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Canon iR Advance 500 Trouble Error Codes List


Code

Description

Remedy

Fixing Assembly low temperature error


The detected temperature of the Fixing
E000Main Thermistor (THM1) failed to reach
0001
the specified temperature at the fixing
start control.

1. Perform the following to clear the


error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).

Fixing Assembly high temperature error


E001- The Fixing Main Thermistor (THM1)
0000 detected 250 degrees C or higher for
200msec or longer on end.

1. Perform the following to clear the


error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).

Fixing Assembly high temperature error


(hardware detection)
E001- The hardware circuit detected
0001 overheating of the Fixing Main Thermistor
(THM1) or Fixing Sub Thermistor (THM2)
for 30msec or longer on end.

1. Perform the following to clear the


error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the

Drawer, connector disconnection,


open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).

Fixing Assembly high temperature error


E001- The Fixing Sub Thermistor (THM2)
0002 detected 295 degrees C or higher for
200msec or longer on end.

1. Perform the following to clear the


error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).

1. Perform the following to clear the


error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
Fixing Assembly temperature rise error
then, turn the power switch to OFF
1. The Fixing Main Thermistor (THM1)
and then ON.
detected the temperature of lower than
2. Check the connection of the Fixing
115 degrees C for 400msec or longer on Assembly. (Connection error of the
end 6.0 seconds later after detecting 100 Drawer, connector disconnection,
E002degrees C.
open circuit)
0000
2. The Fixing Main Thermistor (THM1)
3. Check the connection between the
detected the temperature of lower than
AC Driver PCB (PCB4) and Fixing
150 degrees C for 400msec or longer on Assembly.
end 6.0 seconds later after detecting 140 4. Replace the Fixing Assembly.
degrees C.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
E003- Fixing Assembly temperature decrease

1. Perform the following to clear the

0000

error (during printing)


1. The Fixing Main Thermistor (THM1)
detected the temperature of lower than
80 degrees C for 200msec or longer on
end.
2. The Fixing Sub Thermistor (THM2)
detected the temperature of lower than
60 degrees C for 200msec or longer on
end.

error: COPIER > FUNCTION >


CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).

Thermistor disconnection detection error


E004- The disconnection of the thermistor
0000 connector was detected for 30msec on
end.

1. Check the connection of the Fixing


Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
2. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
3. Replace the Fixing Assembly.
4. Replace the AC Driver PCB
(PCB4).
5. Replace the DC Controller PCB
(PCB1).

Main Motor (M2) rotation error


The lock signal was not detected for 2.0
E010seconds while detecting the signal every
0001
100msec since starting the drive of the
motor.

1. Check the connector connection


between the Main Motor (M2) and the
DC Controller PCB (PCB1).
2. Replace the Main Motor (M2).
3. Replace the DC Controller PCB
(PCB1).

Main Motor (M2) rotation error


The lock signal was not detected 5 times
E010in a row for 500msec while detecting the
0002
signal every 100msec during driving
(after the lock signal detection).

1. Check the connector connection


between the Main Motor (M2) and the
DC Controller PCB (PCB1).
2. Replace the Main Motor (M2).
3. Replace the DC Controller PCB
(PCB1).

Waste Toner Motor (M3) rotation error


E013- The same level of the lock signal was
0000 detected 375 times in a row while
detecting the signal every 2msec.

1. Check the connector connection


between the Waste Toner Motor (M3)
and the DC Controller PCB (PCB1).
2. Replace the Waste Toner Motor

* If paper is being fed, the error occurs


after the paper has been delivered.

(M3).
3. Replace the DC Controller PCB
(PCB1).

Fixing Motor (M1) rotation error


The lock signal was not detected for 2.0
E014seconds while detecting the signal every
0001
100msec since starting the drive of the
motor.

1. Check the connector connection


between the Fixing Motor (M1) and
the DC Controller PCB (PCB1).
2. Replace the Fixing Motor (M1).
3. Replace the DC Controller PCB
(PCB1).

Fixing Motor (M1) rotation error


The lock signal was not detected 5 times
E014in a row for 500msec while detecting the
0002
signal every 100msec during driving
(after the lock signal detection).

1. Check the connector connection


between the Fixing Motor (M1) and
the DC Controller PCB (PCB1).
2. Replace the Fixing Motor (M1).
3. Replace the DC Controller PCB
(PCB1).

Fixing Motor (M1) pressure release error


The pressure release of the Fixing
E014Assembly was not detected for 3.0
0003
seconds during the pressure release
drive.

1. Check the connector connection


between the Fixing Pressure Release
Sensor (PS18) or the Fixing Motor
(M1) and the DC Controller PCB
(PCB1).
2. Replace the Fixing Pressure
Release Sensor (PS18).
3. Replace the Fixing Motor (M1).
4. Replace the DC Controller PCB
(PCB1).

Fixing Motor (M1) pressurization error


E014- The pressurization of the Fixing
0004 Assembly was not detected for 3.0
seconds during the pressurization drive.

1. Check the connector connection


between the Fixing Pressure Release
Sensor (PS18) or the Fixing Motor
(M1) and the DC Controller PCB
(PCB1).
2. Replace the Fixing Pressure
Release Sensor (PS18).
3. Replace the Fixing Motor (M1).
4. Replace the DC Controller PCB
(PCB1).

Detection of the toner clog between the


Hopper Unit and the Developing
Assembly
When the Developing Assembly Toner
E020Sensor (TS2) detected toner-absent
0000
and the Hopper Toner Sensor (TS1)
detected toner-present, the Developing
Assembly Toner Sensor (TS2) did not
detect toner-present though the Hopper

1. Check the rotation of the Hopper


Motor Gear. (If it is rotating, the
sensor may not be detecting
correctly. In that case, perform the
following to supply toner to the
Developing Assembly: COPIER >
FUNCTION > INSTALL > TONER-S
in the Service Mode.)
2. Replace the Developing Assembly.

