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MONTH START END

january 12/28/2007 1/25/2008


Day 10 of 21

Month to YOU SHOULD


Collector # M/R Fee to date COL + / - MTD NSF DAILY
date % HAVE
DpB03W01 $5,000 $2,230 93.66% $2,381 150.95 0.00% $238.10
DpB03W02 $18,000 $11,923 139.10% $8,571 3,351.57 0.00% $857.14
DpB03W04 $7,000 $2,874 86.22% $3,333 459.33 0.00% $333.33
DpB03W05 $10,000 $5,146 108.07% $4,762 384.10 0.00% $476.19
DpB03W06 $25,000 $11,297 94.89% $11,905 607.76 0.00% $1,190.48
DpB03W07 $25,000 $8,285 69.59% $11,905 3,619.76 0.00% $1,190.48
DpB03W09 $10,000 $3,152 66.19% $4,762 1,609.90 0.00% $476.19
0 #DIV/0! $0 0.00 0.00% $0.00
0 #DIV/0! $0 $0 0.00% $0.00
0 #DIV/0! $0 $0 0.00% $0.00
0 #DIV/0! $0 $0 $0.00
0 #DIV/0! $0 $0 $0.00
0 #DIV/0! $0 $0 $0.00
0 #DIV/0! $0 $0 $0.00
0 #DIV/0! $0 $0 $0.00
0 #DIV/0! $0 $0 $0.00
0 #DIV/0! $0 $0 $0.00
0 #DIV/0! $0 $0 $0.00
DPB03
mngr $1,000 $612 128.52% $476 ($136) 0.00% $47.62
budget $101,000 $45,519 94.64% $48,095 $2,576 -2.53% $4,809.52
WANTED GOAL $106,050 NEEDED TO HIT $55,481 actual % 0.450683168317 ADJUSTED
WANTED %: 105.00% NEEDED FOR TARGET %: $60,531 DAILY $5,043.73
95% $95,950 NEEDED FOR 95% $50,431 95% DAILY $4,584.64
TO AVOID TO AVOID DISCIPLINARY TO AVOID
DISCIPLINAR $75,750 $30,231 DISCIPLINAR 2748.2727273
Y Y
$95,950
TO HIT .NOT NEEDED
ADJUSTED
THIS WORKED FOR
DAILY
MONTH 5days 100%
$2,770 $251.82 $389.05
$6,077 $552.45 $2,494.43
$4,126 $375.09 $792.67
$4,854 $441.27 $92.10
$13,703 $1,245.73 $1,798.24
$16,715 $1,519.55 $4,810.24
$6,848 $622.55 $2,086.10
$0 $0.00 $0.00
$0 $0.00 $0.00
$0 $0.00 $0.00
$0 $0.00 $0.00
$0 $0.00 $0.00
$0 $0.00 $0.00
$0 $0.00 $0.00
$0 #DIV/0! $0.00
$0 $0.00 $0.00
$0 $0.00 $0.00
$0 #DIV/0! $0.00
$388
$55,481 83.35%

$7,214.29
ATTENDANCE REPORT FOR: january
DOM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 1ST 2ND 3RD 4TH
DAY FR M T W TH F M T W TH F M T W TH F M TU W TH FR M SATURDAYS
DATES: 28 31 1 2 3 4 7 8 9 10 11 14 15 16 17 18 21 22 23 24 25 28 1ST CST 3RD EOM

T. WHEATLE X H X X X X X
C. BROWN 0.08 H X X X 5.50
C. THORNTON X H 0.05 X 0.02 U X
D. SHIELDS X H U X X 0.75 X
D. MUSE V H V V V X
P. CLARK U H 0.25 X U X X
P. CASEY X H X X X X
0
0
0
0
0
0
0
0
0
0
0

X-PRESENT "IN TRAINING" 10/2 C . . . . . . . . . . . . . . . . . . . . . .


X-PRESENT "ON FLOOR" . . . . . . . . . . . . . . . . . . . . . .
V-VACATION . . . . . . . . . . . . . . . . . . . . . .
H-HOLIDAY . . . . . . . . . . . . . . . . . . . . . .
E-EXCUSED WITHOUT PAY . . . . . . . . . . . . . . . . . . . . . .
F-FUNERAL LEAVE . . . . . . . . . . . . . . . . . . . . . .
L-LEAVE OF ABSENCE . . . . . . . . . . . . . . . . . . . . . .
D-DOCTOR'S APPOINTMENT . . . . . . . . . . . . . . . . . . . . . .
J-JURY DUTY . . . . . . . . . . . . . . . . . . . . . .
P-PERSONAL TIME . . . . . . . . . . . . . . . . . . . . . .
S-SICK . . . . . . . . . . . . . . . . . . . . . .
U-UNEXCUSED . . . . . . . . . . . . . . . . . . . . . .
T-TARDY . . . . . . . . . . . . . . . . . . . . . .
EXCEPTIONS . . . . . . . . . . . . . . . . . . . . . .
N= NO CALL NO SHOW . . . . . . . . . . . . . . . . . . . . . .
AG AH AK AL AM AN
252 21 0 0 0 0 0 252
TARDY EXCUSED HOURS
UNEXCUSED HOURS
TOTAL TIME MISSED
HOUR HOUR HOUR HOUR
S DAYS S DAYS S DAYS DAYS S

0.0 0.0 0 0.0 0 0 0 0.0 5


5.6 2.0 0 0.0 0 0 0 5.6 6
0.1 2.0 0 0.0 8 1 9 9.1 7
0.8 1.0 0 0.0 8 1 9 9.8 8
0.0 0.0 32 4.0 0 0 36 36.0 9
0.3 1.0 0 0.0 16 2 18 18.3 10
0.0 0.0 0 0.0 0 0 0 0.0 11
0.0 0.0 0 0.0 0 0 0 0.0 12
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0
0.0 0.0 0 0.0 0 0 0 0.0

0.0 0.0 0 0.0 0 0 0 0.0


78.7
Month january start date 28-Dec DAYS IN MONTH 21
end date 25-Jan DAY OF MONTH 10
Collector Station Mo/Yr #DAYS NAME Collector Station Mo/Yr #DAYS NAME Collector Station Mo/Yr #DAYS NAME
DpB03W01 2570 january 21 T. WHEATLE 1 DpB03W02 2176 january 21 C. BROWN 1 DpB03W04 2418 Dec-99 0 C. THORNTON1
D59 RED DIALER RED DIALER RED DIALER
day #calls TT/MIN dlr/#calls dlr/tt Today's Calls Today's Time day #calls tt dlr/#calls dlr/tt Today's Calls Today's Time day #calls tt dlr/#calls dlr/tt Today's Calls Today's Time

1 0 0.00 1 0 0.00 1 0 0.00


2 0 0.00 2 0 0.00 2 0 0.00
3 0 0.00 3 0 0.00 3 0 0.00
4 0 0.00 4 0 0.00 4 0 0.00
5 0 0.00 5 0 0.00 5 0 0.00
6 0 0.00 6 0 0.00 6 0 0.00
7 0 0.00 7 0 0.00 7 0 0.00
8 0 0.00 8 0 0.00 8 0 0.00
9 0 0.00 9 0 0.00 9 0 0.00
10 0 0.00 10 0 0.00 10 0 0.00
11 0 0.00 11 0 0.00 11 0 0.00
12 0 0.00 12 0 0.00 12 0 0.00
13 0 0.00 13 0 0.00 13 0 0.00
14 0 0.00 14 0 0.00 14 0 0.00
15 0 0.00 15 0 0.00 15 0 0.00
16 0 0.00 16 0 0.00 16 0 0.00
17 47 2 24 2 71 2.95 17 40 2 18 4 58 2.45 17 91 3 21 2 112 5.08
18 0 0.00 18 0 0.00 18 0 0.00
19 0 0.00 19 0 0.00 19 0 0.00
20 0 0.00 20 0 0.00 20 0 0.00
21 0 0.00 21 0 0.00 21 0 0.00
22 0 0.00 22 0 0.00 22 0 0.00
23 0 0.00 23 0 0.00 23 0 0.00
24 0 0.00 24 0 0.00 24 0 0.00
25 0 0.00 25 0 0.00 25 0 0.00
26 0 0.00 26 0 0.00 26 0 0.00
27 0 0.00 27 0 0.00 27 0 0.00
28 0 0.00 28 0 0.00 28 0 0.00
29 0 0.00 29 0 0.00 29 0 0.00
30 0 0.00 30 0 0.00 30 0 0.00
31 0 0.00 ` 31 0 0.00 31 0 0.00
2.00 3.00
AVG 2 0 1 0 71 4 AVG 2 0 1 0 58 6 AVG 4 0 1 0 112 5
TOTAL 47 2 24 2 71 2.9500 TOTAL 40 2 18 4 58 2 496 91 3 21 2 112 5
AVG CLS 71 AVG CLS 58 AVG CLS 112
AVG T/T 3.96 AVG T/T 5.77 AVG T/T 4.67
Collector Station Mo/Yr #DAYS Collector Station Mo/Yr #DAYS 1.00 Collector Station Mo/Yr #DAYS NAME
DpB03W05 2177 Dec-99 0 D. SHIELDS 1 DpB03W06 2233 Dec-99 0 D. MUSE 1 DpB03W07 2164 Dec-99 0 P. CLARK 1
RED DIALER RED DIALER RED DIALER
day #calls TT/MIN dlr/#calls TT/MIN Today's Calls Today's Time day #calls tt dlr/#calls dlr/tt Today's Calls Today's Time day #calls tt dlr/#calls dlr/tt Today's Calls Today's Time

