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TABLE OF CONTENTS 1. LOGGING 1.1 LOG LOCATIONS 1.1.1 Event Logs 1.2 ACS PROCESS TRACING 1.2.1 ACSSSI Tracing on the VERITAS NetBackup ™ media server 1.2.2 ACSSS Tracing on the Library Server 2 ACS LIBRARY SERVER (ACSLS) FUNCTIONS AND COMMANDS 2.1 ACCESS CONTROL ON THE ACS LIBRARY SERVER (ACSLS) 2.2 ACSSA COMMANDS ON THE ACS LIBRARY SERVER 2.2.1 Log on to the ACSLS Server 2.2.2 Query the Library Management Unit 2.2.3 Query the Cartridge Access Ports 2.2.4 Query silos (Library Storage Modules) 2.2.5 Query Drives 2.2.6 Query Volumes 2.2.7 Command to Start Request Processing 2.2.8 Vary on LSM 2.2.9 Logoff from ACSSA (ACSLS Server interface) 2.3 ACSLS TAPE CLEANING 3 DEVICE CONFIGURATION FOR ACSLS CONTROLLED TAPE DRIVES 3.1 DEVICE CONFIGURATION 3.1.1 SSO Device Configuration for ACSLS 3.1.2 NON-SSO Device Configuration for ACSLS 3.1.3 Initial configuration of StorageTek T9940A and T9940B tape drives environment 4 ROBTEST FOR ACS LIBRARIES 4.1 INVOKING ROBTEST 4.2 ROBTEST SYNTAX 4.2.1 Command to Obtain Drive Status 4.2.2 Command to Query Volumes 4.2.3 Command to Mount a Volume 4.2.4 Command to Dismount a Volume 4.3 HOW TO DEFINE ACSLS SCRATCH POOLS AND ADD VOLUMES US 5 MEDIA 5.1 AVAILABLE MEDIA SCRIPT 5.2 HOW TO SPECIFY WHICH MEDIA ACCESS PORT (MAP) TO USE FO

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6 COMMUNICATION 6.1 REMOTE PROCEDURE CALL 6.1.1 How to Start RPC on Different Operating Systems 6.1.2 How to Verify that RPC is Running 6.1.3 How to Verify the ACSSS Program Registration 6.1.4 Basic snoop Output 7 COMMON ACS ERROR MESSAGES 7.1 ACS (2) UNAVAILABLE: INITIALIZATION FAILED: UNABLE TO INITIA 7.2 ACS STATUS = 54, STATUS_IPC_FAILURE 7.3 ACS STATUS = 72, STATUS_PENDING 7.4 STATUS_NI_FAILURE 7.4.1 ACS status = 104, STATUS_NI_FAILURE 7.4.2 ACS status = 105, STATUS_NI_TIMEDOUT

1. LOGGING This section covers ACSLS log locations and ACS process tracing. 1.1 LOG LOCATIONS 1.1.1 Event Logs

Event log location on NetBackup media server: /usr/openv/volmgr/debug/acs

Event log location on ACS Library Server: /export/home/ACSSS/log/acsss_e (There is also an install, configuration change, and statistics log in the same dir Typical event log entries are cap operations, remote procedure call (RPC) and robot errors, NI failures, and drive status changes. 1.2 ACS PROCESS TRACING 1.2.1 ACSSSI Tracing on the VERITAS NetBackup media server

1.2.1.1 To turn on acsssi tracing on the NetBackup media server, send an the acsssi process as follows: a. Ensure this directory exists: /usr/openv/volmgr/debug/acsssi b. Find the acsssi PID by running the command:

/usr/openv/volmgr/bin/vmps
c. Toggle on acsssi tracing:

kill -USR1 <pid of acsssi>
(This will start a trace.log in the /usr/openv/volmgr/debug/acsssi directory.) d. To turn off acsssi tracing:

kill -USR1 <pid of acsssi>

Tracing can be turned on or off multiple times using the same kill command

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NOTE: To read the trace.log, it is necessary to use the StorageTek trace_dec StorageTek for a copy and instructions for use. 1.2.2 ACSSS Tracing on the Library Server

1.2.2.1 To turn on the Library Server ability to trace the ONC RPC session packets exchanged between the media server (SSI) and Library Server sy

a. Run toggle with the option "on" located in /export/home/ACSSS/diag/bi

#./toggle on

b. To turn on CSI tracing, simply send a SIGUSR1 signal to the CSI process. T accomplished by using the kill command as follows:

