Professional Documents
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$7,214.29
ATTENDANCE REPORT FOR: january
DOM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 1ST 2ND 3RD 4TH
DAY FR M T W TH F M T W TH F M T W TH F M TU W TH FR M SATURDAYS
DATES: 28 31 1 2 3 4 7 8 9 10 11 14 15 16 17 18 21 22 23 24 25 28 1ST CST 3RD EOM
T. WHEATLE X H X X X X X
C. BROWN 0.08 H X X X 5.50
C. THORNTON X H 0.05 X 0.02 U X
D. SHIELDS X H U X X 0.75 X
D. MUSE V H V V V X
P. CLARK U H 0.25 X U X X
P. CASEY X H X X X X
0
0
0
0
0
0
0
0
0
0
0
Collector Station Mo/Yr #DAYS Collector Station Mo/Yr #DAYS Collector Station Mo/Yr #DAYS
0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1 0 0 Dec-99 0 0 1
RED DIALER RED DIALER RED DIALER
May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time May #calls tt dlr/#calls dlr/tt Today's Calls Today's Time
1 0 0.00
2 0 0.00
3 0 0.00
4 0 0.00
5 0 0.00
6 0 0.00
7 0 0.00
8 0 0.00
9 0 0.00
10 0 0.00
11 0 0.00
12 0 0.00
13 0 0.00
14 0 0.00
15 0 0.00
16 0 0.00
17 0 0.00
18 0 0.00
19 0 0.00
20 0 0.00
21 0 0.00
22 0 0.00
23 0 0.00
24 0 0.00
25 0 0.00
26 0 0.00
27 0 0.00
28 0 0.00
29 0 0.00
30 0 0.00
31 0 0.00
0.00
AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! AVG #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
TOTAL 0 0 0 0 0 0
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
20 calls
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 2 2 62 60 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 77 77 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 0 39 39 48 9 -48 0 0 0 0
P. CLARK 0 0 0 1 1 1 0 89 88 95 6 -95 0 0 0 0
P. CASEY 0 0 0 1 1 1 0 92 91 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 4 0 2 422 0 418 473 0 51 0 0 -473 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 09 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 2 2 62 60 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 77 77 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 0 39 39 48 9 -48 0 0 0 0
P. CLARK 0 0 0 1 1 1 0 89 88 95 6 -95 0 0 0 0
P. CASEY 0 0 0 1 1 1 0 92 91 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 4 0 2 422 0 418 473 0 51 0 0 -473 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 09 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 1 1 62 61 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 0 77 77 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 0 0 139 139 49 -90 -49 0 0 0 0
P. CLARK 0 0 0 1 1 0 -1 189 189 95 -94 -95 0 0 0 0
P. CASEY 0 0 0 1 1 0 -1 92 92 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 1 0 -1 622 0 621 474 0 -148 0 0 -474 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 10 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -1 -1 62 63 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -1 -1 1 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -1 -1 77 78 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -1 -1 239 240 50 -189 -50 0 0 0 0
P. CLARK 0 0 0 1 1 -1 -2 289 290 95 -194 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -2 -3 92 94 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -7 0 -9 822 0 829 475 0 -347 0 0 -475 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 11 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
Hourly call goals day 5
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -2 -2 62 64 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -2 -2 2 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -2 -2 77 79 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -3 -3 339 342 51 -288 -51 0 0 0 0
P. CLARK 0 0 0 1 1 -3 -4 389 392 95 -294 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -3 -4 92 95 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -15 0 -17 ### 0 ### 476 0 -546 0 0 -476 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 12 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -3 -3 62 65 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -3 -3 3 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -4 -4 77 81 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -4 -4 439 443 52 -387 -52 0 0 0 0
P. CLARK 0 0 0 1 1 -4 -5 489 493 95 -394 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -4 -5 92 96 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -22 0 -24 ### 0 ### 477 0 -745 0 0 -477 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 13 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls. 10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Hourly call goals day 7
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -4 -4 62 66 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -5 -5 5 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -5 -5 77 82 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -5 -5 539 544 53 -486 -53 0 0 0 0
P. CLARK 0 0 0 1 1 -5 -6 589 594 95 -494 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -6 -7 92 98 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -30 0 -32 ### 0 ### 478 0 -944 0 0 -478 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 14 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Hourly call goals day 8
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -6 -6 62 68 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -6 -6 6 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -6 -6 77 83 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -6 -6 639 645 54 -585 -54 0 0 0 0
P. CLARK 0 0 0 1 1 -7 -8 689 696 95 -594 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -7 -8 92 99 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -38 0 -40 ### 0 ### 479 0 ### 0 0 -479 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 15 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Hourly call goals day 9
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -7 -7 62 69 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -7 -7 7 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -7 -7 77 84 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -8 -8 739 747 55 -684 -55 0 0 0 0
P. CLARK 0 0 0 1 1 -8 -9 789 797 95 -694 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -8 -9 92 100 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -45 0 -47 ### 0 ### 480 0 ### 0 0 -480 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 16 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Hourly call goals day 10
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -8 -8 62 70 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -9 -9 9 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -9 -9 77 86 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -9 -9 839 848 56 -783 -56 0 0 0 0
P. CLARK 0 0 0 1 1 -9 -10 889 898 95 -794 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -9 -10 92 101 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -53 0 -55 ### 0 ### 481 0 ### 0 0 -481 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 17 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
20 calls
T. WHEATLE 1 17 16 -17 0 0 0 0 0 0 0 0 0 0
C. BROWN 0 0 0 0 0 0 0 0 0 0 0 0
C. THORNTON 0 0 0 0 0 0 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 0 0 0 0 0 0 0 0
D. MUSE 0 0 0 0 0 0 0 0 0 0 0 0
P. CLARK 0 0 0 0 0 0 0 0 0 0 0 0
P. CASEY 14 17 3 -17 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 15 0 34 0 19 0 0 -34 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 9 to 11
error with 10 am call log
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Hourly call goals day 12
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -11 -11 62 73 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -11 -11 11 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -11 -11 77 88 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -12 -12 1039 1051 58 -981 -58 0 0 0 0
P. CLARK 0 0 0 1 1 -12 -13 1089 1101 95 -994 -95 0 0 0 0
P. CASEY 0 0 0 1 1 -12 -13 92 104 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -68 0 -70 ### 0 ### 483 0 ### 0 0 -483 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 19 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