1 0 0.00 1 0 0.00 1 0 0.00


2 0 0.00 2 0 0.00 2 0 0.00
3 0 0.00 3 0 0.00 3 0 0.00
4 0 0.00 4 0 0.00 4 0 0.00
5 71 5 59 3 130 5.03 5 0 0.00 5 46 2 18 1 64 2.75
6 0 0.00 6 0 0.00 6 0 0.00
7 0 0.00 7 0 0.00 7 0 0.00
8 0 0.00 8 0 0.00 8 0 0.00
9 0 0.00 9 0 0.00 9 0 0.00
10 0 0.00 10 0 0.00 10 0 0.00
11 0 0.00 11 0 0.00 11 0 0.00
12 0 0.00 12 0 0.00 12 0 0.00
13 0 0.00 13 0 0.00 13 0 0.00
14 0 0.00 14 0 0.00 14 0 0.00
15 0 0.00 15 0 0.00 15 0 0.00
16 0 0.00 16 0 0.00 16 0 0.00
17 89 2 14 2 103 4.80 17 86 3 19 17 105 4.78 17 10 1 0 0 10 0.50
18 0 0.00 18 0 0.00 18 0 0.00
19 0 0.00 19 0 0.00 19 0 0.00
20 0 0.00 20 0 0.00 20 0 0.00
21 0 0.00 21 0 0.00 21 0 0.00
22 0 0.00 22 0 0.00 22 0 0.00
23 0 0.00 23 0 0.00 23 0 0.00
24 0 0.00 24 0 0.00 24 0 0.00
25 0 0.00 25 0 0.00 25 0 0.00
26 0 0.00 26 0 0.00 26 0 0.00
27 0 0.00 27 0 0.00 27 0 0.00
28 0 0.00 28 0 0.00 28 0 0.00
29 0 0.00 29 0 0.00 29 0 0.00
30 0 0.00 30 0 0.00 30 0 0.00
31 0 0.00 31 0 0.00 31 0 0.00

AVG 8 0 3 0 117 6 AVG 4 0 1 1 105 21 AVG 1 0 37 2


TOTAL 160 7 73 5 233 10 TOTAL 86 3 19 17 105 5 TOTAL 18 1 74 3

AVG CLS 233 AVG CLS 105 AVG CLS 18


AVG T/T 12.42 AVG T/T 20.73 AVG T/T 1.19
Collector Station Mo/Yr #DAYS Collector Station Mo/Yr #DAYS Collector Station Mo/Yr #DAYS
DpB03W09 2144 Dec-99 0 P. CASEY 1 0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1
RED DIALER RED DIALER RED DIALER
May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time

1 0 0.00 1 0 0.00 1 0 0.00


2 0 0.00 2 0 0.00 2 0 0.00
3 0 0.00 3 0 0.00 3 0 0.00
4 0 0.00 4 0 0.00 4 0 0.00
5 46 1 0 0 46 2.30 5 22 0 13 0 35 1.43 5 55 4 126 3 181 5.90
6 0 0.00 6 0 0.00 6 0 0.00
7 0 0.00 7 0 0.00 7 0 0.00
8 0 0.00 8 0 0.00 8 0 0.00
9 0 0.00 9 0 0.00 9 0 0.00
10 0 0.00 10 0 0.00 10 0 0.00
11 0 0.00 11 0 0.00 11 0 0.00
12 0 0.00 12 0 0.00 12 0 0.00
13 0 0.00 13 0 0.00 13 0 0.00
14 0 0.00 14 0 0.00 14 0 0.00
15 0 0.00 15 0 0.00 15 0 0.00
16 0 0.00 16 0 0.00 16 0 0.00
17 0 0.00 17 68 2 17 2 85 3.83 17 0 0.00
18 0 0.00 18 0 0.00 18 0 0.00
19 0 0.00 19 0 0.00 19 0 0.00
20 0 0.00 20 0 0.00 20 0 0.00
21 0 0.00 21 0 0.00 21 0 0.00
22 0 0.00 22 0 0.00 22 0 0.00
23 0 0.00 23 0 0.00 23 0 0.00
24 0 0.00 24 0 0.00 24 0 0.00
25 0 0.00 25 0 0.00 25 0 0.00
26 0 0.00 26 0 0.00 26 0 0.00
27 0 0.00 27 0 0.00 27 0 0.00
28 0 0.00 28 0 0.00 28 0 0.00
29 0 0.00 29 0 0.00 29 0 0.00
30 0 0.00 30 0 0.00 30 0 0.00
31 0 0.00 31 0 0.00 31 0 0.00
0.96 1.90 4.00
AVG 2 0 0 0 46 1 AVG 4 0 1 0 60 2 AVG 3 0 6 0 181 7
TOTAL 46 1 0 0 46 2 TOTAL 90 2 30 3 120 5 TOTAL 55 4 126 3 181 6

AVG CLS 46 AVG CLS #DIV/0!


0 0.96 AVG T/T 6.95

Collector Station Mo/Yr #DAYS Collector Station Mo/Yr #DAYS Collector Station Mo/Yr #DAYS
0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1
RED DIALER RED DIALER RED DIALER
May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time

1 0 0.00 1 0 0.00 1 0 0.00


2 0 0.00 2 0 0.00 2 0 0.00
3 0 0.00 3 0 0.00 3 0 0.00
4 0 0.00 4 0 0.00 4 0 0.00
5 0 0.00 5 0 0.00 5 0 0.00
6 0 0.00 6 0 0.00 6 0 0.00
7 0 0.00 7 0 0.00 7 0 0.00
8 0 0.00 8 0 0.00 8 0 0.00
9 0 0.00 9 0 0.00 9 0 0.00
10 0 0.00 10 0 0.00 10 0 0.00
11 0 0.00 11 0 0.00 11 0 0.00
12 0 0.00 12 0 0.00 12 0 0.00
13 0 0.00 13 0 0.00 13 0 0.00
14 0 0.00 14 0 0.00 14 0 0.00
15 0 0.00 15 0 0.00 15 0 0.00
16 0 0.00 16 0 0.00 16 0 0.00
17 0 0.00 17 0 0.00 17 0 0.00
18 0 0.00 18 0 0.00 18 0 0.00
19 0 0.00 19 0 0.00 19 0 0.00
20 0 0.00 20 0 0.00 20 0 0.00
21 0 0.00 21 0 0.00 21 0 0.00
22 0 0.00 22 0 0.00 22 0 0.00
23 0 0.00 23 0 0.00 23 0 0.00
24 0 0.00 24 0 0.00 24 0 0.00
25 0 0.00 25 0 0.00 25 0 0.00
26 0 0.00 26 0 0.00 26 0 0.00
27 0 0.00 27 0 0.00 27 0 0.00
28 0 0.00 28 0 0.00 28 0 0.00
29 0 0.00 29 0 0.00 29 0 0.00
30 0 0.00 30 0 0.00 30 0 0.00
31 0 0.00 31 0 0.00 31 0 0.00
0.00 0.00 0.00 0.00
AVG 0 0 0 0 #DIV/0! #DIV/0! AVG 0 0 0 0 #DIV/0! #DIV/0! AVG 0 0 0 0 #DIV/0! #DIV/0!
TOTAL 0 0 0 0 0 0 TOTAL 0 0 0 0 0 0 TOTAL 0 0 0 0 0 0

AVG CLS #DIV/0! AVG CLS #DIV/0! AVG CLS 0


AVG T/T 0.00 AVG T/T 0.00 AVG T/T 0.00

Collector Station Mo/Yr #DAYS Collector Collector Station Mo/Yr #DAYS


0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1
RED DIALER DIALER RED DIALER
May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time

1 0 0.00 1 0 0.00 1 0 0.00


2 0 0.00 2 0 0.00 2 0 0.00
3 0 0.00 3 0 0.00 3 0 0.00
4 0 0.00 4 0 0.00 4 0 0.00
5 0 0.00 5 0 0.00 5 0 0.00
6 0 0.00 6 0 0.00 6 0 0.00
7 0 0.00 7 0 0.00 7 0 0.00
8 0 0.00 8 0 0.00 8 0 0.00
9 0 0.00 9 0 0.00 9 0 0.00
10 0 0.00 10 0 0.00 10 0 0.00
11 0 0.00 11 0 0.00 11 0 0.00
12 0 0.00 12 0 0.00 12 0 0.00
13 0 0.00 13 0 0.00 13 0 0.00
14 0 0.00 14 0 0.00 14 0 0.00
15 0 0.00 15 0 0.00 15 0 0.00
16 0 0.00 16 0 0.00 16 0 0.00
17 0 0.00 17 0 0.00 17 0 0.00
18 0 0.00 18 0 0.00 18 0 0.00
19 0 0.00 19 0 0.00 19 0 0.00
20 0 0.00 20 0 0.00 20 0 0.00
21 0 0.00 21 0 0.00 21 0 0.00
22 0 0.00 22 0 0.00 22 0 0.00
23 0 0.00 23 0 0.00 23 0 0.00
24 0 0.00 24 0 0.00 24 0 0.00
25 0 0.00 25 0 0.00 25 0 0.00
26 0 0.00 26 0 0.00 26 0 0.00
27 0 0.00 27 0 0.00 27 0 0.00
28 0 0.00 28 0 0.00 28 0 0.00
29 0 0.00 29 0 0.00 29 0 0.00
30 0 0.00 30 0 0.00 30 0 0.00
31 0 0.00 31 0 0.00 31 0 0.00
0.00 0.00 0.00
AVG 0 0 0 0 #DIV/0! #DIV/0! AVG 0 0 0 0 #DIV/0! #DIV/0! AVG 0 0 0 0 #DIV/0! #DIV/0!
TOTAL 0 0 0 0 0 0 TOTAL 0 0 0 0 0 0 TOTAL 0 0 0 0 0 0

AVG CLS #DIV/0! AVG CLS #DIV/0! AVG CLS #DIV/0!


AVG T/T 0.00 AVG T/T 0.00 AVG T/T 0.00
Collector Station Mo/Yr #DAYS Collector Collector Station Mo/Yr #DAYS
0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1
RED DIALER DIALER RED DIALER
May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time

1 0 0.00 1 0 0.00 1 0 0.00


2 0 0.00 2 0 0.00 2 0 0.00
3 0 0.00 3 0 0.00 3 0 0.00
4 0 0.00 4 0 0.00 4 0 0.00
5 0 0.00 5 0 0.00 5 0 0.00
6 0 0.00 6 0 0.00 6 0 0.00
7 0 0.00 7 0 0.00 7 0 0.00
8 0 0.00 8 0 0.00 8 0 0.00
9 0 0.00 9 0 0.00 9 0 0.00
10 0 0.00 10 0 0.00 10 0 0.00
11 0 0.00 11 0 0.00 11 0 0.00
12 0 0.00 12 0 0.00 12 0 0.00
13 0 0.00 13 0 0.00 13 0 0.00
14 0 0.00 14 0 0.00 14 0 0.00
15 0 0.00 15 0 0.00 15 0 0.00
16 0 0.00 16 0 0.00 16 0 0.00
17 0 0.00 17 0 0.00 17 0 0.00
18 0 0.00 18 0 0.00 18 0 0.00
19 0 0.00 19 0 0.00 19 0 0.00
20 0 0.00 20 0 0.00 20 0 0.00
21 0 0.00 21 0 0.00 21 0 0.00
22 0 0.00 22 0 0.00 22 0 0.00
23 0 0.00 23 0 0.00 23 0 0.00
24 0 0.00 24 0 0.00 24 0 0.00
25 0 0.00 25 0 0.00 25 0 0.00
26 0 0.00 26 0 0.00 26 0 0.00
27 0 0.00 27 0 0.00 27 0 0.00
28 0 0.00 28 0 0.00 28 0 0.00
29 0 0.00 29 0 0.00 29 0 0.00
30 0 0.00 30 0 0.00 30 0 0.00
31 0 0.00 31 0 0.00 31 0 0.00
0.00 0.00 0.00
AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
TOTAL 0 0 0 0 0 0 TOTAL 0 0 0 0 0 0 TOTAL 0 0 0 0 0 0

AVG CLS #DIV/0! AVG CLS #DIV/0! AVG CLS #DIV/0!


