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US English US English is of course particularly influential, on account of America's dominance of cinema, television, popular music, trade, and technology, including the Internet. Many terms that enter an Oxford dictionary from the US quickly become established in British English: some examples from the last ten years or so are geek, nerd, school student, and 24/7. Many US equivalents for British terms are familiar: sidewalk for pavement, checkers for draughts, cookie for biscuit, and vest for waistcoat. Other differences are more subtle. Some words have a slightly different form, e.g. dollhouse (US)/doll's house (Brit.), math (US)/maths (Brit.), tidbit (US)/titbit (Brit.), while American constructions that are strange to British ears include I just ate, teach school, and a quarter of ten (rather than a quarter to ten). Canadian English Canadian English is subject to the conflicting influences of British and American English. In vocabulary there is a lot of US influence: Canadians use billboard, gas, truck, and wrench rather than hoarding, lorry, petrol, and spanner; but on the other hand they agree with the British in saying blinds, braces, porridge, and tap rather than shades, suspenders, oatmeal, and faucet. Australian and New Zealand English The vocabularies of Australian and New Zealand English are very similar. Both have been enriched by words and concepts from the hundreds of indigenous languages that pre-dated European settlers, only about fifty of which continue as first languages. The line between formal and informal usage is perhaps less sharply drawn in Australasian English than it is elsewhere: suffixes such as -o and -ie, giving us expressions such as arvo (afternoon), reffo (refugee), and barbie (barbecue), are freely attached to words even in more formal contexts. South African English Since 1994 South Africa has had eleven official languages: English, Afrikaans (descended from Dutch), Zulu, Xhosa, and other largely regional African languages. English is the first language of only about 10 per cent of the population, but the second language of many others. The English of native Afrikaners has inevitably influenced the 'standard' English of white South Africans, examples being such informal usages as the affirmative no, as in 'How are you? - No, I'm fine' and the all-purpose response is it?, as in 'She had a baby last week - is it?' Indian English The role of English within the complex multilingual society of India is far from
straightforward: together with Hindi it is used across the country, but it can also be a speaker's first, second, or third language, and its features may depend heavily on their ethnicity and caste. The grammar of Indian English has many distinguishing features, of which perhaps the best-known are the use of the present continuous tense, as in 'He is having very much of property', and the use of isn't it as a ubiquitous question tag: 'We are meeting tomorrow, isn"t it?' The first example rejects another characteristic of the language, which is to include intrusive articles such as in or of in idiomatic phrases. Verbs are also used differently, with speakers often dropping a preposition or object altogether: 'I insisted immediate payment', while double possessives - 'our these prices' (instead of the British English 'these prices of ours') - are commonplace. West Indian English Standard British English has traditionally been the linguistic model for the Commonwealth Caribbean, although recently the import of US television, radio, and tourism has made American English an equally powerful influence. The many varieties of Creole, influenced by West African languages, are also productive. A characteristic usage is that of the objective pronoun where British English would use the subjective or possessive, as in me can come an go as me please or he clear he throat. Jamaican Creole is the most widely known, and has spread beyond the region, especially to the UK, where it influences the speech of black Britons.
FEATURES OF INDIAN ENLGLISH:
Indian English comprises several dialects or varieties of English spoken primarily in the Indian Subcontinent. These dialects evolved during and after the period when Britain exercised colonial rule over India. English is the one of the official languages of India, with about ninety million speakers, according to the 1991 Census of India, but fewer than a quarter of a million people call it their first language. With the exception of some families who communicate primarily in English, as well as members of the relatively small Anglo-Indian community (numbering less than half a million), speakers of Indian English use it as a second or third language, after their indigenous Indian language(s), such as Hindi, Bengali, Kannada,Telugu,Marathi,Tamil,etc. Several idiomatic forms, derived from Indian literary and vernacular language, also have made their way into Indian English. Despite this diversity, there is general homogeneity in syntax and vocabulary among the varieties of Indian English.
• • • •
1 Influences: British and American o 1.1 Influences from other languages 2 Idioms and popular words/phrases o 2.1 Medical terms o 2.2 Food o 2.3 Addressing others o 2.4 Interjections and casual references o 2.5 Divergent usage 3 Grammar o 3.1 Grammar quirks 4 Phonology o 4.1 Vowels o 4.2 Consonants o 4.3 Spelling pronunciation o 4.4 Supra-segmental features 5 See also 6 References 7 Bibliography 8 External links
 Influences: British and American
The form of English that Indians and all the other people of the subcontinent are taught in schools is essentially British English. A socially-superior accent is deemed to be that of Received Pronunciation. However, even during the time of the British Raj, before the partition of Pakistan and Bangladesh, Indian English had established itself as an audibly distinct dialect of the language with its own quirks and specific phrases. Indian spellings typically follow British conventions. After gaining independence in 1947, Indian English took on a divergent evolution, and many phrases that other English speakers consider antiquated are still popular in India. The legacy of the East India Company and its practices still prevails in official correspondence in India. Official letters include phrases such as "please do the needful," and "you will be intimated shortly," which are directly lifted from East India Company correspondence from the seventeenth century. Because of the growing influence of American culture in recent decades, certain elements of American slang are now used by some Indians, especially younger ones. AmericanEnglish spellings are also widely prevalent in scientific and technical publications, while British-English spellings are used in other media.
'machaa' is more frequently used in the South. . no? ('na' often replaces 'no' in Hindi speaking areas. "meaning" ("What I mean is. Use of "baazi"/"baaji" or "-giri" for the same purpose.'I don't eat meat/ drink milk' etc . especially people from South Indian states mainly Tamil Nadu.fail . This is also used in Scottish and South African English Shift . as in "The problem with your idea. Where do you stay? is the same as 'Where do you live?' or 'Where's your house?'. (fail)' are similar. your feeble attempt at one.) Use of the words but or only as intensifiers such as in: "I was just joking but.".India.A.pass . isn't it?" (instead of "You're lying. Influences from other languages • • • • • • • Tag questions: The use of "isn't it" as a generic question tag. maane.used as the opposite to the above Gone for a six ." Use of the word maane (Bengali) ."  Idioms and popular words/phrases • • • • • • • • • • B. is ki it does not address the problem of overstaffing. More recent tag questions include "no?" (used colloquially) as in He's here. matlab. Karnataka and Andhra Pradesh have the habit of when speaking Tamil and Kannada and Telugu respectively Use of yaar.used in matrimonial ads to describe someone who did not pass the final examinations but was admitted to college and did take college classes.to mean something got ruined. Heard often in S. ah?.to move as in "I shifted my things from my old apartment to my new one".'I got yelled at by him' Where are you put up? means 'Where do you live'?. aren't you?").. .A.A." or "He's a real music-wala: his CD collection is huge. as in Ready.'A girl educated well in Christian convent-style school' I got a firing/I was fired by him . what I feel is missing." Or even "I didn't go only" to mean "I didn't end up going after all. as in "The taxi-wala overcharged me.) Use of word "wala" to denote occupation or 'doing of/involvement in doing' something. B. I don't take meat/milk/whatever . "The grocery-wala sells fresh fruit." (Also prevalent mainly in Hindi-speaking states. mainly by people of native Hindi-speaking origin. 'Higher Secondary (fail)' and 'M. 'da'. as in "You're lying.").) Adding "U" to all english words e." or "Your explanation. loosely. (Origins linked to game of Cricket) Eve teasing . an influence of colloquial Tamil and Kannada. LeftU for left. as in "business-baazi" or "cheating-giri.'Sexual harassment' Convented . as opposed to someone who did not go to college. was sorely lacking in cohesiveness.g. "Yani" (Urdu) and matlab (Hindi/Urdu) to mean. BusU for Bus." or "It was she only who cooked this rice." (Influenced by Hindi syntax. 'ra'. the South replaces 'no' with the 'ah' sound. arey in an English conversation between Indians. abey.. machaa.
reparation "Hill Station" means mountain resort. as in "Let's order for sandwiches".Teachers in schools may say this to the kids. "specs" means spectacles or glasses (as in colloquial UK English).• • • • • • • • • • • • • • • • • • • • • • She is innocently divorced or divorced (innocent). a headline might read "New roads on the anvil".Payment given to employees to compensate for the effects of inflation. Wales. "Rejoin duty" is to come back to work after a vacation. Such a questioner wants to know the person's formal or legal given name that may appear on a passport. "pass out" is meant to graduate. This is similar to the way Japanese refer to the other person's name with an honorific "O-" prefix. "stepney" refers to a spare tyre. v. "Tell me": used when answering the phone. "on the anvil" is used often in the Indian press to mean something is about to appear or happen. as in "O-namae" instead of the simple "namae" when referring to their own name. meaning "How can I help you?" "order for food" instead of "order food". "Out of station" to mean "out of town". itself named after Stepney Street." . it means the marriage was not consummated. redressal: n. "Join duty" to mean "reporting to work for the first time". nothing great about it. "cent per cent" means "100 per cent" as in "He got cent per cent in maths. The word is a genericized trademark originating from the Stepney Spare Motor Wheel." This phrase has origins in cricket. Source:online Dictionary of Indian English Pindrop silence! . This phrase has its origins in the posting of army officers to particular 'stations' during the days of the East India Company." "go for a toss" means to end prematurely or unexpectedly. which in turn was one-sixteenth of one rupee/taka. Sometimes "Lodge" refers to a place where you stay (in rooms) and "Hotel" refers to a place where you eat. remedy. in Llanelli. Means 'not dark skinned. as in "I passed out of the university in 1995. as in "my plans went for a toss when it started raining heavily..Seen in matrimonial ads." Dearness Allowance . formal charges filed in a court. Wheatish complexion . to file charges against someone in court "I won't give him a single pie" to mean a "single cent".. For example.'Doing something for leisure but with no intention or target/satisfaction' For example. where to go for a toss as means to be dismissed on the first ball. tending toward light' "What is [your] good name?" to mean "What is your full name?" is a carryover from the Hindi expression "Shubh-naam" (literally meaning "auspicious name") or the Urdu "ism-e shariif" (meaning "noble name"). redress. "tight slap" to mean "hard slap". as opposed to the pet name they would be called by close friends and family.part of matrimonial advertising terminology."Just timepass man. or in Bengali. Pie is an Indian denomination of the anna. "Hotel" means "restaurant" (as well as specifically "big hotel") in India: "I ate in the hotel". "Hows the movie?" reply . Timepass . bhalo-naam (meaning quite literally "good name" or "proper name"). "Lodge" is used to refer to small hotels. chargesheet: n.
