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GALILEO FORMATS EMD

Selection Criteria Modifiers for the EMDI entry


Issue Modifiers for the EMDI entry
Print EMD support documents
Examples of multiple issue modifiers with selection criteria modifier sample entries
Displaying the history of an EMD document and reprinting the support documents
Email an Electronic Miscellaneous Document (EMD) customer receipt
Voiding an EMD-A
Exchanging an EMD
References

Selection Criteria Modifiers for the EMDI entry


You may select the specific "additional services" to be issued by adding the following selection criteria
modifiers in the EMDI entry. These are optional and are not required.
Multiple selection criteria modifiers may be used in the EMDI entry by using the "/" separator.

Vendor (carrier) selection = select only the SSRASVC for a specific vendor

Segment selection = select only the SSRASVCs for specific itinerary segments

SSRASVCs for a specific passenger name (or names) from a PNR

Reason For Issuance Code (RFIC) selection = select the SSRASVCs for a specific RFIC

SVC Manual Select = selection of the manual SVC segment from the PNR/BF

SVC Automated Select = selection of the automated SVC segment from the PNR/BF

SSRASVC Number Select = selection of one SSRASVC by SSR number

Selection Criteria Modifier:


Vendor (Carrier) Select SSRASVC only for a
specific carrier
Segment Select
Name Select
Reason For Issuance Code (RFIC)
Manual SVC Select
Automated SVC Select

Code:

Example:

VBA

S
S1-3
P for Gal
P1
N for
N1
Apo
R
RG
SM
SM1
S1 (See below
S
Note*)

Special Service Requirement Additional


Services (SSRASVC)

G2

*Note: Currently no carriers are using the Automated SVC Select option. When the option /S is used, the
system considers it as segment select. Example: if option /S1 is used, the system will issue the EMD for air
segment 1 (it looks for any SSR AVC for segment 1).
Note: The G modifier is necessary when two services are sold on a single segment and only one service is to
be issued. Example: if you have a 2nd and 3rd checked bag on segment one and you have already issued the
EMD for the 2nd checked bag then you need to use the G modifier to issue it for the 3rd checked bag as the
S modifier would try to issue both of them and would result in an error response since one of them had
already been issued (HI status).
Example of passenger selection in the EMDI entry:
- For Galileo: EMDI/P1/IC9991234567890
- For Apollo: EMDI/N1/IC9991234567890
Example of selection in the EMDI entry based on the ASVC number of the SSR:
For Apollo and Galileo: EMDI/IC9991234567890/G1.2
Note: number 1 and 2 stand for the SSR ASVC number. For Galileo this number is the same as the one appearing with format *SI. For Apollo
you need to type *PS and see in there the number of the SSR ASVC.

Issue Modifiers for the EMDI entry


The following is the list of the issue modifiers that you may input with the EMDI entry when issuing the
EMD. These issue modifiers in the EMDI entry allow the input of data for the issuance of the EMD with
additional information.

Commission

Form of payment (override the form of payment stored in the PNR/BF

Endorsement

Related ticket number (or issued in connection with ticket number)

Print Support Documents

Note: The default for the EMDI entry is to not print any support documents. The print support documents
modifier/option must be included in the EMDI entry in order for the applicable support document(s) to print.
Multiple issue modifiers may be used in the EMDI entry by using the "/" separator.
Modifier:
Commission
Form of Payment
Endorsement

Code: Example:
Z
Z7 (percent)
ZA
ZA15 (amount)-Galileo
Z$
Z$15 (amount)-Apollo
F
FCK
ER
ERNON-

REFUNDABLE
Print support documents to itinerary/invoice printer (use
PIwith document code selection)
Print support documents to plain paper printer (use with
PPdocument code selection)
E-Mail customer receipt
PEC
Document Code Selection
R
Related Ticket Number
IC
Even Exchange
EXE

PI-R
PP-C
PE-R
Credit card charge form
Customer receipt
IC9991234567890
EXE9990987654321

Please also see How do I add a Card Validation Code(CVV/CV2) in an EMDI entry?

