Hindustan Machine Tools Ltd.

CONTENTS

CHAPTER 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14)

HEADING/ TOOLS
Executive Summery Industry Profile Company Profile Vision Mission Quality Policy Product Profile Organization Structure Of HMT Functional Division of HMT Swat Analysis of HMT Research Methodology Analysis & Interpretation Findings, Suggestions & Conclusions Bibliography Questionnaires

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15)

LIST OF FIGURES AND GRAPHS

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CHAPTER.1

INTRODUCTION

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INTRODUCTION
This study is all about organization study as well as the solution of the problems which is importance to every student and have chooses HMT. As the company for which can make a study or Organization to put myself to a corporate exposure. Marketing has evolved or a large scale and gained significance from the used 90`s after which cherished professor Phillip introduced it is a scientific manner and revealed its amazing implementation results. Marketing simply as stated by American marketing association, ³it is the process of planning and executing the conception, pricing, promotion, and distribution of idea, goods, and service to create exchanges that satisfy individual & organization objectives.´ Ever since the concept of marketing has been adopted in India it has been used in different contexts at the results have also been different than the ones in the other countries. (Thus marketing in India has been a topic of attraction of many researchers recently). Is current economic conditions of favorability the Indian economic is experience in the peak of the activity and thus application of marketing is more than visible is each & every product. Also, since marketing affects the visibility of the product, success of product directly depends upon it. The scope of my study is ³customer satisfaction´. Marketing is the process of identifying the consumer wants and needs &making the product to satisfy these, the term includes advertising, distribution & selling of a product of service. It is also concerned with anticipating the customer¶s future needs and wants, often through market research. A marketing ± forced, or customer-forced, organization first determines what its potential customer`s desire, and then builds the products or services . Marketing theory and practice is justified is the belief the customer use a production or service because they have a need or because it provides a perceived benefit. Two major factors of marketing are the recruitment of new customers (acquisition and the retention and expansion of relationships with existing customer¶s base management) once a marketers has converted the prospective buyer, base management to building a relationship

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Hurrying the links, enhancing the benefits that sold the buyer in the first placed and improving the product/ service continuously to protect the business from competitive every encroachment. For a marketing plan to be successful, the mix of the four ³Ps´ must reflect the wants and desire of the consumers in the target markets.

OBJECTIVES OF THE STUDY
The Main Objectives Of The Study Are:  Understand the market trends and get a hawk eye view of the booming sector and find the reason behind it.  To study of customer perception towards HMT.  To know various functional area of management.  To understand between theoretical and functional area realities.  To know the corporate profile structure and performance. 
To give valuable suggestions to the organization.

SCOPE OF THE STUDY
The scope of this report is restricted to Bangalore unit of HMT. The scope of the study comprises the various tools used to collect information and of effort has been made to collect primary date through questionnaire. The whole study deals with customer satisfaction of HMT tools products conducted at Hindustan Machines tools LTD.

LIMITATION OF THE STUDY
Due to time constraint the survey study was limited to twenty respondents. The survey was strictly oriented to the consumer with in Bangalore city limits.

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METHODOLOGY OF THE STUDY
In delivery with any real life problem it is often bound that data of hand are in adequate and were becomes necessary to collect data that are appropriate, these are general ways of collecting the appropriate data which differ considerably in context of money, cost time and other resources.

PRIMARY DATA:
Primary data can be collected either through a survey or data is collected through Questionnaires and face to face interaction with HR executives.

SECONDARY DATA:
The secondary data for the study was taken from the company¶s annual report of Balance sheet & profit & loss A/c, management textbooks and internet, Journals.

REASON FOR SELECTING HMT: 
As it is one of the reputed sectors in India.  It is an organization with all department under one roof and the study of the organization structure will be more use full and meaning full.  As the people working in the organization are supportive and co-operative  As it has got many programmed to help to the students by giving exposure the real working environment.  The production and distribution network is very efficient and large site.

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INTRODUCTION TO COMPANY

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INTRODUCTION TO COMPANY Introduction:
H.M.T. is one of the leading public sector companies, in India, HMT I & II Bangalore plant was inaugurated in 1953 by PANDIT JAWAHARLAL NEHRU; it has 16 manufacturing units spread over 10 states, 24 divisions and 29,000 employees in 10 different states.

PANDIT JAWAHARLAL NEHRU, inaugurated HMT¶s First Manufacturing Unit (Machine Tools, Bangalore) HMT (MTB) has an annual turnover of Rs. 4692 lakhs. It employs about 1,400 employees. HMT produces a wide range of products ranging from machine tools, watches, agricultural, machinery, dairy machine and general Engineering products. HMT entered into technical collaboration with Orlikon for manufacturing of the lathe machine Fritz Warner of West Germany for manufacturing of milling machine. Herman¶s

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Kolb for manufacturing of Radial drilling machine. For manufacturing centre lathes and cylindrical grinding machine. It has entered into collaboration with M/s. Ernault of France and M/s. Effieinev Meccanica Olivetti of Italy respectively. The machine tools division has a number manufacturing units located at various centers, they are, 1.Bangalore HMT machine tools I & II 2.Hyderabad HMT machine tools 3.Pinjore HMT 4.Kalamessery HMT machine tools/printing press 5.Ajmer HMT machine tools/grinding machine. OBJECTIVES OF HMT Ltd:  To build mother machines.  To produce needs of country like agriculture, transportation & defence.  To encourage the modernization of Indian industry through supply of engineering goods and services of world class excellence.  To maintain technological leadership through continuous efforts to update production technology & manufacturing methods.  To globalize operations by developing a mix of international markets and business.  To ensure a satisfactory return on capital employed to meet growth needs & aspirations of our stakeholders, to present an active, pleasant & productive working environment.  To improve & sustain quality of work life for employees of country.  To develop & retain human skills & talents necessary for corporate growth & performance excellence in all functions.  To achieve sustainable competitive advantage through value edge and technological leadership in products & services of company.

