AMADEUS BASIC

AMADEUS BASIC

Training Manual June 2009

INDEX
AMADEUS SELLING PLATFORM (AMADEUS VISTA) ..............................................................................................8 INITIATES AMADEUS SELLING PLATFORM ........................................................................................................8 SIGN-IN THE GRAPHIC MODE ............................................................................................................................10 SIGN-IN / SIGN-OUT ON COMMAND PAGE........................................................................................................11 DUTY CODES ........................................................................................................................................................11 SIGN OPTIONS ON COMMAND PAGE............................................................................................................11 MOVE BETWEEN AREAS .....................................................................................................................................12 MOVE BETWEEN WORK AREAS OPTIONS ...................................................................................................12 STATUS OF WORK AREAS ..................................................................................................................................13 OFFICE PROFILE DISPLAY..................................................................................................................................14 AMADEUS HELP ...................................................................................................................................................15 AMADEUS ONLINE HELP OPTIONS ...............................................................................................................16 AMADEUS INFORMATION SYSTEM – (A.I.S)..........................................................................................................17 AMADEUS INFORMATION SYSTEM DISPLAY OPTIONS..............................................................................17 ENCODING AND DECODING ...................................................................................................................................18 ENCODING AND DECODING OPTIONS .........................................................................................................18 CONVERSION............................................................................................................................................................19 CONVERSION OPTIONS..................................................................................................................................21 AMADEUS AIR ...........................................................................................................................................................22 AMADEUS AVAILABILITY .....................................................................................................................................23 AMADEUS SCHEDULE .........................................................................................................................................23 BY NEUTRAL DISPLAY ....................................................................................................................................23 BY DEPARTURE TIME DISPLAY .....................................................................................................................23 BY ARRIVAL TIME DISPLAY ............................................................................................................................23 BY ELAPSED TRAVEL TIME DISPLAY............................................................................................................24 AMADEUS AVAILABILITY / SCHEDULE OPTIONS.........................................................................................24 DIRECT ACCESS.......................................................................................................................................................25 TIME TABLE ...............................................................................................................................................................27 TIME TABLE DISPLAY OPTIONS .........................................................................................................................27 FLIGHT INFORMATION.............................................................................................................................................28 FLIGHT INFORMATION DISPLAY OPTIONS .......................................................................................................28 PASSENGER NAME RECORD .................................................................................................................................29 NAME ELEMENT ...................................................................................................................................................29 SINGLE PASSENGER NAME ...........................................................................................................................29 MULTIPLE PASSENGER WITH SAME SURNAME..........................................................................................30 MULTIPLE PASSENGER WITH DIFFERENT SURNAMES .............................................................................30 PASSENGER WITH INFANT.................................................................................................................................31 INFANT SURNAME SAME AS ADULT ASSOCIATED.....................................................................................31 INFANT SURNAME DIFFERENT WITH ADULT ASSOCIATED ......................................................................31 NAME FIELD OPTIONS ....................................................................................................................................31 SELL SEGMENT ........................................................................................................................................................32 CONTACT...................................................................................................................................................................34 TICKET ARRANGEMENT ..........................................................................................................................................35 RECEIVED FROM ......................................................................................................................................................36 END TRANSACTION .................................................................................................................................................37 IGNORE......................................................................................................................................................................38 CANCELING ...............................................................................................................................................................39 RETRIEVAL ................................................................................................................................................................40 RETRIEVING A PNR BY RECORD LOCATOR ....................................................................................................40 RETRIEVING A PNR BY SURNAME.....................................................................................................................40 RETRIEVING A PNR BY ALPHABET....................................................................................................................40 RETRIEVING A PNR FROM NAME LIST DISPLAY .............................................................................................40 RETRIEVING A PNR BY FLIGHT NUMBER AND NAME .....................................................................................41 RETRIEVING A PNR BY FLIGHT NUMBER .........................................................................................................41 RETRIEVING A PNR FROM LIST OF FLIGHT SEARCH DISPLAY.....................................................................41

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STEPS TO CREATE A PNR ......................................................................................................................................42 STEP 1 – DISPLAY THE AVAILABILITY / SCHEDULE ........................................................................................42 STEP 2- SELL THE AIR SEGMENT/ SEGMENTS................................................................................................42 STEP 3- ENTER THE NAME/NAMES ...................................................................................................................42 STEP 4- ENTER THE CONTACT DETAILS ..........................................................................................................43 STEP 5- ENTER THE TICKET ARRANGEMENT OPTION...................................................................................43 STEP 6- ENTER THE RECEIVED FROM ELEMENT ...........................................................................................43 STEP 7- END TRANSACTION TO SAVE THE PNR.............................................................................................44 OTHER SERVICE INFORMATION(OSI)....................................................................................................................45 SPECIAL SEERVICE REQUEST(SSR) .....................................................................................................................46 SPECIAL SERVICE REQUEST FOR FOID...........................................................................................................46 SPECIAL SERVICE REQUEST FOR PASSPORT (AIPS) ....................................................................................46 FREQUENT FLYER....................................................................................................................................................47 CREATING A FREQUENT FLYER SSR ELEMENT .............................................................................................47 ADVANCE SEAT REQUEST......................................................................................................................................48 BASIC SEAT REQUEST – NON SMOKING..........................................................................................................48 BASIC SEAT REQUEST – SMOKING...................................................................................................................48 SEAT MAP DISPLAY .................................................................................................................................................48 SEAT MAP DISPLAY FROM PNR FLIGHT SGMENT ..........................................................................................48 OPEN FLIGHT SEGMENT .........................................................................................................................................49 ARRIVAL UNKNOWN - ARNK ...................................................................................................................................50 RECONFIRMING SEGMENT.....................................................................................................................................51 OPTION QUEUE ........................................................................................................................................................52 QUEUE TO OWN OFFICE ON TODAY’S DATE ...................................................................................................52 QUEUE TO OWN OFFICE ON SPECIFIED DATE ...............................................................................................52 PRINTING...................................................................................................................................................................53 PRINTING OPTIONS .............................................................................................................................................53 MANUALLY INSERT TICKET NUMBER....................................................................................................................54 MINIMUM CONNECTING TIME.................................................................................................................................55 SPLITING A PNR........................................................................................................................................................56 STEPS TO SPLITING A PNR ................................................................................................................................56 HISTORY ....................................................................................................................................................................57 HISTORY OPTIONS: .............................................................................................................................................57 QUEUES.....................................................................................................................................................................58 DEFAULT QUEUE......................................................................................................................................................58 QUEUE COUNT .........................................................................................................................................................59 QUEUE OPTIONS..................................................................................................................................................59 QUEUE SORTING ENTRIES.................................................................................................................................60 QUEUE DELAY ......................................................................................................................................................60 QUEUE REMOVING ..............................................................................................................................................60 QUEUE IGNORE....................................................................................................................................................60 PLACEMENT IN QUEUE .......................................................................................................................................60 SENDING QUEUE MESSAGE ..............................................................................................................................60 TRAVEL INFORMATION............................................................................................................................................61 AMADEUS FARE QUOTE..........................................................................................................................................62 FARE QUOTE FOLLOW-UP ENTRIES .................................................................................................................62 ITINERARY PRICING ENTRIES............................................................................................................................63 AIS PAGES FOR FARE QUOTE ...........................................................................................................................63 FARE QUOTE DISPLAY - FQD .................................................................................................................................64 FARE QUOTE DISPLAY EXPLANATION..............................................................................................................65 FARE QUOTE DISPLAY OPTIONS ..................................................................................................................68 FOLLOW-UP ENTRIES AFTER FARE QUOTE DISPLAY ...............................................................................69 CURRENCY CONVERSION ENTRIES .................................................................................................................69 RATE OF EXCHANGE...........................................................................................................................................69 EXCESS BAGGAGE CHARGES ...........................................................................................................................69 INFORMATIVE PRICING ...........................................................................................................................................70 JOURNEY TYPE LIMITS............................................................................................................................................70

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INFORMATIVE PRICING ON COMMAND PAGE......................................................................................................71 INFORMATIVE PRICING MASK ON COMMAND PAGE ..........................................................................................75 PRICING MASK EXPLANATION ...........................................................................................................................76 STOPOVER, TRANSFERS, AND SURFACE IN THE MASK ...........................................................................77 INFORMATIVE PRICING OPTIONS .................................................................................................................78 ITINERARY PRICING.................................................................................................................................................80 PRICING CONDITIONS APPLY FOR ITINERARY PRICING ...................................................................................80 PRICE A PNR .............................................................................................................................................................81 PRICE MULTI-PASSENGERS PNR ......................................................................................................................82 PRICE A PNR WITHOUT CREATING TICKET IMAGE (TST) ..................................................................................83 ITINERARY PRICING OPTIONS.......................................................................................................................84 AMADEUS BEST BUY PRICING ...............................................................................................................................85 AMADEUS BEST BUY ENTRIES...............................................................................................................................85 AMADEUS BEST BUY WITH AUTOMATIC REBOOKING ...................................................................................86 AMADEUS BEST BUY WITH MANUAL REBOOKING..........................................................................................88 AMADEUS BEST BUY TO DISPLAY LOWEST APPLICABLE FARE ..................................................................90 AMADEUS CENTRAL TICKETING ............................................................................................................................91 AREA REPORTIN PLANS / BANK SETTLEMENT PLANS .......................................................................................92 TICKETING AGREEMENT TABLE ............................................................................................................................93 ELECTRONIC TICKET...............................................................................................................................................94 STEPS TO ISSUE AN ELECTRONIC TICKET ..........................................................................................................94 STEP1- CREATE A PNR .......................................................................................................................................94 STEP2 – PRICE AND SAVE THE REQUIRE FARE .............................................................................................94 STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS ..........................................................................94 STEP4- SAVE THE PNR CHANGES.....................................................................................................................95 STEP5- ISSUE AN ELECTRONIC TICKET ...........................................................................................................95 STEPS TO ISSUE NET /MARKET /SELLING FARE TICKET ...................................................................................96 STEP 1 – CREATE A PNR ....................................................................................................................................96 STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR.........................................................................96 STEP 3 – SAVE THE TICKET RECORD IN THE PNR .........................................................................................96 STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS ........................................................................96 STEP 5– SAVE THE TICKET RECORD IN THE PNR ..........................................................................................96 STEP 6 – TO VIEW TICKET RECORD (IF NEEDED)...........................................................................................97 STEP 7– ISSUE AN ELECTRONIC TICKET .........................................................................................................97 CRYPTIC ENTRIES TO UPDATE TST / TICKETING FIELDS ..................................................................................98 DISPLAY AN ELECTRONIC TICKET RECORD......................................................................................................100 STATUS INDICATORS OF ELECTRONIC TICKET RECORD ...............................................................................101 VOID / CANCEL AN ELECTRONIC TICKET RECORD...........................................................................................102 STEPS TO VOID / CANCEL AN E-TICKET RECORD ............................................................................................103 STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD...................................................................................103 STEP 2 – TO VOID AN ELECTONIC ETICKET RECORD..................................................................................103 STEP 3- DISPAY AN ELECTRONIC TICKET RECORD.....................................................................................104 STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS.........................................................104 REVALIDATION AN ELECTRONIC TICKET ...........................................................................................................105 STEPS FOR REVALIDATING AN E-TICKET ..........................................................................................................105 STEP 1 – CHANGE THE RESERVATION AS PER REQUIRED DATES: ..........................................................105 STEP 2- DISPLAY AN E-TICKET RECORD : .....................................................................................................105 STEP 3- REVALIDATE AN E-TICKET .................................................................................................................106 STEP 4- DISPLAY REVALIDATED TICKET RECORD .......................................................................................106 REISSUE AN ELECTRONIC TICKET ......................................................................................................................107 STEPS TO REISSUE AN ELECTRONIC TICKET ...................................................................................................108 REISSUE OF UNUTILISED TICKET ...................................................................................................................108 REISSUE OF PARTIALLY USED TICKET ..........................................................................................................120 AMADEUS AUTOMATED REFUNDS ......................................................................................................................133 STEPS TO PROCESS AUTOMATED REFUNDS ...................................................................................................134 STEP 1: DISPLAY REFUND RECORD ...............................................................................................................134 STEP 2: ENTER THE CANCELLATION PENALTY ............................................................................................134 STEP 3: PROCESS THE REFUND .....................................................................................................................134

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UNUSED ELECTRONIC TICKET REFUND ............................................................................................................135 STEP 1: DISPLAY THE REFUND RECORD .......................................................................................................135 STEP 2: ENTER THE CANCELLATION PENALTY ............................................................................................135 STEP 3: PROCESS THE REFUND .....................................................................................................................135 STEP 4: DISPLAY THE QUERY REPORT..........................................................................................................135 PARTIAL/HALF PUBLISHED FARE REFUNDS .....................................................................................................136 STEP 1: DISPLAY THE REFUND RECORD .......................................................................................................136 STEP 2: ENTER THE USED FARE .....................................................................................................................136 STEP 3: ENTER THE CANCELLATION PENALTY ............................................................................................136 STEP 4: DISPLAY TAX PANEL ...........................................................................................................................136 STEP 5: DISPLAY ACTIVE REFUND RECORD .................................................................................................137 STEP 6: PROCESS THE REFUND .....................................................................................................................137 STEP 7: DISPLAY QUERY REPORT ..................................................................................................................137 AMADEUS REPORTS..............................................................................................................................................138 QUERY REPORT.................................................................................................................................................138 SUMMARY REPORT ...........................................................................................................................................138 DAILY REPORT ...................................................................................................................................................138 ITEM REPORT .....................................................................................................................................................138 AMADEUS CARS .....................................................................................................................................................139 CAR COMPANY ACCESS LEVELS.........................................................................................................................139 STANDARD ACCESS ..........................................................................................................................................139 COMPLETE ACCESS ..........................................................................................................................................139 COMPLETE ACCESS PLUS ...............................................................................................................................140 DISPLAY CAR LOCATION LISTS - OVERVIEW.....................................................................................................141 BY CITY / AIRPORT CODE .................................................................................................................................141 BY COUNTRY /STATE/PROVINCE CODE .........................................................................................................142 SPECIFYING AN AREA .......................................................................................................................................143 DISPLAY CAR LOCATION POLICY ........................................................................................................................143 DISPLAYING CAR AVAILABILITY AND RATES .....................................................................................................144 SINGLE-COMPANY AVAILABILITY & RATES DISPLAY ...................................................................................144 MULTI- COMPANY AVAILABILITY & RATES DISPLAY.....................................................................................145 AVAILABILITY & RATES DISPLAY FROM A PNR .............................................................................................146 DISPLAYING CAR RATE FEATURES/RATE RULES - OPTIONS .....................................................................147 RATE FEATURES FROM A CAR AVAILABILITY ...............................................................................................147 RATE FEATURES FROM A CAR SEGMENT .....................................................................................................148 SELLING A CAR.......................................................................................................................................................149 SELL FROM A CAR AVAILABILITY ....................................................................................................................150 SELL FROM A CAR LOCATION LIST .................................................................................................................151 DIRECT SELL – LONG SELL ENTRY .................................................................................................................152 AMADEUS HOTELS.................................................................................................................................................153 HOTEL LIST DISPLAY .............................................................................................................................................153 HOTEL LIST DISPLAY OPTIONS .......................................................................................................................153 HOTEL FEATURES DISPLAY .................................................................................................................................153 HOTEL AVAILABILITY / RATES DISPALY..............................................................................................................154 HOTEL AVAILABILITY / RATES DISPLAY OPTIONS ........................................................................................154 MULTI-COMPANY HOTEL AVAILABILITY / RATES DISPLAY ..........................................................................155 SINGLE-COMPANY HOTEL AVAILABILITY / RATES DISPLAY........................................................................156 HOTEL RATES.....................................................................................................................................................156 HOTEL PRICING / FEATURES ...........................................................................................................................156 HOTEL PRICING / FEATURES OPTIONS......................................................................................................156 HOTEL SELL ............................................................................................................................................................157 SHORT SELL ENTRY ..........................................................................................................................................157 SHORT SELL HOTEL OPTIONS ....................................................................................................................157 HOTEL RATE CODES.....................................................................................................................................157 DIRECT / LONG SELL ENTRY............................................................................................................................158

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AMADEUS CUSTOMER PROFILE ..........................................................................................................................159 CREATE A TRAVElLER PROFILE...........................................................................................................................160 CREATE A COMPANY PROFILE ............................................................................................................................162 EXIT FROM PROFILE MODE OPTIONS.................................................................................................................163 CUSTOMER PROFILE RETREIVAL OPTIONS ......................................................................................................164 ASSOCIATE A TRAVELLER PROFILE TO A COMPANY PROFILE..................................................................165 TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR .............................................................................166 TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR OPTIONS........................................................167 CREATE CUSTOMER PROFILE FROM A PNR .....................................................................................................167 OPTIONS USED WHILE DOING A COPY ......................................................................................................168 UPDATING PROFILE...............................................................................................................................................168 DEACTIVATING PROFILE.......................................................................................................................................168 REACTIVATING PROFILE.......................................................................................................................................169 AMADEUS QUICK REFERENCE ............................................................................................................................170 SIGN-N / SIGN-OUT.................................................................................................................................................170 DECODE / ENCODE ................................................................................................................................................170 CONVERSION..........................................................................................................................................................170 HELP.........................................................................................................................................................................170 AMADEUS INFORMATION PAGES ........................................................................................................................171 AVAILABILITY / SCHEDULE /TIMETABLE .............................................................................................................171 FOLLOW-UP ENTRIES FOR AVAILABILITY /SCHEDULE / TIMETABLE..............................................................172 FLIGHT INFORMATION...........................................................................................................................................172 SELL AIR SEGMENT ...............................................................................................................................................172 NAME FIELD ............................................................................................................................................................173 CONTACT FIELD .....................................................................................................................................................173 TICKET ARRANGEMENT FIELD.............................................................................................................................173 RECEIVED FROM FIELD.........................................................................................................................................173 END TRANSACTION ...............................................................................................................................................173 RETRIEVAL PNR .....................................................................................................................................................173 MINIMUM CONNECTING TIME...............................................................................................................................174 FREQUENT FLYER..................................................................................................................................................174 ADVANCE SEAT REQUEST....................................................................................................................................174 OTHER SERVICE INFORMATION - OSI.................................................................................................................174 SERVICES REQUIRED - SSR .................................................................................................................................174 CANCELLATION ......................................................................................................................................................174 CHANGE SEGMENT DATA .....................................................................................................................................175 RETRIEVE HISTORY ...............................................................................................................................................175 REMARKS ................................................................................................................................................................175 REPLCATE PNR ......................................................................................................................................................175 SPLIT PNR ...............................................................................................................................................................175 CLAIM A PNR ...........................................................................................................................................................175 PRINTER AND PRINTING .......................................................................................................................................176 PAST DATE PNR .....................................................................................................................................................176 MANUAL TICKET NUMBER ....................................................................................................................................176 TIMATIC....................................................................................................................................................................177 QUEUES...................................................................................................................................................................177 BANK SETTLEMENT PLAN.....................................................................................................................................177 FARE QUOTE DISPLAY ..........................................................................................................................................177 FOLLOW-UP AFTER FARE QUOTE DISPLAY.......................................................................................................178 CURRENCY CONVERSION ....................................................................................................................................178 EXCESS BAGGAGE CHARGES .............................................................................................................................178 RATE OF EXCHANGE DISPLAY.............................................................................................................................178 INFORMATIVE PRICING .........................................................................................................................................178 ITINERARY PRICING...............................................................................................................................................179 INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)..............................................................................179 INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)..............................................................................180 PRINTING TICKET ...................................................................................................................................................181 DISPLAY AN ELECTRONIC TICKET RECORD......................................................................................................181 VOIDING AN ELECTRONIC TICKET RECORD......................................................................................................181 REFUNDING AN ELECTRONIC TICKET ................................................................................................................181

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REPRINT AN ITR .....................................................................................................................................................182 DOCUMENT REPORT DISPLAY.............................................................................................................................182 CAR AVAILABILITY..................................................................................................................................................182 CAR LOCATION .......................................................................................................................................................182 CAR LOCATION POLICY.........................................................................................................................................182 CAR RATE FEATURES ...........................................................................................................................................183 CAR TERMS.............................................................................................................................................................183 CAR SELL OPTIONS ...............................................................................................................................................183 CAR MISCELLANIOUS ENTRIES ...........................................................................................................................183 CAR CODES.............................................................................................................................................................183 HOTEL LOCATION LIST DISPLAY..........................................................................................................................184 HOTEL FEATURES / DESCRIPTIONS....................................................................................................................184 HOTEL POINT OF REFERENCE.............................................................................................................................184 HOTEL AVAILABILITY .............................................................................................................................................184 HOTEL PRICING FEATURES..................................................................................................................................184 HOTEL SELL OPTIONS...........................................................................................................................................184 HOTEL MISCELLANIOUS ENTRIES .......................................................................................................................185 HOTEL CODES ........................................................................................................................................................185 CUSTOMER PROFILE.............................................................................................................................................186 CREATE A CUSTOMER PROFILE..........................................................................................................................186 CREATE A CUSTOMER PROFILE FROM A PNR ..................................................................................................186 UPDATE EXISTING CUSTOMER PROFILE ...........................................................................................................186 MODIFY A CUSTOMER PROFILE ..........................................................................................................................186 RETRIEVE A CUSTOMER PROFILE ......................................................................................................................186 CANCEL A CUSTOMER PROFILE..........................................................................................................................186 REACTIVATE CANCELLED PROFILE ....................................................................................................................187 TRANSFER PROFILE ELEMENTS TO A PNR .......................................................................................................187

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AMADEUS SELLING PLATFORM (AMADEUS VISTA)
Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service. Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system. Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of version 2.3P200 upwards will see the new name Amadeus Selling Platform in the user interface.

INITIATES AMADEUS SELLING PLATFORM
Click on icon on your desktop to browse Amadeus Selling plat form. If your home page by default for Amadeus Selling platform it will open automatically otherwise you could type amadeusvista.com at address bar. To launch your current version of Amadeus Selling Platform (Vista), just click on the left side on LAUNCH AMADEUS SELLING PLATFORM System initiates Amadeus selling plat form application System Response:

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System Response:

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SIGN-IN THE GRAPHIC MODE
To sign in to Amadeus, you use a unique code or sign. Your sign is created for you by your local security administrator who can grant attributes to your sign that control the functions you are allowed to use and the level of security you are permitted to have. The security administrator may also set your sign so that you have to enter a password when you sign in. in this case, after entering your password, you sign in with your sign and a duty code. The duty code is part of the security structure in Amadeus. Fill boxes with your sign-in information

Enter your password in password box Select at least one work area

Click on

icon to sign-in

System Response:

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SIGN-IN / SIGN-OUT ON COMMAND PAGE
Two type of sign modes use in Amadeus are: 1. Sign in to production mode 2. Sign in to training mode Sign-in in to first available area, enter Explanation: JI 2345XY /GS JI JJ JI2345XY/GS

Sign in transaction code Agent sign Slash followed by the duty code

DUTY CODES
AS CE GS PD Agent sell (travel agents only) Customer engineer General sales agent Pre/post departure agent PR RC SU TR Programmer Space control Supervisor TTY reject agent

For each terminal there are six work areas. When agents share a terminal, each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as A, B, C, D, E, and F.

SIGN OPTIONS ON COMMAND PAGE
Sign-in entry to the first available area: Sign-in to work area A : Sign-in to multiple areas: Sign-in to all work area: Sign-in with password Display the status of work areas: Re-display the Sign-in message: Sign-in to Practice Training: Sign-out of the current active area: Sign-out of the specific area: Sign-out of multiple work areas, with the same agent: Sign-out of all work areas: JI 0000AA / GS JI A 0000AA / GS JI A/B/D/F0000AA / GS JI * 0000AA / GS JI 0000AA/GS – amadeus1 JD JB JJ0000AA / GS JO JO B JO A/C/F JO *

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If you have a PNR displayed in a particular area, the system displays the message PNR Present – please finish or ignore. You must ignore or end transacts the PNR before you can sign out. The Amadeus system scans all signed-in terminals at 120-minute intervals. If you have not performed a transaction on your terminal within the last 120 minutes, the terminal is automatically signed out.

MOVE BETWEEN AREAS
When you sign in to more than one area, you can move from one to another by entering JM Followed by the work area you want to Move to. For example: JMB If you want to move to another area where more than one agent is signed in to the same Terminal, enter JM and the last two letters of your sign. For example: JMXY

MOVE BETWEEN WORK AREAS OPTIONS
Sign in to another work area: Move to a specific work area: Move to a work area by agent Sign: Suspend a work area temporarily: JX C JMB JM AA JS

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STATUS OF WORK AREAS
To display Status of the work areas of Sign-In, Enter: System Response:
5897400E DOHQR2900 PSEUDO CITY : AGY

JD

AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME B-IN TRN AA/SU.EN 24 SIGNED A-OUT 02M PRD AA/SU.EN 24 SIGNED C NOT SIGNED D NOT SIGNED E NOT SIGNED F NOT SIGNED

Explanation: 5897400E DOHQR2900 AGY TM MOD SG DT LG TIME QCAT ACT Q STATUS NAME

Terminal number Office id Pseudo city code as a travel agency Time since last transaction in this area Mode- PRD for production, or TRN for practice training Last two characters of agent sign Duty code Language code System time display (24:24hr clock)(12:12hr clock) Queue category used for agent sign sorting Active queue Active category Status of Sign-in Name of the first passenger entered in the PNR.

