INTERPERSONAL COMMUNICATION SKILLS

M A R I I B A L A LE E M A Q R O LL N O : 3 0 PR ES EN TED TO : SI ED W I R N M A LLL

Interpersonal COMMUNICATION

Communication between a minimum of two parties in which meaningful exchange is intended in order to achieve the desired target/goal.

LISTENING

A survey highlighted 4 SUPER CRITICAL MANAGARIAL SKILLS:

• • • •
 

active listening giving clear effective instructions accepting your share of responsibility identifying the real problem All four super critical managerial skills are related to communication and according to the survey the most important is listening. Therefore we can say that listening is a significant interpersonal communication skill

PLAIN TALKING

NEGOTIATION
• • For negotiation to succeed, a manager must first find out what the other side wants and then show them the way that they can get it, whilst they (the manager) are still getting what they want. This is the most satisfactory solution.


TIPS FOR GOOD NEGOTIATION
• Firstly, never forget the power of your attitude, since nothing gives a person so much advantage over another as to remain cool and unruffled under all circumstances.

• Secondly, never judge the actions and motives of others since it is impossible to look into someone's heart or mind

Management by walking around (MBWA)
Unstructured approach to direct participation by the managers in the work-related affairs of their subordinates, in contrast to rigid and distant management.  In MBWA practice, managers make informal visits to work area.  The purpose of this exercise is to: • collect qualitative information • listen to suggestions and complaints • keep a finger on the pulse of the organization.  Also called Management by wandering around.

INTERPERSONAL COMMUNICATION IN BUSINESS WORLD

In the world of business, the aim should be to develop communication patterns that are;
Meaningful Direct Open Effective

o o o o

A manager conveys information and instructions through communication, either written or verbal. It is therefore a vital link between the manager and the team


Hence, “

Effective interpersonal communication

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