Executive summery

Plastic Money business is definitely going big time here in Pakistan. In a country where two years back people have hardly heard the word plastic money or credit card, more than 7000 merchants are accepting above 140,000 cards. It has been estimated that there are likely to be around half million potential card users in the near future. This forecasting derives credibility from the fact that more and more local and international financial institutions are exhibiting enthusiasm in this direction. This in turn reflects prospects in Pakistan market in accommodating numerous credit card competitors operating on the circuit, ensuring healthy and competitive card business deals So we have also made our project on this topic our project includes  History of money
 General Types of Plastic money

 Global players in credit cards  Scenario of plastic money in pakistan  Analysis of banking products  Bank Alfalah limited  Standered chartered bank  Survey  SWOT analysis

BARTER:

The first people didn't buy goods from other people with money. They used barter. Barter is the exchange of personal possessions of value for other goods that you want. This kind of exchange started at the beginning of humankind and is still used today. From 9,000-6,000 B.C., livestock was often used as a unit of exchange. Later, as agriculture developed, people used crops for barter. For example, I could ask another farmer to trade a pound of apples for a pound of bananas.

SHELLS:

At about 1200 B.C. in China, cowry shells became the first medium of exchange, or money. The cowry has served as money throughout history even to the middle of this century.

FIRST METAL MONEY:

China, in 1,000 B.C., produced mock cowry shells at the end of the Stone Age. They can be thought of as the original development of metal currency. In addition, tools made of metal, like knives and spades, were also used in China as money. From these models, we developed today's round coins that we use daily. The Chinese coins were usually made out of base metals which had holes in them so that you could put the coins together to make a chain.

SILVER:

At about 500 B.C., pieces of silver were the earliest coins. Eventually in time they took the appearance of today and were imprinted with numerous gods and emperors to mark their value. These coins were first shown in Lydia, or Turkey, during this time, but the methods were used over and over again, and further improved upon by the Greek, Persian, Macedonian, and Roman empires. Not like Chinese coins, which relied on base metals, these new coins were composed from scarce metals such as bronze, gold, and silver, which had a lot of intrinsic value.

LEATHER CURRENCY:

In 118 B.C., banknotes in the form of leather money were used in China. One-foot square pieces of white deerskin edged in vivid colors were exchanged for goods. This is believed to be the beginning of a kind of paper money.

NOSES:

During the ninth century A.D., the Danes in Ireland had an expression "To pay through the nose." It comes from the practice of cutting the noses of those who were careless in paying the Danish poll tax.

PAPER CURRENCY:

From the ninth century to the fifteenth century A.D., in China, the first actual paper currency was used as money. Through this period the amount of currency skyrocketed causing severe inflation. Unfortunately, in 1455 the use of the currency vanished from China. European civilization still would not have paper currency for many years.

POTLACH:

In 1500, North American Indians engaged in potlach, a term that describes the exchange of gifts at banquets, dances, and various rituals. Since the trading of gifts was so important in figuring the leaders’ community status, potlach went out of control as the gifts became more extravagant in an effort to surpass others' gifts.

WAMPUM:

In 1535, though likely well before this earliest recorded date, strings of beads made from clam shells, called wampum, are used by North American Indians as money. Wampum means white, the color of the clam shells and the beads.

GOLD STANDARD:

In 1816, England made gold a benchmark of value. This meant that the value of currency was pegged to a certain number of ounces of gold. This would help to prevent inflation of currency. The U.S. went on the gold standard in 1900.

DEPRESSION:

Because of the depression of the 1930's, the U.S. began a world wide movement to end tying currency to gold. Today, few nations tie the value of their currency to the price of gold. Other government and financial institutions now try to control inflation.

TODAY:

At present, nations continue to change their currencies. For example, the U.S. has already changed its $100 and $20 banknotes. More changes are in the works.

TOMORROW:

Tomorrow is already here. Electronic money (or digital cash) is already being exchanged over the Internet.

ATM CARDS
HISTORY OF ATM CARDS:
Don Wetzel has been

credited with developing the first modern ATM. The idea came to him in 1968 while waiting in line at a Dallas bank, after which he proposed a project to develop an ATM to his employer, Docutel.22 A major part of the development process involved adding a magnetic stripe to a plastic card and developing standards to encode and encrypt information on the stripe. A working version of the Docutel ATM was sold to New York’s Chemical Bank, which installed it in 1969 at its Rockville Center (Long Island, N.Y.)Office Although the Docutel ATM did use the modern magnetic stripe access card, the technology remained primitive compared with today’s. The Docutel ATM only dispensed cash and was an offline machine. To enable payment processing, the machine printed a transaction record that was MICR encoded. By the early 1970s, ATM technology advanced to the system we know today. ATMs were first accessed primarily with credit cards, but in 1972, City National Bank of Cleveland successfully introduced a card with an ATM but not a credit function.24 ATMs were developed that could take deposits, transfer money from checking to savings or savings to checking, provide cash advances from a credit card, and take payments.

ATM CARD:

An ATM card (also known as a bank card, client card, key card or cash card) is an ISO/IEC 7810 card issued by a bank, credit union or building society. It can be used: • at an ATM for deposits, withdrawals, account information, and other types of transactions, often through inter bank networks • at a branch, as identification for in-person transactions • at merchants, for EFTPOS (point of sale) purchases Unlike a debit card, in-store purchases or refunds with an ATM card can generally be made in person only, as they require authentication through a personal identification number or PIN. In other words, ATM cards cannot be used at merchants that only accept credit cards. However, other types of transactions through telephone or online banking may be performed with an ATM card without in-person authentication. This includes account balance inquiries, electronic bill payments or in some cases, online purchases. In some countries, the two functions of ATM cards and debit cards are combined into a single card called a debit card or also commonly called a bank card. These are able to perform banking tasks at ATM's and also make point-of-sale transactions, both functions using a PIN. Europe's Maestro are examples of networks that link bank accounts with point-of-sale equipment. Magnetic stripe cloning can be detected by the implementation of magnetic card reader heads and firmware that can read a signature embedded in all magnetic stripes during the card production process. This signature known as a "MagnePrint" or "BluPrint" can be used in conjunction with common two factor authentication schemes utilized in ATM, debit/retail point-of-sale and prepaid card applications. ATM Cleaning Cards are the primary means of cleaning ATM machines to ensure that the machine stays functioning properly.

ATM
An automated teller machine (ATM) is a computerized telecommunications device that provides the customers of a financial institution with access to financial transactions in public space without the need for a human bank teller on most modern ATMs, the customer is identified by inserting

a plastic ATM card with a magnetic stripe or a plastic smartcard with a that contains a unique card number and some security information, such as an expiration date or Security is provided by the customer entering a identification number" personal identification number (PIN). Using an ATM, customers can access their bank in order to make withdrawals (or credit card cash advances) and check their account balances as well as purchasing mobile cell phone prepaid credit. ATMs are known by various other names including automated transaction machine, automated banking machine, money machine, bank machine, cash machine, hole-in-the-wall, cash point etc.

DEBIT CARDS
HISTORY OF DEBIT CARD:
The history of debit card implies that the concept of debit card is not new. History of debit card dates back around 20 years ago which highlighted the introduction of e-commerce and alternative means of payment.

DEBIT CARD:

A debit card (also known as a bank card or check card) is a plastic card which provides an alternative payment method to cash when making purchases. Functionally, it can be called an electronic check, as the funds are withdrawn directly from either the bank account, or from the remaining balance on the card. In some cases, the cards are designed exclusively for use on the Internet, and so there is no physical card. The use of debit cards has become widespread in many countries and has overtaken the check and in some instances cash transactions by volume. Like credit cards, debit cards are used widely for

telephone and Internet purchases, and unlike credit cards the funds are transferred from the bearer's bank account instead of having the bearer to pay back on a later date. Debit cards can also allow for instant withdrawal of cash, acting as the ATM card for withdrawing cash and as a cheque guarantee card. Merchants can also offer "cashback/cashout" facilities to customers, where a customer can withdraw cash along with their purchase.

TYPES OF DEBIT CARD:

There are currently three ways that debit card transactions are processed; Although many debit cards are of the Visa or MasterCard brand, there are many other types of debit card, each accepted only within a particular country or region. • • • online debit card / PIN debit offline debit card/ signature debit Electronic Purse Card

ONLINE DEBIT CARD:

Online debit cards require electronic authorization of every transaction and the debits are reflected in the user’s account immediately. The transaction may be additionally secured with the personal identification number (PIN) authentication system and some online cards require such authentication for every transaction, essentially becoming enhanced automatic teller machine (ATM) cards. One difficulty in using online debit cards is the necessity of an electronic authorization device at the point of sale (POS) and sometimes also a separate PIN pad to enter the PIN, although this is becoming commonplace for all card transactions in many countries. Overall, the online debit card is generally viewed as superior to the offline debit card because of its more secure authentication system and live status, which alleviates problems with processing lag on transactions that may have been forgotten or not authorized by the owner of the card.

OFFLINE LINE DEBIT CARD:

Offline debit cards have the logos of major credit cards (e.g. Visa or MasterCard) or major debit cards (e.g. Maestro in the United Kingdom and other countries, but not the United States) and are used at the point of sale like a credit card. This type of debit card may be subject to a daily limit, and/or a maximum limit equal to the current/checking account balance from which it draws funds. Transactions conducted with offline debit cards require 2–3 days to be reflected on users’ account balances. In some countries and with some banks and merchant service organizations, a "credit" or offline debit transaction is without cost to the purchaser beyond the face value of the transaction, while a small fee may be charged for a "debit" or online debit transaction (although it is often absorbed by the retailer). Other differences are that online debit purchasers may opt to withdraw cash in addition to the amount of the debit purchase (if the merchant supports that functionality); also, from the merchant's standpoint, the merchant pays lower fees on online debit transaction as compared to "credit" (offline) debit transactions.

ELECTRONIIC PURSE CARD:

Smart-card-based electronic purse systems (in which value is stored on the card chip, not in an externally recorded account, so that machines accepting the card need no network connectivity) were tried throughout Europe from the mid-1990s, most notably in Germany, Austria, Belgium, The major boom in smart card use came in the 1990s, with the introduction of the

smart-card-based SIM used in GSM mobile phone equipment in Europe. With the ubiquity of mobile phones in Europe, smart cards have become very common.

ADVANTAGES AND DISADVANTAGES
ADVANTAGES:
• • • Debit and check cards, as they have become widespread, have revealed numerous advantages and disadvantages to the consumer and retailer alike. Advantages are as follows; A consumer who is not credit worthy and may find it difficult or impossible to obtain a credit card can more easily obtain a debit card, allowing him/her to make plastic transactions. Use of a debit card is limited to the existing funds in the account to which it is linked (except cases of offline payments), thereby preventing the consumer from racking up debt as a result of its use, or being charged interest, late fees, or fees exclusive to credit cards. For most transactions, a check card can be used to avoid check writing altogether. Check cards debit funds from the user's account on the spot, thereby finalizing the transaction at the time of purchase, and bypassing the requirement to pay a credit card bill at a later date, or to write an insecure check containing the account holder's personal information. Like credit cards, debit cards are accepted by merchants with less identification and scrutiny than personal checks, thereby making transactions quicker and less intrusive. Unlike personal checks, merchants generally do not believe that a payment via a debit card may be later dishonored. Unlike a credit card, which charges higher fees and interest rates when a cash advance is obtained, a debit card may be used to obtain cash from an ATM or a PIN-based transaction at no extra charge, other than a foreign ATM fee.