" or "Begum Sahib would like some tea. Use of "Ms" (also Mr. For example.  Food • • • • • • • • • Brinjal : aubergines / eggplant Capsicum : called chili pepper. and India. "Jyoti's Mr stopped by yesterday" or "My Mrs is not feeling well" (this use of "Mrs. "Sushri" (Devnagari: सुशी a more recent addition and appropriate translation of Ms where marital status cannot be determined or is unimportant) As with Shree/Shreemati. Pakistan. This is the only . Smith-saahib. bell pepper in the US. and the Bahamas.  Medical terms Often the cause of undesirable confusion • • • Viral Fever: influenza Jaundice: Acute Hepatitis. New Zealand. "Shreemati"/"Shrimati" is used for married women. eg lentils Karahi : wok Dhal : lentils Sago : tapioca  Addressing others • • • • • Referring to elders. While standard medical terminology uses jaundice for a symptom (yellow discolouration of skin). or sweet pepper in the UK. red or green pepper. Swathi Ashok Kumar might be addressed as "Ms Swathi" instead of "Ms Kumar". Mrs) with first name. used by homeopaths for conventional medicine. use of suffixes "Saahib/Sāhab" (Mr) and "Begum" (Mrs)(Urdu) as in "Welcome to India. "Kumari" (Devnagari: कुमारी literally meaning a virgin) can be used for unmarried (as opposed to single) women or girls. capsicum in Australia. paprika in some other countries Curds : yoghurt Coriander : cilantro Sooji or Rava : semolina Pulses : pulses. in India the term is used to refer to the illness in which this symptom is most common. West and East India) Use of prefixes "Shree"/"Shri" (Devanagari: शी meaning Mister) or "Shreemati"/"Shrimati" (Devanagari: शीमती meaning Ms/Mrs): Shri Ravi Shankar or Shreemati Das Gupta.• "centum" is also frequently used to refer to 100." Use of "Mr" and "Mrs" as common nouns for wife/husband. Allopathy." or "missus" is also used in the UK. Canada. For example. strangers or anyone meriting respect as "'jee'"/"'ji'" (Hindi: जी used as a suffix) as in "Please call a taxi for Gupta-ji" (North.
where most people don't use a surname. Use of Respected Sir while starting a formal letter instead of Dear Sir.g. "Long time no see. while common for addressing teachers/professors or any person in an official position. in Indian culture.' Sharma sir is not here . just try and understand. as in "Wah! Wah! You play the sitar so well!" . such as "Yours respectfully".  Interjections and casual references • • • • • Casual use of words yaar (Hindi: यार meaning . as in " Arey! C'mon.• • • • • possible correct usage in South India.friend. so that's your plan.) is rare and may even be considered unacceptable or offensive (in the sense of referring to an elder person by name). buddy. Again. rather than the standard "Yours sincerely/faithfully/truly". It is interesting to observe that calling one's friends' parents aunty and uncle was also very common in Great Britain in the 1960s and 70s but is much rarer today. The word boss is also sometimes used in this way." Use of interjections Arey!(Hindi: अरे) and acchha! (Hindi: अचछा) to express a wide range of emotions. "Hello. he/she will usually be addressed with the name of the relation in the vernacular Indian language. among friends but also to male strangers. as in "How much to go to the train station. bhai.an interjection in Hindi) to show distress or frustration.elder brother) much as with the American English 'man' or 'dude'.Imperative of the verb "to walk") to mean the interjection "Ok". boss?". would be considered too formal to address parents of friends or any other unrelated (but known) elder persons. as in "Chal. even total strangers (like shopkeepers) who are significantly older than oneself. For example. as in "Arey! What a good job you did!".same as Sharma-ji is not here. as in "Oof! The baby's crying again!" Use of "Wah" (Hindi: वाह) to express admiration." or "Ay. I cannot come today". mate). Use of "Baba" ('father' in some languages. the phrase 'the concerned person' is widely used in oral Indian English. such letters are ended with non-standard greetings. bhai (Hindi: भाई meaning . if a woman is one's mother's sister." or "Arey. acquaintances. or "Yours obediently". A substitution of Sir/Ma'am. dude. boss.brother) and bhaiyya (Hindi: भइया meaning .. yaar! Don't be such a killjoy!". Swathi aunty!" In fact. I gotta go now" at the end of a phone call Use of oof! or "oh fo!" (Hindi: ऊफ . E. a respectful address. she would not be addressed (by a Hindi speaker) as "auntie" but as Mausi (Hindi: मौसी) (by a Kannada speaker as Chikkamma Kannada: ಅತತ). what bad luck. children or teenagers addressing their friends' parents as Mr Patel or Mrs Patel (etc. man. usually positive though occasionally not. especially in musical settings. bhaiyya! Over here!" Yaar is the equivalent of mate in Australian and British English. but colloquially meaning 'buddy') while referring to any person. yaar!" Use of the word "chal" (Hindi: चल . On the contrary. "Accha. Use of the English words 'uncle' and 'aunty' as suffixes when addressing people such as distant relatives. especially in Tamil Nadu. such as "No Baba. or "Good to see you. neighbours. No knighthood suffix. even while conversing in English. if the person is related.
"Put the documents in a cover and post it". The word "mutton" is used to mean goat meat instead of sheep meat (and sometimes in a broader. Hindi एक ek) is also used as the indefinite article.. Ok etc.g." "Bangalore is termed as Silicon Valley of India.").g. More significantly. (eg. In Western India. not poultry or fish). especially Kerala. whereas the native varieties of English would have: "We are having meat today for dinner". fish. the numeric word for one (e. euphemistic sense to mean any red meat. This could stem from "please" being implied within the verb conjugation in Hindi. For example. Fish. "Where are you sitting?" for "Where are you located? (for one's location in a school or office but not home)" Repetition of a word to emphasise a word." "Cover" to mean envelope or shopping bag in South India." This is because in Indian languages. chumma chumma dont talk) Overuse of the word "Please" as an interjection. causing speakers to overcompensate for its absence in English.g." The word non-veg (short for non-vegetarian) is used to mean food which contains flesh of any mammal. A: Did you finish reading the book ? B: Yes yes !!)  Divergent usage • • • • • • • • • • • Insertion of "as" in describing a designation. Right. especially in a motion picture. Use of the verb "sit" in place of "located" e..g." ("I met with him today morning.• • • • • Use of "just" and "simply" in a seemingly arbitrary manner in southern India. Use of "chumma chumma" (Tamil: சும்மா means simply) at the beginning of a sentence." Substitution of "one" in place of the indefinite article "a": "Let me tell you one story.") Treatment of the phrase "I don't think so" as a unit." "Yogurt is called as curd in Indian English.g. Similarly." especially when the question of vegetarianism is at issue (milk and its products are always considered vegetarian). "Paining" used when "hurting" would be more common in Standard American and British: "My head is paining. often over-stressing the vowel. seafood. and "Put the vegetables in a separate cover". especially Maharashtra." ("I am attending my cousin's marriage next month. (e. No. where it would be omitted in Standard English: "Mahatma Gandhi is called as father of the nation. Also to be noticed that a non-veg joke is regarded as a joke with mature content. evening. "We are having non-veg today for dinner". The protagonist need not have any specifically heroic characteristics. The word "marriage" used to mean "wedding. "Today morning" (afternoon. "Kindly" used to mean "please": "Kindly disregard the previous message".e. i. "yesterday night" instead of "last night". e. Used mostly with words like Yes. Q:"Why did you do it?" A:"Simply!" or "Just I was telling to [sic] him. etc. bird. etc or even eggs. as in "I don't think so I can do that" instead of "I don't think I can do that. The word "hero" is used to mean a male protagonist in a story. E.) instead of "this morning. and eggs are not treated as categories separate from "meat. shellfish. a shopping bag is called as a 'Carry Bag'. "hero" is used to mean a movie actor who is .
" Afterwards. "Don't worry about small-small things" to mean very insignificant issues. whereas in international varieties of English a dress is a women's outer clothing with a bodice and a skirt as a single garment. Use of "reduce" to mean "lose weight" as in "I need to reduce!" Use of "this side" and "that side" instead of "here" and "there. The usage of dress as clothes does exist in international varieties but only in very rare occasions and in relevant context. Thus. he looks like a hero. women. (Telugu speakers may say "Half Hands" and "Full Hands" in a similar fashion). "Look at Vik." "Music director" is used to mean a music composer for movies. "You will get used to the humidity slowly-slowly". schooldress. as in "I also need a blanket" instead of "I too need a blanket" or "He was late also" instead of "He was late as well" Intensifying adjectives by doubling them. the person who might in other countries be credited as the screenwriter in India is often credited with the term "dialogues. there is no clear distinction between the words bath and shower. The word "healthy" as a euphemism for fat people.• • • • • • • • • • • • • • often cast in the role of the protagonist. in North India and in general as in "His build is on the healthy side" to refer to a overweight person. In Telugu. "would be" is used . than in other dialects of English. but a formal. The word "dialogue" means "a line of dialogue" in a movie. Similarly full-pant means trousers and half-pant means shorts. The word "dress" (noun) is used to refer to clothes for men. For example: "She has curly-curly hair". "We went to different-different places in the city in search of a good hotel. Similar to the use of term "marriage. "Full Shirt" is used for "Full Sleeves" and "Half Shirt" for "Half Sleeves" or "Short Sleeves". Use the word "only" where the word "just" would be used in other dialects. the betrothed is referred to as one's "would-be" wife or husband." meaning "he is as handsome as a movie star. "Bath" and "bathe" are also used interchangeably." until after the engagement ceremony has been performed. especially a negative one. far more frequently and with far more emphatic effect." (Note the usage of British spelling). For example. The word "damn" used as an intensifier. ("That was a great dialogue!" means "That was a great line!") "Dialogues" is used to mean "screenplay. public ceremony (often accompanied by a party) where the engagement is formalized with a ring and/or other local rituals." In motion picture credits. and children alike: "She bought a new dress for her son".g." a person may say "I am going to attend my cousin's engagement next month. "These people are like this only". "You are showing your hairy-hairy legs". e. In this case. Indians will not speak of a couple as being "engaged. Young girls in India invariably wear a dress. "Shirtings and suitings" used for the process of making such garments and also to refer to shops specializing in men's formal/business wear. as in "That was a damn good meal"." Use of "engagement" to mean not just an agreement between two people to marry. The use of "also" in place of "too" or "as well".. which is called a frock by the Indians." "We went that side." "Bring it this side. This is a common feature of most Indian languages.
what the word would mean in British/American English). used conversely is one's own brother/sister (of one's parent. 'high' and 'low' prefixed to 'gentry' is common. 'metros such as Delhi and Chennai') This is a shortening of the term Metropolis. "Metro" to mean large city (i. mugging or mugging up (studying hard or memorising. However. divider." godown (warehouse) godman somewhat pejorative word for a person who claims to be divine or who claims to have supernatural powers gully to mean a narrow lane or alley (from the Hindi word "gali" meaning the same). compass box for a box holding mathematical instruments like compass. 'bad'.e. Use of "blood pressure" or "BP" to refer particularly to high blood pressure. This can be confusing for Europeans. not generally well-known outside South Asia) and/or popular in India include those in the following by no means exhaustive list: • • • • • • • • • • • • • batchmate or batch-mate (Not classmate. as opposed to uncle or aunt. the word Metro now tends to be used to describe both the metropolis and the underground rail network. foot overbridge (bridge meant for pedestrians) Funda (fundamentals) as in "I cant understand the funda behind this chemistry formula." "Gentry" is a generalized term for social class ." Words unique to (i. cousin-brother (male first cousin) & cousin-sister (female first cousin). "Graduation" used exclusively to mean completion of a bachelor's degree: "I did my graduation at Presidency College" ("I earned my bachelor's degree at Presidency College. Use of the word "small" to mean "a small amount of" as in "Some small smoke came out of my radiator. and having nothing to do with street crime. The use of 'good'. whereas in the United States it refers to completion of Highschool. English brother/sister): most Indians live in extended families and many do not differentiate even nominally between cousins and direct siblings.• • • • • • to mean "will be" in contrast with the standard and American and British connotation of "wants to be (but will not be). in other words. taking the longest route). scale."). Master's or PhD as well. milk and eggs but not meat. as in "I have BP!" to mean "I have high BP or hypertension". who tend to use the word to describe underground urban rail networks. following the popularity of the Delhi Metro.not specifically 'high social class'. Himalayan blunder (grave mistake) long-cut (The "opposite" of short-cut. but a schoolmate of the same grade) "eggitarian" for a person who is eats vegetarian food.e. as in "When are you shifting?" (instead of "When are you moving?"). Use of the word "shift" to indicate "move" (oneself with belongings to a different house or city). protractor etc. nose-screw (woman's nose-ring) .
