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CUSTOMER SATISFACTION SURVEY

Dear Guest,
Welcome to Malaysia and thank you for choosing our Malaysia Homestay Experience
Programe as your holiday experience. We would appreciate if you could share your views on
your holiday at our homestay.
Name : _______________________________________ Age: __________________
Gender: ____________________ Country of origin: ____________________________
Email : ______________________________ Mobile: ______________________
Homestay Venue: ___________________________ Date: ___________________
Please share your views according to your experience at our homestay.
A. SERVICES
1.
2.
3.
4.
5.

Efficiency of host
Courtesy & helpfulness
Communication
Food & Beverage
Package / Activities

Very Poor
1
1
1
1
1

Poor
2
2
2
2
2

Moderate
3
3
3
3
3

Good
4
4
4
4
4

Excellent
5
5
5
5
5

Very Poor
1
1
1
1

Poor
2
2
2
2

Moderate
3
3
3
3

Good
4
4
4
4

Excellent
5
5
5
5

B. FACILITIES
1.
2.
3.
4.

Accommodation / Room
Accessibility
Cleanliness
Safety and security

C. PROMOTIONS
1. I know about Malaysia Homestay Experience Programed from:
Internet / Website
Mobile : SMS/MMS
Radio / TV
Family / Friends

Social Network: Facebook / Twitter


Brochure / Billboard / Newspaper
Travel Agency
Others, please specify:______________________

D. OVERALL
YES NO
1. Would you come again to our homestay?
2. Would you recommend our homestay to others?
3. Did you encounter any problem during your stay?
If yes, please specify
....
4. Suggestions to improve our homestay experience:

KAJIAN KEPUASAN PELANGGAN


Tetamu yang dihormati,
Selamat datang ke Malaysia, terima kasih kerana telah memilih Program Pengalaman Homestay
Malaysia sebagai destinasi percutian pengalaman anda. Kami amat menghargai sekiranya anda
dapat berkongsi pandangan mengenai percutian anda di Homestay.
Nama : __________________________________________ Umur: ___________________
Jantina: ____________________
Negeri Asal: _______________________________
Email : _________________________________ Telefon (h/p): ______________________
Lokasi Homestay: ___________________________ Tarikh: ___________________
Sila berkongsi pandangan mengenai percutian pengalaman anda di Homestay.
A. PERKHDIMATAN

1
2
3
4
5

Layanan Tuan Rumah


Kesopanan
Komunikasi
Makanan & Minuman
Pakej / Aktiviti

Tidak
Memusakan
1
1
1
1
1

Kurang
Memuaskan
2
2
2
2
2

Tidak
Memusakan
1
1
1
1

Kurang
Memuaskan
2
2
2
2

Memuaskan

Baik

3
3
3
3
3

4
4
4
4
4

Memuaskan

Baik

3
3
3
3

4
4
4
4

Sangat
Baik
5
5
5
5
5

B. KEMUDAHAN

1
2
3
4

Tempat Tinggal / Bilik


Kemudahsampaian
Kebersihan
Keselamatan

Sangat
Baik
5
5
5
5

C. PROMOSI
2. Saya mengetahui mengenai Program Pengalaman Homestay Malaysia melalui:
Internet / Laman Web
Mobil : SMS/MMS
Radio / TV
Keluarga / Sahabat

Rangakaian Sosial: Facebook / Twitter


Broshur / Billboard / Surat Khabar
Agensi Pelancongan
Lain-lain, sila nyatakan:______________________

D. KESELURUHAN
YA TIDAK
5. Adakah anda akan berkunjung lagi ke Homestay?
6. Adakah anda akan memperkenalkan Homestay ini kepada yang lain?
7. Adakah anda berhadapan dengan masalah sepanjang menginap di Homestay?
Jika ya, sila nyatakan
....
8. Cadangan untuk meningkatkan pengalaman Homestay :