Motor (M6) rotated by 194 times at


3. Replace the Hopper Unit.
intervals of 1.0 second with having turned 4. Replace the DC Controller PCB
on the Developing Cylinder Clutch (CL2). (PCB1).
* If paper is being fed, the error occurs
after the paper has been delivered.

Code

Description

Remedy

Disconnection of the Developing Assembly


Toner Sensor (TS2)
1. At normal speed: The Developing
Assembly Toner Sensor (TS2) signal was
detected 7500 times in a row at intervals of
E024100msec.
0001
2. At low speed: The Developing Assembly
Toner Sensor (TS2) signal was detected 4500
times in a row at intervals of 100msec.
* If paper is being fed, the error occurs after
the paper has been delivered.

1. Check the connector


connection between the
Developing Assembly and the
DC Controller PCB (PCB1).
2. Replace the Developing
Assembly.
3. Replace the DC Controller
PCB (PCB1).

Connector disconnection of the Hopper Toner


Sensor (TS1)
The connection signal of the Hopper Toner
E025Sensor (TS1) was not detected 10 times in a
0000
row for 100msec.
* If paper is being fed, the error occurs after
the paper has been delivered.

1. Check the connector


connection between the
Hopper Unit and the DC
Controller PCB (PCB1).
2. Replace the Hopper Unit.
3. Replace the DC Controller
PCB (PCB1).

Bottle Motor (M5) rotation error


The same level of the Bottle Motor (M5) lock
E025- signal was detected 230 times in a row while
0001 detecting the signal every 2.0msec.
* If paper is being fed, the error occurs after
the paper has been delivered.

1. Check the connector


connection between the Bottle
Motor (M5) and the DC
Controller PCB (PCB1).
2. Replace the Bottle Motor
(M5).
3. Replace the DC Controller
PCB (PCB1).

Laser Scanner Motor rotation error


After startup of the Laser Scanner Motor, the
speed lock signal of the Laser Scanner Motor
E110was not detected although a specified period
0001
of time had passed.
*When the same status was detected again
after executing an error retry.

1. Check the connector


connection between the Laser
Scanner Unit and the DC
Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the DC Controller
PCB (PCB1).

Laser Scanner Motor rotation error


After the speed lock of the Laser Scanner
Motor settled, the speed lock signal was not
E110detected 10 times in a row at intervals of
0002
100msec.
*When the same status was detected again
after executing an error retry.

1. Check the connector


connection between the Laser
Scanner Unit and the DC
Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the DC Controller
PCB (PCB1

Laser Scanner Motor rotation error


The speed lock signal of the Laser Scanner
Motor was not detected although 6.5 seconds
E110- (when switching from low speed to normal
0003 speed) or 8.0 seconds (when switching from
normal speed to low speed) had passed.
*When the same status was detected again
after executing an error retry.

1. Check the connector


connection between the Laser
Scanner Unit and the DC
Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the DC Controller
PCB (PCB1).

EEPROM access error


During communication with EEPROM, the
E196- communication failed to retry 20 times after
0000 the communication error had occurred.
* If paper is being fed, the error occurs after
the paper has been delivered.

1. Replace the DC Controller


PCB (PCB1).

Laser Driver PCB communication error


Error in communication with the Laser Driver
E197PCB (communication data failure)
0000
*When the same status was detected again
after executing an error retry.

1. Check the connector


connection between the Laser
Scanner Unit and the Main
Controller PCB (PCB2) or the
DC Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the Main
Controller PCB (PCB2).
4. Replace the DC Controller
PCB (PCB1).

Connector disconnection of the Laser


E197- Scanner Unit
0003 The disconnection of the Laser Scanner Unit
was detected.

1. Check the connector


connection between the Laser
Scanner Unit and the Main
Controller PCB (PCB2) or the
DC Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the Main
Controller PCB (PCB2).
4. Replace the DC Controller
PCB (PCB1).

1. Check the connection of


the Flexible Cable between
the Reader Controller PCB
CIS Unit home position detection error
(PCB3) and the Main
E202The CIS HP Sensor (PS24) did not detect the
Controller PCB (PCB2).
0001
CIS Unit
2. Replace the Flexible Cable.
3. Replace the CIS HP
Sensor (PS24).

4. Replace the Reader Motor


(M10).
5. Replace the Reader
Controller PCB (PCB3).
6. Replace the Main
Controller PCB (PCB2).

CIS Unit home position detection error


E202The CIS Unit did not come off the CIS HP
0002
Sensor (PS24).

1. Check the connection of


the Flexible Cable between
the Reader Controller PCB
(PCB3) and the Main
Controller PCB (PCB2).
2. Replace the Flexible Cable.
3. Replace the CIS HP
Sensor (PS24).
4. Replace the Reader Motor
(M10).
5. Replace the Reader
Controller PCB (PCB3).
6. Replace the Main
Controller PCB (PCB2).

Controller communication error


E240A serial communication error was detected
0000
during normal operation.

1. Check the connector


connection between the DC
Controller PCB (PCB1) and
the Main Controller PCB
(PCB2).
2. Replace the DC Controller
PCB (PCB1).

Controller communication error


E240A serial communication error was detected
0001
during printing.

1. Check the connector


connection between the DC
Controller PCB (PCB1) and
the Main Controller PCB
(PCB2).
2. Replace the DC Controller
PCB (PCB1).

E246

System error

Contact the service company


office

E247

System error

Contact the service company


office

Code
E2480000

Description
Reader backup data read error
The verification of the reader backup

Remedy
1. Check the connector connection
between the Reader Controller PCB

data failed to match.

(PCB3) and the Main Controller PCB


(PCB2).
2. Replace the Reader Controller PCB
(PCB3).
3. Replace the Main Controller PCB
(PCB2).