AVG T/T 0.00 AVG T/T 0.00 AVG T/T 0.00

Collector Station Mo/Yr #DAYS


Dec-99 0
E63 MANGR LARRY EDWARDS

1 0 0.00
2 0 0.00
3 0 0.00
4 0 0.00
5 0 0.00
6 0 0.00
7 0 0.00
8 0 0.00
9 0 0.00
10 0 0.00
11 0 0.00
12 0 0.00
13 0 0.00
14 0 0.00
15 0 0.00
16 0 0.00
17 0 0.00
18 0 0.00
19 0 0.00
20 0 0.00
21 0 0.00
22 0 0.00
23 0 0.00
24 0 0.00
25 0 0.00
26 0 0.00
27 0 0.00
28 0 0.00
29 0 0.00
30 0 0.00
31 0 0.00
0.00
AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
TOTAL 0 0 0 0 0 0

AVG CLS #DIV/0!


AVG T/T 0.00
Hourly call goals day 1

10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase
20 calls

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 2 2 62 60 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 77 77 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 0 39 39 48 9 -48 0 0 0 0
P. CLARK 0 0 0 1 1 1 0 89 88 95 6 -95 0 0 0 0
P. CASEY 0 0 0 1 1 1 0 92 91 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 4 0 2 422 0 418 473 0 51 0 0 -473 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 09 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

Hourly call goals day 2


10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Increase

Increase

Increase

Increase

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20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 2 2 62 60 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 77 77 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 0 39 39 48 9 -48 0 0 0 0
P. CLARK 0 0 0 1 1 1 0 89 88 95 6 -95 0 0 0 0
P. CASEY 0 0 0 1 1 1 0 92 91 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 4 0 2 422 0 418 473 0 51 0 0 -473 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 09 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

Hourly call goals day 3


10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

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8:00-9:00pm
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20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 1 1 62 61 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 0 77 77 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 0 0 139 139 49 -90 -49 0 0 0 0
P. CLARK 0 0 0 1 1 0 -1 189 189 95 -94 -95 0 0 0 0
P. CASEY 0 0 0 1 1 0 -1 92 92 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 1 0 -1 622 0 621 474 0 -148 0 0 -474 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 10 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

Hourly call goals day 4


10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

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8:00-9:00pm
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20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -1 -1 62 63 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -1 -1 1 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -1 -1 77 78 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -1 -1 239 240 50 -189 -50 0 0 0 0
P. CLARK 0 0 0 1 1 -1 -2 289 290 95 -194 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -2 -3 92 94 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -7 0 -9 822 0 829 475 0 -347 0 0 -475 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 11 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
Hourly call goals day 5

10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

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20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -2 -2 62 64 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -2 -2 2 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -2 -2 77 79 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -3 -3 339 342 51 -288 -51 0 0 0 0
P. CLARK 0 0 0 1 1 -3 -4 389 392 95 -294 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -3 -4 92 95 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -15 0 -17 ### 0 ### 476 0 -546 0 0 -476 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 12 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

Hourly call goals day 6


10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

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20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -3 -3 62 65 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -3 -3 3 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -4 -4 77 81 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -4 -4 439 443 52 -387 -52 0 0 0 0
P. CLARK 0 0 0 1 1 -4 -5 489 493 95 -394 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -4 -5 92 96 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -22 0 -24 ### 0 ### 477 0 -745 0 0 -477 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 13 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls. 10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 7

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -4 -4 62 66 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -5 -5 5 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -5 -5 77 82 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -5 -5 539 544 53 -486 -53 0 0 0 0
P. CLARK 0 0 0 1 1 -5 -6 589 594 95 -494 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -6 -7 92 98 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -30 0 -32 ### 0 ### 478 0 -944 0 0 -478 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 14 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 8

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -6 -6 62 68 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -6 -6 6 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -6 -6 77 83 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -6 -6 639 645 54 -585 -54 0 0 0 0
P. CLARK 0 0 0 1 1 -7 -8 689 696 95 -594 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -7 -8 92 99 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -38 0 -40 ### 0 ### 479 0 ### 0 0 -479 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 15 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 9

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -7 -7 62 69 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -7 -7 7 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -7 -7 77 84 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -8 -8 739 747 55 -684 -55 0 0 0 0
P. CLARK 0 0 0 1 1 -8 -9 789 797 95 -694 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -8 -9 92 100 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -45 0 -47 ### 0 ### 480 0 ### 0 0 -480 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 16 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 10

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -8 -8 62 70 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -9 -9 9 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -9 -9 77 86 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -9 -9 839 848 56 -783 -56 0 0 0 0
P. CLARK 0 0 0 1 1 -9 -10 889 898 95 -794 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -9 -10 92 101 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -53 0 -55 ### 0 ### 481 0 ### 0 0 -481 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 17 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

Hourly call goals day 11


10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

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20 calls
T. WHEATLE 1 17 16 -17 0 0 0 0 0 0 0 0 0 0
C. BROWN 0 0 0 0 0 0 0 0 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 0 0 0 0 0 0 0
D. MUSE 0 0 0 0 0 0 0 0 0 0 0 0
P. CLARK 0 0 0 0 0 0 0 0 0 0 0 0
P. CASEY 14 17 3 -17 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 15 0 34 0 19 0 0 -34 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 9 to 11
error with 10 am call log

**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.

10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 12

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -11 -11 62 73 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -11 -11 11 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -11 -11 77 88 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -12 -12 1039 1051 58 -981 -58 0 0 0 0
P. CLARK 0 0 0 1 1 -12 -13 1089 1101 95 -994 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -12 -13 92 104 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -68 0 -70 ### 0 ### 483 0 ### 0 0 -483 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 19 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 13

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -12 -12 62 74 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -12 -12 12 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -13 -13 77 90 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -13 -13 1139 1152 59 ### -59 0 0 0 0
P. CLARK 0 0 0 1 1 -13 -14 1189 1202 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -13 -14 92 105 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -76 0 -78 ### 0 ### 484 0 ### 0 0 -484 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 20 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 14

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -13 -13 62 75 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -14 -14 14 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -14 -14 77 91 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -14 -14 1239 1253 60 ### -60 0 0 0 0
P. CLARK 0 0 0 1 1 -14 -15 1289 1303 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -15 -16 92 107 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -84 0 -86 ### 0 ### 485 0 ### 0 0 -485 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 21 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
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Hourly call goals day 15

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -15 -15 62 77 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -15 -15 15 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -15 -15 77 92 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -15 -15 1339 1354 61 ### -61 0 0 0 0
P. CLARK 0 0 0 1 1 -16 -17 1389 1405 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -16 -17 92 108 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -92 0 -94 ### 0 ### 486 0 ### 0 0 -486 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 22 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Initials

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Hourly call goals day 16

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -16 -16 62 78 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -16 -16 16 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -16 -16 77 93 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -17 -17 1439 1456 62 ### -62 0 0 0 0
P. CLARK 0 0 0 1 1 -17 -18 1489 1506 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -17 -18 92 109 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -99 0 -101 ### 0 ### 487 0 ### 0 0 -487 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 23 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Initials

Initials

Initials

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Initials

Initials

Initials

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Initials
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Increase
Hourly call goals day 17

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -17 -17 62 79 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -18 -18 18 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -18 -18 77 95 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -18 -18 1539 1557 63 ### -63 0 0 0 0
P. CLARK 0 0 0 1 1 -18 -19 1589 1607 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -18 -19 92 110 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -107 0 -109 ### 0 ### 488 0 ### 0 0 -488 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 24 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

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Initials

Initials

Initials
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Hourly call goals day 18

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -19 -19 62 81 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -19 -19 19 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -19 -19 77 96 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -19 -19 1639 1658 64 ### -64 0 0 0 0
P. CLARK 0 0 0 1 1 -19 -20 1689 1708 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -20 -21 92 112 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -115 0 -117 ### 0 ### 489 0 ### 0 0 -489 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 25 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials
Increase

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Increase
Hourly call goals day 19

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -20 -20 62 82 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -20 -20 20 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -20 -20 77 97 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -21 -21 1739 1760 65 ### -65 0 0 0 0
P. CLARK 0 0 0 1 1 -21 -22 1789 1810 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -21 -22 92 113 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -123 0 -125 ### 0 ### 490 0 ### 0 0 -490 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 26 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials
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Increase
Hourly call goals day 20

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -21 -21 62 83 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -21 -21 21 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -22 -22 77 99 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -22 -22 1839 1861 66 ### -66 0 0 0 0
P. CLARK 0 0 0 1 1 -22 -23 1889 1911 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -22 -23 92 114 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -130 0 -132 ### 0 ### 491 0 ### 0 0 -491 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 27 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.