DISADVANTAGES:
The Debit card has many disadvantages as opposed to cash or credit: • • Some banks are now charging over-limit fees or non-sufficient funds fees based upon preauthorizations, and even attempted but refused transactions by the merchant (some of which may not even be known by the client). Many merchants mistakenly believe that amounts owed can be "taken" from a customer's account after a debit card (or number) has been presented, without agreement as to date, payee name, amount and currency, thus causing penalty fees for overdrafts, over-the-limit, amounts not available causing further rejections or overdrafts, and rejected transactions by some banks. In some countries debit cards offer levels of security protection than credit cards[6]. Theft of the users PIN using skimming devices can be accomplished easier with a PIN input than with a signature-based credit transaction. However, theft of users' PIN codes skimming devices can be equally easily accomplished with a debit transaction input, as with a credit transaction PIN lower much using PIN input,

and theft using a signature-based credit transaction is equally easy as theft using a signature-based debit transaction. • In many places, laws protect the consumer from fraud a lot less than with a credit card. While the holder of a credit card is legally responsible for only a minimal amount of a fraudulent transaction made with a credit card, which is often waived by the bank, the consumer may be held liable for hundreds of dollars in fraudulent debit transactions. The consumer also has a much shorter time (usually just two days) to report such fraud to the bank in order to be eligible for such a waiver with a debit card[6], whereas with a credit card, this time may be up to 60 days. A thief who obtains or clones a debit card along with its PIN may be able to clean out the consumer's bank account, and the consumer will have no recourse. In the UK and Ireland, among other countries, a consumer who purchases goods or services with a credit card can pursue the credit card issuer if the goods or services are not delivered or are unmerchantable. While they must generally exhaust the process provided by the retailer first, this is not necessary if the retailer has gone out of business. This protection is not provided by legislation when using a debit card but may be offered to a limited extent as a benefit provided by the card network, e.g. Visa debit cards. When a transaction is made using a credit card, the bank's money is being spent, and therefore, the bank has a vested interest in claiming its money where there is fraud or a dispute. The bank may fight to void the charges of a consumer who is dissatisfied with a purchase, or who has otherwise been treated unfairly by the merchant. But when a debit purchase is made, the consumer has spent his/her own money, and the bank has little if any motivation to collect the funds. In some countries, and for certain types of purchases, such as gasoline (via a pay at the pump system), lodging, or car rental, the bank may place a hold on funds much greater than the actual purchase for a fixed period of time[6]. However, this isn't the case in other countries, such as Sweden. Until the hold is released, any other transactions presented to the account, including checks, may be dishonored, or may be paid at the expense of an overdraft fee if the account lacks any additional funds to pay those items. While debit cards bearing the logo of a major credit card are accepted for virtually all transactions where an equivalent credit card is taken, a major exception in some countries is at car rental facilities. In some countries car rental agencies require an actual credit card to be used, or at the very least, will verify the creditworthiness of the renter using a debit card. In these unspecified countries, these companies will deny a rental to anyone who does not fit the requirements, and such a credit check may actually hurt one's credit score, as long as there is such a thing as a credit score in the country of purchase and/or the country of residence of the customer.

WHAT IS THE DIFFERENCE BETWEEEN A DEBIT CARD AND A CREDIT CARD?
The difference between a "debit card" and a "credit card" is that the debit card deducts the balance from a deposit account, like a checking account, where the credit card allows the consumer to spend money on credit to the issuing bank. In other words, a debit card uses the money you have and a credit card uses the money you don't have. "Debit cards" which are linked directly to a checking account are sometimes dual-purpose, so that they

can be used as a credit card, and can be charged by merchants using the traditional credit networks. A merchant will ask for "credit or debit?" if the card is a combined credit+debit card. If the payee chooses "credit", the credit balance will be debited the amount of the purchase; if the payee chooses "debit", the bank account balance will be debited the amount of the purchase. The "debit" networks usually require that a personal identification number be supplied. The "credit" networks typically require that purchases be made in person and often allow cards to be charged with only a signature, and/or picture ID. However, most merchant agreements in the United States forbid picture ID as a requirement to use a Credit Card.

CRDEIT CARDS
CREDIT CARD:

HISTORY OF CREDIT CARD:
A credit card is part of a system of payments named after the small plastic card issued to users of the system. It is a card entitling its holder to buy goods and services based on the holder's promise to pay for these goods and services. The issuer of the card grants a line of credit to the consumer (or the user) from which the user can borrow money for payment to a merchant or as a cash advance to the user. A credit card is different from a charge card, where a charge card requires the balance to be paid in full each month. In contrast, credit cards allow the consumers to 'revolve' their balance, at the cost of having interest charged. Most credit cards are issued by local banks or credit unions, and are the shape and size specified by the ISO/IEC 7810 standard as ID-1.

HOW CREDIT CARDS WORK?

Credit cards are issued after an account has been approved by the credit provider, after which cardholders can use it to make purchases at merchants accepting that card. When a purchase is made, the credit card user agrees to pay the card issuer. The cardholder indicates consent to pay by signing a receipt with a record of the card details and indicating the amount to be paid or by entering a personal identification number (PIN). Also, many merchants now accept verbal authorizations via telephone and electronic authorization using the Internet, known as a 'Card/Cardholder Not Present' (CNP) transaction. Electronic verification systems allow merchants to verify that the card is valid and the credit card customer has sufficient credit to cover the purchase in a few seconds, allowing the verification to happen at time of purchase. The verification is performed using a credit card payment terminal or Point of Sale (POS) system with a communications link to the merchant's acquiring bank. Data from the card is obtained from a magnetic stripe or chip on the card; the latter system is in the United Kingdom and Ireland commonly known as Chip and PIN, but is more technically an EMV card. Other variations of verification systems are used by eCommerce merchants to determine if the user's account is valid and able to accept the charge. These will typically involve the cardholder providing additional information, such as the security code printed on the back of the card, or the address of the cardholder.

Each month, the credit card user is sent a statement indicating the purchases undertaken with the card, any outstanding fees, and the total amount owed. After receiving the statement, the cardholder may dispute any charges that he or she thinks are incorrect (see Fair Credit Billing Act for details of the US regulations). Otherwise, the cardholder must pay a defined minimum proportion of the bill by a due date, or may choose to pay a higher amount up to the entire amount owed. The credit issuer charges interest on the amount owed if the balance is not paid in full (typically at a much higher rate than most other forms of debt). Some financial institutions can arrange for automatic payments to be deducted from the user's bank accounts, thus avoiding late payment altogether as long as the cardholder has sufficient funds.

INTEREST CHARGES:
Credit card issuers usually waive interest charges if the balance is paid in full each month, but typically will charge full interest on the entire outstanding balance from the date of each purchase if the total balance is not paid. For example, if a user had a $1,000 transaction and repaid it in full within this grace period, there would be no interest charged. If, however, even $1.00 of the total amount remained unpaid, interest would be charged on the $1,000 from the date of purchase until the payment is received. The precise manner in which interest is charged is usually detailed in a cardholder agreement which may be summarized on the back of the monthly statement. The credit card may simply serve as a form of revolving credit, or it may become a complicated financial instrument with multiple balance segments each at a different interest rate, possibly with a single umbrella credit limit, or with separate credit limits applicable to the various balance segments. Usually this compartmentalization is the result of special incentive offers from the issuing bank, to encourage balance transfers from cards of other issuers. In the event that several interest rates apply to various balance segments, payment allocation is generally at the discretion of the issuing bank, and payments will therefore usually be allocated towards the lowest rate balances until paid in full before any money is paid towards higher rate balances. Interest rates can vary considerably from card to card, and the interest rate on a particular card may jump dramatically if the card user is late with a payment on that card or any other credit instrument, or even if the issuing bank decides to raise its revenue.

BENEFITS TO CUSTOMERS:
The main benefit to each customer is convenience. Compared to debit cards and checks, a credit card allows small short-term loans to be quickly made to a customer who need not calculate a balance remaining before every transaction, provided the total charges do not exceed the maximum credit line for the card.

DETRIMENTS TO CUSTOMERS:
Credit cards with low introductory rates are limited to a fixed term, usually between 6 and 12 months after which a higher rate is charged. As all credit cards assess fees and interest, some customers become so encumbered with their credit debt service that they are driven to bankruptcy. Credit cards will often stipulate a default rate of 20 to 30 percent in the event a payment is missed. That is, if a consumer misses a payment, the rate will automatically increase to a very burdensome level. This can lead to a snowball effect in which the consumer is drowned by unexpectedly high interest rates. Further most card holder agreements enable the issuer to arbitrarily raise the interest rate for any reason they see fit.

GRACE PERIOD:
A credit card's grace period is the time the customer has to pay the balance before interest is charged to the balance. Grace periods vary, but usually range from 20 to 40 days depending on the type of credit card and the issuing bank. Some policies allow for reinstatement after certain conditions are met. Usually, if a customer is late paying the balance, finance charges will be calculated and the grace period does not apply. Finance charges incurred depend on the grace period and balance; with most credit cards there is no grace period if there is any outstanding balance from the previous billing cycle or statement (i.e. interest is applied on both the previous balance and new transactions). However, there are some credit cards that will only apply finance charge on the previous or old balance, excluding new transactions.

BENEFITS TO MERCHANTS:

An example of street markets accepting credit cards. Most simply display the logos (shown in the upper-left corner of the sign) of all the cards they accept. For merchants, a credit card transaction is often more secure than other forms of payment, such as checks, because the issuing bank commits to pay the merchant the moment the transaction is authorized, regardless of whether the consumer defaults on the credit card payment (except for legitimate disputes, which are discussed below, and can result in charges back to the merchant). In most cases, cards are even more secure than cash, because they discourage theft by the merchant's employees and reduce the amount of cash on the premises. Prior to credit cards, each merchant had to evaluate each customer's credit history before extending credit. That task is now performed by the banks which assume the credit risk. Credit cards can also aid in securing a sale, especially if the customer does not have enough cash on his or her person or checking account. For each purchase, the bank charges the merchant a commission (discount fee) for this service and there may be a certain delay before the agreed payment is received by the merchant. The commission is often a percentage of the transaction amount, plus a fixed fee. In addition, a merchant may be penalized or have their ability to receive payment using that credit card restricted if there are too many cancellations or reversals of charges as a result of disputes. Some small merchants require credit purchases to have a minimum amount (usually between $5 and $10) to compensate for the transaction costs, though this is strictly prohibited by credit card companies and credit card companies attempt to get consumers to report such merchants. In some countries, for example the Nordic countries, banks guarantee payment on stolen cards only if an ID card is checked and the ID card number/civic registration number is written down on the receipt together with the signature. In these countries merchants therefore usually ask for ID. Non-Nordic citizens, who are unlikely to possess a Nordic ID card or driving license, will instead have to show their passport, and the passport number will be written down on the receipt, sometimes together with other information. Some shops use the card's PIN for identification, and in that case showing an ID card is not necessary.

COSTS TO MERCHANTS:
Merchants are charged many fees for the privilege of accepting credit cards. The merchant may be charged a discount rate of 1%-3%+ of each transaction obtained through a credit card. Usually, the merchant will also pay a flat per-item charge of $0.05 - $0.50 for each transaction. Thus in some instances of very low value transactions, use of credit cards may actually cause the merchant to lose money on the transaction. Merchants choose to pay these costs in exchange for the increased profitable sales they can create. Thus, they are considering part of the overall cost of marketing.

Merchants with very low average transaction prices or very high average transaction prices are more averse to accepting credit cards. But rates are often reduced in an attempt to include more of these types of merchant.