Zero cross signal error


The zero cross signal was not
detected for 500msec or longer while
the relay turned to on.
*When the same status was detected
again after executing an error retry.

1. Check the connector connection. (All


connectors on the DC Controller PCB)
2. Replace the DC Controller PCB
(PCB1).
3. Replace the AC Driver PCB (PCB4).

Image process device error


JBIG encode error

1. Turn OFF and then ON the main


power.
2. Check connection of Main Controller
PCB.
3. Replace Main Controller PCB
(PCB2).

Image process device error


JBIG decode error

1. Delete the current job.


2. Turn OFF and then ON the main
power.
3. Check connection of Main Controller
PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.

Image process device error


Error at software decoding

1. Delete the current job.


2. Turn OFF and then ON the main
power.
3. Check connection of Main Controller
PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.

E315000f

Image process device error


Error at MemoryCopy

1. Turn OFF and then ON the main


power.
2. Check connection of Main Controller
PCB.
3. Replace Main Controller PCB
(PCB2).

E3150027

Image process device error


ROTU timeout error

1. Turn OFF and then ON the main


power.
2. Check connection of Main Controller

E2610000

E3150007

E315000d

E315000e

10

PCB.
3. Replace Main Controller PCB
(PCB2).

Image process device error


MemFill timeout error

1. Turn OFF and then ON the main


power.
2. Check connection of Main Controller
PCB.
3. Replace Main Controller PCB
(PCB2).

E3150100

Image process device error


PRIO overrun

1. Turn OFF and then ON the main


power.
2. Check connection of Main Controller
PCB.
3. Replace Main Controller PCB
(PCB2).

E3150500

1. Turn OFF and then ON the main


power.
Device timeout
2. Check the connection of the Main
An image synchronous signal from the Controller PCB (including the flat
Main Controller PCB to the Reader is cable).
not received within 30 seconds.
3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).

E3150501

Device abnormal completion


An abnormal signal from the Main
Controller PCB to the Reader is
detected.

1. Turn OFF and then ON the main


power.
2. Check the connection of the Main
Controller PCB (including the flat
cable).
3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).

E3150510

1. Turn OFF and then ON the main


power.
Device timeout
2. Check the connection of the Main
An image synchronous signal from the Controller PCB (including the flat
Main Controller PCB to the Reader is cable).
not received within 30 seconds.
3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).

E3150511

Device abnormal completion


An abnormal signal from the Main
Controller PCB to the Reader is
detected.

E3150035

1. Turn OFF and then ON the main


power.
2. Check the connection of the Main
Controller PCB (including the flat

11

cable).
3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).

E3150520

1. Turn OFF and then ON the main


power.
Device timeout
2. Check the connection of the Main
An image synchronous signal from the Controller PCB (including the flat
Main Controller PCB to the Reader is cable).
not received within 30 seconds.
3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).

E3150521

1. Turn OFF and then ON the main


power.
2. Check the connection of the Main
Controller PCB (including the flat
cable).
3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).

Device abnormal completion


An abnormal signal from the Main
Controller PCB to the Reader is
detected.

12

Code

Description

Remedy

1. Turn OFF and then


ON the main power.
2. Check the connection
Device timeout
of the Main Controller
PCB (including the flat
E315- An image synchronous signal from the Main
0530 Controller PCB to the Reader is not received within cable).
30 seconds.
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).

Device abnormal completion


E315An abnormal signal from the Main Controller PCB
0531
to the Reader is detected.

1. Turn OFF and then


ON the main power.
2. Check the connection
of the Main Controller
PCB (including the flat
cable).
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).

1. Turn OFF and then


ON the main power.
2. Check the connection
Device timeout
of the Main Controller
PCB (including the flat
E315- An image synchronous signal from the Main
0540 Controller PCB to the Reader is not received within cable).
30 seconds.
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).

Device abnormal completion


E315An abnormal signal from the Main Controller PCB
0541
to the Reader is detected.

1. Turn OFF and then


ON the main power.
2. Check the connection
of the Main Controller
PCB (including the flat
cable).
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).

E315- Device timeout


0550 An image synchronous signal from the Main

1. Turn OFF and then


ON the main power.

13

Controller PCB to the Reader is not received within 2. Check the connection
30 seconds.
of the Main Controller
PCB (including the flat
cable).
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).

Device abnormal completion


E315An abnormal signal from the Main Controller PCB
0551
to the Reader is detected.

E350

System error

E351Main Controller PCB communication error


0000

1. Turn OFF and then


ON the main power.
2. Check the connection
of the Main Controller
PCB (including the flat
cable).
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).
Contact the service
company office
1. Turn OFF and then
ON the main power
2. Disconnect and then
connect the connector
of the Main Controller
PCB.
3. Replace the Main
Controller PCB (PCB2).

E354

System error

Contact the service


company office

E355

System error

Contact the service


company office

Communication error
E500- As for the communication with the Finisher and the
0000 Host Machine, the retry of the communication was
over the specified number of times.

1. Check the installation


of the Host Machine and
the Finisher.
2. Check the connector
connection between the
DC Controller PCB
(PCB1) and the Finisher
Controller PCB (PCB1).
3. Replace the Finisher
Controller PCB (PCB1).
4. Replace the DC

14

Controller PCB (PCB1).