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Chapter-2 COMPANY PROFILE

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COMPANY PROFILE
The idea of setting up a machine tool industry in the public sector is germinated only after India gained its freedom in 1947 the government found itself with around Rs.4000 million surplus raw materials including a number of machine tools. The war disposals utilization committee set up during 1948 to advice the establishment of a machine factory. In 1949 the government of India decided to enter into a joint venture with these Swiss firms M/S OBERLIKON Machine tool works. Butcherly and company Zurich. They were to buy 10% of the equity in the proposed company. Even after this decision was taken another 4years were passed. In Feb 1953, a new sun arose in Deccan Horizon, as HINDUSTAN MACHINE TOOLS in Bangalore. Initially objectives of producing range of Machine Tools. The constantly growing demand for machine tools led to the company to diversification and expansion that resulted in the setting up of new units spread all over the country. NMT has it presence in almost all states and major cities in the country. In 1956 pundit Jawaharlal Nehru inaugurated and described HMT as JEWEL OF THE NATION. The first batch of H-22 produced entirely in HMT was released on May 1956. Starting as a single product unit HMT has multiplied and diversified its activities. Today just about every industry can claim to be served by HMT. Today HMT machine tools expertise has been developed to such an extent that HMT can design and develop any kind of machine, from simple lathes to multi station transfer lines, from standalone CNC machine to flexible manufacturing system leading to factory alone. Today HMT is technology, multi Product Company with 17 productions unites and 23 product divisions spread over 10states. HMT is synonymous of excellence in precision

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engineering. In India HMT is built on a strong foundation of technical knowhow acquired from world leaders in machine tools such as OERLINK, GLIDMEISTER, LIEBHERR, FRITZWERNER, PEGARD and SIEMENS. HTM`S broad range of machine tools covers general purchase Machine, Special Purpose Machine and CNC machine to meet the application needs of every engineering industry. Pioneering the concept of CNC technology in India, HMT has destination of being the very first company to successfully manufacture its own CNC system in association with SIEMENS. HMT`S commitment to the development of machine tool technology is clearly reflected in the fact that HMT has many as seven exclusively machine tool units speared across the country. Each unit superbly equipped to meet the most changing in machine tools with international standard of quality and performances manufactured by HMT are in use all over India and Abroad. HMT`S unit have ISO 9001 certification confirms to national standards for quality. HMT is the backbone of Indian engineering industry supplying verities of machine to suit the needs of various industries. HMT was the first to launch CNC technology in the country. HMT was supplied sophisticated machines to various international projects.

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PRODUCT RANGES OF HMT I & II:
The products manufactured by HMT I & II range from conventional machines to automates to CNC machines. They are 1) 2) 3) 4) 5) 6) 7) 8) 9) Radial drilling machine¶s Column drilling machine¶s Heavy duty lathe ± HL (conventional and CNC) Super cut lathe B 32 (conventional and CNC) Cylindrical grinding machine G17, G18, HG 18, CNG 18. Surface grinding machine SFW 1, SFW 2. Gear shapers GS 2M, WST. Gear hobbing H 250, H 400, L 200 (conventional and CNC) Single and multi spindle and automates

10) Special purpose machines.

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CHAPTER-1 INDUSTRY PROFILE

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INDUSTRY PROFILE
An industry which has undergone has undergone a radical shift in its paradigm thinking, the Indian machine tools industry is now recognized as a provider of cost-effective high quality lean manufacturing solutions. The industry resiliently supports all its users to enhance productivity as well as improve competitiveness, for the betterment of the final customer. Being an integral sector, growth of the machine tool industry has an immense bearing on the entire economy, especially Indian`s manufacturing industry. And is even more crucial for development of the country`s strategic segments such as deafens, railway, space and automatic energy. World over too, Industrialization advance countries have created niches on the back of a well developed and supportive machine tool sector. In India as well, indigenous machine tools have the highest impact on capital output ratios. Machine tool consumption of 1000 corer truly supports the advancement of the country`s engineering sector, output of which is estimated to be worth over Rs. 150000 corers.

CURRENT TRENDS
A slowdown in the Indian economy since med- 1999 had its fallout on prospects of Indian machine tool industry is facing lack of adequate business opportunities that has stemmed from sluggish demand in the home market of all user industries.

MANUFACTURING RANGE

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The Indian machine tool industry manufacturers almost the complete range of metal cutting and metal forming tools. Customized in nature, the products from the Indian basket comprise conventional machine tools as well as computer Numerically Controlled (CNC) Machines. There are other variants offered by Indian manufacturers too, including special purpose machines, robotics, handling systems and TPM friendly machines and provides further value additions lower and lower costs to meet specific requirement of user. Based on the perception of the current trends and demands, CNC segment could be the driver of growth for the machine tool industry in India.

EXPORT PERFORMANCE
Indian machine tools are currently exported to over 50 countries. Major one being United State, Italy, Brazil, Germany and the Middle East. Lathes and automats, presses, electro discharge machines and machining centers formed the bulk of export orders for Indian manufacturers. These machines from the Indian basket are generally favored in overseas markets primarily due to their cost competitive as compared to that available elsewhere. The vision of the Indian machine tool industry is now step out and establishes a relative presence in other potential markets. World over, market leaders have been those who have looked to increase their presence beyond their national frontiers.

RESEARCH AND DEVELOPMENT
Each manufacturing unit has its own in house design wing specializing in the related line of manufacture. Most of HMT R&D activities were put on formal and time foundation in early 1947 when an NC lathe Machine was taken up for specializing in research at Hyderabad called as central Metal Forming Institute. The R&D center has developed more than 100 new types of machine tools. This mainly includes 29 variants of turning centers. 19 variants of machine centers, 3 variants of CNC system and a host of other CNC systems. Recently the R&D center in collaboration with Baba Research Centre, Mumbai. It has developed 3 pair of servo manipulators for use in nuclear environment for handling radioactive waves for maintenance of equipments of hot

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cell. They also have scope for application in non nuclear sectors such as toxic chemical industries, space research, and Defense sector. The company today has facilities carrying out CAD. Testing and evaluation of machine tools, well equipped prototype building center and electronic system laboratory for developing hardware and software for machine tool control system and industrial automation. The level of technology changes rapidly and manufacturing process is also updated. The modernization and execution mainly concentrate on reducing cost of production and flexibility in manufacturing.

QUALITY POLICY: 
To maintain QUALITY LEADERSHIP in all our product and services.  TOTAL CUSTOMER SATISFACTION through quality goods and services.  CUSTOMER OF MANAGEMENT to quality.  To create a cultural amongst all employees towards TOTAL QUALITY CONCEPTS.  Total quality through PERFORMANCE LEADERSHIP.

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Hi

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MANUFACTURING FACILITIE 
High speed machine.  Hard parts t rnings.  Precision machine.  Computer numeric control.  Computer integrated manufacture.

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Flexible manufacturing systems.

MISSION OF HINDUSTAN MACHINES TOOLS LTD 
To establish ourselves as one of the world`s premier companies in the engineering field having strong international competitiveness.  To achieve marketing leadership in India through ensuring customer satisfaction by supplying internationally products and services.  To achieve sustained growth in the earnings of the group on behalf of shareholders.

