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1616 Northwest 183rd Street Edmond, OK 73012 405.550. 4382 firstname.lastname@example.org
Proven to Guide Performance Improvement Plans and Actions; Track Record Achieving Strong Gains in the Areas of Profitability, Revenue, Efficiency, Cost Control, and Client Retention Core Competencies: Process / Work Design Finance / Accounting Metric Development P&L Management Team Leadership Project Planning Instruction/Mentoring Strong research and quantitative analysis skills fuel the ability to identify operational and financial deficiencies, implement sustainable corrective actions, and drive long-term strategic planning. Managed multimillion-dollar operations and project budgets, utilizing understanding of cost structure and analytics to optimize fiscal resources and drive on-time, within-budget project completion. Relationship builder with savvy interpersonal skills and the ability to forge partnerships with clients, vendors, staff, and employees.
YRC LOGISTICS – Oklahoma City, OK Service Center Manager, 2007-Present Logistics Engineer, September 2009-Present Recently assigned to the Logistics Engineering team to coincide with my current role as a Service Center Manager. Additional responsibilities include evaluating existing and potential client accounts to perform pricing analysis, work flow structures, and creating storage and distribution models. Quickly analyzed financials and operations to identify deficiencies, redundancies, and opportunities to control costs and improve revenue, profitability, and retention; increased revenue 18%, bolstered net income by 209%, held expense growth to 11%, and achieved a 99.63% customer service index. Selected to travel to underperforming sites to lead turnaround initiatives. Perform on- and off-site research, review key performance indicators (KPI), and work closely with terminal teams to identify operational, service, and financial flaws. Create executable corrective action plans to yield desired results. HIGHLIGHTS: Cost Containment & Cash Flow Optimization Increased net income more than 2-fold and revenue to $3M; reduced operating ratio from 95% to 84% at home terminal, far surpassing goal of 93%, through continuous analysis and operations improvement. Renegotiated a highly restrictive leasing agreement and identified and corrected $1.5M in billing errors; reduced operating ratio at one site 15% to break-even status within 3 weeks of placement in troubled location. Planning & Process Design/Management Researched, planned and designed new pricing models to capture true cost associated with the business creating more realistic and competitive bids while reduced lead time. Created a business case to bridge the gap between our national sales team and the local field offices whereby a new inside sales team would conduct sales calls to generate local leads tapping a market that was underdeveloped. Efficiency & Quality Improvement Restructured routes to optimize efficiency, revamped freight handling procedures, and retrained personnel to drive SOP compliance. Leveraged natural attrition to build top-performing, dedicated teams. Allocated resources effectively to ensure achievement of quality goals; implemented QA practices to guide center-wide sorting and packing efforts. ~ Continued ~
STEPHEN FLEMING, MBA, 2
SBC / AT&T – Oklahoma City, OK, 2000-2007 Manager – Outside Plant Planning (06-07); Manager – Engineering Implementation (05-06) & (00-02); Traffic Planner (04); Manager – Local Field Operations (02-04); Business Results Analyst (00) Progressed rapidly, launching career as an Intern and completing program requirements 2 weeks prior to week deadline, resulting in permanent job offer. Continually accepted increased accountabilities focused in the areas of business and financial analysis, efficiency improvement, cost containment, and infrastructure development. Managed all planning, analysis, and technical design associated with capital funds projects to deliver cutting-edge technologies; directed $2.25M in projects, managing or overseeing the project lifecycle from order intake through site review, budgeting, proposal design, project activation, procurement, vendor relations, installation, and turn-up. As Manager of Engineering Implementation, analyzed data to trigger bidding opportunities in addition to leading internal infrastructure development projects; cut errors and increased productivity by streamlining processes and designing easy-to-order equipment packages. Created RFPs, solicited and managed vendors, administered project budgets, and ensured achievement of stated deliverables. As Traffic Planner, conducted detailed analysis to design efficient, high-capacity routes; removed 80% of discontinued equipment from the network within 6 months, greatly enhancing performance and speed. Oversaw the introduction of new network fiber equipment, meeting all deadlines and budgets. As Manager of Local Field Operations, supervised a 20-member union staff while seeking opportunities to reduce overhead and maximize efficiencies; reduced staff by 20%, cut overtime 70%, and streamlined inventory levels, eliminating 30% of select parts. HIGHLIGHTS: Infrastructure Improvement Planned and managed a $5M telecommunications project within the Network Engineering Project Management Methodology, creating the infrastructure to support DSL demand and rapid ramp-up objectives. Achieved capital equipment savings of $700K+ by recommending the reallocation of company-owned equipment not being utilized. Business Analysis & Requirements Definition Conducted thorough business and site analysis to identify customers’ existing and future needs, designing technology infrastructures to link the Central Office (CO) to the customer’s site. Initiated projects based on customer orders, identification of system deficiencies, and planning for capital expenditures and growth. Efficiency Improvement & Cost Savings Revenue Generation Additional Experience Adjunct Finance Professor – Southern Nazarene University, 2008-2009 Readiness Instructor – Oklahoma Air National Guard, 1997-2000 Tactical Aircraft Mechanic – United States Air Force, 1993-1997 * Two-Time Air Force Achievement Medal Recipient Dramatically streamlined operations and inventory, implementing a central parts repository to reduce required on-hand stock levels; virtually eliminated the need for overtime through strategic resource allocation. Oversaw a multi-state volunteer sales drive, resulting in $140K in revenue, 175% above target.
EDUCATION & CERTIFICATION
MBA – OKLAHOMA CHRISTIAN UNIVERSITY – Edmond, OK (2007) BBA in Finance – UNIVERSITY OF CENTRAL OKLAHOMA – Edmond, OK (2002) Computer Skill Summary: MS Office Suite, MS Project, Oracle; SAP; SAS; Quality Control Charts; AS400; Business Objects; STARS; Kronos; TIRKS; Dashboard; POS; Granite; Crystal Reports; RDMS