Print EMD support documents


The print support documents modifier/option must be included in the EMDI entry in order for the applicable
support document(s) to print.
Note: The EMD Customer Receipt can be viewed in ViewTrip.
You can print Electronic Miscellaneous Document (EMD) support documents at the time of the EMD Issue
entry and print, display and e-mail from the EMD History display (EMDH).
To print support documents at the time of the EMD Issue add one of the following print modifiers using a /
separator:

Detail:

Code:

Example:

Print support documents to itinerary/invoice printer


(use with document code selection R = customer
receipt, C = credit card charge form)

PI-

PI-R

Print support documents to plain paper printer (use


with document code selection R = customer receipt, PPC = credit card charge form)

PP-C

PEPE-R
E-Mail customer receipt

PE-nn (nn is replaced


with e-mail
item number)

PE4-R

Example entry to issue the EMD and print the customer receipt to the itinerary/invoice
printer: EMDI/IC9991234567890/PI-R
Details of the printed and e-mailed documents will be added to the EMD History (EMDH) under the
SUPPORT DOCUMENTS heading. EMD Support Documents are available for approximately 13 months.
Points to note:

The e-mail default is to send all of the Additional Services/Fees Receipts in a separate e-mail to the
first e-mail address that is found in the Passenger Name Record (PNR) / Booking File (BF). This will
happen if a number for the selection of an e-mail address is not included in the PE- modifier.

The input of a number in the PEnnn- modifier will send the Additional Services/Fees Receipts to the
e-mail address in the PNR/BF that belongs to the number input in the PEnnn- modifier.

If there are multiple passenger names for the EMDI transaction, then each of the Additional
Services/Fees Receipts for each of the passenger names will be sent in a separate e-mail to the same email address that was input in the PEnnn- modifier.

Take the following steps to display, e-mail or print support documents from the EMD History display after
the EMDI entry has been made.
1. Enter EMDL
2. Enter EMDH1 (to view item 1)
3. Page down
**REQUEST SUPPORT DOCUMENTS**
until you see the >EMDH0081812093502/RD*
following tab
prompt:
*REQUEST SUPPORT DOCUMENTS**
0081812093502
DELIVERY METHOD
4. Tab to the
( )
prompt and enter. >EMD CHARGE FORM
>EMD AUDIT/AGENT
( )
>EMD CUSTOMER RECEIPT ( )
5. Tab to the prompt for the document you want to print or display and add one of the following inputs:
Format

Description
Print the EMD support document to the
PP
plain paper printer
Print the EMD support document to the
PI
itinerary invoice printer
Email the Additional Services/Fees
Receipt support document to the same
PE
e-mail address that the original support
document was sent to (only for the
PEn (n is
replaced with EMD CUSTOMER RECEIPT). Note:

e-mail
You cannot change the e-mail address
item number) or add a new one.
Display the EMD support document to
the screen

DI

Examples of multiple issue modifiers with selection criteria modifiers:


Example 1: Issue EMD for passenger 1, only SSRASVCs for segment 1, commission 7% and email
customer receipt.
In Galileo/Apollo enter: EMDI/P1/IC9991234567890/S1/Z7/PE-R
Example 2. When a credit card is used as form of payment, you can either enter it in the PNR (5$ field) or
add the form of payment modifier in the EMD issuing entry:
In Galileo: EMDI/SM2/IC1059010072670/FVIXXXXXXXXXXXX1111*D1218
In Apollo: EMDI/SM2/IC1059010072670/FVIXXXXXXXXXXXX1111+D1218
Example 3. You can also add a manual approval code if needed:
Galileo: EMDI/SM2/IC1059010072670/FVIXXXXXXXXXXXX1111*D1218*A123456
Apollo: EMDI/SM2/IC1059010072670/FVIXXXXXXXXXXXX1111+D1218+*123456
Notes:

If no FOP is present in PNR and no FOP modifier is added to the EMD entry, the following response
is received:
>EMDI/SM2/IC1059010072670
FOP REQUIRED FOR EMD

Not all carriers / markets accept the use of CC for EMD issuance.

