Professional Documents
Culture Documents
Alan McSweeney
Objectives
December 7, 2021 2
IT Challenge to Deliver Business Value
Provides Alignment
• IT is viewed as a provider and Between Business and IT
enabler of business value
Managing IT for
• Managing IT Like
IT faces pressure to deliver a Business
Business
value Value
− Additional revenue
− Reduced or avoided costs
− Greater productivity
− Reduced risk
− Respond quickly to changing
business environment and Managing the IT Managing the IT
business needs Budget Capability
• IT needs to structure itself to
deliver business value Provides Metrics to Close
the Loop on Value
December 7, 2021 3
Familiar View of Project and Project Portfolio
Management
Project
Demand Management
Management Methodology
Project
Approvals
Programme and People
Strategic Project Portfolio
Project Management
Alignment Management
Management and Education
Project
Requests
Supply Organisation
Management Prioritising Managing Projects Enablers
Projects Successfully
• Contains the implicit assumption that the solutions being delivered by the projects are
designed properly, are implementable and operable and meet business requirements
• Is this correct? Is this the complete picture?
• More is need than just the right project managed the right way
− The solution being delivered by the project must meet business needs
December 7, 2021 4
Aligning the Solutions Being Delivered to Business
Needs and Delivery of Business Value
• Need more than project management
− Not the complete picture
− Cannot treat project management in isolation
• Need to ensure that the solution being managed meets business
requirements
• Need to ensure business requirements are captured
• Need to ensure that solutions are designed to deliver business
requirements and comply with organisation’s enterprise architecture
• Fundamentally the project exists to manage the delivery of
the solution that has been designed to meet agreed
business requirements that assist with delivery of the
business plan to achieve business value
December 7, 2021 5
Business Analysis and Design Builds Bridge From
Business to Solution
Problem
Requirement Business Analysis:
Elicit Requirements
Current State Analyse
Communicate
Business Analysis Validate
and Solution
Design
Solution Design:
Translate
Requirements into Solution
Solution
Desired Future
State
• Business analysis is a key driver of business value
• Solution delivery start with business analysis
December 7, 2021 6
Weaknesses in Business Analysis Capabilities and
Competencies at the Root of Many Project Failures
Poor Size/Capacity/ Poor Strategic
Requirements Complexity Alignment
Poor Analysis Large Project, Complex, Inadequate Business
Practices Difficult Changes and Case, Undefined
Processes Problem/Need
Opportunities
Lost
Investment
Inadequate Resource Unproven Technology Inadequately Explored Wasted
Allocation and Solution Options
Prioritisation
Opportunities
Lost
Investment
Inadequate Resource Unproven Technology Inadequately Explored Wasted
Allocation and Solution Options
Prioritisation
December 7, 2021 9
Business Analysis Role Key Skills and Abilities
Business Analysis
Role Skills and
Abilities
Business Analysis
Personal Underlying Techniques and
Role-Specific
Competencies and Tools Experience
Performance
Characteristics and Skills
Competencies
December 7, 2021 10
What Makes a Good Business Analyst and Business
Analysis Function?
Business Analysis Role
Skills and Abilities
Business Analysis
Requirements and
Planning and
Information Elicitation
Monitoring
Requirements
Requirements Analysis Management and
Communication
Solution Assessment
Enterprise Analysis
and Validation
December 7, 2021 11
Business Analysis Key Skills
Facilitation, Negotiation,
Leadership, Influencing and Analysis Tools
Teamwork
December 7, 2021 12
Business Analysis Key Skills
Business Analysis Role Skills
and Abilities
December 7, 2021 13
Business Analysis Challenges
December 7, 2021 14
What is a Project Failure?
• Over schedule
• Over budget
• Project cancelled
• Solution ultimately not used and withdrawn
• Does not deliver on business case
• Does not deliver on business benefits
• Does not deliver business value
• Poor system usability and/or high error rates requiring
rework
December 7, 2021 15
Business Analysis Contribution to Project Failure
Good Solution
Delivery
Poor or
Inadequate Poor Solution
Analysis and Delivery
Design
December 7, 2021 17
Maximising Solution Value Throughout Lifecycle
Solution Solution Solution Solution
Design Development Transition Operation
Improved Delivery of
Business Needs
Improved
Management
of Transition
Achievement
of Business Improved
Value Solution
Design
Improved
Business
Analysis
December 7, 2021 18
Maximising Solution Value Throughout Lifecycle
December 7, 2021 19
Solution Life Cycle Cost Composition
LIFE CYCLE COST
SYSTEM ACQUISITION
COST •Operations
PROCUREMENT COST •Internal Support
•Planning, Research, •Disposal
TOTAL SYSTEM COST •External Support and Analysis and Design
Maintenance •Ongoing Test
BASIC SYSTEM COST •Training •Subscription Facilities
•Documentation
•Hardware •Support Facilities
•Software •Parallel Running
•Development and •Warranty
Implementation
•Management
•Installation
•Transition and
Cutover
•Conversion
December 7, 2021 20
Solution Life Cycle Costs
Total Cost of Ownership
COST
YEARS
December 7, 2021 23
Hierarchy of Requirements – from Enterprise to
Project/Initiative
Solutions delivered by
Business Vision and Re programmes and projects
q uir
Goal em cascade from business vision
en to ultimate operation and
ts
Hie service delivery
Strategy
rar
ch
y–
fro
m
Bu
Business Plan sin
e ss
to
De Sp
liv e ci
e Programmes for fic
ry Ini
a nd Strategic Objectives tia
Op tiv
era e s
Solutions delivered by
programmes and projects
tio
n Systems and Solutions
need to be aligned to the
overarching business
vision and goal
Operation of Solution
December 7, 2021 24
From Strategy to Business Value to Business Benefits
Business Vision and
Goal
Calculates Operation of
Solution
December 7, 2021 25
From Strategy to Business Value to Business Benefits
Ag
ree
Va and
lue D
to efin
be e N
Defines Organisational De ee
Strategy liv d a
Targets ere nd
d
Defines Business Value Gains to
Business Plan the Organisation - Accumulated
Net Business Benefits
December 7, 2021 26
Complete Picture of Project Selection and Delivery
December 7, 2021 27
Business Analysis Through the Solution Lifecycle
December 7, 2021 28
Business Analysis Approach to Business Requirements
Collection and Management During Solution Delivery
Lifecycle
tu re
Cap
Asse
Gather Analyse Review
ss
Cha
n ge
December 7, 2021 29
Relative Cost of Fixing Errors During Project Lifecycle
1000
• Errors/gaps/omissions
become significantly
(Logarithmic Scale)
100
more expensive to fix at
later stages of project
lifecycle 10
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December 7, 2021 30
Business Analysis is a Key IT Competency
December 7, 2021 31
Business Analysis is a Key IT Competency
December 7, 2021 32
Business Analysis Skills
• Identify and understand the business problem and the impact of the
proposed solution on operations of the organisation
• Document project scope, objectives, added value and benefit
expectations
• Translate business needs and objectives into system requirements
• Design and develop high quality business solutions
• Liaise with customers/stakeholders/users during installation and
testing of new systems and services
• Evaluate business needs and contribute to strategic planning of
information systems and technology directions
• Assist in determining the strategic direction of the organisation
December 7, 2021 33
More Information
Alan McSweeney
alan@alanmcsweeney.com
December 7, 2021 34