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Timeea: Hello we are.....

and we will present to you The nonverbal comunication at

the first we want to present to you a short video about body language in
business.Than my colleg will tell you some information about communication and
what means nonverbal communiction
Salomeea: Communication in general is process of sending and receiving messages that

enables humans to share knowledge, attitudes, and skills. Although we usually identify
communication with speech, communication is composed of two dimensions - verbal and
Nonverbal Communication has been defined as communication without words. It
includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well
as less obvious messages such as dress, posture and spatial distance between two or more people.
Research suggests that only 5 percent effect is produced by the spoken word, 45 percent by the
tone, inflexion, and other elements of voice, and 50 percent by body language, movements, eye
contact, mimics, gestures, clothing.
Timeea: Have you ever been in the situation when you really didn't believe what someone was

saying? Did you have a sense that something didn't ring true or a gut feeling that all was not
right? Perhaps they were saying "Yes" yet their heads were shaking "No"?
The difference between the words people speak and our understanding of what they are
saying comes from non-verbal communication, otherwise known as "body language." By
developing your awareness of the signs and signals of body language, you can more easily
understand other people, and more effectively communicate with them. There are sometimes
subtle and sometimes not so subtle movements, gestures, facial expressions and even shifts in
our whole bodies that indicate something is going on. The way we talk, walk, sit and stand all
say something about us, and whatever is happening on the inside can be reflected on the outside.
By becoming more aware of this body language and understanding what it might mean, you can
learn to read people more easily. This puts you in a better position to communicate effectively
with them. What's more, by increasing your understanding of others, you can also become more
aware of the messages that you convey to them. There are times when we send mixed messages
we say one thing yet our body language reveals something different. This non-verbal language
will affect how we act and react to others, and how they react to us.

Nonverbal comunication is very important in our real life and is very important in
the business too. My collegue will present to you how important is the body
language in an inerview.

SALOMEEA: Body language at an interview

It's no secret that your body language speaks volumes, and never more so than in a job
interview. Using effective non-verbal communication techniques, which include tone of voice as
well as physical movement, are just as important as the actual words you use. All body language
should point to you being confident about yourself and your qualification for this role, as well as
showing the interviewer that you are an open and friendly person who is perfect for the job.
Good body language: It's all about the confidence

Bookend your interview with a firm handshake.

Maintain a good posture and friendly expression - this indicates that you have a positive

Relax into your chair, but without slouching.
Keep good eye contact - if you have more than one person interviewing you, look at the
person asking the question when you reply but glance at the other interviewers from time

to time.
Rest your hands, loosely clasped, in your lap or on the table and keep them away from

your face.
Cross your legs at the ankles or place both feet flat on the floor.
Smile and nod where appropriate.
Speak in a clear and controlled voice.

Bad body language: What not to do

Don't wave your hands and arms around - this can be perceived as nervousness and

shows a lack of professionalism.

Don't fold your arms - it suggests a defensive attitude.
Don't move your legs too much - this is distracting and indicates nervousness.
Don't rest one leg or ankle on top of your other knee - it looks too casual.

Don't cross your legs high up - this conveys a defensive attitude in the one-on-one

context of a job interview.

Don't speak in monotone.
Don't vary tone and pitch too much - you could come across as overly excited or

Don't sound too apologetic or defensive.
Don't erupt into laughter on your own - you'll look deranged.
TIMEEA: Another interesting think and I can say a good tips for in interview is the

mirror concept that means to find the right tone for the interview by paying attention to and
adopting the posture of your interviewer. This is called mirroring. If they have adopted a more
formal posture do the same until you see that the interviewer has relaxed and become less
formal. If you breathe at the same pace as the interviewer you will find yourself communicating
at a similar pace but be natural, don't try to be someone you are not and use natural body
The questions:
What do you do when you are asked a really good question? Do you ponder for a few
moments before answering?
You might simply blurt something out without taking time to think about the
answer, or you could take a moment to reflect before answering. By taking some time to reflect
on your response, you are indicating to the questioner that they've asked you a good question and
it is important enough for you to take some time to consider your answer.
Some typical signs and signals that a person is reflecting on their answer include:
Eyes look away and return to engage contact only when answering.
Finger stroking on chin.
Hand to cheek.
Head tilted with eyes looking up.
So, whether you are on the receiving end of someone pondering, or you are doing the
pondering, there are certain gestures that give it away.
SALOMEEA: In the groups working the nonverbal communication is really important.
Have you ever delivered a presentation, and had a sense that people weren't really buying
into what you had to say? What about working with a group to facilitate a consensus on

responsibilities and deadlines? Was everyone on board with the ideas, or did some appear
Ideally, when you stand up to deliver a presentation or work with group, you want 100
percent engagement with all concerned. This often doesn't happen on its own, though. But you
can actively engage the audience when you need to if you're alert to some of the typical signs and
signals of people not being engaged. Some of these signs and signals include:

Heads are down.

Eyes are glazed, or gazing at something else.
Hands may be picking at clothes, or fiddling with pens.
People may be writing or doodling.
They may be sitting slumped in their chairs.

When you pick up that someone appears not to be engaged in what is going on, you can
do something to re-engage him or her and bring their focus back to what you are saying, such as
asking them a direct question. And while this is going on, make sure that your own body
language is saying what you want it to.
Timeea: In conclusion body language impacts a great deal of how we communicate,
and can reflect quite accurately what's going on inside us. It includes body movements and
gestures (legs, arms, hands, head and torso), posture, muscle tension, eye contact, skin coloring
(flushed red), even people's breathing rate and perspiration. Additionally, the tone of voice, the
rate of speech and the pitch of the voice all add to the words that are being used. It is important
to recognize that body language may vary between individuals, and between different cultures
and nationalities. It is therefore essential to verify and confirm the signals that you are reading,
by questioning the individual and getting to know the person.