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Hourly call goals day 13
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -12 -12 62 74 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -12 -12 12 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -13 -13 77 90 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -13 -13 1139 1152 59 ### -59 0 0 0 0
P. CLARK 0 0 0 1 1 -13 -14 1189 1202 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -13 -14 92 105 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -76 0 -78 ### 0 ### 484 0 ### 0 0 -484 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 20 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
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Initials
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Hourly call goals day 14
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -13 -13 62 75 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -14 -14 14 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -14 -14 77 91 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -14 -14 1239 1253 60 ### -60 0 0 0 0
P. CLARK 0 0 0 1 1 -14 -15 1289 1303 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -15 -16 92 107 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -84 0 -86 ### 0 ### 485 0 ### 0 0 -485 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 21 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
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Initials
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Hourly call goals day 15
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -15 -15 62 77 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -15 -15 15 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -15 -15 77 92 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -15 -15 1339 1354 61 ### -61 0 0 0 0
P. CLARK 0 0 0 1 1 -16 -17 1389 1405 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -16 -17 92 108 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -92 0 -94 ### 0 ### 486 0 ### 0 0 -486 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 22 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
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Hourly call goals day 16
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -16 -16 62 78 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -16 -16 16 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -16 -16 77 93 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -17 -17 1439 1456 62 ### -62 0 0 0 0
P. CLARK 0 0 0 1 1 -17 -18 1489 1506 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -17 -18 92 109 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -99 0 -101 ### 0 ### 487 0 ### 0 0 -487 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 23 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
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Hourly call goals day 17
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -17 -17 62 79 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -18 -18 18 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -18 -18 77 95 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -18 -18 1539 1557 63 ### -63 0 0 0 0
P. CLARK 0 0 0 1 1 -18 -19 1589 1607 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -18 -19 92 110 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -107 0 -109 ### 0 ### 488 0 ### 0 0 -488 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 24 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
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Hourly call goals day 18
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -19 -19 62 81 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -19 -19 19 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -19 -19 77 96 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -19 -19 1639 1658 64 ### -64 0 0 0 0
P. CLARK 0 0 0 1 1 -19 -20 1689 1708 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -20 -21 92 112 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -115 0 -117 ### 0 ### 489 0 ### 0 0 -489 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 25 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
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Initials
Initials
Initials
Initials
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Initials
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Hourly call goals day 19
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -20 -20 62 82 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -20 -20 20 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -20 -20 77 97 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -21 -21 1739 1760 65 ### -65 0 0 0 0
P. CLARK 0 0 0 1 1 -21 -22 1789 1810 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -21 -22 92 113 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -123 0 -125 ### 0 ### 490 0 ### 0 0 -490 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 26 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
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Initials
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Hourly call goals day 20
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -21 -21 62 83 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -21 -21 21 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -22 -22 77 99 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -22 -22 1839 1861 66 ### -66 0 0 0 0
P. CLARK 0 0 0 1 1 -22 -23 1889 1911 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -22 -23 92 114 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -130 0 -132 ### 0 ### 491 0 ### 0 0 -491 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 27 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Increase
Increase
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Increase
Hourly call goals day 21
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -22 -22 62 84 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -23 -23 23 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -23 -23 77 100 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -23 -23 1939 1962 67 ### -67 0 0 0 0
P. CLARK 0 0 0 1 1 -23 -24 1989 2012 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -24 -25 92 116 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -138 0 -140 ### 0 ### 492 0 ### 0 0 -492 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 28 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
10:00-11:00am
11:00-12:00pm
9:00-10:00am
12:00-1:00pm
8:00-9:00am
1:00-2:00pm
2:00-3:00pm
3:00-4:00pm
4:00-5:00pm
5:00-6:00pm
6:00-7:00pm
7:00-8:00pm
8:00-9:00pm
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Initials
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Increase
Hourly call goals day 22
20 calls
T. WHEATLE 0 0 0 0 0 63 63 69 6 -69 0 0 0 0
C. BROWN 0 0 0 0 -24 -24 62 86 65 3 -65 0 0 0 0
C. THORNTON 0 0 0 0 -24 -24 24 0 0 0 0 0 0
D. SHIELDS 0 0 0 0 -24 -24 77 101 93 16 -93 0 0 0 0
D. MUSE 0 0 0 0 -24 -24 2039 2063 68 ### -68 0 0 0 0
P. CLARK 0 0 0 1 1 -25 -26 2089 2114 95 ### -95 0 0 0 0
P. CASEY 0 0 0 1 1 -25 -26 92 117 103 11 -103 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0
Average
Team Total 0 0 0 0 0 0 0 0 0 0 0 2 0 2 -146 0 -148 ### 0 ### 493 0 ### 0 0 -493 0 0 0 0 0 0 0 0 0 0 0 0
Dialer 29 to 11
**Any one who does not reach call goal will receive coaching and/or disciplinary action to address deficiency.
no calls on record for this morning. There was an error with the call analysts system. There appears to still be still because the
current totals still appear to be inaccurate. I have reviewed the reps. Phones and find calls recorded into their logs for
yoday but the system report shows nothing. Will switch to reps manually counting calls.
