Certified Business Analysis Professional™ (CBAP®) Handbook

June 2010

...............................0 4.......................... 5 4............... 17 ® ® ® ® 3..................................................................................Table of Contents Table of Contents ..........3 Benefits of CBAP Certification ................................. 2 1...................... 4 ® 4.................................................................................. 15 ® 6............ 3 2................... 3 2........................................................................................3 Fair & Equitable Policy .........................................5 Reference Requirement ..............................................6 Re-Writing the CBAP Exam ................................................. 6 5...................................8 Suspending or Withdrawing CBAP® Certification ...................... 4 ® 4.................................. 9 5................................. 4 About the CBAP Certification ......................................................4 Notification of Exam Results .......................................................4 Professional Development Requirement .....................................................................4 Responsibilities to the Client and the Public .............................................................................................................................................2 Professional Practice ........................................................1 IIBA Vision Statement ..........................................................................................................................................3 Education Requirement ... 6 CBAP Certification Requirements ...................................................... 9 Overall CBAP Certification Process ................................2 Knowledge Areas Requirement......................2 IIBA Mission Statement ............ 15 ® 6.......................3 Advancement of the Profession ...................5 Confidentiality of Information ................................................................................... 17 7....... 13 6...... 15 6..... 16 7....................................3 Exam Day Process ..............................4 Definition of a Business Analysis Professional ....... 6 5. 16 Responsibilities to the Profession ..............................2 CBAP Certification Program Overview ................ 16 7..................................................7 Maintaining CBAP Certification and Recertification ............................................10 Resolution of Appeals & Complaints ....................................................................................................................................................................................... 9 5.....................................................9 Audit of Candidate and CBAP Information .0 2............................................................................................................................1 Exam Cancellation Policy ...................................... 10 6..........................................................................0 6...........................................................................................................................................0 2 7/2/2010 ............................................................................................................................................... 4 IIBA BABOK Guide Overview ... 16 6......................... 14 6...... 15 ® 6.............0 7.........................................................................................................................................................................................................................................0 About this Handbook ....1 Work Experience Requirement ..................................................................................... 8 5.........1 What is Certification? ...................... 16 7......................................................................................5 Granting CBAP Certification ...........................1 Compliance with all Organizational Rules and Policies ...........................................................................................0 5......2 Suggestions for Exam Preparation .............. 3 About International Institute of Business Analysis ................................................................................................................... 14 ® 6............................... 13 6...................................................................................... 3 2...................................................... 4 4............................................... 5 4.............................................................................................

IIBA also provides all members with the benefits of: • Networking opportunities with fellow business analysis professionals. We develop and maintain standards for the practice of business analysis and for the certification of practitioners. Canada and maintains a web site at www.0 About this Handbook Purpose The purpose of this handbook is to provide Certified Business Analysis Professional™ (CBAP®) applicants the information needed to understand the International Institute of Business Analysis (IIBA®) organization and the process to become certified. • Publicly recognizing and certifying qualified Business Analysts. IIBA is the first organization to offer the formal certification for business analysis professionals. • Identifying the required skills and competencies of a qualified practitioner of Business Analysis. • Defining training and professional development standards.2 IIBA Vision Statement IIBA Mission Statement To be the world’s leading association for business analysis professionals. IIBA is headquartered in Toronto. and was formalized at the organization's first Annual General Meeting in March 2004.theiiba. • Defining and maintaining the Business Analysis Body of Knowledge® (BABOK®) Guide. The IIBA mission includes the development and maintenance of standards for the practice of Business Analysis and for the certification and recognition of its practitioners. • Access to forums for sharing your expertise. To facilitate the public recognition and certification of qualified practitioners. and building a reputation within the industry.0 About International Institute of Business Analysis IIBA is an independent non-profit professional association serving the growing field of Business Analysis. IIBA is responsible for: • Creating and developing awareness and recognition of the value and contribution of the Business Analyst. • Identifying and endorsing education providers. 2. 3 7/2/2010 . The formation of IIBA started in October of 2003.1. • Opportunities to influence and contribute to the profession and service of business analysis.org.1 2. 2. expressing your professional opinion.