10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials
Increase

Increase

Increase

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Increase
Hourly call goals day 21

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -22 -22 62 84 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -23 -23 23 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -23 -23 77 100 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -23 -23 1939 1962 67 ### -67 0 0 0 0
P. CLARK 0 0 0 1 1 -23 -24 1989 2012 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -24 -25 92 116 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -138 0 -140 ### 0 ### 492 0 ### 0 0 -492 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 28 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am

11:00-12:00pm
9:00-10:00am

12:00-1:00pm
8:00-9:00am

1:00-2:00pm

2:00-3:00pm

3:00-4:00pm

4:00-5:00pm

5:00-6:00pm

6:00-7:00pm

7:00-8:00pm

8:00-9:00pm
Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials

Initials
Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase

Increase
Hourly call goals day 22

20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -24 -24 62 86 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -24 -24 24 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -24 -24 77 101 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -24 -24 2039 2063 68 ### -68 0 0 0 0
P. CLARK 0 0 0 1 1 -25 -26 2089 2114 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -25 -26 92 117 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -146 0 -148 ### 0 ### 493 0 ### 0 0 -493 0 0 0 0 0 0 0 0 0 0 0 0

Dialer 29 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 12/29/2007 DAY 1
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1 11540762 11561010 11543035 11497498 11616458 11543076 11542982
2 11540772 11560890 11543029 11498266 11616451 11543184 11542988
3 11540774 11560811 11542989 11500405 11616426 11543144 11542573
4 11540036 11560878 11542966 11520915 11616424 11543062 11542541
5 11542415 11560550 11542961 11540064 11616360 11543098 11182798
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 12/31/2007 DAY 2
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0

Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24


Total in WIP
Today
Past Due

1 11541066 11503792 11503790 11563374 11560867 10433510 10449962


2 11541068 11503843 11522207 11563349 11560861 10438083 10496443
3 11541091 11503903 11521850 11563195 11560817 10437819 10955180
4 11541092 11503907 11521851 11561976 11560544 10436861 10954929

5 11541102 11503870 11521886 11561746 11560536 10435201 10960507


6
7
8

9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 1/1/2008 DAY 3
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0

Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24


Total in WIP
Today
Past Due

1
2
3
4
5
6
7
8
9

10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 1/3/2008 DAY 4
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24

Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 1/4/2008 DAY 5
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
5 DAYS 73.91 56.02 75.78 63.64 0 67.31 86.58 80.28 62.5
1
2
3
4
5
6

7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/5/2007 DAY 6
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
WORKCHAIN 249 152 170 232 309 292 307 227 299

Today
Past Due
1 6005090 6462875 6152303 5988113 6005616 6481482 6481481 5855410 6078658
2 6379645 6465299 6125951 6179947 6101611 6481485 6481524 5855695 6421501
3 6402565 6465493 5931879 5840850 6238075 6660014 6481753 5856042 6421385
4 6285177 6472669 5968170 5880570 6329073 6660874 6660867 5876197 6181545
5 5841266 5856155 5130346 6304437 6462680 6660692 6660746 5876892 6181534
6

7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/8/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP 177 118 270 227 220 249 162 413
Today 46 34 7 5 25 6 10 47

Past Due 129 49 194 6 150 226 127 222


1 6176707
2 5530842
3 5923134

4 6246286
5 4942260
6
7

8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/9/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/8/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2

3
4
5
6

7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/9/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP

Today
Past Due
1
2

3
4
5
6

7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/10/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today

Past Due

1 6312336 6398722 6169468 6309562 6185600


2 6140516 6273715 6311005 4930431 6304405
3 6372341 6304420 6279444 6185566 6371618
4 6324999 6402244 6396652 6126103 6176459
5 6317073 6372163 6169787 6126066 6325629
6 6246808 6424929 6396543 6298940 6425383
7 6273567 6398722 5919502 6126025 6246359
8 6260171 6305362 6300328 6284092 6179330
9 6191321 6285007 6439636 6246243 6063893
10 6246672 6305392 6126019 6279532
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/11/2007 DAY 12
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/12/2007 DAY 13
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0

Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24


Total in WIP
Today
Past Due

1
2
3
4

5
6
7
8

9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/15/2007 DAY14
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0

Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24


Total in WIP
Today
Past Due

1 11179164 11503928 11237293 11178352


2 11179166 11503932 11237225 11178466
3 11179167 11503792 11236735 11178429
4 11179168 11503903 11236748 11178420
5 11179171 11503907 11236770 11178423
6
7
8
9

10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/16/2007 DAY 15
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24

Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/19/2007 DAY 16
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1 10438006 10438502 10436435 10438648 10437832 11179701 10436636 10438426
2 10437891 10438503 10436289 10438411 10437881 10438497 10436534 10437424
3 10437338 10438551 10436424 10438053 10437889 10438456 10436318 10436133
4 10436311 10438572 10436392 10437840 10437895 10438486 10436341 10436143
5 10436279 10438649 10435734 10438214 10437943 10438288 10436379 10436190
6 10438445
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/20/2007 DAY 17
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0

Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24


Total in WIP
Today
Past Due

1 10436270 10438548 10436393 10446068 10438009 10438439 10451309 10445280


2 10436291 10438570 10435568 10446103 10437826 10438041 10445911 10441247
3 10436305 10438549 10435534 10445356 10437812 10438051 10441606 10439871
4 10436295 10438266 10435511 10445153 10437554 10438073 10437622 10439009

5 10436005 10438268 10435550 10443888 10437576 10438083 10436729 10435760


6
7
8

9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/21/2007 DAY TURKEY
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0

Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24


Total in WIP 201 128 222 224 231 228 178 226
Today 45 39 35 1 80 64 18 27
Past Due 38 35 133 3 111 117 117 83

1 6185594 6310761
2 6371661 6402054
3 6312336 6402698
4
5
6
7
8
9

10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/22/2007 DAY 19
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24

Total in WIP 118 121 226 223 256 248 168 230
Today 35 45 18 59 52 47 72 37
Past Due 27 31 167 10 155 181 69 64
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/23/2007 DAY 20
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7

8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/24/2007 DAY21
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today

Past Due
1
2
3

4
5
6
7

8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/25/2007 DAY22
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due

1
2
3
4

5
6
7
8

9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/26/2007 DAY23
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
0 0

0 0

0 0

0 0

0 0

0 0
0 0
0 0
0 0

0 0
0 0

0 0
0 0
0 0
0 0

0 0
0 0

0 0
0 0

0 0
0 0
0 0
0 0

0 0

0 0

0 0

0 0

0 0
0 0
0 0
0 0

0 0

0 0

0 0

0 0

0 0
0 0
0 0
0 0

0 0
0 0

0 0
0 0
0 0
0 0
DIRECT PAYMENT 15
15
15
file number amount paiddate paid method of payment date placed 15 shows batched fee
10435638 8867 1/5/2007 pbp dpb03w02 15 133005
10452042 9646.89 12/26/2007 check to client dpb03w02 15% 1/4/2008 144703.35
10470490 1152.512/20/2007 mail dpb03w02 15% 17287.5
10479512 670012/31/2007 pbp dpb03w02 15% 100500
10479881 1938.54 30-Nov paid at citibank confirmed with ba dpb03w04 15% 29078.1
10957044 1082011/29/2007 payment to client dpb03w07 15% 1623
10957826 1768 8-Dec direct dpb03w02 15% 265.2
11180296 3736.69 12/23/2007 direct dpb03w02 15% 560.5035
11242403 161712/29/2007 direct dpb03w02 15% 242.55
11242668 280012/22/2007 mail dpb03w02 15% 420
11242668 200 12/7/2007 direct dpb03w02 15% 30
11562424 470012/31/2007 mail dpb03w02 15% 705
11563130 5448.69 12/28/2007 check dpb03w07 15% 1/4/2008 817.3035
11503909 7700
sent to howard because it is shown as adjustment but was a payme15% 1155
10959477 1011 dpb03w07 15% 1/2/2008 151.65
11733408 370 dpb03w07 15% 1/2/2008 55.5
11561503 250 dpb03w07 15% 1/2/2008 37.5
11733371 1/7/2008 dpb03w07 15% 0
11734641 17594 1/10/2008 12/1/2007 dpb03w07 15% 2639.1
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
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15%
missing accounts

account number name ssi amount date placed date reported who pitched
5396550110749608 miley, wc 870 12/7/2007 1/3/2008 dpb03w07
5424180448050697 Deborah Boyer 585304209 >10K 12/21/2007 1/2/2008 dpb03w07
5121079601734632 billy kee 253649788 5185 ?? 1/3/2008 dpb03w05
jose sr 55462180 31-Dec 1/4/2008 dpb03w02
disposition icc best# contact

very emotional, wanted to assume. 5418952213 5415103545 cindy giifford


pitched for balance 4044254781 7704783963
pitched for balance 7183236965 jose jr
january Day

# OF
COLL LARRY EDWARDS DATE
ACCOUNTS

TOTALS 0
# OF
DpB03W01 T. WHEATLE DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 25
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 25
# OF
DpB03W02 C. BROWN DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 26
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 47
# OF
DpB03W04 C. THORNTON DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 27
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 48
# OF
DpB03W05 D. SHIELDS DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 26
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 47
# OF
DpB03W06 D. MUSE DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
DpB03W07 P. CLARK DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
DpB03W09 P. CASEY DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 21
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 21
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
12.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
15.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
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TOTALS 0
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TOTALS 0
# OF
0.00 0.00 DATE
ACCOUNTS
10 of 21

DOLLAR # OF # MONTH TO PERCE


AMOUNT ACCOUNT DATE NTAGE
#DIV/0!