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 12/29/2007 DAY 1
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1 11540762 11561010 11543035 11497498 11616458 11543076 11542982
2 11540772 11560890 11543029 11498266 11616451 11543184 11542988
3 11540774 11560811 11542989 11500405 11616426 11543144 11542573
4 11540036 11560878 11542966 11520915 11616424 11543062 11542541
5 11542415 11560550 11542961 11540064 11616360 11543098 11182798
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 12/31/2007 DAY 2
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 1/1/2008 DAY 3
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 1/3/2008 DAY 4
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 1/4/2008 DAY 5
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
5 DAYS 73.91 56.02 75.78 63.64 0 67.31 86.58 80.28 62.5
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/5/2007 DAY 6
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
WORKCHAIN 249 152 170 232 309 292 307 227 299
Today
Past Due
1 6005090 6462875 6152303 5988113 6005616 6481482 6481481 5855410 6078658
2 6379645 6465299 6125951 6179947 6101611 6481485 6481524 5855695 6421501
3 6402565 6465493 5931879 5840850 6238075 6660014 6481753 5856042 6421385
4 6285177 6472669 5968170 5880570 6329073 6660874 6660867 5876197 6181545
5 5841266 5856155 5130346 6304437 6462680 6660692 6660746 5876892 6181534
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/8/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP 177 118 270 227 220 249 162 413
Today 46 34 7 5 25 6 10 47
4 6246286
5 4942260
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/9/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/8/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/9/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/10/2007 #REF!
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/15/2007 DAY14
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 10/16/2007 DAY 15
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/19/2007 DAY 16
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1 10438006 10438502 10436435 10438648 10437832 11179701 10436636 10438426
2 10437891 10438503 10436289 10438411 10437881 10438497 10436534 10437424
3 10437338 10438551 10436424 10438053 10437889 10438456 10436318 10436133
4 10436311 10438572 10436392 10437840 10437895 10438486 10436341 10436143
5 10436279 10438649 10435734 10438214 10437943 10438288 10436379 10436190
6 10438445
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/20/2007 DAY 17
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/21/2007 DAY TURKEY
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
1 6185594 6310761
2 6371661 6402054
3 6312336 6402698
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/22/2007 DAY 19
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP 118 121 226 223 256 248 168 230
Today 35 45 18 59 52 47 72 37
Past Due 27 31 167 10 155 181 69 64
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/23/2007 DAY 20
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/24/2007 DAY21
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/25/2007 DAY22
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
MONTH: january
start date 12/28/2007
end date 1/25/2008
TEAM: EDWARDS
DATE: 11/26/2007 DAY23
T. WHEATLE C. BROWN C. THORNTON D. SHIELDS D. MUSE P. CLARK P. CASEY 0 0 0 0
Collector ID DpB03W01 DpB03W02 DpB03W04 DpB03W05 DpB03W06 DpB03W07 DpB03W09 0 0 24 24
Total in WIP
Today
Past Due
1
2
3
4
5
6
7
8
9
10
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
DIRECT PAYMENT 15
15
15
file number amount paiddate paid method of payment date placed 15 shows batched fee
10435638 8867 1/5/2007 pbp dpb03w02 15 133005
10452042 9646.89 12/26/2007 check to client dpb03w02 15% 1/4/2008 144703.35
10470490 1152.512/20/2007 mail dpb03w02 15% 17287.5
10479512 670012/31/2007 pbp dpb03w02 15% 100500
10479881 1938.54 30-Nov paid at citibank confirmed with ba dpb03w04 15% 29078.1
10957044 1082011/29/2007 payment to client dpb03w07 15% 1623
10957826 1768 8-Dec direct dpb03w02 15% 265.2
11180296 3736.69 12/23/2007 direct dpb03w02 15% 560.5035
11242403 161712/29/2007 direct dpb03w02 15% 242.55
11242668 280012/22/2007 mail dpb03w02 15% 420
11242668 200 12/7/2007 direct dpb03w02 15% 30
11562424 470012/31/2007 mail dpb03w02 15% 705
11563130 5448.69 12/28/2007 check dpb03w07 15% 1/4/2008 817.3035
11503909 7700
sent to howard because it is shown as adjustment but was a payme15% 1155
10959477 1011 dpb03w07 15% 1/2/2008 151.65