PARTIES INVOLVED
• CARD HOLDER
The holder of the card used to make a purchase; the consumer. • CARD ISSUING BANK: The financial institution or other organization that issued the credit card to the cardholder. This bank bills the consumer for repayment and bears the risk that the card is used fraudulently. American Express and Discover were previously the only card-issuing banks for their respective brands, but as of 2007, this is no longer the case. Cards issued by banks to cardholders in a different country are known as offshore credit cards. • MERCHANT: The individual or business accepting credit card payments for products or services sold to the cardholder. • ACQUIRING BANK: The financial institution accepting payment for the products or services on behalf of the merchant. • INDEPENDENT SALES ORGANIZATION: Resellers (to merchants) of the services of the acquiring bank. • MERCHANT ACCOUNT: This could refer to the acquiring bank or the independent sales organization, but in general is the organization that the merchant deals with. • CREDIT CARD ASSOCIATION: An association of card-issuing banks such as Visa, MasterCard, Discover, American Express, etc. that set transaction terms for merchants, card-issuing banks, and acquiring banks. • TRANSACTION NETWORK The system that implements the mechanics of the electronic transactions. May be operated by an independent company, and one company may operate multiple networks. • AFFINITY PARTNER: Some institutions lend their names to an issuer to attract customers that have a strong relationship with that institution, and get paid a fee or a percentage of the balance for each card issued using their name. Examples of typical affinity partners are sports teams, universities, charities, professional organizations, and major retailers. The flow of information and money between these parties — always through the card associations — is known as the interchange, and it consists of a few steps.

TRANSACTION STEPS
• AUTHORIZATION: The cardholder pays for the purchase and the merchant submits the transaction to the acquirer (acquiring bank). The acquirer verifies the credit card number, the transaction type and the amount with the issuer (Card-issuing bank) and reserves that amount of the cardholder's credit limit for the merchant. An authorization will generate an approval code, which the merchant stores with the transaction. • BATCHING: Authorized transactions are stored in "batches", which are sent to the acquirer. Batches are typically submitted once per day at the end of the business day. If a transaction is not submitted in the batch, the authorization will stay valid for a period determined by the issuer, after which the held amount will be returned back to the cardholder's available credit (see authorization hold). Some transactions may be submitted in the batch without prior authorizations; these are either transactions falling under the merchant's floor limit or ones where the authorization was unsuccessful but the merchant still attempts to force the transaction through. (Such may be the case when the cardholder is not present but owes the merchant additional money, such as extending a hotel stay or car rental.) • CLEARING AND SETTLEMENT: The acquirer sends the batch transactions through the credit card association, which debits the issuers for payment and credits the acquirer. Essentially, the issuer pays the acquirer for the transaction. • FUNDING: Once the acquirer has been paid, the acquirer pays the merchant. The merchant receives the amount totaling the funds in the batch minus the "discount rate," which is the fee the merchant pays the acquirer for processing the transactions. • CHARGEBACK: A chargeback is an event in which money in a merchant account is held due to a dispute relating to the transaction. Charge backs are typically initiated by the cardholder. In the event of a chargeback, the issuer returns the transaction to the acquirer for resolution. The acquirer then forwards the chargeback to the merchant, who must either accept the chargeback or contest it.

TYPES OF CREDIT CARDS:
• • Secured credit cards Prepaid "credit" cards

SECURED CREDIT CARDS:

A secured credit card is a type of credit card secured by a deposit account owned by the cardholder. Typically, the cardholder must deposit between 100% and 200% of the total amount of credit desired. Thus if the cardholder puts down $1000, they will be given credit in the range of $500–$1000. In some cases, credit card issuers will offer incentives even on their secured card portfolios. In these cases, the deposit required may be significantly less than the required credit limit, and can be as low as 10% of the desired credit limit. This deposit is held in a special savings account. Credit card issuers offer this because they have noticed that delinquencies were notably reduced when the customer perceives something to lose if the balance is not repaid. The cardholder of a secured credit card is still expected to make regular payments, as with a regular credit card, but should they default on a payment, the card issuer has the option of recovering the cost of the purchases paid to the merchants out of the deposit. The advantage of the secured card for an individual with negative or no credit history is that most companies report regularly to the major credit bureaus. This allows for building of positive credit history.

PREPAID "CREDIT" CARDS:

A prepaid credit card is not a credit card, since no credit is offered by the card issuer: the cardholder spends money which has been "stored" via a prior deposit by the card-holder or someone else, such as a parent or employer. However, it carries a credit-card brand (Visa, MasterCard, American Express or Discover) and can be used in similar ways just as though it were a regular credit card. After purchasing the card, the cardholder loads the account with any amount of money, up to the predetermined card limit and then uses the card to make purchases the same way as a typical credit card. Prepaid cards can be issued to minors (above 13) since there is no credit line involved. The main advantage over secured credit cards (see above section) is that you are not required to come up with $500 or more to open an account. [11] With prepaid credit cards you are not charged any interest but you are often charged a purchasing fee plus monthly fees after an arbitrary time period. Many other fees also usually apply to a prepaid card. Prepaid credit cards are sometimes marketed to teenagers for shopping online without having their parents complete the transaction. Because of the many fees that apply to obtaining and using credit-card-branded prepaid cards, the Financial Consumer Agency of Canada describes them as "an expensive way to spend your own money". The agency publishes a booklet, "Pre-paid cards", which explains the advantages and disadvantages of this type of prepaid card.

GLOBAL PLAYERS IN CREDIT CARDS
MASTER CARD:
Master card is the product of Master card International and along with visa is distributed by financial institutions around the world. Card Holder borrow money against a line of credit and pay it back with interest if balance is carried over for one month .Today 23000 financial institutions in

220 countries issues its product. In 1998there were almost 100 mill cards in circulation whose users spend $650 billion in more than 16.2 mill localities.

AMERICAN EXPRESS:

The world's favourite card is American express credit card. More than 7 million cards are in circulation and growing and it is growing further. Around US$ 123 was spent last year through American express cards and it is poised to world's no. 1 card in near future. In a regressive US economy the total amount spent last year rose by 4%. American express cards are very popular in America, Canada, and Asia and are used widely in retail and every day segment.

DINER CLUB INTERNATIONAL:

Diner club is world’s number one charge card Company .Its card holder resides all over the world and is all the time favorite for the corporate. There are more than 8 mill Diner club card holders. They are affluent and are frequent travelers in premier business including fortune 500 companies leading global corporation

VISA Card:

VISA card is a product of VISA USA and along with Master card is distributed by financial institution around the world. A VISA card Cardholder borrows money against a credit line and repay the money with interest if the balance is carried over from month to month in a revolving line of credit. Nearly 600 m. cards carry one of the VISA brand and more than 14 m. locations accept VISA card.

JCB Card:

JCB card has a merchant net work of 10.93 m. in approximately 189 countries. It is supported by over 320 financial institutions worldwide. The JCB philosophy of identify the customer need and please the customer with service from the heart and paying rich dividend as their customer spend $ 43 billion annual on JCB cards.

SCENARIO OF PLASTIC MONEY IN PAKISTAN
Plastic Money business is definitely going big time here in Pakistan. In a country where two years back people have hardly heard the word plastic money or credit card, more than 7000 merchants are accepting above 140,000 cards. It has been estimated that there are likely to be around half million potential card users in the near future. This forecasting derives credibility from the fact that more and more local and international financial institutions are exhibiting enthusiasm in this direction. This in turn reflects prospects in Pakistan market in accommodating numerous credit card competitors operating on the circuit, ensuring healthy and competitive card business deals.

MARKET SCENARIO:

Although credit card was introduced in Pakistan decades ago when Habib Bank, the largest bank in Pakistan, launched its gold card, but people had hardly know about this card because of its very limited issuance. Approximately four years back, Allied Bank of Pakistan had launched its Master Card. Two years back Citibank had launched its VISA Card and that was the turning point in the history of Plastic Money in Pakistan. Citibank had done a tremendous job to educate people of Pakistan, as well as, financial industry about credit cards and its significance in today's world. Because of very aggressive marketing and heavy investment in technology, Citibank is well deserved to be called the industry leader of Pakistan's credit card business. After successful launch of Citibank card, Muslim Commercial Bank, Bank of America, and National Bank of Pakistan had launched their credit cards. Very soon we are expecting more local and international banks on the horizon of Pakistan's credit card business. *In alphabetical order • • • • Citibank is the industry leader in credit card business here. In short span of time, Citibank had issued over 125,000 VISA cards and covers most of the potential market segment. Muslim Commercial Bank had launched its Master Card and it is expected that by the end of 1997, MCB card users will be over 250,000 (that makes 5% of its total account holders). Diners Club and AMEX are very selective in credit cards business and so far entertains a very limited market segment. Bank of America is the transaction processing hub for most of the local banks, including Muslim Commercial Bank, Allied Bank and National Bank of Pakistan.

Some departmental stores have also issued their own branded cards; however, these stores are operating in a very restrictive domain.

TECHNOLOGY AND INFRASTRUCTURE
One of the most important features that Plastic Money offers is the technology associated with this business. Credit card business relies on very reliable and secure technology and demands very strong connectivity backbone. Although a third world country, with lot of insecurities and almost no infrastructure, Pakistan has no exception when it comes to credit card business. There are approximately 3000 Point Of Sale Terminals (POST) present on merchant's sites connected with bank host system. Inter-city connectivity are accomplish through X.25 networks. Perhaps, it is the most important time in the history of Pakistan as the parameters of its infrastructure are coming into existence. There is an immense need of reliable wide area connectivity and this market is so huge and lucrative that it can accommodate many more industry giants. Soon the Automatic Teller Machines (ATMs) will be seen every where in Pakistan and it will require a very reliable and secure wide area connectivity setup.

GOVERNMENT RULES AND REGULATIONS REGARDING CREDIT CARDS
The SBP has issued prudential regulations and operational guide lines For Cr cards Business Lets Discuss them One by one.

PRUDENTIAL REGULATIONS

REGULATION O-1

The banks / DFIs should take reasonable steps to satisfy themselves that cardholders have received the cards, whether personally or by mail. The banks / DFIs should advise the card holders of the need to take reasonable steps to keep the card safe and the PIN secret so that frauds are avoided

REGULATION O-2 REGULATION O-3

Banks / DFIs shall provide to the credit card holders, the statement of account at monthly intervals, unless there has been no transaction or no outstanding balance on the account since last statement.

Banks / DFIs shall be liable for all transactions not authorized by the credit card holders after they have been properly served with a notice that the card has been lost / stolen. However, the bank’s / DFI’s liability shall be limited to those amounts wrongly charged to the credit card holder’s account. In order to mitigate the risks in this respect, the banks / DFIs are encouraged to take insurance cover against wrongly charged amounts, frauds, etc. The bank/DFI shall, however, not charge the borrowers’ account with any amount under the head of “insurance premium” (by what so ever name called) without obtaining consent of each existing & prospective customer in writing. In addition to obtaining consent in writing, the banks/DFIs may also use the following modes for obtaining prior consent of their customers provided proper record is maintained by banks/DFIs:i) Customer’s consent on recorded lines via out bound/in bound call center (after due verification) ii) ATM screens – screen pop up before conducting transaction and after inputting pin code iii) Signed consent acquired with credit card application or as separate form iv) IVR (Integrated Voice Recording)

REGULATION O-4

In case the cardholders make partial payment, the banks / DFIs should take into account the partial payment before charging service fee / mark-up amount on the outstanding / billed amount so that the possibility of charging excess amount of mark-up could be avoided.

REGULATION O-5

Due date for payment must be specifically mentioned on the accounts statement. If fine / penalty is agreed to be charged in case the payment is not made by the due date, it should be clearly mentioned in the agreement.