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OFFICE PROFILE DISPLAY
Every Amadeus terminal is associated to an office id. The office id is structured as follows, For Example office id: DOHQR2900 Explanation: DOH QR 2

City or airport code for terminal location Corporate code for airline, travel agency, hotel, car, etc… Corporate qualifier code as travel agency 0 1 2,34 5 System user airlines Participating airlines Travel agencies Hotel provider Car provider 6 7 8 9 Tour provider Surface provider Other provider Wholesaler

900

Office number

The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing office id. Many transactions check the office Profile for security reasons. To display your own office profile, enter: PV To display the office profile for another office, enter: PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)

“ANC” field of the office profile indicates the office has Authority to

issue tickets.

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AMADEUS HELP
Online help contains a detailed description of all the entries that can be used in the Amadeus central system. Online help is intended to provide you with the most up to-date support in the use of The Amadeus central system. The information it contains is immediately updated as soon as functional enhancement is made to the system. You can display help Information any time, even before you sign in to the system, by entering: HELP or HE You can also access help in the following ways: - By Subject index - By Transaction code - By Quick path The main subject index provides quick paths to various subjects. For example, the fares subject Contains over 20 pages dealing with various aspects of fares. To access the index for the "Fares” Subject, enter: HE FARES The index provides a list of all the pages contained in that subject, and how to get to each page. For Example, to go to the introduction Page, enter: GP INT You can display help on every transaction code used in the Amadeus system. To request help for A Transaction, enter: HE (transaction code) For example: HE FQD To access help pages, you have a choice of quick path entries, which all begin with: HE You can find some of these quick paths listed in the main help index, or in the alphabetical index, or within a page. For example the quick Paths that can be used to access help on ticketing are: HE TICKETING HE TICKET HE TIC

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If you make a mistake in an entry, the system displays an error message. If this happens, you can Display online help for the transaction Code that you entered incorrectly by entering: HE/ If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction code used in the Entry. The information in a help page usually begins with an example of the basic entry you can use for that application. A table of contents follows which lists the sections in the page and indicates how to display them. For example, to move to the section starting on line 106, enter: MS106

AMADEUS ONLINE HELP OPTIONS
Help on Help : Help on a specific transaction: Help on a specific topic: Step-by-step instruction for common tasks: Help on the last transaction entered: List of updates to online help:

HE HE HE NM HEPNR NAME HE STEPS HE/ HE UPDATES

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AMADEUS INFORMATION SYSTEM – (A.I.S)
AIS is a central source of reference information available to all Amadeus users.

Some parts of AIS are updated by Amadeus, others by External providers. You can display AIS pages at any time, even when you are not signed into Amadeus. If you are working in Amadeus, you can display AIS and then return to your previous activity. You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airways page enters: GG AIR QR To display main index of AIS topic enter: GG AIS

AMADEUS INFORMATION SYSTEM DISPLAY OPTIONS
Display AIS INDEX: Airline in Amadeus: Access Level: Airline in Amadeus: Function Levels: List of carriers with origin country: Amadeus functions supported by a specific airline: List of airline having their own AIS pages: Information provided by a specific airline: Airline's city information: Information about Amadeus Cars: Information on a specific car company: Information about Amadeus Hotels: Information on a specific hotel chain: Product announcements in Amadeus: Weather forecast for a specific city: Information on specific Airport: Information on a specific country: Information from a specific Amadeus ACO: Information on Amadeus Input & Output codes: GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG AIS PCAL ACC PCAL FUN PCAL AIR PCA LH AIR AIS AIR QR AIR LH NYC CAR CAR ZI HTL HTL SI NEWS WEA JNB APT CDG COU QA AMA QA CODE

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ENCODING AND DECODING
Amadeus uses codes to represent locations, companies, and equipment in the entries you use in Amadeus and the displays that are Returned to you .Therefore you need to be able to interpret the Codes you see and use. The Encode and Decode transactions allow you to:
1- Display the code for a full name that you enter 2- Display the full name for a code that you enter 3- In some cases, display a full list of codes

You can encode and decode: Locations (Countries, Cities, States) Companies (Airlines, Cars, Hotels, Rail) Equipment (Cars, Aircraft)
To Encode an IATA Name: Examples: To Decode an IATA Code: Examples: DAN (IATA Name) DAN London DAN Heathrow DAC (IATA Code) DAC LON DAC LHR

ENCODING AND DECODING OPTIONS
Encode for Location: Encode/Decode a country: Encode/Decode a state: Encode/Decode an airline: Encode/Decode an aircraft: Encode/Decode a Hotel: Encode/Decode a car company: Decode City/Airport from three letters code: List all Airports for City: Decode an airline 2 letter code: Decode an airline number: List the states for a country: Nearest Ten Airports Location start with letter ‘’A’’ in a country

DAN RIYADH DC QATAR DNS WASHINGTON DNA EMIRATES DNE 747 DNH MARRIOTT DNC AVIS DAC LAX DB NYC DNA GF DNA 072 DNS US DAN CHICAGO/N DAN A /FR

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CONVERSION
You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMPLE Add ; DF120;25 Subtract DF 30-20 Multiply * DF 30*3 Divide / DF 20/2 You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10 You can use the DD transaction as:
A calendar: To display days of the week, dates, and the number of days between different dates. A clock: To display the time at different locations, time differences, and elapsed Flight times.

To display the day of the week for a specific date in the current year, enter, for example: DD31DEC System Response:
MON31DEC07

To display the day of the week for a specific date in another year, specify the year, Enter: DD 02FEB 05 System Response:
WED02FEB05

To display the system date, enter: DD System Response:
System Time is 0946/0946A on THU15MAR07

You can display the following times: 1- The current time for anywhere in the world 2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities

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Current time in another city and difference between that city and your own, Enter: DD LON Time in another city compared to a specified time to another city, Enter: DD LON1800/NYC To display the elapsed flying time between two cities, enter for example: DD PAR1335/LAX1720 Explanation: DD Transaction code
PAR 1335 / LAX 1720 Code for city of departure Departure time Separator Code for city of arrival Arrival time

To display the date for a specific city, enter, for example: DD SYD System Response: SYD Time Is 2049/ 849P on FRI16MAR07 SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter, for example: DD 25JAN/30

System Response: SAT24FEB07

U

To display a date a specified number of days before a given date, enter, for example: DD 25FEB/- 30

System Response: FRI26JAN07
You can combine the last two entry types to calculate a series of dates before and/or after the Specified date. For example, enter: DD 18FEB/-7/7/30

System Response: SUN11FEB06/SUN25NOV06/TUE20MAR06

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To display the number of days between two dates, enter, for example: DD 14JUL/25DEC

System Response: 164

CONVERSION OPTIONS
Calculate Percentage: Calculate time Difference between two Cities: Time for Specific City: Compare Two Cities Time: Number of Days after Date: Number of Days before Date: Day of the week for the Date:

DF 950 P 10 DD PAR/NYC DD SYD DD NYC1800/LON DD 12DEC/27 DD 12DEC/-14 DD 25DEC

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AMADEUS AIR
Amadeus Air provides airline Schedule and availability information for flight that have seats available for sale. Availability and schedule displays contain flights for airlines that have a sales agreement with Amadeus. Airlines can have the following access levels with Amadeus:

/

Amadeus Access: both Amadeus access update and Amadeus access sell.

:

Amadeus Access update: provides real-time schedule updates and, when
Numeric Availability' is supported, last Availability from Amadeus principal displays.

.

Amadeus Access Sell: fully secured sale (HK) for each seat.

*

Direct Access:: real-time link to airline system to display accurate
availability

(Blank) Standard Access: flight availability and schedules updated weekly. Message sent to Airline at end of transaction.

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AMADEUS AVAILABILITY
An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.

AMADEUS SCHEDULE
An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes. The Transaction code for a neutral availability is (AN) or neutral schedule is (SN). To request A different type of display, replace AN or SN with any of the following: AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time

BY NEUTRAL DISPLAY
A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).

BY DEPARTURE TIME DISPLAY
A display by departure time (AD or SD ) shows flights in order of departure and starts with flights departing up to one hour before the time you specify. If you do not specify a time, the display starts with flights departing up to one hour before the current time (for the current date) or flights departing from 0000 (mid night) on the day of departure (for a future date).

BY ARRIVAL TIME DISPLAY
A display by arrival time (AA or SA ) shows flights in order of arrival and starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of arrival (for a future date).

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BY ELAPSED TRAVEL TIME DISPLAY
A display by elapsed travel time (AE or SE ) shows flights in the order determined by the following calculation: the actual elapsed flight Time (including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on the availability or schedule display.
-----------------------------------------------------------------------! Flight ! Elapsed ! Elapsed time ! Display ! ! Departs ! Flight time ! From 1600 ! Order ! -------------------------------------------------------------------------------! 1630 ! 5hrs 45min ! 6hrs 15min ! Second ! ! 1700 ! 5hrs ! 6hrs ! First ! ! 1800 ! 4hrs 30min ! 6hrs 30min ! Third ! ! 1900 ! 4hrs ! 7hrs ! Fourth ! ---------------------------------------------------------------------------------

The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA.
1.Non-stop flights, by departure time (earliest to latest) 2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed flight time

Two and three segment connections, online connections, and interline connections are not sorted. European Union regulations apply in most Amadeus market except the US ACO.

AMADEUS AVAILABILITY / SCHEDULE OPTIONS
To request an availability or schedule display For One-way routing AN 11JUL DOHDXB SN 11JUL DOHDXB For Specific Time, AN 11JUL DOHDXB 0900 SN 11JUL DOHDXB 0900 For Specific Carrier, AN 11JUL DOHDXB / A QR SN 11JUL DOHDXB / A QR For Specific Class, AN 11JUL DOHDXB / C F SN 11JUL DOHDXB / C F For Specific Cabin, AN 11JUL DOHDXB / K F SN 11JUL DOHDXB / K F For Specific Transit point (Via), AN 11JUL DOHDXB / X AUH SN 11JUL DOHDXB / X AUH Combination, AN11JUL DOHDXB 0900/ X AUH / A GF / C F

SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

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DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code. You can only use the availability-by-departure time (AD) Transaction code. Enter, for example: 1EKAD12SEPDOHDXB or Display Amadeus availability and apply change entry for specific line number of airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4 System Response:
21 22 EK842 EK844 F9 V9 F9 V9 Y9 T9 Y9 T9 B9 H9 B9 H9 Q9 S9 Q9 S9 K9 K9 DOH DXB 0940 DOH DXB 1300 0940 1300 0 777 0 777

Direct Access Availability Starts with Line 21 Scrolling entries are used to request additional displays within the same period of availability or schedule display.
MD or MB MU or MT MD MB MU MT MN MY MPAN MPSN Moves To A Subsequent Screen Moves To A Preceding Screen Move Down Move Bottom Move Up Move Top Moves Next Day Moves Previous Day Redisplay Last Availability cleared Screen Redisplay Last Schedule Cleared Screen

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Modifications to a current display can be made by entering the transaction code for change – AC (availability change) or SC (schedule change) combined with the new information for the area to be modified. Multiple changes can be combined in a single transaction, If they are entered in the following sequence: Date Period AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC //MIL or SC //MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3

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TIME TABLE
Timetable displays can be requested using the following transaction codes: TA TD TE TN
By Arrival Time Order By Departure Time Order By Elapsed Time Order By Neutral Order

TIME TABLE DISPLAY OPTIONS
Weekly timetable Weekly timetable from specific date Weekly timetable for specific carrier

TN DOHCAS
TN01JULDOHCAS TNDOHCAS/AQR

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FLIGHT INFORMATION
FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLIFO is provided to Amadeus by the airline. Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO for a flight operated by another Airline, the system displays an error message telling you that flight information is not available. You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability, or Schedule displays. This entry is used to display the latest known operational details of the flight. To request flight information for a specific flight today, enter, for example: DO QR620 For a specific date, enter for example: DO QR620/12JUL

FLIGHT INFORMATION DISPLAY OPTIONS
From availability / schedule displayed: From PNR segment: By Flight Information DO2 DO2 DOBA124/12JAN

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PASSENGER NAME RECORD
A passenger name record (PNR) contains the details of a passenger's reservation, and other information related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elements but it must contain the following five mandatory elements:
- Name element - Itinerary element - Contact element - Ticketing element - Received from element A passenger name A booking for a flight or other service A telephone number, or contact information for the person making the booking An indication of the arrangements for issuing a ticket for the booking The Name of the person who has mad the booking

After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character code called a record locator which you can use to retrieve The PNR

NAME ELEMENT
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group

At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.

SINGLE PASSENGER NAME
To enter a name element for a single passenger, you enter the transaction code NM followed by followed by the passenger's surname, a slash, and the given name or initial. You can also add a title, preceded by a space. NM1ALNASSAR/JAFFER MR System Response: 1. ALNASSAR/JAFFER MR Note: The surname must contain a minimum of two characters and can contain up to 59Characters. The system uses the passenger type codes for fare pricing and to create OSI or SSR elements that identify the status of certain passengers.

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In general, you can enter only one type code per passenger. The exceptions are the infant and id codes, which you can combine with other type codes. You enter the passenger type code between parentheses immediately after the first name or title. Here is an Example Entry: NM1JONES/TOM(YTH) The passenger type code YTH indicates that the passenger is a youth. For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter CHD , the system generates an SSR element to inform the airline that the passenger is a child and is to be treated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06) System Response:
1. ALEMADI/YASIN(CHD/01JAN06) 2 SSR CHLD LH HK1 01JAN06

MULTIPLE PASSENGER WITH SAME SURNAME
If several passengers with the same surname are travelling together, then you only need to enter the surname once. This is useful for Family parties, etc. Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given name and title of each Passenger, with each passenger separated by a slash. For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS System Response:
1.ALNASSAR/JAFFER MR 2.ALNASSAR/MARIYUM MRS 3.ALNASSAR/NOORA MISS

MULTIPLE PASSENGER WITH DIFFERENT SURNAMES
Multiple surnames, with the individual passenger name for each, can be entered in a single entry. The transaction code NM is required only at the beginning of the entry or we can enter multiple surnames with using; in the end of every title. Entry: NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR or NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR

System Response: 1.ALNASSAR/JAFFER MR

2.ALSAAD/BADER MR

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PASSENGER WITH INFANT
There is a special passenger type code (INF) for infants travelling with an adult passenger. This type code is exceptional as it is entered with the accompanying adult passenger.

INFANT SURNAME SAME AS ADULT ASSOCIATED
Entry: NM 1ALEMADI/NOORA MRS(INF/ NASREEN/16JUN09) System Response: 1.ALEMADI/NOORA MRS(INF/NASREEN/16JUN09) 3 SSR INFT QR NN1 ALEMADI/NASREEN 16JUN09/S2

INFANT SURNAME DIFFERENT WITH ADULT ASSOCIATED
Entry: NM 1ALEMADI/NOORA MRS(INF ALNASSAR/NASREEN/16JUN09) System Response: 1.ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JUN09) 3 SSR INFT QR NN1 ALNASSAR/NASREEN 16JUN09/S2

NAME FIELD OPTIONS
Single Passenger: NM1ALKULAIFI/ALI MR Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS Multi Passenger with different surname: NM1ALKULAIFI/ALIMR; NM 1ALKULAIFI/NORSMRS Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN06) Infant, same surname as Adult: NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09) Infant, different surname as Adult: NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN09)

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SELL SEGMENT
An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary element is called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element follow the Name, and are number consecutively. - Direct sell (long entry) - Sell from availability (short entry) Each time you make a sell entry, the system displays the response as an element in the PNR with the appropriate action code for the Airline’s sales agreement with Amadeus. When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell entry is also called a direct sell entry. The long sell entry does not refer to an availability or schedule. SSQR001B10DECDOHLHR4 Explanation
SS QR001 B 10DEC DOHLHR 4 or NN4 Segment Sell Transaction Code Airline Code and Flight Number Class of Service Departure Date Origin and Destination Airport Codes Number of Seats Requested

or

SSQR001B10DECDOHLHRNN4

When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display.

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The availability display below illustrates the short sell Entry:
** AMADEUS AVAILABILITY - AN ** LHR HEATHROW.GB ** ** IC/HI/CP ** ** GR8 RATES AT SELECTED LONDON HOTELS ** ** ** ALL RATES IN GBP*PER ROOM/PER NIGHT ** >GGHTL6CNEWS 1 2 QR 005 QR 001 F6 A5 J9 L9 F9 A9 J9 L9 D9 Q9 D9 Q9 I0 K9 I0 K9 Y9 T9 Y9 T9 B9 V9 B9 V9 /DOH W9 H0 /DOH W0 H0 LHR 3 LHR 3 1150 1300 98 SU 12DEC 0000

1640 1750

0/332 0/332

7:50 7:50

To sell one F class seat for QR001, Enter:

SS 1F2

Explanation SS 1 F 2

Segment Sell Transaction Code Number of Seats Class of Service Availability or Schedule Line Number

Here are some examples of entries you can make when you want to book connecting flight in a different class of service: 1- Book 3 seats in M class on the first segment and C class on the second segment, both segments on line 4 of availability display, Enter: SS3MC4 2- Book 3 seats in M class on the first segment, C class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter: SS3MCF4

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CONTACT
A PNR must include a contact element (to indicate where passengers can be contacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be covered by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, Enter: AP DOH 4667579 – H Explanation
AP DOH 4667579 -H Contact Transaction Code City code of the Telephone Number Telephone Number Dash, followed by the telephone location indicator

In addition to telephone contact elements, you can enter e-mail contact elements. For e-mail: APE- abc@abc.com

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TICKET ARRANGEMENT
A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be present in a newly created or retrieved PNR before end of transaction is accepted by the system. The maximum number of active ticketing arrangement elements for each PNR is 127. Basic entry for ticket arrangement: TKOK Where TK is transaction code for ticket arrangement OK TL
Tickets have been issued (no queue placement) Ticket time limit is used to request ticket issuance on a specific date and time, and in your office or in another location. Automatic queue placement to queue 8, Category C1. This identifier enables the itinerary to be automatically cancelled when the date entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.

XL

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RECEIVED FROM
The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appears in the PNR during the current session and is recorded in PNR history when the PNR is filed at the end of transaction. The basic received from entry consists of the transaction code RF followed by the name of the responsible person. You can enter the name in any format. The RF element can contain a maximum of 69 characters, including spaces. Basic Entry for Received From: RF MR ALNASSAR Explanation RF MR ALNASSAR Received from transaction code Free flow text

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END TRANSACTION
When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the system. To file and close the PNR, enter: ET System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)

To end transaction and redisplay the PNR on your screen, enter: ER With one entry you can end transaction and change advice codes in the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In addition, associated elements, such as the FA or FB element, are updated or removed from the PNR as appropriate. Enter: ET K With one entry you can end transaction and change advice codes, and redisplay the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, And UC are transferred to the history section of the PNR. In addition, associated Elements, such as the FA or FB element, are updated or removed From the PNR as appropriate. Enter: ER K

Please cancel all ‘’ HX ’’ segments from the Amadeus PNR. If failed to remove ‘’ HX’’ segments from the PNR, airline may raised the ADM’S to travel agency.

Note:

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IGNORE
The ignore entry disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain until the screen is cleared. Basic entry: IG System Response:
-IGNORED-IGNORED-ABC123 For a newly created PNR For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen in its original form without any modification, enter: IR

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CANCELING
PNR elements are divided in to three categories: Name Elements Flight Segments Other

You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR history. When you cancel an itinerary element, a message is sent to the vendor(Air Line, Car, Hotel, etc.). To cancel Element on line 2 , enter: XE 2 You make the cancel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI You cancel Seat request element on the line 6: SX6

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RETRIEVAL
The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR during the current session. A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has responsibility - Containing PTAS that it created - That other offices in the same chain created

RETRIEVING A PNR BY RECORD LOCATOR
All agents can retrieve PNRS for which they are responsible, or for which an EOS agreement is in place, by entering: RTW4RQL4 Explanation
RT W4RQL4 Transaction Code Record Locator

RETRIEVING A PNR BY SURNAME
This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name. For example: RT/SMITH/J Explanation
RT /SMITH/J Transaction Code Slash followed by name or group name

RETRIEVING A PNR BY ALPHABET
Retrieve PNR For Partial Name or Alphabet, Enter: Explanation RT /S RT/S

Transaction code Slash followed by partial name or alphabet

RETRIEVING A PNR FROM NAME LIST DISPLAY
To display a PNR from a list displayed by another retrieval entry, enter: RT 2 (2 Is the Reference Number) To redisplay the list before or after modifying the displayed PNR, enter: RT 0

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RETRIEVING A PNR BY FLIGHT NUMBER AND NAME
To Display a PNR by Flight Number and Name, Enter: RTQR001/23DEC-ALNASSAR Explanation
RT QR001 /23DEC -ALNASSAR Retriever transaction code Flight number Slash followed by date Dash followed by passenger name

RETRIEVING A PNR BY FLIGHT NUMBER
The PNRS that have been created for a specific flight on a specified date. Only the PNRS that you are allowed to retrieve individually appear in the list. To list all PNRS for A flight on a Specific date, enter the date after the flight number. For example: LM/BA902/10JUN/LHRFRA Explanation
LM /BA902 /10JUN LHRFRA Transaction Code Slash followed by the airline code and flight number Slash followed by the date Origin and Destination Airport codes

RETRIEVING A PNR FROM LIST OF FLIGHT SEARCH DISPLAY
You can retrieve A PNR from A search by flight display using the transaction code LM followed by the line number for the PNR in the Display, for example: LM 002 To redisplay the search by flight display, enter: LM 0

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STEPS TO CREATE A PNR
Following are the steps to create a PNR.

STEP 1 – DISPLAY THE AVAILABILITY / SCHEDULE
Entry: AN15JUNDOHDXB - or – SN15JUNDOHDXB System Response:
AN15JUNDOHDXB ** AMADEUS AVAILABILITY - AN ** DXB DUBAI.AE 1 2 3 4 QR 102 EK 848 QR 100 EK 842 F9 Q9 F4 B4 F9 Q9 F4 B4 P9 K9 A4 K4 P9 K9 A4 K4 A5 H9 J4 Q4 A0 H9 J4 Q4 Y9 V9 C4 H4 Y9 V9 C4 H4 B9 T9 Y4 L4 B9 L9 W9 W4 T4 L9 M9 /DOH M4 DOH V4 M9 /DOH DOH DXB 1 DXB 1 DXB 1 DXB 1 0050 0345 0755 0945 0255 0545 1000 1145 130 FR 15JUN 0000 E0/320 E0/332 E0/320 E0/332 1:05 1:00 1:05 1:00

Y4 W4 M4 L4 T4 V4

STEP 2- SELL THE AIR SEGMENT/ SEGMENTS
Sell the Air segment / segments from the availability display, For Example: Sell ‘’3’’ seats on ‘’EK848’’ (Line Number 2 of availability display) in ‘’V’’ class. Entry: SS3V2

System Response: RP/DOH1A0980/ 1 EK 848 V 15JUN 5 DOHDXB DK3 NON SMOKING FLIGHT LEG SEE RTSVC

0345 0545

15JUN

E

0 332 M

STEP 3- ENTER THE NAME/NAMES
Single Name: NM1ALNASSAR/KHALIFA MR Same Family Name for 2 Passengers: NM2 ALNASSAR/KHALIFA MR/MARIAM MRS Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN03) Infant Family Name as Adult: NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) Infant Family Name different from Adult: NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN08)

System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JUN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 SSR INFT EK NN1 ALNASSAR/NOORA 16JUN09/S4/P2 6 SSR CHLD LH HK1 01JUN03

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STEP 4- ENTER THE CONTACT DETAILS
Telephone contact of passenger: AP DOH 4667579 B C/O ZAFAR Travel Agency Contact: AP (Press ENTER key) E-mail contact: APE-abc@abc.com

System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JUN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 SSR INFT EK NN1 ALNASSAR/NOORA 16JUN09/S4/P2 8 SSR CHLD LH HK1 01JUN03

STEP 5- ENTER THE TICKET ARRANGEMENT OPTION
Ticket arrangement, No Time Limit: TKOK - OR Ticket arrangement, With Time Limit: TK TL10JUN/1200

System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JUN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK NN1 ALNASSAR/NOORA 16JUN09/S4/P2 9 SSR CHLD LH HK1 01JUN03

STEP 6- ENTER THE RECEIVED FROM ELEMENT
Received from (contact person’s name): RF KHALIFA

System Response:
RP/DOH1A0980/ RF KHALIFA 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN09/S4/P2

9 SSR CHLD LH HK1 01JAN03
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STEP 7- END TRANSACTION TO SAVE THE PNR
End Transaction to save changes: ET - OR End Transaction to save changes and redisplay PNR: ER

System Response: --- RLR --RP/DOH1A0980/DOH1A0980 AA/SU 5FEB07/0832Z ZAEYOT DOH1A0980/0001AA/5FEB07 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB HK3 0345 0545 15JUN E EK/AKTY6F 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK HN1 ALNASSAR/NOORA 16JAN09/S4/P2 9 SSR CHLD LH HK1 01JAN03

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OTHER SERVICE INFORMATION(OSI)
An OSI (other service information) element contains special information regarding a passenger or passengers in the PNR that is sent to the airlines that appear in the itinerary. An OSI element is not a service request and does not require confirmation from the airline. The mandatory items in an OSI entry are the transaction code OS and the twoletter code of the airline to which the information is to be sent. If the OSI element is for all airlines in the itinerary enter YY as A common code. The entry can contain a maximum of 68 characters. A PNR can contain a maximum of 127 OSI elements. Basic Entry: OS QR VIP COMPANY PRESIDENT Transaction code Specified airline specified for the OSI message OSI text

Explanation: OS QR VIP COMPANY PRESIDENT

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SPECIAL SEERVICE REQUEST(SSR)
An SSR (special service request) is an application to an airline to provide a particular facility for A Passenger or passengers. A special service request is made using an SR entry, which generates an SSR element in the PNR and a request message to the airline or airlines Concerned. A PNR can contain a maximum of 127 active SSR elements. To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR followed by a four-character service code. For example request for vegetarian meal, Enter: SRVGML For IATA-Meal Codes Enter: HE MEAL CODE

SPECIAL SERVICE REQUEST FOR FOID
To create an SSR for a FOID as a passport number, Enter SR FOID QR HK1-PP1234567/P1

SPECIAL SERVICE REQUEST FOR PASSPORT (AIPS)
To create an SSR for passport / identity Card information(AIPS):
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1

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FREQUENT FLYER
Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent flyers. Each frequent flyer is assigned an individual identification number. Some airlines maintain a database with frequent flyer records in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial 2- Frequent Flyer Identification Number 3- Frequent Flyer Priority Number.

