Professional Documents
Culture Documents
You made a wise choice when purchasing our laundry products as we are known to sell one of
the best durable washing machines. Our machines have consistently received excellent customer
service ratings on surveys conducted by J.D. Power and Associates for having a Peace of
Mind repair service plan that will cover the cost of approved mechanical repairs. All of our
customers love this plan because our fleet of trained technicians comes to customers home for
repairs.
Thank you for calling our service center to request the home inspection of your machine. After
and care of it. Although you have the Peace of Mind maintenance repair service plan your
visiting your house for the in-home service inspection of your non-operating machine, our
The machines motor was damaged due to two reasons:
1. The machine was not plugged into an adequate electrical service circuit. The
required circuit is 20amp instead of 15amp, to avoid creating overheating of the
motor.
2. The machine was short-circuiting due to water flooding caused by burst water
supply hoses periodically.
The tub basket supports were cracked from:
1. Washing heavy floor rugs in the machine.
2. Overloading the tubs basket supports on spin cycle.
Our washing machines require correct electrical installation procedures and taking proper usage
request is not approved. We have no record that the machine was installed by our technician
when it was purchased a year ago; an adequate electrical circuit would have been required for
installation. The plan doesnt cover installation by your relatives as your informed our
technician. Also our plan only covers proper customer usage of the machine, as directed in the
instruction manual. Its does not cover water damage from burst hookup hoses installed by the
customer, now damage caused from washing heavy rugs beyond the machines safe operating
capacity. Furthermore, your manufactures warranty has expired as it was only for one-year
manufacturers because
of
the
above
reasons
stated
we
apologies
that
our
company
cannot
replace
the
machine
without
any
charges
as
you
requested.
However,
you
do
have
several
alternative
repair
solutions
to
choose
from:
You
can
have
your
machine
repaired
at
current
market
costs
for
labor
and
parts,
estimated
on
the
technicians
original
in-home
inspection
invoice.
We
can
sell
you
a
refurbished
washing
machine
at
a
discount
price
of
$249,
plus
delivery
and
certified
technical
installation
labor
fees.
Or
you
can
purchase
a
new
machine
at
full
retail
cost
and
her
Peace
of
Mind
service
plan
will
transfer
to
the
new
machine
with
no
extra
charge.
Since
you
are
a
valued
customer
and
have
purchased
products
in
the
past,
we
are
enclosing
a
coupon
for
a
15%
discount
on
one
of
our
new
washing
machine
models.
Our
new
2016
models
have
improved
features
such
as
a
larger
tub
clothes
handling
capacity
that
will
take
you
less
time
to
spend
on
doing
laundry
and
electronic
easily
replaced
circuit
board
controls.
After
purchasing
one
of
the
machines
our
service
technicians
will
come
to
your
house
to
correctly
install
the
machine
and
advice
you
on
its
usage.
Hydro-Whirl
values
working
with
you
and
we
look
forward
to
service
your
laundry
needs.
Yours
Sincerely,
Murooj Al Bahrani
Murooj
Al
Bahrani
Customer
Account
Manager
Murooj.bahrani@Hydro-Whirl.com
TEL:
323-000-111