Displaying the history of an EMD document and reprinting the support documents
You can view the history of an Electronic Miscellaneous Document (EMD) (for supporting airlines) from
the EMD List display (EMDL) or use the following entry:
Enter: EMDH9990987654321
Where:
EMD - Electronic Miscellaneous Document
H - History

EMD History
>EMDH1
EMD
HISTORY
9990987654321 SMITH/JOHN
PTC/ADT
**ISSUE
ENTRY**
AGENT
EMDI/SM2/IC0009900123456/TX5.00GB/TX7.50UO/TX10.00UO
**ISSUE
DATA**
ISSUED 17FEB15 211518 Z
1G/0XX1/94
ISSUING RECORD LOCATOR 1G5CJ022
RFIC FINANCIAL
IMPACT
FOP
CA
AMT
GBP75.00/GB5.00/UO7.50/YO10.00/GBP97.50
COMMISSION
AMT
FCMI 1 - SVC
MANUAL
ENDORSEMENT
TOUR
CODE
CPN
REMARK
RELATED TKT
0009900123456
**SUPPORT
DOCUMENTS**
**REQUEST SUPPORT
DOCUMENTS**
>EMDH0002902110448/RD*

9990987654321 - EMD number


The history will provide a chronological view of the actions taken on an EMD number. Such actions may
include but are not limited to the EMD issuance, void, exchange and refund.

Take the following steps to view the history from the EMD List:
1. Enter EMDL
2. Enter EMDH1 (to view item 1)
You may need to page down to view all the content.
Note: You may also view the history by tabbing to the History prompt on the EMD Summary Display
(EMDD) for supporting airlines. Enter.
If taxes were included at time of EMD issuance, either by manual input or automatically during ancillary
sale, then the tax amount and tax code will be shown on the EMD History.

You can print EMD support documents from the history display and display the agency audit coupon to the
screen.
In order to reprint the EMD support documents you will need to follow the steps described in Ask article
AN8786 - How
**REQUEST SUPPORT DOCUMENTS**
do I display, print
>EMDH0081812093502/RD*
and e-mail
Electronic
Miscellaneous
*REQUEST SUPPORT DOCUMENTS**
Document (EMD)
0081812093502
DELIVERY METHOD
support
>EMD CHARGE FORM
( )
documents?
>EMD AUDIT/AGENT
( )
>EMD CUSTOMER RECEIPT ( )

Email an Electronic Miscellaneous Document (EMD) customer receipt


You can email a version of the Electronic Miscellaneous Document (EMD) customer receipt to an email
address that is stored in the Passenger Name Record (PNR) / Booking File (BF). The email version of the
EMD customer receipt support document will have the title of Additional Services/Fees Receipt.
A separate email of the Additional Services/Fees Receipt will be sent for each passenger name that is in the
PNR/BF or that is selected. Even if all the Additional Services/Fees Receipts are being sent to the same
email address, a separate email will be sent for each passenger name.
The default for the Electronic Miscellaneous Document Issue (EMDI) entry is that no support document(s)
will print unless the entry includes the modifier to indicate what support document(s) to print and where to
print them.
Enter: EMDI/IC9991234567890/PE-R

Entry:

Explanation:

EMD

Electronic Miscellaneous Document

Issue

Separator

IC9991234567890 In Connection with ticket number


/

Separator

PE-R

Email Additional Services/Fees Receipt to the first email address stored in the PNR/BF

You can use a numeric modifier to select an alternative email address stored in the PNR/BF.
Example to email the EMD customer receipt to the fourth email address stored in the PNR/BF.
Enter: EMDI/IC9991234567890/PE4-R
Notes:

The entry to display the email addresses is *EM

The option of PE-R or PEn-R to email the Additional Services/Fees Receipt will not use the 'FROM'
or the 'COM' data stored with the email addresses.