11733408 370 dpb03w07 15% 1/2/2008 55.5
11561503 250 dpb03w07 15% 1/2/2008 37.5
11733371 1/7/2008 dpb03w07 15% 0
11734641 17594 1/10/2008 12/1/2007 dpb03w07 15% 2639.1
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15% 0
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
15%
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15%
15%
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15%
15%
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15%
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15%
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15%
missing accounts
account number name ssi amount date placed date reported who pitched
5396550110749608 miley, wc 870 12/7/2007 1/3/2008 dpb03w07
5424180448050697 Deborah Boyer 585304209 >10K 12/21/2007 1/2/2008 dpb03w07
5121079601734632 billy kee 253649788 5185 ?? 1/3/2008 dpb03w05
jose sr 55462180 31-Dec 1/4/2008 dpb03w02
disposition icc best# contact
# OF
COLL LARRY EDWARDS DATE
ACCOUNTS
TOTALS 0
# OF
DpB03W01 T. WHEATLE DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 25
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 25
# OF
DpB03W02 C. BROWN DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 26
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 47
# OF
DpB03W04 C. THORNTON DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 27
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 48
# OF
DpB03W05 D. SHIELDS DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10 10/12/07 26
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 47
# OF
DpB03W06 D. MUSE DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
DpB03W07 P. CLARK DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
DpB03W09 P. CASEY DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 21
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5 10/03/07 21
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 21
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
12.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
0.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
DAY10
DAY11
DAY12
DAY13
DAY14
DAY15
DAY16
DAY17
DAY18
DAY19
DAY20
DAY21
DAY22
TOTALS 0
# OF
15.00 0.00 DATE
ACCOUNTS
DAY1
DAY2
DAY3
DAY4
DAY5
DAY6
DAY7
DAY8
DAY9
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# OF
0.00 0.00 DATE
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10 of 21
$0
MONTHLY
$$ # MTD %%%
#
52.5 48%
$25,709
25708.68 52.5
MONTHLY
$$ # MTD %%%
#
53
$37,862
$29,313
67174.99 0 52.5
MONTHLY
$$ # MTD %%%
#
53
$37,975
$29,264
67238.61 0 52.5
MONTHLY
$$ # MTD %%%
#
53
$37,890
$30,552
68441.75 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
$37,932
37931.9 0 52.5
MONTHLY
$$ # MTD %%%
#
53
$37,941
37940.98 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
53
0 0 52.5
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
0 0 0
MONTHLY
$$ # MTD %%%
#
january Day of
C D E 10 21 L
Average % OF
Total Calls Total talk Average
Collector # calls per
MTD time MTD TT per day GOAL NAME
day
1 DpB03W01 71 3 2 0 2% T. WHEATLE
1 DpB03W02 58 2 2 0 2% C. BROWN
1 DpB03W04 112 5 4 0 4% C. THORNTON
1 DpB03W05 233 10 8 0 8% D. SHIELDS
1 DpB03W06 105 5 4 0 4% D. MUSE
1 DpB03W07 74 3 0 0 3% P. CLARK
1 DpB03W09 46 2 2 0 1% P. CASEY
0 0 120 5 4 0 4% 0%
0 0 181 1 3 0 6% 0
0 0 0 0 0 0 #VALUE! 0
0 0 0 0 0 0 0% 0
0 0 0 0 0 0 0% 0
0 0 0 0 0 0 0% 0
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
0 0 0 0 0 0 0%
1 DPB03 0 0 0 0 0%
TEAM AVG 143 5.27 4 0.16
F = Well below standards (under 110) O = Meets standards (125-150)
X = Below standards (110-124) G = Exceeds standards (over 150)
COLLECTOR EXT.
DpB03W01 2570
DpB03W02 2176
DpB03W04 2418
DpB03W05 2177
DpB03W06 2233
DpB03W07 2164
DpB03W09 2144
0 0
0 0
0 0
0 0
0 0
0 0
1
Fee to Work Work
PDC New Hot New Solid Dialer Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls Hours
$$ ## $$
T. WHEATLE $2,230 0.00 0 0
C. BROWN $11,923 0.00 0 0
C. THORNTON $2,874 0.00 0 0
D. SHIELDS $5,146 0.00 0 0
D. MUSE $11,297 0.00 0 0
P. CLARK $8,285 0.00 0 0
P. CASEY $3,152 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0 0.00 0 0
0 $0
0
X-PRESENT
P-PERSONAL TIME / LEAVE OF ABSEN
S-SICK
U-UNEXCUSED
V-VACATION
L-LATE
J-JURY DUTY
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY
Manual Call MTD
PAST DUE Attendance
Calls Goal GOAL
0 0 0 0.00 93.7%
0 0 0 0.00 139.1%
0 0 0 0.00 86.2%
0 0 0 0.00 108.1%
0 0 0 0.00 94.9%
0 0 0 0.00 69.6%
0 0 0 0.00 66.2%
0 0 0 0.00 #DIV/0!
0 0 0 0.00 #DIV/0!
0 0 0 0.00 #DIV/0!
0 #REF! 0 0.00 #DIV/0!
0 0 0 0.00 #DIV/0!
0 0
0 0
0 0.00 #DIV/0!
0.00 128.5%
0 #REF!
