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The Coca-Cola Company is the world's largest beverage company, largest manufacturer, distributor, and

marketer of non-alcoholic beverage concentrates and syrups in the world, and is one of the largest
corporations in the United States. The company is best known for its flagship product Coca-Cola, invented
by pharmacist John Stith Pemberton in 1886. The Coca-Cola formula and brand was bought in 1889 by Asa
Candler who incorporated The Coca-Cola Company in 1892. Besides its namesake Coca-Cola beverage,
Coca-Cola currently offers more than 400 brands in over 200 countries or territories and serves 1.6 billion
servings each day.
The company operates a franchised distribution system dating from 1889 where The Coca-Cola Company
only produces syrup concentrate which is then sold to various bottlers throughout the world who hold an
exclusive territory. The Coca-Cola Company is headquartered in Atlanta, Georgia. Its current chairman and
CEO is Muhtar Kent.
Coke in India
Coca-Cola was the leading soft drink brand in India until 1977 when it left rather than reveal
its formula to the government and reduce its equity stake as required under the Foreign
Exchange Regulation Act (FERA) which governed the operations of foreign companies in
India. After a 16-year absence, Coca-Cola returned to India in 1993, cementing its presence
with a deal that gave Coca-Cola ownership of the nation's top soft-drink brands and bottling
network. Coke’s acquisition of local popular Indian brands including Thums Up (the most
trusted brand in India21), Limca, Maaza, Citra and Gold Spot provided not only physical
manufacturing, bottling, and distribution assets but also strong consumer preference. This
combination of local and global brands enabled Coca-Cola to exploit the benefits of global
branding and global trends in tastes while also tapping into traditional domestic markets.
Leading Indian brands joined the Company's international family of brands, including Coca-
Cola, diet Coke, Sprite and Fanta, plus the Schweppes product range. In 2000, the company
launched the Kinley water brand and in 2001, Shock energy drink and the powdered
concentrate Sunfill hit the market.

The guiding vision

Coca-Cola re entered India in 1993. The vision of the company is to lead beverage revolution in the world
and provide it’s consumer quality beverages at affordable price. As on June 2007, Company has 65
manufacturing locations across 18 states of the country

The company has one single environmental system, eKO system, implemented at all its operations across
the world. The eKO system is a tool that integrates environment management with business planning cycle.
The eKO system primarily comprises of two main facets namely:
1. Environment
2. Occupational Safety and Health (OSH)
The Hindustan Coca Cola Beverages Pvt Ltd. (Raninagar Unit), Siliguri, is TCCQS-Q4 certified zone.
The Coca Cola Management System is ISO 9001 : 2001, ISO 14001 : 2004, ISO 22000 : 2005 certified.
The Coca-Cola Management System (TCCMS)
The Coca-Cola Company has only one quality system, called The Coca-Cola Management System (earlier
referred to as The Coca-Cola Quality System), for its entire bottling operations (Company owned as well as
Franchise owned) around the world.

The Coca-Cola Management System

The Coca-Cola Company exists to Benefit And Refresh everyone it touches.
This is its promise. It strives to deliver on this promise every day, Creating A Stronger And More
Sustainable Future for our business and for the communities it serves.

The Quality Policy

The Coca-Cola Company has only one quality system around the world, Quality is more than just
something we taste or see or measure. It shows in our every action. We relentlessly strive to meet the
world’s ever-changing expectations because keeping the Quality Promise in the marketplace is the highest
business objective and its enduring obligation. More than a billion times a day, consumers choose its brand
of refreshment because Coca-Cola is…

The Symbol of Quality.

Customer and Consumer Satisfaction.
A Responsible Citizen of the World.
corporate citizenship
Seeking Everyone’s Support for Effecting Positive Environmental Contribution
In its efforts to identify solutions to environmental challenges, it seeks the cooperation of public, private and
governmental organisations. It directs its own company's skills, energies and resources toward activities
and issues where it is confident of making a powerful and effective contribution.
Stewardship - The Coca-Cola Identity
Coca Cola stewards of brands universally recognised for quality and consistency. Maintaining an
established standard of excellence in its business conduct is essential if yhey are to continued to be trusted
neighbours in the communities where they do business. Its efforts towards environmental management
exhibit this level excellence at the local, division, and corporate levels. It will take progressive actions that
focus on minimising its impact on the environment while striving towards continuous improvement.