You can email the Additional Services/Fees Receipt after the EMDI entry has been made, from the
EMD history (EMDH).

Voiding an EMD
You can void an Associated EMD (EMD-A) or a Standalone EMD (EMD-S) on the day of issue only.
There are two options to void an EMD, either use the EMDV entry or use the tab option from the EMD
Summary Display.
A. Take the following step to void the EMD using the EMDV entry

Enter: EMDV9990987654321
Where:
EMD - Electronic Miscellaneous Document
V - Void
9990987654321 13 digit EMD
number including EMD 1259999999999 VOIDED - SAC 105001WJDIWT
airline code

Note: You may or may not receive a Settlement Authorisation Code (SAC)
B. Take the following steps to void an EMD from the EMD summary display.
1. Display a list of EMDs issued: enter: EMDL
2. Display a summary display for EMD list number e.g.1: enter: EMDD1

3. Tab to the Void tab prompt and enter the letter V


EMD 1259999999999 VOIDED - SAC 105001WJDIWT
Note: You may or may not receive a Settlement Authorisation Code (SAC)
The status of the EMD coupon will update to VOID in the EMD Summary Display (EMDD) and EMD
Detail Display (EMDD). The EMD History (EMDH) will record details of when the EMD was voided.

Exchanging an EMD
You can issue an Electronic Miscellaneous Document (EMD) even exchange if the carrier supports
exchanges. This will require that the amount of the service is the same for both the original service that was
issued and for the new booked service that is being issued in exchange.
There are a few rules you need to be aware of:
- The EMD even exchange option will only allow the input of one EMD exchange number.
- An EMD even exchange will only be allowed for a Standalone EMD (EMD-S) to a Standalone EMD or an
Associated EMD (EMD-A) to an Associated EMD.
- An EMD even exchange will only be allowed for an original EMD number that has only 1 coupon (1
service) and to be exchanged for a new EMD number that has only 1 coupon (1 service).
- The EMD even exchange process using the EMD Issue entry requires a form of payment either stored in
the Booking File or input in the EMDI entry.
Associated EMD (EMD-A) even exchange
Important note: Exchange the E Ticket first before the EMD exchange process.
In Galileo enter: EMDI/P1/IC9991234567890/EXE9990987654321
In Apollo enter: EMDI/N1/IC9991234567890/EXE9990987654321

Format:

Description:

EMD

Electronic Miscellaneous Document

Issue

Separator

P1
N1

Passenger 1

Separator

IC9991234567890

In Connection with new ticket number

Separator

EX

Exchange

Even

9990987654321

EMD number to be exchanged

Standalone EMD (EMD-S) even exchange


A service selection option is required in the EMD Issue entry to select the new service that is being issued.
In Apollo/Galileo enter: EMDI/EXE9990987654321/SM1

Format:

Description:

EMD

Electronic Miscellaneous Document

Issue

Separator

EX

Exchange

Even

9990987654321

EMD number to be exchanged

Separator

SM1

Service selection:
Manual SVC selection option - SM1

Automated SVC selection option - S1


SSRASVC selection option - G1

The EMD List (EMDL) display will show the original EMD number as exchanged and the new issued EMD
number will be added to the EMD list.
The status of the EMD coupon for the service that is being exchanged will be updated with the status of
EXCH in the EMD Summary (EMDD) display, detail display and the EMD History (EMDH) display (where
supported by airline).

