Quick Quote - First Internet Customer Call AFTER Price Quotes Sent

1. Introduce
Yourself Hello, this is __________ with the Internet Department at _____________________________. 
May I speak with _________? Hi _________, earlier today (yesterday?) we sent you an email 
2. Verify message with information and price quotes.  Have you been able to take a look at it? 
receipt of email
response IF NO:  That’s OK… When would be a better time to speak with you about the information we sent? 
______________________ What number should I call? _______________________
3. Get REAL email !
Do you have another email address that you would like me to send important information 

4. Acknowledge such as price quotes & dealer invoice costs?___________________________
& Explore IF YES:  Great! So that you get all the benefits offered by our Internet Sales program, I would like to 
customer prior discuss how it works with you… May we proceed? 
experience
(OK) Have you ever bought a vehicle using the Internet before?
5. Benefit to
customer from If Yes - Great! Tell me, how did it go?_________________________________________________
Internet If No – Not a problem, Let me explain how our Internet process helps you get a better deal . . .
Process There are Four easy steps:
     1. Find the right vehicle for you
6. Verify what      2. Provide you with prices & the information you need to make an informed decision
the
     3. Schedule a convenient time to complete the paperwork
customer
wants      4. You bypass the traditional car sales process and pick up your new OEM

7. Is customer open You indicated that you are interested in a OEM _______________(model from lead).

to alternatives? Of the options you listed, which equipment is a “Must Have”?__________________________

8. Current vehicle If we had a similar vehicle, with similar equipment, that was less expensive… would you want to 

info likes & dislikes know about it or would you rather have us rule that out for you? (Option Packages, Demo, PO)

Are you Adding or Replacing? What are you currently driving? Would you like an estimate?
Year _______ Make _____________ Model _________________________ Miles ___________
9. Get an Equipment ____________________________________________________________________
Appointment
to visit dealer So we can understand what is important to you . . .
Like Best? ____________________________/ Would Improve: ___________________________

Going back to the vehicle you enquired about…

10. Set the
Stage (No Trade) When was the last time you drove a ______? May I make a suggestion?
(If Trade)So we can (give you as much possible for your trade in and) give you an opportunity to
11. Validate test drive the vehicle... when would you be a good time for you to visit us?
Appointment
Today                Tomorrow                                              Give name, direct number
12. If No   Morning         Evening                                                   and directions to dealership
Appointment
           6:15    6:45
Great, we will see you on _____________________ at __________________________.

13. General
Also, do me a favor . . . If anything changes on my end, I will contact you by email & phone to let you 
Lead
Information & know.  if anything changes on your end, that would effect you coming in, will you let me know? 
Appointment
Confirmation Best Email:___________________________________ Best Phone ________________________ 
 Client Name ____________________________________________ DMS #___________________

Phone: (h)_______________________ (w) _______________________ (m)__________________

Email #1________________________________  Email #2________________________________

Lead Assigned To: ________________________ Original Lead Date_________ Time__________

Manager _____________________________ Manager Appt. Confirmation: __________________

Confirmed Date & Time _________________________________ Appt. In LMS? ________________

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