# kill -USR1 [CSI pid]
NOTE: It is necessary to first get the PID of the CSI using the ps command.

Once enabled, an acsssi_trace.log will be created in the /export/home/ACSS log file contains a record of all packet activity between the media server and the Each packet is displayed with a time stamp, the direction of the packet, the SSI port, identifier, and a hex dump of the contents of the packet. To read the trace to use the StorageTek trace_decode. Please contact StorageTek for a copy an use. The decoder from StorageTek will output each packet with the time stamp (to or from the ACSLS), the command type (i.e. start), the packet type (i.e. requ number of bytes in the packet and the values of each of the fields in the CSI he header structures, plus any command specific parameters. For each field in the offset, size, and value (in hex and ASCII) are also given.

To turn off tracing, use the same method used to turn on tracing. Tracing can b multiple times using the same command.

For Windows: Windows event logging is turned on using the mini_el and the ACSSEL functio ACS product. The packet trace is controlled using the toggle_trace script. Both Program Files\StorageTek\LibAttach\bin directory.

NOTE: Do not leave tracing on indefinitely because it may fill disk space over ti 2. ACS LIBRARY SERVER (ACSLS) FUNCTIONS AND COMMANDS This section covers ACSLS functions and commands. 2.1 ACCESS CONTROL ON THE ACS LIBRARY SERVER (ACSLS)

Under ACSLS there exists the ability to control command and volume access. A client identification files and a series of allow or disallow files to manage access control files reside on the ACSLS library server in the $ACS_HOME/data/exter directory. The internet.addresses file allows access control of hosts. ACSLS w against the user_id field in the received RPC request packet to determine whe packet on for further processing. A non-zero return code for this operation will r STATUS_INVALID_OPTION response being sent back to the media server.

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Volume control can be done through the set owner command in the cmd_proc ownership.assignment. A 'STATUS_INVALID_OPTION' status will return to c rejected due to access control violations. Volume access control applies to the following commands:

dismount, lock, mount_readonly, set_clean, set_scrat mount, query_volume, set_owner, unlock
For further information on access control, please contact StorageTek. 2.2 ACSSA COMMANDS ON THE ACS LIBRARY SERVER 2.2.1 Log on to the ACSLS Server

# su - acsss

At the prompt, enter:

$ cmd_proc -ql
Wait for the ACSSA> prompt. 2.2.2 Query the Library Management Unit

ACSSA> q lmu all 2004-01-28 14:24:10 ACS: 0 Mode: SCSI LMU Status: Communicating Port 0, 0 Port State online Role -

LMU Status Master

Standby Status: CL Port Name - /dev/mchanger2

2.2.3 Query the Cartridge Access Ports

ACSSA> q cap all 2004-01-28 14:25:30 CAP Status Identifier Priority Size State Mode 0, 0,0 0 10 online automati
2.2.4 Query silos (Library Storage Modules)

ACSSA> q lsm all 2004-01-28 14:26:22 LSM Status Identifier State Free Cell Audit Mount Dismount Enter Eject Count C/P C/P C/P C/P 0, 0 online 36 0/0 0/0

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0/0

0/0

2.2.5 Query Drives

ACSSA> q drive all 2004-01-28 14:27:34 Identifier State 0, 0, 0, 0 online 0, 0, 0, 1 online 0, 0, 0, 2 online 0, 0, 0, 3 online
2.2.6 Query Volumes

Drive Status Status Volume available available available available

DL DL 98 98

ACSSA> q volume all 2004-01-28 15:58:36 Identifier Status 000002 home 000003 home 000004 home 000005 home 000006 home 000008 home 000009 home <snip!> 2004-01-28 15:58:37 Identifier Status 000047 home 000048 home 000049 home 000050 home FX0023 home

Volume Status Current Location 0, 0, 1, 0, 0 0, 0, 0, 2, 0 0, 0, 0, 3, 0 0, 0, 1, 5, 0 0, 0, 1, 8, 1 0, 0, 0,23, 0 0, 0, 1,12, 1 Volume Status Current Location 0, 0, 1, 9, 0 0, 0, 1,10, 1 0, 0, 0, 7, 0 0, 0, 0, 4, 0 0, 0, 0, 0, 0

2.2.7 Command to Start Request Processing

ACSSA> start Start: ACSLM Request Processing Started: Success.
2.2.8 Vary on LSM

ACSSA> vary lsm LSM identifier (acs,lsm): 0,0 LSM identifier (acs/lsm): State(diagnostic/offline/online): online 2004-03-26 11:20:53 107 LSM 0,0: online ACSSA> LSM 0,0 varied online

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2.2.9 Logoff from ACSSA (ACSLS Server interface)

ACSSA> logoff
2.3 ACSLS TAPE CLEANING

ACS robot types are self cleaning. Tape cleaning should not be initiated by Net TapeAlert-based cleaning flag is set by LTID or avrd for an ACS, TLH, or an LM will not release the drives.