VISSION OF HINDUSTAN MACHINES TOOLS LTD
To be a leading GLOBAL ENGINEERING CONGLOMERATE focused on CUSTOMER DELIGHT in our fields of Endeavour.

AWARDS OF EXCELLENCE
1961, 1962 1964-65 President¶s Certificate of Merit for All Round Performance. Institution of Engineers¶ Best Design Award for Grinding/Lapping Machine

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1969, 1970,1975, 1976, 1981, 1984 1983 1984 1989

National Safety Award for outstanding performance in Industrial Safety

Best Productivity Performance in Machine Tool Industry Sector. 1984 1984-89 National Productivity Council Award FIE Foundation Award for Excellence in Design at IMTEX 89 for 6Axes CNC Gear Hobbing Machine

1992

DGTD National Award for Technology Development for CNC Heavy Duty Lathe, L60 CNC

1995

CMTI-PMT Foundation Award for Excellence in Design at IMTEX 1995 for CNC Precision Chucker PC 10

2001

CMTI-PMT Foundation Award for Excellence in Design at IMTEX 2001 for CNC Sliding Head Automat A 16 CNC

2004

FIE Foundation Award for Excellence in Design at IMTEX 2004 For CNC Surface Grinding Machine SSG

HMT`S MILSTONES
YEAR UNITS/DIVISION LOCATION STATE

1953

Machine Tools

Bangalore

Karnataka
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1961

Machine Tools

Bangalore

Karnataka

1962

Watch Factory

Bangalore

Karnataka

1963

Machine Tools

Pinjore

Haryana

1965

Machine Tools

Kalamassery

Kerala

1967

Machine Tools

Hyderabad

Andhra Pradesh

1971

Tractor Factory

Pinjore

Haryana

1971

Die Casting Division

Bangalore

Karnataka

1972

Printing Machinery Division

Kalamassery

Kerala

1972

Watch Factory II

Bangalore

Karnataka

1973

Precision Machinery Division

Bangalore

Karnataka

1975

Machine Tools VI

Ajmer

Rajasthan

1975

HMT (International) Ltd

Bangalore

Karnataka

1975

Watch Factory III

Srinagar

Jammu

1978

Watch Factory Karnataka IV

Tumkur

Kashmir
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1981

HMT Bearings ltd

Hyderabad

A.P

1981

Quartz Analog Watches

Bangalore

Karnataka

1982

Watch Factory V

Ranibagh

U.P

1982

Specialized Watch Case Division

Bangalore

Karnataka

1983

Stepper Motor Division

Tumkur

Karnataka

1985

Ball Screw Division

Bangalore

Karnataka

1986

CNC System Division

Bangalore

Karnataka

MARKETING DEPARTMENT
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Marketing Network Marketing Division Regional & Zonal Offices

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Marketing Division HMT Machine Tools Limited Marketing Division Regional & Zonal Offices:
Northern Region
y y y

NEW DELHI , Bharat Yuvak Bhavan Kanpur Pinjore, HMT Machine Tools Limited Pinjore 134 101

Eastern Region
y y

KOLKATA Jamshedpur

Western Region
y y y y y y

PUNE Ahmadabad Bhopal Jabalpur Mumbai Nagpur

Southern Region
y y y y

CHENNAI, Prestige Point Bangalore, HMT Bhavan, Coimbatore, United India Building, Hyderabad, HMT Machine Tools Limited

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Sales & Service Network

Marketing Network

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y y y

Wide marketing network manned by qualified & trained sales & service engineers Service outlet at customer doorsteps in major industrial locations. Customer training programs on Mechatronics in addition to regular machine-oriented training for machine tools.

y

Manufacturing Units supplement customer support for tooled-up and high technology machine tools.

Specialised components, jigs & fixtures to suit customers' specific/ special application needs. Marketing Division: HMT Machine Tools Limited Marketing Division HMT Bhavan, 59, Bellary Road Bangalore 560 032, INDIA Marketing Division Regional & Zonal Offices

y y y

Wide marketing network manned by qualified & trained sales & service engineers Service outlet at customer doorsteps in major industrial locations. Customer training programs on Mechatronics in addition to regular machine-oriented training for machine tools.

y

Manufacturing Units supplement customer support for tooled-up and high technology machine tools.

y

Specialised components, jigs & fixtures to suit customers¶ specific/ special application needs.

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CUSTOMER OF HMT 
RALWAYS  DEFENCE  STEEL SECTORS  HAL  BHJEL  SHIP BUILDING INDUSTRIES  CEMENT INDUSTRIES  POWER PLANTS  GENERAL ENGINEERING INDUSTRIES  BAJAJ AUTO  ASHOKA LEYALAND  SHRIRAM GROUPS  TVS  TATA MOTORS  SHANTHI GEARS  PUNJAB TRACTORS  INTERNATIONAL TRACTORS LTD  TAFE MOTARS & TRACTORS LIMITED

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COMPETITPORS OF HTMT 
Micromatic turning centers &grinding machines  ASKAR MICRON-Mysore-Turning Machines  JYOTHI- Turning center & Machine center  TAL-Pune-SPM  Parisudh-Ghazi Grinding machines  Heavy engineering corporation  Ace Designers at Bangalore ±turning center ±machine center  WIDIA-Bangalore ±SPM  WARNER SWASSEY ±Hubli-Turning center

PRESENT STATUS OF HMT
HMT is contributing to significant capacity established in Bangalore. HMT is to focus for major automotive ventures such as Ford, Hyundai, Toyota, Volvo, Skoda, Ashok Leyland, Hindustan Motors and TVS, where there is consistent demand for machine tools in south India. HMT Machine tools Ltd would be investing Rs. 180 crores of total packages of Rs. 723 crores given by the center for its revival and aim to double its turnover to 500 in next five years. The company optimism stems from the prospect of accessing working capital freely after setting off its debts and reducing the costs through a fresh voluntary retirement scheme and increased the productivity from replacement of its over four decades old plant that would be in place soon. The revival package has infused new life into the ailing HMT, which once guided the prospects of the manufacturing sector through its indigenous machine tools. For the long term, HMT Machine Tools would be seeking joint venture partners. The immediate goal was to regain its old glory through an initial sustained growth. The effort to increase the turnover would be accelerated in the niche products with higher value. The company hoped to

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rationalize the number of products and focus on only high tech and high valve to derive higher margins.