Tanglish (Tamil + English). tiffin box for lunch box.. ragging for fagging(UK)/hazing(US). but it may be a speaker's first. and its features may depend heavily on the regional origin of the speaker. which is more common in other varieties of English. only standard British English is considered grammatically correct. Dicky/dickey the boot/trunk of a car or rarely. but are still in use in Indian English: • • • • • • • • Curd. Many dictionaries have added this word.• • • • prepone (The "opposite" of postpone. Use of "the same" instead of "it". Such usage was part of colloquial English language in seventeenth century Britain and America. Words which are considered archaic in some varieties of English. Into to mean "multiplied by". rather than 2 times 2 = 4. Many words borrowed from Indian languages find their way into the ostensibly-English media. often literal translations of words and phrases from their native languages. Kanglish (Kannada + English). when it had been common it British English. as in "He is my co-brother" vote-bank is a term commonly used during the elections in India. implying a particular bloc or community of people inclined to cast their votes for a political party that can be best promise to deliver policies. In this context. Found in eighteenth century British English. where yoghurt would be more common in British/American English. . as in 2 into 2 = 4.. that is to change a meeting to be earlier). Phrased another way. second. "These people will cheat you like anything". and Minglish (Marathi + English). Hinglish and other variations are popular in the field of advertising. or third language. The word is also commonly used to mean a between-meal snack. The use of into dates back to the fifteenth century. co-brother indicates relationship between two men who married sisters. Use of thrice. Use of the phrases like nothing or like anything to express intensity. is common in Indian English. Telgish (Telugu + English).. While Indian speakers of English use idioms peculiar to their homeland. "He is taking too much tension". meaning "three times". to refer to someone's rear. favouring them. The distinct evolution of regional variations in contemporary usage has led to terms such as Hinglish (Hindi + English). the aim of reaching a large cross-section of society is fulfilled by such double-coding. For example. Could you send me the same?"  Grammar The role of English within the complex multilingual society of India is far from straightforward: it is used across the country. In tension for being concerned or nervous. as in "I heard that you have written a document on .
" (Prevalent mainly in Hindi. Use of "Can you drop me?" and "We will drop her first" instead of "Can you drop me off?" and "We will drop her off first" Omission of the definite article: e. In Telugu. usually humorously and not used in general speech. Use of do the needful as in "do whatever needs to be done" Anglicisation of Indian words especially in Chennai by adding "ify" to a local Tamil word." Use of "open" and "close" instead of switch/turn on/off. as used in Southern American English. Also. However. as in "No more ice-cream-ficecream for you!". and "Open your shirt" for "Take off your shirt. This feature is more prevalent in South India. as in "On the light" instead of "Turn on the light" or "Off the fan" instead of "Switch off the fan. especially by Anglo-Indians. it is more common in northern states.and Punjabi-speaking states." This construction is also found in Quebec English and also among Arab speakers of English etc. Use of would instead of will as in "I would be going to New York this weekend". the word 'melliga' can refer to either slow or quiet. and in Hindi "Deerai" can mean slowly or softly. The pluperfect tense used in verbs where International English speakers would use the simple past. as in "I have been working since four years" instead of "I have been working for four years" or "I have been working since four years ago". Creation of rhyming double-words (rhyming reduplication) to denote generality of idea or act." This is because of influence from Indian languages. it is only used as a subject or object in a sentence. as in "Open the air conditioner" instead of "Turn on the air conditioner"." Use of "y'all" for "you all" or "all of you".) Use of the word "since" instead of "for" in conjunction with periods of time. I had gone for I went. This usage is more common among speakers of North Indian languages such as Hindi where the words for both "since" and "for" are the same.g. Idiomatic English for quantification in use of preposition "of". a 'totality' of the word's denotation. Swapping around the meanings of "slow" and "soft" as in "I shall speak slower for you" meaning "I will speak softly" and "Make the fan softer" to mean "Make the fan go slower. This is an influence of traditional Hindi grammar. . never to address a group of people. "I am working at XYZ Company" instead of "I work at XYZ Company". "tea and stuff"). for example. Use of "off" and "on" as verbs rather than adjectives. She is knowing the answer. "Let's go have some chai-vai (tea. unlike Southern American usage. as in "There is so much of happiness in being honest. "Let's go to city" instead of "Let's go to the city" Use of "told" instead of "said"." or "There's a lot of this fighting-witing going on in the neighborhood. Grammar quirks • • • • • • • • • • • • • • • The progressive tense in stative verbs: I am understanding it. An example would be "Ravi told he is going home" instead of "Ravi said he is going home" or "Ravi told me he is going home".
many speakers do not differentiate between the vowel sounds /ɛ/ (as in "dress") and /æ/ (as in <trap>). Thus. <a> is pronounced as [ə] when unstressed and as [eɪ] when stressed.  Vowels Among the distinctive features of the vowel-sounds employed by some Indian English speakers are: • Many Indian languages (with the exception of Western Hindi and Punjabi) do not natively possess a separate phoneme /æ/ (as in <trap>). Some Indians speak English with an accent very close to a Standard British (Received Pronunciation) accent. Thus "cottage" may be pronounced [kɒtedʒ] rather than [kɒtədʒ]. Bengalis often pronounce all these vowels as a. instead of the diphthong used in almost all other accents. except in cases where a minimal pair such as <bed>/<bad> exists in the vocabulary of the speaker. When a long vowel is followed by "r". the short [ɛ] becomes lengthened and higher to long [eː]. Speakers of Southern languages and Sinhalese.  • • • • • . others lean toward a more 'vernacular'. do not have difficulty making this distinction. A word such as "was" in the phrase "I was going" will be pronounced [ʋɒz] or [ʋas] in Indian English: in most other accents it would receive the unstressed realization [wəz]. speakers of Indian English usually use a monophthong. <the> is pronounced as [ðə] when it is unstressed and lies before a consonant. In native varieties of English. /ə/ and /ɜː/ might be realized as /ə/ in Indian English. native-tinted. irrespective of whether it is stressed or unstressed. irrespective of whether the definite article comes before a vowel or a consonant. which do differentiate /ɛ/ and /æ/. In native varieties of English. Continuing the above point. accent for their English speech. the indefinite article <a> is often pronounced by many Indian English speakers as [eː]. including the <r>-colored versions of these vowels. Thus. <firm> may be pronounced the same as [farm]. The RP vowels /ʌ/. or whether it is stressed or not. Such a speaker might pronounce "tax" like the first syllable of "Texas". and as [ðiː] when it is before a vowel or when stressed even before a consonant. Indian English often uses strong vowels where other accents would have unstressed syllables or words. Another example is that many Indian English speakers often pronounce <the> as /d̪iː/. Phonology Indian accents vary greatly. Thus "period" is pronounced [pirɪəd] instead of [pɪəɹɪəd]. making <pen> sound like <paenn>. Chiefly in Punjab and Haryana states.
Thus "pin" is pronounced [pɪn] in Indian English but [pʰɪn] in most other accents. In Indian languages there are two entirely distinct sets of coronal plosives: one dental and the other retroflex.  Consonants Among the most distinctive features of consonants in Indian English are: • Standard Hindi and most other vernaculars (except. General American and most other English accents they are aspirated in word-initial or stressed syllables.  2001). [stɑːf] and [lɑːst] rather than American [klæːs]. possibly in free variation with [v] and/or [w]. The voiceless plosives /p/. if used. [oː]. To the Indian ears. (See cot-caught merger. Bengali) do not differentiate between /v/ (voiced labiodental fricative) and /w/ (voiced labiovelar approximant). [ʈ]. /t/ are often retroflex [ɖ]. the distinction between aspirated and unaspirated plosives is phonemic. The so-called retroflexes in Hindi are actually articulated as apical post-alveolar plosives. is only semi-rounded at the lips. <staff> and <last> would be pronounced with a back <a> as in British English but unlike American English. Instead.. at least. So wet and vet are homophones. /t/.• General Indian English realizes /eɪ/ (as in <face>) and /oʊ/ (as in <goat>) as long monophthongs [eː]. [stæːf] and [læːst]. and substitute /a/ instead. • • • . • • • Words such as <class>. and <our> as [aː(r)] instead of [aʊə(r)]. whereas in RP.e. Many Indian English speakers do not make a clear distinction between /ɒ/ and /ɔː/. sometimes even with a tendency to come down to the alveolar region. /k/ are always unaspirated in Indian English. Hindi does not have true retroflex plosives (Tiwari. some Indian speakers don't pronounce the rounded /ɒ/ or /ɔː/. all alveolar plosives of English are transcribed as their retroflex counterparts.) Unlike British. especially in the South of India. The alveolar stops English /d/. The phoneme /ɔː/. Because of the previous characteristic many Indians pronounce words such as <flower> as [flaː(r)] instead of [flaʊə(r)]. [klɑːs]. One good reason for this is that unlike most other native Indian languages. i. many Indians use a frictionless labio-dental approximant [ʋ] for words with either sound. This makes <not> sound as [nat]. The same is true of the voiceless postalveolar afficate /tʃ/. the English alveolar plosives sound more retroflex than dental. In the Devanagari script of Hindi. and the English stops are equated with the unaspirated rather than the aspirated phonemes of the local languages. but like General American English. In native Indian languages (except Tamil).