To display the table of airlines that have agreements, enter: VFFD You can use transactions for frequent flyer passengers: To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA If the name element for the frequent flyer has already been entered in the PNR and you only want to enter the SSRFQTV element for mileage accrual, enter: FFN

CREATING A FREQUENT FLYER SSR ELEMENT
FFN (Airline Code) – (Frequent Flyer Account Number) This entry creates an SSR FQTV for a name element that is already in the PNR. When there is more than one name element in the PNR, passenger association is mandatory in the entry. FFN QR-123456789/P1 Explanation:
FFN QR -123456789 /P1 Transaction Code Airline code Dash followed by the frequent flyer number Slash followed by passenger name element number SR FQTV QR-QR123456789/P1

Manual Entry:

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ADVANCE SEAT REQUEST
An advance seating request is an application to an airline to reserve specific seating at booking time for a passenger or passengers. Advance seating request entries can only be made for flight segments with one of the following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating SSR elements.

BASIC SEAT REQUEST – NON SMOKING
To make a basic request for a non-smoking seat, enter: ST

BASIC SEAT REQUEST – SMOKING
To make a basic request for a smoking seat, enter: ST /S To specify a preferred part of the aircraft, add one or more of the following area codes W Window A Aisle B Bulkhead To request smoking window, enter: ST /S/W To request specific seat number, enter: ST /R/12A

SEAT MAP DISPLAY
The display seat map entry shows the layout of the aircraft cabin for a particular flight and class. This is used to facilitate advance seating requests. Entry: SM QR001/ F/12MAR DOHLHR

SEAT MAP DISPLAY FROM PNR FLIGHT SGMENT
To display seat map for segment 8, enter: Explanation:
SM 8 Transaction Code Flight Segment Number

SM8

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OPEN FLIGHT SEGMENT
Enter an open segment, instead of booking an air segment, when you do not know all the details of a passenger’s flight plans but you still want to complete, price and ticket the itinerary. In the open segment, you can specify the departure and arrival cities. If the departure date is specified, it will be printed on the ticket. Flight number is required for open segment. Entry: SOBAC25NOVLHRJFK Explanation:
SO BA C 25NOV LHR JFK Transaction Code Airline Code Class of Service Departure date (optional). Departure City Arrival City

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ARRIVAL UNKNOWN - ARNK
An arrival unknown segment is an information segment you enter in the PNR to maintain segment continuity. Arrival unknown means that the method of transportation from the destination of one segment to the origin of the next segment is not known or the arrival city of the previous segment does not match the departure city of the next segment in the itinerary, or the arrival is by unspecified transport, Entry: SIARNK If you know the arrival date, you can add this to your entry. SIARNK16MAY Explanation: SI Transaction Code ARNK Arrival Not Known Indicator 16MAY Arrival Date (Optional)

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RECONFIRMING SEGMENT
You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for segments with confirmed status codes. Enter, for example: Entry: 3/RR Explanation:
3/ RR Segment Number, Followed By Slash Status Code for Reconfirmed Segment

Note: Please Check the Line Number before Reconfirm the Segment

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OPTION QUEUE
The option element is used to place a newly created or retrieved PNR to a specified office on a specified queue on a specified date. The option element entry consists of the transaction code op, followed by the identification of the office where it is to be queued and the date on which it is to be queued.

QUEUE TO OWN OFFICE ON TODAY’S DATE
ENTRY: OP/FREE TEXT Explanation:
OP /FREE TEXT Transaction Code Optional free-flow text, preceded by optional slash

QUEUE TO OWN OFFICE ON SPECIFIED DATE
ENTRY: OP 10APR/FREE TEXT Explanation:
OP 10APR /FREE TEXT Transaction code Queuing date Optional free-flow text, preceded by optional slash

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PRINTING
To print currently displayed PNR or 1st screen on local printer press print screen button on your key board or press CTRL + P . To print an existing PNR on default printer, enter the print transaction code WR followed by either an A (All) or S (Screen). - WRA Prints the entire PNR - WRS Prints the first screen of the PNR
The Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR) WRS/RT (Currently Displayed PNR - 1st Screen)

PRINTING OPTIONS
Display Basic Itinerary Extended Itinerary Print Basic Itinerary Print Extended Itinerary Print Joint Extended Itinerary IBD IED IBP IEP IEPJ

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MANUALLY INSERT TICKET NUMBER
The manual E- ticket number (FHE) entry is necessary for either of the following reasons: - Tickets have not been issued by the system automatically - Ticket have been issued automatically but you need to re-enter ticket numbers When you enter an FHE element, the ticket number is sent automatically to the airlines in the itinerary that have agreed to receive them. If the airline in your itinerary does not support automatic ticket number transmission, you must send the ticket number to the airline manually or call airline. For example: FHE INF 0051234567890-91/S3-7/P2 Explanation:
FH E INF 005 1234567890 - 91 /S3-7 /P2

Transaction code Electronic ticket indicator Passenger type indicator (PAX or INF) (optional) Three-digit airline code Ten-digit document number. Hyphen and last two digits of the last Segment association (if applicable) Single passenger association (if more than one Passenger)

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MINIMUM CONNECTING TIME
The DM transaction shows the minimum time passengers must allow making a connection between flights at an airport or city. For information about connections between terminals and airports at a multi-airport city, enter DM followed by the City Code and (Optionally) a date. DM LON –or- DM LON /15DEC08 For Example: DM CDG System Response:
CDG Standard Minimum Connecting Times CDG-CDG FROM TO CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM 12AD/D HMM 115 115 D/I HMM 115 115 I/D HMM 115 115 I/I HMM 115 115

Explanation: D/D D/I I/D I/I HMM

Transfer Type - Domestic/Domestic Transfer Type - Domestic/International Transfer Type - International/Domestic Transfer Type - International/International H = Hours, MM = Minutes

To display the minimum connection times between two airports, include both airport codes in your dm entry. For example: DM LGW -LHR To specify the arrival terminal of the inbound flight, enter, for example: DM CDG 2A To specify the departure terminal of the outbound flight, add a dash (-) before the Terminal number. Enter, for example: DM CDG -2B To specify both arrival and departure terminals, enter: DM CDG 2A -2B To display the connection times that apply between flights of two specific airlines at a specific airport, include the Airline and airport codes in your dm entry as follows: DM AF / CDG / LH

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SPLITING A PNR
If you want to modify A PNR that has already been stored, you will need to split it. As the word split implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR. You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing, you separate them from the original PNR, because all passengers in a PNR must have identical flight itineraries. The procedure to split a PNR consists of the following steps: 1. Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. This PNR is temporarily identified as the *Associate PNR*. Enter a received from element (RF) for the associate PNR. Make the end transaction and file entry (EF) on the associate PNR. The system displays the original PNR with the temporary identifier *Parent PNR*. Enter a received from element (RF) for the parent PNR. End transaction (ET) on the parent PNR.

2. 3. 4. 5.

STEPS TO SPLITING A PNR
12345SP 3 or SP 3,4 RF Zafar EF RF Zafar ET

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HISTORY
Every PNR that is created in the Amadeus central system has associated historical information. The historical information is a record of the creation of the PNR and of any additions, modifications, Cancellations and deletions that are subsequently made to it. The system updates PNR history at each end of transaction entry. The PNR header line appears at the top of the history. Subsequently, each activity in the PNR is listed as a numbered element. The number for each element indicates when that activity was performed. Activities that are associated with the creation of A PNR are numbered 000, activities from the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications is called a step. For 000 000 000 000 Example: ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E* OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z

When an element is modified, cancelled or deleted, it appears in history with two numbers.
Example: 001/003 CS/NW1799M 10DEC 4 MIADEN HK4 1315 1705/KK

The first number (001) indicates the stage at which the item was originally entered in the PNR. The second number (00303) indicates when the modification, cancellation or deletion was made. To display the entire history of the current PNR, without queue history, enter: RH

HISTORY OPTIONS:
You can choose to display a partial PNR History:
RHA RHN RHG RHQ RHI RLH Air Segments Name Elements General Facts (SR, SK, OS) Queue Itinerary Segments Record Locator

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QUEUES
It is very important that you work your queues regularly. You can use queues to do the following:
Simplify your work environment Organize your workload Send PNRS and messages to queues in your office and to branch office queues Work on PNRS and messages that require further action

PNRS may require further action for the following reasons:
- Segments, services, options, or seats from a waitlist have not yet been confirmed. - The office responsible for the PNR has changed. - There has been a change in the flight segment. - There has been a change in the ticketing arrangement. - The ticketing time limit has expired. - There has been a change in the group PNR.

Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and messages.

DEFAULT QUEUE
The 0 1 2 3 4 5 7 8 9 12 23 25 26 80 87 94 96 97 Following Queues available in Amadeus: General Confirmation Waitlist Clearance Options Responsibility Change Rates Schedule Change Ticketing/Time Limit Other Airline Control Expired Time Limit Request for Reply Multi list PNRS Multi list PNRS Prepaid Ticket Advice Group PNRS Message - Customer Profiles Message - Past Date Records Message

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QUEUE COUNT
You can request a queue count display for: QT - A Queue count for all queues, categories, and date ranges, with active PNRS or messages. QTQ - A Summary Queue count for all activated queues. To start processing queues in the queue bank, enter: QS You must include the queue number in your entry. You can also include: A specific category and date range to start processing after making a QS entry,

QUEUE OPTIONS
QV QN QI QD QF ET QE QM RT QU Display a list of PNRS on specific Queue Deletes the PNR / MSG and displays the next one Ignores the PNR / MSG and exits the queue Delays the PNR / MSG to the delay queue and displays the next one Ends transaction on the PNR and exits the queue Ends transaction on the PNR and displays the next PNR Places a PNR/ MSG on queue Places a PNR / MSG on multiple queues Redisplays PNR if screen is cleared Redisplays message if screen is cleared

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QUEUE SORTING ENTRIES
Specific queue number Specific queue number and category number Specific queue number, category number, and date range QS8 QS8C1 QS8C1D1

QUEUE DELAY
To retain the PNR in the Queue and redisplay next PNR: QD

QUEUE REMOVING
To remove the current PNR or message from the queue, enter: QN After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR before removing it from the queue, use the ET entry instead of QN. For message queues only, to remove the current message and exit the queue enter: QNF

QUEUE IGNORE
To exit the queue, enter: QI

PLACEMENT IN QUEUE
Following options to place the PNR in the Queue Specific Queue QE40C1 Specific Office QE/DOH1A0980/40C1

SENDING QUEUE MESSAGE
Sending the Message through Queue to Amadeus user:
>QE/DOH1A0980/97 (Use Tab Key for Next Line) This is a test message from Training Room Please ignore it………………. Free Flow Text

REGARDS //

(Enter)

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TRAVEL INFORMATION
You can use two different formats to find information in guided mode. You can use a four-letter Transaction or TI/, followed by the full Word for the information you need:
TIFV TIFH TIFA -orTI/Visa TI/Health TI/All Visa Information Health Information Visa and Health Information

For Visa Information, Enter: TIFV System Response:
NA AR DE TR

Explanation:
NA Passenger’s Nationality AR Alien Residents DE Destination Point (s) TR Transit/Transfer Points (Enter a Country Code or City Code in the Country) (Enter the Country Code of Current Residence) (Up To Ten Airport Codes) (Up To Ten Airport Codes)

Note: Move the Cursor with Help of Aero keys and type information as per field will get Travel information for move down next page Type MDTI.

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AMADEUS FARE QUOTE
Amadeus Fare Quote entries are divided into two types of transactions: FQ FX The Fare Quote transaction display information based on the data contained in an entry. No PNR requires. The itinerary pricing for specific itinerary a PNR requires. FQD FQP FXX FXP (No PNR require) (No PNR require) (PNR require) (PNR require)

Transaction code for Display Fare: Transaction code for Price Itinerary: Transaction code for Price Itinerary and No Ticket Record / image saved: Transaction code for Price Itinerary and Ticket Record / image saved:

FARE QUOTE FOLLOW-UP ENTRIES
Entry
FQA FQC FQB FQM FQO FQX FQD FQS FQN FQK FQR FRM FRC FQP FQQ FQU FQE FQF FQZ FQL

Requests
IATA rate of exchange Convert currencies Bankers rates Mileage calculation Mileage with published global routes Excess baggage charge calculations Fare display Booking code information Fare note Fare breakdown Fare routing Extra mileage surcharge band Convert fare display amounts to another currency Informative pricing Fare components of a quoted fare (after FQP) Calculate fare combinations (after FQP) Encode and Decode corporate contracts (negotiated fares) Display fare note from fare driven availability Passenger facility charges information A list of all existing fare request type codes, and passenger type codes

PNR
No No No No No No No No No No No No No No No No No No No No

Main/Follow-up
Main entry Main entry Main entry Main entry Main entry Main entry Main entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Main entry Follow-up entry Follow-up entry Main entry Follow-up entry Main entry Main entry

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ITINERARY PRICING ENTRIES
Entry
FXP FXX FXT

Requests
Itinerary pricing Itinerary pricing Select and stores the fare with the PNR when multiple fares are offered (as a follow-up entry after FXP/FXX)

PNR
Yes Yes Yes

TST Creation
Yes No Yes

AIS PAGES FOR FARE QUOTE
You can find relevant information for Fare Quote in the Amadeus Information System (AIS).

Subject
GGFQTRBD GGFQTQRRBD GGFQTQRRBD GGFQTLHRBDD GGFQTSKRBDE GGFQTAFRBDI GGFQTTAX GGFQTPFC GGFQTDIS HE TAX

Displays
General booking code information Airline specific booking code information Booking code information for a specific airline and a specific geographical area. The geographical areas are: D Domestic E Europe I International General Tax information Passenger facility charges information General discount information Summary of tax-related entries

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FARE QUOTE DISPLAY - FQD
To request a fare display for DOHA and Dubai on Emirates, enter: FQD DOHDXB/AEK

System Response: FQD DOHDXB/AEK GF IR LH QR /YY*AC AG AK C6 C9 DY D2 E6 FL FP FR F9 GX G3 G5 HJ HS ID IF IT JD LF LL LQ L9 PF QU Q7 Q9 RY R3 SP S9 TF TV T7 T9 UK UR UV U2 VB VK V6 WW XF X3 X5 YC Y2 ZD ZN ZU 2L 3H 4U 5N 5Q 6B 6G 6P 6Q 6S 7A 7Y 8H 8U 9B 9F 9G ROE 3.64 UP TO 10.00 QAR 26JUN09**26JUN09/EK DOHDXB/NSP;EH/TPM LN FARE BASIS OW QAR RT B PEN 01 FOW 1280 F 02 JOW 1190 J 03 FRT 2120 F 04 VOW 1030 V 05 JRT 1970 J 06 VRT 1710 V 07 V2OW 780 V 08 V2RT 1300 V 09 VEE14 860 V 100 26JUN09**26JUN09/YY DOHDXB/NSP;EH/TPM 10 F 1280 F 11 C 1190 + 12 F 2120 F 13 Y 1030 + 14 C 1970 + 15 Y 1710 + 16 Y2 780 + 17 Y2 1300 + 18 YEE14 860 + NRF 19 YEE7 730 + NRF 20 YEEW3 680 + NRF

TAX MAY APPLY SURCHG MAY APPLY-CK RULE

236/MPM 283 DATES/DAYS AP MIN MAX R - - M - - M - - M - - M - - M - - M - - M - - M - 2+ 14+M 236/MPM 283 + -

2+ 3 -

- M - M - M - M - M - M - M - M 14 M 7 M +M

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FARE QUOTE DISPLAY EXPLANATION
Line 1: FQD DOHDXB/AEK Fare quote entry redisplay as entered. Line 2: GF IR C9 DY G3 G5 LL LQ SP S9 U2 VB Y2 ZD 6B 6G 9B 9F

LH D2 HJ L9 TF VK ZN 6P 9G

QR E6 HS PF TV V6 ZU 6Q

/YY*AC FL FP ID IF QU Q7 T7 T9 WW XF 2L 3H 6S 7A

AG FR IT Q9 UK X3 4U 7Y

AK F9 JD RY UR X5 5N 8H

C6 GX LF R3 UV YC 5Q 8U

TAX MAY APPLY SURCHG MAY APPLY-CK RULE

Indicates the airlines that participate in these fares (GF IR LH QR ). The airlines (/YY*AC AG AK C6 C9 DY D2 E6 FL FP FR F9 GX) listed after the common fare (/YY*) code do not participate in YY fares. Tax May apply because Taxes are depends on carriers and Airports. Surcharge may apply means many routing is not in mileage like (DOH-BAH-DXB by GF)

Line 11: ROE 3.64 UP TO 10.00 QAR
Contain the rate of exchange and the rounding information. Theses rates of exchange are for fares filed in a national currency of origin city.

Line 12: 26JAN09**26JAN09/EK DOHDXB/NSP;EH/TPM 236/MPM 283 The current date (26JAN09**26JAN09) Fares for an airline was specified (EK ) Normal and Special fares ( NSP ) Fare based on a specific global routing indicator ( EH ) Ticket point mileage (TPM 236 ) Maximum permitted mileage (MPM 283)

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Line 13: LN FARE BASIS

OW

QAR

RT

B PEN

DATES/DAYS

AP MIN MAX R

The following table explains the above you can find in the international fare display:

Header
LN FARE BASIS

Contains
Line number Fare Basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restriction, seasonality, and days of travel. A special character before the fare basis indicates the following:

*

An asterisk indicates a future effective date. The fare is valid for travel on or after the effective date. A dash indicates same day effective date. A closed bracket after the fare basis indicates that the fare is valid in one direction only

) /
OW QAR RT B PEN

Constructed fare. One-way fare Currency code Round trip amount Booking class Penalty information This can be: NRF P50 Non-refundable 50% penalty A minus sign indicates no penalty applies A plus sign indicates more restrictions apply

+

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Header
DATES / DAYS

Contains
The display contains up to two lines of date / days restriction. + A plus sign indicates that more restriction applies. To see more date restrictions, check the fare note/rule A closed bracket indicates that seasonality applies to out bound travel. An open bracket indicates that seasonality applies to inbound travel. The restriction types are: S L A B E O F C X M T Advance + Seasonality Ticket only on this date Ticket on or after this date Ticket on or before this date Travel effective on or after this date Originate travel on or before this date Final travel must commence by this date Complete all travel by this date Fare cancelled on this date Modified fare Ticket/travel future effective date purchase requirements A plus sign indicates that more requirements apply. To see any more advance Purchase Requirements check the fare note/rule.

) (

AP

MIN

A minus sign indicates none apply. Minimum purchase requirements + A plus sign indicates that more restrictions apply. A minus sign indicates none apply

MAX

SU Indicates the Sunday rule Maximum stay restrictions + A plus sign indicates that more restrictions apply. To see any more maximum stay restrictions, you need to check the fare note/rule.

R

A minus sign indicates none apply Routing Information M MPM fare R Routing fare

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Line 14: The display shows fares sorted highest to lowest
01 02 03 04 05 06 07 08 09 FOW JOW FRT VOW JRT VRT V2OW V2RT VEE14 1280 1190 2120 1030 1970 1710 780 1300 860 F J F V J V V V V 100 2+ - M - M - M - M - M - M - M - M 14+M

FARE QUOTE DISPLAY OPTIONS
Fare display for origin city and CRT location for current date: FQD DXB Origin city different from CRT location for current date: FQD DXBBAH Fare display for specific airline for current date: FQD DOHAMM/AGF Fare display for specific class for current date: FQD DOHAMM/CF Fare display for front cabin: FQD DOHDXB/KF Display fares in NUC: FQD DOHMIL/R,NUC Shopper display – lowest to highest for all Amadeus Participating airlines: FQD DOHLON/S Specific date for specific city pair: FQD DOHPAR/D15DEC Specific past date for specific city pair: FQD DOHLON/D01MAY07 Exact outbound travel: FQD DOHMUC/D30DEC* Range for travel date starts: FQD DOHNYC/D10NOV**30NOV Exact outbound and inbound travel date: FQD DOHLON/D25NOV*10DEC Fares shown in lowest to highest for specific airlines: FQD DOHLON/AQR/IX Display one-way fares only: FQD DOHNYC/IO Display Round trip fares only: FQD DOHLON/IR Display Half round trip fares in NUC: FQD FRABUD/IH Display fares and the Taxes: FQD DOHLHR/R,AT Display Private Fares (Uni Fares): FQD DOHCMB/R,U

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FOLLOW-UP ENTRIES AFTER FARE QUOTE DISPLAY
Fares display in NUCs from a Local currency display: Fares display in Local currency from a NUC display: Display a fare in another currency on line 3: Request fare in opposite direction: Tax breakdown for the fare on line 3: Display the routing for the fare on line 4: Booking code information for the fare on line 5: Booking code information for the fare on line 5 for Specific airline: Display a rule for the fare on line 7 : Display Display Display Display Display FQDN (After Display FQD) FQDL (After Display FQD) FRC3/GBP FQD R FQK3 FQR4 FQS5 FQS5/AEK FQN7

a list of paragraphs or the categories for the fare on line 7: FQN7*LI categories for fare on line 7: FQN7*AP,PE,CD the fare rule number: FQN V235 the tax information for specific country: FQN TAX/QATAR tax information for specific tax type: FQN TAX/UB

CURRENCY CONVERSION ENTRIES
Convert a specific amount of a currency, using The default currency of your Terminal: Convert specific amount, using a currency code: Convert from a designated currency to a NUC: Convert currencies up to 12 months in the past: Display a list of BSRs for a currency: FQC FQC FQC FQC FQB 100GBP 100EUR/GBP 1000QAR/NUC 100GBP/INR/15MAY08 QAR

RATE OF EXCHANGE
Display Display Display Display IATA IATA IATA IATA Rate Rate Rate Rate of of of of exchange exchange exchange exchange (ROE) (ROE) (ROE) (ROE) of your terminal: of a Country: of a City: for past date: FQA FQA*US FQA*NYC FQA*NYC/25JAN08

EXCESS BAGGAGE CHARGES
Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/30 Excess Baggage Charges for specific date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/30/26MAR Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage for specific airline: FQX DOHAMM/30/QR

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INFORMATIVE PRICING
The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation. You must use Airport codes, rather than City codes, so that the system can calculate the appropriate taxes. If you prefer, you can create a mask, and let the system guide you through different options. You can calculate discount fares, including cumulative discounts. The following conditions apply:
You can use FQP for all fares except Group fares and air passes. FQP is applicable for past date fares up to seven days in the past for the US and Canada, three months elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).

JOURNEY TYPE LIMITS
Journey Type
A round or circle trip can contain a maximum of: 16 14 15 15 15 13 14 14

Limits
flight segments, or flight segments and flight segments and fare break points flight segments, or flight segments and flight segments and fare break points 2 surface segments, or 1 surface element, or

A one-way trip can contain a maximum of:

2 surface segments, or 1 surface segment, or

If you do not enter any specific options to your entry, the system makes the following assumptions: An adult passenger type. The current date for the first segment, and an open date for all the other segments An open booking class. The system displays the lowest possible price for each class. YY fares for travel agencies, and carrier specific fare for airlines. Stopover all the cities.

You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a City pair, or several City pairs.