Certification involves formal recognition of achievement after proving competency through an actual demonstration of a designated set of skills and/or knowledge. Additions will be made periodically based on feedback and changes to generally accepted practices. 4 7/2/2010 .2. While specific business analysis techniques may be referenced in the BABOK® Guide. The BABOK® Guide is defined and enhanced by the business analysis professionals who apply it in their daily lives. and expertise of the certified individual. the criteria for including information in the guide are that it is proven. generally accepted and widely applied. IIBA complies with all applicable laws and regulations.3 Fair & Equitable Policy IIBA policies and procedures contribute to the development. skills. CBAP® recipients are acknowledged as competent individuals performing a role that is increasingly recognized as a vital component of any successful project.0 IIBA BABOK® Guide Overview The BABOK® Guide is the collection of knowledge within the profession of Business Analysis and reflects current generally accepted practice. their associated activities and tasks and the skills necessary to be effective in their execution. but the general meaning involves the concept of a certifying organization approving the knowledge. The BABOK® Guide describes business analysis areas of knowledge. The BABOK® Guide is a reference for professional knowledge for business analysis and provides the basis for the CBAP® certification. 4. The BABOK® Guide is composed of six knowledge areas plus underlying competencies. The CBAP® certification process includes demonstrating the required experience. 3. 4. each release must be considered a move toward the complete body of knowledge.0 About the CBAP® Certification 4. A business analysis professional certification is of growing importance within Business and Information Technology projects as the range and depth of required professional knowledge continues to expand. oversight. Since the BABOK® Guide is growing and evolving. including the Americans with Disabilities Act.1 What is Certification? There are wide ranges of definitions of professional certification. knowledge and competencies of a qualified practitioner of business analysis according to requirements designated by IIBA. evaluation and maintenance of fair and equitable certification and assessment. For more information about the BABOK® Guide. experience. This program has been carefully designed to be in compliance with the International Standards Organization (ISO) 17024 standard for certifying the competence of personnel.2 CBAP® Certification Program Overview A CBAP® recipient is a recognized expert in identifying the business needs of an organization in order to determine business solutions. please visit the BABOK® section of the web site. The program is also intended to achieve ISO approval.

Specifically. • CBAP® recipients produce reliable. Certification applicants should be aware that the application process is a screening process for the exam. Therefore. • Participation in a recognized professional group. and documentation 5 7/2/2010 . A secondary certification is under consideration for the future to meet the needs of less senior Business Analysts. organizational development. the Business Analysis Professional elicits. • Validation of professional level of competence in the principles and practices of business analysis. • Demonstrated dedication to the Business Analysis profession. • CBAP® recipients can follow established standards as outlined in the IIBA BABOK® Guide. stakeholders and the solution team.4 Definition of a Business Analysis Professional The Business Analysis Professional is responsible for identifying the business needs of their clients and stakeholders to help determine solutions to business problems. 4. Benefits to the individual from acquiring and maintaining the CBAP® certification may include: Benefits to the organization resulting from employees acquiring CBAP® certification may include: • CBAP® recipients are acknowledged as competent individuals performing a role which is increasingly recognized as a vital component of any successful project. • Recognition of professional competence by professional peers and management. Solutions often include a systems development component. Solutions are not predetermined by the Business Analysis Professional. The Business Analysis Professional is a key facilitator within an organization. validates and documents business. quality assurance. analyzes.Certification applicants are not required to be an IIBA member in order to take the certification examination. training. organizational and/or operational requirements. • Advanced career potential by creating a separate and distinct career path within the information technology industry and business community. • CBAP® recipients can be identified as individuals with an advanced level of knowledge and qualifications. but may also consist of process improvement or organizational change. applicants should be very familiar with the requirements for applying and with the application process as described further in this handbook. acting as a bridge between the client. project management. 4. testing. but are driven solely by the requirements of the business. The Business Analysis Professional is responsible for requirements development and requirements management. The certification examination is only offered in the English language – other languages may be included in the future. Business Analysis is distinct from financial analysis. quality results with increased efficiency and consistency. This initial certification is targeted for senior Business Analysts only.3 Benefits of CBAP® Certification • Demonstrated knowledge of the skills necessary to be an effective Business Analyst.

The ten year time frame is based on the application submitted date.. reporting on testing status. This information will not be disclosed to anyone other than the applicant without the applicant’s consent. etc. etc. planning the requirements gathering process with the BA. The business analysis work experience can either be activities the applicant has applied directly OR activities the applicant has assisted others in applying – all activities must be aligned with the BABOK® Guide knowledge areas and underlying competencies.500 hours (i.). • Selling requirements tools/software.5 Confidentiality of Information The CBAP® Application Form.. However. resource management. IIBA must be provided with a written request identifying which exam result may be disclosed and the person or organization to which the result should be disclosed. 5.development. • Coaching or mentoring Business Analysts with respect to business analysis activities (e. etc. status reporting. writing requirements documentation. 4. To request the release of an exam result to a third party.).e. five years) business analysis work experience in the last ten years engaged in tasks specifically aligned with the knowledge areas and underlying competencies defined within the BABOK® Guide. Acceptable activities include: • Hands-on business analysis activities (e.1 Work Experience Requirement 7. Any violation of the IIBA Confidentiality Policy will be subject to disciplinary action(s) as described in the IIBA Constitution.g. 5. Requests should be submitted to the address listed on our web site at www.).g. creating and executing test scripts. reviewing requirements documents.g.g. exam results and all other CBAP® certification program-related materials are kept private and confidential.. depending on the organization.theiiba.. • Teaching of business analysis training courses.) • Programming 6 7/2/2010 . a Business Analysis Professional may perform some or all of these related functions. Activities that are not acceptable include: • Non-supervisory management of business analysis activities (e. • Project Management • Testing (e. creating test plans/strategies.org. etc. performance management.. requirements gathering.0 CBAP® Certification Requirements Each CBAP® applicant must meet the requirements specified in this section to be eligible to write the exam.

These are provided only as a guideline. 7 7/2/2010 . This is not a complete list. Each applicant’s work experience will be assessed on a case-by-case basis. BABOK® Guide Knowledge Area Business Analysis Planning and Monitoring o o o o o o o o Requirements Analysis o o o Work Experience that Qualifies Creating requirements plan to feed into project plan Identifying and documenting requirements risks Reporting on requirements progress as input to project status report Facilitating requirements gathering workshop Walkthroughs and sign-offs of requirements package Preparing and conducting requirements presentation for senior executives Determining business objectives Creating business architecture Functional requirements Non-functional requirements User requirements o o o o o o Providing weekly project status reports Conducting design walkthroughs Creating Project Charter Creating system or application architecture Creating service level agreements Creating and documenting design solution o o Work Experience that does NOT Qualify Creating project plan Identifying project risks Elicitation Requirements Management and Communication Enterprise Analysis Solution Assessment and Validation o o o o Reviewing design document and ensuring requirements are met Reviewing test strategy. The following table lists examples of work experience that will qualify and that will not qualify during the application assessment process. Indicate this on the application under Description. See below for instructions on how to document the work experience section of the application form. The Work Experience section of the application form must be filled out by project as follows: • For several small projects within the same year. test plan or test cases Executing testing Tracking and managing defects Instructions for Documenting Work Experience: 1.Neither the acceptable and unacceptable activities listed above are comprehensive. test plans and test cases to ensure requirements are met Supporting QA and testing team Reviewing defects and working with client to determine:   Priority of fix Manual work around o o o o Creating design document Creating test strategy. those projects should be combined into one project.