This also causes (in parts of Uttar Pradesh and Madhya Pradesh) the /s/ preceding alveolar /t/ to allophonically change to [ ʃ ] (<stop> /stɒp/ → / ʃʈap/).. strangely. Indian speakers interchange /s/ and /z/. is substituted for /ð/. The probable reason is the confusion created by the use of the devanagari grapheme < ज > (for /dʒ/) with a dot beneath it to represent the loaned /z/ (as < ज >). This is common among people without formal English education. and in fact in many Hindi-speaking areas /f/ is replacing /pʰ/ even in its native words. All major native languages of India lack the dental fricatives (/θ/ and /ð/. some speakers allophonically further change the voiced retroflex plosive to voiced retroflex flap. with /ʃ/ as in <"sh'"ore>.  • • • Most Indian languages (except Urdu variety) lack the voiced alveolar fricative /z/. Mostly in south India. Typically. Usually. This replacement is equally true for Persian and Arabic loanwords into Hindi. /z/ is substituted with the voiced palatal affricate (or postalveolar) /dʒ/. spelled with th). For example. Whereas in international varieties of English. South Indians tend to curl the tongue (retroflex accentuation) more for /l/ and /n/. /z/ or /dʒ/ is substituted. This substitution is rarer than that for [z]. and the nasal /n/ to a nasalized retroflex flap. e. This is usually dealt with by epenthesis. the same as their native languages. e. and in the south Indian variants. just as with a Korean accent. Sometimes. treasure /trɛ. school /is. While they do have its nearest equivalent: the unvoiced /s/.zəːr/. "thin" would be realized as [t̪ʰɪn] instead of /θɪn/. the aspirated voiceless dental plosive [t̪ʰ] is substituted for /θ/ and the unaspirated voiced dental plosive [d̪]. languages such as Tamil have true retroflex plosives.g. However. Again note that in Hindi (devanagari) the loaned / f / from Persian and Arabic is written by putting a dot beneath the grapheme for native [pʰ] < फ >: < फ >. • Many Indians speaking English lack the voiced postalveolar fricative (/ʒ/). Instead.g.g. This makes words such as <zero> and <rosy> sound as [dʒiːro] and [roːdʒi:]. it is not used in substitution. especially when plurals are being formed. or possibly the aspirated version [d̪ʱ]. wherein the articulation is done with the tongue curved upwards and backwards at the roof of the mouth. e. Many Indians with lower exposure to English also may pronounce / f / as aspirated voiceless bilabial plosive [pʰ]. treasure /trɛ.ʃər/. [s] is used for • • • .So a Hindi speaker normally cannot distinguish the difference between their own apical post-alveolar plosives and English's alveolar plosives.kuːl/. Inability to pronounce certain (especially word-initial) consonant clusters by people of rural backgrounds.
making <sanity> sound as [sæ. [z] for that ending in a voiced consonant or vowel. and unlike English. <above> and <ago> can be heard as [e.go]. some Indian English speakers supply a murmured version [ɡʱ]. and they have more of a stop component than fricative.pluralization of a word ending in a voiceless consonant. Hence /riŋ.ti]. the spelling of a word is a highly reliable guide to its modern pronunciation. native English varieties will mostly use the schwa while Indian English would use the spelling vowel. Exactly the opposite is seen for many Bengalis.bʌv] and [ə. Syllabic /l/. Similarly.g. for example <ghost> [ɡʱoːst]. rather than postalveolar. native languages like Hindi have corresponding affricates articulated from the palatal region. this is reflected in their English.go] instead of [ə. In unstressed syllables. by [il] (as in little /liʈ. in dialects like Bhojpuri. or if a high vowel precedes. • Again. a phenomenon which is also apparent in their English.  Spelling pronunciation A number of distinctive features of Indian English are due to "the vagaries of English spelling". resulting in realizations such as <which> [ʋʱɪtʃ].ʈən/). While retaining /ŋ/ in the final position. the digraph <wh> may be aspirated as [ʋʱ] or [wʱ].ɡiŋɡ/ (ringing). <India> is . • • • • Indian English uses clear [l] in all instances like Irish English whereas other varieties use clear [l] in syllable-initial positions and dark [l] (velarized-L) in coda and syllabic positions. e.ti] instead of [sæ. No other accent of English admits this voiced aspiration..iŋ/ → /riŋ. Similarly. Syllable nuclei in words with the spelling er (a schwa in RP and an r-colored schwa in GA) are also replaced VC clusters.nə. But in Indian English.ʈil/). [əm] and [ən] (as in button /buʈ. /m/ and /n/ are usually replaced by the VC clusters [əl]. Most Indian languages have a very phonetic pronunciation with respect to their script. • • • • In words where the digraph <gh> represents a voiced velar plosive (/ɡ/) in other accents. In case of the postalveolar affricates /tʃ/ /dʒ/. /miːtər/ → /miːʈər/.ni. all instances of /ʃ/ are spoken like [s]. So.bʌv] and [e. Indian speakers usually include the [ɡ] after it. English words ending in grapheme < a > almost always have the < a > being pronounced as schwa /ə/ in native varieties (exceptions include words such as <spa>). the ending < a > is pronounced as the long open central unrounded vowel /aː/ (as in <spa>) instead of schwa. and [ɨz] for that ending in a sibilant. found in no other English accent. meter.
g. In RP. rather than [æn. when Indian speakers speak. <drilling> /dril. Indian English will invariably use the British dialect for it. English pronunciation of the grapheme < i > varies from [ɪ] to [aɪ] depending upon the dialect or accent.  Supra-segmental features Any of the native varieties of English is a stress-timed language.səɺ. Thus. in some Indian languages.fə/. The word "of" is usually pronounced with a /f/ instead of a /v/ as in most other accents. <entrée> as [ɛn.• • pronounced as /ɪn. stressed syllables are generally pronounced with a higher pitch. instead of [haus] as noun and [hauz] as verb. stress is associated with a low pitch. The digraph <tz> is pronounced as [tz] or [tdʒ] instead of [ts] (voicing may be assimilated in the stop too).lənd]. rather than [tɛn. such words are sometimes pronounced according to the rules of English pronunciation. Thus. <tensile> would be pronounced as [tɛn. such as Scouse and Welsh English.liŋɡ/. . /r/ occurs only before a vowel.. <anti> would be pronounced as [æn. e.zər.g. which is common for American English speakers. <Here> is pronounced as [heə(r)] (like in <hair> and <hare>) instead of [hɪə(r)]. for example <dogs> may be [dɒɡs] instead of [dɒɡz].faː/ instead of /soʊ. <bouquet /bu. English words borrowed from French are often given a French-influenced pronunciation. Further. and <sofa> as /soː.saɪl] like the British. making <Switzerland> sound like [svit. or accentuate all the syllables of a long English word.  • • • • Use of [s] instead of [z] for the "-s" ending of the plural after voiced consonants. for example "developed" may be [dɛʋləpd] instead of RP /dɪvɛləpt/. Indian native languages are actually syllable-timed languages.keː] . The Indian accent is a "sing-song" accent. they appear to put the stress accents at the wrong syllables. like Latin and French. Pronunciation of <house> as [hauz] in both the noun and the verb.taɪ] like American. Indian speakers do not typically use the retroflex approximant /ɻ/ for <r>.t̪reː]. Indian-English speakers usually speak with a syllabic rhythm. but in India. and word stress is an important feature of Received Pronunciation. • • • • All consonants are distinctly doubled (lengthened) in General Indian English wherever the spelling suggests so.ti] like the British. whereas in most English dialects.kɛt/ or /bau kwɛt/ instead of [bu.. But many speakers of Indian English use /r/ in almost all positions in words as dictated by the spellings.ʈriː] instead of [ɑn. Use of [d] instead of [t] for the "-ed" ending of the past tense after voiceless consonants.ə/.aː/ instead of /ɪn.sɪl] like the American. e. a feature seen in a few English dialects in Britain.dɪ. The allophone used is a mild trill or a tap.ɖɪ.lænd] instead of [swit.
iii. ISBN 0521285410. IV. Accessed on July 1. ^ Census of India's eCensusIndia. Accessed on July 1. & B.2. ^ Wells. Cambridge University Press. p. ^ Varshney. (2005). ^ dicky. 62 13. dickey. J C (1982). Also see the OED. and n. Accessed on July 1. ^ a b Wells. 629 14. Issue 10. 2009.com/search?q=like%20anything Reference. 626 11. p. R. "An Introductory Textbook of Linguistics and Phonetics". 2009 8. (conj. ^ http://www. (Feature: Languages of West Bengal in Census and Surveys. pp.uiuc. 4. 2.reference.. Oxford English Dictionary. p.).  Bibliography • Wells. ^ Wells. Accessed on July 1. Oxford English Dictionary. ^ Wells. Bareilly. 2009 5. p. v. Oxford English Dictionary. 627-628 12.com. 630 15. 2009 7.L. "An unnatural tension of the nerves" 9. Student Store. p. 2009 6.linguistics. adv. ^ http://dictionary. 2009. 624 3.. Accents of English 3: Beyond the British Isles. 2009. Bilingualism and Trilingualism). ^ 1756 BURKE Subl. 1991 statistic. page 360 16. ^ a b c d Wells. pp 8-10. ^ multiply. 2003. 15th Ed.. p.edu/sala25/verma. 1995).  External links • English in India . a.. ^ like. ^ a b c d Wells.htm "Onset of Rising Pitch in Focused Words in Hindi: an Experimental Study" 17. 627 10. ^ BBC. See also • • • • • • • • Hinglish Indian English literature Regional accents of English Regional differences and dialects in Indian English Indian numbering system Languages with official status in India Republic of India Sri Lankan English  References 1. n. ^ a b c d e Wells. ^ Cambridge Encyclopedia of the English Language (Cambridge University Press.
communication . Mallikarjun.appraising . by B.influencing . Measuring these soft skills is no easy thing. An exploration into linguistic majority-minority relations in India.• • • • • 'Hover & Hear' pronunciations in a Standard Indian English accent. by Gurcharan Das.presenting .delegating . "Linguistic and Social Characteristics of Indian English" by James Baldridge : A rather thorough analysis of Indian language published by the "Language In India" magazine. and to listen and respond empathetically. Many companies simply will now no longer put up with it (bravo!). 108 varieties of Indian English. companies aren't just assessing their current staff and future recruits on their business skills. They are now assessing them on a whole host of soft skill competencies around how well they relate and communicate to others.team management . But in the most progressive companies.motivating is now recognised as key to making businesses more profitable and better places to work. India Seminar. We now find it a bit shocking and somewhat disturbing when someone displays the old autocratic style of bullying management tactics (though we know it is still unfortunately far more prevalent than is desirable). On the future of Indian English. 2001 (Volume 500). Dharma Kumar. Increasingly. Date:17-09-09 Collected Articles: Soft Skills Training Have a look at our Business Soft Skills Training page Soft Skills People's ability to handle the soft skills side of business . managers are looking for people's ability to communicate clearly and openly. . and compare side by side with other English accents from around the World.
practise. they also need to make sure their people know how to handle themselves at work and how to relate with their customers and peers. practise. Very few companies are untouched by the ever-widening influence of other cultures and good soft skills facilitate better communication and people's ability to manage differences effectively. Good soft skills also include the ability of people to balance the commercial needs of their company with the individual needs of their staff. the best news of all is that soft skills can be developed and honed on an ongoing basis through good training. can problem solve. observation and of course. All these skills are soft and all of them are transferable to the workplace. are good at encouraging. Everyone already has some form of soft skills (probably a lot more than they realise) They just need to look at areas in their personal life where they get on with others. practise. From showing . More and more corporations around the world recognize that. The ability to deal with differences. knowledgeable people plus innovative products? That's a great start. insightful reading. can schmooze with the best of them. Not only that. Focus On Soft Skills: A Leadership Wake-up Call by Carole Nicolaides © 2002 The rules for succeeding in business are changing daily. multiculturalism and diversity is needed more than ever. Being flexible and able to adapt to the changing needs of an organisation also qualify as soft skills. Yet people are still asking for the magic formula that contributes to a successful organization. in order to gain a competitive advantage. feel confident in the way they interact. but something vital is missing from this equation. as do being able to collaborate with others and influence situations through lateral and more creative thinking. Is it talented.They also want them to have equally well-honed written skills so that their correspondence (including emails) doesn't undo all the good work their face-to-face communication creates.
