connection
Type
Defect
Context
E317002
Action
SeeManual
Reason1
XS10 not connected
Cure1
Connect XS10
Reason2
Cure2
Replace
Part
MOD17
HC317020 : pumpandvalvesmodule.m9.shortcircuit
Type
Defect
Context
E317020
Action
SeeManual
Reason
Cure
Replace
Part
MOD17
HC317021 : pumpandvalvesmodule.v1.shortcircuit
Type
Defect
Context
E317021
Action
SeeManual
Reason
Cure
Replace
Part
MOD17

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
HC317022 : pumpandvalvesmodule.v2.shortcircuit
Type
Defect
Context
E317022
Action
SeeManual
Reason
Cure
Replace
Part
MOD17
MODULE : eboxfanmodule
Elabel : No
HC320000 : eboxfanmodule.eboxfan.connection
Type
Defect
Context
E320000
Action
SeeManual
Reason1
EBox fan module not connected
Cure1
Connect EBox fan module
Reason2
EBox fan module defect
Cure2
Replace
Part
MOD20
HC320020 : eboxfanmodule.eboxfan.shortcircuit
Type
Defect
Context
E320020
Action
SeeManual
Reason
EBox fan module defect
Cure2
Replace
Part
MOD20

03-2011
DRYSTAR AXYS
Type 5367/100
Repair and Service

DD+DIS033.07E
MODULE : bothtraysmodule
Elabel : No
HC321001 : pickupmodule.alltrays.disabled
Type
Defect
Context
E321001
Action
SeeManual
Reason
All inputtrays have detected a mallfunction
Cure
Check other active HC-codes to get detailed info

03-2011
DRYSTAR AXYS
Type 5367/100

Error Codes Axys

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Chapter 3.

Repair and Service

Document No: DD+DIS033.07E

Purpose of this Document

Replaced previous list of error codes by error codes of

DRYSTAR AXYS SIB11: Software 2.1.0_C2 available

DOCUMENT CONTROL NOTE:

Document Node ID: 14349766

Copyright 2011 Agfa HealthCare N.V.

Repair and Service

Read the "Generic Safety Directions" document

DOCUMENT CONTROL NOTE:

Repair and Service

GENERAL TROUBLESHOOTING PROCEDURE ...................................................................4

DOCUMENT CONTROL NOTE:

Repair and Service

General Troubleshooting Procedure

New Error: Exxxxxx

New Warning: Wxxxxxx

Modality Name Time

The online diagnosis has checked

The online diagnosis has detected,

The online diagnosis has detected a

The configured number of cycles

The online diagnosis was not able to

For more than 5 minutes the printer

A sporadic or persistent film jam

The image sent from the modality

The image(s) show stripes, dots,

DOCUMENT CONTROL NOTE:

Repair and Service

The error catalogue is part of the device software (file "error.xml").

Error message will be issued as

DOCUMENT CONTROL NOTE:

Repair and Service

XS7 or XS8 not connected

Connect XS7 or XS8

Inputtray overruled (dmax 2.0)

Tag reader not connected

Connect tag reader

Tag reader defect

Repair and Service

S11 not connected

Upper tray module defect

S24 not connected

Upper tray module defect

S11 and S24 not connected

Connect S11 and S24

Upper tray module defect

DOCUMENT CONTROL NOTE:

Repair and Service

Upper tray module defect

Upper tray needs calibration

Perform upper tray calibration

Wrong version in upper tray

Tag history is corrupt

make Emergency sw install without preserving config

DOCUMENT CONTROL NOTE:

Repair and Service

one of the takeoverdetection sensors is not functioning

Upper tray module defect

backside jam while printing from upper tray

Insert filmpack correctly

DOCUMENT CONTROL NOTE: