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ERP

Implementation in
Service industry
Suparna Rao- 210

Sanam Kothari - 211

Radhika Sharda 369

Abishek Sharma - 370

Nikunj Loya - 313

Zeus Paranjape - 315

Challenges faced by service


industries

Managing projects more


effectively.

Improving internal
communications.

Maintaining compliance with


government regulations and
reporting requirements.

Evolving service offerings to


meet rapidly-changing customer
demands.

Modules of ERP applicable in the


Service Industry
Financial Accounting

FI

Industry Solutions

IS

Controlling

CO

Workflow

WF

Fixed assets Management

AM

Project System

PS

Human Resource

HR

Quality Management

QM

SINGLE ERP SYSTEM MODULE


DIAGRAM

HOW ERP HELPS

FINANCIAL ACCOUNTING :

Manage time

Optimizing resources

Streamlining OPERATIONS better

Report, analyze, and allocate cash in real time

Ensure financial compliance and growth

HUMAN RESOURCE :

Employees have access to vital information like benefits and


recruitments of the company

Saves time in terms of training employees by having knowledge


databases

Allows the leaders of the human resources area to focus on the strategic
responsibilities of planning programs of personnel for development

helps the users to fit the personnel management into the processes of
the core business

CONTROLLING
Provides the same updated and accurate information across
different functions

Shortens lead times, reduces the overall cost of manufacturing,


and ensures enhanced customer satisfaction.

Organizations can track inventory levels on a daily basis,


including inventory in transit and future consignments to be
received

QUALITY MANAGEMENT
Monitors quality by control plans in purchasing and
manufacturing

Provides real-time process capability index for quick review

Allows the quality department to define its own quality test cases
required at different juncture of production

Role of ERP in the Service


Business
Connect financial and project

management capabilities.

Estimate projects accurately to


improve client satisfaction and
loyalty.

Manage process outsourcing.

Deliver on time, on specification.

Effectively allocate internal


resources and increase billable
hours.

Anticipate shifting demand.

EXAMPLE BOEING AIRLINES

Millions of components needed to build Airplane

Requires > 1000 internal and external suppliers

Achieved goal of :
SELECTION OF RIGHT PART
FOR
RIGHT AIRPLANE
IN
RIGHT SEQUENCE
AT
RIGHT TIME

EXAMPLE BOEING AIRLINES

Used more than 400 systems but NOT INTEGRATED


Resulted in INCONSISTENCIES
Late arrival of parts to build aircraft
Forced to shut down 2 of its Major Assembly lines
$1.6 Billion loss

FINAL SOLUTION :

ERP IMPLEMENTATION

ERP Business Blueprint

ERP Business Blueprint

Before you have even selected an ERP system, it is critical to


define how it will support your business.

Todays ERP software packages are extremely robust, flexible, and


provide a multitude of potential business process variations

ERP Business Blueprint services will help ensure that you select
and implement the software in a way that supports your business
operations and organization

Ultimately , saves time , money and and risk while increasing


business benefits

ERP Business Blueprint


Activities

Finalize contract negotiations, including terms and conditions

Develop a detailed implementation project plan, including scope, activities, milestones,


and resources

Conduct a risk assessment and risk mitigation plan

Establish the project core team, project charter, and project controls

Define software vendor technical scope and system requirements

Define business process workflows, identify improvements, and start implementing


process changes

Define roles and responsibilities in the new ERP system environment

ERP Business Blueprint


Activities

Conduct an organizational readiness assessment to gauge


employees ability to adapt to the new system

Define a business benefits realization plan, including KPIs and


performance improvements

Manage technical infrastructure upgrade plan

Develop a data standardization and migration plan

Create a migration plan for forms and reports