1. Check the connector
connection of the Front
Alignment Plate HP
Sensor (S4) or the Front
Front Alignment Motor (M4) error
Alignment Motor (M4).
At initialization of the Front Alignment Plate, the
2. Replace the Front
E530Front Alignment Plate failed to move from the Front
Alignment Plate HP
0001
Alignment Plate HP Sensor (S4) although the Front
Sensor (S4).
Alignment Motor (M4) was driven for 10mm.
3. Replace the Front
Alignment Motor (M4).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Front
Alignment Plate HP
Front Alignment Motor (M4) error
Sensor (S4) or the Front
At initialization of the Front Alignment Plate, the
Alignment Motor (M4).
2. Replace the Front
E530- Front Alignment Plate failed to be detected by the
0002 Front Alignment Plate HP Sensor (S4) although the Alignment Plate HP
Front Alignment Motor (M4) was driven for
Sensor (S4).
780msec.
3. Replace the Front
Alignment Motor (M4).
4. Replace the Finisher
Controller PCB (PCB1).
Staple Motor (M9) error
E531- The Stapler failed to move from the Staple HP
8001 Sensor (S11) within the staple execution time
(450msec).

1. Check the connector


connection of the Staple
Unit.
2. Replace the Staple
Unit.
3. Replace the Finisher
Controller PCB (PCB1).

Staple Motor (M9) error


After execution of staple operation, the Staple Unit
could not be detected by the Staple HP Sensor
E531- (S11) within 460msec although the motor was
8002 operated in the positive direction. And then, the
Staple Unit could not be detected by the Staple HP
Sensor (S11) within 460msec although the motor
was rotated in the negative direction.

1. Check the connector


connection of the Staple
Unit.
2. Replace the Staple
Unit.
3. Replace the Finisher
Controller PCB (PCB1).

Code

Description

E537- Rear Alignment Motor (M5) error

Remedy
1. Check the connector

15

0001

At initialization of the Rear Alignment Plate,


the Rear Alignment Plate failed to move from
the Rear Alignment Plate HP Sensor (S5)
although the Rear Alignment Motor (M5) was
driven for 10mm.

connection of the Rear


Alignment Plate HP Sensor
(S5) or the Rear Alignment
Motor (M5).
2. Replace the Rear Alignment
Plate HP Sensor (S5).
3. Replace the Rear Alignment
Motor (M5).
4. Replace the Finisher
Controller PCB (PCB1).

Rear Alignment Motor (M5) error


At initialization of the Rear Alignment Plate,
E537- the Rear Alignment Plate failed to be
0002 detected by the Rear Alignment Plate HP
Sensor (S5) although the Rear Alignment
Motor (M5) was driven for 760msec.

1. Check the connector


connection of the Rear
Alignment Plate HP Sensor
(S5) or the Rear Alignment
Motor (M5).
2. Replace the Rear Alignment
Plate HP Sensor (S5).
3. Replace the Rear Alignment
Motor (M5).
4. Replace the Finisher
Controller PCB (PCB1).

Stack Tray Shift Motor (M8) error


E540- The Stack Tray shifting operation could not
0001 be completed although the Stack Tray Shift
Motor (M8) was driven for 4.0 seconds.

1. Check the connector


connection of the Stack Tray
Paper Height Sensor (S9) or
the Stack Tray Shift Motor
(M8).
2. Replace the Stack Tray
Paper Height Sensor (S9).
3. Replace the Stack Tray
Shift Motor (M8).
4. Replace the Finisher
Controller PCB (PCB1).

1. Check the connector


connection of the Gripper HP
Sensor (S7), Gripper Encoder
Sensor (S8) or the Gripper
Gripper Motor (M7) error
Motor (M7).
When the Gripper Motor (M7) was driven, the
2. Replace the Gripper HP
E575- Gripper failed to move from the Gripper HP
Sensor (S7).
0001 Sensor (S7) although the Gripper Encoder
3. Replace the Gripper
Sensor (S8) detected the rotation of 100
Encoder Sensor (S8).
clocks.
4. Replace the Gripper Motor
(M7).
5. Replace the Finisher
Controller PCB (PCB1).

16

1. Check the connector


connection of the Gripper HP
Gripper Motor (M7) error
Sensor (S7) or the Gripper
The Gripper failed to be detected by the
Motor (M7).
E575- Gripper HP Sensor (S7) although the Gripper 2. Replace the Gripper HP
Sensor (S7).
0002 Motor (M7) was driven for specified times
(1.7 seconds at initialization or 1.4 seconds 3. Replace the Gripper Motor
at normal operation).
(M7).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Gripper
Encoder Sensor (S8) or the
Gripper Motor (M7) clock error
Gripper Motor (M7).
E575- When the Gripper Motor (M7) was driven, the 2. Replace the Gripper
Encoder Sensor (S8).
0004 Gripper Encoder Sensor (S8) detected the
rotation of 400 clocks or more.
3. Replace the Gripper Motor
(M7).
4. Replace the Finisher
Controller PCB (PCB1).

Paddle Motor (M3) error


E577- The Paddle failed to move from the Paddle
0001 HP Sensor (S3) although the Paddle Motor
(M3) was driven for 175 steps.

1. Check the connector


connection of the Paddle HP
Sensor (S3) or the Paddle
Motor (M3).
2. Replace the Paddle HP
Sensor (S3).
3. Replace the Paddle Motor
(M3).
4. Replace the Finisher
Controller PCB (PCB1).

Paddle Motor (M3) error


E577- The Paddle failed to be detected by the
0002 Paddle HP Sensor (S3) although the Paddle
Motor (M3) was driven for 2.0 seconds.

1. Check the connector


connection of the Paddle HP
Sensor (S3) or the Paddle
Motor (M3).
2. Replace the Paddle HP
Sensor (S3).
3. Replace the Paddle Motor
(M3).
4. Replace the Finisher
Controller PCB (PCB1).

Tray Auxiliary Guide Motor (M6) error


E583- The Tray Auxiliary Guide failed to move from
0001 the Tray Auxiliary Guide HP Sensor (S6)
although the Tray Auxiliary Guide Motor (M6)

1. Check the connector


connection of the Tray
Auxiliary Guide HP Sensor
(S6) or the Tray Auxiliary

17

was driven for 30mm.

Guide Motor (M6).


2. Replace the Tray Auxiliary
Guide HP Sensor (S6).
3. Replace the Tray Auxiliary
Guide Motor (M6).
4. Replace the Finisher
Controller PCB (PCB1).

1. Check the connector


connection of the Tray
Auxiliary Guide HP Sensor
Tray Auxiliary Guide Motor (M6) error
(S6) or the Tray Auxiliary
The Tray Auxiliary Guide failed to be
Guide Motor (M6).
E583detected by the Tray Auxiliary Guide HP
2. Replace the Tray Auxiliary
0002
Sensor (S6) although the Tray Auxiliary
Guide HP Sensor (S6).
Guide Motor (M6) was driven for 1.8 seconds 3. Replace the Tray Auxiliary
Guide Motor (M6).
4. Replace the Finisher
Controller PCB (PCB1).
E602

File system error on the HDD

Image memory is faulty or insufficient


E604512MB memory needs to be installed
0512
(insufficient memory for the model)

1. Install a 512MB or larger


main memory

Image memory is faulty or insufficient


E6041024MB memory needs to be installed
1024
(insufficient memory for the model)

1. Install a 1024MB or larger


main memory

Image memory is faulty or insufficient


E6041536MB memory needs to be installed
1536
(insufficient memory for the model)

1. Install a 1536MB or larger


main memory

1. Clear the FAX job


An error code to prevent repeated resend
information.
due to power shutdown during FAX
Execute the following:
E611transmission
COPIER > FUNCTION >
0000
Repeated rebooting and resending in a short CLEAR > FXTX-CLR
period of time
2. Turn OFF and ON the main
power.

Code

Description

Remedy

E6130512

Image memory is faulty or insufficient


No necessary memory at Main
Controller PCB

Make a 512MB memory at Main


Controller PCB (PCB2).

E613-

Image memory is faulty or insufficient

Make a 1024MB memory at Main

18

1024

No necessary memory at Main


Controller PCB

Controller PCB (PCB2).

E6131536

Image memory is faulty or insufficient


No necessary memory at Main
Controller PCB

E614

Flash PCB detection error

E6740001

FAX Board communication error


The specified number of errors was
detected with FAX Board
communication

E6740004

1. Check wire connection between the


FAX Board and the Main Controller
FAX Board communication error
PCB.
Error in access of the modem IC used
2. Replace the FAX Board.
by FAX
3. Replace the Main Controller PCB
(PCB2).

E6740008

FAX Board communication error


Error in access of the port IC used by
OnBoardFax

1. Check wire connection between the


FAX Board and the Main Controller
PCB.
2. Replace the FAX Board.
3. Replace the Main Controller PCB
(PCB2).

E674000C

1. Check wire connection between the


FAX Board and the Main Controller
FAX Board communication error
PCB.
An error was detected in access of the
2. Replace the FAX Board.
modem IC or port IC used by Fax
3. Replace the Main Controller PCB
(PCB2).

E6740010

FAX Board communication error


Error in timer device to be used by
FAX at activation

1. Replace the Main Controller PCB


(PCB2).

E6740011

FAX Board communication error


Error when the timer device to be
used by FAX is started

1. Replace the Main Controller PCB


(PCB2).

E6740030

FAX Board communication error


Checksum error of USB-FAX
MAINROM

When the power is turned ON, get in the


download mode from service mode to
execute downloading of USBFAX
MAINROM.

E674-

FAX Board communication error

Turn OFF and then ON the power.

Make a 1536MB memory at Main


Controller PCB (PCB2).

1. Check wire connection between the


FAX Board and the Main Controller
PCB.
2. Replace the FAX Board.
3. Replace the Main Controller PCB
(PCB2).

19

0100

After completion of fax


communication, writing of the
communication information (log)
failed, and the log cannot be read.

Points to note) All the previous


communication information will be
cleared.

E6740200

1. Turn OFF and then ON the power. 2.


HDD access error
System all format and installation 3.
An error occurred when accessing the
Replace the HDD. 4. Replace the Main
HDD.
Controller PCB.

E6770003

Print server error


Error is detected by checking of the
mother board at startup of the print
server

1. Check cable connection and turn ON


the power again.
2. Reinstall the printer server.

Communication error (retransmission


request reception error)
Communication between the Host
Machine and the Finisher was lost.

1. Check the installation of the Host


Machine and the Finisher.
2. Check the connector connection
between the DC Controller PCB (PCB1)
and the Finisher Controller PCB
(PCB1).
3. Replace the Finisher Controller PCB
(PCB1).
4. Replace the DC Controller PCB
(PCB1).

E7110001

20

Code

Description

Error in communication with the


Finisher (communication retry
failure)
E713The communication did not connect
0000
again although the error retry was
executed after failing to
communicate with the Finisher.

Remedy
1. Check the installation of the Host
Machine and the Finisher.
2. Check the connector connection
between the DC Controller PCB (PCB1)
and the Finisher Controller PCB (PCB1).
3. Replace the Finisher Controller PCB
(PCB1).
4. Replace the DC Controller PCB
(PCB1).