REGULATION R-7 MAXIMUM CARD LIMIT

Maximum unsecured limit under credit card to a borrower (supplementary cards shall be considered part of the principal borrower) shall generally not exceed Rs 500,000/. Banks / DFIs may, however, assign a clean limit beyond Rs 500,000 but not in excess of Rs 2 million to their prime customers who have extraordinary strong repayment capacity, moderate debt burden and a clean track record. But the aggregate limits in this respect should not exceed 10% of the total credit card portfolio at any point in time. However, while availing benefit of this provision, banks / DFIs would place on record well defined criteria for terms "Prime Customers" and "Moderate Debt Burden" approved by their Board of Directors / Chief Executive. Banks / DFIs may also allow financing under the credit card scheme in excess of Rs 500,000/(up to Rs 2 million) to other customers as well, provided the excess amount is appropriately secured according to the definition given in Part A of these regulations. The loan secured against liquid securities shall, however, be exempted from the above limit. The loans against the securities issued by Central Directorate of National Savings (CDNS) shall be subject to such limits as are prescribed by CDNS / Federal Government / State Bank of Pakistan from time to time. For Charge Cards, pre-set spending limits generated by the standardized systems, as is the global practice, shall be allowed.

REGULATION R-8 CLASSIFICATION AND PROVISIONING

The credit card advances shall be classified and provided for in the following manner
CLASSIFICATION DETERMINANT TREATMENT OF INCOME PROVISION TO BE MADE

1) Loss

2) Where markup / interest or principal is overdue by 180 days or more from the due date

3) Unrealized markup / interest to be put in Suspense Account and not to be credited to Income Account except when realized in cash

4) Provision of 100% of the difference resulting from the outstanding balance of principal less the amount of liquid securities with the bank / DFI

It is clarified that the lenders are allowed to follow more conservative policies. Further, provisioning may be created and maintained by the bank / DFI on a portfolio basis provided that the provision maintained by the bank / DFI shall not be less than the level required under this Regulation

SBP issues operational guidelines for credit card business
➢ The State Bank of Pakistan today issued comprehensive operational guidelines for credit card business of commercial banks/DFIs, outlining code of conduct for various aspects of credit card operations including their marketing, interest rate charges, recovery of dues, billing processes etc. ➢ According to the guidelines, banks/DFIs are advised to quote interest rate and service charges on annual basis. Although, they are free to set the aforesaid rates, banks/DFIs are required to set well defined service level for each of the product/service; whether charged or free. Banks/DFIs should also inform the credit card holder on the interest rate or services charges through advertisement and/or sending information to card holders on their addresses. ➢ Banks/DFIs should not levy any charge that was not explicitly mentioned either in the User Guide or Application Form or Schedule of Charges provided to the customer at the time of selling credit card, without the prior consent of the card holder. However, this would not be applicable to excise duty or other charges which may be levied by the Provincial or Federal Government or any other statutory authority from time to time. Banks/DFIs should, however, timely update the customers on the imposition of such levies. Banks are also advised that interest amount should be charged on net credit i.e. after deducting the amount paid by the card holder. The outstanding amount due to rounding‐off of paisas, should not be considered as partial payment and interest amount should not be charged on it. ➢ According to the guidelines, banks/DFIs must ensure that their recovery/collection officers should not resort to any verbal or physical harassment of the delinquent credit card holder, their family members, referees and friends during recovery/collection efforts. Recovery/collection officers should also not humiliate publicly or in private or intrude the privacy of the credit card holder’s family members, referees and friends. Telephone calls and visits to credit card holders for recovery of unpaid dues should be restricted to a convenient time and the same may be defined in the ➢ Bank/DFIs public policy and should be properly communicated to customers at the time of issuance of credit card. In addition, recovery should only be made from principal card holder and in no case supplementary card holders shall be resorted to any sort of pressure to pay the unpaid amount.

➢ However, supplementary card holders may be contacted only to enquire about the whereabouts of the principal card holder. Moreover, banks/DFIs should not start recovery process for reported disputed transactions until the investigation carried out by card‐issuing Bank/DFI/Banking Ombudsman/State Bank of Pakistan is completed. In case of wrong/ inappropriate basis of rejection of customer claim, bank/DFI would be liable for penalty. ➢ With regard to marketing of credit cards, banks/DFIs should discourage aggressive and hard selling & marketing practices during working/office hours; except with prior appointment of the prospective customer. In case a customer is called during office hours for seeking appointment, he/she should be first asked for the option to continue with the call or not. ➢ Banks/DFIs should seek prior consent of their customers/account holders for informing them on new products and services on telephone as and when introduced. In this regard, banks should maintain a “Don’t call list” comprising the contact details of those customers who do not want to be contacted. The list should be accessible to all marketing staff and they should be advised not to contact such customers /account holders for introducing or offering new banking products. In this connection, banks should update the database of existing customers within three months from the date of issue of these guidelines. Banks/DFIs should follow the Code of Conduct for marketing of credit cards which will be issued by Pakistan Banks’ Association (PBA) in consultation with SBP. ➢ Guidelines stipulate that credit card may only be issued by the banks/DFIs, pursuant to a written application duly filled and signed by the prospective customer. However, in order to reward and retain high‐end existing customers, pre‐embossed cards may be issued after a proper acceptance by the customer, which may be in the form of any verifiable mode such as recorded phone call. Nevertheless, these pre‐embossed Credit Cards should be activated only after receiving complete application form from high‐end customers and criteria for selecting high end customers must be defined in the bank policy. ➢ Keeping in view the complex nature of credit cards, the banks/DFIS are advised to simplify the credit card terms and conditions, and keep them clear and understandable both in English and Urdu languages. In order to mitigate fraudulent use of credit cards, banks/DFIs should have built in functionality in their systems to monitor the usage of credit card. Additionally, it should also promptly identify unusual or out of pattern transactions. In this connection, banks/DFIs may introduce checks or limits on certain category of transactions, customers, merchants etc. Under the SBP guidelines banks/DFIs are required to dispatch monthly Statement of Account to credit card holders at least 15 days before the due date. Towards this end, banks/DFIs may offer online, email or IVR billing facility, with appropriate security measures. If the customer lodges complaint regarding non‐receipt of monthly Statement of Account, the statement should be dispatched to him/her free of cost, within two working days from the date of complaint. ➢ Banks/DFIs are also advised that they should have an appropriate complaint resolution structure in place commensurate with the volume of complaints and better service consideration. Credit card complaints resolution mechanism must be prominently disclosed on the official website of the Bank/DFI. The Bank/DFI may also arrange online complaint registration on their websites. Complaint number should be provided to each complaint submitted to bank/DFI and same should be communicated to the Credit card holder. Banks/DFIs must resolve the disputed transactions/complaint of the credit card holder promptly and as per the franchise rules of VISA, MasterCard, AMEX or any other international card association, taking into account nature of the transaction, distances, time

➢ ➢

zones, etc. However, in no case complaint resolution time should exceed 45 days from the date of complaint for the transaction(s) under dispute originated within Pakistan. In addition, interest amount should not be charged to customer during investigation period. Bank/DFI will recover interest amount accumulated during investigation period only when the dispute is settled in favour of bank/DFI. If decision turns in favour of the customer, the bank/DFI needs to refund the amount of disputed transactions, even to those customers who had made the payment of disputed transaction and cancelled the card after lodging complaint. Under the guidelines, banks/DFIs are advised to develop sound risk evaluation procedures for enlisting /registration of merchants keeping in view the franchise rules of their respective franchiser. The enlistment/registration process may inter‐alia include proper identification, verification and good credit history, clean track record in Visa’s National Merchant Alert Service and / or Master Card’s Member Alert to Control High Risk Merchants etc. Banks/DFIs providing ‘acquiring services’ need to educate their merchants about the use of Point of Sale (POS) Machine, genuineness of credit cards, signature verification, their rights and responsibilities under the agreement. Acquirer banks/DFIs are required to facilitate merchants by providing prompt payments and timely maintenance/service of POS machines. Acquirer Banks/DFIs should maintain track record of merchant’s performance and categorize them, based on risks, involvement in frauds & disputed transactions etc. and develop a data base or negative list of merchants involved in fraudulent activities. The merchants involved in credit card related frauds should be delisted and their particulars should be shared with other banks/DFIs through PBA.

BANK ALFALH

DEBIT CARD
In our endeavor to provide you versatile banking options to fulfill your financial needs, Bank Alfalah Limited presents the Alfalah HilalCard, a Debit Card which gives you unlimited access to your current / savings account with a simple swipe at millions of retail shops and ATMs worldwide. The Alfalah HilalCard comes with a host of conveniences and benefits combined with the wide reach of Visa Network, enabling it to be accepted at more than 1.2 million ATMs and 29 million retail outlets around the world, making it the most acceptable Debit Card available in Pakistan.

What's more, it is easy to operate and can be used on any electronic self-printing POS machine where VISA is accepted, locally and internationally. No more hassle of remembering your PIN for retail transactions and no need to go to the ATM for cash withdrawal! one swipe and your transaction is complete.

CREDIT CARD
Your Bank Alfalah Credit Cards is your partner everywhere and is globally accepted and welcomed at locations displaying the VISA logo. It is accepted at nearly 29 million locations in more than 150 countries around the globe and over 27,000 Bank Alfalah’s establishments in Pakistan. The credit cards offered by Bank Alfalah are as follows:

VISA CARDS
PLATINUM CARD

It is accepted at nearly 29 million locations in more than 150 countries around the globe and at over 27,000 establishments in Pakistan. GOLD & SILVER CARD

A perfect card combination for all segments of salaried & professional individuals SUPPLEMENTARY CARD

Now you can give Supplementary Cards to anyone you care for. Gift your family members with exclusive Alfalah VISA supplementary cards and let them also enjoy the privileges of Alfalah VISA. Only Alfalah VISA gives you the unique feature of having up to six free supplementary cards for anyone you care for. All supplementary Card members share your credit limit. All charges incurred on the supplementary cards will be reported on your monthly statement

The features of all the VISA credit cards are the same. •

FEATURES

No Joining Fee

Join Alfalah VISA without paying any joining fee. Start enjoying your free card from the moment you get hold of it. • No Annual / Renewal Fee Alfalah VISA is the only credit card in Pakistan with no annual or renewal fee, so benefit from your card without worrying about any renewal fee. • Balance Transfer Facility As an Alfalah VISA Card member you can avail balance transfer facility at a low rate of only 2% (24% APR) per month (for initial six months), which is the lowest in Pakistan. The balance transfer facility can only be availed if the total outstanding balance does not exceed beyond the credit limit assigned by Bank Alfalah for Alfalah VISA card. • Global Acceptability Your Bank Alfalah VISA card is your partner everywhere and is globally accepted and welcomed at locations displaying the VISA logo. It is accepted at nearly 29 million locations in more than 150 countries around the globe and at over 27,000 establishments in Pakistan. • Revolving Credit With Alfalah VISA you have the option of paying only 5% of your outstanding balance by the payment due date. Service charges will be levied on the balance unpaid spending and carried forward. These charges are calculated on a daily basis from the transaction date for all cash and retail transactions. The following month you have the option of either the full amount payment or if you wish, pay only the minimum amount due and revolve again. • Card Expiry Period Effective 7 June 2005, all VISA credit cards being issued by our Card Division will have an expiry of 3 years on them. • Zero Loss Liability If you ever lose your card, Bank Alfalah ensures that you never have to worry about it. You are covered for all fraudulent charges made on your card as soon as it has been reported lost to us. Just make sure that you report the lost card immediately upon discovery. You are completely secure against loss/theft after the card loss has been reported to us. • All Billing in Pak Rupees Whether you make transactions in Dollars or any other currency, for your convenience, all your billing will be in PAK Rupees. • Statement of Account For your convenience we give you a single glance, easy to manage monthly statement which contains the following: 1. Card Account Number. 2. Statement Date. 3. Page Count.