Yet most compliments that you or your employees receive deal more with the use of soft skills than with your actual knowledge about a particular situation. These soft skills are just as important as what John knows. . Soft skills are important and always have been. They display our strengths rather than the demonstration of our humanness. Unfortunately. John was promoted to Technical Project Manager at his consulting company. He was generous in praising people and was consistently happy. A professor will give you good grades once you know XYZ. He was quick to smile and see the positive side of every project. one of the strengths that was nowhere on his resume was his ability to be positive in all situations and to naturally motivate people. or solving an unexpected problem. or emotional intelligence skills. The challenge nowadays is to introduce a program that will allow your leaders to learn and capitalize fast on their soft-skills competencies. They made up the sum of who John was. most graduate schools don't teach you how to cultivate your soft skills. showing compassion. It seems we have laid them aside and opted to emphasize too much on expertise and credentials. but he or she will not increase your grade for being able to deal with a difficult situation." We live in a society that measures intelligence through quantifiable metrics. They fall under the umbrella of Emotional Intelligence (EI). You don't compete only with products anymore. Soft skills are the underlying principles that trademark a company for professionalism and excellent customer service. While courses such as Business Writing and Public Speaking are offered. instilling the use of soft skills in your team members is something you simply can't survive without. Too often we focus on what employees need to "know" when evaluating and hiring them instead of "who they really are. They provide differentiation between all the cookie-cutter look-alikes and play a vital role in customer loyalty. "The Effective Art of Listening to Your Customer. Some people wondered why John had risen to this level of management. However. these vital competencies are an integral part of a progressive organization.his natural attributes. where customers and employees are demanding more. The western civilization and our traditional management theories tend to lead us in the direction of individualistic promotion." I will illustrate this with an example.empathy and optimism to extreme self-awareness to knowing what's going on around them. Let's get back to our values and the basics of good internal and external customer service. In today's working environment. These soft-skills." The use of these skills is what elevates your organization above the competition. His educational level was lower than others in the firm and his degree wasn't in an area that pertained to consulting. These were his strengths . Most customers appreciate a "willingness to help" and the fact that "she listened to my complaint. rather with how well you use your people. revelations open the door to a lot of discussion. I have never seen a course entitled. These ideas have been so tightly woven into our leadership mentality that they can be challenging to break.
leadership potential. Discover the Group's Soft-Skill Identity . Engage them. Making soft-skills development a priority will bring your team to a new level because it focuses directly on them.All people are not the same. By allowing the human aspect of your employees to shine through.move slowly. People support what they help create. Recognize Individual Achievement . and use the pilot program as an introduction to the group. so their soft skills and strengths are not the same either. Illustrate how they can leverage each other's strengths inside the team to develop a new group "identity.Involve as many employees as you can on the decision to create a program. do a pilot program with key people. (Click here to send individuals on our Public Communication Skills Course) . Introduce the concept with an informative and fun workshop. and how to maintain the program.Instead of getting a large number of people in a room and preaching to them about their soft skills . leverage their strengths and differences because these are the facts that will help distinguish you and your organization from the competition. what to include within the program. give them the possibility to make changes with your training curriculum.Coaches and Organizational Consultants are experts in building rapport and establishing the right culture for these initiatives. Hire Expert Help . and bottom line organizational success. From time to time praise your stars. you are encouraging them to do what comes naturally to them. The program should also be designed to enhance their skills. Once you know who you have on your team. With the right culture and the appropriate training. 2. Recognizing personal contributions to the team is an excellent morale booster. Start Slowly . managers can continue the task of training and cultivating good relationships.When it's time to focus on soft-skills training as a tool to improve performance. Find a way to incorporate soft skills into your leadership development programs and see results immediately. Involve Your People From the Start . Communication Skills Training Tailored and In-House Communication Skills Training Our Communication Skills Training (Basic and Advanced) can be tailored as an in-house management programme to address specific issues within your company. consider the following: 1. 4.There is so much talk about teamwork today that we forget to emphasize how important it is to praise individual achievement as well. Don't overlook these all-important skills when evaluating areas of improvement for your team. 5. 3." The essence of your business is your people.
. They are at the heart of interpersonal skills and the greater your awareness of how it all works. HR vs operations. at some point or another. unless you are a company of one. If your business has groups of people who simply have to communicate more effectively then giving them communication training may be just what you need. However.it's just the way it happens. but often don't know exactly what that means or they don't know how to go about making it happen. Habits and Beliefs * Developing Great Listening and Responding Skills * Developing Individual Strengths and Qualities * Understanding Active vs Passive Choosing * Using Positive Reinforcement * Conflict Management * Being More In Charge * Gaining Confidence Communication Skills All Businesses talk about needing better communication skills. face potential humiliation. consultants vs full time staff. You might have pockets of 'them and us': marketing vs finance. the more effective your communication will be. communication will go awry through no one's fault or intention . And without doubt.Communication Skills Training Objectives * Raising Awareness * Understanding Communication Dynamics * Working with Body Language * Dealing with Assumptions * Working with Differing Points of View * Understanding Patterns. feel misunderstood or get really surprised by someone else's behaviour. even the best communicators can have their communication skills undermined when they get wrong-footed. You might have cross-functional or virtual teams whose ability to communicate efficiently is vital. Effective Communication takes real skill Communication skills have to be developed. IT vs admin. Most people in business think they communicate pretty well. That's when it all seems to fall apart and people regress to all kinds of inappropriate and unhelpful behaviour. honed and added to on an on-going basis. and in our experience that's generally true.
you can be in charge of them. They are the heart of interpersonal skills and the greater your awareness of how it all works. we like to develop the communication skills people already have and the things they already do well. Communication skills have to be developed. making an impact. To be effective in business.really. dealing with conflict and difficult people . In other words. To be a good manager.We deal with communication skills training by unpicking what happens . . listen to what you have to say and engage in dialogue. Here we look at basic communication dynamics. We could write a book about the importance of communication key skills. creating an effective communication strategy. Then you can choose from a whole range of tools and techniques that fit your personal style. Being a good communicator is often about feeling confident in those situations where you don't always feel comfortable. assurance and authenticity. negotiation. honed and added to on an on-going basis. learning skills to improve your communication. but for now you can content yourself with some essentials for becoming a more effective communicator.if you know how the dynamics work. you have to communicate exceptionally well. Our work on Communication Skills Training includes influencing. Therefore. anything that has to do with people dealing with other people with far more confidence. using effective communication to improve and promote interpersonal relationships. you don't have to learn a whole bunch of radically new things. you have to communicate well.Effective Communication Find the next available Open Communication Skills Course Good Communication Skills are essential Being an effective communicator takes real skill. so we make life easier for you by enhancing what's already there. rather than focusing on what's wrong or what needs to be fixed. the more effective your communication will be. We're big on personal style because when it comes to communication under pressure you can't be anyone other than yourself. Communication Skills Training . Being an effective communicator means that other people take you seriously.
Remember! If you aren't clear about what you mean and what your intention is. Therefore. Change Yourself to Change Others Alongside this has to be the knowledge that the only person you can be sure of changing in any communication is you. Remember. something (more than one thing.The Essentials • • • • • Communication is Individual How Communication Happens What can get in the way of Effective Communication Conflict Resolution Improving Communication Skills Communication is Individual We're Not All The Same When you look at communication. Remember your personal style probably says more for you that all the words you use can. presentation skills are not all there is to it. Then you can adjust your own communication to take that into account. You are the Only One of You There's never one right way to communicate. misinterpret what you mean. the other person (or people) could easily (and sometimes deliberately). the most effective way to be in charge of what happens in any communication dynamic is changing what you do. Authentic effective communication always happens when we reply on those things we know to be true about or for ourselves. Far from it. .Communication Core Skills . The greatest skill you can have in order to instantly and significantly improve you communications skills is to understand the other person's point view and how they see the world. Everyone communicates differently and sees the world differently. What's Already Working? Most people tend to look at what's wrong with themselves and other people rather than focusing on what already works. When you can do this you are well on the way to promoting better relationships. Everything communicates. of course) has to be working well for you to have got this far already! How Communication Happens Verbal and Non-Verbal Communication Interpersonal skills.
What can get in the way of Effective Communication Here are some Common Barriers to Effective Communication.Agreed To .Understood . . This way you can significantly improve your communication skills. Do you agree?' Good communication in the workplace is often sabotaged by too many unconfirmed assumptions. You can make a big impact simply by changing some of your language and developing your verbal skills. It's now accepted that the words account for only 7-11% of a communication. Also be aware of the assumptions you think other people make about you. which is good. One effective way to deal with assumptions is to say to the other person. Notice if you alter your behaviour with certain people because of the assumptions you make about them. especially making something up and then acting as though what you made up was true. Be aware of where you or others tend to fall off the cycle. justifications and excuses you use and whether they are appropriate. sometimes we get so used to behaving and responding in certain ways that it's hard to see that there's any other way of doing things.Acted On . 'Is that true?' or 'I'm making an assumption here about..Heard . Assumptions aren't necessarily 'bad'. When the pressure is on or we are under stress.. However. Patterns/Reverting to Type We are pattern-making beings.Implemented. You need to be aware of the padding. It means that you can take responsibility for every stage on the Communication Cycle: Spoken . even our best intentions may go out the window as we revert to type.What you do matters as much as what you say. We all make Too Many Assumptions Be aware of the assumptions you make. Sometimes it's important to let people keep their assumptions (or some of them at least!) about you. Communication Cycle There is a neat communication cycle we've come across that can help you understand how to make communication work better. Your behaviour will 'read' unconsciously to other people and you can certainly be more in charge of the reading matter! Language is one of the most powerful reflections of how we think and feel about ourselves and others. 'I've assumed such and such.
Building bridges by making an offer can help enormously. The earlier you can identify that there is a problem and intervene. Noticing your patterns at least gets you aware of them! One way to practise this is to see how many communication habits and patterns have crept into your workplace. Needing to Be Right This is one area we all know about . the better it will be. Think of it as presenting information or a point of view rather than having to bludgeon someone else with your arguments. . Conflict Resolution Conflict One of the purposes of conflict is to arrive at a resolution. This also means that you take responsibility for how you feel. Bridge Building Really listen to what the other person is saying . routine ways of thinking and behaving are difficult to change. so if you avoid conflict. not 'You' statements to avoid blaming.the need to be right and in turn for the other person to be wrong. People usually won't listen until they feel heard. If you want to promote effective relationships. the problem usually (though not always) gets worse. One skill that does need practise is to let go of needing to be right. as can changing what you want. You can always decide if you want to change them or not. 'I' not 'You' Use 'I' statements. Try not to judge them. patterns.Habits. Good communication skills require you to be able to resolve conflict. Agreement Find something (anything will do) in the other person's argument which you can genuinely agree with. You may have started out wanting the other person to agree with you. This is a great way to take the wind out of someone's sails and ensure you don't get drawn into an insoluble argument. rather than making the other person responsible for making things all right for you. this is one of the greatest communication key skills you can have is to be able to change what you want from a communication. but by giving that up you can change your want to letting them know you understand their point of view.they usually give a lot of information without realising it.