1. Check the installation of the Host


Machine and the Cassette Module.
Error in communication with the
2. Check the connector connection
Cassette Module
between the DC Controller PCB (PCB1)
The communication did not connect
and the Cassette Module Controller
E716again although the error retry was
PCB (PCB101).
0000
executed after failing to
3. Replace the Cassette Module
communicate with the Cassette
Controller PCB (PCB101).
Module.
4. Replace the DC Controller PCB
(PCB1).
Coin vendor error
Error when the coin vendor is
started
E719- - The Coin Vendor, which must
0001 have been connected before the
power was turned OFF, is not
connected when the power is
turned ON

Check cable connection between the


charging management equipment and
the host machine.
While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)

Coin vendor error


IPC error at coin vendor operation
- Open circuit of IPC, unable to
E719- recover the IPC communication
0002 - When open circuit of the
pickup/delivery signal cable is
detected
- Invalid connection is detected

Check cable connection between the


charging management equipment and
the host machine.
While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)

E719- Coin vendor error

Check cable connection between the

21

0003

- Communication error with the coin charging management equipment and


manager occurs during unit price
the host machine.
acquisition at startup.
While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)

Coin vendor error


E719- The coin vendor was connected to
0004 a model that does not support the
coin vendor

1. Disconnect the coin vendor.

Check cable connection between the


charging management equipment and
Coin vendor error
the host machine.
Error when the NewCardReader is
While the charging management
started
equipment is connected for operation,
E719- - The NewCardReader, which must
clear the error in the case of switching to
0011 have been connected before the
the operation without the charging
power was turned OFF, is not
management equipment.
connected when the power is
(To prevent a misuse by removing the
turned ON.)
charging management equipment, this
error code is displayed.)

Coin vendor error


IPC error at NewCardReader
E719operation
0012
Open circuit of IPC, unable to
recover the IPC communication

Check cable connection between the


charging management equipment and
the host machine.
While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)

Serial communication error when


the NewCardReader is started
E719Unable to start communication with
0031
the Serial NewCardReader at
startup

1. Check if the cable of Serial


NewCardReader is open circuit.
2. Remove the Serial NewCardReader.
COPIER > Function > CLEAR > CARD
COPIER > Function > CLEAR > ERR

Serial communication error after


E719the NewCardReader was started
0032
Although communication with the

Check if the NewCardReader cable is


open circuit

22

Card Reader was possible at


startup, it became unavailable in
the middle of communication
E730- PDL software erro
1001 rInitialization error

1. PDL reset processing (user mode >


function settings > printer > printer
settings > utility > Reset Printer).
2. Turn OFF and then ON the power.

E730- PDL software error


100A Systematic fatal error occurs

1. PDL reset processing (user mode >


function settings > printer > printer
settings > utility > Reset Printer).
2. Turn OFF and then ON the power.

PDL communication error


E730- No reply from PDL. No reply from
A006 PDL due to failure or absence of
the controller firmware

1. PDL reset processing (user mode >


function settings > printer > printer
settings > utility > Reset Printer).
2. Turn OFF and then ON the power.
3. Check connection of Main Controller
PCB.
4. Reinstall the controller firmware.
5. Replace Main Controller PCB
(PCB2).

Mismatched PDL version


E730- Mismatch in version of the control
System all format and installation.
A007 software between the host machine
and the PDL.
E730- PDL embedded font error
B013 Broken font data

Code

Description

1. Turn OFF and then ON the power.


2. Reinstall the system using SST or
USB.
3. System all format and reinstall the
system using SST or USB.

Remedy

E730C000

Initialization error
An error, such as failure in 1. System all format and installation.
memory retrieval at startup, 2. Replace Main Controller PCB (PCB2).
occurs

E730C001

HDD access error


An error occurs when
accessing to the HDD

1. Start in safe mode to format the HDD (all the


data in the HDD is erased).
2. Replace the HDD.
3. Replace Main Controller PCB (PCB2).

E7313000

Error in Main Controller


PCB

1. Check connection of Main Controller PCB.


2. Replace Main Controller PCB (PCB2).

23

Unable to recognize the


Surf board
E7313001

Error in Main Controller


PCB
Failure in Surf initialization

1. Check connection of Main Controller PCB.


2. Replace Main Controller PCB (PCB2).

E7313002

Error in Main Controller


PCB
Failure in Surf initialization

1. Check connection of Main Controller PCB.


2. Replace Main Controller PCB (PCB2).

E7313015

Error in Main Controller


PCB
1. Check connection of Main Controller PCB.
Although it works normally
2. Replace Main Controller PCB (PCB2).
at the software side, there
is no video data into CL1-G

E7320010

Scanner communication
error
Vertical Synchronizing
signal detection error

1. Check the connection of the Connector with the


Reader. 2. Check the power of the Reader (check if
the initialization operation is executed at startup). 3.
Replace the Reader Relay PCB. 4. Replace the
Main Controller PCB.

E7400002

Ethernet Board error


Invalid MAC address

1. Replace the LAN card

E7400003

Ethernet Board error


Invalid MAC address

1. Replace the LAN card

E7430000

DDI communication error


SCI error, reception data
NG, reception timeout,
SEQ timeout error

1. Turn OFF and then ON the power.


2. Check connection of the cable between the
Reader and the Controller.
3. Check voltage (+24V and +12V) on the Reader
Controller PCB.
4. Replace the Reader Controller PCB (PCB3).
5. Replace Main Controller PCB (PCB2).

E744

Language file error

E7460021

1. Replace the Image Analysis Board (HW board


used for PCAM).
Engine ID error
2. As a temporary measure, remove the Image
Self-check error of Image
Analysis Board and get in service mode:
Analysis Board (HW board
COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);
used for PCAM)
set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.

E7460022

Engine ID error
Wrong version of Image
Analysis Board

1. Update the firmware of the Image Analysis


Board.
2. As a temporary measure, remove the Image
Analysis Board and get in service mode:

24

COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);


set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.

E7460023

E7460024

Engine ID error
No reply from the Image
Analysis Board

1. Check if the Image Analysis Board is correctly


installed.
2. Turn OFF and then ON the power.
3. If the problem is not fixed, replace the Option
Board.
4. As a temporary measure, remove the Image
Analysis Board and get in service mode:
COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);
set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.

Engine ID error
Operation error of the
Image Analysis Board

1. Turn OFF and then ON the power.


2. If the problem is not fixed, replace the Image
Analysis Board.
3. As a temporary measure, remove the Image
Analysis Board and get in service mode:
(Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK
; set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.