Chapter-5 PRODUCT PROFILE

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PRODUCT PROFILE HMT PRODUCT

MACHINE TOOL

BEARINGS

TRACTORS

WATCHES

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MACHINE TOOLS
Product Range:

1)

TURNING MACHINES

2)

GRINDING MACHINES

3)

GEAR MANUFACTURING MACHINES

4)

MACHINING CENTRES

5)

OTHER GPMs

6)

SPECIAL APPLICATION MACHINES

7)

DIECASTING MACHINES

8)

PRESSES

9)

CNC SYSTEMS

10)

PRECISION BALLSCREWS

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11)

BEARINGS

1) TURNING MACHINES

High speed precision lathe CRAFTMASTERE
y y y y y

CNC Lathes Heavy Duty Lathes Sliding Head Automats CNC Training Lathes Centre Lathes

2) GRINDING MACHINES

CNC Surface Grinders Machine SGC1

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y y y y

Cylindrical grinders ± CNC Internal Grinders ± CNC Centreless Grinders - Non -CNC Surface Grinders ± Non ± CNC

y Grinders ± CNC

3) GEAR MANUFACTURING MACHINES

CNC High Speed Gear Shaper WS1 CNC-3A
y y y

Gear Hobbers ± CNC Gear Shapers ± CNC Gear Hobbers ± Non ± CNC

y Gear Shapers ± Non ± CNC
4) MACHINING CENTRES

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CNC Drilling & Tapping Machining Centre BLITZ 30
y y y

Machining Centres - Horizontal Machining Centres - High Speed Machining Centres ± Vertical

5) OTHER GPMS

CNC Vertical Tool Room Milling Machine CTR-1

y y y y y y

Programmable Knee Type Milling Machine Turret Ram Type Milling Machine Column Drill Broaching Machine Knee Type Milling Machine Radial Drill
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y

Carbide Tool Lapping Machine

6) SPECIAL APPLICATION MACHINES 

    

Complete electrical equipment including motors Complete hydraulic system Power driven band brush for chip removal One bimetal blade Operation tools and spanners Quick - acting length setting

7) DIECASTING MACHINES

HMT offers 9 models of Die-Casting Machines with locking forces ranging from 80 to 1100 tones to cover a wide range of pressure Die-Casting of Aluminum, Zinc, Magnesium, Copper, Lead & Tin components. The salient features of these machines include digital setting of Die-closing / Opening and Ejector Speed, Flying Piston type accumulator individually adjustable speeds and pressures, large adjustable opening stroke and programme logic control.

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HMT manufacturing six models of Plastic Injection Moulding Machine ranging from 80 to 630 tones locking force. 8) PRESSES

HNT offers wide range of  Mechanical Presses  Hydraulic Presses  Mechanical Presses Brakes & other presses

9) CNC SYSTEMS

CNC System: CNC System with three linear and one rotary axis. Continuous path control. Special features of CNC system like programming via polar co-ordinates, safe-zone programming, etc are optional.

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Rotary coolant adaptors  Spindle mounted probe.  Table mounted probe.  Tool pre-setting device  Tool holder package 10) PRECISION BALLSCREW

A wide range of PRECISION BALL SCREWS used in CNC Machine Tool, Roto Gravure Printing machine and various engineering products for conversion of rotary motion into linear Movement and vice versa.

11) BEARINGS:

y y

Ball Bearings Cylindrical Roller Bearings
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y

Taper Roller Bearings

Chapter-6 ORGANIZATION STRUCTURE OF HMT
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ORGANIZATION STRUCTURE OF HMT
GM (MB

DGM (CNC)

JGM (PSB)

GM (P) PRODUCTION

GM (F) FINANCE

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SALES ENGG. JGM(S) DESIGN DEVELOPMENT JGM (DD)

QUALITY & INSPECTION JGM (QI)

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FINANCE

BALL SCREW TOOL ROOM PROGRESS AGM (PR)

(MFG) JGM

PLANT SERVICE DGM (PS)

TRAIL & SERVICING SPARES DGM (TS) FOUNDARY JGM (F)

ASSEMBLY JGM (AY)

HOSPITAL CMO

MATERIAL & STORES JGM (M)

ORGANIZATION STRUCTURE OF PRODUCTION DEPARTMENT
General Manager

oint General Manager

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Deput General Manager

Assistant General Manager

Manager

Deput Manager

Foremen

upervisor

unior uperior

Worker

ORGANIZATION STRUCTURE

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DGM

DGM

DGM

DGM

AGM

MANAGER

DM

D.ENGINEER

P RCHA E OFFICE

HELPER

BOARD OF DIRECTORS
Chairman & Managing Director SHRI A.V.KAMAT

Director Institute R Finance SHRI S.K.KAMPASI

Director of Management tudies Operations SHRI S.G.SRIDHAR

Chief Vigilance P Officer 44 SHRI PREM SING

Hindustan Machine Tools Ltd.

Executive Director (Hr) VACANT

Executive Director (Tractor) SHRI PRAKASH SHARAN

Today, HMT comprises si subsidiaries under the ambit of a Holding Company, which also manages the Tractors Business directly. In India HMT is built on a strong foundation of technical knowhow acquired from world leaders in machine tools such as OERLIKON, GILDMEI TER, LIEBHERR, FRITZWERNER, PEGARD and HMT¶ broad range of machine tools covers General Purpose Machines, IEMEN .

pecial Purpose

Machines CNC Machines to meet the application needs of every engineering industry. HMT¶ units have I O 9001 certification confirms to national standards for quality. HMT is the backbone of Indian engineering industry supplying varieties of machine to suit the needs of various industries. By acquiring state of art technology from time to time, HMT started manufacturing watches, Tractors, Die casting, plastic mouldings and Food processing machinery. The new addition to HMT is HMT INTERNATIONAL, which is providing services across the globe.

Chapter-7 Planning department
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Planning department

Function of planning department:
Received order or documents from design departments

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Drawings were being observed and study there to choose the material type and to note the sequence of operation. Sequence of operation layouts tools of machineries. Send the approved letter and details to the production department for the production of components.

Procedure: Methods Planning:
Planning of materials ± under this the planning plan department plan about the relative materials which were required to be used in the production department. It also checks the availability of equipments. Planning of tools- in this process the planning department take decision regarding the tools which will be used on the process of production. Planning of machineries- this is the process of planning where they plan about the machines required for production purpose.