4. Transaction Description Indicating: The date of transactions made, Transaction reference, Name of merchant establishment, Amount charged and Currency type (If the transaction is made in any currency other than Pak Rupees). 5. Credit Limit indicating: The total credit limit assigned to you for all your card accounts (principal and supplementary). 6. Payment Due Date: Indicating the date by which your payment should reach Bank Alfalah to avoid any late payment charges. 7. Current Balance: Indicating the total outstanding amount on your card account on the statement date. 8. Payment coupon: To be used for making payments. • Transactions that can be Transferred to SBS ○ Retail Transactions (Domestic & International) ○ Cash Transactions (Domestic & International) ○ Balance Transfer Transactions

How Can I Apply? It is a simple three-step process: 1. Fill in the SBS application form available at any of the Alfalah Branch or Cards Center (required only at the time of first transaction, when you apply for SBS plan.) 2. Call at 111-225-786 and book the transaction under SBS. 3. For normal SBS choose from 3, 6, 9, 12, 18, 24, 30, 36 months affordable payment plans. And for BTF to SBS choose from 6, 9, 12, 18, 24, 30, 36 months plans.

SPECIAL FEATURES Cash Advance Facility 50% of Credit Limit
Now you can avail Cash Advance Facility up to 50% of your available credit limit. Enjoy the benefits of this exclusive offer on your Bank Alfalah Credit Cards. You can get cash from Alfalah ATMs or cash counters of Bank Alfalah branches and other VISA member banks in Pakistan.

24-Hours Phone Banking Service

Our well-trained and qualified phone banking team Is available to help you 24 hours a day. Just dial 111-225-111 for: 1. Activating your card 2. Answering your queries 3. Registering and resolving your complaints 4. Reporting a lost/stolen card

Comprehensive Travel Protection

Alfalah VISA offers a comprehensive cover up to Rs. 3.5 Million on Alfalah VISA Gold Card in case of an accident, while traveling on any common carrier. It is applicable only if the tickets are charged through Alfalah VISA card. The details are given as follows:

Limits of Indemnity: Coverage::

Rs. 3.5 million = For Gold Card Holders Rs. 1.75 = For Classic, Classic Blue and Women Exclusive Cards Personal accidents travel insurance for card holders during travel only, if ticket is bought using the card, as per benefits listed below. 100% This policy will not cover any claim due to death or permanent injury unless the same is caused due to any accident of the carrying vessel/vehicle. World Wide 100% 75% 50% 10%

Death: Special Exclusion:

Geographical Limit:

Permanent Disablement Permanent total loss of both eyes or two limbs: Permanent total loss of one eye and one limb: Permanent total loss of one eye or one limb: Permanent total loss of one finger or thumb or toe:

Fortunes

For every Rs. 50 you spend on your Alfalah VISA card, you will earn one fortune point. Your accumulated fortune points can be exchanged for a whole range of items displayed in our Fortunes Catalogue.. It offers a wide range of lifestyle categories always catering to you and your family's taste. Once you have accumulated enough points to redeem the gift of your choice, fill out a simple form available at all Bank Alfalah branches or call our 24 hour phone banking service and order the item of your choice. The fortune items will be delivered at your doorstep.

Acceptance at 1LINK ATMs

Avail Cash Advance up to 50% of your credit limit at over 2200 1Link ATMs in Pakistan in addition to over 1.2 million ATMs worldwide.

Instant SBS Monthly Installment Plan

Bank Alfalah cardholders can convert any transaction of Rs. 3,000 or above into easy installments of 3,6,12,18,24,30 and 36 months’ tenures at the time of transaction.

Utility bill Payments

Now Utility bill payments* can be made through Alfalah VISA credit cards either by calling Call Centre or through Direct Debit instructions. *Available on FESCO, LESCO, SSGC, SNGPL, IESCO, HESCO, GEPCO, KESCO, PTCL & WARID. Other companies will be added soon.

Call and Pay Facility

Cardholders now have the convenience of using their cards to make payments even on locations where credit cards are not accepted by calling our 24 hours Call Center and getting pay orders issued to any third party through debit to Alfalah Visa Credit Card.

Prepaid Mobiles Top ups

Alfalah cardholders are also being provided the facility to get their prepaid mobile connections of any company topped up by just one call to 24 hours Call Center. Alfalah credit cardholders can also use their reward points to get the prepaid mobile top ups.

Alfalah Credit on Phone

Alfalah cardholders can call the Call Center and get credit up to 75% of their available credit limit assigned by Bank Alfalah or available credit limit whichever is lower at just 2.0% per month (24% APR). Payment of credit amount can be made to them through a cheque at the doorstep or directly into the account in Bank Alfalah.

Credit Card Bill Payment through Alfalah Hilal Card

Now Bank Alfalah account holders can make their credit card bill payments through Alfalah Hilal Card by using it on ATMs.

Step By Step (SBS) Plan

Now you can convert any transaction amount of Rs. 3,000/- and above, to a Step-By-Step payment plan. It gives you the flexibility to convert your large payments into small equal monthly installments.

MASTER CARDS

Titanium MasterCard is your partner everywhere and is globally accepted and welcomed at locations displaying the MasterCard logo

TITANIUM

YOUR PARTNER WHEREVER YOU GO

Your Bank Alfalah Titanium MasterCard is your partner everywhere and is globally accepted and welcomed at locations displaying the MasterCard logo. It is accepted at nearly 29 million locations around the globe and at over 27,000 Bank Alfalah’s merchant establishments in Pakistan. You can withdraw any amount upto 50% of your assigned credit limit.

FEATURES MONTHLY CARD STATEMENT
To keep a check on the transactions you have made on your Alfalah Titanium MasterCard, you will receive a monthly statement indicating the following: i) Purchases ii) Cash withdrawals

iii) iv) v)

Service Charges Applicable fee (if any) Fortune Reward Points

Foreign Transactions

Transactions made outside Pakistan will be converted from the transaction currency to US Dollars, based on international exchange rate prevailing on that date (Currency Conversion rate is a rate selected by MasterCard Worldwide from the range of rates available in wholesale currency markets for the applicable processing date, which may vary from the rate MasterCard Worldwide itself receives, or the government-mandated rate in effect for the applicable processing date in each instance, plus or minus any adjustment determined by the issuer). In order to assist card members, all transactions will be converted to Pak Rupees for payment. This conversion will be based on the market exchange rate quoted by authorized money changers and in accordance with the Bank’s Procedures applicable from time to time. Relax and escape the stress of the airport

SPECIAL OFFER FOR ALFALAH TITANIUM CARDHOLDERS

Priority Pass – The world’s largest independent airport VIP lounge program Access to over 500 airport VIP lounges in 90 countries and over 275 cities so you can treat yourself like a VIP no matter where you travel, or which airline and class you fly.

CONVENIENCE AND RELIABILITY Auto Debit
This facility is specially designed for our account holders. It gives you the option of making your minimum or full payments due as specified in your Alfalah VISA monthly statement through your Bank Alfalah Account. If you are not a Bank Alfalah Account holder and wish to avail this facility, kindly contact your nearest Bank Alfalah branch.

BALANCE TRANSFER FACILITY

Offering an easy and convenient way to settle payments on all your existing credit cards in Pakistan @ 2% per month (24% APR).This rate can be reduced to an incomparable rate of 0.99% per month (upto 21.44% APR) if the Balance transfer transaction amount is converted to Step-ByStep (SBS) Monthly Installment Plan within TEN days of the transaction. Payments Normal SBS BTF conversion to SBS Plan Factor @ APR Monthly Factor @ APR Monthly 1.75% p.m Installment 0.99% p.m Installment (Rs.) (Rs.) 03 months 0.35083 31.23% 2,104.98 N/A 17.73% N/A 06 months 0.18417 35.15% 1,105.02 0.1766 20.09% 1,059.60 09 months 0.12861 36.36% 771.66 0.121 20.90% 726 12 months 0.10083 36.74% 604.98 0.0932 21.25% 559.2 18 months 0.07306 36.68% 438.36 0.0655 21.44% 393 24 months 0.05917 36.22% 355.02 0.0516 21.37% 309.6 30 months 0.05083 35.66% 304.98 0.0432 21.21% 259.2

36 months

0.04528 35.07%

271.68

0.0377

21.01%

226.2

CREDIT COVER
• • • •

Low Rates - High Protection Protection against Uncertainties While You Recover - We will cover Convenient and Hassle – Free

BUY YOUR DREAMS ONLINE!

Alfalah Titanium MasterCard can be used on the Internet

CASH WITHDRAWALS AT ATMs & CASH COUNTERS

Now, your Alfalah MasterCard gives you easy access to cash 24 hours a day, 7 days a week through ALFALAH ATMs!

MONTHLY CARD STATEMENT

Each month upon receiving your monthly statement make sure to check the following: • Card Account Number: Your Card Account Number(s) is clearly stated on your statement. • Statement Date: The date on which the statement is generated. • Page: This indicates the number of pages your statement consists of. • Transactions’ Description: This indicates the date of transactions made, transaction reference, name of merchant establishment, amount charged and currency type (if the transaction is made on any currency other than Pak Rupees) to your Card Account. • Credit Limit: This indicates the total credit limit assigned to you for all your Cards (Primary and Supplementary) • Payment Due Date: The date by which your payment should reach Bank Alfalah to avoid any late payment charges. • Current Balance: This figure indicates the total outstanding amount on your Card Account on the statement date. • Payment Coupon: The upper portion of your statement carries the payment coupon to be used for making payments. Fill this out carefully and attach it along with the cash/cheque payment. Detailed information on charges, payment options, etc. has also been provided at the back of your statement for reference and convenience. • Fortunes Rewards Summary: This indicates the detail of fortune points - carry forward, earned this month, adjustments, redeemed and available points.

The special features of Master card are the same as of VISA card's.

SPECIAL FEATURES

PREVILEGES IN PAKISTAN

The Alfalah card holders have privileges in the following outlets.

SERVICES Credit Cover -Protection when you need it!
Bank Alfalah offers card members a new and powerful protection against the uncertainties of life. In the unfortunate event of prolonged illness, disability or death, it’s reassuring to know that with Alfalah Credit Cover you have no cause to worry about your monthly credit card repayments. Alfalah Credit Cover has a range of features designed to protect you from the setbacks of life, at rates that are affordable.

Low Rates - High Protection

As an Alfalah Credit Card member (Basic card member up to the age of 65), you can protect yourself with Alfalah’s Credit Cover that offers you an unbelievable low rate of 0.55% of your outstanding amount in each monthly credit card statement as “Credit Cover Premium” to insure your credit balance.

Protection against Uncertainties

In the unfortunate event of terminal illness, permanent disability or death, your entire outstanding balance amount on your Alfalah Credit Card account will be waived without causing any inconvenience to your dear ones. Additionally, all supplementary credit card balances will also be waived. No worry-just peace of mind.

While You Recover - We will Cover

In the unfortunate event of temporary disablement due to an injury or illness for a period exceeding 45 days, we will pay the minimum outstanding payment on your Alfalah Credit Card. It’s just our way of ensuring that you enjoy complete peace of mind with flexibility.

Convenient and Hassle-free

Being automatically enrolled to the benefits of Credit Cover, you do not need to complete any forms or submit any applications for it. If you feel you do not need Credit Cover then simply call our 24-Hour Phone Banking Service on 111-225-111 to cancel.

All on the Statement

All transactions will appear under a separate heading stated as “Credit Cover Premium” You will be charged 55 paisas per Rs. 100 of your statement balance.

Always There for You

Call us on 111-225-111 and we will assist you through the procedure and help you with all the necessary requirements. Our 24-Hour Phone Banking Service will make sure that you get complete peace of mind with the assurance of Alfalah Credit Cover.