There is no one attitude that's the 'right' one to have. Raise your awareness. we often project our assumptions onto them about what they are thinking (and usually we assume they aren't thinking good things about us!). This shows you're being attentive. Commununication Skills courses are run by . Effective Listening and Responding You can have tremendous influence on a communication as the listener and the responder.Improving Communication Skills Be a Good Influence Attitude You can change the direction of a communication if you change your attitude. Communication Skills Course Public Communication Skills Course (Click here for Tailored Communication Training) This one-day entry level Public Communication Skills Course provides participants with the opportunity to understand how communication works and how to communicate with confidence and flair. Quite simply. though being direct and clear certainly helps. The Importance of Basic Communication Skills What's most important is that you don't leave the business of communication to chance. most people respond well when they know that others are aware of what they do. Notice when others do things well (even if it's part of their daily routine). the workplace can be a far better place to be if you consciously sprinkle your communication with positive feedback. develop your skills and you'll be a role model for effective communication. When we get little or no response from the listener. Be Positive Use affirmation and encouragement to get the best out of people.
small group work.Influencing and Negotiating Skills Course . . There will be work in pairs.Liz McKechnie .Customer Service Course . Everything we do is participative and interactive.Joe Britto . The Communication Skills Course will be adapted and changed as we go along to better fit their needs.Sara Jordan You'll look at what works about the way you communicate.looking at what affects the participants and how they might take more charge of situations.Tina Lamb . This is a practical day filled with exercises.Negotiation Skills Course . Click here for our Conflict Management Course .how it works This is an introduction to the dynamics of face-to-face communication skills . processes and exercises designed to stimulate. games. Communications dynamic .Katherine Grice . games and discussion which will give you skills to handle difficult and tricky situations and give you more choice in the way you communicate with others. They are also fun! What else would you like out of a communications skills course? A chance for our delegates to add anything they would like from the programme. challenge and develop people's knowledge and skills. how we work and explain how we intend everyone gets the most value out of the communication skills course.Tom Bruno-Magdich . what gets in the way of you being a more effective communicator and then a raft of tools and techniques to help you be more adept and self-assured.Jeremy Todd Anthony Etherton .Julie Wales .One to One Communication Skills Training Communication Skills Course Objectives : * Understanding how communications work * Gaining active listening and responding skills * Seeing things from other points of view * Managing your assumption more effectively * Understanding your own strengths * How others may see you * Looking at body language * Increasing confidence * Difficult people or situations * Filling up your communications tool kit Communication Skills Course Programme Introduction We will share Impact Factory's underlying principles.
In unpicking how to achieve the tone you choose. From there we will practice ways to turn up and down different aspects of our natural communications style. From looking at the effect of our listening skills. What does your History have to do with Communication Skills? What makes us who we are inside and outside of work? What is our history or our form with particular sorts of people. The day will be based around this key aim. In particular. we will look at how to ensure that our history only gets in the way if we want it to. Over the course of the communication skills day we will practice some do-able and positive approaches which may help us next time. Impact of Body Language on Communication We have a variety of exercises to demonstrate the power and control the listener has. Making ourselves consciously aware of our options means that we can remain on a front foot when it comes to communicating effectively. identifying where it can go wrong. How Words Communicate We have fun looking at ways to deliberately mangle our message and bury its meaning under waffle. to creating the first and the lasting impression we choose. through body language and attitude. The premise being that if we know how to make our communications worse. From here. Each person will have the chance to identify their usual default style and also consider how their tone affects the way that they may be perceived. tone and body language that might make a big difference next time. participants can see how they can do so consistently. we may get to share one of our best communication skills exercises which offers everyone a failsafe way to deliver a clear key message.It gives an overview of how communication works at its best. particular subjects in particular scenarios? We will chew over those challenging situations and interactions that trip us up. padding and jargon. . we can also see how to make them clearer. We will be looking for those small changes to our words. we will offer a range of communications tools and techniques that can really make a difference. We 'unpick' all the elements that go into effective communication and explain to people how they can be more in charge of the communication dynamic. Vocal Tone and Communication We have a range of exercises which experiment with the effects of variations of tone. with delegates being given the opportunity to practice and experience each section.
but what do we make of those who avoid looking at us directly or else those who seem to hold our gaze too long? We will discover what happens when we deny or intensify our eye contact in difficult communications. During the communication skills course we'll play with the room and our participants will experience the effects of the physical changes they make. Our intention will be to uncover what the most effective ways might be to approach the situation next time. Being attentive to what is likely to cause a ripple means that we can be deliberate in our intentions. in its widest sense. Communication by Eye Contact One of our most vital communication skills is eye contact and its effect upon the communications dynamic. How far do those more subtle or not so subtle details swing things one way or the other? As well as the physical environment generally and the effect of rearranging the furniture or opening a window. we will look at what you can do about it. we will consider those other things that can make a difference. Geography and Communication What is the effect of being on your territory or theirs? We will look at how the familiarity of a place and where we are geographically can dictate who dances to whose tune. What does the Environment Communicate? Being aware that non-verbal factors may either help or hinder effective communication is vitally important. Back to assumptions again. symbols of status or the provision of simple or expensive refreshments affect a meeting. After exploring why and how it happens. Its obvious. we will investigate how they too affect our communication skills far more than we might realise. the colour of the walls or the temperature. but successful communicators are sensitive to the culture and geography of a place and can predict the effect of their words and behaviour. influences how our behaviour and words are perceived. Of equal importance is the effect of breaking natural physical boundaries. perceptions and misconceptions rather than upon objective fact. an interview or a difficult interaction? In reality there may be things about the environment that we can't necessarily change.How Head Stuff affects Communication Skills What makes us who we are inside and outside of work and how does that impact on the sense we make of others and they of us? When was the last time you got something wrong? When were you last misunderstood? Mis-communication seems to happen most when we base what we do on assumptions. . How does a family photo. Certainly culture. like the choice of space.
We will invite everyone to visualise how they believe communication works... or doesn't! In sharing our visions we will also see how complicated it all is and justify why we need to spend so long unpicking how it works. Remember we believe that mis-communication is normal for that very reason, its complex.
Communication Skills and Timing
How does it help or hinder us? When are the best and worst times for you? What about for those you want to speak with? We will have some fun looking at what happens when we don't consider if it's the right time to have that conversation.
Difficult Communication Situations
Throughout the day participants will have applied some of our exercises to their real life experiences. Where we have extra time we might also look to recreate communications when they were unsatisfied with the outcome. The idea is that we will draw upon any of the tools and techniques covered over the course of the day.
Working to Your Communication Strengths
Everyone will give a brief description of what they already do that they know works about them. They will then have chance to reflect upon how others see them through the feedback of others.
Communication Skills Course Support
The final exercise of the Communication Skills Course is for each delegate to devise a personal Plan of Action, identifying their personal take-out of the programme, where they know they will practise and areas for their development. Finally we have people identify what will stop them putting this into practise and what support they need to help themselves put the communication skills course work into practise.
The weekly column
Article 28, September 2000
The Soft Skills of Business English
By Dr Goeran Nieragden, Cologne
Abstract This article deals with the importance of the recent notion of soft skills for work-related language coaching, especially its role in Business English. It is argued that soft skills form not only a crucial and increasingly important topic in careers and career negotiations, but are also part and parcel of adult language tuition which tries to take seriously learners' (and teacher's) personalities. Both a number of general principles and concrete examples of making Soft Skills 'work' in the class-room are discussed.
What are soft skills? Not normally found on a CV, soft, or social skills are those personal values and interpersonal skills that determine a person's ability to fit into a particular structure, such as a project team, a rock group, or a company. The skills include personality traits like emotional maturity, eagerness to learn, and willingness to share and embrace new ideas. As regards the future of work, soft skills are fast becoming the deal breaker in many of today's hiring decisions. Executives, after all, are rarely measured according to how well they can re-iterate the technical specifications of their products and services, but rather on their ability to motivate an organization, to assess the performance of their staff, to make clear and well-balanced decisions, and, first and foremost, their ability to develop and communicate ideas and visions. A list of the most crucial skills would look something like the following: Interaction attitude awareness conflict handling co-operation diversity tolerance (n)etiquette interlocutor orientation teamwork willingness Self-Management compensation strategies decision making learning willingness self-assessment self-discipline self-marketing stress resistance
Communication delegating skills listening skills presentation skills Figure 1: Soft skills in four categories (1)
Organization problem solving systems thinking troubleshooting
Though the total of 20 skills is grouped under four headings they are, of course, all closely interrelated: 'Learning willingness', e.g., is difficult to manifest if your 'time management' does not work. And it is also true that soft skills are not exactly 'easy'; if they were, it would be easy to teach everybody to be a Managing Director. In what follows, I will try to show that soft skills are gaining in importance in two contexts which are relevant to English in Adult Education, in native, but even more in non-native contexts: DOING BUSINESS and DOING BUSINESS ENGLISH both feature soft or social skills as objects, effects, and prerequisities.
The skills are of growing importance in a world where business is marked by 'hot' buzzwords such as globalization; decentralisation; and lean management. Of course it is a truism that in real life soft and hard skills (such as subject competence, resource handling, and market knowledge) go hand in hand. Hence, the selection instrument of an 'Assessment Centre' is gaining in significance especially for high potential recruitment. Through its exercises in strategy development and strategy implementation, many companies and employment agencies argue, this two- to three-day intensive group performance session brings to light candidates' abilities in 'conflict handling', 'co-operation' and 'stress management'. Admittedly, a traditional job interview or an old-fashioned IQ-test hardly warrant these results. Thus, though it is certainly helpful to know what technical terms such as benchmarking, 'B2B' vs. 'B2C', business process re-engineering, customization, downsizing, outsourcing, and empowerment stand for, a mere word-list knowledge ignores the complex interpersonal problems these terms carry. If we want to teach learners of Business English how to deal with these problems interpersonally, soft skills handling is indispensable.
