Submitted by Chaithanya reddy Saptarshi dhar Varun Arvind Karan Arunesh prabhu Gurpreet

Service blueprint of high end salon

Physical evidence

Make reservation sound and tone of voice of employees

Enter building building exterior ambience

ustomer action


Check for seat Hair cut Bill leave availability and other payment actions Process Deliver the register( toke hair cut n number) Process end

Reception area reception area art, décor, furnishings, music, magazines

ine of interaction Greet/Welcome On stage mployee actions ine of visibility
Back stage Employee actions Line of internal interactions Support processes

Cleaning premises

Washing Inventory Disposal of towels and maintenance hair etc equipment Database Customer feed Billing system management back

Sign up to vote on this title
UsefulNot useful