$0
MONTHLY
$$ # MTD %%%
#
52.5 48%

$25,709

25708.68 52.5
MONTHLY
$$ # MTD %%%
#
53
$37,862

$29,313

67174.99 0 52.5
MONTHLY
$$ # MTD %%%
#
53

$37,975

$29,264
67238.61 0 52.5
MONTHLY
$$ # MTD %%%
#
53

$37,890

$30,552

68441.75 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53

0 0 52.5
MONTHLY
$$ # MTD %%%
#
53

$37,932
37931.9 0 52.5
MONTHLY
$$ # MTD %%%
#
53

$37,941

37940.98 0 52.5
MONTHLY
$$ # MTD %%%
#
53

0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53

0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#

0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
january Day of
C D E 10 21 L
Average % OF
Total Calls Total talk Average
Collector # calls per
MTD time MTD TT per day GOAL NAME
day
1 DpB03W01 71 3 2 0 2% T. WHEATLE
1 DpB03W02 58 2 2 0 2% C. BROWN
1 DpB03W04 112 5 4 0 4% C. THORNTON
1 DpB03W05 233 10 8 0 8% D. SHIELDS
1 DpB03W06 105 5 4 0 4% D. MUSE
1 DpB03W07 74 3 0 0 3% P. CLARK
1 DpB03W09 46 2 2 0 1% P. CASEY
0 0 120 5 4 0 4% 0%
0 0 181 1 3 0 6% 0
0 0 0 0 0 0 #VALUE! 0
0 0 0 0 0 0 0% 0
0 0 0 0 0 0 0% 0
0 0 0 0 0 0 0% 0
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
1 DPB03 0 0 0 0 0%
TEAM AVG 143 5.27 4 0.16
F = Well below standards (under 110) O = Meets standards (125-150)
X = Below standards (110-124) G = Exceeds standards (over 150)
COLLECTOR EXT.
DpB03W01 2570
DpB03W02 2176
DpB03W04 2418
DpB03W05 2177
DpB03W06 2233
DpB03W07 2164
DpB03W09 2144
0 0
0 0
0 0
0 0
0 0
0 0
1
Fee to Work Work
PDC New Hot New Solid Dialer Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls Hours
$$ ## $$
T. WHEATLE $2,230 0.00 0 0
C. BROWN $11,923 0.00 0 0
C. THORNTON $2,874 0.00 0 0
D. SHIELDS $5,146 0.00 0 0
D. MUSE $11,297 0.00 0 0
P. CLARK $8,285 0.00 0 0
P. CASEY $3,152 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0
0

E63 LARRY EDWA $612


average
TOTAL $45,519 $0 $0 $0 0 0.00 0 0

X-PRESENT
P-PERSONAL TIME / LEAVE OF ABSEN
S-SICK
U-UNEXCUSED
V-VACATION
L-LATE
J-JURY DUTY
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY
Manual Call MTD
PAST DUE Attendance
Calls Goal GOAL

0 0 0 0.00 93.7%
0 0 0 0.00 139.1%
0 0 0 0.00 86.2%
0 0 0 0.00 108.1%
0 0 0 0.00 94.9%
0 0 0 0.00 69.6%
0 0 0 0.00 66.2%
0 0 0 0.00 #DIV/0!
0 0 0 0.00 #DIV/0!
0 0 0 0.00 #DIV/0!
0 #REF! 0 0.00 #DIV/0!
0 0 0 0.00 #DIV/0!
0 0
0 0

0 0.00 #DIV/0!
0.00 128.5%

0 #REF!
100% OR
BETTER
REQUIRE
MENTS
80% OF
REQUIRE
MENTS
MENT

NEEDED
2
Fee to Work Work
PDC New Hot New Solid Dialer Manual Call
Collector Date
$$ $$ $$
Placed Placed
Calls Calls
Total Calls PAST DUE Attendance
Goal
MTD GOAL
$$ ## $$
T. WHEATLE $166 $0 $303 $127 0 0.00 34 85 119 0 0 5.95 93.7% 7
C. BROWN $862 $0 $6,852 $1,287 0 0.00 31 23 54 0 0 2.70 139.1%
C. THORNTON $139 $322 $1,952 $300 0 0.00 49 70 119 0 0 5.95 86.2%
D. SHIELDS $394 $248 $1,256 $456 0 0.00 30 91 121 0 0 6.05 108.1%
D. MUSE $3,620 $0 $0 $0 0 0.00 0 0 0 0 0 0.00 94.9%
P. CLARK $2,047 $750 $0 $0 0 0.00 0 0 0 0 0 0.00 69.6%
P. CASEY $541 $223 $549 $252 0 0.00 39 75 114 0 0 5.70 66.2%

0 0.00 #DIV/0!
E63 LARRY EDWA $20 0.00 128.5%
average $220 $1,559 $346 26 49 75 0 0 4
TOTAL $7,789 $1,543$10,912 $2,422 0 0 183 344 527 0 0 26.35 #DIV/0!
Not a bad production day. We can definitely improve, but I am happy with this start. It shows that EXCEEDS
X-PRESENT we can put forth effort. Let us continue this trend and push for better. I know you guys say that STANDARD
P-PERSONAL TIME / LEAVE OF ABSEN
are calls aren't accurate and I say show me. I believe you guys work hard and I expect the best
from my team. As part of the management team I will be sharing and reviewing this information NEEDS
S-SICK with our GM's on a ongoing basis. It is up to you to make us proud and give us your best effort IMPROVEMENT
U-UNEXCUSED everyday. We know some days will be tougher than others. Lets make it so we don't have too
V-VACATION many of them. Let's make our jobs fun and profitable!!! Get on the phones and get money. ACCEPTABLE
L-LATE Remember that making calls and fee are essential in your positions. 100 calls daily will get you
about 30 opportunities to make something happen. 150 calls made a day will get you more
J-JURY DUTY DEFICIENT
contacts and opportunities. You can do it!! Show that the opportunity is deserved not given!!!!
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY
3
Work Work
Fee to Date PDC New Hot New Solid Dialer Manual Call
Collector $$ $$ $$ $$
Placed Placed
Calls Calls
Total Calls PAST DUE Attendance
Goal
MTD GOAL
## $$
T. WHEATLE $293 $102 $105 $201 0 0.00 49 74 123 X 6.15 93.7% 7
C. BROWN $2,212 $522 $3,838 $1,360 0 0.00 26 63 89 X 4.45 139.1%
C. THORNTON $605 $105 $1,120 $239 0 0.00 41 59 100 X 5.00 86.2%
D. SHIELDS $642 $352 0 0.00 0 0 0 0.00 108.1%
D. MUSE $5,225 $0 0 0.00 0 0 0 X 0.00 94.9%
P. CLARK $2,047 $750 $0 $2,129 0 0.00 6 26 32 X 1.60 69.6%
P. CASEY $616 $223 $1,326 $604 0 0.00 61 64 125 X 6.25 66.2%
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0
0
0
0
0 0.00 #DIV/0!
E63 LARRY EDWA $20 0.00 128.5%
average $293 $913 $648 26 41 67 0 0 3
TOTAL $11,660 $2,054 $6,389 $4,533 0 0 183 286 469 0 0 23.45 #DIV/0!

X-PRESENT *Good job Phyllis and Theresa for leading the charge on calls. Everyone else step it up a notch!!
P-PERSONAL TIME *OVERS!!! I depend on you as leaders of our teams. I understand you guys are pushing hard for your commissions right
S-SICK Keep up the intensity through the month. I also need you guys to produce more in the way of fee. I know you are doing meets standards
U-UNEXCUSED best right now. I appreciate it!! Make the company appreciate it too1 Put ridiculously huge amounts of fee on the board!!
V-VACATION *Bear in mind I will be holding week end reviews come Monday to let you all know where you stand performance ACCEPTABLE
L-LATE wise
J-JURY DUTY *We are currently @ 79%. Let's get to 95 by the end of next week. Keep up the effort and make the best of what we have!! DEFICIENT
B-BEREAVEMENT ***Do not forget to date out your workchains when in CR. I know some of them are showing exhausted early. If this happ absent
E-EXCUSED WITHOUT PAY you may have no other choice but to go to your lists. Howard and IT are looking for a way to resolve the duplicate accounts
H-HOLIDAY and older work form converted clients. In the mean time we have to make due. Any suggestions will be welcomed. Stay focused on winning!!!!

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
4
Work Work
Fee to Date PDC New Hot New Solid Dialer
Collector $$ $$ $$ $$
Placed Placed
Calls
## $$
T. WHEATLE $293 $0 $0 $52 40
C. BROWN $2,212 $0 $2,697 $364 20
C. THORNTON $788 $149 $1,011 $545 26
D. SHIELDS $642 $352 $129 $10 36
D. MUSE $5,225 $0
P. CLARK $2,047 $750 $0 $1,461 0
P. CASEY $643 $223 $569 $207 38
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWA $35
average $211 $629 $377 23
TOTAL $11,885 $1,474 $4,406 $2,639 0 0 160

X-PRESENT PRODUCTION **GOOD JOB IN GETTING A DECENT AMOUNT OF CALLS ON BOARD GUYS. WE ST
P-PERSONAL TIME OUTPUT THOUGH. MORE OUTBOUND CALLS ON YOUR FILES WILL DEFINITELY H
S-SICK **WE DID NOT HAVE A GREAT FEE DAY YESTERDAY. I KNOW WE SET SOME THIN
U-UNEXCUSED FEE WAS GENERATED FOR THE DAY. TO MAKE THINGS WORST YOUR PAYMENT
V-VACATION WE WILL PUT THEM UNTO TODAYS NUMBER SO A 1 1/2 DAILY IS MANADTORY FO
L-LATE ESPECIALLY MY COMMISSION COLLECTORS, TO GET YOUR DAILY MINIMUM. YOU
J-JURY DUTY POSTING YOUR MONEY. GET 2V'S AND MGR BUMPS IF NEED BE.
B-BEREAVEMENT ***today is acomp day so generate as much as possible as quickly as possible. Do n
E-EXCUSED WITHOUT PAY
H-HOLIDAY

COLLECTOR
pclark left early. Family emergency
Manual Todays Call
Total Calls PAST DUE MTD GOAL
Calls Attendance Goal

92 132 X 6.60 93.7%


78 98 X 4.90 139.1%
106 132 X 6.60 86.2%
105 141 X 7.05 108.1%
0 V 0.00 94.9%
26 26 U 1.30 69.6%
83 121 X 6.05 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
70 93 0 0 5
490 650 0 0 32.5 #DIV/0!

LLS ON BOARD GUYS. WE STILL NEED MORE MANUAL


UR FILES WILL DEFINITELY HELP.
I KNOW WE SET SOME THINGS UP, BUT NOT A LOT OF meets standards
GS WORST YOUR PAYMENTS MADE DIDN’T POST.
1/2 DAILY IS MANADTORY FOR US. I DEPEND ON YOU GUYS ACCEPTABLE
T YOUR DAILY MINIMUM. YOU GUYS HAVE TO GET BETTER AT
IF NEED BE. DEFICIENT
e as quickly as possible. Do not waste any more time. absent
7
5
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE 38
C. BROWN 61
C. THORNTON 26
D. SHIELDS 38
D. MUSE 0
P. CLARK 0
P. CASEY 15
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 25
TOTAL $0 $0 $0 $0 0 0 178

X-PRESENT ***Today was a Comp day. We had a fairly decent production day. WE GOT TO
P-PERSONAL TIME ***Crystal, Theresa, & Derrick you guys did great on calls and your fee results s
S-SICK the direct corelation between those who put out effort and get good stats all aro
U-UNEXCUSED ***Do not falter today. Keep the drive forward until we get to the finish line.
V-VACATION
L-LATE
J-JURY DUTY
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

42 80 4.00 93.7% 7
95 156 7.80 139.1%
37 63 3.15 86.2%
40 78 3.90 108.1%
0 0 0.00 94.9%
0 0 0.00 69.6%
33 48 2.40 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
35 61 0 0 3
247 425 0 0 21.25 #DIV/0!
MEETS
nt production day. WE GOT TO A DAILY!. STANDARD
on calls and your fee results show it. Look at NEEDS
IMPROVEME
effort and get good stats all around NT
il we get to the finish line.
ACCEPTABLE

DEFICIENT
6
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
7
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
8
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
9
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
10
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
11
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
12
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
13
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
14
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
15
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
16
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
17
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
18
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
19
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
20
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
21
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
22
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY

COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal

0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!