100% OR
BETTER
REQUIRE
MENTS
80% OF
REQUIRE
MENTS
MENT
NEEDED
2
Fee to Work Work
PDC New Hot New Solid Dialer Manual Call
Collector Date
$$ $$ $$
Placed Placed
Calls Calls
Total Calls PAST DUE Attendance
Goal
MTD GOAL
$$ ## $$
T. WHEATLE $166 $0 $303 $127 0 0.00 34 85 119 0 0 5.95 93.7% 7
C. BROWN $862 $0 $6,852 $1,287 0 0.00 31 23 54 0 0 2.70 139.1%
C. THORNTON $139 $322 $1,952 $300 0 0.00 49 70 119 0 0 5.95 86.2%
D. SHIELDS $394 $248 $1,256 $456 0 0.00 30 91 121 0 0 6.05 108.1%
D. MUSE $3,620 $0 $0 $0 0 0.00 0 0 0 0 0 0.00 94.9%
P. CLARK $2,047 $750 $0 $0 0 0.00 0 0 0 0 0 0.00 69.6%
P. CASEY $541 $223 $549 $252 0 0.00 39 75 114 0 0 5.70 66.2%
0 0.00 #DIV/0!
E63 LARRY EDWA $20 0.00 128.5%
average $220 $1,559 $346 26 49 75 0 0 4
TOTAL $7,789 $1,543$10,912 $2,422 0 0 183 344 527 0 0 26.35 #DIV/0!
Not a bad production day. We can definitely improve, but I am happy with this start. It shows that EXCEEDS
X-PRESENT we can put forth effort. Let us continue this trend and push for better. I know you guys say that STANDARD
P-PERSONAL TIME / LEAVE OF ABSEN
are calls aren't accurate and I say show me. I believe you guys work hard and I expect the best
from my team. As part of the management team I will be sharing and reviewing this information NEEDS
S-SICK with our GM's on a ongoing basis. It is up to you to make us proud and give us your best effort IMPROVEMENT
U-UNEXCUSED everyday. We know some days will be tougher than others. Lets make it so we don't have too
V-VACATION many of them. Let's make our jobs fun and profitable!!! Get on the phones and get money. ACCEPTABLE
L-LATE Remember that making calls and fee are essential in your positions. 100 calls daily will get you
about 30 opportunities to make something happen. 150 calls made a day will get you more
J-JURY DUTY DEFICIENT
contacts and opportunities. You can do it!! Show that the opportunity is deserved not given!!!!
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY
3
Work Work
Fee to Date PDC New Hot New Solid Dialer Manual Call
Collector $$ $$ $$ $$
Placed Placed
Calls Calls
Total Calls PAST DUE Attendance
Goal
MTD GOAL
## $$
T. WHEATLE $293 $102 $105 $201 0 0.00 49 74 123 X 6.15 93.7% 7
C. BROWN $2,212 $522 $3,838 $1,360 0 0.00 26 63 89 X 4.45 139.1%
C. THORNTON $605 $105 $1,120 $239 0 0.00 41 59 100 X 5.00 86.2%
D. SHIELDS $642 $352 0 0.00 0 0 0 0.00 108.1%
D. MUSE $5,225 $0 0 0.00 0 0 0 X 0.00 94.9%
P. CLARK $2,047 $750 $0 $2,129 0 0.00 6 26 32 X 1.60 69.6%
P. CASEY $616 $223 $1,326 $604 0 0.00 61 64 125 X 6.25 66.2%
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0 0.00 #DIV/0!
0
0
0
0
0 0.00 #DIV/0!
E63 LARRY EDWA $20 0.00 128.5%
average $293 $913 $648 26 41 67 0 0 3
TOTAL $11,660 $2,054 $6,389 $4,533 0 0 183 286 469 0 0 23.45 #DIV/0!
X-PRESENT *Good job Phyllis and Theresa for leading the charge on calls. Everyone else step it up a notch!!
P-PERSONAL TIME *OVERS!!! I depend on you as leaders of our teams. I understand you guys are pushing hard for your commissions right
S-SICK Keep up the intensity through the month. I also need you guys to produce more in the way of fee. I know you are doing meets standards
U-UNEXCUSED best right now. I appreciate it!! Make the company appreciate it too1 Put ridiculously huge amounts of fee on the board!!
V-VACATION *Bear in mind I will be holding week end reviews come Monday to let you all know where you stand performance ACCEPTABLE
L-LATE wise
J-JURY DUTY *We are currently @ 79%. Let's get to 95 by the end of next week. Keep up the effort and make the best of what we have!! DEFICIENT
B-BEREAVEMENT ***Do not forget to date out your workchains when in CR. I know some of them are showing exhausted early. If this happ absent
E-EXCUSED WITHOUT PAY you may have no other choice but to go to your lists. Howard and IT are looking for a way to resolve the duplicate accounts
H-HOLIDAY and older work form converted clients. In the mean time we have to make due. Any suggestions will be welcomed. Stay focused on winning!!!!
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
4
Work Work
Fee to Date PDC New Hot New Solid Dialer
Collector $$ $$ $$ $$
Placed Placed
Calls
## $$
T. WHEATLE $293 $0 $0 $52 40
C. BROWN $2,212 $0 $2,697 $364 20
C. THORNTON $788 $149 $1,011 $545 26
D. SHIELDS $642 $352 $129 $10 36
D. MUSE $5,225 $0
P. CLARK $2,047 $750 $0 $1,461 0
P. CASEY $643 $223 $569 $207 38
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWA $35
average $211 $629 $377 23
TOTAL $11,885 $1,474 $4,406 $2,639 0 0 160
X-PRESENT PRODUCTION **GOOD JOB IN GETTING A DECENT AMOUNT OF CALLS ON BOARD GUYS. WE ST
P-PERSONAL TIME OUTPUT THOUGH. MORE OUTBOUND CALLS ON YOUR FILES WILL DEFINITELY H
S-SICK **WE DID NOT HAVE A GREAT FEE DAY YESTERDAY. I KNOW WE SET SOME THIN
U-UNEXCUSED FEE WAS GENERATED FOR THE DAY. TO MAKE THINGS WORST YOUR PAYMENT
V-VACATION WE WILL PUT THEM UNTO TODAYS NUMBER SO A 1 1/2 DAILY IS MANADTORY FO
L-LATE ESPECIALLY MY COMMISSION COLLECTORS, TO GET YOUR DAILY MINIMUM. YOU
J-JURY DUTY POSTING YOUR MONEY. GET 2V'S AND MGR BUMPS IF NEED BE.