EMD-S Issuance - Step by Step Process


Step 1: Basic PNR built/Ticket Issued
Step 2: Review what airlines offer
ATPCO Codes
Reason for Issuance Codes (RFIC)
Step 3: Service Segment (SVC)
Step 4: Issuance of EMD-S
HI Status
Group Deposit
Issue Modifiers for the EMDI Entry
Viewing EMD-S
Multiple Taxes on EMD-S documents
Voiding
Refunding
Exchanging
References

Standalone EMD (EMD-S)


The EMD-S is issued to fulfil non-flight related services such as lounge access, a reservations change fee
(for a charge on an exchanged ticket) or a group deposit. These non-flight related services will be added
manually to the Passenger Name Record (PNR) / Booking File (BF) as a SVC segment.
EMD-S issuance - Step by step process

To issue, void and refund (where applicable) a Standalone Electronic Miscellaneous Document (EMD-S) is
a very simple process through all GDS's.
You cannot issue an EMD-S until you have the following;

A Basic PNR completed (shown below)

A Request for additional services via SVC segment within itinerary

En E-Ticket issued (if required by airline)

Step 1: Basic PNR built/Ticket Issued

Note: Airport codes must be inserted if Airport and city codes are not the same:

Step 2: Review what airlines offer

Please click here for specific carrier list of EMD services and countries.

ATPCO Codes
Reason for Issuance Codes (RFIC)

The RFICs are compliant with the IATA standard.Following are the list of the Reason-For-Issuance codes
(RFIC) for EMD that are currently used by IATA and the airlines:
RFIC Code
A

Description
Air Transportation

B
C

Surface Transportation/NonAir Services


Baggage

Financial Impact

E
F
G
I

Airport Services
Merchandise
Inflight Services
For Individidual Airline Use

Examples
Charter, Involuntary,
Downgrading,Upgrading
Bus, Car Hire
Angling Equipment,
BikingEquipment
Booking Fee, Refundable
Balances
Check-In, Lounge Access
T-Shirts
Sleeper, Berth, Beverage
(Internal airline use only)

Step 3: Service Segment (SVC)

Before you can proceed with the issuance of an EMD-S (Electronic Miscellaneous Document - Stand
Alone), you must enter manually an SVC segment in the PNR.
EMD-S was initially introduced by airlines such as Finnair (AY) & British Airways (BA), however more
airlines introduced various services in various countries and additional airlines are expected to come on
board in the near future. The actual services that will be charged to an EMD will be dependent on each
airlines own requirements. Please read Step 2: Review - what airlines offer? paragraph of this guide for
further details.

Here is an example of how to enter the SVC segment:


Important note: The RFIC code you must enter for a specific request may vary from an airline to another.
For example, the RFIC code and subcode used here for the change fee may differ depending on the ticketing
carrier. Please check the EMD Fact Sheet for the correct RFIC codes before entering the SVC segment.

** - The local fare/change fee total amount to be charged, please note depending on country decimal or
decimal points may/may not be used.
Note: Once the EMD-S has been issued within the PNR, an agent can remove the SVC segment if
required. The SVC segment will show within the Viewtrip itinerary.

Once you have added the SVC segment into the PNR, the EMD-S is ready for issuance.

Step 4: Issuance of EMD-S

To issue the actual EMD-S you need to use the following command (repeat if required for additional
passengers):

Once the entry has been entered into the system - you can then view the EMD's that have been produced:

Up to 3 taxes for Apollo and 20 taxes for Galileo can be included when EMD-S is issued from an SVC
segment, except when EMD is issued for refundable balance.
Enter: EMDI/SM1/TX1.81YF/TX3.00US/TX5.00CA/IC0001234567890

HI Status

Once an EMD-S has been issued the status will update from EK to HI.
Example: SVC BA HI1 LON 10JAN-D/992/CHANGE FEE/NM1TRAVELER/MARY/1051810100173C1/75.00/EUR
Also for BA/AY change fees (AY also has Name Change Fee & Name Correction fee), is the new feature of
the automatic teletype message. This enhancement means that agents will no longer have to enter the manual
OSI EMD number.
Carriers will automatically be notified when an EMD is issued against a manually sold service.
Agents wishing to still manually enter the OSI are more than welcome too, however it's no longer required
for BA/AY Change fees (AY also has Name Change Fee & Name Correction fee).
Group Deposit

Also available via EMD-S, is airline group deposits.