• • • • • • • • • • • • • • •

Bank Alfalah Limited / VISA & SHELL “Free- Fuel Voucher Scheme" Special introductory Offer By PC Muzaffarabad For Bank Alfalah Cardholders Arena Family Recreational Sports Complex Exclusive Dining Privileges Special Membership Offer for Dream world Resort Alfalah Credit On Phone Convert Your Current Mobile Operator to Warid Prepaid Air Time Call & Pay Consumer Durables on Easy Monthly Installments (SBS) Registration for utility bills Alfalah Cards SMS Facility Special Offer of Warid connections Instant SBS on POS Cash Withdrawal at 1 Link

Standard Chartered
The Debit and Credit cards of standards Chartered can be shown in a simple hierarchy given below

Standard Chartered Debit/Credit Cards

Debit Card Visa Debit Card

Credit Card

Visa Card

Master Cards

America Express

Visa Cr Card PIA CoBrand Cr Card Saadiq Visa Card Easy Cr Card

Master Cr Card Cricket Cr Card

American Express Cr Card American Express Charge Card

Visa Debit Card
Convenience of Visa Debit, using your own money With the Standard Chartered ‘Visa debit Card’ you get the convenience of making purchases or withdrawing cash wherever Visa is accepted. Visa Debit Card is an ATM/Debit card that lets you shop worry-free and cash-free. No bill payments at the end of the month as you make purchases using your own money. You can use your Visa Debit Card almost anywhere in the world wherever you see the Visa symbol. It’s quick and secure and you can use it for purchases big or small.

Features at Glance
➢ Use your own money at 27 million outlets and 160 countries worldwide wherever Visa is accepted ➢ Each withdrawal taken directly from your Standard Chartered Bank Account ➢ Enjoy peace of mind by not having to carry cash ➢ You can call support 24 hours a day, 7 days a week with any queries ➢ All POS transactions on your card are signature based. Simply swipe and sign! ➢ The validity period of the card is 5 years from the date of issue.

Maximum amount that can be withdraw using Visa Debit Card
Classic cardholders: ATM withdrawal of up to Rs.30, 000 POS spending of up to Rs. 100,000 or equivalent to any other currency Platinum cardholders: ATM Withdrawal: Up to Rs. 60,000 POS Spending: Up to Rs. 300,000 (or equivalent in other currency)

Special Features
Exclusive benefits available on Visa Debit Card: ➢ Shopping: Use your debit card for all your shopping, at home and abroad ➢ Petrol: Use your debit card to pay for petrol at any filling stations ➢ Restaurant: Use your debit card to pay for dinner at your favorite restaurants

➢ Cash: Use your debit card to withdraw cash at any Standard Chartered Bank ATM or any ATM worldwide that displays the Visa symbol ➢ E-Statement Service: With our E-Statement service, you can relax and enjoy the convenience of receiving the summary of your debit card transactions on a monthly basis in your email inbox. Subscribe for this service, free of charge by filling out a form at your parent branch ➢ Choose your own PIN: You can generate your ATM PIN by calling up our 24Hr Helpline 111-002002 and following the directions through IVR (interactive voice response). You may change your PIN any time by visiting the nearest Standard Chartered ATM. ➢ Lost or stolen cards: If you become aware that your debit card is lost or stolen, immediately call our 24-hour Phone Banking at 111-002-002 / 0800-66-666 or from outside Pakistan call (9221) 111-002-002 / 0800-66-666 to report loss / theft. You are protected from financial liability arising from any unauthorized transaction done on your card after being reported lost/stolen. We’ll cancel your old card and order a new one for you straight away.

Fees and Charges
Items Description Issuance fee: Rs.500 for Current Account Rs.750 for Savings Account Annual card fee: Rs.500 for Current Account Rs.750 for Savings Account

Card Fees

Cash withdrawal / Balance No charges apply Enquiry at SCB ATMs Cash withdrawal / Rs. 15 for cash withdrawal Balance Rs. 5 for balance enquiry Enquiry at non-SCB ATMs Currency 2.5% or Rs.300 (whichever is higher)of

the transaction amount of any foreign currency transaction made or charged to your account. The exchange rate between the conversion transaction currency and the billing fee on foreign currency used for processing foreign transactions currency transactions is a wholesale (ATM/POS) market rate selected by Visa from within a range of wholesale rates in effect plus the percentage that Standard Chartered Bank charges for the Foreign Currency Conversion Fee above.

Credit Card
Standard Chartered Credit Card can be used in Pakistan and as well as globally for any transaction at any merchant outlet accepting MasterCard and/or VISA Credit. It provides you following facilities

1. . Card Cash withdrawal
However Card Cash withdrawal is limited to 30% of your available credit limit.

2. Withdrawals through ATM's
For cash withdrawals through ATM's or over the counter transactions, a nominal fee will be charged as per the Schedule of Charges.

3. Transfer your other Credit Card's outstanding balance
You also can transfer your other Credit Card's outstanding balance to your Standard Chartered Credit Card at a nominal financial charge of 3.25 % per month (MasterCard) and 3.25 % per month (VISA). When you transfer balances on to your Standard Chartered Credit Card, you will also earn Treasure points, which you can redeem for exciting gifts from our Treasures Catalogue.

4. Clearance of outstanding balance

You have the option of paying back the entire availed amount or paying as little as 5 % of your outstanding balance at competitive financial charges. Your remaining outstanding amount will be carried forward to your next monthly statement, where you will again have the choice of paying as little as 5 % of the outstanding amount or the entire amount.

5. Service fee be charged
With Standard Chartered's VISA and MasterCard, you have the opportunity to avail 51 and 45 free credit days respectively. That means no service fee will be charged if you pay back your entire amount within the due date. However, you can also choose to make minimum payment of only 5 % of your outstanding balance at a highly competitive financial charge of 2.75 % per month on VISA and 2.50 % per month on MasterCard

6. Discrepancy In statements
If you notice any discrepancy in your monthly statement, report the matter to our Customer Services Team on 111-002-002 within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.

7. Monthly Payments You can make your monthly payment by:
 Paying cash over the counter at any of the Standard Chartered branches in Pakistan.  Sending a cheque / pay order / draft in the name of Standard Chartered Bank, Credit Cards' by mail or through the drop box at all Standard Chartered branches. Please indicate your name and card number on the reverse of the cheque.  Through Auto Debit for Standard Chartered customers (5 % of the outstanding balance or the total amount)  By Telegraphic Transfer. Your payment will be credited to your Card account after funds are received by Standard Chartered, Consumer Banking, and Cards – Pakistan.

8. Stolen and Lost Cards
In the event that your card is lost or stolen, please report it to a member of our Customer Services Team immediately on 111-002-002

9. Problem Regarding Standard Chartered Credit Cards

If at any time you face any problem regarding your Credit Card or Credit Card account, call our 24-hour Customer Service on 111-002-002 or you can email your queries directly to ask.us@pk.standardchartered.com

Types Of Standard Chartered Credit
Credit cards of standard chartered can be divided into 3 basic Categories. 1. Visa Cards 2. Masters Cards 3. American Express Card

Cards Standard Chartered Visa Cards
Standard Chartered VISA Card is a globally renowned brand that has world wide acceptance. You can avail of exciting features and benefits attached with this Card. Get ready to bring ultimate indulgence to your lifestyle. Standard Chartered is providing following types of Visa Card 1. Saadiq VISA Credit Cards 2. Easy Credit Card 3. Standard Chartered PIA Co Brand Credit Card

Saadiq VISA Credit Cards
At Standard Chartered, we believe in respecting your values. We are pleased to introduce Standard Chartered Saadiq VISA Credit Cards – Pakistan’s first Shariah-compliant Riba Free Credit Cards, which combine the international acceptability of VISA with worldwide reliability and excellent service. The Saadiq VISA Credit Cards have been carefully developed by an international team of professionals with Islamic financial expertise, who ensure that our products are within the guidelines of Islamic finance. Saadiq Credit Cards operate on the ‘Ujrah’ concept which is based on a fixed fee structure, meaning that only fixed fee will be charged to the customer. The Card would not be levied with any floating percentage fee dependent upon the outstanding balance. The entire fee structure is based on fixed fee unlike

conventional credit cards where fee is a percentage of the outstanding amount or transaction amount.

How it Works
Saadiq VISA Credit Cards give you the option of either paying the entire outstanding amount or pay only a minimum amount of the outstanding balance by the payment due date. ➢ Incase, you opt to pay any amount less than the total outstanding balance, the remaining balance gets transferred to the Service Account which is a non-interest and non-profit bearing account, linked to your Saadiq Credit Card. ➢ A fixed monthly maintenance fee will be levied only for the month the Service Account is used and reflects an outstanding balance. ➢

Service Account
Service Account is a non-interest and non-profit bearing account which is maintained by the Bank for the Saadiq VISA Credit Card members. Any amount of the current balance which is due and unpaid after the relevant payment due date, is transferred from the Card Account into Service Account. A fixed monthly maintenance fee will be levied when the customer has balance on his Service Account irrespective of the outstanding balance

Charges
A fixed fee is charged for maintenance of the Service Account and continued usage of the Card. The fee would vary for different card types (Classic, Classic Blue, Gold and Gold Plus), however, would remain the same for a particular card type. Maintenance fee will be charged only if the Service Account is utilized and/or reflects a balance for that specific month. The fee is not dependent on duration of the Service Account maintained and/or the amount of the outstanding balance. No fee will be charged for the months when the Service Account is not utilized

Easy Credit Card

One of the most unique products, the Pakistan

Standard Chartered Easy Credit (EC) combines the power of a Credit Card with the convenience of a Cheque book. As an EC card member you will be entitled to a host of benefits that no other facility offers. EC provides you with the lowest financial charge and access to Standard Chartered services around the globe. This means that Easy Credit is the best facility offering more and more across the country.

Cash Withdrawal Limit
You can withdraw cash up to 30 % of your credit limit. For example, if your credit limit is Rs. 100,000 and your withdrawal limit is 30 %, then your cash withdrawal limit will be Rs. 30,000

Eligibility Criteria
For being eligible for easy card you just need to meet the Easy Credit criteria. You have to apply for the cheque book, through the request form, which is part of the Easy Credit Application Form. You will be required to pay a fee to have an Easy Credit cheque book issued. This service is valid for both Basic and Supplementary Card member

Usage of easy Credit Card
You can use the Easy Credit cheque book anywhere you like. For example, Easy Credit cheques can be used for payments where the merchant does not have a Credit Card processing machine or does not accept Credit Cards. It can also be used to pay anyone with a bank account. However Easy Credit cheques are 'Account Payee' cheques and can only be used within Pakistan.

Difference between an ordinary account cheque and an Easy Credit cheque
The amount is debited from the customer's bank account when using an ordinary account cheque, whereas with an Easy Credit cheque, the amount mentioned on the cheque is deducted from your Easy Credit Card Account. This means you don't have to pay the whole amount at the same time. Also Easy Credit Cheques are 'Account Payee' cheques only, i.e. the amount mentioned on the cheques can only be credited to the payee's account.

Fee for cash withdrawal
No fee is charged for cheques used to pay third parties. However, a fee will be charged as per the Schedule of Charges, for cash withdrawals through an ATM or over-the-counter

Charges for the services of Easy card
A highly competitive financial charge of 2.08% per month will be levied from the transaction date till the complete outstanding balance on your Easy Credit is paid in full.

Some Special Benefits of Easy Credit Card
Features and benefits of Easy Credit Card that make your life easier:

➢ Lowest Service Charges:
Standard Chartered Easy Credit Card offers you global acceptability with a higher than usual credit limit and a highly competitive financial charge of only 2.5% per month. Financial charges are levied on the amount from the transaction date and will apply on the billing date.

➢ Cheque Book Convenience:
When you receive your Easy Credit Card (EC) you also receive an Easy Credit Cheque book. As an added convenience you can issue EC Cheques in Pakistan to your friends and family or to anyone you absolutely please. Furthermore, you can also issue EC Cheques at all places where Credit Card processing machines are not available.

➢ ATM Convenience:
Your Easy Credit Card can also to act as an ATM Card. It lets you withdraw cash at ATMs bearing the MasterCard or M-Net logo worldwide.

➢ Global Acceptability:
With EC Card's global acceptability - you have no fear of running out of cash anywhere in the world. You can use your EC Card globally and benefit from MasterCard's legendary global acceptability.