To disable TapeAlert checking and eliminate "TapeAlert is not supported" mess add the NO_TAPEALERT touch file. For UNIX: /usr/openv/volmgr/database/NO_TAPEALERT For Windows: <install path>\volmgr\database\NO_TAPEALERT

The StorageTek library transport control unit tracks how much tape passes thro and sends a message to ACSLS when a transport requires cleaning. If autoACSLS automatically mounts a cleaning cartridge on the transport. If all the cle expired (MAX_USAGE), ACSLS will post an error message 376N into the acss cleaning is disabled, ACSLS logs a message in the event log and displays a m cmd_proc when cleaning is required.

This option is enabled or disabled using the acsss_config configuration utility. you to specify how the cartridges are ordered for selection and queries.

NOTE: You cannot use the acsss_config configuration program to enable aut attached to a SCSI connected library storage module (LSM).

For more information regarding ACSLS tape cleaning, please contact StorageT 3. DEVICE CONFIGURATION FOR ACSLS CONTROLLED TAPE DRIVES This section covers device configuration. 3.1 DEVICE CONFIGURATION

NOTE: All Automated Cartridge System (ACS) robots configured on a media se configured with at least one drive, or the acsd daemon will exit, putting all Auto System Library Software (ACSLS) drives in Automatic Volume Recognition (AV 3.1.1 SSO Device Configuration for ACSLS

During setup (in the Device Configuration Wizard), NetBackup will attempt to d drives available to it and, for robot types where serialization is available, their p library.

NetBackup does not yet obtain drive serial numbers from the ACS robotic librar

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manual configuration is required. The manual configuration cannot be avoided Storage Option (non-SSO) environment, where drives are not being shared. Us FP6, the user can significantly reduce the amount of manual configuration requ these steps in an SSO environment. 1. Run the device configuration wizard on just one of the hosts where drives in library are attached. Let the drives be added as standalone drives.

2. Add the ACS robot definition, and update each drive to indicate its appropria robot. (Make the drive robotic, and add the ACS, LSM, Panel, and Drive inform VERITAS Media Manager System Administration Guide, Configuring Storage D the section "Co-relating Device Files to Physical Drives When Adding Drives."

3. Verify the drive paths, if this hasn't already been done in the previous step, b documentation referenced above

4. Once the drive paths have been verified on one host, re-run the device confi specify all hosts with ACS drives in the library to be scanned. The device config add the ACS robot definition and the drives to the remaining servers automatic device paths, assuming that the devices were successfully discovered, along w numbers.

By following the above steps, the time savings can be significant. For example, shared on 30 hosts, the above configuration steps require just 20 paths to be m instead of 600 paths.

3.1.2 Non-SSO Device Configuration for ACSLS

During setup (in the Device Configuration Wizard), NetBackup will attempt to d drives available to it, and, for robot types where serialization is available, their p library. Do not use the Device Configuration Wizard. NetBackup does not obta numbers from the ACS robotic library control interface, so manual configuration

3.1.3 Initial configuration of StorageTek T9940A and T9940B tape drives i environment

It is advised to separate the two drive types within the NetBackup Media Manag configuration to alleviate density conflicts.

This issue surfaces because ACS treats the T9940A and T9940B drive media a the T9940B version writes at a higher density therefore the T9940A drive canno by a T9940B drive. So, when trying to use both drives within a single library, dif be used for each drive. The same issue will occur with SDLT220 and SDLT320 ACS-based library.

Workaround: Add the ACS robot to the NetBackup device configuration according to the step the NetBackup Media Manager Device Configuration Guide. Configure the STK 9940A drives as type hcart and configure the STK 9940B dr Then define a NetBackup storage unit for each density, hcart and hcart2.