The only major difference within the SVC entry is the RFIC sub code and description:

It is possible to issue an EMD against a Corporate Group name using the below format:
0SVCSAEK1JNB20JAN-NG/D/997/DEPD/100.00
This will result in the following SVC line in the booking:

Example group PNR


XKLKFT/56 XDBKR E361561 AG 99999922 08OCT
1.G/20HAPPYTOUR
1. SVC SA EK1 JNB 20JAN-D/997/DEPD/NM20HAPPYTOUR//100.00/ZAR
2. SA 234 Y 20JAN JNBLHR AK20 2045 #0625

Note: The NG
modifier can oly
be used in Galileo; it can not be used in Apollo, as it returns an error response: UNA PROC

TU

In Apollo it only
works with N1: >0SVCAMEK1MAD07FEB-N1/D/997/GROUP DEPOSIT/1000
5 SVC AM EK1 MAD 07FEB - D/997/GROUP DEPOSIT/NM55ACME/GROUP//1000.00/CAD
Steps to issue an EMD-S for Group Deposit:
1. Book the group PNR as per normal using standard core entries
2. Once group name is added you can add SVC sector and issue the EMD Group deposit (you need to add at
least one passenger name to the group first)
3. EMD-S issue entry - Group Deposit: EMDI/SM1

EMDI - command must always be EMDI = Electronic Miscellaneous Document Issuance

SM1 - Sector Manual and manual sector Number i.e. 1

Note: Finnair require the group name as the actual name in this case.
4. Add Other Supplementary Information (OSI element) to GROUP PNR with EMD-S number:

Galileo:
SI.AY*EMD PAID 25NOV 10 PAX
SI.AY*EMD 1050987654321
Apollo:
:3OSI AY EMD PAID 25NOV 10 PAX
:3 OSI AY EMD 1050987654321
Note: Each core has slight differences to add OSI fields into the PNR, please refer to Ask Travelport for
further Information on PNR formats.

Issue Modifiers for the EMDI Entry

The following is the list of the issue modifiers that you may input with the EMDI entry when issuing the
EMD-S. These issue modifiers in the EMDI entry allow the input of data for the issuance of the EMD with
additional information, such as a commission or an endorsement.
- Commission
- Form of payment (override the form of payment stored in the PNR/BF)
- Endorsement
- Related ticket number (or issued in connection with ticket number)
Please check Ask answer: AN8709 - How do I issue an Electronic Miscellaneous Document (EMD)? for
more details.

Viewing EMD-S

You can view the EMDs in a list format, from EMDL (List display)
Enter: EMDL
As there are no specific SSR data items to recheck against the PNR, it's recommended that you check the
EMD status within the display field.

Entry example: EMDD1 (Display EMD #1 from list)

Multiple Taxes on EMD documents


For Galileo:

Allow up to a maximum of 20 taxes using current tax modifier (TX) for the EMDI entry EMD-S
only
The system allows up to 20 taxes per EMD-S document. When applicable, the taxes will be output on the
EMD displays, EMD History, EMD supporting documents, EMD MIR and will be reported to BSP.
Example EMDI entry to include 20 taxes:

>EMDI/SM1/TX8.00AA/TX4.50BB/TX2.00CC/TX2.00DD/TX7.50EE/TX4.50FF/TX8.00GG/TX6.50H
H/TX2.00II/TX5.00JJ/
TX1.80KK/TX1.50LL/TX7.00MM/TX2.00NN/TX9.00OO/TX15.00PP/TX9.00QQ/TX2.80RR/TX7.75S
S/TX5.00TT
Or
>EMDI/SM1/TX8.00AA/TX4.50BB/TX2.00CC/TX2.00DD/TX7.50EE/TX4.50FF/TX8.00GG/TX6.50H
H/TX2.00II/TX5.00JJ/
TX1.80KK/TX1.50LL/TX7.00MM/TX2.00NN/TX9.00OO/TX15.00PP/TX9.00QQ/TX2.80RR/TX7.75S
S/TX5.00TT/IC0001234567890

The TX modifier will be repeated for each additional tax - up to 20 maximum followed by tax
amount with decimal placement (if applicable) and two character mandatory tax code.

