TIM SALAU

UX Designer/Product Manager

Experience

Education
University of Texas - Austin
M.S. candidate in
Information Studies (’18)
Texas Tech Univ.
B.A., in Psychology (‘16)
Technical Communication Minor
GPA: 3.88

Skills

Tools

User Research
Prototyping
Wireframing
Product Management
Persona Studies
UX Design
Card Sorting
Content Strategy
Usability Testing
Brand Development

Flinto
Sketch 3
Balsamiq
Marvel
InVision
Photoshop
Illustrator
Principle

Texas Tech IT Division
Supervisor & Knowledge Mngmt. Analyst


Lubbock, TX
08/12 to Present

Advocate for more than 35,000 customers seeking
university-related information, assistance with technical
issues, or updates pertaining to campus - wide issues.
Design intuitive solutions for a knowledge base that all
employees are required to routinely reference when
resolving issues with customers.
Oversee more than 30 entry level analysts/technicians and
prime them on how to improve their support workflow so
our customer satisfaction metric was kept at 94% or
above.

Texas Tech University
Research Assistant

Lubbock, TX
10/13 to 05/10

Ushered usability studies and conduct preliminary project
research such as literature reviews related to experiment
design.

Developed general instructions and task procedure
documents for usability studies.

Participated in brown bag sessions focused on topics such
as metacognition, cognitive affordances, and FMRI
research.
Pacific Northwest National Lab
Richland, WA
UX -IT Business Intern
05/15 to 02/16


Championed a project that focused on integrating objective
data sources for over 250 business applications into an
enterprise business tool that empowered senior leadership
during investment process.
Applied UX research and user-centered design principles to
improve the experience of apps/services expected to be
accessed by more than 4,000 employees.
Produced the following deliverables: wireframes, hifidelity concepts, and persona studies.

281.745.8856

Tim Salau

tim.salau08@gmail.com

Lubbock, USA