0. 6 months)) of business analysis work experience engaged in tasks specifically aligned with the BABOK® Guide in at least four of the six knowledge areas. This could results in your Total BA Hours falling below the minimum 7500 hours required and/or the minimum 900 hours required in 4 out of the 6 Knowledge Areas. We do the same for all KAs. • For each project. indicate the percentage of the Total BA Hours you spent on the tasks you selected. 5. from the list of tasks in the table. The percentages across all of the Knowledge Areas must total 100 within a project. check off the tasks you have completed that are aligned with the BABOK® Guide v2. 4.e. We then subtract the percentage of invalid experience that is selected (i.. Then we add up the valid Total BA Hours for KAs across all projects to ensure the applicant meets the 900 minimum hours requirement in 4 of the 6 Kas (see below for this requirement).500 hours of BA related work in the last ten years has been documented in order to meet the application requirement. 2. If either occurs.0 will be removed and the corresponding hours will be deducted from your Total BA Hours.• List projects in date order with the most recent project experience first.. 2.e. experience not aligned with the BABOK® Guide) to total experience selected for that KA to come up with the valid BA Hours for that KA.e. enter your Total BA Hours. During the assessment process. • It is mandatory that at least 7. we add up the valid Total BA Hours across all projects to ensure the applicant meets the 7500 minimum hours requirement. These hours will count towards the minimum 7500 hours of business analysis work experience requirement and the minimum 900 hours in 4 of the 6 Knowledge Areas requirement. • Resumes will not be accepted to complete this requirement. The Total BA Hours and the tasks you select must be aligned with the BABOK® Guide v2. 8 7/2/2010 . For each Knowledge Area. Finally.0. a minimum of 900 hours (i. 5. 3. You can select a task when you have either performed the task yourself or coached/mentored another Business Analyst in performing the task.. • For each project. the hours deducted for work experience the applicant selects that is not aligned with the BABOK® Guide are calculated as follows: 1. Do this for each of the 6 Knowledge Areas. We take the percentage entered for a Knowledge Area (KA) and multiply it by the number of Total BA Hours entered for the project to determine the number of BA Hours for that KA.2 Knowledge Areas Requirement Demonstrated experience and expertise (i. • Note: Any tasks you select that are not aligned with the BABOK® Guide v2. your application will be declined.

9 7/2/2010 . There must be a measurable learning objective (or set of objectives). 5. This is the minimum educational requirement.g. An opportunity to practice the task or objective being presented 4. in terms of either changing behavior or improving skills) 3. This requirement ensures there is a breadth of work experience across the Knowledge Areas. client (internal or external) or CBAP® recipient are required. Note: There will be no reduction in work experience for post secondary education 5. make the learning meaningful) AND b.. The professional development must be completed by the application submitted date and it must meet the following criteria to qualify: 1.3 Education Requirement High school or equivalent education.e. The subject matter must be directly related to business analysis or its underlying competencies as per the BABOK® Guide.e. it does not qualify for any credit..5 Reference Requirement Two references from a career manager. Fractions of Professional Development hrs may be reported in quarter (¼) hour increments after one full hour. or a facilitator/instructor who leads the group/individual through the material) 2.. and those must be directly applicable to the role of the Business Analyst (i. • All references must have known the applicant for at least 6 months. • Project Managers cannot be references unless they are also the applicant’s career manager. 5.Note: This minimum of 900 hours in 4 out of the 6 Knowledge Areas are included in the minimum 7500 hours required for the Work Experience requirement above. If the Professional Development is less than one hour. It cannot simply be a presentation on a specific topic: a. • A career manager is defined by IIBA as the person who is responsible for providing and preparing the applicant’s annual performance review. there must be a moderator for the session. In addition: • Include one current contact. There must be the opportunity for students to interact with the material (e. be able to ask questions.4 Professional Development Requirement A minimum of 21 hours of professional development in the last four years. It must be moderated/facilitated similar to a formal course (i. The reference form must clearly indicate they fill both roles or the reference will not qualify. One hour of classroom/contact time is equal to one hour of Professional Development. Note: IIBA endorsed courses (as per the EEP™ program) automatically qualify towards the 21 hrs of Professional Development for initial certification because they have already been assessed to ensure they meet the above criteria.