PRODUCTION DEPARMENT
The production department of HMT MBX is very vast. However this department consists with the production of components, and that is all related to different machine tools,

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so it consists with lot of functional heads under the department. Under this department the divisions which are working are:  HTC Division  Tool Room  Rounds  Non Rounds  Fears  Spindles  Assembly  Foundry  Die Casting  PSB Division  Ball Screw Division  CRB Division  Inspection Maintenance MANUFACTURING FACILITIES  Experienced design expertise and latest design facilities  Can handle machining of components of variety weighing up to 20 tones  Up-to-date to tool room and inspection facilities  Machine shop to build huge structures with stress relieving facilities  Machine shop to manufacture small and heavy components  Facilities for assembling and retrofitting of heavy machines  Heat treatment facilities  Foundry with facilities to produce heavy, small and medium casting of both ferrous and non-ferrous alloys with facilities like pattern shop, fettling shop and metallurgical labs

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Captive found of capacity 1500 MT per annum ± size of grey cast iron casting up to 12 MT & S.G. iron up to 505 MT  Can handle machining of components and assemblies of tool room class precision machine tools and chorological machines  Material testing laboratory  All facilities required for plated through whole (PTH) PCB assembly like preparation / insertion / assembly & components soldering

Products range 
Turning Machines  Grinding Machines  Gear Manufacturing Machines  Other GPMs  Special Application Machines  Die Casting Machines  Presses  CNC Systems  Precision Ball Screws

HTC Division
HTC Division means high Technical Center. As most of the operations were done through computer numerically controlled machines, so it is very well know as the high technical center. There are 50 employees working under this Division. This division consists of types of machines, i.e. i. ii. Vertical Machines Horizontal Machines

TOOL ROOM

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Tool room is nothing but a store house of all kind of tools, which were used during the milling, grinding, spinning, turning etc, at the time of production. The tools were normally fitted to the machines so that it can be able to given a required shape and size to product. Spindle division involved with the production with production of different types of spindles. In this division there are 19 works men and 4 staffs were heading this unit. There are different kinds of machineries involved such as, turning, milling mills, keyway milling, thread milling, drilling cylindrical grinding, internal grinding, spine grinding, center grinding, CNC turning etc.

TYPES OF SPINDLES 
Head Stock Spindles  Tail Stock Spindles  Spindles Shafts  Pinion Shafts  Gear Shafts  Cross Slide Screw

Assembly division
Assembly section involves with the assembly of different parts and components so that it can build a complete machine, in this section the machine tool parts were being assembly together to give a complete shape to product or machine. In this division there were almost 100 employees were working.

FOUNDRY

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Foundry is the place where they put the row materials or scrap in to the furnace and according the frames size they produce the components. These may be of big or small size. These components are normally of heavy parts. The wage grade people were working in this division in foundry the first procedure is to make the frame of a product by which they can produce the required component. After the production of the component they can into different sizes and then send it to the shop floor for further operation.

DIE CASTING DIVISION
HMT`s Die casting machines carters to wide range of applications. From simple components to high precision industrial components, these machines take care of most die casting needs. HMT offers a range of pressure die casting al aluminum and size components. Testing device to ensure high performance, increased productivity and reliability.

PRECISION MACHINERY DIVISION
This division of HMT MBX produces the small components for robotic application as well as for CNC machines. Terrier 150 employees working in three shifts in this division. As it is involved in CNC or Robotic components, so the accuracy level is very high, due to which may goes to 1 micron. So it`s a very sensitive gobs. For this HMT have kept machines like that which can produce the required with a perfect accuracy.

BALL SCREW DIVISION
HMT`s ball screw division id the first to indigenize production of precision ball screws. This unit was started on 1989 with collaboration with Zees, Germany. Ball Screw is used in machine tools to convert rotary motion to near motion and vice versa. Ball Screw is a machine tool component for translating rotary motion to linear movement used for present day CNC machine tools. Ball screw is high value added machine tool components with good

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marketing and value addition is as high as 89% present capacity of machine tool HMT, ball screw division is around 6% as per ball screw marketing requirement.

INSPECTION
Inspection is one of the important activities which are done at the time of production of a particular component and at the final production of a machine. The inspection is done after each and every process of a product, so that no error can arise in the period.

THINGS WHICH ARE USED FOR INSPECTION PURPOSE: 
Micrometer  Venire  Extension depth gauge  Bevel protractor  Micro mat  Tessa venire caliper  Pitch micrometer  Dial test indicator  Plug gauge

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Maintenance department
Maintenance section is very important as for as plant is concerned the maintenance is varied from machines to machines because all machines were having features and different functional qualities.

Process of maintenance: 
Putting the machine into operation  Refreshing the axis  Manual operation  Job operation  Traverse in increments  Traversing to machine home position

Maintenance of CNC machine is done by considering the all the factors, such as the general, voltage stabilizer, CNC systems, switches, electrical cabinet, drives, AC servo motors, F/B devices etc. These all services were done on every quarterly, monthly or yearly. The preventive maintenance may be of daily 200hrs, 500hrs, 1000hrs, 2000hrs, 4000hrs, 8000hrs; it is also done for electrical also. Safety precaution is on general & hose keeping, operation and services & maintenance.

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HUMAN RESOURCES

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HUMAN RESOURCES DEPARTMENT
Introduction
Human Resource Management is a management function that helps manager recruit select train and develops members for an organization. Obviously, human resource management is concerned with the people`s dimension in organization. Edwin, Flipper defines human resource as the planning, organizing, directing and controlling of the procurement.

TRAINING
Training needs area identified of the basis of organizational analysis, job analysis and manpower analysis. Training programmed, training methods and course content are to be planned on the basis of training needs. The training programmers commonly used in HMT includes both on-the-job training like apprentice training, job instruction, job rotation and in off the ob method it includes lecture method, audio visual and programmed.

TYPES OF TRAINING IN HMT
A. In House Training : -This type of training is given in unit level. Unit chief and human resource department can assess the training. B. Induction Training Programmers: - The training is given to fresher on the basis of entry level.

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C. External Training Program: - The training is given to supervisor and executive based on the need. D. Apprenticeship Training : - As per direction of the government of India and apprenticeship act, training is given to graduate apprentice technician trade. After training programmer 60% of actual spent during training period. The following expenditure will be considers for calculating the compensation to be paid as contractual obligation. Training allowance include PAN, Adhoc relief, DA, HRA and CCA, training cost traveling and daily allowance if any paid during the training period cost of medical treatment infamy.

PROMOTION
Promotion shall be made in accordance with a new system of channels of promotion eight such channels have been introduction. These channels are structured on attendance, performance, appraisal, induction levels. Career paths of the career experience requires at each level to progress and the growth limits, each channels broadly these channels, semiskilled skills acquired through Experience, skills acquired with qualification inputs, technical and administration acumen required for the job.