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INFORMATIVE PRICING ON COMMAND PAGE
To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG

System Response: FQP DOHCDG * FARE BASIS * DISC 01 F * 02 C * 03 Y * >

* PTC * 1 * 1 * 1

* FARE<QAR> * 9530.00 * 7200.00 * 6060.00

* MSG *T *RB *Y *RB *Y *RB *Y PAGE 1/ 1

The system returns a list of fares. The following table describes the headings in the display

Heading
FARE BASE DISC PTC

Explanation
The fare basis code column Discount code column Passenger type column Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed. Fare column Message Column The message column can contain the following codes: RB Reservation booking designator RE Reservation Conditions RO Booking Designator Override SR Sales Restrictions FL Flight Number Restrictions FQ Frequency Tax indicator column This column indicates if tax is included. The codes you can see are: Y Tax included N Tax not included E Exempt of tax

FARE MSG

T

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To view of the components of the fare on line 3, enter: FQQ 3

System Response: FQQ03 03 Y * * 1 * 6060.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH PAR YY Y Y 26JAN Y 20 QAR 6030.00 26JAN06DOH YY PAR1656.59NUC1656.59END ROE 3.640000 QAR 30.00QA QAR 6060.00 The system considers all cities you enter in an informative pricing transaction as stopover points, unless you actually specify a stopover point. The all preceding cities will become transfer, or no stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city. For example FQP DOH MUC PAR FRA LON DOH System Response: FQP DOH MUC PAR FRA LON DOH * FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T 01 F * * 1 * 16980.00 *RB *Y 02 C * * 1 * 12570.00 *RB *Y 03 Y * * 1 * 10550.00 *RB *Y *ATTN CHANGE TO NO STOPOVER MAY VARY FARE The system informs you that you can request other fare types by indicating a stopover point. Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover. Include dash after the city code PAR, FRA and LON. For example: FQP DOH MUC PAR- FRA- LON- DOH System Response: FQP DOH MUC PAR- FRA- LON- DOH * FARE BASIS * DISC * PTC 01 F * * 1 02 C * * 1 03 Y * * 1 04 YEE3M * * 1

* FARE<QAR> * 16970.00 * 12560.00 * 10540.00 * 6770.00

* MSG *RB *RB *RB *RB

*T *Y *Y *Y *Y

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The system immediately offers you a lower price compares if not showing stopover indicator. To look at the fare components of the fare on line 4, enter: FQQ 4 System Response: FQQ04 04 YEE3M * * 1 * 6770.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH XMUC YY Y Y 26JAN YEE3M 26APR 20 PAR YY Y Y YEE3M 26APR 20 FRA YY Y Y YEE3M 26APR 20 LON YY Y Y YEE3M 26APR 20 DOH YY Y Y YEE3M 01FEB26APR 20 QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY FRA YY LON M 868.13YY DOH868.13NUC1736.26END ROE QAR 30.00QX 3.640000 QAR 30.00QA XT QAR 130.00RA QAR 70.00DE QAR 20.00FR QAR 390.00XT QAR 40.00FR QAR 130.00GB QAR 6770.00 The X beside of the city code indicates a transfer point. You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other ( - - ). Using the same itinerary as before, DOH-MUCPAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH System Response: FQP DOH MUC PAR - FRA - - LON- DOH * FARE BASIS * DISC * PTC * FARE<QAR> 01 F * * 1 * 16590.00 02 C * * 1 * 12180.00 03 Y * * 1 * 10290.00 04 YEE3M * * 1 * 6520.00 *ATTN CHANGE TO NO STOPOVER MAY VARY FARE * MSG *RB *RB *RB *RB *T *Y *Y *Y *Y

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To check the fare components, enter: FQQ 4

System Response: FQQ4 04 YEE3M * * 1 * 6520.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH XMUC YY Y Y 26JAN YEE3M 26APR 20 PAR YY Y Y YEE3M 26APR 20 XFRA YY Y Y YEE3M 26APR 20 LON S U R F A C E DOH YY Y Y YEE3M 01FEB26APR 20 QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY X/FRA//LON M 868.13YY DOH868.13NUC1736.26END ROE 3.640000 XT QAR 50.00RA QAR 30.00DE QAR 20.00FR QAR 40.00FR

QAR 30.00QX QAR 30.00QA QAR 140.00XT QAR 6520.00 ATTN* CHANGE TO NO STOPOVER MAY VARY FARE The system indicates the surface segment.

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INFORMATIVE PRICING MASK ON COMMAND PAGE
Depending on your location, and type of terminal, you may use a mask. The purpose of a mask is to help you to describe an itinerary, and enter the required information correctly. You can choose to display only the mask (/S) For example: FQP DOHDXBDOH/S System Response: FQP/ U.YY . . .13FEB.DOH. U.YY . . . .DXB. >

. . . .

.DXB.0.S .DOH.0.S PAGE 1/ 1

The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank. The following example of a mask is completed with information: (move the cursor to the end of the mask before you hit enter) FQP/ U.QR . . .15FEB.DOH. . . .DXB.0.S U.QR . . .18FEB.DXB. . . .DOH.0.S > PAGE

1/ 1

System Response: FQP/ U.QR . . .15FEB.DOH. . . .DXB.0.S U.QR . . .18FEB.DXB. . . .DOH.0.S * FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T 01 FRTQR * * 1 * 3310.00 *RBSR *Y 02 CRTQR * * 1 * 3100.00 *RBSR *Y 03 F * * 1 * 2940.00 *RB *Y 04 PRTQR2 * * 1 * 2820.00 *RB *Y 05 J * * 1 * 2760.00 *RB *Y 06 JRTQR2 * * 1 * 2640.00 *RB *Y 07 Y * * 1 * 2280.00 *RB *Y 08 Q2QR2 * * 1 * 1750.00 *RB *Y 09 MEE7 * * 1 * 1180.00 *RB *Y 10 KEE7QR2 * * 1 * 1140.00 *RB *Y *1-2,4,6,8,10*FARE VALID FOR E TICKET ONLY *1-2,4,6,8-10*RESTRICTIONS MAY APPLY/CHECK FQN *1-2* *1-2,4,6,8,10*TICKET STOCK RESTRICTION > PAGE 1/ 1

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PRICING MASK EXPLANATION
FQP/ U.QR . . .15FEB.DOH. . . .DXB.0.S U.QR . . .18FEB.DXB. . . .DOH.0.S --------------------------------------------------------------A B C D E F G H I J K L M (COLUMNS)

Where
COLUMN
A

EXPLANATION
U Unknown segment S Flight segment A Standby L Waitlist W Waitlist O Open segment R Request Airline code. YY indicates common fares. Flight number. Booking code (reservation booking designator).This can be 1 or 2 characters. Date. The current date is displayed and you can overtype the travel dates Departure city for the segment Flight departure time. Enter details in the departure and arrival time columns if you want the system to automatically calculate stop-over and connections, and display the appropriate fares. Arrival date change indicator, as follows: + + 2 days > + 1 day - - 2 days < - 1 day Arrival time Arrival city Number of stops the flight makes. Transfer or stopover indicator, as follows: S Stopover X Connection U Undefined Here you can enter other options, such as /B or /E

B C D E F G H

I J K L

M

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STOPOVER, TRANSFERS, AND SURFACE IN THE MASK
Assuming passenger originate from Doha, transit at Dubai, first stop-over point is London. From London to Paris will travel by surface. From Paris to Dubai and transit at Dubai and finish journey at origin point Doha. FQP DOHDXBLHR- - CDGDXBDOH/S System Response: FQP/ U.YY . . .13FEB.DOH. U.YY . . . .DXB. U.YY . . . .CDG. U.YY . . . .DXB. >

. . . .

. . . .

.DXB.0.U .LHR.0.U .DXB.0.U .DOH.0.S PAGE 1/ 1

The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank. Fill the mask with require options FQP/ U.EK . . .15FEB.DOH. . . .DXB.0.X U.EK . . .15FEB.DXB. . . .LHR.0.S U.EK . . .25FEB.CDG. . . .DXB.0.X U.EK . . .26FEB.DXB. . . .DOH.0.S --------------------------------------------------------------B E F J L (COLUMNS)

Explanation

Column
B E

Explanation
Airline code Date. The current date is displayed and you can overtype the travel dates for each segment Departure city for the segment Arrival city Transfer or stopover indicator, as follows: S Stopover X Connection (Transit)

F J L

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INFORMATIVE PRICING OPTIONS
Following are the options for informative pricing SPECIFIC AIRLINE: FQP DOH /A QR LON SAME AIRLINE FOR ALL SEGMENTS: FQP DOHBAHLON/O GF SPECIFIC DATE: FQP DOH / D14 MAY DXB SPECIFIC BOOKING CODE: FQP DOH/C J DXB SPECIFIC GLOBAL ROUTING: FQP LON / V EH SIN DISPLAY LOWEST FARE: FQP DOH PAR DOH / L DISPLAY MIRROR IMAGE OF THE ITINERARY: FQP DOH PAR LON / M DISPLAY PASSENGER DISCOUNT: FQP DOH DXB DOH/R ZZ DISPLAY MULTIPLE PASSENGER DISCOUNTS: FQP DOH DXB DOH/ RCH*IN*ZZ DISPLAY PASSENGER TYPE CODE: FQP DOH DXB DOH / R MIL POINT OF SALE OVERRIDE (PTA ENTRY): FQP BAH DXB BAH /R, DOH.BAH TICKETING CITY OVERRIDE: FQP DOH LON DOH /R,.LON DISPLAY PAST DATE FARE: FQP DOH LON DOH / R, 01FEB09

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STOPOVER INDICATOR: FQP DOH LON PAR – MUC DOH SURFACE BETWEEN AIRPORTS: FQP DOH LON - - MUC DOH STOPOVER AND SURFACE BETWEEN AIRPORTS: FQP DOH LON - - - MUC DOH AMADEUS UNI FARE / PRIVATE FARE: FQP NYC / A CO / LAX / R,U DISPLAY FARE EXEMPT ALL TAXES: FQP DOH CAI DOH / R,ET DISPLAY FARE EXEMPT SPECIFIC TAX CODE: FQP DOH MUC FRA MUC DOH / R,ET-DE PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES: FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR

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ITINERARY PRICING
The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions are as follows: FXP Prices an itinerary, and stores the response in a TST. FXX Prices an itinerary, without storing the response.

The following table contains information on the journey type limits:

Journey Type
A round or circle trip can contain a maximum of A one-way trip can contain a maximum of: 16 14 15 15 15 12 or 13 14 14 15

Limits
flight segments, or flight segments and 2 surface segments, or flight segments and 1 surface element, or fare break points flight segments, or flight segments, and 2 surface segments, flight segments and 1 surface element, or fare break points fare components (fare break points) fare components (fare break points)

One-way or open jaw: Round trip or circle trip:

PRICING CONDITIONS APPLY FOR ITINERARY PRICING
When only one fare is applicable for an itinerary, the system display a ticket image, and stores a TST if you are using FXP transaction. When several fares apply, the system displays a list of fares to choose from. When there is only one passenger, the system displays a ticket image. When there are several passengers, the system displays a list of passenger and fare details. A fare proposed by the system is valid until you do an end of transaction The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer than three minutes, you will be disconnected. Re-enter a pricing entry For selected markets, when the amounts of fares offered are equal, carrier specific fares take precedence over YY fares. The system prices an itinerary in the currency of the country of origin, and automatically converts in to the currency of your terminal location when needed. When you choose to store a TST, remember that the validity of the TST varies, depending on your location. The TST validity decided by each market individually, and may be minutes, hours, or days. 4 days validity for Qatar market.

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PRICE A PNR
The following PNR illustrates how to price a PNR:

RP/DOHQR2900/DOHQR2900 1.AMADEUS/MR 2 QR 100 B 12MAR 7 DOHDXB HK1 3 QR 103 B 15MAR 3 DXBDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK28JAN/DOHQR2900

AA/SU 28JAN06/0623Z

YT4JXI

0815 1015 12MAR QR/ 0750 0750 15MAR QR/ QATAR - TRAINING - A

To price the itinerary, and create TST, enter: FXP

System Response: FXP * FARE BASIS * 01 BEE14 * 02 BEE7 * > DISC * PSGR * P1 * P1 * FARE<QAR> * 1120.00 * 990.00 * MSG *T * *Y * *Y PAGE 1/ 1

Because several fares apply, the system displays a list of fares for you to choose from. To select the fare, on line 2, enter: FXT 02 /P1

System Response: FXT02/P1 01 AMADEUS/MR LAST TKT DTE 12MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20 DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20 QAR 730.00 12MAR06DOH QR DXB100.27QR DOH100.27NUC 200.54END ROE3.640000

QAR 200.00YQ QAR 30.00QA QAR 30.00AE QAR 990.00 PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC TICKETS ARE NON REFUNDABLE AFTER DEPARTURE
To save the TST Enter: RF ZAFAR; ER

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PRICE MULTI-PASSENGERS PNR
The following PNR illustrates how to price multiple passengers.

1.AMADEUS/A MR 2.AMADEUS/B MR 3.MADEUS/MR 4 QR 100 B 12MAR 7 DOHDXB HK3 0815 1015 12MAR QR/ 5 QR 103 B 15MAR 3 DXBDOH HK3 0750 0750 15MAR QR/ 6 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 7 TK OK28JAN/DOHQR2900
To price the itinerary, and create TST, enter: FXP

System Response: FXP * FARE BASIS * 01 BEE14 * 02 BEE7 * > DISC * PSGR * P1-3 * P1-3 * FARE<QAR> * 1120.00 * 990.00 * MSG *T * *Y * *Y PAGE 1/ 1

If you pricing has several passengers at the same time, with the same fare, you have to passenger-select with the FXT entry and you are choosing the fare on line 2, Enter: FXT 02/P1-3

System Response: FXT02/P1-3

PASSENGER 01 AMADEUS/A MR 02 AMADEUS/B MR 03 MADEUS/MR

PTC ADT ADT ADT TOTALS

NP 1 1 1 3

FARE<QAR> 730.00 730.00 730.00 2190.00

TAX 260.00 260.00 260.00 780.00

PER PSGR 990.00 990.00 990.00 2970.00

1-3 LAST TKT DTE 12MAR06 - DATE OF ORIGIN 1-3 100.00 QAR PENALTY APPLIES
To save the TST Enter: RF ZAFAR; ER

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PRICE A PNR WITHOUT CREATING TICKET IMAGE (TST)
To price the itinerary, without creating a TST, enter: FXX

System Response: FXX * FARE BASIS * 01 BEE14 * 02 BEE7 * DISC * PSGR * P1-3 * P1-3 * FARE<QAR> * 1120.00 * 990.00 * MSG * * *T *Y *Y

To view a ticket image for Fare # 2 Enter: FQQ2

System Response: FQQ02 02 BEE7 * * P1-3 * 990.00 * *Y LAST TKT DTE 12MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20 DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20 QAR 730.00 12MAR06DOH QR DXB100.27QR DOH100.27NUC 200.54END ROE3.640000

QAR 200.00YQ QAR 30.00QA QAR 30.00AE QAR 990.00 PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC 100.00 QAR PENALTY APPLIES

NOTE:

Please use validating carrier option for INTERLINE ITINERARIES. For Example: FXP/R,VC - XX (Where XX = Validating carrier 2 letter code)

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ITINERARY PRICING OPTIONS
You can add options to further define your pricing requirements. The options apply equally to FXP and FXX. The following option indicators:

PASSENGER NAME SELECT
FXP FXP FXP FXP

/ P4 (Pricing the itinerary for passenger no 4) / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6) /P2-6 (Pricing the itinerary for range of passengers 2 to 6) / RCH /P4 (Child Discount for passenger no 4 if child tag not appears in the PNR)

PRICING FOR INFANT

FXP / INF (Infant Only) FXP / INF/P2 (Infant travelling with passenger no 2)

PRICING FOR NON INFANT
FXP / PAX (Adult and Child)

REQUEST PRICING
FXP FXP FXP FXP FXP FXP FXP FXP

/R CD (Senior Citizen Discount) / R ZZ (Youth Discount) /R, LON (Indicate the point of Sale and ticketing as LON) / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH) / R, ET (Exempt All Taxes) / R, U (Private Fares or Uni Fares) /NF (No Service Fee require) /R, FS-INR (Currency of sale override ‘’IC’’ domestic itineraries)

SEGEMENT SELECTION
FXP FXP FXP FXP FXP FXP FXP / S3 (Price only for Segment 3) / S3-5 (Price the Range of Segments 3 to 5) / S3, 6, 9(Price the Segments 3, 6, and 9) / S4X (No Stopover or Transfer Point segment 4) / S4X, 6X (No Stopover or Transfer Point segment 4, 6) /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no stopover) /R, VC-QR (Validating on QR for Interline itineraries)

FARE BREAK POINT
FXP / B 3 (Fare break point is segment 3) FXP / B3 , 7 (Fare break point are segment 3, 7)

TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)

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AMADEUS BEST BUY PRICING
Amadeus Best Buy pricing enables you to price a PNR with the lowest available fare for a booked itinerary. It checks for lower fares and availability in lower booking classes or for lower fares in the same booking class as already booked. The system suggests only fares that are applicable to the itinerary and the passenger type. It also checks the rule conditions, such as advance purchase, and minimum and maximum stay requirements. Best Buy can automatically rebook an itinerary in a lower booking class, by using the highest access. Alternatively, the system can inform you of lower fares without rebooking, to enable you to check if the suggested fare is suitable for the passenger, without changing the PNR. You can also choose to store, or not to store the pricing response in a TST. In certain markets, Best Buy checks for lower fares across all cabins of the aircraft, and gives preference to the highest cabin when the same fare applies. In other markets, Best Buy checks for lower fares in the same cabin as the already booked segment. Your local Amadeus Help Desk can inform you about the default for your market.

AMADEUS BEST BUY ENTRIES
Entry
FXB FXR FXA FXU FXZ FXL

Explanation
Rebook to the lowest fare if seat available, and create a TST Rebook to the lowest fare if seat available but don’t create TST Display a list of lower fares without rebook PNR Select fare after FXA, rebook, and create a TST Select fare after FXA, rebook, but not create a TST Display lowest possible fare System also informs you about seat availability

NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options For Example: FXB/R,VC - XX (Where XX = Validating carrier 2 letter code)

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AMADEUS BEST BUY WITH AUTOMATIC REBOOKING
You can use the Best Buy entries FXB and FXR to rebook an itinerary in a lower class. FXB creates a TST, FXR does not
The following PNR illustrates the Best Buy Function.

RP/DOHQR2900/DOHQR2900 1.AMADEUS/M MR 2 QR 007 Y 15MAR 3 DOHLHR HK1 3 QR 006 Y 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1250Z 15MAR 25MAR

YU8LQE QR/ QR/

0920 1405 1405 2345

To find the lowest applicable fare for this itinerary, and store TST, enter: FXB System Response: FXB 01 AMADEUS/M MR ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT

The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). System Response: --- TST --RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1254Z YU8LQE 1.AMADEUS/M MR 2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/

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For Example RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1256Z YU8ORA 1.AMADEUS/Q MRS 2 QR 007 Y 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 Y 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/ If you use the FXR entry, the response with fare details, but not creates TST. You can still view the fare details by using the entry FQQ, followed by a number for a passenger. System Response: FXR 01 AMADEUS/Q MRS ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). System Response: RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1259Z YU8ORA 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/ This time only reservation changed as per the lowest fare available and did not store TST NOTE: Please use validating carrier option for INTERLINE ITINERARIES

for all type of BEST BUY pricing options For Example: FXB/R,VC - XX (Where XX = Validating carrier 2 letter code

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AMADEUS BEST BUY WITH MANUAL REBOOKING
You can use the Best Buy entry FXA to display a list of lower applicable fares. As a follow-up you can choose to do a manual rebooking with the FXU which stores a TST, or FXZ which does not store a TST. For Example RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Y 15MAR 3 DOHLHR HK1 3 QR 006 Y 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1302Z 15MAR 25MAR

YU8ORA QR/ QR/

0920 1405 1405 2345

To request a list of lower fares, enter: FXA System Response: FXA * FARE BASIS * DISC * PSGR 01 YRT * * P1 02 BEE3M * * P1 03 LLPX2M1 * * P1 04 YLPX2M * * P1 05 QPX3MLH * * P1 06 QLE6MQR * * P1 *6*ARPT RESTR FARE LHR SEG 1/2 *5-6*TICKET STOCK RESTRICTION If for example you would like to rebook the without storing a TST, enter: FXZ 06/P1 System Response:
FXZ08 08 QLE6MQR * * P1 * 3040.00 *RB *Y ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

* FARE<QAR> * 10330.00 * 6860.00 * 6710.00 * 5840.00 * 3540.00 * 3040.00

* MSG * * * * * *

*T *Y *Y *Y *Y *Y *Y

itinerary, and use the fare on line 06,

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT

The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER).
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System Response: RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1306Z 15MAR 25MAR

YU8ORA QR/ QR/

0920 1405 1405 2345

FXZ option only reservation changed as per lowest fare available and did not store TST. If for example you would like to rebook the itinerary, and use the fare on line 06, without storing a TST, enter: FXU06/P1

System Response: --- TST --RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1310Z 15MAR 25MAR

YU8ORA QR/ QR/

0920 1405 1405 2345

FXU option stored TST for the lowest available fare and changed the booking classes.

NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options For Example: FXA/R,VC - XX (Where XX = Validating carrier 2 letter code

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AMADEUS BEST BUY TO DISPLAY LOWEST APPLICABLE FARE
You can use the entry FXL to display the lowest applicable fare for an itinerary. The system will also advise you about seat availability. There is no follow-up entry to rebook the itinerary with FXL. Use either the FXB or the FXR entry. For example RP/DOHQR2900/DOHQR2900 1.AMADEUS/Z MR 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1316Z 15MAR 25MAR

YU82ZS QR/ QR/

0920 1405 1405 2345

To display the lowest possible fare, enter: FXL System Response: FXL 01 AMADEUS/Z MR NO REBOOKING REQUIRED FOR LOWEST FARE LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT

There is only one passenger in the PNR; the system displays a ticket image. If more than one passenger you can view the fare details for any of the passenger by using the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change the reservation and store the TST. If the lowest fare is not available, the system will still display passenger and fare details of the lowest fare, but include the following message at the top of the display:

LOWEST SOLD OUT // TRY WAITLIST

NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options For Example: FXL/R,VC - XX (Where XX = Validating carrier 2 letter code
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AMADEUS CENTRAL TICKETING
The Amadeus central system allows you to automatically price the air itinerary of a PNR. The automatic pricing entry FXP creates a transitional stored ticket (TST) which contains all the information necessary to issue a ticket. A TST can also be created when pricing is requested before end of transaction on the PNR. The newly created PNR must contain the flight segments and a passenger name. A maximum of ten TSTS are allowed for each passenger with different portions of the air itinerary. Multiple TSTS must be created with segment association. Ticketing is requested by selecting TST and/or segment numbers when more than one TST has been created. A display of a TST can be obtained as a result of a TQT entry. Any time a modification is made to the PNR, a PNR change message is automatically appended to the header line of the TST. It is necessary to verify the validity of the TST and remove this message before ticketing is requested. When the system cannot price the PNR, you must manually create a TST with the TTC entry. The response to this entry is an empty ticket panel. You can update the ticket panel as follows: - You fill in the TST panel fields with the necessary information using guided mode entries, or - You use the format entry to enter information on the command line of the panel or in the PNR. A TST that is automatically created by the system is called an AST. A manually created TST is called an MST. You can print a ticket using transaction code TTP. After the ticket has been issued, Amadeus receives a ticket number message which is stored in the PNR FA element. The TK element in the PNR is automatically changed to TK to show that the ticket has been issued.

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AREA REPORTIN PLANS / BANK SETTLEMENT PLANS
Each time an agency issues a ticket on a given airline, the agency must report the sale to the airline for payment purposes. To simplify the reporting of sales to the airlines, IATA and the airlines have formed reporting plans. Airlines’ wishing to participate in the reporting plans given an agreement where they will accept payment from a third party, usually a bank. Bank Settlement Plans (BSPs) are sometimes referred to as Area Reporting plans (ARPs). In the U.S, the reporting plan is called ARC (Airline Reporting Corporation). A BSP record exists for each reporting plan and contains all the airlines that participate in the plan. The Service Management Centre maintains the BSP record in Amadeus. If any agency does not have a designated ticketing carrier, a BSP code must be present in the office profile (field ARP). This applies to all offices that can issue tickets. BSP procedure are established by IATA in Geneva There is a Plan Manger for each country who administers and overseas the plan within a particular geographical area. The National System or National Distribution System provides BSP information to Amadeus. BSP GULF has office in Sharjah (U.A.E). To display the area reporting plan participants for specific country, enter TGBD-XY (where XY replaces the ISO country code). QATAR is under Gulf Area (AE), Enter: TGBD -AE System Response: --BSP/ARP PLAN FOR: AA AC AF AH BD BG BI BR CO CX CY CZ EK ET EY FI HR HU IC IR J2 KC KL KM LN LO LX ME NZ OA OS PR RA RB RJ RO SN SQ SU SV UA UL UM US WY W5 XY YO 9W

AE AI BT DE F7 IT KQ MH PS RT S7 VK Z5

GULFAREA AY AZ B3 CA DL D3 GF GN IY JJ KU KW MS MU QF QM SA SD TG TK VN VS 4L 7D

BA CI EI G0 JU LH M7 QR SK TU VV 8U

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TICKETING AGREEMENT TABLE
A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintained for each Amadeus Participating carrier airlines, if the airline has provided this information. The purpose of the table is to define interline ticketing, PT, and Electronic Ticketing agreements. For example: TGAD - BA/ TG

System Response: --AIRLINES HAVING AGREEMENT WITH: BA EK T P E

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ELECTRONIC TICKET
An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers, particularly in the commercial airline industry.

STEPS TO ISSUE AN ELECTRONIC TICKET
Following are the steps to issue an electronic ticket

STEP1- CREATE A PNR
RP/DOHQR2900/DOHQR2900 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 3 BA 125 M 15MAR 3 LHRDOH HK1 AA/SU 24JAN09/1635Z 13FEB 15MAR E E 2RTHDN BA/RZHQXK BA/RZHQXK 2355 0620 1015 2130

STEP2 – PRICE AND SAVE THE REQUIRE FARE
Price Entry : Select Fare: Save Entry : FXP FXT04/P1 RF ADMIN;ER

STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS
Add Commission : FM 0 Add form of payment : FP NONREF Add Validating Carrier : FVBA (As per Itinerary)

System Response: TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI TFXP 1.AMADEUS/MR 1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K 2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K DOH FARE F QAR 3100.00 TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 3760.00 DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000 6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY 7.FM *M*5 8.FP NONREF 9. FV BA

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STEP4- SAVE THE PNR CHANGES
Enter: RF ADMIN; ER

STEP5- ISSUE AN ELECTRONIC TICKET
To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT

System Response: RP/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA ====== 6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3

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STEPS TO ISSUE NET /MARKET /SELLING FARE TICKET
Following are the steps to issue NET / MARKET / SELLING fare ticket

STEP 1 – CREATE A PNR
RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 V 15MAR 3 DOHLHR HK1 3 QR 006 V 25MAR 6 LHRDOH HK1 AA/SU 28JAN09/1555Z 15MAR 25MAR YVR7JK QR/ QR/ 0920 1405 1405 2345

As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and Special/Market/Net/Commissionable Fare is 1800 plus taxes.

STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR
FXP/L-YEE3M 01 AMADEUS/Q MRS -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 V V 15MAR 0920 YEE3M 20 DOH QR 0006 V V 25MAR 1405 YEE3M 20 QAR 6320.00 15MAR06DOH QR LON868.13QR DOH868.13NUC 1736.26END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 6860.00 TKT BY FARE BASIS *3*

STEP 3 – SAVE THE TICKET RECORD IN THE PNR
Enter: RF ZAFAR; ER

STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS
Enter Market Fare: TTK/T1/NF-1800 Tour code: :

FT PAX NRQ01800/DOHR002 FP PAX NR+ NONREF/QAR2340.00 FM PAX 0 FV PAX QR FE PAX VALID ON QR ONLY/NON REF/NON END/ NON RE
(Include Taxes)

Form of Payment: Commission Carrier Endorsement : : :

STEP 5– SAVE THE TICKET RECORD IN THE PNR
Enter: RF ZAFAR; ER

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STEP 6 – TO VIEW TICKET RECORD (IF NEEDED)
Enter: TQT System Response: TST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI TFXP/L-YEE3M 1.AMADEUS/Q MRS 1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K 2 O LHR QR 006 V 25MAR 1405 OK YEE3M 20K DOH FARE F QAR 6320.00 TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 6860.00 NETFARE QAR 1800.00 DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000 6.FM *M*7 7.FP NR+NONREF/QAR2340.00 8.FT NRQ01800/DOHR002 9.FV QR

STEP 7– ISSUE AN ELECTRONIC TICKET
To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT

System Response: OK PROCESSED

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CRYPTIC ENTRIES TO UPDATE TST / TICKETING FIELDS
Create Manual TST : TTC Specific passenger : TTC/P2 Specific passenger & segments : TTC/P2/S2,5 Add selling indicator : TTK/SSITI Specific TST : TTK/T2/SSITI Add Baggage allowance : TTK/A20K Specific TST : TTK/T2/A20K Specific TST & Line : TTK/T2/L2/A20K Add Fare Base : TTK/BYEE4M Specific TST : TTK/T2/BKEE4M Specific TST & Line : TTK/T2/L2,5/BKEE4M Add not Valid before & after : TTK/V12FEB12MAR Specific TST : TTK/T2/V12FEB12MAR Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR Add not valid after only : TTK/VXX12MAR Specific TST : TTK/T2/VXX12MAR Specific TST & Line : TTK/T2/L3,5/VXX12MAR Add not valid before only : TTK/V12FEB Specific TST : TTK/T2/V12FEB Specific TST & Line : TTK/T2/L3,5/V12FEB Add Market/Net Fare Amount : TTK/NF-1800 Specific TST : TTK/T2/NF-1800 Add Tour code for Non Infant : FT PAX NRQ01800/DOHR002 Add Tour code for Infant : FT INF NRQ00180/DOHR002 Specific passenger : FT PAX NRQ01800/DOHR002/ P2 Specific passenger & segments : FT PAX NRQ01800/DOHR002/ P2/S2,5 Payment for Non Infant (Publishes Fare):FP PAX CASH Payment for Non infant (Net Fare) : FP PAX NR+CASH/QAR1950 (Include Taxes) Payment for Infant (Published Fare ) : FP INF CASH Payment for Infant (Net Fare) : FP INF NR+CASH/QAR200 (Include Taxes) Specific passenger : FP PAX NR+CASH/QAR1950/P2 Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5 Commission : FM 7 Specific passenger : FM 7/P2 Specific passenger & segments : FM 7/P2/S2,5 Validating Carrier : FV QR Specific passenger : FV QR/P2 Specific passenger & Segments : FV QR/P2/S2,5

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Endorsement : FE VALID ON SHOWN CARRIERS Specific passenger : FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments : FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount : TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount : TTK/EQAR1800.00 Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00 Specific TST : TTK/T2/F800.00 Update/Add Tax : TTK/X100YR Update/Add Taxes : TTK/X100YR/X200YQ/X30WO Specific TST : TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00 Additional amount as Total (Reissue): TTK/T500.00 No Additional cost (Reissue) : TTK/T0.00 Delete specific Tax # 3 : TTK/X3 Add new Tax : TTK/X100YR Change Tax amount for Tax # 3 : TTK/X3-X200YQ Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected) Add BSR : TTK/K13.65000 (K1 is transaction) Specific TST : TTK/T2/K13.65000 (K1 is transaction) Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override : TTK/CBUILD Specific TST : TTK/T2/CBUILD Preview Ticket Image : TTP/T1/TKT/CRT Specific Passenger : TTP/P2/TKT/CRT Print Ticket : TTP Specific TST : TTP/T2 Specific Passenger : TTP/P2 Specific Stock Reference : TTP/X A2 Override Validating Carrier : TTP/V*QR Specific TST : TTP/T2/V*QR Specific passenger : TTP/P2/V*QR Override Electronic Ticket : TTP/OPT (Issue Paper Ticket) Override past date TST : TTP/O (Expired TST) Remove change flag from TST : TTF From All TST : TTF/ALL

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DISPLAY AN ELECTRONIC TICKET RECORD
To display an e-ticket record, when there is only one FA / FHE in the PNR, enter: TWD For Example display an e-ticket record for a specific FA / FHE element, by the line number, enter: TWD / L5 For Example: --- TST --RP/DOHQR2900/DOHQR2900 AA/SU 23MAR05/0817Z 2IKOJZ 1.AMADEUS/ETICKET 2 BA 124 F 12MAY 4 DOHLHR HK1 2320 0635 13MAY E BA/ AFK7ZE 3 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 4 TK OK21MAR/DOHQR2900//ETBA 5 FHE 125-2229316023 ( Manually Entered for Training Purpose ) 6 FB PAX 2100005482 TTP/T1/ET OK ETICKET/S2 7 FM *M*7 8 FN PAX 790608040820802/S2 9 FP CASH 10 FV BA Enter : TWD or TWD /L5 System Response: TKT-1252229316023 RCI1A LOC-ZZ9F2W OD-DOHLON SI- FCMI-0 POI-DOH DOI-21JAN09 IOI-00007000 1.AMADEUS/ETICKET ADT ST 1 ODOH BA 124 F 12MAY 2320 OK FOW O ==== 12MAY 40K LHR FARE F QAR 7590.00 TAX QAR 30.00QA TAX QAR 80.00YQ TOTAL QAR 7700.00 /FC DOH BA LON2085.16NUC2085.16END ROE3.640000 FP CASH

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STATUS INDICATORS OF ELECTRONIC TICKET RECORD
Following are the different status indicators of an electronic ticket record. A AIRPORT CONTROL O OPEN FOR USE C CHECKED IN P PRINTED E EXCHANGED/REISSUED R REFUNDED F FLOWN/USED S SUSPENDED G CONVERTED TO FIM T PAPER TICKET I IRREGULAR OPERATIONS V VOID L LIFTED/BOARDED X PRINT EXCHANGED

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VOID / CANCEL AN ELECTRONIC TICKET RECORD
You can cancel an e-ticket record as long as the cancellation is within the current sales period and the sale is not yet confirmed or has already been cancelled. Cancelling an Electronic ticket record causes the system to send a void request to the airline. The coupon status of the e-ticket Coupons is updated from ‘’O’’ (open for use) or ‘’A’’ (airport control) to ‘’V’’ for voided. the record is also automatically cancelled in the sales report. In the sales report the transaction type code of the electronic document is changed from ‘’TKTT’’ to ‘’CANX’’

Note: You can not void the Re-issued Ticket
When an e-ticket has been successfully voided, the following message is displayed:
OK-ETKT UPDATED SALE IS CANCELED IN REPORTING SYSTEM

Certain airlines may also return a settlement authorization code (sac). In this case, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275 SALE IS CANCELLED IN REPORTING SYSTEM

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STEPS TO VOID / CANCEL AN E-TICKET RECORD
Following are the steps to void an e-ticket (Re-issued e-ticket can not be void) FOR EXAMPLE RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 2TZFFS 1.AMADEUS/MR 2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK25JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777 7722/S2-3 7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3 8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3

STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD
Entry:TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)

System response: TKT-1254810001471 RCI1A LOC-2TZFFS OD-DOHDOH SIFCMI-0 POI-DOH DOI-25JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME O ===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE F QAR 3250.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3910.00 /FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP INV

STEP 2 – TO VOID AN ELECTONIC ETICKET RECORD
To void an electronic ticket record, Enter: TWX

System response:
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF

SALE IS CANCELLED IN REPORTING SYSTEM

========

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STEP 3- DISPAY AN ELECTRONIC TICKET RECORD
Entry: TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)

System response: 1.AMADEUS/MR ADT 1 ODOH BA 124 K 12FEB 2355 OK KLRCME 2 OLHR BA 125 M 16MAR 1015 OK MLRCME DOH SAC- 125PEW18OAZWF

ST V V

===== 15FEB

23K 23K

NOTE: A Voided / Cancelled an electronic ticket record can not be re-instated by travel
agents.

STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS Enter: TJQ Note: The status should be ‘’CANX’’
If did not voided in the query report, Please repeat the step 1 and type

TWX/N

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REVALIDATION AN ELECTRONIC TICKET
You can revalidate an e-ticket after any of the following changes has occurred, as long as there is no change to the fare: - Different Airlines) - Different - Different - Different - Different Airline (provided an interline agreement exists between the two Flight Number Class of Service Date or Time of Flight Airport of Arrival or Departure (Within the same city)

Note: The coupons to be revalidated must have Status ‘’O’’ open

STEPS FOR REVALIDATING AN E-TICKET
Following are the steps to revalidate an e-ticket.

STEP 1 – CHANGE THE RESERVATION AS PER REQUIRED DATES:
--- TST --RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK ==== (S3) 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 ======= 7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 9 FM *M*5 10 FP NR+NONREF/QAR2760.00 11 FT NRD01995/4053652 12 FV BA

STEP 2- DISPLAY AN E-TICKET RECORD :
TKT-1254810001470 RCI1A LOC-2RTHDN OD-DOHDOH SIFCMI-Z POI-DOH DOI-24JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA 125 M 15MAR 1015 OK MLRCME O 15FEB 23K DOH FARE N QAR 2100.00 P QAR 3100.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT

===(E2)

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STEP 3- REVALIDATE AN E-TICKET
Entry : TTP/ETRV/L6/E2/S3 Where TTP/ETRV L6 E2 S3

Transaction code for revalidation Line Number of ‘’FA’’ or ‘’FHE’’ element Coupon / Line number of the E-ticket (TWD/L6) Segment number changed in the PNR

System response:
--- TST --RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 ====== 8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 10 FM *M*5 11 FP NR+NONREF/QAR2760.00 12 FT NRD01995/4053652 13 FV BA

STEP 4- DISPLAY REVALIDATED TICKET RECORD
Entry : TWD/L7 (Line Number of ‘’FA’’ on the PNR)

System Response:
TKT-1254810001470 RCI1A LOC-2RTHDN OD-DOHDOH SIFCMI-Z POI-DOH DOI-24JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE N QAR 2100.00 P QAR 3100.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT

======

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REISSUE AN ELECTRONIC TICKET
Before commencing a reissue in Amadeus you will require the new base fare, taxes paid on the original ticket, the breakdown of any new taxes to be collected reissue fee requirements and the total additional collection, if any. If you are unsure of these, Please contact the validating carrier for confirmation. 1) Retrieve the PNR and amend the itinerary. Cancel any segments which are not required. 2) Delete any old TST using the commands then re-price any non-flown segments to be included on this ticket using the FXP entries. You may have to use the override if the system will not auto price For example: FXP /L- QEE4MQR1 3) Amend the TST using the TTK / TTI update command applying the following codes.
R -- Reissue, this is the new base fare (excluding taxes) O -- Old tax, all taxes paid for on the original ticket are identified with an "O" X -- New tax, any additional taxes that need to be collected on the new ticket. T -- Total additional collection (this includes any increase in fare, taxes and reissue fees. If there is no additional collection then this will be zero). V -- Not valid after dates for all coupons, this is mandatory for a reissue.

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STEPS TO REISSUE AN ELECTRONIC TICKET
Following are the steps to reissue Electronic tickets

REISSUE OF UNUTILISED TICKET
For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE DISPLAY OF TICKTED PNR Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR640.00

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PNR DISPLAY OF NEW BOOKED ITINERARY Change the Itinerary as per require Booking class, in this example Booked L-Class

PRICE BOOKED ITINERARY

Price New Booked segments: FXP

System Response

To save the changes in the TST, enter: REZAFAR; ER

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System Response

To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

Check Box for require TST to open

Click on OPEN icon

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System Response

Click on EXCHANGE Icon to start the reissue process

System Response

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Click on OK icon

System Response

Check Box require TST for re-issue

Click on OPEN icon to open the TST

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System Response

Enter the Additional collection (ADC) Amount in the TOTAL: QAR640

Enter the New form of payment with the Additional collection (ADC) amount:
O/CASH + / CASH / QAR640

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Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

Click on UPDATE icon

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System Response

Click on OK icon

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System Response

Click on CROSS to exit from the TST

System Response

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To save the changes in the PNR, Enter: RFZAFAR; ER

System Response

To Display issued E-Ticket Record: TWD/L6

System Response

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To enter the original Issued e-ticket details for re-issue: FO*L6

System Response

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3 Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response

Save the Changes in the PNR: RF ZAFAR; ER

To Display issued E-TICKET record before re-issue: TWD/L6

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System Response

To issue the E-ticket, enter: TTP/P1/S 2, 3 / RT

System Response

PNR DISPLAY AFTER REISSUE

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REISSUE OF PARTIALLY USED TICKET
For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as QAR 2330.00 Taxes as QAR40.00 QA DISPLAY TICKETED PNR Following is the Original issued Ticketed PNR

DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR380.00

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NEW ITINERARY BOOKED PNR DISPLAY Change the Itinerary as per require, Here U-class was not available and Booked in M-Class

PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09

Explanation FXP / S 2 X ,3 ,7 ,8 / R, 20MAY09

Transaction code for Itinerary Pricing Separator Indicator for Segments Flown / Used Segment Number 2 No-stopover indicator (If no stop in original itinerary) Comma, Flown / Used segment number 3 Comma, New Added Segment number 7 Comma, New Added Segment number 8 Separator Past Date Pricing Indicator with Comma Date, Month, and Year for original Issued ticket

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System Response

To save the changes in the TST, enter: REZAFAR; ER

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UPDATE THE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8

Explanation TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7, 8 Segment number 7, 8 (As per new itinerary for reissue) System Response

REMOVE THE FLAG Remove the TST flag after update the TST with require segments: TTF/T1

System Response

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To TST display, entry: TQT/T1 or TQT/Tn (n=TST Number)

System Response

Click on Exchange icon

System Response

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Click on OK icon

System Response

Check Box for require TST for re-issue

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Click on OPEN icon

System Response

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Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380

Enter the Origin Destination as per ORIGINAL origin and CURRENT destination

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

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Enter the New form of payment with the Additional collection (ADC) amount:
O/INV + / CASH / QAR380

Click on UPDATE icon

System Response

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Click on OK icon

System Response

Click on CROSS to exit from the TST

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System Response

To Display issued E-Ticket Record: TWD/L12

System Response

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To enter original Issued e-ticket details for re-issue: FO*L12

System Response

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 7, 8 Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket) System Response

Save the Changes in the PNR: RF ZAFAR; ER

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To Display issued E-TICKET record before re-issue: TWD/L12

To issue the E-ticket, enter: TTP/P1/S 7, 8 / RT

System Response

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AMADEUS AUTOMATED REFUNDS
Amadeus automated refunds allows you to refund sale documents and electronic tickets quickly and easily. The refund transactions you enter search for data stored in the central ticketing server's document database. If the data is still available, the system uses it to create a refund record. Data is normally stored in the system for 180 days. If the data is no longer available, you enter details of the refund manually into a blank refund record. You can process refund records directly for full refunds, or manually update them for partial refunds. Here is an example of a query report that contains refunded documents. They are indicated by the RFND transaction type code in the last column.
AGY NO - 65271323 QUERY REPORT 16FEB CURRENCY QAR OFFICE - DOHQR2115 SELECTION: AGENT - ALL 16 FEB 2009 ------------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------119459 157 3533655487 3810.00 870.00 0.00 0.00 CA COLICOT/ BR 3EY4J6 TKTT 119460 157 3533655488 840.00 250.00 0.00 0.00 CA RAUT/RAM NB 4XQKGS TKTT 119461 176 3533655489 920.00 40.00 0.00 0.00 CA SHAIK/NA NB 4YDD74 TKTT 119462 065 3533655490 960.00 90.00 0.00 0.00 CA ALGHANEM NB 4YDMML TKTT 119463 065 3533655491 960.00 90.00 0.00 0.00 CA ALGHANEM NB 4YDMML TKTT 119464 157 3533655492 6770.00 780.00 0.00 0.00 CA ALMOHANN HS 4YRNWN TKTT 119465 157 3533655493 6770.00 780.00 0.00 0.00 CA ALMOHANN HS 4YRNWN TKTT 119466 607 3533655494 20490.00 690.00 0.00 0.00 CA ALKHULAI RK 4YG2TS CANX 119467 157 3533655495 23000.00 1050.T 0.00 0.00 CA ALKHULAI RK 4Y5KTX TKTT 119468 157 3533609934 -2680.00-450.00 0.00 0.00 CA ALMANSOU HS 4TMY66 RFND 119469 157 3533609935 -2680.00-450.00 0.00 0.00 CA ALMANSOU HS 4TMY66 RFND 119470 157 3533609932 -2610.00-430.00 0.00 0.00 CA ALKAABI/ SM 4TM2B6 RFND 119471 157 3533609933 -2610.00-430.00 0.00 0.00 CA ALMARRI/ HS 4TM2B6 RFND

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STEPS TO PROCESS AUTOMATED REFUNDS
Following are the steps to process auto refund on Amadeus which is reported to the local BSP

STEP 1: DISPLAY REFUND RECORD
Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR, enter: TRF / L6 (‘’ FA’’ / ‘’ FHE’’ on line 6) From Query report (TJQ): TRF / I- - 001528(Sequence number 001528)

STEP 2: ENTER THE CANCELLATION PENALTY
If any cancellation penalties enter: TRFU/ CP 100 A

STEP 3: PROCESS THE REFUND
To process refund on Amadeus, enter: TRFP System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED

The status of all refunded coupons in the e-ticket record is changed to 'R' (refunded) after which it can not be reversed to ‘’ O’’ / ‘’ A’’ In the PNR, the existing FA element for the refunded ticket is removed, stored in the PNR history, and replaced by a new FA element that includes the ER status code; this indicates that the ticket has been refunded. Partial display of the PNR: FA PAX 125-4810006632/ERBA/S2-3 / ER Status Code (Electronic Ticket) You can ignore a refund record at any time prior to processing (TRFP) the record with the following entry: TRFIG

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UNUSED ELECTRONIC TICKET REFUND
Following are the examples to process published fare full refunds on Amadeus For example a ticket 125- 4810006632 needs to be fully refunded with QAR100.00 cancellation/refund penalty. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD
Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I - 001528 (Sequence number)

STEP 2: ENTER THE CANCELLATION PENALTY
Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A

STEP 3: PROCESS THE REFUND
To process Auto refund: TRFP System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED

STEP 4: DISPLAY THE QUERY REPORT
To display Query report, enter: TJQ/QTC-RFND System response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 ------------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND

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PARTIAL/HALF PUBLISHED FARE REFUNDS
For example a ticket 125- 4810006635 needs to be partially/half refunded with amount QAR9340 and QAR100.00 as Refund charges. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD
Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125- 4810006635 (Ticket Number) From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I - 001531 (Sequence number 001531)

STEP 2: ENTER THE USED FARE
Update utilised fare for used coupons, enter: TRF U/ U9340

STEP 3: ENTER THE CANCELLATION PENALTY
If any Cancellation/refund Penalties enter: TRF U/ CP100A

STEP 4: DISPLAY TAX PANEL
Display Tax record, enter: TRFT System response: REFUNDABLE TAXES AMADEUS/M MR 125 4810006635 - 635 UNUSED TAXES ---------------------------------------------------------------T1 480.00 YQ T2 40.00 QA T3 280.00 GB T4 100.00 UB REFUNDABLE TAX TOTAL QAR 900.00 XT

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Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA (T2) Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB To update refundable tax QAR270YQ (T1), Enter: TRFU/ TU1- 270 (YQ Code Not Required) The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted, Enter: TRFU/TX2

STEP 5: DISPLAY ACTIVE REFUND RECORD
To display active refund record panel, enter: TRF System response: REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y NM NAME AMADEUS/M MR I ISSUED 23NOV06 D1 DOCUMENT 125 4810006635 6 CPNS 0200 F FARE PAID QAR 18640.00 U FARE USED 9340.00 FARE REFUND 9300.00 CP CANX FEE 100.00 1.08P XT TAX REFUND 650.00 >TRFT REFUND TOTAL 9850.00 FM COMMISSION 93.00 1.00P FP1 CASH 9850.00 S ITINERARY INTERNATIONAL

STEP 6: PROCESS THE REFUND
To process Auto refund: TRFP

STEP 7: DISPLAY QUERY REPORT
To display Query report, enter: TJQ/QTC-RFND System Response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 ------------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND

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AMADEUS REPORTS
The Amadeus reports listed below for applicable for central ticketing users.

QUERY REPORT
Current date for active sign-in on screen For specific date For specific date ranges All agents within your office report Specific agent sign-in report Validating Airline report Refunded Report Voided report Net Remittance issued tickets report TJQ TJQ /D- 10FEB TJQ /T-10FEB15FEB TJQ /SOF TJQ /SAS-0001AA TJQ /SOF/QVP-QR TJQ /SOF/QTC-RFND TJQ /SOF/QTC-CANX TJQ /SOF/V TJQ /SOF/N TJN/SOF

SUMMARY REPORT
Summary sales period report For the past period Specific agent and past period All agents for past period TJS TJS /H-1 TJS /SAS-0001AA/H-1 TJS /SOF/H-1

DAILY REPORT
Daily report for active sign-in on screen All agents for current date Specific agent Past date TJD TJD / SOF TJD / SAS -0001AA TJD / D-20JAN

ITEM REPORT
Item report for active sign-in on screen All agents Specific Sign-in Specific date Closed sales period TJI TJI TJI TJI TJI / / / / SOF SAS -0001AA D -20JAN H -1

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AMADEUS CARS
The Amadeus cars function offers detailed information regarding availability and rates for car rental companies worldwide. Amadeus also has agreement with major car rental companies to rent cars directly from their reservation systems. Amadeus cars provide you access to complete and up-t-date information and the ability to make reliable car reservations for car rental companies at over 35,000 locations world wide.

CAR COMPANY ACCESS LEVELS
Amadeus car companies participate in one of three access levels. These access levels determine the information you see in a Car display and also how you’re booking is processed when you sell a car. Access levels for Amadeus Cars Corporate Seller displays and bookings include: Standard Access, Complete Access, and Complete Access Plus. Amadeus Cars Easy Shopper car companies, offering leisure rates, are Complete Access Plus participants.

STANDARD ACCESS COMPLETE ACCESS COMPLETE ACCESS PLUS

STANDARD ACCESS
Standard Access car information is supplied to Amadeus by the car company and stored in the Amadeus Cars database. In Standard Access, the System generates a car sell message to the car company at end transaction. The car company confirms the booking either manually or automatically. A blank space between the car company code and the car company name in a Car Location List or Availability display indicates Standard Access. For example:

9O AC ACE

ECAR

16.99 *

UNL

.00

!!! V

COMPLETE ACCESS
Complete Access car information is provided by the car company and stored in the Amadeus Cars database. Complete Access bookings are sent directly to the car company as part of the car sell process. If the requested car is available, the car company's system returns a confirmation within 3 to 7 seconds of your car sell entry. Complete Access car companies are identified by a blue half circle in the Access Level column of a Car Location List or Availability display. Here is an example:

10O ZA/PAYLESS

ECAR

18.89 *

UNL

.00 !!! V

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COMPLETE ACCESS PLUS
Information for a Complete Access Plus display comes directly from the car company's own system. Car companies with Complete Access Plus return estimated total rates. These rates represent the total price of the rental including the base rate, all mandatory charges and insurances, applicable taxes and any drop-off charges. Complete Access Plus car companies are identified by a plus sign (+) between the 2-letter car company code and the company name. These companies are displayed on the top tier of multi-company Availability displays.