It is currently mandatory, and the functionality will remain unchanged, for the manual SVC segment
select (SMn) modifier to be input with the tax modifier. If the SMn modifier is not input in
combination with the TX modifier then an error message will be displayed:

For Apollo:
It is now possible to manually input up to three taxes on an EMD-S issued from an SVC segment, except EMD-S issued for
refundable balance. Up to three taxes are supported for EMD-A or EMD-S issued for an ancillary service. Up to three taxes may be
output in an EMD display, EMD History, in the EMD supporting documents and EMD MIR and TAIR. BSP/ARC reporting for an
EMD may include up to three taxes.
Tax modifier (TX) for the EMDI entry - EMD-S only - maximum 3 taxes
You can manually input up to three taxes on an EMD-S issued from an SVC segment, except EMD-S issued for refundable
balance. When applicable, the taxes will be output on the EMD displays, EMD History, EMD supporting documents, EMD MIR and
TAIR and BSP/ARC reporting.

You need to use the tax modifier TX and repeat it for each tax, followed by the tax amount and tax code.
EMDI/SM3/TX1.81YF/TX3.00US/TX5.00CA/IC1259900210111

Example issuing entry


- EMD-S with 3 taxes

EMDI/SM3/TX1.81YF/TX3.00US/TX5.00CA/IC1259900210111
EMD GENERATED TOTAL 59.81
1259991011688 59.81 APOLLO/TEST
TAB AND ENTER TO REDISPLAY PNR >*X70B7U

The selection of
the SVC segment
is mandatory
EMDI/IC0001873904678/TX1.81YF/TX5.00US
(SMn). If not
MUST SELECT MANUAL SVC SEGMENT
selected, the
system will return
the following error. Example with 3 taxes:

The tax amount field allows a maximum of 8 numbers including decimal point, wherever applicable. If you
add an amount or >EMDI/SM1/IC0001873904678/TX1.8AB
an invalid
INCORRECT CURRENCY FORMAT TAX AMOUNT
character in the
tax amount, the following error is received:

You can add the tax as alpha/alpha and/or alpha/numeric. If you use any other combination, an error
message will be >EMDI/SM1/IC0001873904678/TX1.812B
returned
INVALID TAX CODE

Do not use the tax code XT. The tax amount field does not allow input of the tax code "XT". If you enter the
tax code "XT", an >EMDI/SM1/IC0001873904678/TX1.81YF/TX5.00US/TX2.00XT
error message
INVALID TAX CODE
will be returned:

If you input more >EMDI/SM1/IC0001873904678/TX1.81YF/TX5.00US/TX2.00CA/TX10.0


than three taxes, 0GB
you will receive MAXIMUM TX ALLOWED IS 3
the following
error message:

You cannot input a tax twice within the entry. If a tax code is input more than once, an error message will be
returned:
>EMDI/SM1/IC0001873904678/TX1.81YF/TX5.00US/TX1.81YF
DUPLICATE TAX CODE

Support up to three taxes on ancillary services - EMD-A or EMD-S


A maximum of three taxes are supported when EMD-A or EMD-S are issued for an ancillary service sold
using the Travelport Merchandising Solution. Taxes, if any, and only when filed by the carrier, will be
calculated during the sale of the ancillary service and will automatically be included on the EMD at the time
it is issued. No inputs are required from your side for the tax to be included on the EMD.
When applicable, the taxes will be output on the EMD displays, EMD History, EMD supporting documents,
EMD MIR and TAIR and BSP/ARC reporting.

Voiding

Just like an electronic ticket, you have the choice of voiding an EMD. Please note, just like E tickets, EMDs
can only be voided on the day of issuance.

The EMD-S summary (i.e. EMDD1) is a display of the issued EMD document including:

The EMD number

Passenger's name

Services purchased

The status of each coupon.

This display will provide tab options to be able to select other processes such as:

EMD Detailed,

EMD void

EMD refund (where applicable).