B-BEREAVEMENT ***today is acomp day so generate as much as possible as quickly as possible. Do n
E-EXCUSED WITHOUT PAY
H-HOLIDAY
COLLECTOR
pclark left early. Family emergency
Manual Todays Call
Total Calls PAST DUE MTD GOAL
Calls Attendance Goal
0.00 #DIV/0!
0.00 128.5%
70 93 0 0 5
490 650 0 0 32.5 #DIV/0!
X-PRESENT ***Today was a Comp day. We had a fairly decent production day. WE GOT TO
P-PERSONAL TIME ***Crystal, Theresa, & Derrick you guys did great on calls and your fee results s
S-SICK the direct corelation between those who put out effort and get good stats all aro
U-UNEXCUSED ***Do not falter today. Keep the drive forward until we get to the finish line.
V-VACATION
L-LATE
J-JURY DUTY
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
42 80 4.00 93.7% 7
95 156 7.80 139.1%
37 63 3.15 86.2%
40 78 3.90 108.1%
0 0 0.00 94.9%
0 0 0.00 69.6%
33 48 2.40 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
35 61 0 0 3
247 425 0 0 21.25 #DIV/0!
MEETS
nt production day. WE GOT TO A DAILY!. STANDARD
on calls and your fee results show it. Look at NEEDS
IMPROVEME
effort and get good stats all around NT
il we get to the finish line.
ACCEPTABLE
DEFICIENT
6
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
7
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
8
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
9
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
10
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
11
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
12
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
13
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
14
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
15
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
16
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
17
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
18
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
19
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
20
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
21
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
22
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE
C. BROWN
C. THORNTON
D. SHIELDS
D. MUSE
P. CLARK
P. CASEY
0
0
0
0
0
0
0
0
0
0
E63 LARRY EDWARDS
average $0 $0 $0 0
TOTAL $0 $0 $0 $0 0 0 0
I do not like looking at call reports and seeing anyone on my team
X-PRESENT Whether we are meeting reasonable numbers or not, there is no reas
P-PERSONAL TIME / LEAVE OF ABSEN
everyone else. Your peers are showing the effort it takes to be bes
same? Do not focus on just making the minimum required amount of
S-SICK that. Push yourself to the next level. Each of you have it in you to be
U-UNEXCUSED office. The succesful collectors are those that work hard. It shows in
V-VACATION look at them on the following pages. Look who works the hardest an
L-LATE last month. We need to get moving here people. If you can't do it, let m
out. But i frefuse to allow you to not give it your all. I want you all on th
J-JURY DUTY
off accounts. Effort and determination are the keys to success in coll
B-BEREAVEMENT successful. Somewhere along the way we forgot what it meant to be
E-EXCUSED WITHOUT PAY Bottom line........Get the job done!!!
H-HOLIDAY
COLLECTOR
twheatle 7-8pm doing side by side training with manager work on pitch.
cthornton 230-315 locked out of CR. It in meeting per A Holt.
Manual Call
Total Calls PAST DUE Attendance MTD GOAL
Calls Goal
0 0.00 93.7% 7
0 0.00 139.1%
0 0.00 86.2%
0 0.00 108.1%
0 0.00 94.9%
0 0.00 69.6%
0 0.00 66.2%
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 #DIV/0!
0.00 128.5%
0 0 0 0 0
0 0 0 0 0 #DIV/0!
nd seeing anyone on my team on the bottom of the lists. MEETS
umbers or not, there is no reason we can't work as hard as STANDARD
ing the effort it takes to be best in class. Can you do the NEEDS
minimum required amount of calls or fee. Work to exceed IMPROVEME
Each of you have it in you to be the best collectors in this NT
ose that work hard. It shows in the daily call totals. Take a
ook who works the hardest and see where they ended up ACCEPTABLE
e people. If you can't do it, let me know and we will figure it
e it your all. I want you all on the phones calling and talking
DEFICIENT
are the keys to success in collections. I want you all to be
y we forgot what it meant to be winners. Get it back NOW!
line........Get the job done!!!