Code

Description

Remedy

E746- Engine ID error


0031 Hardware error

1. Turn OFF and then ON the power.


2. Replace the TPM PCB.

E746- Engine ID error


0032 TPM key mismatch

Format the system


Use SST or USB memory to format
the HDD, and then execute
downloading of the system software.
See Chapter 6 Upgrading for details.
For reference, the method using
USB memory is shown below:
1. Prepare USB memory in which
the system software was registered.

E746- Engine ID error


0033 Mismatched data in the TPM

Recovery is available if backup of


the TPM has been executed.
1. Connect the USB memory in
which the TPM key is saved.
2. Management Settings > Data
Management > TPM Settings; click
[Restore TPM key].
3. Enter the password that was

25

specified at the time of backup work.


4. Once the restore completion
screen is displayed, click [OK] and
remove the USB memory, and then
turn OFF and ON the main power
switch.
When backup of the TPM key is not
executed
System format is necessary.
Use SST or USB memory to format
the HDD, and then download the
system software.
TPM auto recovery error
E746An error occurs when clearing the HDD
0034
while the TPM setting is ON

The symptom is recovered by


turning OFF and then ON the power

TPM version error


E746TPM which cannot be used in this
0035
machine was installed.

Install the supported TPM.

E747- PDL rendering error


1201 Image processing IC error

1. Turn OFF and then ON the power


(send the data to Inc because
running the data which generated an
error code causes another error
code).
2. Replace Main Controller PCB
(PCB2).

E748- Flash PCB error


2010 Unable to find IPL (startup program)

Replace the Flash PCB and install


the system using SST or USB

1. Clean the terminal of Main


Main Controller PCB access error
Controller PCB, and remove and
E748Necessary H/W on Main Controller PCB is then install Main Controller PCB.
2021
not detected
2. Replace Main Controller PCB
(PCB2).
Main Controller PCB access error
E748Unable to initialize memory DDR22023
SDRAM at the Main Controller PCB

1. Clean the terminal of DDR2SDRAM, and remove and then


install the DDR2-SDRAM.
2. Replace the DDR2-SDRAM.

Main Controller PCB access error


E748The CPU at the Main Controller PCB
2024
failed to complete initialization

1. Clean the terminal of DDR2SDRAM, and remove and then


install the DDR2-SDRAM.
2. Check power state of Main
Controller PCB and check around
the connector.
3. Replace Main Controller PCB.

26

E748System error
9000

Contact the service company office

Rebooting instruction due to change of


MEAP configuration
E749There is a change in configuration that
0002
requires turning OFF and then ON the
power

The symptom is recovered by


turning OFF and then ON the power

Booting instruction due to change in


mAccele configuration
E749There is a change in configuration that
0003
requires turning OFF and then ON the
power

The symptom is recovered by


turning OFF and then ON the power

Booting instruction due to change in


hardware configuration
E749There is a change in configuration that
0005
requires turning OFF and then ON the
power

The symptom is recovered by


turning OFF and then ON the power

Restart direction due to configuration


change.
The option such as the Finisher and ADF
was installed or removed when all of
following conditions were met and the
machine configuration is changed when
E749the main power switch is turned ON.
0006
- Settings/Registration > Preferences >
Timer/Energy Settings > Quick Startup at
Power-on > ON
- The Main Power Switch is turned OFF
- The power plug of the machine is
connected to the output.

It is recovered by turning OFF and


then ON the main power.
CAUTION
This machine provides power to
some PCBs even when in the main
power OFF status.
The power supply is not completely
OFF by just turning OFF the main
power switch and therefore, the
machine is unable to detect a
configuration change.
When disconnecting and then
connecting a connector, always
disconnect the power plug.
Refer to the Service Manual >
Chapter 2 > External and Controls >
Quick Startup for details

27

Code

Description

Remedy

Downloading error
Firmware update error
E753This symptom occurs when trying to
0001
update the firmware of an option that is
not installed

1. Check the log to identify the


location of the download error.
Check if the target option is
installed.
When the target option is not
installed:
-> The symptom is recovered by
turning OFF and then ON the
power (because there is nothing to
update)
When the target option is installed:
-> Check if the target option is
properly installed and see if the
software to download is for the
correct target option, and then
execute downloading again.

Power Supply Cooling Fan (FM4) error


E804When detecting a failure of the Power
0000
Supply Cooling Fan (FM4).

1. Check the connector connection


between the Power Supply Cooling
Fan (FM4) and the AC Driver PCB
(PCB4).
2. Replace the Power Supply
Cooling Fan (FM4).

Heat Exhaust Fan (Rear) (FM6) error


The lock signal was detected for 5.0
E805- seconds while the Heat Exhaust Fan
0000 (Rear) (FM6) was being stopped. *The
same status was detected again after
executing an error retry.

1. Check the connector connection


between the Heat Exhaust Fan
(Rear) (FM6) and the DC Controller
PCB (PCB1).
2. Replace the Heat Exhaust Fan
(Rear) (FM6).
3. Replace the DC Controller PCB
(PCB1).

Heat Exhaust Fan (Rear) (FM6) rotation


error
The lock signal was not detected for 5.0
E805seconds while the Heat Exhaust Fan
0001
(Rear) (FM6) was being driven.
*The same status was detected again
after executing an error retry.

1. Check the connector connection


between the Heat Exhaust Fan
(Rear) (FM6) and the DC Controller
PCB (PCB1).
2. Replace the Heat Exhaust Fan
(Rear) (FM6).
3. Replace the DC Controller PCB
(PCB1).

Heat Exhaust Fan (Front) (FM5) error


E805- The lock signal was detected for 5.0
0002 seconds while the Heat Exhaust Fan
(Front) (FM5) was being stopped. *The

1. Check the connector connection


between the Heat Exhaust Fan
(Front) (FM5) and the DC
Controller PCB (PCB1).