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Steps to inventory media for each density type: 1. In the /usr/openv/volmgr/vm.conf file on the server where vmupdate is run add "IGNORE_WRONG_MEDIA_TYPE" to the end of the file 2. Run /usr/openv/volmgr/bin/vmupdate -rn <robot number acs_stk2p hcart -- All new media found will be configured as hcart 3. Next, add the STK 9940B media to the robot 4. Finally, run /usr/openv/volmgr/bin/vmupdate -rn <robot n acs -acs_stk2p hcart2 -- All new media found will be configured as

When an inventory of ACS robotics is done, NetBackup will receive a vendor m well as the barcode. That vendor media type is mapped to one of the NetBacku tag "IGNORE_WRONG_MEDIA_TYPE" allows NetBackup to map a single AC to multiple NetBackup media types.

Disadvantages: 1. If for any reason, media is ejected from the library, verification is required wh that it goes to the correct media type (hcart for 9940A, hcart2 for 9940B). 2. T9940B drives cannot be used to read the 9940A media; they have to be seg 4 ROBTEST FOR ACS LIBRARIES This section covers acstest (robtest) 4.1 INVOKING ROBTEST

# /usr/open/volmgr/bin/robtest
Configured robots with local control supporting test utilities:

ACS(0)

ACSLS host = taco

Robot Selection --------------1) ACS 0 2) none/quit Enter choice: 1

Robot selected: ACS(0) ACSLS host = taco, SSI sock Invoking robotic test utility: /usr/openv/volmgr/bin/acstest -r taco -s 13741 -d /d 0,3,1,0Server 0 with 24 free cells is in state "STATE_RUN" QUERY SERVER complete Enter acs commands (? returns help information)
4.2 ROBTEST SYNTAX

?

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To exit the utility, type q or Q. cancel <request_id> defpool <pool> <lwm> <hwm> <attrib> delpool <pool> dm <vol> [<drive>|<drive_id>] [f] (optionally forced) drstat <drive_id> eject <cap_id> <vol_list> the specified CAP enter <cap_id> specified CAP capstat [<cap_id>] varycap <cap_id> online|offline CAP setmode <cap_id> automatic|manual CAP setpriority <cap_id> <priority> given CAP m <vol> [<drive>|<drive_id>] qmmi information qpool [<pool>] qreq [<request_id>] qscr [<pool>] pool qserver qvol [<vol>] setscr <pool> ON|OFF <vol> [<vol>] volume range start (request RUN state) types media types
SCSI commands:

-

Cancel server Define scratc Delete empty Dismount volu

- Print drive s - Eject a list

- Enter volumes

- Print CAP sta - set the state - set the mode

- set the prior - Mount volume - Query actual

- Query pools - Query server - Query scratch

- Query ACSLS s - Query volumes - Set scratch a

- Start ACS Lib

- Print list of

unload <drive>|<drive_id>

- Issue SCSI un

where: <acs>=0-126, <lsm>=0-23, <cap>=0-2, <drive>=0-15, <p <drive_id> = [<acs>,<lsm>,<panel>,<drive>] <drive> = d1 if drive 1, d2 if drive 2, ..., d15 if <lwm> = scratch pool low water mark <hwm> = scratch pool high water mark

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<cap_id> = <acs>,<lsm>,<cap> <vol_list> = <vol1>[:<vol2>:...:<vol42>]
4.2.1 Command to Obtain Drive Status

drstat

Drive 1 information: ID (acs,lsm,panel,drv): drive type: volume ID: state: status: Drive 2 information: ID (acs,lsm,panel,drv): drive type: volume ID: state: status: Drive 3 information: ID (acs,lsm,panel,drv): drive type: volume ID: state: status: Drive 4 information: ID (acs,lsm,panel,drv): drive type: volume ID: state: status: DRIVE STATUS complete

0,0,0,0 DLT7000 <none> STATE_ONLINE STATUS_DRIVE_AVAILABLE 0,0,0,1 DLT7000 <none> STATE_ONLINE STATUS_DRIVE_AVAILABLE 0,0,0,2 9840 <none> STATE_ONLINE STATUS_DRIVE_AVAILABLE 0,0,0,3 9840 <none> STATE_ONLINE STATUS_DRIVE_AVAILABLE

4.2.2 Command to Query Volumes

qvol 000002 STK1R home 000003 STK1R home 000004 STK1R home 000005 STK1R home 000006 STK1R home 000008 STK1R home QUERY VOLUME complete
4.2.3 Command to Mount a Volume