Welfare department
HMT provides number of amenities to its employees in addition to meeting the statutory obligations under various labor organizations.

The Welfare Amenities Include: 

TRANSPORT

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Transport facilities are provided to employees for commuting between residence and factory and vice versa. Company has fleet of around 65 buses besides vans and cars 

CANTEEN
Canteen is managed by welfare department, provides bread fast services before commencement of shift besides lunch services during hour and coffee/tea/bread at the work shop of employees with hygienic preparation 

TOWNSHIP
A self contained township with modern facilities has been provided for the benefit of employees. There are around 1676 houses of various types for allotment to employees and allotment is based on seniority and grade eligibility. 

MEDICAL
A 200 bed hospital with all modern facilities is established in the township to take care of the medical needs of employees residing township and surrounding areas. In addition the company has recognized leading hospitals of Bangalore for availing impatient treatment for self and family. 

UNIFORMS
Company provides uniform cloth to its employees once in two years. In addition a pair of shoes and socks or chapels is given to male and female employees respectively. 

EDUCATION
Company has established a school in the township for the benefit of employee¶s children residing in township and surrounding areas. 

OTHERS 
Safety training programs for executives supervisors and works to avoid accidents.  All machinery`s are examined periodically to ensure safe working

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Six safety committees constituted to discuss safety related problem and to take correctives measures for prevention of accidents.

PERFORMANCE APPRAISAL SYSTEM (PS grade):Introduction:Performance appraisal is a great asset in the development of the human resource in an organization. It helps assess its managerial strength and weakness.

Objectives:1. To know the performance base of the company to the employees, to ensure an objective assessment of employees performance and potential on this performance appraisal 2. To establish an objective based on differing levels of performance and to identify with potential to grow in the organization. 3. To counsel the employees appropriately then to realize their full potential in line with the complain objectives and goals.

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Finance department

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Finance department
Finance is the lifeblood of every organization becomes the basic foundation for all the kinds of economic activities. Efficient of the organization is brightened only when there is efficient management of its finance.

Objectives: 
 Profit Maximization Wealth Maximization

Function of finance department:  Maintaining of cost account  Planning of founds  Acquisition of founds  Investment decision  Recording of the transactions  Dividend decision  Recording of the transactions  Preparing of financial statements  Evaluation of financial performance  Arranging for internal as well as external audit

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Planning of Funds:
Planning of funds is a careful estimate made by the manager about the total funds required which includes both fixed and working capital requirements. This estimation is done by a keen observation over physical activities of the factory. The working capital requirements in HMT are more. In the year 2008-2009 the total budgeted amount is Rs.124crores but sanctions are made as follows:
y y y y y

52crores from government. 10crores from head office. 2crores from other HMT divisions. 12lakhs from bill discounting. 5crore from capital profits.

Acquisition of Funds: The HMTMBX will acquire the fund from different sources like:
y

UCO [united commercial bank] which is consortium of 9 banks that provides secured loan by hypothecation of assets like inventories, machineries etc.

y y y y

Government of India: it will provide funds only for capital expenditure and VRS. Debtors receivable Loan from head office. Sale of scrap:[this years profit from sale of scrap is Rs83,00,000]

Allocations of Fund in HMT (MBX) are made as follows:
y y y y

Material planning (Machines tools) ± 50% Salary (basic pay +DA+DP+ allowances+ amenities) ± 30% Other expenses (electricity, miscellaneous expenses etc.) ± 15% Interest payments ± 5%

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Employee¶s provident funds and pension
Mode of Payment:  Employees working in machine section incentive will be paid more and those who are working in non-machine section increments will be paid less. Bonus will also be paid annually to salaries, which are within the bonus act and for others will planned performance.  The payment of gratuity act of 1972-govrns gratuity

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FIVE Years Financial Summary (Holding Company)
(Rupees Millions)

OPERATING STATISTICS Sales Other Income * Acc./Dec. due to WIP,Stock

*20082009 1609.8 142.5 -119.0

*20072008 1710.8 126.7 204.2

*20062007 2272.9 1145.8 -64.5

*20052006 2483.3 562.1 -1.9

*20042005 2038.6 903.0 -10.0

Materials Employee Costs Other Costs Depreciation Earnings before interest & Tax Net Fixed Assets Working Capital Capital Employed Borrowings Working Capital Turnover Ratio (including loans to subsidiaries) Current Ratio Number of Employees

1059.6 636.7 469.5 34.0 -566.5 409.4 5163.3 5572.7 5731.2 0.3 3.7 2205

1406.4 647.2 404.8 29.9 -446.6 375.1 5351.4 5726.5 5209.8 0.32 3.72 2296

1512.5 610.6 835.1 32.1 363.9 334.2 9181.5 9515.7 8555.3 0.25 5.39 2383

1746.1 581.3 586.8 39.3 90.0 343.6 9105.2 9448.8 9274.2 0.27 5.47 2429

1471.0 593.0 623.6 41.6 202.4 331.7 9557.2 9888.9 9963.7 0.21 5.81 2489

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NO

PARTICULARS

SC EDULE

1

LOANS SECURED LOANS UNSECURED LOANS HMT MACHINE TOOLS CURRENT A/C TOTAL 1.1 1.2 74286798 138717907 157727765 370732470 107537612 142712385 135162149 385412146

2

FIXED ASSETS GROSS BLOCK LESS: DEPRECIATION NET BLOCK 2.1 980176332 780832916 199343416 1048523770 803939747 244584023

MACHINERY AND EQUIPMENT IN TRANSIT CAPITAL WORK-IN-PROGRESS

3

CURRENT ASSETS, LOANS AND ADVANCES

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AMOUNT

AMOUNT

31-03-2009

31-03-2010

0 12269912

53053863 565750

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INVENTORIES SUNDRY DEBTORS CASH AND BANK BALANCES OTHER CURRENT ASSETS LOANS AND ADVANCES

3.1 3.2 3.3 3.4 3.5

38572007 176227001 734224 3334605 171751593

286754600 156213186 4025465 2893088 177240578

737767430 LESS: CURRENT LIABILITIES & PROVISIONS CURRENT LIABILITIES PROVISIONS 4.1 4.2 285520803 293127485 578648288 5 NET CURRENT ASSETS HMT MACHINE TOOLS CURRENT A/C 5.1 0

627126917

4

246487666 293430741 539918407 87208510 0

TOTAL

370732470

385412146

Main accounts

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A main account is the important section in finance department. This section veers all the financial area. This section prepares profit & loss A/C, B/S of the company. All the other A/C & B/S they also prepare the fund flow statement.

