TRAINING & DEVELOPMENT

DEFINITION
 Training is any process by which the
aptitudes, skills and abilities of employees to
perform specific jobs are increased.

 Training is a short term process utilizing a

systematic and organized procedure by which
non-managerial personnel learn technical
knowledge and skills for a definite purpose.
IMPORTANCE OF TRAINING
 Higher Productivity
 Better Quality of Work
 Less Learning Period
 Reduced Supervision
 Low accident Rate
 High Morale
 Personal Growth
 Organizational Climate
TYPES OF TRAINING
 Skills Training
 Refresher Training
 Cross Functional Training
 Team Training
 Creativity Training
 Diversity Training
 Literacy Training
PROCESS OF TRAINING
Training need Assessment

Identifying Training Objectives

Select Training methods

Conduct Training

Compare training outcomes against criteria

Training Need Assessment
 Identifying the gap between present and desired job
performance.

Methods-
 Organizational Analysis
1. Analysis of objectives
2. Resource utilization analysis
3. Environmental Scanning
4. Organizational climate analysis
 Task or Role Analysis
 Person Analysis
Identify Training Objectives
INNOVATION
 Anticipating problems before they occur
 Team building sessions with the departments

PROBLEMS SOLVING
 Training clerks to reduce complaints
 Training supervisors in communications to reduce grievances

REGULAR
 Orientation
 Recurring training of interviewers
 Refresher course on safety procedures
TRAINING METHODS
On the job Methods
 Job Instruction training (JIT)

 Coaching- Daily training & feedback

 Mentoring

 Job Rotation

 Apprenticeship Training

 Committee Assignment
Off the Job Methods
 Vestibule method
 Role Play
 Lecture method
 Conference/discussion approach
 Programmed Instruction

BEHAVIOURALLY EXPERIENCED TRAINING-

Business games, cases, incidents, group
discussions, short incidents, assignments
 Evaluation of a Training
Programme
 Reactions
 Learning
 Job Behaviour
 Organization
 Ultimate Value

Methods
 Questionnaire
 Tests
 Interviews
 Cost Benefit Analysis
 Feedback
 Human Resource Factors