Note: For British Airways (BA) please note the 'EMD Refund' wording will not appear as shown previously
in the document.
Alternately you can void the document without going to the summary display by using the EMDV
command. Using the EMDV entry to void the EMD number requires the input of the 13 digit EMD number.
Example of EMDV entry to void the EMD number: EMDV1051810100221
System response
to EMD-S Void EMD 1051810100221 VOIDED - SAC 105001WJDIWT
entry
Once voided, you can go into the particular history of the EMD itself. This shows the history of everything
that has been processed on the EMD with items such as date/time of when it was issued & voided etc. (as
shown below)
Entry: EMDH1 (Electronic Miscellaneous Data History - line no 1)

Refunding

Not every airline will permit EMD refunding; each individual airline will stipulate this. BA refunds are not
permitted on change fee's. It's likely BA will expand their EMD services and may introduce refunds in the
future. You can issue a full refund for an Electronic Miscellaneous Document (EMD) number from the EMD
Summary Display and EMD Detail Display if the carrier supports refunds.
Note: You may not receive a Settlement Authorisation Code (SAC)
You can also display the EMD Summary Display using the EMD number:
Enter: EMDD9990987654321

To access the EMD Detail Display, tab to the prompt on the EMD Summary Display.
Points to note:
1. All open coupons of the EMD number will be refunded.
2. Some of the services for which EMDs are issued are deemed non-refundable by the airline. In these
cases, when you try and refund them you will receive the following response: ERB-EMD COUPON IS
NOT REFUNDABLE
3. The status of the EMD coupon will update to show RFND on the EMD Summary Display (EMDD),
EMD Detail Display (EMDD) and EMD History Display (EMDH).
4. The EMD List (EMDL) will update to show RF (full refund) and include the SAC number if present.
For the carriers supporting refunds an EMD REFUND tab prompt will display on the EMD Summary
Display and the EMD Detailed Display, however, this does not necessarily mean that the EMD can be
refunded. Carrier rules apply.
Take the following steps to refund an EMD in full:
1. Display the EMD List. Enter: EMDL
2. Display the EMD Summary Display selecting the line item number
3. Tab to the EMD REFUND tab option line and input F for a full refund and enter.

Enter: EMDD1
EMD 0088121903521 REFUNDED - SAC 008100RB41006
For example:
AY - refunds are permitted on group deposits - although they are likely to expand their EMD services, which
may offer refunds.
BA - not permitted on change fees.
Each EMD-S coupon contains the following information:

Reason For Issuance Code - RFIC (belongs to the same RFIC as all the coupons of the EMD)

Reason For Issuance Sub-code - RFISC (can be different to other EMD coupons)

Coupon Status :
O = Open for use
F = Flown/Used
R = Refunded
V = Void
A = Airport control
E = Exchanged/Reissued
C = Checked-in
S = Suspended

The EMD-S coupon status indicates the current usage of the service or fee. When an EMD is associated to
an e-ticket, the coupon status change of the e-ticket and the EMD coupons is synchronized.

Exchanging

Galileo: Please see Ask answer AN8716 - How do I exchange an Electronic Miscellaneous Document
(EMD) in Galileo?
Apollo: Please see Ask answer AN8726 - How do I exchange an Electronic Miscellaneous Document
(EMD) in Apollo?

References

PA 1183 - (Version 03) Electronic Miscellaneous Document for Apollo, Galileo and Worldspan
AN8709 - How do I issue an Electronic Miscellaneous Document (EMD)? (for Galileo)
AN8719 - How do I void an Electronic Miscellaneous Document (EMD)?
AN8711 - How do I view the agency allocation of Electronic Miscellaneous Document (EMD) numbers?
AN13999 - Where can I find information on how to work with Electronic Miscellaneous Documents
(EMD)?
AN13978 - Where can I find the Associated Electronic Miscellaneous Document (EMD-A) Galileo User
Guide?
AN14000 - Where do I find more information about the EMD in Travelport Galileo?