Cost and material management section
This section determines the cost of production in a particular machinery and control the cost of machinery. After receiving the work order the stores distributed the materials at different units for production or assembling. Based on the materials, labor cost (financial charges) they will estimate the cost of the machine and fix a certain percentage of profit margins.  Machine hour rate is calculated for indentifying the per hour ate of producing a product  Different labor costs are fixed for manufacturing and assembling  The production department issues assembly warranty for the inspection of product

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PURCHASE DEPARTMENT

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PURCHASE DEPARTMENT
The Purchase Department is combined with administrative department in HMT. The functions of purchase in HMT are decentralized and each unit is responsible for procurement based on the approval annual operation plans subject to quarterly review based order position or market feedback  To ensure timely procurement and supply of material  To ensure fair, consistent and transparent purchase practices are followed  To ensure continuous search for alternate source supply  To act as an information center on material  To ensure investment made on inventory is at optimum level

Function of purchase department 
To ensure enquires/tender, analyze the quotations received and prepare comparative statements with a view to obtain comparative price to HMT  To submit application for import clearance and obtain technical clearance and importance license whenever applicable  To ensure after sales service  To plan for marketing

Quality control department
If materials received id rejected due to minor deviation the rejected item is sent to the quarantine stores for necessary action

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Purchase committee
Every unit should have purchase committee constituted as under: Unit Chief Finance Chief Material Chief Purchase Chief
y y

Chairman Member Member Conveyor

Purchase committee should meet in a year The reports of purchase committee will be recorded in relevant files duty scrutinized

Material management
HMT started with one product in 1953 now dealing with 26 products. Basic of material management:  MRP  Market forecast / sales forecast  Marketing  Production programmer Production programmer takes care of men, machine & other materials for performing. They procure item from Bangalore to Germany and other countries. Each material has BOM (bill of materials). It is categorized to indirect and direct materials. Direct materials go directly to machines like bearing, spindles and phase nous in direct materials with the aid direct to head on like cool oil, kerosene, treatment oil, industrials hardening gases like oxygen & acetylene.

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BOM for indigenous and imported item is there. All 26 products put in 108 variants & 330 special executions cycle period for indigenous in 3 months, for foreign items 4 month.

SALES DEPARTMENT

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SALES DEPARTMENT

Sales Starts from Receipt of Enquiry Sales Wings in 4 Zones 
North zone: Delhi, Chandigarh, Kanpur,  South zone: Chennai, Hyderabad, Bangalore, Vishakhapatnam, Coimbatore.  East zone: Calcutta, Jamshedpur.  West zone: Pune, Bombay, Nagpur, Aurangabad, Jabalpur.

Functions:  Do enquiry  Sent to sales quit  They submit to office

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SWOT ANALYSIS

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SWOT ANALYSIS
How to perform SWOT ANALYSIS A SWOT analysis is an integral part of a marketing plan can also be part of a business plan. Knowing what a SWOT analysis is and how to perform one is very important. WHAT IS SWOT ANALYSIS? A SWOT ANALYSIS stands for strengths, weakness, opportunities and threats & is a simple & powerful way to analyze your company`s present marketing situation. In other words the overall evaluation of a company`s strengths, weakness, opportunities, and threats is called SWOT ANALYSIS.

Strengths, weakness, opportunities, and threats (SWOT) SWOT Analysis is a tool for auditing an organization and its environment. It is the first stage of planning and helps marketers to focus on key issues. SWOT stands for Strengths, weakness, opportunities, and threats. Strengths and weakness are internal factors Opportunities threats are external factors. SWOT Analysis is a strategic planning tool used to evaluate the strengths, weakness, opportunities, and external factors that are favorable to achieving that objective. The technique is credited to Albert to Albert Humphrey, who led a research project at Stanford University in the 1960s and 1970s using data from the fortune 500 companies.

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STRENGTHS, WEAKNESS, OPPORTUNITIES, AND THREATS (SWOT)

STRENGTHS

WAKNESS

OPPORTUNITY

THREATS

Reputation In Market Place

Shortage Of Consultant Operating Level Rather Than Partner Level

Well Established Position With A Well Defined Market Niche

Large Consulting At A Minor Level

Expertise At Partner Level In HRM Consultancy

Unable To Deal With Multidisciplinary Assignments Because Of Size Or Lack Of Ability

Identified Market For Consultancy In Areas Other HRM

Other Consultancies Looking To Invade The Marketplace

Track Record Successful Assignments

Strength-market related, finance related, operational related, research 7 development related HR related market related-product quality, packaging, advertisement, service, distribution channel finance related-optimum debt/equity ratio, number of shore holders,

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inventory size, optimum use of the financial resources, low cost of borrowings proper investment of the financial products operational related low cost, higher productivity, excellent quality, modernized technology.

STRENGTHS OF THE COMPANY 
Good brand image  Dealers are treated as partners in business  Truly dedicated workforce  Unified product range resulting in a number of advanced and good will  ISO 9001 Standard Certification  It has an excellent R&D bases  Proven track record of customer satisfaction & goodwill  Skilled manpower  Excellent marketing network  High-level technological base

WEAKNESS OF THE COMPANY 
Company is paying huge interest on the debt  Old production facilities  Ability to respond to changes in the outside word

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It is facing a financial crisis and has the been incurring losses since 1993  Product quality needs further improvement

OPPORTUNITIES OF THE COMPANY 
Retail financing of tractors by commercial banks apart from land development bank and cooperative banks.  HMT has countrywide sales and service network  Availability of band financing  India forms one of the largest tractor marketing in the worlds  Boom in the infrastructure to benefit HMT entry into earthmoving machinery riding piggyback on other higher HP tractors  Large scope for manufacture of various implements through small medium scale industries

THREATS FOR THE COMPANY 
The company has to face severe competition from both international as well as domestic market  HMT is lagging behind in technology as compared to MNC players who have recently entered into Indian markets  Increasing competition with entry of new manufactures making low cost products  Old technology 7 so many MBC companies are entering to the demand

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DATA ANALYSIS & INTERPRETATION

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DATA ANALYSIS & INTERPRETATION
What factor do you consider while buying your requirement?