8T ZI+AVIS

ECAR

+32.99 *

133.79 *

UNL

.00

!!! V

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DISPLAY CAR LOCATION LISTS - OVERVIEW
A Car Location List shows all car rental locations, both airport and non-airport, in the Amadeus Cars database. The list includes the car company code and name, access level indicator, vicinity code or area, location address, and when applicable, associated cities. You can request a Car Location List for a:

1- CITY / AIRPORT 2- COUNTRY / STATE / PROVINCE 3- SPECIFIC AREA

BY CITY / AIRPORT CODE
To request a Car Location List for Chicago (CHI), enter: CL CHI
CL CHI **AMADEUS CARS COMPANY AA ZL+NATIONAL AB ZL+NATIONAL AC ZL+NATIONAL AD ZT+THRIFTY AE ZT+THRIFTY AF ZI+AVIS AG ZI+AVIS AH ZI+AVIS AI AL+ALAMO AJ AL+ALAMO AK AL+ALAMO AL AL+ALAMO MORE LOCATION LIST** VICINITY ORD-T MDW-T CITY: CHI STATE/PROV: IL CNTRY: US

OHARE INTERNATIONAL AIRPORT, CHICAGO 4625 W 55TH STREET

CHIW01 1160 E OGDEN AVE NO 108 MDW-T ORD-T ORD-T 5700 S CICERO AVE, CHICAGO IN TERMINAL O*HARE AIRPORT CHICAGO O*HARE AIRPORT CHICAGO

CHIN04 5186 NW HWY, CRYSTAL LAKE 60014-8001 CHIN05 890-B S MILWAUKEE AVE WHEELING,IL60090 ORD-T MDW-T CHICAGO O*HARE INTL AIRPORT 4625 W 55TH STREET

CHIC72 203 NORTH LASALLE CHIW01 1160 E OGDEN AVE NO 108

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BY COUNTRY /STATE/PROVINCE CODE
For any country (except the U.S., Australia or Canada), the Car Location List by Country provides you with information about car rental locations in the country specified in your request. In addition to the country code, your request must include a car company code and area identifier. For example, to request a list of Avis airport locations in Switzerland, enter: CLZICH-A
CLZICH-A **AMADEUS CARS AIRPORT COMPANY AA ZI+AVIS AB ZI+AVIS AC ZI+AVIS AD ZI+AVIS AE ZI+AVIS AF ZI+AVIS AG ZI+AVIS NO MORE ITEMS LOCATION LIST** VICINITY ACH-O BRN-O BSL-T GVA-T LUG-T SMV-O ZRH-T ALTENRHEIN AIRPORT BERN AIRPORT BELP, BERN, SWITZERLAND 4030 BASEL AIRPORT MULHOUSE 1215 GENEVA AIRPORT COINTRINITZERLAND 6982 AGNO AEROPORTO LUGANOWITZERLAND SAMEDAN DT CHESA SUDER SWITZERLAND 8058 ZUERIC KLOTEN FLUGHAFENZERLAND CNTRY: CH

When displaying car rental locations in the U.S., Australia or Canada, you must include a state or province code in your entry; in addition to the country, car company and area identifier.

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SPECIFYING AN AREA
You can use area identifiers to find rental car locations when your customer wants to rent a car at a location other than the airport. You can use area identifiers with your Car Location List entry to display car rental locations in a specific area of a city. For example, your customer arrives in Miami for a cruise and wants to rent a car near the cruise port. To display car rental locations near the port, enter: CL MIA- P

CL MIA-P **AMADEUS CARS FERRY COMPANY AA ZT+THRIFTY AB ZR/DOLLAR AC ZE+HERTZ SEE ALSO: FLL NO MORE
The Car Location List display may include alternate locations. In the above example, you are prompted to check Fort Lauderdale (FLL) as an alternate.

LOCATION LIST** VICINITY CITY: MIA STATE/PROV: FL CNTRY: US MIAP52 PM4-2875 N W 42ND AVE, MIAMI

MIAP01 3670 NW SOUTH RIVER DRIVE MIAP37 PORT OF MIAMI, 1015 NORTH AMERICA WAY

DISPLAY CAR LOCATION POLICY
From the Car Location Policy, you can obtain tax, surcharge, coverage, and vehicle type information for a car company in a specific location. To display the car company's information, enter CPO followed by the car company code and city code. For example: CPOZIMIA

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DISPLAYING CAR AVAILABILITY AND RATES
A Car Availability and Rates display provides you with availability status and rates for rental cars at specific locations. Rates are usually shown from lowest to highest, although some Complete Access Plus car companies may choose to order them differently.

Car availability and rates are displayed in two ways:
Multi-company - displays availability and rate information for All companies offering rental cars at the requested location. Single-company - displays availability and rate information for a single company offering rental cars at the requested location. You can display availability and rates by typing a basic availability entry, or from: A FLIGHT SEGMENT IN THE PNR, or A CAR LOCATION LIST Amadeus Cars offers 3 levels of access: Complete Access Plus, Complete Access, and Standard Access.

SINGLE-COMPANY AVAILABILITY & RATES DISPLAY
A single-company Car Availability and Rates display provides you with a list of car types and rates for a specific car company at a specific location, either airport or non-airport. For Standard and Complete Access car companies, the information you see comes from the Amadeus Cars database. For Complete Access Plus car companies: The information comes directly from the car company's system The display includes estimated total rates You can enter a customer or corporate ID to display special rates To request a basic single-company Availability, include the 2-character company code in your entry. For example: CAZIDEN/ARR-9A-4P The System assumes the current date for pick-up and a one-day rental. To request single-company Availability for specific dates, enter: CAZIDEN10DEC-14DEC/ARR-9A-4P

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MULTI- COMPANY AVAILABILITY & RATES DISPLAY
A multi-company Car Availability and Rates display provides you with a list of car types and rates at a specific location, either airport or non-airport.

The display is comprised of two parts:
The upper part shows estimated total rates from lowest to highest. An estimated total rate is the complete price of the rental including the base amount plus any mandatory charges. Most Complete Access Plus car companies return an estimated total rate. The lower part shows plan rates from lowest to highest. A plan rate is the basic amount used to calculate the base rate for a rental. The rate can be daily, weekend, weekly, or monthly and may include charges such as insurance and state taxes. Rates shown in the lower part of the display come from Standard or Complete Access companies, or from Complete Access Plus companies that do not want to or cannot return an estimated total rate. If you do not include a rate category in your request, the System returns standard or promotional rates. If no car companies return estimated total rates, only plan rates are shown in the display. To request a basic multi-company display, enter: CA MIA/ARR-9A-4P The System assumes the current date for pick-up and a one-day rental. To request availability for specific dates, enter: CA MIA 23SEP-27SEP/ARR-9A-4P Instead of entering a drop-off date, you can specify the number of rental days. For example: CA MIA 23SEP-4/ARR-9A-4P

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AVAILABILITY & RATES DISPLAY FROM A PNR
You can request a multi-company or single-company Car Availability and Rates display from an Air segment in the PNR. We will use the following PNR example to illustrate this functionality: RP/DOH1A0980/DOH1A0980 DOH1A0980/0402ZM/8FEB09 1.MINHAS/ZAFAR MR 2 3 QR 051 K 15AUG 6 DOHIAD HK1 QR 052 K 21AUG 5 IADDOH HK1 0900 1620 2240 1830 15AUG 22AUG E E QR/28FJGQ QR/28FJGQ ZM/SU 8FEB09/1654Z 28FJGQ

4 AP DOH +974 4667579 - AMADEUS QATAR - A 5 TK OK08FEB/DOH1A0980 To request a multi-company Availability, enter CA followed by S and the segment number: CAS2 CAS2 **AMADEUS CARS RATE AVAILABILITY** IAD WASHINGTON/DC/US:DULLES INTL ARRIVAL:SA15AUG09/16:20 A TYPE 1T ZD+BUDGET 2T ZL+NATIONAL 3T ZI+AVIS 4T ZE+HERTZ 5T ZT+THRIFTY 6T ZR+DOLLAR 7T ET+ENTERPRISE =-EXACT MATCH NO MORE ITEMS ECAR ECAR ECAR ECAR IFAR IFAR ECAR RETURN:FR21AUG09/21:40 WEEKLY-QAR ESTIMATED-QAR KM/M +690.41@* +651.92@* +847.95@* +1096.24@* +881.33@ +881.33@* +979.70@* 690.41@* 803.64@* 847.95@* 1096.24@* 1103.93@ 1103.96@* 1200.55@* UNL UNL UNL UNL UNL UNL UNL CHRG S .00 . .00 . .00 . .00 . .00 . .00 . .00 . CHECK POLICIES: USE CT OR CR

@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE &-UPSELL >-ALTERNATE OTHER APPLICABLE RATES MAY EXIST - CHECK DAILY PLANS

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DISPLAYING CAR RATE FEATURES/RATE RULES - OPTIONS
Car Rate Features provide you with rate information for a specific rental car company and vehicle, including the estimated total, taxes and surcharges, insurance coverage, car type, rate code, advance booking, and the rental agency location. You can display Car Rate Features/Rate Rules from a: CAR AVAILABILITY AND RATES DISPLAY CAR SEGMENT IN A PNR Car Rate Features/Rate Rules are available for Complete Access Plus car companies only.

RATE FEATURES FROM A CAR AVAILABILITY
For Complete Access Plus car companies, you can display Car Rate Features for a car company and vehicle type shown in the Car Availability and Rates display. Car Rate Features include information about taxes and surcharges, insurance coverage, vehicle type, rate code, location, and more. We will use the following multicompany Availability and Rates display to illustrate this functionality:
CAOMA5MAY-3/ARR-11A-2P **AMADEUS CARS RATE AVAILABILITY** OMA OMAHA/NE/US:EPPLEY AIRFIELD ARRIVAL:TU05MAY09/11:00 A TYPE 1T ET+ENTERPRISE 2T ZT+THRIFTY 3T ZD+BUDGET 4T ZR+DOLLAR 5T EP+EUROPCAR 6T ZL+NATIONAL 7T ZI+AVIS ECAR ECAR ECAR EDAR CCAR ECAR ECAR RETURN:FR08MAY09/14:00 DAILY-QAR ESTIMATED-QAR KM/M +163.89@* +163.67@ +167.53@* +173.00@* +247.69@ +196.52@* +194.61@* 793.99@* 850.81@ 872.19@* 884.17@* 990.70@ 1003.01@* 1003.64@* UNL UNL UNL UNL UNL UNL UNL CHRG S .00 . .00 . .00 . .00 . .00 . .00 . .00 . CHECK POLICIES: USE CT OR CR

@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE =-EXACT MATCH &-UPSELL >-ALTERNATE

To display Car Rate Features for the Budget rental car on line 1, enter: CR3

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RATE FEATURES FROM A CAR SEGMENT
For Complete Access Plus car bookings, you can display Car Rate Features from a Car segment in the PNR. Car Rate Features include information about taxes and surcharges, insurance coverage, vehicle type, rate code, location, and more. We will use the following PNR example to illustrate this functionality:
RP/DOH1A0980/DOH1A0980 DOH1A0980/0402ZM/8FEB09 1.MINHAS/ZAFAR MR 2 QR 051 K 15AUG 6 DOHIAD HK1 0900 1620 15AUG E QR/28FJGQ ZM/SU 8FEB09/1721Z 28FJGQ

3 CCR ZD HK1 IAD 15AUG 21AUG ECAR/BS-00007000 /ARR-QR0051-1620/ES-*ZD*EUR 149.00 07D/NM-MINHAS ZAFAR MR /RC-BE/RG-*ZD*EUR149.00WY-UNL FM XD 24.83 UNL FM/RT-2140 /CF-34055418DE5 *ZD+ **SEE RTSVCC** 4 QR 052 K 21AUG 5 IADDOH HK1 2240 1830 22AUG E QR/28FJGQ

5 AP DOH +974 4667579 - AMADEUS QATAR – A
6 TK OK08FEB/DOH1A0980

To request Car Rate Features, enter RTSVCC followed by the Car segment number. For example: RTSVCC 3

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SELLING A CAR
You can sell a car from: CAR AVAILABILITY AND RATES DISPLAY CAR LOCATION LIST If you have all the pertinent information, you can Direct Sell the car. You need to know the car company identifier, pick-up and drop-off dates, arrival and return information, and car type code. The response to your car booking depends on the car company's access level. When you book with a Complete Access or Complete Access Plus company, the reservation is made simultaneously in the Amadeus System and the car company's system and the confirmation number for the booked segment is returned immediately. When you book with a Standard Access car company, the confirmation field is left blank until the confirmation is received from the car company.

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SELL FROM A CAR AVAILABILITY
You can sell a car from a single-company or multi-company Availability and Rates display. We will use the following multi-company display to illustrate this functionality: CAIAD 15AUG-21AUG/ ARR ARR-5P-10P
CAIAD15AUG-21AUG/ARR-5P-10P **AMADEUS CARS RATE AVAILABILITY** IAD WASHINGTON/DC/US:DULLES INTL ARRIVAL:SA15AUG09/17:00 A TYPE 1T ZD+BUDGET 2T ZL+NATIONAL 3T ZI+AVIS 4T ZE+HERTZ 5T ZT+THRIFTY 6T ZR+DOLLAR ECAR ECAR ECAR ECAR IFAR IFAR RETURN:FR21AUG09/22:00 WEEKLY-QAR ESTIMATED-QAR KM/M +690.41@* +651.92@* +847.95@* +1096.24@* +881.33@ +881.33@* 690.41@* 803.64@* 847.95@* 1096.24@* 1103.93@ 1103.96@* UNL UNL UNL UNL UNL UNL CHRG S .00 . .00 . .00 . .00 . .00 . .00 . CHECK POLICIES: USE CT OR CR

@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE =-EXACT MATCH &-UPSELL >-ALTERNATE

OTHER APPLICABLE RATES MAY EXIST - CHECK DAILY PLANS

All of the companies listed in this Availability and Rates display are Complete Access Plus companies, as indicated by the plus sign (+) between the car company code and name. To book a car with a Complete Access or Complete Access Plus car company, you must have a PNR containing a Name element. To book the Thrifty car on line 5, enter: CS1

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SELL FROM A CAR LOCATION LIST
You can sell a car from a Car Location List using the line reference from the display to select the rental car location. You need to enter the rental dates, vehicle type code, and pick-up and drop-off times, and can add any applicable options to the end of your entry. Here's an example of a Car Location List for Washington, DC, displayed by entering: CLIAD
CLIAD **AMADEUS CARS LOCATION LIST** COMPANY AA AL+ALAMO AB AL+ALAMO AC EP+EUROPCAR AD EP+EUROPCAR AE ET+ENTERPRISE AF ET+ENTERPRISE AG ET+ENTERPRISE AH ET+ENTERPRISE AI ET+ENTERPRISE AJ ET+ENTERPRISE AK ET+ENTERPRISE SEE ALSO: BWI GAI NO MORE ITEMS VICINITY CITY: WAS STATE/PROV: DC CNTRY: US DCOS .... .... ....

WAST72 WASHINGTON DULLES INTL ARPT DULLESS WASC71 UNION STATION, 50 MASSACHUSETTS AVE NE WAST02 DULLES APT -SERVED BY NATIONAL- 20166 WASHINGTON

WASC08 50 MASSACHUSETTS AV-SERVED BY NATIONAL- 20002 WAS .... WAST02 DULLES AIRPORT 23330 AUTOPILOT DR .... .... .... .... .... .... ....

WASC04 3700 10TH ST NE WASHINGTON WASC09 1029 VERMONT AVENUE NW WASHINGTON D C WASC16 45664 WOODLAND RD WASC29 1221 22ND ST NW STERLING

WASHINGTON D C 20007

WASC34 970 D STREET SOUTHWEST WASHINTON DC WASC73 6510 LITTLE RIVER TPKE ALEXANDRIA

To book an Enterprise intermediate-class car at the WAST02 DULLES AIRPORT location, enter: CSAE15AUG-21AUG/VT-ICAR/ARR-5P-10P

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DIRECT SELL – LONG SELL ENTRY
When you have all the information required, you can sell a car without displaying Car Availability and Rates (direct sell). You need to know the:
CAR COMPANY CODE PICK-UP LOCATION CODE PICK-UP AND DROP-OFF DATES ARRIVAL AND RETURN TIMES VEHICLE TYPE

Here is an example of a direct sell entry: CSZDIAD15AUG-21AUG/ARR-5P-10P/VT-ECAR

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AMADEUS HOTELS
The Amadeus Hotel system offers you detailed information on room availability, rates and hotel features, for an extensive number of properties in cities all over the world. Amadeus also has agreements with hotel companies to sell rooms directly through their reservation systems. These agreements are known as Amadeus Complete Access and Amadeus Complete Access +. For most properties in Amadeus Hotels, you receive a confirmation number within seconds of making a sell transaction. With the remainder of the properties, a teletype message requesting confirmation is automatically sent to the hotel company after you have made a sell transaction

HOTEL LIST DISPLAY
The hotel list display provides you with a complete list of hotels in a specific city in alphabetical order. The display contains the hotel name, chain code, area location and recommended type of transportation from the airport to the hotel. To request a hotel list for Paris, enter: HL DOH

HOTEL LIST DISPLAY OPTIONS
Hotel List for specific Location Hotel List for Every Marriott Hotel List for Marriott Chain Hotel List for specific name Hotel List for Marriott at City Centre Search for hotels close to Eiffel Tower HL LON HL EM LON HL MC LON HL LON/HN-Marriott HL MC LON/AR-D HL PAR/RP-ATT-EIFFEL

HOTEL FEATURES DISPLAY
Hotel features displays give information about a hotel, such as the address and telephone number, features, policies, and services. To display Hotel Features, Enter: From a multi property HA display By hotel chain & property identifiers From an HL display Specified categories only (1-3) using codes & keywords Revert all categories

HF2 HF EMBCN444 HF MC HF 2-L-DEP-F HF

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HOTEL AVAILABILITY / RATES DISPALY
You use the hotel availability functionality to search for hotels with rooms available by using options you can tailor the display to suit your requirements. You can display hotels for dates up to 361 days in the future and 3 days in the past. An availability display remains active for 10 minutes, after which time you must reenter the command. There are three types of hotel availability displays: • Multi-property display

• Single-property display with hotel complete or hotel standard access • Single-property with hotel complete access plus or Amadeus dynamic access A single-property display takes the information from the Amadeus database. With Dynamic access ( ! ) & CA+ the information comes directly from the hotel chain's reservation system, and not from the Amadeus database. The format is slightly different, and it includes a description of each rate. Marriott hotel chain has dynamic access ( ! ) and that the rate range you see comes directly from the Marriott hotel chain's central reservation system.

HOTEL AVAILABILITY / RATES DISPLAY OPTIONS
Multi property, one night stay for today Multi property for Specific dates Multi property for Number of Nights Specific Marriott chain Or every Marriott EM Double Occupancy Today one night stay, specific chain Today one night stay, specific hotel Single Property Display HA HA HA HA HA HA HA HA HA LON LON10MAR-15MAR LON10MAR-4 MC LON10MAR-15MAR EM LON10MAR-15MAR LON15MAR-2/RT-2 EM ATH MC ATH 1

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MULTI-COMPANY HOTEL AVAILABILITY / RATES DISPLAY
A multi-property hotel availability display shows, for each property listed, the lowest room/rate combination found, and also the highest. To request a multi-company display for unqualified rates in Paris (PAR), enter: HA PAR15APR-19APR -ORHA PAR15APR-4

You can enter the number of nights in place of the check-out date. When you do not specify the number of nights or the check-out date, the system assumes a onenight stay.
FR PAR ALL AREAS SU 15APR09-19APR09 *SGL*

** RT*SOFITEL SEVRES*NEWLY RENOVATED*IDEAL FOR BUSINESS AND ** LEISURE*BEST RATE FR 139EUR AND GET A 10%COM >HARTPARSOF CUR EUR

AR TR 1 RT+MERCURE PARIS LAFAYETTE 2* = 2 RT+MERCURE MONTY OPERA 3* = 3 BW!BEST WESTERN ASTRA-OPERA =! MORE D T

110.00-135.00 D T EUR

95.00-165.00 D R EUR

159.00-263.00

Amadeus automatically displays different hotel properties each time you request availability. This ensures an unbiased display. Unless you specify otherwise in your entry, the system always displays rates for single occupancy, or one person per room, regardless of the number of beds. The system displays the rates in a single line with the least expensive rate shown in the first position, and the most expensive in the second position.

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SINGLE-COMPANY HOTEL AVAILABILITY / RATES DISPLAY
To display Hotel Availability for London on Marriot during 12DEC-16DEC, Enter: HA LON12DEC-16DEC /HN-MARRIOTT GB LON ALL AREAS TU 12DEC09-16DEC09 *SGL* ** *TI* 4* DELUXE CUMBERLAND HTL FM ONLY 89GBP - LUXURY TOWER ** HTL FM 70GBP * CENTRAL LON 4*DLX GUOMAN HTLS FM 99GBP *TI* AR TR CUR 1 MC!MARRIOTT BEXLEYHEATH E T GBP ! 60.00-144.00 2 MC!MARRIOTT LONDON PARK LANE D T GBP ! 60.00-600.00 3 MC!MARRIOTT LONDON GROSVENOR SQUA D T GBP ! 60.00-399.00 4 MC!MARRIOTT LONDON COUNTY HALL D T GBP ! 60.00-599.00

HOTEL RATES
To display Hotel rates and Room type available through Displayed Hotel availability of Multiple-properties Hotel. For example Hotel on line 2 of Display, Enter: HA 1

HOTEL PRICING / FEATURES
Hotel pricing is a display that you can request from a single-property hotel availability display or from a hotel PNR segment. It is available for hotels in dynamic access (DA) and complete access plus (CA+) only. The information on hotel pricing displays is supplied directly from the hotel chain's own reservation system; the display shows information relevant to the rate and the rules governing the rate only.

HOTEL PRICING / FEATURES OPTIONS
Move to Pricing & Feature from HA option Pricing & Feature from PNR Pricing & Feature categories (1-3) HP 3 HP S3 HP 3-L-P-F

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HOTEL SELL
You can sell a hotel room directly from any of the following displays

SHORT SELL ENTRY
An entry containing a line reference to a room/rate shown on any single-property display. HA Hotel Single-property Availability HR Hotel Rate Change HP Hotel Pricing & Features

SHORT SELL HOTEL OPTIONS
From availability display HS2 From hotel pricing display HS 1 From an inventory display HS 2 From a location list display HS AA23DEC-6/RT-2A2T/SR-WKD Direct Sell HS MCFRA12315DEC-20DEC Guarantee as Credit Card HS 1/G-CCAX37144963531004EXP0105 Deposit as Credit Card HS 1/DP-CCAX37144963531004EXP0105 Booking Source as IATA number HS 1/BS-65271213 Corporate Discount Code HS 1/CD-123456HGE New Rate as a special Rate HS 1/SR-PRO Supplementary Information HS 1/SI- Non Smoking Room NOTE: For information about the sell options supported by specific hotel chains, enter HEHTLXX, where XX is the Hotel chain.

HOTEL RATE CODES
There are two kinds of rate codes: codes), and those which may vary RAC Standard RAC MIL Military TUR Tour CON Convention PRO Promotional TVL Travel Industry WKD Weekend those standard to all hotels (predefined rate from one hotel chain to another COR Corporate PKG Package SRS Senior Citizen GOV Government FAM Family STP Stopover

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DIRECT / LONG SELL ENTRY
When you have all the required information, you can make a direct sell entry to book a hotel room. The mandatory elements are: • • Hotel chain and property code Room-type/rate-type code

The optional elements are: CHECK-IN & CHECK-OUT DATE If not entered the current date is assumed for check-in and a one-night stay. OCCUPANCY LEVEL If not entered the system assumes single occupancy. NUMBER OF ROOMS If not entered one room is booked. An example of a direct sell entry is: HSMC CPHHDKM15APR-3/ RT-ROH HS MC CPHDKM 15APR-3 /RT-ROH Hotel sell transaction code Hotel chain code Hotel property code Check-in and length of stay Room-type option

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AMADEUS CUSTOMER PROFILE
A customer profile is a record, which contains useful information about a traveller, or company that can assist you when making reservations in the Amadeus Central system. Customer Profiles are divided into 3 categories namely: Traveller Profiles which contain information about an individual traveller Company Profiles which contain information about a company Traveller Profiles that are associated to a Company Profile After creating a profile, this will be stored and maintained in your Amadeus system. Access to your profiles will be allowed only to people working in your office. NOTE: Profiles not touched for the next 18 months will be automatically deleted from your system. Because profiles contain useful information on clients and their companies, using them in conjunction with reservations entries increases your productivity in the following ways: You can automatically create a PNR from a customer profile You can quickly update customer profile data Profiles help you improve service by giving you a greater knowledge of a company or passenger’s consistent requirement.