0, 0, 0, 0, 0, 0,

0, 0, 0, 0, 0, 0,

1, 0, 0, 1, 1, 0,

0, 0 2, 0 3, 0 5, 0 8, 1 23, 0

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m 000040 0,0,0,2 MOUNT complete
4.2.4 Command to Dismount a Volume

dm 000040 0,0,0,2 f DISMOUNT complete

4.3 HOW TO DEFINE ACSLS SCRATCH POOLS AND ADD VOLUMES USIN Start the robtest utility: On UNIX:

# /usr/openv/volmgr/bin/robtest
On Windows:

<install_path>veritas\volmgr\bin\robtest.exe
Select the ACS robot. Enter the 'define pool' command as follows:

defpool 4 0 500 1 Scratch pool 4 has been defined
NOTE: DEFINE POOL completes robot inventories for ACS, where 4 is the pool number where 0 500 is the low and high water marks where 1 is overflow on (could be 0 for overflow off) Next, define ACSLS scratch volumes in this pool:

qpool 4 Pool ID 4 has 0 volumes QUERY POOL complete setscr 4 ON 000040 000044 000040 STATUS_SUCCESS 000041 STATUS_SUCCESS 000042 STATUS_SUCCESS 000043 STATUS_SUCCESS 000044 STATUS_SUCCESS SET SCRATCH complete qpool 4 Pool ID 4 has 5 volumes QUERY POOL complete
Quit 'robtest' and perform a normal robot inventory with NetBackup.

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5 MEDIA This section covers "available_media" script output and tape ejection. 5.1 AVAILABLE MEDIA SCRIPT

The utility /usr/openv/netbackup/bin/goodies/available_media does not repo for ACS libraries. This is not a bug. The information on slot location is managed Media Manager.

Below is a sample output from the available_media report, which can be gene following command: Windows: <install_path>\netbackup\bin\goodies\availabl or UNIX: /usr/openv/netbackup/bin/goodies/available_medi

media media robot robot robot side/ ret s ID type type # slot face level K -------------------------------------------------------------------------------NetBackup pool NB0001 DLT ACS 0 0 NB0002 DLT ACS 0 0 ABC234 DLT ACS 0 AVAILABLE ABC345 DLT ACS 0 AVAILABLE

5.2 HOW TO SPECIFY WHICH MEDIA ACCESS PORT (MAP) TO USE FOR

In the media server's /usr/openv/volmgr/vm.conf file, it is possible to specify t (MAP) to use when ejecting media to a particular ACS robot. If this entry is pres (including the Vault extension) will eject to the specified MAP instead of the def The vm.conf entry syntax:

MAP_ID = robot-num map-id

Example: If a user wants the ACS(0) robot to eject via its 0,0,1 MAP and the AC via its 0,1,0 MAP, the following vm.conf entries would be necessary on the me these robots:

MAP_ID = 0 0,0,1 MAP_ID = 1 0,1,0

6. COMMUNICATION This section covers RPC and communication. 6.1 REMOTE PROCEDURE CALL (RPC)

NetBackup uses RPC to connect to the ACSLS server, and rpcbind is the servi program numbers into universal addresses. It must be running on the host to b

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calls on a server on that machine. 6.1.1 How to start RPC on different operating systems

Starting RPC is best accomplished using the operating system vendor startup s are the ways of starting RPC on various operating systems. a. Solaris

# # # #

/etc/init.d/rpc start

b. HP-UX c. AIX

/sbin/init.d/Rpcd start startsrc -s portmap /etc/rc.d/init.d/portmap start

d. Linux

e. Tru/64

#

/usr/sbin/portmap

f. Windows Click Start | Settings | Control Panel | Administrative Tools | Services. Se Procedure Call (RPC) and click Start. 6.1.2 How to Verify that RPC is Running

The following commands will verify that the rpcbind is active and that the RPC between the media server and ACSLS Library Server. From a terminal window issue the following command to ACSLS.