• It is the applicant’s responsibility to ensure the reference submits their form (either online or paper-based) in time to be considered for the exam date of interest and to do any necessary follow-up with their references.• Only 2 references will be assessed during the application assessment process. Determine two professional references that indicate suitability as an applicant for the CBAP® designation. Each reference must complete a reference form either online or in paper-based format if completing the application by paper (paper-based reference form is the CBAP® Candidate Reference Form located at www. Complete the CBAP® Exam Special Accommodation Form if required (located at www. 7. The completed online application package including completed references and adherence to the CBAP® Code of Ethical Conduct & Professional Standards OR b. For paper-based reference forms.theiiba.0). Make a copy of the application package for recording purposes. 5.org). All documents submitted to IIBA. handicap or other condition that may affect the ability to sit for the exam. 3. 4. the reference must provide the applicant with the completed reference form in a sealed envelope signed by the reference across the seal.org). Submit: a.theiiba. The following paper-based forms: 1. 2. For online applications.theiiba.0 Overall CBAP® Certification Process To be eligible for the CBAP® designation. 6.org). Agree to adhere to the CBAP® Code of Ethical Conduct & Professional Standards form either online as part of the online application process or complete the paper-based form if completing the application by paper (located at www. The completed CBAP® Application Form 2. the applicant must: 1. 6. The CBAP® Exam Special Accommodation Form (if required) A modification to the IIBA exam administration procedure may be requested due to disability.org).theiiba. The signed and dated CBAP® Code of Ethical Conduct & Professional Standards Form c. Special exam accommodation requests should 10 7/2/2010 . there is the ability to view and/or print the application at any time. Complete the CBAP® Application Form online or the paper-based version (located at www. will not be returned and become the property of IIBA. The two completed sealed CBAP® Candidate Reference Forms 3. as part of the application process. Meet the above applicant requirements (see Section 5.

Suite 240-193 Marietta. IIBA will notify the applicant. 3. 2. IIBA will notify the applicant that the package has been received within 2 weeks of receiving it. the applicant is eligible to write the CBAP® Exam at this time.It is the applicant’s responsibility to ensure IIBA receives the paper-based application package.A. GA 30066 U. The exam fee of $325. If paying the IIBA member fee. d. this fee can be paid online by credit card. of the results of this assessment within 21 business days of receiving the application. 8. For online submitted applications. For online applications.org) to the address listed above. The application fee is $125. they will not be reimbursed the exam fee. It is the applicant’s responsibility to 11 7/2/2010 . The paper-based CBAP® application package and all exam fees should be mailed to: Certification Manager 3605 Sandy Plains Road. If the application is approved. It is required with the application. IIBA will assess the application for completeness and fulfillment of the CBAP® certification requirements. The fee pays for the initial exam sitting. IIBA does not take responsibility for any application packages submitted by mail/courier that are not received.00 USD (for IIBA members) or $450 USD (for nonmembers) (+ GST/HST for Canadian residents) is payable by check or international money order to the International Institute of Business Analysis. For paper-based applications. 9. complete and mail the CBAP® Exam Special Accommodation Form (located at www.S. If the applicant does not pass the exam. Please note -.be reasonable and not compromise the validity and reliability of the exam. 11. If the applicant has special needs that may impair their ability to take the exam. NOTE – The applicant has a maximum of one (1) year from the date of their application approval and exam eligibility e-mail to successfully pass the exam.theiiba. The fee pays for the application processing and assessment. The fees: 1. and is non-refundable. upon receipt. seating is limited and filled on a first come first serve basis. via e-mail. 10. Note – for paper-based scheduled exams. they must pay the non-member fee.00 USD (+ GST/HST for Canadian residents) for all applicants (IIBA member and non-member) payable by check or international money order to the International Institute of Business Analysis. The application will not be assessed if the application fee is not received. We do not currently have support in place to submit payment of the exam fee online by credit card. a message will appear to indicate that the application has been submitted to IIBA. the applicant must be a member at the time of submitting their exam fee otherwise.