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CREATE A TRAVELLER PROFILE
Following are the steps to create the traveller profile: STEP 1- To create a customer profile inside the Profile Mode, enter the command PM. The system response will be: WELCOME TO CUSTOMER PROFILE EXPERT MODE FOR ON-LINE HELP TYPE HE PEMODE NOTE: You must always be inside the Profile Mode whenever you are creating or amending a Customer Profile. Entries not pertaining to the Profiles will not be accepted while inside the Profile Mode (ex: Availability, Retrieval) STEP 2- Input the name, phone fields, special requests, remarks, etc. by using the same commands you use in creating a PNR (ex: NM1MAQUIRAYA/CORA MS). Example of the system response will be: T* MAQUIRAYA/CORA MS ------ PNR TRANSFERABLE DATA DOH1A0980 1 A NM 1MAQUIRAYA/CORA MS 2 A AP DOH FLYBUYS TRAVEL 4667579 JANE-A 3 A AP DOH 815670-B 4 A AP DOH 7541289-H 5 A SR *VGML 6 S FFN NW-1123456789 7 S ST /N/W END OF DISPLAY STEP 3- To end your transaction, use the command PER. To redisplay an active profile, use the command PD. An example of a created Traveller Profile will look like this:
*T* MAQUIRAYA/CORA MS ------- PNR TRANSFERABLE DATA 1 2 3 4 5 6 7 A A A A A S S NM AP AP AP SR 1MAQUIRAYA/CORA MS DOH FLYBUYS TRAVEL 4667579 JANE-A DOH 815670-B DOH 7541289-H *VGML DOH1A0980 23EF4W

FFN NW-1123456789 ST /N/W

END OF DISPLAY

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Except for the name field, you are allowed to convert an element from automatic to selectable or vice-versa. Let’s say that you want to convert element number 7 from selectable (S) to automatic (A). The example format is: 7 / *A 7 /* A : : : the element number you want to convert mandatory command to convert this element to automatic (S for selectable)

The system response will be: *T* MAQUIRAYA/CORA MS ------- PNR TRANSFERABLE DATA 1 3 4 5 6 7 A A A A A S NM ST AP AP AP SR 1MAQUIRAYA/CORA MS /N/W DOH FLYBUYS TRAVEL 4667579 JANE-A DOH 815670-B DOH 7541289-H *VGML 2* A 23EF4W DOH1A0980 M

FFN NW-1123456789

END OF DISPLAY

STEP 4- To store this modification; do not forget to do PER

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CREATE A COMPANY PROFILE
Following are the steps to create a company profile: STEP 1- To create a company profile, the format is: PCN / AMADEUS QATAR PCN / AMADEUS QATAR NOTE: 1- You are only allowed to make one profile for a company; in case of duplicate company names, input a distinguishing symbol. For example: AMADEUS QATAR 2 wherein 2 is the distinguishing symbol 2- Do not use symbols such as dots, commas or the & sign as the system will not accept this symbols 3- A company profile name must contain a minimum of three (3) and maximum of sixty (60) alpha numeric characters including spaces. STEP 2- Input the company telephone number, fax number, contact person, billing address, etc., by using the same commands you use in making reservations. Example of the system response is: C* AMADEUS QATAR ------- PNR TRANSFERABLE DATA 1 2 3 4 A A A A AP AP AP AB DOH 8325958 SALLY-B DOH 9112638-F AMADEUS@QA. NET AL DARWISH ENGINEERING BLDG PO BOX 35068 DOH1A0980 M : : the transaction command the name of the company

------- GENERAL INFORMATION 5 PCN/ AMADEUS QATAR END OF DISPLAY

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STEP 3-To end and store your company profile, use the command PER. An example of a created Company Profile is: *C* AMADEUS QATAR 23EU5D ------- PNR TRANSFERABLE DATA 1 2 3 4 A A A A AP AP AP AB DOH 8325958 SALLY-B DOH 9112638-F AMADEUS@QA. NET AL DARWISH ENGINEERING BLDG PO BOX 35068139 DOH1A0980

------- GENERAL INFORMATION 5 PCN/ AMADEUS QATAR

EXIT FROM PROFILE MODE OPTIONS
The following commands are used to exit from the Profile Mode: PME PIE PEE PI PER PIR : : : : : : Basic command to exit from the Profile Mode To ignore a displayed profile and exit from the Profile Mode To end a profile and exit from the Profile Mode To ignore a displayed profile; this command will not exit you from the Profile Mode End transaction, and file, and redisplay the profile Ignore the updates and redisplay the profile

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CUSTOMER PROFILE RETREIVAL OPTIONS
You are allowed to retrieve customer profiles whether you are inside the Profile Mode or not. The following are the commands on how to retrieve your customer profiles: PLT PLC PD1 PDR/23EF4W PDN/-MAQUIRAYA
To display a list of all Traveller Profiles created by your office To display a list of all Company Profiles created by your office To display profile number 1 in a list To display a customer profile by the record locator To display a Traveller Profile by the last name

PDN/AMADEUS QATAR To display a Company Profile by name PD PDMN/-MAQUIRAYA: PDT PDC
To redisplay a customer profile that has not been ignored

To display a merged profile showing the information for Both the Traveller and Company Profile To display the Traveller Profile only in a merged display To display the Company Profile only from a merged display

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ASSOCIATE A TRAVELLER PROFILE TO A COMPANY PROFILE
In case your passenger is working for or connected to a company or corporation of your account, you may merge a Traveller Profile and a Company Profile. The following are the steps on how to merge your profiles:

STEP1 - Display a Traveller Profile: PDN / -MAQUIRAYA STEP 2- From a displayed Traveller Profile do the command PCN/AMADEUS QATAR, the Company Profile that you have created. The system response will be:
*T* MAQUIRAYA/CORA MS ------- PNR TRANSFERABLE DATA 1 A NM 1MAQUIRAYA/CORA MS 2 *A ST /N/W 3 A AP DOH FLYBUYS TRAVEL 4667579 JANE-A 4 A AP DOH 815670-B 5 A AP DOH 7541289-H 6 A SR *VGML 7 S FFN NW-1123456789 END OF DISPLAY ------- GENERAL INFORMATION 8 PCN/ AMADEUS QATAR C AMADEUS QATAR 23EF4W DOH1A0980 M

STEP 3- Save your modification by doing PER

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TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR
Please note that only elements under the PNR TRANSFERABLE DATA can be transferred to a PNR. The steps to transfer a customer profile to a PNR are:

STEP 1- Sell the air segments needed for the PNR STEP 2- Copy the transferable data to the PNR with an option of 2 ways:
PBN/-MAQUIRAYA PBN/-MAQUIRAYA*
: : will transfer all automatic transferable data only will transfer all automatic and selectable data

STEP 3- Add a ticketing time limit (TKTL), make a received from and end the transaction
(ER). An example of a PNR copied from a customer profile is: --- TC-BIZ RLP RP/DOH1A0980/DOH1A0980 1.MAQUIRAYA/CORA MS 2 QR102 M 21NOV 2 DOHDXB HK1 0045 0250 21NOV 0 320 M 3 AP DOH DOH FLYBUYS TRAVEL 4667579 JANE-A 4 AP DOH 9235670-B 5 AP DOH 7541289-H 6 TK TL15NOV/DOH1A0980 7 SSR NSST NW HN1 DOHLAX/W/S2 8 SSR FQTV NW HK/ NW1123456789 9 SSR VGML NW HN1/S2 The ---TC –BIZ RLP--- flag will tell you that this PNR was copied from a Traveller Profile. To display the record locator of the Traveller Profile from where this PNR was created from, the command is RLP. An example response is: RP/DOH1A0980/DOH1A0980 JM/SU 10OCT06/1017Z ZM46AR T/23EF4W JM/SU 10OCT06/1017Z ZM46AR

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TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR OPTIONS
PT PT*
: : This will transfer only automatic transferable data This will transfer all automatic and transferable data Transfer automatic elements 1, 2, 5 to 7 Transfer automatic elements except elements 5 and 6 Transfer automatic elements and selectable elements 7 and 10 only

PT1,2,5-7 : PTX5,6 PT*7,10
: :

PT*X5,11-13:

Transfer all elements except for elements 5 and 11 to 13

CREATE CUSTOMER PROFILE FROM A PNR
The following are the steps on how to transfer elements from a PNR to the PNR TRANSFERABLE DATA of a profile:

STEP 1- Display a PNR STEP 2- Do the command PC/-1. This means that you are creating a profile for passenger 1 in
a PNR. If the PNR contains elements such as phone fields, ticketing time limit, remarks, frequent flyer number, seat requests, etc., please note that these elements will all be transferred to the profile. However, you can select specific elements to copy by doing: PC/-1, 3, 5-9. The sample entry means that you only want to copy elements number 1, 3 and 5 to 9. NOTE 1- It is mandatory to include the element number of a name whenever this procedure is done 2- The PC command will automatically enter the Profile Mode

STEP 3- Add any other information in the unfinished profile (ex: Documentation Information) STEP 4- End the Profile by doing the command PER
DON’T FORGET TO EXIT FROM THE PROFILE MODE (PME).

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OPTIONS USED WHILE DOING A COPY
PC/AMADEUS QATAR -1: Copy and associate passenger 1 to an existing Company Profile (all transferable elements will be copied) PC/AMADEUS QATAR -1, 5, 8-12: Copy specific elements from a PNR (again, name element is mandatory) and associate it to an existing Company Profile

UPDATING PROFILE
You must be inside the Profile Mode when updating your profiles. The following are format examples when updating your profiles: XE 3 XE 6-7 12/DOH 2339978 – B : cancel element number 3 from your profile : cancel a range of elements from your profile : update a specific field in the profile

1/1MAKIRAYA/CORA MS : update the name field in a profile 1/CORAZON MS : update first name only in a profile

5/SONY LTD PHILIPPINES: update company name in a profile

DEACTIVATING PROFILE
A profile can be deactivated by doing the following: 1- PXN /- MAQUIRAYA (this can be done without displaying the profile). Use PXN/SONY LTD PHILIPPINES in case you want to deactivate a Company Profile. - or You can display the profile: PDN or PLC or PDR and do the command PX Upon doing any of the above commands, the system response will be: TRAVELLER SONY LTD PHILIPPINES-MAQUIRAYA/CORA MS WILL BE DEACTIVATED TYPE PE TO CONFIRM OR PI TO IGNORE *PROFILE MODE* You can type in PE to validate your deactivation or PI to ignore the deactivation. The system would still maintain the profiles after 30 days that it has been cancelled. To display a list of deactivated profiles the transaction command is PLX. The system will automatically delete this profile after 30 days that the profile has not been touched.

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REACTIVATING PROFILE
Do the following steps to reactivate a deactivated profile: 1- Display the list of deactivated profiles PLX. 2- From the list, display a specific profile by doing PD3 where 3 is the line number of the profile you want to activate. 3- Once the profile you want to reactivate is displayed, do the command PR. The system response will be: TRAVELLER SONY LTD PHILIPPINES-MAQUIRAYA/CORA MS WILL BE REACTIVATED TYPE PE TO CONFIRM OR PI TO IGNORE *PROFILE MODE* Enter PE to confirm your reactivation or PI to ignore your reactivation. You can also reactivate a profile from a list of deactivated profiles by doing PR3 wherein 3 is the line number of the deactivated profile you want to activate. NOTE: Again, you can only activate profiles as long as it has not exceeded the 30 day deadline otherwise this profile will be purged from your system.

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AMADEUS QUICK REFERENCE
SIGN-N / SIGN-OUT
Sign-in into first available area……………………………………………… JI0000AA/SU Sign-in in to all areas………………………………………………………… JI*0000AA/SU Sign-in in to specific area (E)……………………………………………… JIE00000AA/SU Sign-out from active area…………………………………………………… JO Sign-out from all areas……………………………………………………… JO* Sign-out from Specific area (E) …………………………………………… JOE Display status of all signed in areas……………………………………… JD Display Terminal Number…………………………………………………… JD

DECODE / ENCODE
Encode location……………………………………………………………. DAN DOHA Decode Location…………………………………………………………… DAC DXB Encode Airline……………………………………………………………… DNA QATAR AIRWAYS Decode Airline ……………………………………………………………. DNA 157 Encode Country……………………………………………………………… DC QATAR Decode Country……………………………………………………………… DC EG Decode Equipment…………………………………………………………. DNE 747 Encode Hotel ……………………………………………………………….. DNH MARRIOTT Decode Hotel………………………………………………………………… DNH EM Encode Car …………………………………………………………………. DNC AVIS Decode Car …………………………………………………………………. DNC ZI Encode State ……………………………………………………………….. DNS CALIFORNIA Decode State……………………………………………………………….. DNS USTX

CONVERSION
Display system time….…………………………………………………….. Display Local Time………………………………………………………….. Display local time between cities………………………………………….. Calculate elapsed time …………………………………………………….. Convert GMT time to Local time…………………………………………… Find date 30 days prior…………………………………………………….. Find 45 days in future………………………………………………………. DD DD DOH DD LON1400/MIA DD DOH 1230/LON1755 DD ZZZ 1500/ DOH DD 25DEC/-30 DD 25DEC/45

HELP
Help for the last Transaction entered…………………………………….. HE/ Help for a specific topic…………………………………………………….. HE ELECTRONIC Help for a specific transaction……………………………………………… HE FQD Help for Step INDEX………………………………………………………… HE STEPS Help for Meal codes………………………………………………………… HE MEAL Help for Amadeus Fare discounted codes………………………………. HE FARE REQ

Help for E-ticket policies of specific carrier……………………………….

HE ETT QR

170 Amadeus Basic Amadeus Qatar W.L.L

AMADEUS INFORMATION PAGES
Display AIS INDEX….…………………………………………………….. GG AIS Display Airline Access level in Amadeus……………………………….. GGPCAL ACC Display Airline Function level in Amadeus……………………………….. GGPCAL FUN Display Airline Function supported by a specific airline…………………..GGPCA QR Display Airline Information …………………………………………………. GG AIR QR Display Country Information………………………………………………… GG COU QA Display information for a specific Airport…………………………………. GG APT LHR Display Information for a specific Hotel chain……………………………. GG HTL SI Display Information for specific Car company……………………………. GG CAR ZI Display information for Amadeus Input and output codes………………. GG CODE Display Information for a specific Amadeus company…………………... GG AMA QA

AVAILABILITY / SCHEDULE /TIMETABLE
Display Basic Neutral Availability……………………………………………AN04FEBDOHDXB Display Basic Neutral Schedule……………………………………………..SN04FEBDOHDXB Display Basic Neutral Timetable…………………………………………… TNDOHDXB Display Availability by Departure ……………………….…………………..AD04FEBDOHDXB Display Schedule by Departure …………………………………………… SD04FEBDOHDXB Display Timetable by Departure …………………………………………… TDDOHDXB Display Availability by Arrival ……………………….……………………… AA04FEBDOHDXB Display Schedule by Arrival …………………………………………………SA04FEBDOHDXB Display Timetable by Arrival ……………………………………………… TADOHDXB Display Availability by Elapsed Travel Time…………………………..… AE04FEBDOHDXB Display Schedule by Elapsed Travel Time …………………………….… SE04FEBDOHDXB Display Timetable by Elapsed Travel Time ……………………………… TEDOHDXB Display current Date & Time Availability……………………………………ANDOHDXB Display Availability for specific time…………………………………………AN19DECDOHDXB1200 Display Availability for specific Carrier…………………………………… AN19DECDOHDXB/AQR Display Availability for specific Carriers…………………………………….AN19DECDOHDXB/AQR,EK,GF Display Availability for specific Class….……………………………………AN19DECDOHDXB/CV Display Availability for specific Cabin..…………………………………… AN19DECDOHDXB/KY Display Availability for Connecting city…..…………………………………AN19DECDOHDXB/XAUH Display Availability to use combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH Display Dual Availability option………………………………………..…… AN19DECDOHDXB/AQR*25DECDXBDOH/AEK Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB Display Availability to use Carrier Prefer ………………………………… ANQR12DECDOHDXB Display Availability to use Seven Day Search…………………………… AN/12DECDOHCAS/AQR/CQ Display Availability for Number of seats require………………………… AN04FEBDOHDXB/B5 Display Availability for Direct Flights…………………..……………………AN04FEBDOHDXB/FD Display Availability for Non-stop…………..…………………..…………….AN04FEBDOHDXB/FN Display Availability for Chartered Flights………………………………… AN04FEBDOHDXB/FC Display Availability for online connection…………..……………………… AN04FEBDOHDXB/O Display Availability for One world Alliance airlines……………………… AN*O12JANLHRJFK Display Availability for Star Alliance airlines…………..………………… AN*A12JANLHRJFK Display Availability for Sky Team Alliance airlines….…………………… AN*S12JANLHRJFK

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FOLLOW-UP ENTRIES FOR AVAILABILITY /SCHEDULE / TIMETABLE
Change Availability for Next day…………………………………………….MN Change Availability for Previous Day……………………………………….MY Change Origin City ………………………………………………………… ACDXB Change Destination City…………………………………………………… AC//LHR Change City pair………………………………………………………………ACLHRJFK Change for specific carrier………………………………………………… AC/AEK Change for any carrier………………..………………………………………AC/AYY Change for specific class of service……………………………………… AC/CF Change for connecting city………..………………………………………… AC/XLHR Change Departure Date…………………………………………………… AC25JAN Change Number of days Later……………………………………………… AC5 Change Number of days Earlier…………………………………………… AC-6 Change Number of days Earlier both city pair…………………………… AC-5*-3 Change both Dates for Dual option………………………………………… AC25DEC*30DEC Change Number of days Later both city pair……………………..……… AC5*3 Change Number of days Earlier 1st city pair………………………………. AC-3* Change Number of days Earlier 2nd city pair……………………………… AC*-3 Change Number of days Later 1st city pair……………………………..… AC3* Change Number of days Later 2nd city pair……………..………………… AC*3 Change Return for same day………………………………..……………… ACR Change Return for specific date…………………..……………..………….ACR20FEB Change Number of days Earlier for Return……………..………………… ACR-3 Change Number of days Later for Return……………..………………… ACR3 Change Availability Display to Schedule Display………………………….ACSN Change Number of days Later for Return……………..………………… ACR3 Change Availability Display to Schedule Display………………………….ACSN Change for Direct Access…..……………………………………………… ACL4 Change for Fare Display………………..…………………………………… ACFQ Redisplay previous Availability …………………………………………… MPAN

FLIGHT INFORMATION
Display Flight Information from Availability or PNR………………………. DO 3 Display Flight Information for specific Flight and date…………………… DO BA124/25DEC

SELL AIR SEGMENT
Sell 2 Y class seats from line 5 ……………………..…………………….. SS 2 Y 5 Sell 2 Mixed classes of service from line 4……………………………….. SS 2 B Q 4 Waitlist 2 seats……………………………………………………………….. SS 2 Y 5 / PE Direct sell for 2 seats………………………………………………………. SS QR001 B 25DEC DOHLHR2 Waitlist for 2 seats…………………………………………………………. SSQR001 B 25DEC DOHLHR PE2 Open segment for a specific carrier……………………………………….. SO QR B 12JUN DXBDOH Surface segment…………………………………………………………….. SI ARNK

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NAME FIELD
Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR Same family names…………………………………………………………. NM2MINHAS/ZAFAR MR/AISHA MRS Multi names…………………………………………………………………… NM1RAMESH/RISHI MR1KUMAR/AJITH MR Multi names ………………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR Child Name…………………………………………………………………... NM1ZAFAR / HALA MISS(CHD/29APR03) Infant as same as adult family name…………………………………………….NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08) Different Family for Infant………………………………………………. NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07

CONTACT FIELD
Phone Number Field ………………………………………………………. Phone Number Field for specific Location……………………………….. Enter your office Number …………………………………………….. ….. E-mal Address ……………………………………………………………… AP 4667579 AP DOH 4667579 AP (Type Enter) APE - abc@abc.com

TICKET ARRANGEMENT FIELD
No Time limit ………………………………………………………………… Specific Time Limit with Date and Time ………………………………….. Auto Cancellation on Specific Date and Time …………………………… Send Q21, category 0 for reminder………………………………………. TKOK TKTL12MAR/1200 TKXL12MAR/1200 TKOK/Q21C0

RECEIVED FROM FIELD
Modification asked by Passenger…………………………………………. RF PAX Modification by Agent ……………………………………………………… RF ALI Modification by Mr. Al Emadi …………………………………………….. RF MR ALEMADI

END TRANSACTION
End the File and close the PNR…………………………………………… End the File and Redisplay PNR…………………………………………. End the File and Change the status code……………………………….. End the File and Change the status code, Redisplay PNR……………. ET ER ETK ERK

RETRIEVAL PNR
Display active PNR on screen……..……………………………………… RT Retrieve PNR Number…………………………………………………….. RTXXXXXX Retrieve By Name………………………………………………………….. RT/AHMED Retrieve By Alphabet……………………………………………………….. RT/A By flight Number and date…………………………………………………. RTQR001/12JUNDOHLHR-AHMED Retrieve PNR on line 4 of the List…………………………………………. RT4 Redisplay name list………………………………………………………….. RT0 Display PNR name………………………………………………………….. RTN Specific flight Number and Date…………………………………………… LM/QR001/12MAR/DOHLHR Retrieve or Display PNR ON Line 5 of the List………………………….. LM5 Redisplay name list………………………………………………………… LM0

173 Amadeus Basic Amadeus Qatar W.L.L

MINIMUM CONNECTING TIME
From PNR SEGMENTS…………………………………………………….. DM3/4 For single Airport…………………………………………………………….. DMLHR For specific Airport and Carriers…………………………………………… DMQR/LHR/AA For different Airports and carriers…………………………………………. DMQR/LHR-LGW/CO

FREQUENT FLYER
Display the Name of passenger from Airline Data……………………….. FFDQR-1111111111 (Amadeus Users Airline Only) Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111 Enter Frequent Flyer Number Automated for specific PAX2……………. FFNQR-1111111111/P2 Manual Entry for Frequent Flyer…………………………………………… SRFQTVEK-EK111111111 Manual Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3 FFN agreements between carriers……………………………………….. VFFD

ADVANCE SEAT REQUEST
Display Seat Map for Segment Number 3………………………………… SM3 Request specific seat Number……………………………………………. ST/R/20K Request specific seat Number for PAX 4………………………………… ST/R/20K/P4 Request specific seat for specific segment 4…………………………… ST/R/20K/S4 Generic Smoking Seat………………………………………………………. ST/S Generic Non-Smoking……………………………………………………….. ST Generic Non-Smoking Window for Passenger #2………………………. ST/W/P2 Generic Non-Smoking Aisle for Segment # 4……………………………. ST/A/S4 Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3……… ST/B/S5/P3

OTHER SERVICE INFORMATION - OSI
Information for specific carrier…………………………………………… OS EK PAX IS VIP Information for All carriers…………………………………………………. OS YY PAX IS VIP

SERVICES REQUIRED - SSR
Specific Meal request for All Carriers and Segments……………………. SR VGML Specific Meal request for Specific carrier and Passenger………………. SR VGML LH/P2 Specific Meal request for Specific carrier and Segment…………………. SR VGML LH/S4 Form of ID as Passport number for an e-ticket....................................... SR FOID QR HK1- PP1234567/P1 To create an SSR for passport / identity Card information(AIPS)........... SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1

CANCELLATION
Cancel Specific Segment…………………………………………………… XE4 Cancel Specific Segments…………………………………………………. XE4,7 Cancel Range of segments…………………………………………………. XE4-6 Cancel seat elements……………………………………………………….. SX/7,8 Cancel Itinerary………………………………………………………………. XI

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CHANGE SEGMENT DATA
Change class all segments to F……………………………………………. SB F Change class on segment 6….……………………………………………. SB F6 Change date to 28NOV on segment 6….…………………………………. SB 28NOV6 Change date to 28NOV and class M on segment 6….…………………. SB M 28NOV6

RETRIEVE HISTORY
Retrieve Entire History ……………………………………………………… RH Retrieve History for specific Segment # 4………………………………. RHS4 Retrieve History for other Airline PNR ……………………………………. RLH Retrieve History for Air segments …………………………………………. RHA Retrieve History for Car segments ……………………………………….. RHC Retrieve History for Hotel segments ……………………………………. RHH

REMARKS
General Remark only View by Amadeus Airline Users………………….. RM ( Free flow text) Confidential Remarks View by Your office……………………………….. RC (Free flow text) Service fee remarks for back office accounting………………………….. RIS QAR 250.00 Free flow text on ITR……………………………………………………….. RIZ Service amount charged QAR 250.00 Free flow text on itinerary………………………………………………….. RIR Please reconfirms your return itinerary Option for reminder…………………………………………………………. OP25DEC/FREE FLOW TEXT

REPLCATE PNR
Copy PNR…………………………………………………………………….. RRN Copy PNR and increase by 2 person…………………………………….. RRN/2 Copy and create cross reference of copy PNR………………………….. RRA Copy Itinerary elements only………………………………………………. RRI

SPLIT PNR
Split passenger # 3…………………………………………………………. SP3 Received from……………………………………………………………….. RF P File Split PNR……………………………………………………………….. EF Received Again………………………………………………………………. RF P End Transaction……………………………………………………………… ER

CLAIM A PNR
Display other Airline PNR, ER to claim…………………………………… RO GF ABDFGH Display by flight, date, name, ER to claim………………………………. RO GF 517/25DECDOHBAH-ALNASSAR Display from similar name list for passenger on line 3………………….. RO3

175 Amadeus Basic Amadeus Qatar W.L.L

PRINTER AND PRINTING
Display Printers ATID……………………………………………………… TTQLIST Print screen ………………………………………………………………… CTRL+P Print All pages on Default printer…………………………………………… WRA/RT Screen Print on Default printer………………………………………………WRS/RT Extended Itinerary print on Default Printer………………………………… IEP Extended Joint Itinerary Print on default Printer………………………….. IEPJ Remote Print on Default printer…………………………………………… WRAP58756471 Print Query Report without Display………………………………………… WRA/TJQ/SOF/D-01OCT31OCT Print Last Display Sales Report............................................................... TJP Print Ticket…………………………………………………………………… TTP Print Ticket and redisplay PNR…………………………………………… TTP/RT Print Ticket for specific TST………………………………………………… TTP/T2 Print Ticket for specific passenger………………………………………… TTP/P3 Print Ticket for specific segment & passenger…………………………… TTP/P3/S2,5 Print Ticket for All Infant passengers……………………………………… TTP/INF Print Ticket for All Non-Infant passengers………………………………… TTP/PAX Print Ticket on specific Stock….…………………………………………… TTP/XA2 Print Ticket to use carrier override option………………………………… TTP/V*EK Print Ticket to use override past date TST…………………………………TTP/O Print Electronic Ticket when default Ticket is paper……………………. TTP/ET Print Itinerary Receipt ………………………………………………………. ITR Print ITR for specific FB element………………………………………… ITR/L10 Print Duplicate ITR (Within 7Days of issuance date)…………………… ITR/COPY Print specific Queue and remove items…………………………………… QP97 Print Queue and Retain items in Queue………………………………….. QPR97 Print Passenger Profile……………………………………………………… WRA/PD Print the whole currently displayed AIS page…………………………….. GL Print the Fares displayed on the screen…………………………………… WRA/F Print the TST of the displayed PNR……………………………………….. WRA/TQT

PAST DATE PNR
Past date PNR by record locator…………………………………………. RPD/RLC- XYZXYZ Request PDRs with status………………………………………………… RLD Retrieve a PDR from PDR list display…………………………………… PLD4

MANUAL TICKET NUMBER
Enter Manually E- Ticket Number for Non Infant:………………………… FHE PAX 157-9196789012 Enter Manually E-Ticket Number for Infant……………………………… FHE INF 157-9196789013 Enter Manually E-Ticket Number for specific Non Infant……………….. FHE PAX 157-9196789012/P2 Enter Manually E- Ticket Number for specific segments……………….. FHE 157-9196789012/S2,3 Conjunction E- Ticket Number…………………………………………….. FHE 157-9196789012-013