The Teachability of Soft Skills Though the skills would be difficult if not impossible to teach 'straightforwardly' in any course, teaching can create contextualized tasks, and thus provide skills-related learning experience. Collateral learning seems to be the key word here, that is, the notion of a learner learning more than merely the subject that he or she is studying at a given time. If 'attitude awareness' and 'problem solving' are what count in the future, then, ideally, teaching should have a share in attitude formation and comparison. A soft skills framework should permit Business English to emphasize the interpersonal forces of languageuse in a work-oriented context, and teachers should keep a sharp eye on the function of any language item which they want to highlight. In other words, they must teach the pragmatic force along with the words, evidenced, by textual (= structure-giving), propositional (= intention-determining) and interpersonal (= status-fixing) functions. Any mismatch of linguistic form and speaker's intention leads to confusion, annoyance and misunderstanding, that is, causes havoc: 'I'm not prepared to show my homework', e.g., can signal unwillingness, inability, criticism of unclear homework assignment, simple forgetting, and other things. Social Theorist Erving Goffman (1955) made that very clear with his theory of 'FACE' and its twofold workings: In human interaction, Goffman argues, people strive for a positive social value, i.e. the approval of others (= a positive face, PF), while at the same time they also want to avoid other people's impediment (= a negative face, NF). Criticism, negative comments and disapproval of an interlocutor's personality or performance usually endanger his/her PF; requests, offers and compliments may threaten his/her NF: An invitation to golf causes offence (for the inviting party) if refused, debt (for the invited party) if accepted. Thus, what we normally tend to think of as plain and straightforward communicative exchange, in fact is a very thin layer of ice on which successful skating can be dangerous. If we take some very ordinary English sentences like the ones in Figure 2, it is apparent that they are not harmless and ordinary at all if we consider what might be implied for the involved people's 'FACES': (2) SITUATION 1.Pointing at a colleague's desk: 2.On the way to the company car park: 3.On returning to your desk: 4.During a business meeting: 5.Knocking on a colleague's office door: 6.Asking a colleague in the canteen: 7.Sitting in a lecture theatre: Figure 2: Sentences as threats to interlocutors' 'face' UTTERANCE That mouse-pad does look funny! Do you have your mobile phone with you? I thought I put a cup of tea here. Is anybody else here cold? Are you busy right now? Isn't that Mr Lawson over there? Sorry, there's a lot of noise at this end.
creators of knowledge. English tuition should ideally proceed from linguistic competence => linguistic awareness => cultural awareness => cultural competence. as it so happens that English is an immensely (and increasingly?) flexible language. we must select.. The flexible character of this concept is meant to go beyond older ones. in turn.. implement and realize their individual learning strategies. the idea of 'FACE' is gaining particular importance in business contexts that involve cross-cultural aspects: In a business world where a German marketing officer is sent to Japan by her employer. trust and intimacy levels of the interlocutors. learners in the new position do not experience themselves as voiceless. But whichever way the 'basics' of structural grammar are brought to a learner. He cannot be far from the truth. registers and functions of language items (4). It is not only the language of business and international politics. lexis and collocation are of primary importance in this approach of which grammatical accuracy is no longer the be-all and end-all. Our syllabus will have to pursue complex aims besides those of planting words and structures in students' heads. 226) This notion is closely related to the new standard of "ISSE (International Standard Spoken English)" which David Crystal (2000: 57) forecasts to emerge as the result of the increasing global use of and diversified influence on the language. unusually hospitable to new words. Carter wants language learning and teaching to (re-) start from scratch. but also that of travel. not as the final word. any accompanying material will then be taken not as a spoon. Language coaching. the sentences' challenges to the category of 'FACE'. in times of boundless globalization. teachers might start with a brainstorming session and elicit what students already know. prepare and set tasks that involve reflective assessment and active training of one or more of the soft skills. as to enable learners to reflect on the kind of English they use and how far it allows them to express their own personal voice as language users. the techniques of drill patterning. ask for a learning process that is fundamentally social. formal correctness and linguistic awareness. crammed with idiom and slang. but ." (Carter. we should try to heighten their awareness of the inherent power relationship. it is certainly good to know about the main differences between British and American English. a request for assistance and so on and so forth.These sentences turn into downright traps if understood as a demand for action.e. Ideally. Implications for Learning Phraseology.3 Given these conditions. Thus they will give the students a chance to start from their true personal vantage points.and force-fed medicine. in order to negotiate joint ventures for the emerging markets of Eastern Europe. and subject to external authority. [. The objectives of this idea of teaching become visible as improving learners' active and passive knowledge of styles. i. but rather as active discoverers. Defying the Angry Customer or Serving International Markets. communicators and . computer software and the music industry. will not do when 'handling English aptly' rather than 'using English correctly' is at stake. This will of course remain the precondition of all attempts at soft and social skills. interactive. should adapt to the constantly changing 'face' of English. These objectives. culturally diverse view of society.] A critical language pedagogy does not so much aim simply to produce competence in use of a standard language. Rather than teaching students only how to construct and employ phrases like these. but what this person is very likely to encounter (and to use) herself. corresponds to neither variety. to acknowledge insight into the 'new view': "A view which recognises Englishes as well as English and which stresses variable rules accords with a multilingual. When venturing on a new topic. vitally important though that is. such as grammaticality. and encouraging them to set up. a Finnish telecommunication corporate. sports and science. and keep in mind the cognition-based concept of 'KAL' (Knowledge About Language) which Ronald Carter has been promoting since the early 90s. an allegation of stealing tea. in turn. furthering their knowledge of the working mechanisms of business. not only as passive receivers.if we want to encourage our learners to take home 'more than Business English' from 'a lesson in Business English'. and self-directed . Some general guidelines to make the upper-intermediate to advanced English class more learner-centred will be suggested now. 1997: 9. manifest in topics like Negotiating with Foreign Business Partners.most significant . involving them as far as possible in tasks of teacher-guided learning. in short. Moreover. total immersion or suggestopedia even.
apart from the exchange of technical terms. whereas MOTIVATORS. Y2: 'The leader'. comprise challenging and creative tasks. personal responsibility. and. taking into account the other.g. concern the working conditions and environement. one could also ask students to write upon notice boards. the bank expert or financial organizer who backs the buyer's interest. The second example stems from the very crucial. and the degree of job security.e. willing to take responsibility and to make personal achievements. the 'white knight' (senior business expert or other company backing the threatened company's case). the benefits. disliking work. Obviously. an authentic job ad could be scrutinized as to which of these types . we could then make further subclassifications by conceiving e. etc. (5) Similarly. X1: 'The team worker'. Very often. it seems a rather lonely task in class. salary negotiations. or in any case. But students will only experience the position-dependent forms of emotional involvement (e. pride. 'Which type is your boss/your spouse/your best friend?'. we might outline his theory of two distinct types of work motivation and work performance: In what McGregor calls THEORY X. Practice. and frequently requested topic of 'The Job Market'/'The Application Process'. model cases. as guards of AVERAGE POTENTIAL. THEORY Y. buy-outs financed by third parties. in short it assumes a psychological disposition to work within a framework of structures. high self-esteem.e. committed to their workplace. Two short examples might help to outline possible ways of realizing insights from soft skills training in the class-room. they should permit a variety of possible answers or solutions. or a CV. Referring to the well-known study The Human Side of Enterprise (1960) of American sociologist Douglas McGregor. We could then ask students to prepare and simulate preliminary or final negotiations. low vs. especially. they transport respect for any student's individual attitude. i.. or in mass and largely automated production than THEORY Y.. treats people as inherently self-motivated. i. strategies. a cover letter. sense of failure. Then. greed. A lesson model with the benefit of reducing TTT (Teacher Talking Time) and increasing STT (Student Talking Time) is shown in Figure 3. we could use the model which social psychologist Frederick Hertzberg puts forward in his study Work and the Nature of Man. The first example is from the realm of 'Financial English' and could run like this: For the topic of 'Takeovers and Buy-Outs' we might begin with a list of relevant technical terms.best fit the job description. should be pre-taught for a lesson which uses job ads as a trigger for more group-oriented exercises. teachers confront students with real job ads and ask them to sketch an application. These. satisfaction of 'winning'). and ask them to balance rather than venture their arguments. THEORY X provides a high degree of certainty and plannability. and is therefore easier to put into practice on the workshop floor. flipcharts or whiteboards those aspects of a topic which they would most like to learn about. the wages. 'hostile' viewpoints all the time. the potential buyer (i. and the subjective feeling of forming part of corporate culture. i. can lead to intense discussions or team listings and.as one of many possible options. will put all of the soft skills to the test in unforeseen ways. X2: 'The backroom worker'). pros and cons. arguing their individual cases. is good for managing staff promotions. and for effective management. As we see.e.g. as stimulators of HIGH POTENTIAL. enthusiasm. Produce) was the answer to all questions (6): . two representatives of each of McGregor's theories (Y1: 'The entrepreneur'. they should provide room for choice.e. especially in the case of 'leveraged buy-outs'.the profiles of which should be established in class or in teams . a lot has happened in teaching methodology since the days when PPP (Present. In class. This. by contrast. possibilities for promotion. the representative of the 'bigger fish' trying to 'swallow' the 'smaller' one). Space and room-allocation permitting. I think. In this way. 'Which type would you (not) hire?' etc. people are considered 'lazy' by nature. the crucial difference between SATISFIERS and MOTIVATORS as determining factors of people's job performance: SATISFIERS. So any group of four advanced students could be assigned the roles of the CEO of a failed start-up-company under threat (also its founder and main shareholder). It is easy to see that some basic questions such as 'Which type do you think you are?'. recognition by peers and seniors. Though this is certainly good training. Tasks that are suitable for pairs or groups should tend to be open rather than closed. and in permanent need of supervision and control through a threats-and-rewards system. if we can get them to approximate the atmosphere in which talks about the takeover process are likely to be conducted. however.
Exchange questions. we are still a long way from the moment when personal teaching can be fully discarded. discuss and guess the point 2. if communication theorists are only halfway right in claiming that up to 70% of any information is communicated not via language. are in need of communicative. "[b]y the end of 2000. And though NEWSWEEK recently painted a glorious picture of the future of online-learning. It is certainly true that a well-produced CD-ROM can work miracles for the beginner's faltering steps towards listening comprehension. encourage discussion Monitor groupwork Encourage exchange. discuss and write answers 6. Also. But most of the training forms that focus on 'attitude awareness' and 'conflict handling' are probably not really 'cyberworthy'. or are already using 'e-commerce' in their jobs. Receive confirmation or correction 3. Many of the greatest benefits of training. however. such as personal appearance and body language. or the dangers of 'striking a false note' have remained very much the same. any teaching material's qualities in featuring any number of the soft skills is what should guide our selection.or even teamwork-tasks . Repeat. I would like to hold. if understood as a common enterprise of both the teaching and learning personalities involved. and can make word learning less tedious. student-centred lesson plan New Media and Soft Skills As regards the 'overkill' of media and new media development directed at the teaching professions. but by other systems. Elicitation of a pattern 3.solve a number of logistic and organisational problems. are unintentional. Discuss as a class with teacher EFFECTS ON TEACHER Display pattern. 20 years ago students learned the conventions of business writing through letters and telexes. Controlled practice (slight pattern variations) 4. discuss 4. universities will offer online course work to a logged-on student body of about 5.Traditional: TEACHER'S ACTIONS 1. When you come out of a training program. Machines can do the drilling and controlling of drilled patterns. Presentation of a pattern 2. So. Even learners in internet-related fields. in most cases as supportive to personal teaching" (McGinn 2000: 60). vary. Look. but they do not reach beyond that stage. But is it the training that's critical or the interaction during the training? Now it might be replied that with the growing significance of 'e-commerce'. not least because their teachers would not embody these skills themselves if they were only 'cybereducators'. I do not fear for the future of print-based and classroom-located teaching. Invent questions/exercises for other groups 5. the use of internet and e-mail will become standard features of business that we cannot afford to ignore when teaching people who will go on to do. 75% of all U. Moreover. stimulate discussion Give solution on board or to groups Guide practice. listen. you often perform better. self-managing and problem-solving skills: If. instead of saying: 'Here's a new . Free practice (more expanded variations) 5. preparation and employment. this may now have changed to faxes and e-mails. memorise Repeat with whole class Repeat and vary in pairs Repeat with more variation in groups Repeat in writing Revised: LEARNERS' ACTIONS 1. e-mail-controlled homework . say. yet the obstacles to 'winning' your addressee for your ideas. Written reinforcement EFFECTS ON LEARNERS Look.S. monitor writing Guide discussion.8 million. after all. summarize findings Figure 3: Teacher-centred vs.