org. After registering online for the exam.org) and mail it with the exam fee before being given access to register for the exam.theiiba. If the exam fee has not been paid. via e-mail from Castle Worldwide.e. the applicant will need to complete the CBAP® Exam Fee Form (located at www. the applicant will receive. the applicant will receive. The Application Appeal process and Appeal Form are located at www. a confirmation e-mail (i. will be returned.org. a. an admission letter that includes the exam logistics. the applicant is granted Certification and may use the designation of “Certified Business Analysis Professional™ (CBAP®)”. Once the exam fee and form have been processed by IIBA. almost immediately. the applicant is not eligible to write the CBAP® Exam at this time. the approved applicant will be registered and notified of their registration by IIBA via e-mail. an admission letter (i. IIBA – Scheduling Confirmation Notice) from Castle Worldwide. For all other locations. 16. b. There will be a selection of monthly dates and times to choose from at most dedicated test centers. However. b. Computer-based testing (CBT) of the exam at a dedicated test center. 15. the applicant will receive. Approximately two weeks prior to the exam date.theiiba. The exam fee.theiiba. based on the BABOK® Guide that is designed to objectively assess and measure business analysis knowledge.org. The applicant may also appeal the Certification Body’s decision to decline the application. The paper-based exam schedule is located at www. Within a month of receiving their approval e-mail. there are 2 options to register for the exam: a. e-mail certification@theiiba. If the exam is passed. The final step in the Certification process is for the applicant to write and pass a comprehensive final examination. If an application is declined. Paper-based scheduled exams. The list of test centers is located at www. If the exam is not passed..e. 13. Notice to Schedule CBAP® Examination) which includes a User ID and Password to register online for the test center and test date of their choice. This e-mail is the applicant’s admission letter and includes the exam logistics. up to 60 days notice from registration may be required to take the exam. the applicant must wait three months from the date of their last exam before retaking the exam. 14. the applicant is allowed to retake the exam one time within the one-year period from the date of application approval and exam eligibility e-mail. via e-mail from Castle Worldwide.. 12 7/2/2010 . If a location in or near your area is not listed on our web site. If space is available at the exam sitting requested.ensure the application does not lapse. For test center locations in North America.theiiba. up to 7 days notice from registration is required to take the exam.org to inquire about other options available. 12. The applicant may reapply for CBAP® certification after three (3) months of receiving their application declined e-mail and after the applicant has remedied the reasons for the application being declined. Their application assessment results e-mail will include the reason the application was not approved. if submitted with the application package.

• If cancellation is done with fewer than 5 business days in advance of the registered exam date or. definition. CBAP® recipients should.2 Suggestions for Exam Preparation • Review the IIBA BABOK® Guide. 6. recall. Note that following these recommendations does not guarantee passing the exam. the following is the exam cancellation policy: 6.org. • Review Frequently Asked Questions (FAQ) on the IIBA web site. For paper-based scheduled exams.org) as soon as possible. • Attend training.1 Exam Cancellation Policy 1. specifically those from the Certification team. Please contact Castle directly at (919) 572-6880 for assistance.. The CBAP® exam is 3. the exam fee paid (i. Note: E-mail communications from IIBA may inadvertently be blocked or forwarded to bulk mail folders by some spam filters.g. e-mail address). $325 US or $450 US) will be forfeited and the full exam fee will be owing to IIBA in order to reschedule.. are received. the cancellation fee is not paid to Castle Worldwide. add certification@theiiba.e. For CBT exams: • All cancellations regardless of notice provided are subject to a cancellation fee of $50 US payable to Castle Worldwide as per their CBT cancellation policy. • Network on the IIBA forum and/or attend local IIBA Chapter meetings. • Review available study guide(s). • Find a business analysis mentor.org to their personal address book in their e-mail program to help ensure important certification program messages from IIBA. • Exceptions to the cancellation/reschedule policy may be made in the event of a substantiated emergency. by e-mailing certification@theiiba. therefore. If it is necessary to reschedule an exam. • Review recommended resources on the IIBA web site. Some questions are based on "comprehension" (e. etc. • Join a study group. IIBA must be notified (e-mail certification@theiiba. as needed. It is the responsibility of each CBAP® applicant to advise of changes to their contact information (i.) and 13 7/2/2010 . • Find opportunities in day-to-day work to practice tasks by following the BABOK® Guide.5 hours long and consists of 150 multiple choice questions with four possible answers to select from. an administration fee of $55 USD (+ GST/HST for Canadian residents) will be charged to the applicant and must be received by IIBA in order to reschedule. 2..17. If notification is provided to IIBA less than 30 days prior to the exam date. The following are recommendations from IIBA on how to prepare for the CBAP® exam.e. Failure to provide updated contact information to the Certification team may result in missed communications.