MTD
Fee to Work Work
PDC New Hot New Solid Dialer
Collector Date
$$ $$ $$
Placed Placed
Calls
$$ ## $$
T. WHEATLE $2,230 $0 $408 $380 0 $0 161
C. BROWN $11,923 $0 $13,387 $3,011 0 $0 138
C. THORNTON $2,874 $322 $4,083 $1,084 0 $0 142
D. SHIELDS $5,146 $248 $1,385 $466 0 $0 104
D. MUSE $11,297 $0 $0 $0 0 $0 0
P. CLARK $8,285 $750 $0 $3,590 0 $0 6
P. CASEY $3,152 $223 $2,444 $1,063 0 $0 153
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
0 $0 $0 $0 0 $0 0
E63 LARRY EDWA $0 $0 $0 0 $0 0
average $220 101
TOTAL $44,907 $1,543 $21,707 $9,594 0 0 704
X-PRESENT
P-PERSONAL TIME / LEAVE OF ABSEN
S-SICK
U-UNEXCUSED
V-VACATION
L-LATE
J-JURY DUTY
B-BEREAVEMENT
E-EXCUSED WITHOUT PAY
H-HOLIDAY
Manual
Total Calls
Calls
293 454 7
259 397
272 414
236 340
0 0
52 58
255 408
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
195 296
1367 2071
Collector Review
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS PERFORMANE
NOT A BAD FINISH. LET'S WORK ON BEING MORE PROACTIVE IN COLLECTING AND SETTING UP A SOLID
COLLECTION FOUNDATION. POST DATES ARE KEY IN COLLECTION SUCCESS. EMPHASIZE GETTING FUNDS
UP FRONT BUT DON'T WALK AWAY FROM ACCOUNTS WITHOUT PAYMENT. IF THEY CAN'T DO IN ONE, SET
UP PAYMENTS.
IMPROVEMENT COMMENTS
SEE IMPROVEMENT PLAN: FOCUSING ON IMPROVING ATTENDANCE AND OVERALL COLLECTION SKILLS.
WIP MAINTENANCE, CALLS, AND TEAMWORK. ATTENDANCE AND WIP MAINTENANCE ARE YOUR ONLY
PROBLEMS SO FAR. FIX THESE AND YOU WILL BE A PLATINUM LEVEL COLLECTOR IN NO TIME.
IMPROVEMENT PLAN
NO CURRENT RECOMMENDATION
Improving W.I.P. Maintenance
FOLLOW PCA GUIDELINES ON DUNNING AND ACCOUNT ACTIVATION. DON’T Progress F/U Dates
JUST DON’T CHANGE STATUS WORK ACCOUNT OUT FULLY. EFFECTIVE
FOLLOW UP BEGINS WITH SETTING UP A STRATEGY. FOR EXAMPLE. CALL ALL
ACCOUNTS 3 TIMES DAILY FOR 5 DAYS WHEN NEW. ONCE YOU HAVE
IDENTIFIED WHAT THEY ARE THEN ONLY FOLLOW UP AS NECESSARY. NO
MORE THAN 4 DAYS WORK GAP ON EVERY ACCOUNT. DEVELOP A WORKING
STRATEGY TO ACTIVELY WORK ACCOUNTS
Improving Attendance and Punctuality
Progress F/U Dates
File # 24 NEW BIDAILY C Court Inquiry SSDI Tax Asses. OffContact Set Proper Sta
1 6312336 X X X
2 6140516 X X
3 6372341 X X X X
4 6324999 X N/A ATY
5 6317073 X
6 6246808 X
7 6273567 X
8 6260171 X X X X X
9 6191321 X X X X X
10 6246672 X N/A X X X Y PHT
corrections:
Collector Signature
Scores Points
M/R 0
Goal 18000 0 5 10 15 20
Actual 11923 66% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 5
Goal 0% 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 2 4 or More 3 2 1 0
Days Missed 5
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
GREAT JOB EXCEEDING BUDGET!!! LET'S WORK ON THE FUNDAMENTALS AND GET BETTER AT WORKING YOUR
ACCOUNTS, PITCHING (ACTIVE LISTENING AND REBUTTALS), FOLLOW UP, AND HITTING CALL GOALS.
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 7000 0 5 10 15 20
Actual 2874 41% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 2 4 or More 3 2 1 0
Days Missed 3
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 10000 0 5 10 15 20
Actual 5146 51% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 5
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0
Days Missed 5
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 25000 0 5 10 15 20
Actual 11297 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 25000 0 5 10 15 20
Actual 8285 33% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 5
Goal 0 0 2 3 4 5
Actual 0% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 3
Goal 0 -10 -5 0 3 5
Actual 1 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 2 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 10000 0 5 10 15 20
Actual 3152 32% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R #DIV/0!
Goal 0 0 5 10 15 20
Actual 0 #DIV/0! <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Scores Points
M/R 0
Goal 5000 0 5 10 15 20
Actual 2230 45% <70% 70-84% 85-99% 100-114% >114%
NSF % 10
Goal 0 0 4 6 8 10
Actual 0% > 7% 5% - 7% 4% - 4.99% 3% - 3.99% < 3%
W.I.P Maintenance 2
Goal 0 0 2 3 4 5
Actual 29% > 30% 25% - 29.99% 20% - 24.99% 15% - 19.99% < 15%
Days Late 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
Days Missed 0
Goal 0 -10 -5 0 3 5
Actual 0 4 or More 3 2 1 0
MANAGER'S SIGNATURE
GM SIGNATURE
Required If Rated Below Standards
COMMENTS
COMMENTS
IMPROVEMENT PLAN
Collecto
Collector name Month end score
r#
1 DpB03W T. WHEATLE 15.0
2 DpB03W C. BROWN 20.0
3 DpB03W C. THORNTON 18.0
4 DpB03W D. SHIELDS 25.0
5 DpB03W D. MUSE 15.0
6 DpB03W P. CLARK 18.0
7 DpB03W P. CASEY 12.0
8 0 0 #DIV/0!
9 0 0 12.0
10 0 0 12.0
11 0 0 12.0
12 0 0 12.0
13 3 0 12.0
14 3 0 12.0
15 5 0 12.0
Group Average #DIV/0!
