# How can we

understand
the problem?

Method # 1: The 5 Whys.
Method # 2: Fishbone analysis.
Method # 3: Tree analysis.
Method # 4: 5 W’s and 1 H.
Method # 5: 3 step problem analysis.
Method # 6: Problem formulation method.

Method # 1 The 5 Whys .

.Step # 1 Describe what the problem is.

.Step # 2 Ask why several times to better understand the reasons for the problem. Keep asking why until you get to the real reason for the problem.

be/JmrAkHafwHI .org/video/2012/02/the-5-whys.htm http://thinkjarcollective.Some sources of inspiration http://www.wikipedia.bulsuk.com/audio/17188/how_to_use_lateral_thinking_for_personal.html?cat=55 http://www.associatedcontent.com/2009/03/5-why-finding-root-causes.org/wiki/5_Whys http://www.adb.com/pages/article/newTMC_5W.com/2010/01/10/introducing-the-5-why-%E2%80%9Cso-what%E2%80%9D-test/ http://www.html http://www.html http://en.ideachampions.associatedcontent.com/article/5590974/how_to_run_an_ideas_jam.hbr.associatedcontent.html?cat=3 http://www.pdf http://www.com/weblogs/archives/2011/05/some_years_ago.shtml http://lssacademy.com/tools/how-to-formulate-a-creative-problem-statement/ http://youtu.com/video/912792/problem_analysis_techniques.html?cat=55 http://blogs.org/Documents/Information/Knowledge-Solutions/The-Five-Whys-Technique.mindtools.

Method # 2 Fishbone analysis .

Persons interrupt each other Very little of what is Reasons for the problem communicated is concrete Further reasons Person A talks constantly Bad communication None of the persons ask questions ”I” language is not used The problem .

org/wiki/Ishikawa_diagram http://www.com/Fishbone_Diagram .mycoted.Some sources of inspiration http://en.wikipedia.

Method # 3 Tree analysis .

http://hbr.org/2014/01/a-taxonomy-of-innovation/ar/1 .

Root = Reason for problem 1. The problem .net/Nature/tree 3.imagebase.http://www. Branches = Effects of problem 2.

Method # 4 5 W’s and 1 H .

#1 What? #2 Why? #3 When? 5 W’s and 1 H #6 How? #5 Who? #4 Where? .

Example How can we improve communication? .

            What does it mean to communicate well? What does it mean to communicate badly? Why is a person a good communicator? Why is a person not a good communicator? When is a person a good communicator? When is a person not a good communicator? Where is a person a good communicator? Where is a person not a good communicator? Who is good at communicating? Who is not good at communicating? How does a person become a good communicator? How does a person become a bad communicator? .

html?cat=55 http://www.com/Five_Ws_and_H .associatedcontent.mycoted.com/video/912792/problem_analysis_techniques.org.Some sources of inspiration http://www.bqf.uk/innovation/2010/04/16/six-serving-men-problem-analysis-technique/ http://www.

Method # 5 3 step problem analysis .

Who is to blame? 4. What are the root causes? 3.Find a discussion partner and ask that person to discuss his or her most pressing work problem with you for about 5 minutes.com/Insights/Leading_in_the_21st_century/Lead_at_your_best . Ask these 5 questions 1. What have you tried that hasn’t worked? 5.mckinsey. Why haven’t you been able to fix the problem yet? http://www. What’s the problem? 2.

at least partly? What made that possible? 3.happen? 2.Round # 2 Discuss again for 5 minutes using these 4 questions 1.com/Insights/Leading_in_the_21st_century/Lead_at_your_best . Can you recall a time when the solution was present. What are the smallest steps you could take that would make the biggest difference? 4. What are you learning in this conversation so far? http://www.and make .mckinsey. What would you like to see .

com/Insights/Leading_in_the_21st_century/Lead_at_your_best .Round # 3 Debrief your partner about his or her thoughts and feelings during the 1st versus the 2nd discussion. What were his or her underlying mind-sets? 3. What did you notice? 2. What were yours? http://www. Then talk about these 3 questions for 5 minutes 1.mckinsey.

Method # 6 Problem formulation method .

To formulate a problem.com/tools/how-to-formulate-a-creative-problem-statement/ . use the phrase “In what ways might I……?” http://thinkjarcollective.

. For further inspiration and personalized services. please feel welcome to visit http://frankcalberg.Thank you for your interest.com/ Have a great day.