Please arrive at least 30 minutes early. • Current photo identification with signature (i. For paper-based scheduled exams.. 6. which is the best course of action) where the applicant must do a bit of analysis to arrive at the answer. given a scenario.g. results are calculated and finalized within 30 days of the exam date.e.4 Notification of Exam Results After the exam. the percentages above do not quite add up to 100% without rounding up.) The candidate will NOT be admitted without proper identification. • Arrive on time.33% 19. at 14 7/2/2010 . Provide the following when arriving at the exam: 6.3 Exam Day Process • Admission letter or Scheduling Confirmation Notice if taking the exam by CBT. immediate scoring is available so the candidate will see their results on the screen within minutes of submitting the exam. the reporting time is indicated in the Scheduling Confirmation Notice. It is neither all of one type or the other but covers a range of Blooms Taxonomy. Immigration card. The current exam blueprint based on v2. Passport.33% 16% Please note that due to rounding error. for CBT exams. For CBT exams. registration begins 30 minutes prior to the exam start time. For paper-based exams. Notification will be received by e-mail shortly after this 30 day period.0 of the BABOK® Guide is as follows: Knowledge Area Business Analysis Planning and Monitoring Elicitation Requirements Management and Communication Enterprise Analysis Requirements Analysis Solution Assessment and Validation Percent of Questions 19. State ID card. Driver’s license.others are based on "situational analysis" (e.33% 14% 16% 15.. • Two sharp #2 pencils with erasers if taking a paper-based scheduled exam. etc.

Those CBAP® recipients whose certification has been revoked will not be allowed to reapply for the CBAP® Certification for a period of time. indicating pass or fail status. province/state/territory and certification date posted on the IIBA web site. The applicant must complete the CBAP® Exam Re-Write Registration Form (located at www. and the standards guide for using them. The IIBA certification needs to be renewed every three years.the latest. city. The CBAP® Recertification Handbook and related forms are posted on the IIBA web site. However.8 Suspending or Withdrawing CBAP® Certification The IIBA Certification Body reserves the right to revoke an IIBA CBAP® certification at any time after review of a reported professional misconduct or for a misuse of the CBAP® logo.theiiba. If the CBAP® exam is passed. Continuing proficiency is one of the important benchmarks of a quality certification program. in the e-mail. Applicants who do not successfully pass the exam will be provided some guidance. • If they do not write and pass the exam within the one-year period. 6. on a quarterly basis. • A list of all the CBAP® recipients will have their first and last name. The Certification Body also reserves the right to conduct random post-certification audits. they must reapply (and pay full application and exam fees).6 Re-Writing the CBAP® Exam If the CBAP® exam is not passed. These are printed and mailed out. Exam registration is not done until IIBA receives the exam fee. Seating at the exam is limited and is filled on a first come first serve basis. 6. In addition: • The fee to retake the exam is $250 USD (for IIBA members) or $375 (for non-members) (+ GST/HST for Canadian residents). minimally.org) and mail it with their fee to the address indicated above. In addition: 6.5 Granting CBAP® Certification • Another e-mail will be provided after the results have been communicated with the CBAP® logo and letterhead. they must wait 3 months from the date of their last exam before retaking the exam. • The e-mail will also indicate when the CBAP® recipient can expect to receive their Certification kit which includes the certificate and wallet card. All fees paid shall be forfeited in the event of a revoked or suspended certification. as to the Knowledge Areas that require attention. 15 7/2/2010 . 6. the applicant is allowed to retake the exam once within the one-year period from the date of their application approval and exam eligibility e-mail. the applicant is granted Certification and may use the designation of “Certified Business Analysis Professional™ (CBAP®)”.7 Maintaining CBAP® Certification and Recertification All CBAP® recipients are required to meet continuing proficiency requirements in order to maintain their designation.