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<BOLD> Printed: 11/02/2007 </BOLD>
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1-5./
16-20-/
P. CASEY
2144
DE1C018
D. SHIELDS P. CLARK
2177 2164
DE1C004 DE1C016
C. BROWN
2176
0 DE1C005
D. MUSE 0
2233 0
DE1C003 DE1C002
T. WHEATLE 0
2570 0
0 DE1C020
CLIENT # %Fee CLIENT CLIENT # ACTIVE CAMPAIGN PRIORITY
101 0.30
115 0.25
116 0.25
122 0.25
125 0.25
129 0.25
138 0.25
180 0.27
180 0.27
181 0.27
185 0.25
188 0.25
189 0.25
190 0.25
226 0.25
246 0.25
249 0.28
255 0.28
259 0.16
261 0.35
262 0.16
264 0.16
270 0.25
278 0.27
280 0.27
281 0.28
282 0.26
292 0.16
293 0.16
295 0.30
330 0.30
530 0.30
531 0.30
605 0.25
607 0.25
608 0.25
616 0.30
632 0.25
633 0.25
634 0.25
700 0.30
707 0.28
710 0.23
715 0.20
716 0.20
719 0.20
740 0.30
745 0.35
747 0.35
748 0.35
760 0.45
761 0.18
762 0.30
780 0.29
791 0.30
840 0.15
841 0.15
841 0.15
842 0.15
870 0.16
1000 0.25
1006 0.30
1011 0.25
1015 0.25
1016 0.30
1018 0.30
1026 0.30
1027 0.30
1028 0.30
1029 0.30
1032 0.30
1201 0.30
1210 0.30
2014 0.40
2233 0.33
2250 0.28
2250 0.28
2251 0.28
2252 0.28
2253 0.28
2253 0.28
2254 0.28
2255 0.28
2256 0.28
2257 0.28
2258 0.28
2259 0.28
2260 0.28
2261 0.28
2262 0.28
2263 0.28
2264 0.28
2265 0.28
2266 0.28
2267 0.28
2268 0.28
2268 0.28
2269 0.28
2270 0.28
2271 0.28
2271 0.28
2272 0.28
2273 0.28
2274 0.28
2275 0.28
2276 0.28
2277 0.28
2278 0.28
2279 0.28
2280 0.28
2281 0.28
2282 0.28
2283 0.28
2284 0.28
2285 0.28
2286 0.28
2287 0.28
2288 0.28
2289 0.28
2290 0.28
2302 0.40
2303 0.40
2304 0.40
2313 0.40
2314 0.40
2315 0.40
2316 0.40
2317 0.40
2318 0.40
2319 0.40
2320 0.40
2321 0.40
2322 0.40
2510 0.25
2599 0.25
2799 0.25
2900 0.27
2901 0.27
2902 0.25
3001 0.25
3002 0.28
3003 0.30
3003 0.25
3004 0.25
3009 0.40
3010 0.40
3011 0.40
3012 0.40
3050 0.30
3051 0.30
3052 0.30
4008 0.35
4009 0.35
4026 0.30
4028 0.30
4029 0.30
4050 0.43
4051 0.43
4052 0.43
4053 0.43
4054 0.43
4055 0.43
4056 0.43
4057 0.43
4058 0.43
4059 0.43
4060 0.43
4061 0.43
4062 0.43
4064 0.25
4070 0.30
4071 0.30
4072 0.30
4073 0.30
4074 0.30
4075 0.35
4076 0.35
4077 0.35
4078 0.45
4079 0.43
4080 0.22
4081 0.22
4082 0.22
4093 0.38
4094 0.38
4095 0.35
4096 0.43
4097 0.35
4098 0.43
4099 0.40
4100 0.35
4103 0.40
4104 0.43
4105 0.40
4106 0.43
4107 0.48
4108 0.43
4109 0.40
4115 0.25
4118 0.28
4119 0.28
4122 0.40
4126 0.45
4150 0.28
4154 0.28
4200 0.25
4201 0.22
4204 0.22
4211 0.22
4212 0.22
4213 0.22
4234 0.25
4240 0.38
4241 0.38
4242 0.43
4243 0.38
4244 0.38
4300 0.33
4303 0.30
4304 0.30
4401 0.38
4402 0.38
4403 0.38
4404 0.42
4405 0.38
4406 0.38
4407 0.38
4408 0.43
4409 0.38
4410 0.38
4411 0.38
4412 0.42
4413 0.38
4414 0.40
4415 0.42
4416 0.45
4417 0.40
4500 0.23
4501 0.30
4700 0.37
4701 0.37
4703 0.35
4705 0.40
4706 0.45
4707 0.39
4750 0.40
4751 0.40
4800 0.40
4801 0.40
4802 0.40
4900 0.25
4911 0.35
4912 0.35
4913 0.35
5000 0.28
5001 0.28
5002 0.28
5003 0.45
5004 0.18
5005 0.55
5006 0.55
5007 0.25
5107 0.45
7010 0.35
7011 0.30
7015 0.35
7200 0.30
?? 0.28
846 0.15
845 0.15
844 0.15
843 0.15
842 0.15
830 0.15
831 0.15
832 0.15
833 0.15
834 0.15
835 0.15
836 0.15
837 0.15
838 0.15
839 0.15
225 0.25
N/A 0.00
1600 0.25
1601 0.25
citibank 0.15
LIQUIDATION %