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TIMATIC
Cities in a country……………………………………………………………. TILCC/PAKISTAN Cryptic Mode for Visa Information…………………………………………. TIFV Cryptic Mode for Health Information……………………………………… TIFH

QUEUES
Place PNR on specific queue………………………………………………. QE21 Place PNR on specific queue with category………………………………. QE21C0 Place on queue for another office………………………………………….. QE/DOHQR2120/97C0D1 Queue count Total activity………………………………………………….. QT Queue count Total, active PNR only………………………………………..QTQ Display a list of PNRS on specific Queue…………………………………. QV/21C0 Start specific queue 8……………………………………………………….. QS8 Start specific queue with category and date range………………………. QS8C0D2 Ignore PNR move it to bottom, display next PNR………………………… QD Ignore PNR move it to bottom, exit queue……………………………….. QDF Remove PNR from queue count…………………………………………… QN Ignore PNR and exit from Queue count………………………………….. QI Ignore changes to PNR, exit queue redisplay PNR out of queue……… QIR

BANK SETTLEMENT PLAN
Display BSP participating carriers for GULF BSP……………………….. TGBD-AE Display e-ticketing participating for QATAR market……………………… TGETD-QA Interline Ticketing agreement between 2 carriers………………………… TGAD – QR / AF

FARE QUOTE DISPLAY
Display Fare quote for origin city and CRT location for current date…… FQD DXB Display Fare quote between two Cities / Airports……………………….. FQD DOHDXB Fare display for specific airline for current date………………………….. FQD DOHAMM/AGF Fare display for specific class for current date……………………………. FQD DOHAMM/CF Fare display for front cabin………………………………………………….. FQD DOHDXB/KF Display fares in NUC……………………………………………………….. FQD DOHMIL/R,NUC Shopper display – lowest to highest for all Amadeus…………………… FQD DOHLON/S Specific date for specific city pair………………………………………….. FQD DOHPAR/D15DEC Specific past date for specific city pair…………………………………….. FQD DOHLON/D01MAY07 Exact outbound travel ………………………………………………………. FQD DOHMUC/D30DEC* Range for travel date starts…………………………………………………. FQD DOHNYC/D10NOV**30NOV Exact outbound and inbound travel date…………………………………. FQD DOHLON/D25NOV*10DEC Fares shown in lowest to highest for specific airlines……………………. FQD DOHLON/AQR/IX Display one-way fares only…………………………………………………. FQD DOHNYC/IO Display Round trip fares only………………………………………………. FQD DOHLON/IR Display Half round trip fares in NUC………………………………………. FQD FRABUD/IH Display fares and the Taxes……………………………………………….. FQD DOHLHR/R,AT Display Private Fares (Uni Fares)…………………………………………. FQD DOHCMB/R,U Display Youth Fare………………………………………………………….. FQD DOHCAI/R, - ZZ Display Fare, No-penalty and No-advance purchase……………………. FQD DOHMNL/R, *NPE,*NAP

177 Amadeus Basic Amadeus Qatar W.L.L

FOLLOW-UP AFTER FARE QUOTE DISPLAY
Display reverse fare for specific cities / airports………………………….. FQDR Display All special Fare/Passenger type codes…………………………... FQL* Display Fare quote in NUC…………………………………………………. FQDN Display Fare in Local currency…………………………………………….. FQDL Display Fare rule from line 3……………………………………………….. FQN 3 Display Fare rules list of categories from line 3………………………….. FQN 3* LI Display Penalty rule for fare from line 3…………………………………… FQN 3*PE Display Tax information for specific country……………………………… FQN TAX/QA

CURRENCY CONVERSION
Convert specific amount, using a currency code………………………… FQC 100EUR/GBP Convert from a designated currency to a NUC………………………….. FQC 1000QAR/NUC Convert currencies up to 12 months in the past…………………………. FQC 100GBP/INR/15MAY08

EXCESS BAGGAGE CHARGES
Excess Baggage Charges for today's date for a city pair………………. FQX DOHAMM/30 Excess Baggage Charges for specific date for a city pair………………. FQX DOHAMM/30/26MAR Excess Baggage Charges for specific airline…………………………….. FQX DOHAMM/30/QR

RATE OF EXCHANGE DISPLAY
Display IATA Rate of exchange (ROE) of your terminal………………… FQA Display IATA Rate of exchange (ROE) of a Country……………………. FQA*US Display IATA Rate of exchange (ROE) of a City…………………………. FQA*NYC Display IATA Rate of exchange (ROE) for past date……………………. FQA*NYC/25JAN08 Display a list of BSRs for a currency……………………………………… FQB QAR

INFORMATIVE PRICING
Informative Pricing for specific Airline…………….……………………… FQP DOH/A QR LHR Informative Pricing for specific Date…………….………………………… FQP DOH/D 25DEC LHR Informative Pricing for specific Class…………….………………………… FQP DOH/C LHR Informative Pricing for lowest fare an itinerary….………………………….FQP DOHDXBDOH/L Informative Pricing for Youth fare………………………….……………… FQP DOHCAIDOH/RZZ Informative Pricing for PTA…..….………………………………………… FQP MNLDOHMNL/R,DOH.MNL Informative Pricing for Past Date………………….……………………… FQP DOHCAIDOH/R, 25MAY08 Informative Pricing for STOPOVER at DXB.……………………………….FQP DOHDXB-DOH Informative Pricing for NO STOPOVER at DXB.…………………………. FQP DOHDXBCAI - DXBDOH Informative Pricing for SURFACE between LHR and CDG…………….. FQP DOHLHR- - CDGDOH Informative Pricing for Specific Validating Carrier…………………………FQP DOH/AEKDXB-/AQRDOH/R,VC-QR Informative Pricing for UNI (Private) fare……….….……………………….FQP DOHCMBDOH/R,U Informative Pricing for Same carrier for all sectors……………………… FQP DOHCAIDOH/O QR Display the Informative Pricing break up from line 3…………………….. FQQ 3

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ITINERARY PRICING
Itinerary Pricing for All passengers and segments……………………… FXP Itinerary Pricing for specific passenger ………….……………………… FXP/P2 Itinerary Pricing for specific segments ………….………………………….FXP/S2,5 Itinerary Pricing for specific passengers and segments………………… FXP/P2/S2,5 Itinerary Pricing for CHILD………………………..………………………….FXP/RCH Itinerary Pricing for INFANT passenger…………..……………………… FXP/INF Itinerary Pricing for NON INFANT passenger…………..………………….FXP/PAX Itinerary Pricing for PTA………………………..…………………………….FXP/R,DOH.MNL (Payment at DOH and Journey from MNL) Itinerary Pricing for specific Validating carrier…………………………… FXP/R,VC-QR (For Taxes as per validating carrier) Itinerary Pricing for IC domestic Itineraries..……………………………….FXP/R, FS –INR Itinerary Pricing for NOSTOPOVER at segment 4 ………….…………….FXP/S4X Itinerary Pricing for STOPOVER at segment 4 …………..….…………….FXP/S4S Itinerary Pricing for BREAK POINT segment 4 ………..…….…………….FXP/B4 Itinerary Pricing for UNI FARE ……………………..………….…………….FXP/R,U Itinerary Pricing for NO SERVICE FEE….. ………….……………………..FXP/NF Itinerary Pricing for Exempt Taxes ………………….………………………FXP/R, ET Itinerary Pricing for 25% Discount and TKT designator ………….………FXP/ZO-25P*FF25 Itinerary Pricing for specific Fare basis ……………………….………… FXP/L-KEE7QR2 (Override Booking class and Validity) Itinerary Pricing for AROUND THE WORLD ………….………………… FXP/S2 RW Display Lowest fare for an Itinerary…………………………………………FXL Display lowest Available for an Itinerary……………………………………FXA

INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)
Create Manual TST………………………………………………………… TTC Specific passenger……………………………………………………………TTC/P2 Specific passenger & segments……………………………………………. TTC/P2/S2,5 Add selling indicator ………………………………………………… TTK/SSITI Specific TST………………………………………………………………… TTK/T2/SSITI Add Baggage allowance…………………………………………………… TTK/A20K Specific TST………………………………………………………………… TTK/T2/A20K Specific TST & Line………………………………………………………… TTK/T2/L2/A20K Add Fare Base……………………………………………………………… TTK/BYEE4M Specific TST………………………………………………………………… TTK/T2/BKEE4M Specific TST & Line………………………………………………………… TTK/T2/L2,5/BKEE4M Add not Valid before & after………………………………………………… TTK/V12FEB12MAR Specific TST………………………………………………………………… TTK/T2/V12FEB12MAR Specific TST & Line ………………………………………………… TTK/T2/L3,4/V12FEB12MAR Add not valid after only……………………………………………………….TTK/VXX12MAR Specific TST………………………………………………………………… TTK/T2/VXX12MAR Specific TST & Line ………………………………………………… TTK/T2/L3,5/VXX12MAR Add not valid before only……………………………………………………..TTK/V12FEB Specific TST………………………………………………………………… TTK/T2/V12FEB Specific TST & Line………………………………………………………… TTK/T2/L3,5/V12FEB Add Market/Net Fare Amount……………………………………………… TTK/NF-1800 Specific TST………………………………………………………………… TTK/T2/NF-1800 Add Tour code for Non Infant...................................................................FT PAX NRQ01800/DOHR002 Add Tour code for Infant…………………………………………………… FT INF NRQ00180/DOHR002

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INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)
Specific passenger……………………………………………………………FT PAX NRQ01800/DOHR002/ P2 Specific passenger & segments……………………………………………..FT PAX NRQ01800/DOHR002/ P2/S2,5 Payment for Non Infant (Publishes Fare)…………………………………..FP PAX CASH Payment for Non infant (Net Fare)……………………………………… FP PAX NR+CASH/QAR1950 (Include Taxes) Payment for Infant (Published Fare )………………………………………. FP INF CASH Payment for Infant (Net Fare) …………………………………………… FP INF NR+CASH/QAR200 (Include Taxes) Specific passenger ………………………………………………………… FP PAX NR+CASH/QAR1950/P2 Specific passenger & segments …………………………………………… FP PAX NR+CASH/QAR1950/P2/S2,5 Commission ………………………………………………………………… FM 7 Specific passenger……………………………………………………………FM 7/P2 Specific passenger & segments……………………………………………. FM 7/P2/S2,5 Validating Carrier…………………………………………………………… FV QR Specific passenger……………………………………………………………FV QR/P2 Specific passenger & Segments…………………………………………….FV QR/P2/S2,5 Endorsement…………………………………………………………………. FE VALID ON SHOWN CARRIERS Specific passenger……………………………………………………………FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments……………………………………………. FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount………………………………………………… TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount………………………………………………… TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount ……………………………………. TTK/EQAR1800.00 Update / Add Fare & Equivalent……………………………………………. TTK/FUSD495.00/EQAR1800.00 Specific TST………………………………………………………………… TTK/T2/F800.00 Update/Add Tax……………………………………………………………….TTK/X100YR Update/Add Taxes…………………………………………………………… TTK/X100YR/X200YQ/X30WO Specific TST………………………………………………………………… TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue…………………………… TTK/R1800/T500.00 Additional amount as Total (Reissue)……………………………………… TTK/T500.00 No Additional cost (Reissue)……………………………………………… TTK/T0.00 Delete specific Tax # 3………………………………………………………. TTK/X3 Add new Tax………………………………………………………………… TTK/X100YR Change Tax amount for Tax # 3……………………………………………. TTK/X3-X200YQ Existing Tax as collected for reissue……………………………………… TTK/X3 – O (Old tax which collected) Add BSR………………………………………………………………………. TTK/K13.65000 (K1 is transaction) Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction) Fare calculation……………………………………………………………… TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override…………………………………………………… TTK/CBUILD Specific TST…………………………………………………………………. TTK/T2/CBUIL

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PRINTING TICKET
Basic entry to print ticket..........................................................................TTP Verify if ticket can be issue...................................................................... TTP/TKT Issue ticket for specific TST..................................................................... TTP/T2 Issue ticket for specific passenger........................................................... TTP/P2 Issue ticket for specific segments............................................................ TTP/S2,5 Issue ticket for specific segments and TST............................................. TTP/S2,5/T2 Issue ticket for specific segments and passenger................................... TTP/S2,5/P2 Issue ticket for All INFANT...................................................................... TTP/INF Issue ticket for All NON INFANT..............................................................TTP/PAX Override Validating carrier....................................................................... TTP/V*QR

DISPLAY AN ELECTRONIC TICKET RECORD
Display e-ticket record from PNR............................................................ TWD Display e-ticket record from PNR and refer FA/FHE............................... TWD/L7 Display e-ticket record using ticket number outside PNR........................ TWD/TKT157- 4800154678

VOIDING AN ELECTRONIC TICKET RECORD
STEP 1: Display e-ticket record IN PNR TWD TWD/L7 OUT SIDE PNR TWD / TKT157-4800154678 STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket TWX

REFUNDING AN ELECTRONIC TICKET
UNTILISED E-TCKET STEP 1: Display refund record TRF 157- 4800154678 STEP2 : Insert cancellation / refund charges TRFU/CP100A (Amount QAR 100 as per airline advised) STEP 3: Process the refund TRFP

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REPRINT AN ITR
Reprint ITR ............................................................................................. ITR/L5 Reprint ITR for specific passenger.......................................................... ITR/L5/P2 Reprint Agent Coupon............................................................................ TTR/L5/C-I Send ITR by e-mail.................................................................................. ITR-EMLA/L5 Display ITR on screen............................................................................. ITRD/L5 (Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number)

DOCUMENT REPORT DISPLAY
Summary Sales report for the Past Period ………………………………. TJS/SOF/H-1 Item Sales report for the past period………………………………………. TJI/SOF/H-1 Summary Sales report for the period before the past period……………. TJS/SOF/H-2 Item Sales report for the period before the past period………………….. TJI/SOF/H-2 Daily Summary Sales report for current date………………………………TJD/SOF Daily Summary report for Specific date…………………………………… TJD/SOF/D-02JUL Daily Summary report for specific date range……………………………. TJD/SOF/D-02JUL05JUL Daily Query Sales report for current date…………………………………. TJQ/SOF Daily Query report for specific date………………………………………… TJQ/SOF/D-02JUL Query report for specific date range………………………………………. TJQ/SOF/D-02JUL05JUL Query Report of E-Tickets for date range………………………………… TJQ/SOF/D-02JUL05JUL/QTC- TKTT Query Report unused voided e-tickets…………………………………….. TJQ/SOF/D-02JUL05JUL/QTC-CANN Query Report for specific airline……………………………………………. TJQ/SOF/D-02JUL05JUL/QVP-BA Net Remit report……………………………………………………………… TJN/SOF/D-01JUL31JUL Transaction Report by Ticket stock Number ……………………………. TJT/ TK-4510000300

CAR AVAILABILITY
Multi Car company display for current date ………………………………. CA LHR/ARR-1200-1900 Multi Car company display for specific dates ……………………………. CA LHR25DEC-27DEC/ARR-1200-1900 Multi Car company display for specific period …………………………… CA LHR25DEC-2/ARR-1200-1900 Multi Car company display from PNR segment …………………………. CA S4 Single company from car availability display……………………………… CA4 Single company car availability for specific dates…………………………CA ZE LHR 25DEC-27DEC/ARR-1200-1900 Single company car availability for specific period……………………… CA ZE LHR 25DEC-2/ARR-1200-1900 Single Car company availability from PNR segment ……………………. CA ZE S4

CAR LOCATION
Car locations, all companies, city and airports……………………………. CL LON Car locations for specific company for specific city……………………… CL ZE LON Car locations, all companies at terminal location………………………….CL LON – T Car locations, specific company at terminal location…………………….. CL ZE LON – T

CAR LOCATION POLICY
Single company location policy for Airport………………..………………. CPO ZE LHR Single company location policy for City………………..………………….. CPO ZE LONC61

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CAR RATE FEATURES
Car features from car availability display……….…………………………. CR 3 Car features from PNR for specific segment…….……………………….. RTSVCC3 Rate information from car availability display…………………………….. CR3/R Tax information from car availability display…………………………….. CR3/T Surcharge information from car availability display…………………….. CR3/S Multi features information from car availability display………………….. CR3/S/T/R

CAR TERMS
Car features from car availability display……….…………………………. CT 9 Rate information from car availability display…………………………….. CT3/R Tax information from car availability display…………………………….. CT3/T Surcharge information from car availability display…………………….. CT3/S Multi features information from car availability display………………….. C T3/S/T/R

CAR SELL OPTIONS
Car Sell from Availability and rate display …….…………………………. CS 3 Car Sell for specific car company by referring segments in PNR ……… CS ZE S3 ; S4 Direct car sells, specific company, vehicle type, dates………………… CS ZE LHR 25DEC-27DEC/VT-ECMN/ARR-BA124-0700-1000 Car Sell from car location display………………………………………….. CSAB25DEC-27DEC/VT-ECMN/ARR-0700-1000

CAR MISCELLANIOUS ENTRIES
Amadeus Cars specific information …………….…………………………. GG CAR Specific car company information …………….…………………………… GG CAR ZE Car company information at a specific location……………………………GG CAR ZE LON Decode / Encode special equipment for specific car company…………. CE / CO – ZE Encode car company name………………………………………………….DNC AVIS Decode car company code…………………………………………………. DNC ZI Change drop-off date on car segment 4 …………………………………. 4 / DD- 28DEC Change Vehicle type on car segment 4…………………………………… 4 / VT - ICAR Cancel car segment…………………………………………………………. XE 4

CAR CODES
CAR TYPE CODES
CLASS M – MINI E – ECONOMY C – COMPACT I – INTERMEDIATE S – STANDARD F – FULL SIZE P – PREMIUM L – LUXURY X – SPECIAL TYPE TRANSMISSION C - 2/4 DOOR A – AUTOMATEC B – 2 DOOR M – MANUAL D – 4 DOOR W – WAGON V – VAN L – LIMOUSINE K – TRUCK P – PICKUP S – SPORT T – CONVERTIBLE F – 4 WHEEL DRIVE J – ALL TERRAIN X – SPECIAL R – RECREATIONAL VEHICLE A/C R – YES N – NO

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HOTEL LOCATION LIST DISPLAY
Hotel List Display for specific location ……………………………………. HL DXB Hotel List Display for specific hotel chain…………………………………. HL EM DXB Hotel List Display for specific location and name………………………… HL DXB / HN – TAJ PALACE Hotel List near a specific point of reference………………………………. HL PAR / RP – EIFFEL TOWER Hotel List Display for specific area……….………………………………… HL DXB – D Hotel List Display from point of reference ………………………………… HL L4

HOTEL FEATURES / DESCRIPTIONS
Hotel features from hotel list display .. ……………………………………. HL AB Hotel features from multi-property availability .. .. ……………………….. HF 1 Hotel features from single-property availability .. .. …………………….. HF Hotel features from PNR for specific hotel segment .. .. ……………….. HF S3 Hotel features for specific section (Commission) .. .. ………………….. HF-C

HOTEL POINT OF REFERENCE
Point of reference categories display .. …………………………………… DRP CAT Point of reference as attraction for PAR…………………………………… DRP*/PAR – ATT

HOTEL AVAILABILITY
Multi-property hotel availability display from PNR.. ……………………… HA S3 Multi-property hotel availability for specific location.. ……………………. HA DXB (Current date for 1 night only) Multi-property availability for specific location & dates.. ………………. HA DXB 25DEC-27DEC Multi-property availability for specific period……………. ………………. HA DXB 25DEC- 2 Multi-property availability for company negotiated rate……………. …. HA DXB 25DEC- 27DEC/ SR – XOM Single-property hotel availability from hotel list display………………….. HA AB 25DEC-27DEC Single-property hotel availability from multi-property display………….. HA 3 Hotel availability by chain code for specific location………………………HA MC DXB 25DEC-27DEC Hotel availability by property identifier ……….…………………………… HA MC DXBERM 25DEC-27DEC Hotel availability by hotel name…….. ……….…………………………… HA DXB 25DEC-27DEC/HN- SHANGRI LA Hotel availability for double occupancy…….. ……………………………. HA DXB 25DEC-27DEC/RT – 2

HOTEL PRICING FEATURES
Hotel pricing display specific line from single-property availability……….HP 2 Hotel pricing display from hotel segment in PNR…………………….…….HP S3

HOTEL SELL OPTIONS
Sell hotel from single-property availability display ………………………. HS 3 Sell hotel with special rate code …………..…………………………… HS 3 / SR – GOV Sell hotel with corporate discount code …………..…………………… HS 3 / CD – 12345455 Sell hotel with credit card as a guaranty …………..……………………… HS 3 / G – CC VI 12345678911 EXP 1210/P1 Sell hotel with credit card as a deposit…………….……………………… HS 3 / DP– CC VI 12345678911 EXP 1210/P1 Sell hotel with booking source as a IATA number…………….………… HS 3 / B – 65272727 Sell hotel with supplementary information …………….……………….… HS 3 / SI – NONSMOKING

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HOTEL MISCELLANIOUS ENTRIES
Specific hotel company information ……..………………………………… GG HTL EM Encode the hotel chain……………………………………………………… DNH INTERCONTINENTAL Decode the hotel chain code………………………………………………. DNH IC Decode the corporate rate code…………………………………………… DNN XOM Move to previous hotel multi-property display…………………………….. MP HM Move to previous hotel single-property display………………………….. MP HA Change check-in date for hotel, segment 4………………………………. 4/DT-25DEC Change check-out date for hotel, segment 4………………………………4/DD-29DEC

HOTEL CODES
HOTEL PREFERD RATE CODES
CODE RAC MIL TUR CON PRO TVL WKD TYPE Standard RAC Military Tour Convention Promotional Travel Industry Weekend CODE COR PKG SRS GOV FAM STP TYPE Corporate Package Senior Citizen Government Family Stopover

CATEGORIES CODES
With Bath/Shower With Shower Only No Bath/Shower Executive Floor Suites : A-Superior : E-Superior : I-Moderate : P-Executive : S-Moderate T-Standard U-Minimum B-Moderate F-Moderate J-Standard C-Standard G-Standard K-Minimum D-Minimum H-Minimum

BED TYPES CODES
D-Double T-Twin K-King W-Water Bed P-Pullout Q-Queen S-Single

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CUSTOMER PROFILE
Enter into profile mode …………………..…….…………………………… PM Profile ignore and redisplay………………………………………………… PIR Profile ignore and exit profile mode…………………………………………PIE Profile mode exit ……………………………………………………………. PME Profile end and redisplay profile……………………………………………. PER Profile End and exit profile………………………………………………….. PEE

CREATE A CUSTOMER PROFILE
Create Company Profile.………………………………………………….. PCN/WORLD BANK Create traveller Profile .………………………………………………………NM1ALNASAR/KHALIFA MR Add phone field …………………………………………………………….. AP DOH 4667579-B Add e-mail address………………………………………………………….. APE- abc@abc.com Add contact number, but don’t send to Airline……………………………. APX- DOH 5567656 Add Fax number……………………………………………………………… APF- QA54545454 Add mailing Address………………………………………………………… AM 94-D RING ROAD, QATAR, DOHA Add Billing Address………………………………………………………… AB 94-D RING ROAD, QATAR, DOHA

CREATE A CUSTOMER PROFILE FROM A PNR
Create traveller Profile with first PNR name field .……………………….. PC/ -1 Create Company Profile…………………………………………………….. PC/ WORLD BANK Create traveller Profile associated to a company .……………………….. PC/ WORLD BANK -1 Element 1,4 and 9 through 12……………………………………………… PC/ -1,4,9-12

UPDATE EXISTING CUSTOMER PROFILE
Update traveller from displayed PNR, name 1 .…………………………. PU/ -1 Update profile with PNR elements 5 – 7 and 12 .……………………….. PU/ -1, 5-7,12 Update profile except lines 5 – and 10 - 12 .…………………………….. PU/ -1, X5, 10-12

MODIFY A CUSTOMER PROFILE
Modify phone field, line 5………………………………………………….. 5/ DOH 4656567 B

RETRIEVE A CUSTOMER PROFILE
Display company profile…………………………………………………….. PDN / WORLD BANK Display traveller profile………………………………………………………. PDN / - ALNASAR/KHALIFA All travellers associated to a specific company…………………………… PLT // WORLD BANK Separate traveller from merged profile…………………………………….. PDT Separate company from merged profile…………………………………… PDC List of all companies…………………………………………………………. PLC List of all travellers with associated companies……………………………PLT PNRs created from a specific profile………………………………………. RTU

CANCEL A CUSTOMER PROFILE
Cancel displayed profile…………………………………………………….. PX Confirm deletion after PX entry…………………………………………….. PE Ignore deletion after PX entry……………………………………………… PI

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REACTIVATE CANCELLED PROFILE
Display deactivated profile list…………………………………………….. PLX Display profile from list on line 3…………………………………………… PD3 Reactivate displayed profile………………………………………………… PR Confirm reactivate display profile………………………………………….. PE

TRANSFER PROFILE ELEMENTS TO A PNR
Blind transfer automatic company elements…………………………….. PBN / WORLD BANK Blind transfer all automatic company elements………………………….. PBN / WORLD BANK* Blind transfer automatic traveller elements……………………………….. PBN / - ALNASAR/KHALIFA Blind transfer all traveller elements…………….………………………….. PBN / - ALNASAR/KHALIFA* Create PNR transferring mandatory and automatic elements ………… PT Create PNR transferring all elements from displayed profile …………… PT* Create PNR transferring all elements except line 2, 5 ………………….. PT* X2, 5 Transfer profiles without profile name…………………………………….. PTO Transfer only elements 5 and 7…………………………………………… PTO5,7 Transfer only elements 5 and 7, associate specific passenger………… PTO5,7 / P2 Transfer from list, all elements…………………………………………….. PB 1-3* Transfer FQTV numbers to a modified PNR…………………………….. PF

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