➢ Supplementary Cards:
Be it your friends, family or loved ones, you can have Supplementary Cards issued and have the power of Easy Credit extended to absolutely anyone. Supplementary EC Card members receive a Supplementary EC cheque book as well. So feel free to share the countless advantages of Standard Chartered Easy Credit with others.

➢ BTF Ready:
Easy Credit also offers you Balance Transfer Facility. You can now have other Credit Cards' outstanding balances transferred to your Easy Credit Card (EC) Account at a highly competitive financial charge of 2.5 % per month and then pay back at your convenience.

➢ Travel Accident Cover:
As an international traveler, you are automatically covered for travel accidents up to 1 million Rupees, if you purchase your ticket through EC.

➢ Credit Cover:
Easy Credit protects you from life's uncertainties with Credit Cover, be it prolonged illness or disability. If due to unforeseen circumstances, you are unable to pay your bill, you can just take advantage of the EC Credit Cover and have all outstanding payments covered.

➢ Zero Loss Liability:
It is for your comfort and security, that with Zero Loss Liability, Easy Credit covers you for all fraudulent charges made on your EC Account. All you have to do is report the matter to us immediately and subsequently you are secured against loss, theft and even bad luck.

➢ Foreign Transactions:
When you use your EC Card outside Pakistan, the transaction amount will be converted from the transaction currency to US Dollars, based on the international exchange rate prevailing on that date. In order to assist card members, all transactions will be converted into Pak Rupees for payment.

Standard Chartered PIA Co Brand Credit Card
Your Standard Chartered PIA CoBrand Credit Card offers you the best of both worlds. Alongside the global benefits of Standard Chartered Credit Cards, you can now also enjoy an exclusive range of privileges with PIA's Frequent Flyer Membership, PIA Awards +Plus Program.

Some Special Privileges Of Standard Chartered PIA Co Brand Credit Card 15% Savings on PIA tickets:
➢ Enjoy exclusive 15% discount on purchase of your PIA tickets both
domestic and international through your PIA CoBrand Credit Card from all PIA Booking Offices or PIA Reservation Counters at airports within Pakistan. ➢ PIA CoBrand Card members both primary and supplementary can avail discounts on their personal tickets (not in the name of any other person or family members)

➢ Discount will be given on all domestic and international tickets issued
from Pakistan ➢ No discount will be applicable on taxes. ➢ No discount will be applicable on already discounted classes

Complimentary PIA Awards +Plus Membership:
PIA Awards +Plus: A distinctive frequent flyer program greets air travelers to a world of exceptional travel privileges and rewards. Whether you are looking for free tickets, class upgrades, excess baggage options, business lounge access, or privileged check-in counters, PIA Awards + Plus is the right travel companion for you. And you earn this privilege by flying on PIA’s network of 52 destinations around the globe. The PIA Awards +Plus Program offers you an Emerald Membership, a Sapphire Membership, or a Diamond Membership. The more you travel, the more you get to enjoy the benefits of PIA Awards +Plus Program. Awards +Plus Cards: ➢ PIA CoBrand Credit Card members will get an Awards +Plus card within 4 weeks of activation of PIA CoBrand Credit Card ➢ 1,000 bonus Airmiles upon becoming an Awards +Plus Member ➢ Sapphire Awards Plus Card is valid for a period of 3 years ➢ Emerald Awards Plus Card has no validity period ➢ PIA Awards +Plus Terms and Conditions will apply The Emerald Awards +Plus Card is issued with PIA CoBrand Classic Credit Card. As an Emerald Member, you are entitled to the following benefits: ➢ 10% bonus Air miles for traveling in Economy Plus Class ➢ 25% bonus Air miles for traveling in Business Class ➢ Check-In at Awards +Plus counter where available The Sapphire Awards +Plus Card is issued with PIA CoBrand Gold Credit Card. As a Sapphire Member, you will enjoy the following value added benefits: ➢ 25% bonus Air miles on all PIA trips ➢ 10% bonus Air miles for travel in Economy Plus Class ➢ 25% bonus Air miles for travel in Business Class

➢ 10kg Extra baggage allowance in addition to entitlement as per ticket
(not applicable on journeys to/from US & Canada) ➢ Check-In at Awards +Plus counter (Business Class counter in the absence of Awards +Plus counter)

Spend and Fly:
Your PIA CoBrand Credit Card helps you accumulate Air miles at an incredible rate; every time you shop, and every time you fly. Here’s how: ➢ You will earn 1 Air mile on every Rs. 50 spend on your PIA CoBrand Credit Card which is automatically transferred to your PIA Awards +Plus Card once in a month

➢ Whenever you purchase your ticket from PIA booking office, you will get
Air miles on your PIA Awards +Plus Card by presenting your PIA Awards +Plus Card / Frequent Flyer Number when booking your ticket. For More details, please log onto www.piaawards.com/pia/CalcAccrual.aspx

Upgrade Check-In:
What's more, as an Emerald Card member, you may check in at Awards +Plus counter where available and as a Sapphire Card member, you may check in at Awards +Plus counter and Business Class counter in the absence of Awards +Plus counter

Upgraded Lounge Access:
As a PIA Gold Credit Card member, you can enjoy access to designated Business Class lounges in Karachi, Lahore and Islamabad Airports by presenting your PIA CoBrand Gold Credit Card along with Sapphire Awards +Plus Card even if you are traveling economy class. If, for any reason, the Business Lounge is not available, you may avail the CIP Lounge. These lounges grant you complimentary access to secretarial services, a buffet, and comfortable couches to help you unwind before the journey ahead.

Rewards for PIA CoBrand Card members:
Redeeming Air miles is as easy as earning them. When you are ready to reward yourself or your family, you can redeem your Air miles for any of the following: ➢ Free Tickets ➢ Excess Baggage ➢ Class Upgrade

Travel Accident Cover (International Travel)
In case of death due to an accident while travelling on any common carrier (provided the tickets are purchased on your PIA CoBrand Credit Card) is valid for cover up to Rs. 3.5 million on a PIA CoBrand VISA Classic Card and up to Rs. 7 million on a PIA CoBrand VISA Gold Card.

Travel Inconvenience Cover (International Travel)
If your flight/baggage is delayed by more than 6 hours, then you may enjoy refreshments and meals and have then charged to your PIA CoBrand Credit Card. Charges made up to Rs. 15,000 may be claimed for reimbursement. Furthermore, in the event that your baggage is lost, please use your PIA CoBrand Credit Card to buy the necessary items lost in the baggage and claim reimbursement up to Rs. 30,000

Standard Chartered

Master Cards
Standard Chartered Master Card is a card with worldwide acceptance. A card which is reliable and has a low mark up, it forwards you the financial freedom you deserve. Enjoy the exclusive promotions and rewards awarded to you on this offering from Standard Chartered Bank. Standard Chartered Master Card includes  Cricket Credit card Lets study it in detail

Cricket Credit Card
Standard Chartered Bank introduces Pakistan’s first and only Cricket Credit CardAt Standard Chartered, we believe in offering our customers the best value. The Standard Chartered Cricket Credit Card is your key to enjoy cricket up, close and personal with original memorabilia, coaching camps, discounts, free match tickets, talk shows and much more.Use your Standard Chartered Cricket Card to score runs and redeem them in order to get cricket memorabilia autographed by famous Pakistani cricketers. Remember …. 1 Run equals to 1 Treasure Point

Special Privileges
Your Standard Chartered Cricket Card opens the door to: • Meeting Cricket Celebrities*

• • •

Watching matches live at the stadium* Summer Coaching Camps* Special Discounts

*Terms and conditions will apply.

Some Common Features And Benefits of Standard Chartered VISA/MASTER Cards
1) Global Acceptability:
Standard Chartered Credit Cards can be used at 24 million establishments across the globe in 210 countries including 10,000 in Pakistan displaying the Credit Cards logo.

2) Cash Advance Facility:
You can withdraw cash up to 30% of your available credit limit at any VISA/MasterCard ATM across the globe. Cash can also be withdrawn ‘Over-the-Counter’ at financial institutions worldwide or at any of the Standard Chartered branches and all other VISA/MasterCard member banks in Pakistan.

3) Supplementary Cards:
Gift your family members, friends, employees or absolutely anyone, with exclusive Standard Chartered VISA/MasterCard Supplementary Cards and let them enjoy the privileges these Cards have to offer. You can have up to 5 Supplementary Cards made for anyone who is more than 18 years of age.

4) Foreign Transactions:
When you use your Credit Card abroad, the transaction amount will be converted from the transaction currency to US Dollars, based on the international exchange rate prevailing on that date. In order to assist Card members, all transactions will be converted into Pak Rupees for payment.

5) 24hr Phone Banking:
Quick and easy access to your credit details is just a phone call away! Just dial 111-002-002 and start making online transactions 24 hours a day, 7 days a week. Our online Customer Service Team is equally accessible via e-mail, so simply e-mail us at: ask.us@pk.standardchartered.com.

6) E-Statements:
Now you can receive your Credit Card statements through email anywhere in the world - absolutely free. And if you do not have an email address then till such time that you do, you will continue to receive your Credit Card statements by courier.

7) Dial -a- Draft:
Make payments to places where cards are not accepted such as clubs, schools or utility bills. Just call our Customer Services and order a Draft/Pay Order to be made. It will be delivered to you within 2 working days.

8) Revolve Your Credit:
Standard Chartered gives you the option of paying the minimum amount, which would only be 5% of your outstanding balance or Rs 500 (which ever is greater) by the payment due date. Service charges are levied on the balance unpaid and balance amount is carried forward. The following month either pays the full amount or if you wish pay only the minimum amount due and revolve again

9) Auto Debit:
You have the convenience of making minimum or 100% payment as specified on the monthly statement, through your Standard Chartered Bank account. If you wish to use this facility, please contact our Customer Services Staff at least 2 days before your statement date.

10)Balance Transfer Facility:
Transfer any other credit cards outstanding balance to Standard Chartered Credit Cards at an extremely low rate of 2.50 % (per month on MasterCard) and 2.75 % (per month on VISA card). Additionally, every time you transfer your balance onto your VISA/MasterCard Credit Card you earn Treasure Points too. These points can be redeemed for exciting gifts that you will find in our Treasures Catalogue.

11)Treasures:
The most comprehensive rewards program for VISA/MasterCard Credit Card members packed with more style, variety and unbeatable value than ever before. For every Rs. 50 you spend on your Credit Card, earn 1 Treasure Point. So the more you spend, the more points you gain. Then simply exchange the accumulated Treasure Points from a range of exciting gifts present in our Treasures Catalogue.

12)Travel Privileges:
You also have the opportunity to avail some of the best travel packages, offered from time-to-time by Akbar Group-one of the largest airline reservation networks, representing most prestigious international airlines

13)CIP Lounge:
As a Standard Chartered Gold Card member, you can enjoy complimentary lounging facilities at the Quaid-e-Azam International Airport Karachi, with privileges like free secretarial services, free buffet, 24-hour porter service and so much more.

14)Zero Loss Liability:
Isn't it comforting to know that if you lose your Card you would have nothing to worry about? You are covered for all fraudulent charges made on your Credit Card as soon as it has been reported lost to Standard Chartered. So make sure you report the loss immediately upon discovery.

15)Credit Cover:
In the unfortunate event of an illness, injury or death Standard Chartered will always be there to cover your payments. The entire outstanding amount on your Standard Chartered Credit Card will be waived without causing any inconvenience to your near and dear ones. These waivers also include any Supplementary Credit Card transactions made on your Credit Card.

16)Travel Accident Cover
You have a comprehensive cover of up to Rs. 3.5 million on your Standard Chartered VISA/MasterCard (Classic) and Rs. 7 million on Standard Chartered VISA/MasterCard (Gold) in case of an accident while travelling around the globe on any common carrier. The transaction however, must be made on a Standard Chartered Credit Card if the above is to apply.