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FINDINGS 
HTM Machine tools has a regular system for determining unserviceable or damaged store, raw materials and finished good.  Materials are classified as `A`, `B` and `C` class items  The unit has maintained good relationship with the employer and employees  The unit has maintained up to date records and submitted to respective authorities  Inventory has been physically verified during the year by the management  The technology is not advanced. This is one of the reasons for low productivity  Most of the machines are obsolete. Thus production process is costly and time consuming  Bin cards are used for maintenance of stores  Idle time is more, there is no proper time management in HMT  Overhead costs are high  Absenteeism and inefficiency are high in the company  The company has not been utilizing whole installed and licensed capacity of its machine effectively, which has in turn resulted in production

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CONCLUTION
As an inter I had enriching experience. I learnt many things by just being a part of the team during discussions and meeting. The exposed me to the work style and outlook of the organization. Observation helped me to great deal in knowing the organization its totality. The company has experienced engineers who work on Hi-end computer that is designed software to design highly precise and error free of tools and prototype components Quality and delivery has enabled HMT-Machine Tools Ltd to attract leading companies like Bajaj Auto, TVS, Ashok Leyland, Railway, Steel Sector, Power Plants, Cement Industries, General Engineering Industry and other customer The company has own website which provide up to date information regarding launching of new products so that customer could get hand information, well on time.

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SUGGESTIONS 
The company should fix competitive prices for the products in order to compete in the global market  The company should concentrate more to improve the quality of the product  The material cost is high in the company, thus the company should make efforts to buy the materials at reasonable price  The company should update its technology so that it can beat the competitor¶s higher quality products and also price of the product  The company has to concentrate much on credit policy for speedy collection of accounts receivable  The company should make improvement with regard to productivity policy  Range of product brings the success to the company as price & promotional activity are put less attention to the Respondents, therefore the company should put more attention to price & promotional activity  The better quality of the products is the advantages of the company over other companies so; the company should reduce the price to achieve more advantages  The overall service of the company should be improve to compete with other companies

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BIBLIOGRAPHY

BOOKS  MARKETING MANAGEMENT  MARKETING MANAGEMENT WEBSITES:  WWW.GOOGLE.COM  WWW.HMTINDIA.COM  WWW.HMTMACHINETOOLS.COM COMPANY RECORDS  HMT`s ANNUAL REPORTS COMPANY OFFICIALS 
   

HR - Mr. Sudhakar, AGM (External Guide) HR - Mrs. Ranjini Devi, Manager (External Guide) HR Mr. Ravindra, Dept. Manager Finance Mr. Ramchandran, Dept. Manager Production Mr. Abdul Gaffer, Dept. Manager

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QUESTIONNAIRE

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QUESTIONNAIRE
Dear sir/madam. I SAKTHI PRASAD.V student of RJSIMS (MBA III SEM). I am doing a project on ³ORGANIZATIONAL STUDY AND CUSTOMER SATISFACTION TOWARDS HMT MACHINE TOOLS PRODUCT.´ as a part of my curriculum of Bangalore University. Please fill the questionnaire, as it would be helpful in making my study successful. RESPONDENT¶S PROFILE:
NAME: ADDRESS: AGE: EDUCATIONAL STATUS:

Instructions: Please tick ( ) where necessary in the box  Please explain in brief wherever you feel to do so  Signature is optional  Be frank while answering
1) What factor do you consider while buying your requirement? a) Quality b) Quantity c) Price d) Look e) Performance ( ( ( ( ( ) ) ) ) )

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2) How do you find the quality of the product? a) Excellent b) Very Good c) Good d) Fair e) Poor ( ( ( ( ( ) ) ) ) )

3) Which company do you think is the toughest competitors to HMT Ltd? a) Heavy Engineering Corporation b) ACE designers at Bangalore ± turning center machinery c) WIDIA ± Bangalore ± SPM d) ASKAR MICRON ± Mysore - turning machines 4) Why do you think HMT Ltd has been a successful company? a) Range of product b) Range of price c) Promotional activity ( ( ( ) ) ) ( ( ( ( ) ) ) )

5) Does the HMT Company Ltd deliver the products in time? a) Yes b) No ( ( ) )

6) Why do you think HMT Ltd has been a successful company? a) Quality b) Quantity c) Price d) Look e) Performance ( ( ( ( ( ) ) ) ) )

7) How do you rate Technical Competency? a) Very Good b) Good c) Fair d) Poor ( ( ( ( ) ) ) )
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8) Does HMT Ltd provide credit facilities? a) Yes b) No ( ( ) )

9) What makes you feel HMT Company Ltd machine tools are the best? a) Quality b) Quantity c) Price d) Look e) Performance ( ( ( ( ( ) ) ) ) )

10) How did you come to know about HMT machine tools? a) Television b) Newspaper c) Periodicals d) Personal search ( ( ( ( ) ) ) )

11) Would you be prepared to recommend the HMT Company Ltd to others? a) Excellent b) Very Good c) Good d) Fair e) Poor ( ( ( ( ( ) ) ) ) )

12) How likely are you to repurchase products and services from the HMT Company Ltd? a) Quality b) Quantity c) Price d) Look e) Performance ( ( ( ( ( ) ) ) ) )

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13) In total, how long have you been a customer of HMT Company Ltd? a) Less than one year b) One to under three years c) Three to under five years d) Five to under ten years e) Ten years or more ( ( ( ( ( ) ) ) ) )

14) Why do you say that? What specifically are you satisfied with HMT Company Ltd? a) Quality b) Quantity c) Price d) Look e) Performance ( ( ( ( ( ) ) ) ) )

15) What do you feel about product information given by HMT Company Ltd?
a) Great information b) Just information c) Makes no difference ( ( ( ) ) )

16) How do you fell about HMT Company Ltd?

a) Excellent b) Very Good c) Good d) Fair e) Poor

( ( ( ( (

) ) ) ) )

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17) Do you find any latest version of machine tools in HMT Company Ltd?

a) Yes b) No

( (

) )

18) What is your opinion on HMT Company Ltd location? a) Excellent b) Very Good c) Good d) Fair ( ( ( ( ) ) ) )

19) Is the HMT Company Ltd attractive for you? a) Yes b) No ( ( ) )

20) Are you happy with HMT machine tools? a) Yes b) No ( ( ) )

21) Which area do you prefer that HMT should improve? a) Quality b) Quantity c) Price d) Look e) Performance ( ( ( ( ( ) ) ) ) )

22) How do you rate the HMT Company Ltd on a scale of 4 for over all service? a) 1 b) 2 c) 3 d) 4 e) 5 ( ( ( ( ( ) ) ) ) )

R

Institute of Management tudies

P

88

Hindustan Machine Tools Ltd.

THANK YOU

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