0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
MTD
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE $2,230 $0 $408 $380 0 $0 161
C. BROWN $11,923 $0 $13,387 $3,011 0 $0 138
C. THORNTON $2,874 $322 $4,083 $1,084 0 $0 142
D. SHIELDS $5,146 $248 $1,385 $466 0 $0 104
D. MUSE $11,297 $0 $0 $0 0 $0 0
P. CLARK $8,285 $750 $0 $3,590 0 $0 6
P. CASEY $3,152 $223 $2,444 $1,063 0 $0 153
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
E63 LARRY EDWA $0 $0 $0 0 $0 0
average $220 101
TOTAL $44,907 $1,543 $21,707 $9,594 0 0 704

X-PRESENT
P-PERSONAL TIME / LEAVE OF ABSEN
S-SICK
U-UNEXCUSED
V-VACATION
L-LATE
J-JURY DUTY
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY
Manual
Total Calls
Calls

293 454 7
259 397
272 414
236 340
0 0
52 58
255 408
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
195 296
1367 2071
Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 150 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 15


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS PERFORMANE

NOT A BAD FINISH. LET'S WORK ON BEING MORE PROACTIVE IN COLLECTING AND SETTING UP A SOLID
COLLECTION FOUNDATION. POST DATES ARE KEY IN COLLECTION SUCCESS. EMPHASIZE GETTING FUNDS
UP FRONT BUT DON'T WALK AWAY FROM ACCOUNTS WITHOUT PAYMENT. IF THEY CAN'T DO IN ONE, SET
UP PAYMENTS.
IMPROVEMENT COMMENTS
SEE IMPROVEMENT PLAN: FOCUSING ON IMPROVING ATTENDANCE AND OVERALL COLLECTION SKILLS.
WIP MAINTENANCE, CALLS, AND TEAMWORK. ATTENDANCE AND WIP MAINTENANCE ARE YOUR ONLY
PROBLEMS SO FAR. FIX THESE AND YOU WILL BE A PLATINUM LEVEL COLLECTOR IN NO TIME.
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

NO ACCURATE MEASURES OF PHONE CALL PERFORMANCE. OBBSERVED


COLLECTOR GIVING 100% EFFORT ON CALLS.
Improving Average Talk Time
Progress F/U Dates

NO CURRENT RECOMMENDATION
Improving W.I.P. Maintenance
FOLLOW PCA GUIDELINES ON DUNNING AND ACCOUNT ACTIVATION. DON’T Progress F/U Dates
JUST DON’T CHANGE STATUS WORK ACCOUNT OUT FULLY. EFFECTIVE
FOLLOW UP BEGINS WITH SETTING UP A STRATEGY. FOR EXAMPLE. CALL ALL
ACCOUNTS 3 TIMES DAILY FOR 5 DAYS WHEN NEW. ONCE YOU HAVE
IDENTIFIED WHAT THEY ARE THEN ONLY FOLLOW UP AS NECESSARY. NO
MORE THAN 4 DAYS WORK GAP ON EVERY ACCOUNT. DEVELOP A WORKING
STRATEGY TO ACTIVELY WORK ACCOUNTS
Improving Attendance and Punctuality
Progress F/U Dates

ARRIVE TO WORK ON TIME AS SCHEDULED BOTTOM LINE. YOU WILL BE HELD


ACCOUNTABLE FOR THIS.
FDCPA and or Debtor & 3rd Party Complaints
Progress F/U Dates
NONE

Supervisor Overall Comments


YOU HAVE THE POTENTIAL TO BE A GREAT COLLECTOR IF YOU CAN ONLY REMAIN FOCUSED
AND CONFIDENT. AFTER HITTING YOUR BUDGET YOU ASPIRED TO GET TO 10%, YOU LOST
FOCUS AND STARTED DOUBTING YOURSELF AT FIRST. YOU REGAINED YOUR CONFIDENCE
(GOOD JOB) AND WITH A LITTLE HELP GOT THERE!! REMEMBER WE ARE A TEAM AND WE
SUPPORT EACH OTHER. WE ARE ONLY AS STRONG AS OUR WEAKEST COLLECTOR. DO NOT
ALLOW YOURSELF TO BE THAT COLLECTOR. YOU ARE A DECENT ADDITION TO THE COMPANY
AND I BELIEVE YOU WILL GROW.
Probate Browse Review Form

COL: T. WHEATLE Client: Citibank

Larry Edwards Date of Review: 10/10/2007


MGR:

File # 24 NEW BIDAILY C Court Inquiry SSDI Tax Asses. OffContact Set Proper Sta

1 6312336 X X X
2 6140516 X X
3 6372341 X X X X
4 6324999 X N/A ATY
5 6317073 X
6 6246808 X
7 6273567 X
8 6260171 X X X X X
9 6191321 X X X X X
10 6246672 X N/A X X X Y PHT

corrections:

Opportunities for Improvement

Collector Signature

NEW BIZ 24 HR - New Business is activated within 24 hours of receiving it.


DAILY CC - All numbers are called 3 times per day for the first 5 days until contact is made. PHT's called 2 times daily if no set callback time established.
CONTACT SET - An open contact is established in Collect upon contact with necessary parties.
PROPER STATUS CODE(S) - Correct status codes are used in each step of collection process.
DAY/EVE CALLS - Call times are varied in the first 5 days. (morning, afternoon, night)
DA POE/HM - Used D/A, Internet, and/or Accurint to skip trace for home and/or POE numbers.
MULTS/NBYS - Searched for Mults and Nearbys, called numbers found.
WEEKLY CC - Called all numbers 3 times per week in weeks 2 and 3.
DAY/EVE CALLS - Call times are varied during weeks 2 and 3. (morning, afternoon, night, weekend)
CBR WORKED - Credit report has been documented and used as a skip tool.
BIF DEMAND - During initial talk-off, there is a documented demand for Balance in Full prior to negotiating a settlement.
F & C - During talk-off, collector documented attempt to get full and complete debtor information. (ph numbers, poe info)
SSDI-Check SSDI website for date of death information.
COURT INQUIRY-Determine if an estate exists and who is handling it.
TAX ASSESSOR-In week 2 or week 3 call the tax assessor to determine property ownership/assets
Collector Review

Collector Name C. BROWN Month january


Collector # DpB03W02

Scores Points
M/R 0
Goal 18000 0 5 10 15 20
Actual 11923 66% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 5
Goal 0% 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 150 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 2 4 or More 3 2 1 0

Days Missed 5
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 20


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

GREAT JOB EXCEEDING BUDGET!!! LET'S WORK ON THE FUNDAMENTALS AND GET BETTER AT WORKING YOUR
ACCOUNTS, PITCHING (ACTIVE LISTENING AND REBUTTALS), FOLLOW UP, AND HITTING CALL GOALS.
COMMENTS
IMPROVEMENT PLAN

Collector Name C. BROWN Month january


Collector # DpB03W02

Improving Average Calls per Shift


YOU DO A FAIRLY GOOD JOB OF MAKING CALLS WHILE AT WORK. MY ONLY Progress F/U Dates
CONCERN IS THE AMOUNT OF TIME YOU SPEND ON FILES. YOU CAN HIT MORE FILES
IF YOU FOCUS ON CALLING MORE ACCOUNTS PER HOUR. TRY TO SET AN AMOUNT O
ACCOUNTS TO WORK OUT PER HOUR (SAY BETWEEN 10& 15). FULLY DUNN THESE
FILES IN AN HOUR AND YOU WILL GARNER BETWEEN 19-29 CALLS AN HOUR.
Improving Average Talk Time
NONE. JUST REMEMBER TO FOLLOW UP ACCORDINGLY Progress F/U Dates

Improving W.I.P. Maintenance


AT THIS POINT YOU SHOULD FOCUS MORE ON CATCHING UP ON PAST DUES Progress F/U Dates
&DUNNING OUT ACCOUNTS. THE STRATEGY FOR IMPROVING CALLS WILL HELP AS
WELL. ALSO, UNDERSTAND THAT SOME FILES, THOUGH THEY MAY SEEM
UNCOLLECTABLE, IS STILL OUR CLIENTS PRODUCT. IT IS STILL PROFITABLE IF
WORKED CORRECTLY. REMEMBER IN EVERY SKP THERE IS POTENTIAL MONEY.
OPPORTUNITY IS IN EVERY FILE WORKED. YOU SHOULD ALSO KNOCK OUT POT'S
AND NEW WORK AS WE HAVE DISCUSSED IN THE PAST. USE YOUR REFERENCE
SHEET AND PCA DUNNING GUIDELINES.
Improving Attendance and Punctuality
NOT SO MUCH AN ISSUE THIS MONTH, REMEMBER TO CLOCK IN AND OUT ON TIME Progress F/U Dates
TO AVOID PENALTY. YOU HAVE BEEN HERE WHEN I NEEDED YOU AND THAT
MATTERS A LOT TO ME. KEEP UP THE GOOD WORK AND WORK TO GET YOU R WIP
IN ORDER.
FDCPA and or Debtor & 3rd Party Complaints
Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name C. THORNTON Month january


Collector # DpB03W04

Scores Points
M/R 0
Goal 7000 0 5 10 15 20
Actual 2874 41% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 4% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 2 4 or More 3 2 1 0

Days Missed 3
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 18


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards
IMPROVEMENT PLAN

Collector Name C. THORNTON Month january


Collector # DpB03W04

Improving Average Calls per Shift


STOP MAKING PERSONAL CALLS DURING PRODUCTION HOURS. PERSONAL CALLProgress F/U Dates
INTERFERE WITH COLLECTIONS/PRODUCTION AND THEREFORE IMPACTS OUR
COMPANY'S BOTTOM LINE AND PERFORMANCE. WE LOSE IMPORTANT MANPOWER
HOURS AS A RESULT. THOUGH MINISCULE IN INCREMENTS, THIS TIME ADDS UP.