org and an Examination Appeal form will be provided to the applicant for completion. If the request is to appeal an application decline decision.6. 7.org. 7. • Responsibility to cooperate with the IIBA Certification Body concerning ethics violations and the collection of related information. or determination. significant circumstances that could be construed as a conflict of interest or an appearance of impropriety. a re-scoring fee of $65 US (+ GST/HST for Canadian residents) must be received by IIBA before the re-scoring can be completed. 16 7/2/2010 . • Responsibility to render only those services for which they are fully competent and qualified. and representations concerning qualification. and performance of services. 7. It is the applicant’s or CBAP® recipient’s responsibility to obtain and provide verification of any statements made within an application.0 Responsibilities to the Profession CBAP® recipients have responsibilities as indicated in this section to the Business Analysis profession. customers. examinations. 6. test item banks.10 Resolution of Appeals & Complaints CBAP® recipients and applicants for CBAP® certification may request a review of an adverse IIBA Certification Body action. experience. owners or contractors. the Application Appeal process and Application Appeal Form is located on the IIBA web site. • Responsibility to comply with laws. • Upon a reasonable and clear factual basis. • Responsibility to respect the trust and privileges grant to them. If this request includes rescoring the exam. including but not limited to the following: examination applications. truthful advertising. decision. responsibility to report possible violations of the CBAP® Code of Ethical Conduct and Professional Standards by individuals in the field of Business Analysis. the request can be made to certification@theiiba. The form must be completed and e-mailed to certification@theiiba. • Responsibility to disclose to clients.1 Compliance with all Organizational Rules and Policies • Responsibility to provide accurate and truthful representations concerning all information directly or indirectly related to all aspects of the CBAP® Certification Program.2 Professional Practice • Responsibility to provide accurate. If the request is to appeal a failed exam result. answer sheets. regulations and ethical standards governing professional practice in the state/province and/or country when providing Business Analysis services. IIBA will investigate the appeal or complaint and provide notification of their resolution.9 Audit of Candidate and CBAP® Information Applicants and CBAP® recipients may receive a request from the IIBA Certification Body to validate any information on their application form. applicant information and CBAP® CCR Program reporting forms.

and in the preparation of estimates concerning costs. truthful. • Responsibility to preserve the value of their systems. • Responsibility to report and disseminate the CBAP® Code of Ethical Conduct and Professional Standards. • Responsibility to maintain and satisfy the scope and objectives of professional service. Experience and Performance of Professional Duties • Responsibility to act honorably and legally to provide accurate and truthful representations to the public in advertising.4. • Responsibility to refrain from offering or accepting inappropriate payments. • Responsibility to give generously of their time and knowledge in training others. • Responsibility to maintain their competence by keeping their skills and knowledge current.4 Responsibilities to the Client and the Public 7. • Responsibility to respect their trust and the privileges granted with that trust. gifts or other forms of compensation for personal gain unless in conformity with applicable laws or customers of the country where business analysis services are being provided. give preference to those who are certified and who adhere to these principles.4. applications and information. • Responsibility to take care not to injure the reputation of other professionals through malice or indifference. Avoid professional association with those who practices or reputationmight diminish the Business Analysis profession. 7. or influence/interfere with professional judgments. and complete manner in relation to all professional work and research activities.2 Conflict of Interest Situations and other Prohibited Professional Situations • Responsibility to ensure that a conflict of interest does not compromise legitimate interests of a client or a customer. • Responsibility to render only those services for which they are fully competent and qualified. 17 7/2/2010 . • Responsibility to sponsor for professional advancement the best qualified Business Analysis Professionals. 7. public statements. services.7. All other things being equal. • Responsibility to maintain and respect the confidentiality of sensitive information obtained in the course of professional activities or otherwise where a clear obligation exists. and expected results.1 Qualifications.3 Advancement of the Profession • Responsibility to recognize and respect intellectual property development or owned by other and to act in an accurate.

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