28

same status was detected again after


executing an error retry.

2. Replace the Heat Exhaust Fan


(Front) (FM5).
3. Replace the DC Controller PCB
(PCB1).

Heat Exhaust Fan (Front) (FM5) rotation


error
The lock signal was not detected for 5.0
E805seconds while the Heat Exhaust Fan
0003
(Front) (FM5) was being driven. *The
same status was detected again after
executing an error retry.

1. Check the connector connection


between the Heat Exhaust Fan
(Front) (FM5) and the DC
Controller PCB (PCB1).
2. Replace the Heat Exhaust Fan
(Front) (FM5).
3. Replace the DC Controller PCB
(PCB1).

Developing Cooling Fan (Front) (FM7)


error
The lock signal was detected for 5.0
E820seconds while the Developing Cooling
0000
Fan (Front) (FM7) was being stopped.
*The same status was detected again
after executing an error retry.

1. Check the connector connection


between the Developing Cooling
Fan (Front) (FM7) and the DC
Controller PCB (PCB1).
2. Replace the Developing Cooling
Fan (Front) (FM7).
3. Replace the DC Controller PCB
(PCB1).

Developing Cooling Fan (Front) (FM7)


rotation error
The lock signal was not detected for 5.0
E820seconds while the Developing Cooling
0001
Fan (Front) (FM7) was being driven.
*The same status was detected again
after executing an error retry.

1. Check the connector connection


between the Developing Cooling
Fan (Front) (FM7) and the DC
Controller PCB (PCB1).
2. Replace the Developing Cooling
Fan (Front) (FM7).
3. Replace the DC Controller PCB
(PCB1).

Developing Cooling Fan (Rear) (FM8)


error
The lock signal was detected for 5.0
E820seconds while the Developing Cooling
0002
Fan (Rear) (FM8) was being stopped.
*The same status was detected again
after executing an error retry.

1. Check the connector connection


between the Developing Cooling
Fan (Rear) (FM8) and the DC
Controller PCB (PCB1).
2. Replace the Developing Cooling
Fan (Rear) (FM8).
3. Replace the DC Controller PCB
(PCB1).

Developing Cooling Fan (Rear) (FM8)


rotation error
The lock signal was not detected for 5.0
E820seconds while the Developing Cooling
0003
Fan (Rear) (FM8) was being driven.
*The same status was detected again
after executing an error retry.

1. Check the connector connection


between the Developing Cooling
Fan (Rear) (FM8) and the DC
Controller PCB (PCB1).
2. Replace the Developing Cooling
Fan (Rear) (FM8).
3. Replace the DC Controller PCB
(PCB1).

29

1. Check the connector connection


Delivery Cooling Fan (Front) (FM3) error between the Delivery Cooling Fan
The lock signal was detected for 5.0
(Front) (FM3) and the DC
E822- seconds while the Delivery Cooling Fan Controller PCB (PCB1).
0000 (Front) (FM3) was being stopped. *The 2. Replace the Delivery Cooling
same status was detected again after
Fan (Front) (FM3).
executing an error retry.
3. Replace the DC Controller PCB
(PCB1).
Delivery Cooling Fan (Front) (FM3)
rotation error
The lock signal was not detected for 5.0
E822seconds while the Delivery Cooling Fan
0001
(Front) (FM3) was being driven. *The
same status was detected again after
executing an error retry.

1. Check the connector connection


between the Delivery Cooling Fan
(Front) (FM3) and the DC
Controller PCB (PCB1).
2. Replace the Delivery Cooling
Fan (Front) (FM3).
3. Replace the DC Controller PCB
(PCB1).

Delivery Cooling Fan (Center) (FM2)


rotation error
The lock signal was not detected for 5.0
E822seconds while the Delivery Cooling Fan
0003
(Center) (FM2) was being driven. *The
same status was detected again after
executing an error retry.

1. Check the connector connection


between the Delivery Cooling Fan
(Center) (FM2) and the DC
Controller PCB (PCB1).
2. Replace the Delivery Cooling
Fan (Center) (FM2).
3. Replace the DC Controller PCB
(PCB1).

Delivery Cooling Fan (Rear) (FM1)


rotation error
The lock signal was not detected for 5.0
E822seconds while the Delivery Cooling Fan
0005
(Rear) (FM1) was being driven.
*The same status was detected again
after executing an error retry.

1. Check the connector connection


between the Delivery Cooling Fan
(Rear) (FM1) and the DC Controller
PCB (PCB1).
2. Replace the Delivery Cooling
Fan (Rear) (FM1).
3. Replace the DC Controller PCB
(PCB1).

E880- Controller Fan error


0001 Lock of Controller Fan is detected

Check if the connector is


connected
If the connector is OK, replace
Controller Fan.

Code

Description

Remedy

E8810001

CPU abnormal
temperature rising
error
Abnormal
temperature of the

1. Send cold air to the device. 2. If there is a shielding


object around the inlet, remove it to secure enough space.
3. Check the fan, and remove dust or replace the fan if it
has an abnormality such as abnormal sound. 4. Replace
the Main Controller PCB.

30

Main Controller
CPU
E9960071

E9960CA0

Frequent error
avoidance jam
(ADF)

Depending on the setting of JM-ERR-R in service mode,


010071 jam is displayed as an error.
Collect log and contact to the sales companies.
To cancel the setting, select COPIER> OPTION> FNCSW> JM-ERR-R, and set JM-ERR-R to 0

Frequent error
avoidance jam
(PRINTER)

Make 000CA0 jam to be displayed as an error by setting


JM-ERR-D in service mode.
Collect log and contact to the sales companies.
To cancel the setting, select COPIER> OPTION> FNCSW> JM-ERR-D, and set JM-ERR-D to 0