Improving Average Talk Time


NO CURRENT SUGGESTIONS Progress F/U Dates

Improving W.I.P. Maintenance


YOUR WIP PRODUCTION IS THE BEST ON THE TEAM YET IT STILL LEAVES Progress F/U Dates
SOMETHING TO BE DESIRED. ANOTHER 20% OFF IS BOTH ACCEPTABLE AND
DOABLE. FOCUS ON DUNNING OUT YOUR ACCOUNTS AND MAKING TOUCHES ON
AT LEAST 80-100 ACCOUNTS DAILY OR YOU RUN THE RISK OF HAVING THEM SWEPT
NO MATTER WHAT STATUS THEY ARE IN DUE TO "NON WORK" SWEEP

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name D. SHIELDS Month january


Collector # DpB03W05

Scores Points
M/R 0
Goal 10000 0 5 10 15 20
Actual 5146 51% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 8% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 5
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0

Days Missed 5
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 25


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards
IMPROVEMENT PLAN

Collector Name D. SHIELDS Month january


Collector # DpB03W05

Improving Average Calls per Shift


MAKE MORE CALLS ON YOUR ACCOUNTS. Progress F/U Dates

Improving Average Talk Time


NONE Progress F/U Dates

Improving W.I.P. Maintenance


WORK THE ACCOUNTS OUT. STOP CLOSING THEM WITHOUT FULLY DUNNING THEM.
Progress F/U Dates
THE ACCOUNTS SITTING IN YOUR NUMBER COUNT AGAINST YOU.

Improving Attendance and Punctuality


THIS HAS ALWAYS BEEN AN ISSUE OF CONCERN FOR PAT. SHE DOES WELL DESPITE
Progress F/U Dates
HER ATTENDANCE PROBLEMS. HOWEVER, IT MUST BE NOTED THAT SHE DOES
PRESENT VALID DOCUMENTATION UPON RETURNING TO WORK. SHE HAS PROMISED
THAT HER ATTENDANCE WILL IMPROVED AND WILL RECEIVE COACHING AND
DISCIPLINE TO ENSURE SHE MEETS HER OBLIGATION.
FDCPA and or Debtor & 3rd Party Complaints
Progress F/U Dates

Supervisor Overall Comments


PAT IS AN ASSET TO THIS TEAM. THOUGH HER PERFORMANCE DOESN'T SHOW IT, SHE HIT'S
HER NUMBERS CONSISTENTLY. SHE ATTRIBUTES HER POOR PERFORMANCE TO ISSUES SHE
HAS IN HER PERSONAL LIFE THAT INTERFERES WITH HER PERFORMANCE AT WORK. SHE
WANTS TO CONTRIBUTE TO HER MANAGER, HER TEAM AND HER DEPARTMENT. THIS ALONE
MAKES PAT A WELCOME MEMBER OF PCA. SHE HAS VOWED THAT SHE WILL IMPROVE HER
ATTENDANCE AND PERFORMANCE THIS UPCOMING MONTH.
Collector Review

Collector Name D. MUSE Month january


Collector # DpB03W06

Scores Points
M/R 0
Goal 25000 0 5 10 15 20
Actual 11297 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 4% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 15


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name D. MUSE Month january


Collector # DpB03W06

Improving Average Calls per Shift


Progress F/U Dates
FOCUS ON DOING YOUR JOB. YOU BECOME EASILY DISTRACTED AND STOP
WORKING, INSTEAD OPTING TO TALK TO YOUR FELLOW COWORKERS OR RUN
ERRANDS. YOU SHOULD REMAIN SEATED AND FOCUSED ON CALLING 20-30 NUMBER
AN HOUR. START BY TAKING 10-20 ACCOUNTS AN HOUR AND FOCUS ON COMPLETEI
THESE WITHIN AN HOUR. DO ANOTHER SET. AND SO ON. YOU SHOULD GET THROUGH
ABOUT 65-85 ACCOUNTS THIS PER DAY THIS WAY. FAR BETTER THAN CURRENT TOTALS
Improving Average Talk Time
WHAT I WOULD LIKE TO SEE YOU DO IS WORK ON MAXIMIZING YOUR PITCH AT Progress F/U Dates
THIS STAGE OF TRAINING. YOU HAVE OBSERVED MORE EXPERIENCED COLLECTOR
AND HAVE LISTENED IN WHILE YOUR MANAGER HAS PITCHED/2V'D ACCOUNTS. PAY
ATTENTION TO THIS AND TAKE NOTES ON WHAT IS BEING SAID AND HOW THE CALL
IS CONTROLLED. MAINTAIN A PERSONAL LIST OF REBUTTALS THAT WORK FOR YOU
AND THEN WORK TO DEVELOP YOUR PITCH. ALSO REMEMBER ASK QUESTIONS.
Improving W.I.P. Maintenance
AT THIS POINT YOU SHOULD FOCUS MORE ON CATCHING UP ON PAST DUES &DUNNProgress F/U Dates
OUT ACCOUNTS. THE STRATEGY FOR IMPROVING CALLS WILL HELP AS WELL. ALSO WEEKLY
UNDERSTAND THAT SOME FILES, THOUGH THEY MAY SEEM UNCOLLECTABLE, IS
STILL OUR CLIENTS PRODUCT. IT IS STILL PROFITABLE IF WORKED CORRECTLY.
REMEMBER IN EVERY SKP THERE IS POTENTIAL MONEY. OPPORTUNITY IS IN EVER
FILE WORKED. YOU SHOULD ALSO KNOCK OUT POT'S AND NEW WORK AS WE HAVE
DISCUSSED IN THE PAST. USE YOUR REFERENCE SHEET AND PCA DUNNING GUIDELINES.
Improving Attendance and Punctuality
THIS IS AN ONGOING OPPORTUNITY TO IMPROVE. THE PROBLEM IS INCREASEINGLY Progress F/U Dates
BECOMING A DETRIMENT TO THE COLLECTORS DEVELOPMENT. RYAN SHOULD DAILY
FOCUS ON SHOWING UP TO WORK ON TIME DAILY. IF THIS SITUATION CONTINUES
HE WILL RECEIVE DISCIPLINARY ACTION ACCORDING TO PCA GUIDELINES.
FDCPA and or Debtor & 3rd Party Complaints
Progress F/U Dates

Supervisor Overall Comments


RYAN CAN BECOME A GOOD COLLECTOR IF HE WOULD FIRST BECOME A GOOD EMPLOYEE. HE
JUST NEEDS TO FOCUS ON MEETING GENERAL EMPLOYEE GUIDELINES SUCH AS; ATTENDANCE,
PRODUCTION GOALS, AND OTHER PERFORMANCE METRICS. HIS POTENTIAL IS THERE HE JUST
HAS TO WANT IT
Collector Review

Collector Name P. CLARK Month january


Collector # DpB03W07

Scores Points
M/R 0
Goal 25000 0 5 10 15 20
Actual 8285 33% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 3% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 3
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 2 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 18


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name P. CLARK Month january


Collector # DpB03W07

Improving Average Calls per Shift


YOU DO A FAIRLY GOOD JOB OF MAKING CALLS WHILE AT WORK. MY ONLY Progress F/U Dates
CONCERN IS THE AMOUNT OF TIME YOU SPEND ON FILES. YOU CAN HIT MORE FILE
IF YOU FOCUS ON CALLING MORE ACCOUNTS PER HOUR. TRY TO SET AN AMOUNT 17-Aug
ACCOUNTS TO WORK OUT PER HOUR (SAY BETWEEN 10& 15). FULLY DUNN THESE
FILES IN AN HOUR AND YOU WILL GARNER BETWEEN 19-29 CALLS AN HOUR.
Improving Average Talk Time
THIS DIRECTLY IMPACTS YOUR PHONE CALLS MADE. WORK ON LIMITING YOUR Progress F/U Dates
CALLS TO ISSUES YOU CAN CONTROL. ALSO TRY TO GET TO THE HEART OF THE
QUICKLY. YOUR TALK OFF HAS IMPROVED VOLUMES, BUT YOU GET WRAPPED UP A
TALK YOURSELF IN CIRCLES SOMETIMES. LET US WORK ON BEING DIRECT, CONCIS 17-Aug
BRIEF, YET HELPFUL. YOU DO WELL IN BEING HELPFUL AND DIRECT. LET'S TRIM
TALK OFF'S TO ALLOW MORE TIME TO FOLLOW UP ON YOUR ACCOUNTS.
Improving W.I.P. Maintenance
AT THIS POINT YOU SHOULD FOCUS MORE ON CATCHING UP ON PAST DUES &DUNNProgress F/U Dates
OUT ACCOUNTS. YOU HAVE A PRETTY HEFTY WIP. IT IS IMPORTANT FOR THIS CLI
YOU UNDERSTAND THAT SOME FILES, THOUGH THEY MAY SEEM UNCOLLECTABLE, WEEKLY
STILL OUR CLIENTS PRODUCT. IT IS STILL PROFITABLE IF WORKED CORRECTLY.
REMEMBER IN EVERY SKP THERE IS POTENTIAL MONEY. MMR'S ARE TO BE DUNNE
OUT QUICKLY. YOU SHOULD ALSO KNOCK OUT POT'S AND NEW WORK AS WE HAV
DISCUSSED IN THE PAST. USE YOUR REFERENCE SHEET AND PCA DUNNING GUIDELINES.
Improving Attendance and Punctuality
ATTENDANCE IS GREAT AS USUAL. KEEP UP THE GOOD WORK!!!!!! Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


NONE Progress F/U Dates

Supervisor Overall Comments


YOUR ARE PROVING TO BE MORE AND MORE OF AN ASSET TO THIS TEAM. YOU WORK HARD
EVERYDAY AND SHOW UP FOR WORK AS REQUIRED. YOUR TALK OFF IS DECENT AND YOU
COLLECT MONEY. IN THE TIME THAT YOU HAVE BEEN WITH THE COMPANY YOU HAVE
IMPROVED YOUR SKILL SET IMMENSELY. KEEP UP THE GOOD WORK!!!!!
Collector Review

Collector Name P. CASEY Month january


Collector # DpB03W09

Scores Points
M/R 0
Goal 10000 0 5 10 15 20
Actual 3152 32% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 1% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name P. CASEY Month january


Collector # DpB03W09

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name 0 Month january


Collector # 0

Scores Points
M/R #DIV/0!
Goal 0 0 5 10 15 20
Actual 0 #DIV/0! <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 4% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review #DIV/0!


