M A N A G I N G F O R R E S U L T S

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P E R F O R M I N G B E T T E R





























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I M P R O V I N G H U M A N C A P I T A L M A N A G E M E N T




























U S I N G I N F O R M A T I O N T E C H N O L O G Y M O R E E F F E C T I V E L Y

























I M P R O V I N G F I N A N C I A L A N D R E A L P R O P E R T Y M A N A G E M E N T















U S I N G C O M P E T I T I O N T O G E T T A X P A Y E R S T H E B E S T S E R V I C E A T T H E
L O W E S T C O S T





















E L I M I N A T I N G I M P R O P E R P A Y M E N T S


















Improper Payments Reduced to
$36.3 Billion
Food Stamps
$1.6B
Other $2.0B
Medicare
$10.8B
HUD Rental
Assistance
$1.5B
Earned Income
Tax Credit
$10.7B
Unemployment
Insurance
$3.4B
Supplemental
Security
Income
$3.0B
Old Age,
Survivors, and
Disability
Insurance
$3.3B
4.4%
8.3%
5.5%
29.8%
29.5%
9.4%
9.1%
4.1%



















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U S I N G M A N A G E M E N T S C O R E C A R D S T O D R I V E R E S U L T S