ORGANISATIONAL BEHAVIOUR

A PRESENTATION ON COMMUNICATION

By Ammar Juzar.

MEANING AND DEFINITION OF COMMUNICATION

Communication: It involves atleast two people- one to transmit the message and another to receive that message. Traditionally the focus was on the sender and his communication skills for effective communication. Of late, the role of the reciever and the art of listening are being underlined as requisites for making communication effective.

SIGNIFICANCE OF COMMUNICATION IN AN ORGANISATION

Effective communication is important is important for managers in an organization to perform the basic function of planning, organizing, leading and controlling . Information must be communicated to the managers so that they can carry out the plans which are etched by the organization.

INTER-PERSONAL COMMUNICATION
Inter-personal communication comprises of:  The sender Encoding The message The Channel Decoding The Receiver Feedback

TYPES OF INTERPERSONAL COMMUNICATION
Verbal  Written  Non

(spoken Word)

Communication (letters,memos) Verbal (body language)

FACTORS INFLUENCING ORGANISTIONAL COMMUNICATION
 

Four factors effect communication they are:

Formal

channel of communication Authority Structure Job Specialization Information Ownership

COMMUNICATION FLOW IN AN ORGANISATION
Downward

Flow Upward Flow Lateral Flow Diagonal Flow External Flow

INFORMAL COMMUNICATION

There is an informal form of communication called grapevine communication. It exists outside formal communication channels in organizations and is carried out either in face to face interaction or over the phone. It can be task related or social related.

TYPES OF GRAPEVINE SYSTEMS
 CHAIN  CLUSTER  GOSSIP

SYSTEM SYSTEM

SYSTEM

CONCLUSION

We can understand from the above slides that communication is of utmost importance not only an organization but also in a common man’s life. Without communication no work can be done .

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