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name 0 Month january


Collector # 0

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


Collector Review

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%

NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%

W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%

# of Calls vs. Goal 0


Goal 0 0 1 3 4 5
Actual 2% <70% 70%-84% 58%-99% 100%-109% >110%

Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0

FDCPA -Via Regulatory Body 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Debtor or 3rd party complaint resulting in a warning 0


Goal 0 -5 -3 0
Actual 0 2 or More 1 0

Collector Monthly Review 12


> = 45 Exceeds Standards
> = 35 But < 45 Meets and at times Exceeds Standards
< 35 Below Standards Improvement Plan Required (Improvement Plan Required)

MANAGER'S SIGNATURE

GM SIGNATURE
Required If Rated Below Standards

COMMENTS

COMMENTS
IMPROVEMENT PLAN

Collector Name T. WHEATLE Month january


Collector # DpB03W01

Improving Average Calls per Shift


Progress F/U Dates

Improving Average Talk Time


Progress F/U Dates

Improving W.I.P. Maintenance


Progress F/U Dates

Improving Attendance and Punctuality


Progress F/U Dates

FDCPA and or Debtor & 3rd Party Complaints


Progress F/U Dates

Supervisor Overall Comments


LARRY/S GROUP
january
9

Collecto
Collector name Month end score
r#
1 DpB03W T. WHEATLE 15.0
2 DpB03W C. BROWN 20.0
3 DpB03W C. THORNTON 18.0
4 DpB03W D. SHIELDS 25.0
5 DpB03W D. MUSE 15.0
6 DpB03W P. CLARK 18.0
7 DpB03W P. CASEY 12.0
8 0 0 #DIV/0!
9 0 0 12.0
10 0 0 12.0
11 0 0 12.0
12 0 0 12.0
13 3 0 12.0
14 3 0 12.0
15 5 0 12.0
Group Average #DIV/0!
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Wheatle, Teresa


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Brown, Chrystal


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Vadell, Xavier


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Thorton, Charles


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Shields, Derrick


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : MUSE, DARNELL


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Clark, Patricia


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Simon, Ryan


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Casey, Phyllis D


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
------------ ------------ ---
Total Transactions listed Totalling $ $
<NEW PAGE>
<RESET>
<BOLD> Printed: 11/02/2007 </BOLD>

<LETTERS>

RECOVERY INFORMATION FOR THE PERIOD BETWEEN

10/29/2007 through 11/02/2007

Collector Responsible : Edwards, Larry


<10 CPI FIXED>

# Date Debtor Name File # Gross Amount Commission OPR


--- -------- -------------------------- --------- ------------ ------------ ---
1 11/02/07 HUDAVONI, RICHARD JOHN 4763269 $ 172255.45 $ 43063.86 E63 KPR 607
------------ ------------ ---
Total Transactions listed Totalling $ 172255.45 $ 43063.86
<NEW PAGE>
HOT SHEET
TEAM: EDWARDS MONTH: january week of
EOM:
Updated:
FEE TO
HOT DATE: N/A
FEE: <<<update all yellow fields
TOTAL/BEST: #N/A <<<do not change blue fields
WORST CASE: #N/A <<<do not change blue fields
MAIL/
PBP/
File DATE WIRE/
LISTED DATE Client Number EXPECTED UNSURE Amount % Fee
#N/A #N/A
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TOTAL#N/A
EXPECTED
FEE POSTED
(YES/NO)
#N/A
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19-Jul
19-Jul
12/23/05 E43 4296265 710 100.00
23% 23.00 38649 SIF'D-OUT
monthly date chart
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COLLECTOR # NAME EXTENSION DESK LATE SCHEDULE
DpB03W01 T. WHEATLE 2570 DE1C020 WED-THU 8-4.5 & 12.5-9 Twheatw9*
DpB03W02 C. BROWN 2176 DE1C004 MON-TUE 12/-9 Cbrown!2
DpB03W04 C. THORNTON 2418 DE1C005 TUE-THU THU Cthornt
DpB03W05 D. SHIELDS 2177 DE1C003 WED-THU THU Dshiel4&
DpB03W06 D. MUSE 2233 DE1C002 TUE-THU 11-9 BOTH DA Dmuse6$3
DpB03W07 P. CLARK 2164 DE1C016 M-WED 10-9 EARLY 8-4Pclark@8
DpB03W09 P. CASEY 2144 DE1C018 MON-TUE 12-9 BOTH Dennis#23

ledwards titanium lordomega#series


reports SAME-#
CV11 LORDOMEGA#7

1-5./
16-20-/

P. CASEY
2144
DE1C018
D. SHIELDS P. CLARK
2177 2164
DE1C004 DE1C016
C. BROWN
2176
0 DE1C005
D. MUSE 0
2233 0
DE1C003 DE1C002
T. WHEATLE 0
2570 0
0 DE1C020
CLIENT # %Fee CLIENT CLIENT # ACTIVE CAMPAIGN PRIORITY
101 0.30
115 0.25
116 0.25
122 0.25
125 0.25
129 0.25
138 0.25
180 0.27
180 0.27
181 0.27
185 0.25
188 0.25
189 0.25
190 0.25
226 0.25
246 0.25
249 0.28
255 0.28
259 0.16
261 0.35
262 0.16
264 0.16
270 0.25
278 0.27
280 0.27
281 0.28
282 0.26
292 0.16
293 0.16
295 0.30
330 0.30
530 0.30
531 0.30
605 0.25
607 0.25
608 0.25
616 0.30
632 0.25
633 0.25
634 0.25
700 0.30
707 0.28
710 0.23
715 0.20
716 0.20
719 0.20
740 0.30
745 0.35
747 0.35
748 0.35
760 0.45
761 0.18
762 0.30
780 0.29
791 0.30
840 0.15
841 0.15
841 0.15
842 0.15
870 0.16
1000 0.25
1006 0.30
1011 0.25
1015 0.25
1016 0.30
1018 0.30
1026 0.30
1027 0.30
1028 0.30
1029 0.30
1032 0.30
1201 0.30
1210 0.30
2014 0.40
2233 0.33
2250 0.28
2250 0.28
2251 0.28
2252 0.28
2253 0.28
2253 0.28
2254 0.28
2255 0.28
2256 0.28
2257 0.28
2258 0.28
2259 0.28
2260 0.28
2261 0.28
2262 0.28
2263 0.28
2264 0.28
2265 0.28
2266 0.28
2267 0.28
2268 0.28
2268 0.28
2269 0.28
2270 0.28
2271 0.28
2271 0.28
2272 0.28
2273 0.28
2274 0.28
2275 0.28
2276 0.28
2277 0.28
2278 0.28
2279 0.28
2280 0.28
2281 0.28
2282 0.28
2283 0.28
2284 0.28
2285 0.28
2286 0.28
2287 0.28
2288 0.28
2289 0.28
2290 0.28
2302 0.40
2303 0.40
2304 0.40
2313 0.40
2314 0.40
2315 0.40
2316 0.40
2317 0.40
2318 0.40
2319 0.40
2320 0.40
2321 0.40
2322 0.40
2510 0.25
2599 0.25
2799 0.25
2900 0.27
2901 0.27
2902 0.25
3001 0.25
3002 0.28
3003 0.30
3003 0.25
3004 0.25
3009 0.40
3010 0.40
3011 0.40
3012 0.40
3050 0.30
3051 0.30
3052 0.30
4008 0.35
4009 0.35
4026 0.30
4028 0.30
4029 0.30
4050 0.43
4051 0.43
4052 0.43
4053 0.43
4054 0.43
4055 0.43
4056 0.43
4057 0.43
4058 0.43
4059 0.43
4060 0.43
4061 0.43
4062 0.43
4064 0.25
4070 0.30
4071 0.30
4072 0.30
4073 0.30
4074 0.30
4075 0.35
4076 0.35
4077 0.35
4078 0.45
4079 0.43
4080 0.22
4081 0.22
4082 0.22
4093 0.38
4094 0.38
4095 0.35
4096 0.43
4097 0.35
4098 0.43
4099 0.40
4100 0.35
4103 0.40
4104 0.43
4105 0.40
4106 0.43
4107 0.48
4108 0.43
4109 0.40
4115 0.25
4118 0.28
4119 0.28
4122 0.40
4126 0.45
4150 0.28
4154 0.28
4200 0.25
4201 0.22
4204 0.22
4211 0.22
4212 0.22
4213 0.22
4234 0.25
4240 0.38
4241 0.38
4242 0.43
4243 0.38
4244 0.38
4300 0.33
4303 0.30
4304 0.30
4401 0.38
4402 0.38
4403 0.38
4404 0.42
4405 0.38
4406 0.38
4407 0.38
4408 0.43
4409 0.38
4410 0.38
4411 0.38
4412 0.42
4413 0.38
4414 0.40
4415 0.42
4416 0.45
4417 0.40
4500 0.23
4501 0.30
4700 0.37
4701 0.37
4703 0.35
4705 0.40
4706 0.45
4707 0.39
4750 0.40
4751 0.40
4800 0.40
4801 0.40
4802 0.40
4900 0.25
4911 0.35
4912 0.35
4913 0.35
5000 0.28
5001 0.28
5002 0.28
5003 0.45
5004 0.18
5005 0.55
5006 0.55
5007 0.25
5107 0.45
7010 0.35
7011 0.30
7015 0.35
7200 0.30
?? 0.28
846 0.15
845 0.15
844 0.15
843 0.15
842 0.15
830 0.15
831 0.15
832 0.15
833 0.15
834 0.15
835 0.15
836 0.15
837 0.15
838 0.15
839 0.15
225 0.25
N/A 0.00
1600 0.25
1601 0.25
citibank 0.15
LIQUIDATION %

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