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To resolve this problem, remove the affected filter drivers.

To do this, follow these steps:

1. Click Start

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, type regedit in the Start Search box, and then click regedit in the Programs
list.

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If you are prompted for an administrator password or confirmation, type your


password, or click Continue.

2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in
step 2. You must make sure that you are in the appropriate registry subkey before
modifying the UpperFilters and the LowerFilters values. To verify that you are in
the appropriate registry subkey, make sure that the Default data value is
DVD/CD-ROM and the Class data value is CDROM.

3. In the right pane, right-click UpperFilters, and then click Delete.


4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

Note After you remove the UpperFilters registry entry and the LowerFilters registry
entry, you may lose functionality in certain programs such as CD recording programs. In
this scenario, you must reinstall any affected programs. If the problem recurs, contact the
program vendor to determine whether an update is available for the program.