17)Travel Inconvenience Cover:
While travelling outside Pakistan, you are covered up to Rs. 10,000 on flight delays (exceeding 6 hours) for restaurant meals, refreshments, etc. and Rs. 10,000 on baggage delays. Also in the case of lost baggage in transit, you are covered for up to Rs. 20,000 (exclusive of the amount by the airline). All amounts are reimbursed on placing your claim provided the ticket was bought on your Standard Chartered VISA Card.

Standard Chartered American Express SELECTSSM

Standard Chartered

American Express SELECTSSM brings you a world of privileges with an exciting selection of year round offers and savings. Wherever you find yourself, from New York to London to Sydney, you'll enjoy exceptional value and privileges in travel, leisure, dining and shopping. So use your card now and discover an array of attractive benefits in key destinations worldwide.

Special Privileges
Host of special benefits offered on American Express Credit Card: 1) Instant Recognition: The American Express Credit Card is warmly welcomed at thousands of merchant establishments in Pakistan and millions worldwide. You can rely on it as your trustworthy partner while dining, shopping, and traveling or simply spending on a daily basis. 2) Revolving Facility: American Express Credit Card offers you the option of paying your monthly outstanding balance in full or over a period of time. A service charge of only 3% per month gives you an added comfort in managing your finances every month. 3) Balance Transfer: You can conveniently transfer the balances from your other credit or charge cards to the American Express Credit Card. With a balance transfer rate of only 1.67% per month, you may enjoy substantial savings on the service charges. 4) Express Cash: You can use the American Express Credit Card to avail instant cash advance facility from 168 designated ATMs of Standard Chartered Bank in Pakistan and over 550,000 ATMs worldwide 5) Travel Service Locations: American Express Credit Card has the power to redefine traveling, whether within the country or across the globe. The dedicated staff in more than 1700 American Express Travel Service Offices in over 130 countries is readily available to assist Card members with their travelrelated needs. Invaluable assistance can be provided for travel

6) CIP Lounge: In Pakistan, the American Express Credit Card can become your gateway to the CIP Lounge (International Departures) at Jinnah International Airport, Karachi. Just present The Card and enjoy enviable royal treatment at absolutely no charge. 7) Marhaba - Meet and Greet Service: You can avail complimentary Marhaba - Meet and Greet Service on international travels at the Quaid-e-Azam International Airport Karachi. Trained staff of Marhaba will escort you through all check-ins to minimise the hassle of standing in long queues at the airport. The service is available at special rates and accompanying family members and friends, on both domestic and international flights. 8) Free Travel Accident Insurance: Every time you use the American Express Credit Card to purchase airline or railway tickets, you and your spouse along with any dependent children under 23 years of age are automatically covered through Travel Accident Insurance. The cover amount is Rs. 60,00,000 on the Green Card and Rs. 1,20,00,000 on the Gold Card. 9) Global Assist: If you are traveling outside Pakistan, you can depend on the American Express Credit Card in the event of any medical or legal emergency. American Express' attentive staff can promptly get you in touch with a doctor or lawyer in your locality through a simple phone call, anytime of the day. 10) Membership Rewards: The American Express Credit Card earns you 1 Membership Reward point for every Rs. 50 spent on the Card (excluding cash advance and balance transfers). These points can easily be translated into exciting gifts from a wide range of categories including travel, retail, fashion, and dining to name a few. 11) Supplementary Cards: You can also share the power, prestige and benefits of the Card with up to five family members, in the form of Supplementary Credit Cards. And the good news is that the spending on your supplementary cards will be added on to your Membership Reward points, bringing that coveted gift of your choice even closer to you. 12) 24 - Hour Toll-Free Customer Service: As an American Express Card member you can enjoy round-the-clock access to customer service from virtually anywhere in the world

arrangements, car rentals, local area/culture information and hotel bookings etc.

American Express Charge Card
Special Privileges
1) No Preset spending limit: The American Express Charge Card has no preset spending limit. You are usually free to spend as much as you please, based on your past payment pattern and personal resources. This means that with the American Express Card you always have access to your funds. All we ask is that you pay your Card Account in total and on time each month. 2) Express Cash at 168 designated ATMs and over

550,000 ATMs worldwide:

As a Card member you enjoy access to over 550,000 Express Cash ATM locations worldwide. Locally, Express Cash is available to you at 168 designated ATMs of Standard Chartered Bank. 3) Travel Accident and Inconvenience Insurance: Every time you use the Card to purchase tickets for airlines, railways or other public carriers, you, your spouse and dependent children (under 23 years) are each automatically covered with Travel Accident Insurance for up to Rs. 6,000,000 on the Personal Card and Rs. 12,000,000 on the Gold Card. This benefit is available to you absolutely free of charge. 4) Support network and exclusive services 5) Of 1700 American Express travel locations in over 130 countries of the world: Wherever you are in the world, our network of 1700 American Express Travel Service Locations in more than 130 countries is on hand to give you immediate assistance wherever you need it. 6) As an American Express Card member you have the following services available to you worldwide: 7) Assistance with travel arrangements, travel booking 8) Assistance with car rental 9) Local area and culture information, city maps 10)American Express Travelers Cheques and Foreign Exchange sales 11)Replacement of lost/stolen cards 12) Worldwide Emergency Services: American Express Cards offer you unique assistance around the

Worldwide Services

world, whenever you need it the most. Should you be unfortunate enough to run into trouble on your trip, we can provide you with immediate advice and referral to a doctor or lawyer virtually anywhere in the world, 24 hours a day. Once a Card member, you will have the comfort of knowing where to call and who to contact, when in need, anywhere across the globe. The American Express Global Assist Hotline is available to you 24 hours a day, 7 days a week, giving you the peace of mind that we are always there for you, no matter where you are. 13) Membership Rewards: Once a Card member; you are automatically enrolled in The American Express Membership Reward Program. With this program, you will earn 1 point for every Rs. 50 / $USD 1 spent on your card (excluding cash advances). You will soon discover that your reward points can quickly add up to earn you a variety of exciting gifts, covering travel, retail, fashion, dining and many more. 14) Supplementary Cards: Apply for American Express supplementary cards and let your family receive all the security and privileges that you enjoy. And what is more, every time they spend on the Card, you earn membership reward points, which means you can redeem the reward of your choice much faster. 15) 24-Hour Toll Free Phone Banking: To apply, simply fill in and return the American Express Card Application form today. Just call us at 0800-99-999 for further assistance. Our friendly Phone Banking officer will be on hand to help you. And once approved, you can take full advantage of that extra measure of recognition and respect that only American Express Card membership provides. 16) Card Replacement: American Express Card offers peace of mind as never before. If the Card is lost or stolen anywhere in the world, just inform us by calling Standard Chartered Phone Banking at 0800-99-999 toll free. If you are outside Pakistan , call (9221) 240-0015. You will receive a replacement card free of charge-usually within 2 working days in Pakistan and 4-5 working days if you are overseas. And for your total comfort, you will not have any liability for charges on your lost/stolen Card, from the time the Card is reported lost/stolen to Standard Chartered.

17) CIP Lounge: As a Standard Chartered Card member, you can enjoy complimentary lounging facilities at the Quaid-e-Azam International Airport Karachi, with privileges like free secretarial services, free buffet, 24-hour porter service and so much more. 18) Marhaba - Meet and Greet Service: You can avail complimentary Marhaba Meet and Greet Service on international travels at the Quaid-e-Azam International Airport Karachi. Trained staff of Marhaba will escort you through all checkins to minimise the hassle of standing in long queues at the airport. The service is available at special rates and accompanying family members and friends, on both domestic and international flights.

Topic of Survey:

cards.

To study Consumer perception towards credit

Sample size: 50 Sampling technique: Convenient sampling Objective: Our main objective of survey to find out the positive and negative features of credit cards that affects consumer’s behavior towards credit cards. On the basis of our result suggest such measure that will help banks to design their product according to consumer needs.

Note: the questionnaire is attaches at the end of the report. Only the analysis is given here.

Q#1: to which age group you belong? a) b) c) d) 20-30 30-40 40-50 50-60

Comment: from this proportion we conclude that among 20 to 40 age group credit card is most popular. The reasons can be frequently availability of financial resources and more awareness about the credit card.

Q#2: Credit Card of which Bank you prefer most?

Comment: from the high rating of standard chartered bank, Askari and Allflah we have perceived that features and packages of above three banks are better than the other and that’s why people prefer them.

Q#3: Why you prefer it?
a) I have relationship with bank b) It provide good packages c) It provides good services Comments: major reasons for preferring credit cards are its quality services and good packages.

Q#4: why you purchased the credit card?
a) b) c) d) e) f) It is convenient (w.r.t cash and safety) Status symbol It has beautiful appearance It gives special discount on shopping It is your need Any other specify-------------------

Comments: 59% purchase credit cards because it is convenient with respect to cash and safety. And 30% people said that it is their need.

Q#5: how much transactions you do per month?
a) b) c) d) 0 Rs. 500 – 1000 Rs. 10000 – 15000 Rs. 15000 – so on

Comments: normally people transact from credit card within the range of 500 to 10000.

Q#6: from which channel you heard about it that induced you to purchase it?

Comments: 50% people rely on their internal resources before purchasing decision.

Q#7: Are you satisfied with its services?
a) Yes b) No c) Neither satisfied nor dissatisfied Comments: 75% people are satisfied with the services of credit cards and its fulfill their need.

Q#8: do you want some extra features to be added in your card? If yes then specify.

Comments: 92% people don’t want any feature to be added in their credit card but they want annual charges should be eliminated and interest rate should be decreased.

Q#9: do you have any complaints against it’s?

a) Fine structure b) Limit of credit card c) Seller doesn’t explicitly brief terms and conditions

Comments: 65% people want their credit card limit should be extended and rest of the people have complaint against fine structure and terms and conditions.

Q#10: would you advise other people to buy credit card?
a) Yes b) no Comments: the ratio of advising and not advising others is fifty fifty.

Q#11: do you think credit card has created a habit of over spending?
a) Agreed b) Disagreed Comments: 66% people consider credit card create a habit of over spending.

Strengths
1. The most important strength of Plastic cards is that they are convenient with respect to safety and there is no need to carry cash. 2. The greatest strength of the banks is their sales force. The more the qualified the sales force more that bank will have competitive edge over other. 3. Our survey has told that the customer prefer those banks which provide quality services so the quality services are the basic strength for bank. 4. The easy procedure for obtaining a debit or credit card is also strength of plastic card. 5. Inflation is a positive point for banks as due to increased inflation is purchasing power is decreasing and people are more inclined towards use of credit card.

Weaknesses

1. The greatest weakness is that people have a very bad perception and they think that it is a very bad product and once a person used it and he will be a prey to the veracious of interest. 2. The banks don’t provide complete information about terms and conditions that give rise to much confusion in the mind of people. 3. High service charges and annual fee charged by banks are that are a point of worry for consumers. 4. People have severs complaints against fine structure.

Opportunities
1. There is a large room for banks in the fields and they can capture the market by providing new features like standard chartered bank. 2. Use of insurance cover provides the bank facilities to take exposure easily. 3. Banks can capture the market by providing the cheaper services. 4. Trained and well groomed sales force will prove useful in creating opportunities for bank. 5. The people can be attracted towards plastic money by creating awareness about these products and decreasing the bad perceptions prevailing in our society

Threats
1. Unethical practices of sales force of banks are the greatest threat for banks. 2. The image of these cards of being an interest based product is a threat to its success. 3. The frauds due to lower security arrangements are a major threat for plastic money products. 4. Strict SBP rules and regulations are a threat for banks in carrying out plastic money business. 5. The perception of people that use of plastic money leads towards over spending.

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