Professional Documents
Culture Documents
Introduction
Now a days, the young generations mostly like to take soft drinks rather to plain water. They
take soft drinks to meet thirsty, alternative of water and some people who take soft drinks as a
fashion. Soft drinks become a prestigious and compulsory product in our day to day life for
celebrating any of our happiness, enjoyment, entertaining our guests. For meeting the need of
these young generation different soft drink companies introduce different types of soft drinks
in the market.
There are different products with different flavors such as cola, lemon, clear, orange and
energy. But cola flavor was the first to be introduced of them.
Consumers usually face a broad array of products and services that might satisfy a given
need. How do they choose among these many products and services? Consumers make
buying choices based on there perception of the value that various products and services
deliver. Consumer value is the difference between the values the customer gains from owning
and using a product and their cost of obtaining the product.
Customers do not often judge product values and costs accurately or objectively. They act on
perceived value. Consumers’ satisfaction depends on a product’s perceived performance in
the delivered value relative to a buyer’s expectations. If the product’s perceived performance
falls short of the customer’s expectations, the buyer is dissatisfied. If performance matches
expectations, the buyer is satisfied. If the performance exceeds the expectation, the buyer is
delighted.
Consumers are the ultimate target point of every business organization. Traders are the
channels through which the organization can reach to its consumers. Better knowledge about
the consumers and traders will help the organization to reach its goal. Perception of people
varies person to person. There is no accurate measurement to identify their perception. So,
marketers need to focus on the customer’s perception to reach its ultimate goal. Companies
conduct with consumers through different channels who have a very important role for the
company. They are the only channels; a company can deliver their products to consumers
very efficiently. They also able to get rapid and quick market responses and change through
these channel members. The performances of the channel members are also important along
with the quality of the product.
A lot of soft drinks companies come to serve the consumers’ need. Every company comes
with new tastes, packaging, size, quality, promotional efforts. It has been experienced that
absence of proper knowledge about consumers’ perception and trade (retailers and
distribution) perception towards soft drinks allows the manufacturers to be reluctant to
produce quality product which could have the acceptance to the consumers. If the soft drinks
companies are viewed as objectively, it will be seen that the ultimate effort, depending on the
product. Though soft drinks are impulse products, the customers of these buy them with little
planning or search. Cost and convenience are the very important issues for these types of
products. So, to survive in the market with competitive advantages need to adjust every
important issues such as products, price, place, packaging and promotional activities with the
customers’ requirements.
The research will be conducted to identify the “Students’ Buying Behaviors of Cola
Drink”. It is a study which will be conducted on the basis of marketing mix- product, price,
place, packaging and promotion, referred from the book “Understanding Business”.
Consumers usually face a broad array of products and services that might satisfy a given
need.
There are some major limitations to this research. These are as follows:
• Respondents will not always be ready to give an interview and it will create a
The research includes all cola drink products. This flavor introduced the first soft drinks
product in Bangladesh. Now there are many companies who provide several kinds of cola
drinks. This research is undertaken to determine the consumers’ perception about Cola Drink
based on marketing mix to find out students’ buying behavior of cola drink.
2. To find out the consumer perception about the different attributes of Cola Drinks.
3. To find out the satisfaction level of soft drinks consumer’s about the different attributes of
Cola Drinks.
4. To find out the consumers perception about the price level of Cola Drinks.
5. To find out the effectiveness of the different features of packaging of Cola Drinks.
6. To find out the media and other activities for promotion and its effectiveness of Cola
Drinks.
3. Methodology
questionnaire will contain several questions with close and open ends accommodating
additional quarries for understanding the opinion of the respondents and having an insight
From the broad objectives, specific objectives were developed centering on single and
multiple concepts. The research requires primary data to meet the specific objectives.
Primary data:
Primary Data will be collected from the 17th Batch of BBA Department, Jahangirnagar
University.
Every source of information of this research is given points according to degree of Validity,
Reliability, Sensitivity and Accessibility to measure the strengths and weaknesses of every
source.
Validity: It defines the degree of relevancy of the information being sought regarding the
nature of research.
Reliability: It deals with the nature of the respondents of sources. It defines the stability or
measure the sensitivity of information. Here, sensitivity mainly deals with the accuracy of the
research.
Techniques
Depth Door to
Mall E- Telephone Mystery
Data Intervie Door Mail
Intercept mail Survey Survey
w Survey
Individ
ual.
Current market structure
of Cola Drinks X X X X X X X
Current level of
awareness about of X X X X X X
Cola Drinks
Consumer preference
level X X X X X X
Consumer perception X X X X X X
3.2.1 Population
Population or universe of this research is the 17th Batch of BBA Department, Jahangirnagar
University.
Students.
Since it is not possible to get all the lists of these respondents, this research tends to follow
• Student- 15
4. Data Analysis
Several statistical and analytical methods and tools will be used for analyzing
and found that all of them take soft drinks. Following figure shows the information.
In our survey, we also found that all the students like TV media.
Following figure no. 4.1.5(b) shows the information.
In this report on "Student’s Buying Behavior of Cola Drinks" we have surveyed, invested
and observed the customer's attitude, demand & want to define their buying behavior.
We collected the primary data very carefully. Later on, after analyzing the surveyed results,
some importing findings have been identified. Research findings include taste, quality,
advertisement, popularity, and promotional activities, complain of the product. It also finds
the brand loyalty and the Varity of the product.
Now customers are very careful when they buy Soft drink. They determine the quality, price,
promotional activities etc. So, it is difficult for a company to maintain handsome revenue.
In fine, we can say that this report is completed in a very short time, which probably could
not expose "Student’s Buying Behavior of Cola Drinks" fully and accurately. But I hope
that this study begets substantial effectiveness.
6. Recommendations
Consumers’ Recommendations:
Our Recommendations:
Appendix part
i) Bibliography:
The result of this survey will be used on academic purpose only. The information will be kept
confidential. There is no wrong answer in this question paper. Please feel free to express
your judgment. Your cooperation is highly appreciated. Thank you
Name:
Sex: Male Female
Q3. What are the factors that you consider while buying a soft drink? (Rank the most
preferred)
1 2 3 4 5
Taste
Brand
Price
Advertising
Availability
Packaging
Quality
Time
Q5. What are the reasons for buying a cold drink? Please Specify.
For refreshment After having food To get comfort in hot, sunny day Other………………
Q6. When I buy the soft drink, I feel I am getting my money’s worth.
Q12.If the price increases will you continue to buy the cola?
Yes No
Date: Signature
Thank you.