It act responsibly, doing the right thing with regard to the local and global environment as it builds
and nurture strong brands. As responsible stewards of the environment and ts brands, Coca Cola will take
progressive actions that focus on minimizing its impact on the environment and strive for continuous
improvement. Its goal is to be environment management leaders in the communities where it conducts
business. It provides leadership in three critical areas:

1. Water efficiency and water quality

2. Energy efficiency
3. Eliminating or minimising solid waste.
Its activities focuses on community involvement based on understanding local and global
environmental issues, leadership on research to provide innovative solutions, and open and ongoing
dialogue on ts environmental efforts. The company and operations share best practices on resource
management techniques amongst each other and, where appropriate, with local communities.
Quality commitment
A Tour through the Scientific Manufacturing Processes
The Coca-Cola Company ensures the supreme quality of its beverages by employing globally accepted and
validated manufacturing processes and Quality Management Systems. Let us now take you through the
processes and Quality Assurance Programs followed by the world-class manufacturing facilities in India.
Testing Source Water For Plant Site Selection
The site for manufacturing plants are finalized only after the source water has been tested for all
requirements of potable water. The analysis is always conducted by independent third party accredited
laboratories. The source water is then properly protected and re-tested periodically to ensure that it
conforms to international standards.

The water is then drawn through sealed pipelines into the storage tanks placed in secured water treatment
areas of the manufacturing plant.
Water Treatment - Know the Chemistry Of Purity
1. The first step in the process of manufacturing soft drinks is to disinfect the water using globally
approved chlorination procedures. This ensures that all micro-organisms including pathogens are
destroyed. It also removes organic and inorganic impurities caused by oxidation of heavy metal ions.
2. The second step is the filtration at the molecular level, which is achieved either by
coagulation/flocculation or reverse osmosis. Contaminants commonly removed by this process include:

○ Dirt, clay and any other suspended matter in the water.

○ Microbial matter (including bacteria, yeast, moulds, virus, protozoa).
○ Heavy metals and compounds which may cause an off-taste.
When coagulation/flocculation is used, colloidal materials and suspended particles are removed by
settling plus enhanced filtration through multi-media. If needed, alkalinity reduction may also be
achieved by lime softening or ion exchange filters.
3. The third step to stop potential contaminants is water purification using granular activated carbon filters.
The granular activated carbon, with its large and porous surface area, ensures effective removal of
trace levels of organic compounds (including pesticides and herbicides), colour, off-taste and odour-
causing compounds using the principle of absorption.
4. The last step is polishing filtration, which is passing water through high efficiency 5-micron filters to
ensure every drop of treated water is free from any activated carbon fines and is safe for use in
The Purity Of Sugar Is Crystal Clear
The sugar selection process is as stringent as the water purification process. The sugar, bought from high-
grade authorized mills, is cleaned with a globally acclaimed carbon treatment process. A purified sugar
syrup is created which is then blended with the soft drink concentrate.
Carbon Dioxide Meeting International Purity Standards
Carbon-dioxide is procured, meeting international purity standards, from authorized suppliers. The gas then
goes through stringent quality control checks before it used in the beverage. All the three primary
ingredients used in beverage, the syrup, treated water and carbon-dioxide, are blended as per The Coca-
Cola Company's specifications.
The Automated Bottling Process
Coca Cola uses a fully automated process to recycle the glass bottles returned from the market. These
bottles are sanitized at high temperatures with specially formulated cleaning agents. They are then
transported to the filler after a thorough visual inspection. After they are filled, in a high-speed automated
filling machine, the bottles are capped/crowned, date coded and packed into crates/cartons.

The complete manufacturing process has a well defined and structured Quality Control and Assurance
Program. All the manufacturing facilities employ qualified, experienced and trained professionals for
manufacturing and testing of our products. All the bottling facilities follow the Good Manufacturing Practices
requirements as applicable to the food industry. All manufacturing equipment fulfil the stringent
requirements of GMP and sanitary design.
The entire Quality Management system of each plant is documented, managed and continually improved
through a world-wide accepted system of TCCQS (The Coca-Cola Quality System).

Manufacturing Process
The Hindustan Coca Cola Beverages Pvt Ltd. (Raninagar Unit), Siliguri, produces ready syrup bottles. The
pet fillers are produced at the rate of 100 bottles per minute and the returnable glass bottles are produced
at the rate of 400 bottles per minute. The amount of production is dependent ass per the requirements. The
products manufactured are Coca Cola, Thums Up, Sprite, Limca, Nimbu Pani and Kinley Soda. The
manufacturing process is shown as here under :
Observations and Conclusion

• The Coca-Cola Company has one global standard.

• Coca-Cola India follows the same international quality standard across all the bottling operations within
• Every ingredient use in the manufacturing of beverages meets all the local regulatory, Company and
International standards.
• All ingredients undergoes extensive testing and inspection prior of being released for use. On periodic
bases external validation and testing is performed by independent and accredited laboratory in all our
ingredients used in the
manufacture of beverages.
• Coca-Cola India procures the ingredients from pre-selected lots approved from authorized suppliers.
The Coca-Cola Company has only one quality system around the world.