Shanae N. Gibbs 7313 Marion Ave. KCMO 64133 (816) 356-6836 hm. Alter.

(816) 529-3199 Representative Accomplishments TitleMax of Missouri Branch Manager

Mar. 2008- Jan. 2010

Top producing sales/upsales person in District 65 in 2009. Key member of District 65 team that in 3- months turned around and helped achieve record store profitability through tighter cost controls and targeted cost reductions. Recognized consistently for exemplary customer service via customer surveys, repeat business, and sales results. Helped structure and implement program leading to the highest volume increase within TitleMax District 65. Within 2months, promoted from ASM to Branch Manager of Lees Summit location responsibile for canandiate selection, training and planning, marketing, revenue enhancement strategies, fundamental reviews of policy and procedures. Responsible for $300,000 in Total Accounts within one year, $100,000 in New Loan Growth in one month of service. Drove business growth by building productive relationships based on customer service, continuous improvement, and focus on measurable results. Managed 3 key associates all that where promoted to Branch Managers after 120 days of service. MidWest Title Loans Second Assistant Manager/ Loan Processor/ Collector Dec.2003 -July. 2007 Reviewed operational records and reports of store managers to project sales and determined store profitability. Executed daily operations of store inventory and cash transactions. Interviewed and selected individuals to fill store vacancies. Processed loan applications and verified all collateral and pertinent information. Answered incoming phone calls and customer inquiries. Collected on delinquent accounts.

Education: Concorde Career Institute College DA Program/ Certified in 2005. Kaplan University Business Management & Marketing / Humam Resources 2008Present.

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