# rpcinfo program version netid 100000 4 ticots 100000 3 ticots 100000 4 ticotsord 100000 3 ticotsord 100000 4 ticlts 100000 3 ticlts 100000 4 tcp 100000 3 tcp 100000 2 tcp 100000 4 udp 100000 3 udp 100000 2 udp

address hotdog.rpc hotdog.rpc hotdog.rpc hotdog.rpc hotdog.rpc hotdog.rpc 0.0.0.0.0.111 0.0.0.0.0.111 0.0.0.0.0.111 0.0.0.0.0.111 0.0.0.0.0.111 0.0.0.0.0.111

servic rpcbind rpcbind rpcbind rpcbind rpcbind rpcbind rpcbind rpcbind rpcbind rpcbind rpcbind rpcbind

If the service is not running, rpcinfo will report: "can't contact rpcbind: RPC: rpc Failed ( unspecified error )" Examine the /export/home/ACSSS/log/acsss_event.log for "RPC: Rpcbind fa message should include an IP that it is trying to communicate with. Verify it is t 6.1.3 How to Verify the ACSSS Program Registration

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#rpcinfo -t {acsls_hostname} 300031 2 program 300031 version 2 ready and waiting #rpcinfo -t {acsls_hostname} 300031 1 program 300031 version 1 ready and waiting
You should get a response from both programs, but you only need a response you are using (2 = UDP or 3 = TCP). The NetBackup default for this communications service 6.1.4 Basic snoop Output Basic snoop of a query server sent automatically by initiating the robtest utility:

# snoop salid carter 1 0.00000 salad -> carter.min.veritas.com P GETPORT prog=300031 (?) vers=1 proto=UDP 2 0.00108 carter.min.veritas.com -> salad P GETPORT port=1025 3 0.00056 salad -> carter.min.veritas.com R XID=1066379121 PROG=300031 (?) VERS=1 PROC=1000 4 0.00091 carter.min.veritas.com -> salad R XID=1066379121 Success 5 0.00459 carter.min.veritas.com -> salad R XID=1066114434 PROG=1073741824 (transient) VERS=1 PR 6 0.00031 salad -> carter.min.veritas.com R XID=1066114434 Success 7 0.15656 carter.min.veritas.com -> salad R XID=1065841469 PROG=1073741824 (transient) VERS=1 PR 8 0.00029 salad -> carter.min.veritas.com R XID=1065841469 Success

This trace shows that the portmapper and program registration was successful

For additional assistance with NetBackup options as they pertain to ACSLS, re Manager System Administrator's Guide. 7 COMMON ACS ERROR MESSAGES This section covers common ACSLS error messages.

7.1 ACS(2) UNAVAILABLE: INITIALIZATION FAILED: UNABLE TO INITIAL

Resolution: Verify the IP address specified for the robotic host is correct in Lib server. 7.2 ACS STATUS = 54, STATUS_IPC_FAILURE Robtest will show:

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acs_query_server() failed Unable to query server taco, ACS status = 54, STATUS Robotic test utility /usr/openv/volmgr/bin/acstest returned abnormal exit status (1). STATUS_PENDING
Cause: local network interface is down. 7.3 ACS STATUS = 72, STATUS_PENDING Example 1: robtest will show:

acs_response() failed Unable to obtain Query Server acknowledge response, 72, STATUS_PENDING Robotic test utility /usr/openv/volmgr/bin/acstest returned abnormal exit status (1).
Media Server event.log will log:

02-05-04 13:49:18 SSI[0]: ONC RPC: csi_rpccall(): status:STATUS_NI_FAILURE; fa clntudp_create() RPC UDP client connection failed, RPC: Rpcbind failu Remote Internet address:10.82.56.67, Port: 0
Cause: ACSLS server network interface is down Example 2: Media server system log :

Nov 15 11:18:06 hoehpt07 acsd[8807]: ACS(0) Response returned by Mount command sequence 4434, ACS status STATUS_PENDING Nov 15 11:28:06 hoehpt07 acsd[8807]: ACS(0) Response returned by Mount command sequence 4434, ACS status STATUS_PENDING
Event log from the ACSLS :

2003-05-22 11:33:51 CSI[0]: 1022 N csi_net_send.c 1 474 ONC RPC: csi_net_send(): status:STATUS_NI_TIMEDOUT; st_net_send() Cannot send message to NI:discarded, N timeout Errno = 0 (none) Remote Internet address: 20 Port: 53429 2003-05-22 11:33:51 CSI[0]: 1026 N csi_freeqmem.c 1 142

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ONC RPC: csi_freeqmem(): status:STATUS_QUEUE_FAILURE Dropping from Queue: Remote Internet address: 207.169.154.59,Port: 53429 , ssi_identifier: 1, Prot Connect type: 1 2003-05-22 11:33:51 ACSSA[0]: 1432 N sa_demux.c 1 273 Server System network interface timeout.

Cause: The errors above indicate that NetBackup is able to reach the ACSLS server w but the ACSLS server is unable to respond.

By default, the IP address sent to the ACSLS as part of the packet STATUS re primary hostname of the media server, i.e. the hostname given by uname when the ACSLS cannot resolve reverse name or is configured (via routing) to secondary interface on the media server.

If the issue is failure to do reserve name lookup, add the media server's IP to th service (DNS) reverse tables or to the ACSLS /etc/hosts file. If the ACSLS server cannot route to the media server's hostname, override the using "ACS_SSI_HOSTNAME = <hostname>" in the /usr/openv/volmgr/vm.c value for <hostname> is a hostname associated with an IP address the ACSLS media server. 7.4 STATUS_NI_FAILURE

Explanation of message: STATUS_NI_TIMEDOUT: The CSI (media server) has timed out waiting for a response from a client (ACS actual "Waiting to obtain XXXXX ACS sequence YYY acknowledge response" daemon has not received an acknowledgment from the LibraryStation module f is a hard-coded limit) following a sent command. "Unable to obtain" means it ha The timeouts seen occur after a 30 second delay, when no acknowledgment ha These timeout periods are determined by two tunable environment variables:

CSI_RETRY_TIMEOUT - The default for which is 3 seconds, not 2 as describe Management manual. CSI_RETRY_TRIES - The default for this is 5 retries.

Changes: Add the following to /usr/openv/volmgr/vm.conf on the media serve CSI_RETRY_TIMEOUT=30 CSI_RETRY_TRIES=10 or

Change the OS environment variable CSI_RETRY_TIMEOUT to 30 and CSI_R From bash/ksh prompt: #CSI_RETRY_TIMEOUT=30;export CSI_RETRY_TIMEOUT #CSI_RETRY_TRIES=10;export CSI_RETRY_TRIES Add to the NetBackup startup script for a permanent solution.

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Isolating the problem: a. Ensure that the media server can successfully ping the ACS server and vice b. Check that ltid has started the acsd, acsssi and assel service daemons on server by performing a bpps -a from /usr/openv/netbackup/bin or vmps from /usr/openv/volmgr/bin/volmgr. If acsssi is not running, ensure that RPC c. Run snoop between the media server and ACS. Initiate robtest and check th sent upon robtest initialization, is responded to by the ACSLS server (referenc d. Verify the RPC communications between the media server and ACSLS host command. The rpcinfo -t <acs_host> 300031 1 h command c connectivity, portmapper registration and that the ACSLS program (service) is a (reference 'How to start RPC' above). e. Check the event logs from the media server and library server for errors (refe above) f. Check the syslog or event file for errors g. Enable tracing (reference Logging above) h. This error can occur if the users.ALL.allow file on the ACSLS Library Serve entry for the requesting media server. This file is found on the ACSLS server in $ACS_HOME/data/external/access_control directory and is used for granting access. For example, entries of the users.ALL.allow consult the ACSLS admin 7.4.1 ACS status=104, STATUS_NI_FAILURE robtest will show:

acs_response() failed Unable to obtain Query Server acknowledge response, 104, STATUS_NI_FAILURE Robotic test utility /usr/openv/volmgr/bin/acstest returned abnormal exit status (1).
acsssi event.log:

02-05-04 13:31:54 SSI[0]: ONC RPC: csi_rpccall(): status:STATUS_NI_FAILURE; fa clntudp_create() RPC UDP client connection failed, RPC: Program not r Remote Internet address:10.82.56.67, Port: 0;
Cause: ACSLS is down or not responding 7.4.2 ACS status = 105, STATUS_NI_TIMEDOUT Example of the message log:

Aug 26 17:06:57 sdhra1a acsd[15914]: ACS(0) Unable t Query ACS sequence 3420 acknowledge response, ACS st STATUS_NI_TIMEDOUT Aug 26 17:06:57 sdhra1a acsd[5476]: DecodeDismount() driveid 0,0,10,5, Actual status: Unable to initializ Aug 26 17:06:57 sdhra1a acsd[5476]: ACS(0) going to

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status: Unable to initialize robot Aug 26 17:07:15 sdhra1a acsd[15910]: ACS(0) Waiting Query Drive sequence 3381 acknowledge response, ACS STATUS_PENDING

Cause: The CSI (media server) has timed out waiting for a response from a cl

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