and to re-think ideas that they had not questioned before. It is not a closed shop we want to provide access to. You need competence and experience to do this job. they should encourage them to think about old problems in new ways. e.and when you 'walk your talk' (7). Harrison et alii 1995. i. and can'. it is assimilated from Campbell 1996. convey a strong sense of mission . are the qualities of intellectual and interaction stimulation: Teachers should get students to use reasoning and evidence. the subjective and the constructivist. They must hold the balance between releasing tension. but quite urgently if you would like to teach them to others.let's see if we can think of some way of using it'.g. And you will only earn their trust and respect when you know who you are. Conclusion For the teacher the framework of soft skills confirms the ideas that 'good English teachers will always remain diligent English learners' and also that 'students learn best from what their teachers enjoy teaching'. and less of an instructor) and student (who is upgraded to a discussion partner and ideas generator. What counts in soft-skills-framing. patience and role-consciousness to do it well. Leigh et alii. encouraging self-exploration. Murnane & Levy .e. You need a healthy ego to teach. will do justice to the newly-defined roles of both teacher (who becomes more of a facilitator. and by no means an empty vessel to be filled from outside): "Language is an immensely democratizing institution. their essential soft skills. and providing both challenges and strategies. Ideally. Notes (1) This is a list comprising those skills that form the focus of a number of relevant recent sources.let's see which technology we can best apply to it'. but you also need to be strong enough to check it at the door. An authoritarian and teacher-dominated style of teaching will certainly not come to terms with the objective of conveying this armada of extra-linguistic skills through language teaching. This should not be taken to mean that teachers let go of their right and duty to monitor and organize the goings-on in the classroom. we should try to do our best in achieving two results simultaneously that are vital in view of the ever-changing 'face' of English: to enhance our students' linguistic competence. it appears. enthusiasm. situation-adopted combination of facilitative and authoritative contributions. their 'interventions' especially in tasks of an open. are the notion of holistic. Implications for Teaching A soft skills-centred agenda in Business English has to emphasize the personal. Rather. 1998. prepare them for the extra-linguistic demands that 'handling language aptly' via soft skills will undoubtedly put on them in their careers. and to pave ways towards (inter)cultural competence. teachers trigger off conversations even among groups of students who do not normally interact with each other. To have learned a language is to have rights in it" (Crystal 2000: 56). not only. the traditional and the positivist. The two qualities inherent to all of the abovementioned requirements of teachers. Thus. multidimensional nature should be a careful. Teaching 'interpersonal skills' is not about making yourself more powerful. it must challenge the expected. and the willingness to continuously revise one's own sense of meaning.e. in soft skills teaching we should steer a more relaxed course and begin with: 'Here is an educational need . obviously. know. you need the soft skills. Only a co-operative and learner-centred style. situational problem solving.piece of technology . teachers should see those patterns which allow innovations and improvements for both the teaching and the learning process. It is about making your students more powerful. it is not a finalised book we have to work through and press home on the learners. In short. is certainly not enough here. To re-iterate the old saying that 'Teachers are the ones who understand. Conrad 1997. but you need commitment. i. in a class on Business Correspondence where future engineers and architects sit next to economists and IT specialists. Rather. the usual.
D. 1996. (6) This is taken. research. G." English Teaching Professional 8: 18-19. DC: Joint Center for Political and Economic Studies. 2000. does not like facing new challenges all too often. Gant. R.. X2: a little shy. F. but to permit the students to learn and to feed their curiosity in the subject and in people (Rogers 1983). or Relevance Theory (D. such as Speech Act Theory (J. and deliberately stereotyped. Burton. Douglas. In addition. such as CCE (Common Core English). inventor. prefers to be in charge rather than to take orders and work to rule. cf. does not bear disagreement easily. develops and decides on strategies to achieve them. the listed skills are those that are named most often by my own adult students of Business English in Germany. Soft Skills Training: Selected Programs. Conrad. 1960. Literacy and Literature. McGinn. Lee and M. (4) Established frameworks in linguistics might be successfully integrated into these attempts. Weiss and J. looks forward to taking risks. For an interesting poll on recent images of teachers. Brown. ranging form 'actor' to 'sales rep. Corporations and the World of Employment Training. 1997. Searle). "On face-work: An Analysis of Ritual Elements in Social Interaction. and actively seeks new paths and manners.L. Building Bridges: Community Development. Soft Skills: An Annotated Bibliography. D. Yule). characteristics: Y1: adventurous type who enjoys new challenges and is always 'on the go'. sets objectives.C. servicing. 1997.J. Harrison. and F. (3) This also surpasses older notions of a rudimentary and somehow simplified version of English as a means of international communication in business. New York: McGraw-Hill. E. Weber and Mitchell (1996). Investigating English Discourse. from Rogers (1998: 29). London: Routledge. D. (7) Adopting the theory of the American educational psychologist Carl Rogers. Austin. References Campbell." NEWSWEEK April 24: 58-64. "Interactive Distance Learning and Job Support Strategies for Soft Skills. or Working English. or even timid. Crystal. wants success in fields that rate personal drive and 'congeniality' highly. Hertzberg. X1: works well with others but dislikes shouldering responsibility alone.1996. "Effective Communication. we could argue that the teacher's primary tasks in this model would not be to instruct and control. Y2: confident in personal abilities. Prepared for the Annie Casey Foundation Seattle Conference. 19? Work and the Nature of Man. Pragmatics (G. G. (Examples: laboratory. D. military)." Psychiatry 18: 213-231. D. software marketing. 1998. Lindquist. managerial and organisational work). "English .A. D. V. but strives for co-operative solutions. Murnane. with minor alterations. prefers to implement other people's plans rather than his/her own ones. McGregor. DC: Joint Center for Political and Economic Studies. ? Hollett. Washington. ecommerce). The Human Side of Enterprise. (2) My argument in this article owes a lot to Hollett (1998: 18). who first brought my intention to the integrability of Goffman's work into the more recent notion of soft skills training.A." Journal of Interactive Instruction Development 91: 19-21. Teaching the New Basic Skills: Principles for Educating Children to . PEL (Polyethnic Englishes). library). 1998.R.A. W. Goffman. may have difficulty mixing with other people.O. Levy. R. clerical and secretarial work. 1996. Sperber. (Examples: selling. Carter. "College Online. 1955. J. Washington. Leech. but is good at a behind-the-scenes-job marked by routine tasks and regular duties. Levinson. ESP (English for Specific Purposes). (Examples: civil service. Schiffrin). 1995. M. Discourse Analysis (D. Wilson). enjoys a big audience or 'following'. Blakemore.' and 'sports coach'. (Examples: stock market dealing rooms. J. (5) Some guidelines might be found in these rough.. might be tempted to 'pass the buck' to someone else in case of problems. New York: The Ford Foundation. B.Which Way Know?" SPOTLIGHT 4/2000: 54-58.H. 2000. Language. Leigh. S. C.
Germany. Philosophy and Linguistics in Cologne and Southampton. fun processes and our take on lots of personal stuff. New York: Free Press. Dr. S. . 1992). Correspondence: 57.Just how nice are you? This quiz will help you define whether you really are too nice for your own good. and idioms. automotive industry). Phone/Fax: ++49/ (0)221/466 094. Assertiveness Skills . Rogers. 1996. Albertus-Magnus-Platz. A. C. Germany. Goeran Nieragden August 2000 Biographical Note: Goeran (male) Nieragden. born 1965. (Cologne. M. Reconnect with your real desires for 2006 and remember that Impact Factory is more than just work. Day Lecturer in English Literature at the University of Cologne." English Teaching Professional 8: 29-30. linguistics.nieragden@online. phil." Teaching and Teacher Education 12: 303-313. Weber. 1998. University of Cologne. 50923 Cologne. (c) Dr. Rogers. Affiliation: English Seminar. Coaching and Mentoring (using one) This article looks at finding and developing a useful relationship with a Coach or Mentor. It tries to help you think about Change Management as something you can work with rather than be the victim of Impact Factory's Infamous Desire Pack Use with caution!! This could change your life (or at least make you think about it a lot). however you can't just pop down the shop and buy it by the kilo. Scherfginstrasse. 50937 Cologne. Confidence Confidence is something we all could do with a little more of. studied English. Assertiveness Quiz . Freedom to Learn for the 80s. (Cologne.A.Thrive in a Changing Economy. Has published books and articles on English literature. grammar. "Up-front Feedback. Email: goeran.de Personal stuff This section contains articles. 1995). "Drawing ourselves into teaching: studying the images that shape and distort teacher education. freelance teacher of Business English in a number of Rhineland companies (banking.The Art of Saying No This document outlines a practical approach Saying No. insurance. and C. Dealing with Change and Change Management This is a helpful document for those of you Dealing With Change issues at home or in your work life. Mitchell. Without actually using the word you can develop the ability to resist or sidestep being manoeuvred into doing something you really don't want to do. New York: Merrill. engineering. 1983.
rather than someone else's idea of how you should develop. Public Speaking Article Public Speaking article based on an interview with Robin Chandler the founder of Impact Factory's presentation skills work written and published by Emma Pomfret.. your self-esteem can be knocked back quite quickly and easily. This article introduces ideas about what can be done to make yourself a more Effective Influencer.Going for It! Follow your dream . Job Interview Skills .Influencing Skills .Going for a Job Hints and Interview Tips on CVs. we don't really have time to procrastinate. Leadership Quiz Want to know if you've got what it takes to lead? Are you prepared to take the helm.How To Influence People Influencing Others is a skill. less magnetised and much happier. Somehow always turns into 'Don’t do today (or even tomorrow) that which you could possibly put off till forever'.'. And if we have such busy lives (as we increasingly seem to have). Simplify Your Life The next article in Jo Ellen's series for Woman and Home magazine explores the idea of . Making Personal Development Personal A look at how to make Personal Development really about you. Job Interview Questions.Do it Now 'Don't put off until tomorrow. Motivation . or would you shine as a team player? Take our 'Transforming Leadership Quiz' to find out! Loser Magnet with Relationships Jo Ellen Grzyb explores her own past as a 'loser magnet' with men and shares how she became less nice. an art without which working in todays professional workplace is very difficult. This article examines ways of building a good self image and raising self-esteem.so what are your dreams? And what is preventing you from realising them? Some ideas from Impact Factory on dreaming with feet still on the ground. Self Esteem Training and Development Without a firm foundation of your own view of self worth. Interview Technique and Interview Advice.. Procrastination? . do we? Professional Personal Development and Training How to keep good Professional Development more about your Development rather than how other people would like you to be.
We can't stress forcefully enough that none of the behaviours listed below are right or wrong. never get to stand up for themselves. It will help you identify for yourself the areas where you find it difficult to be anything but accommodating and the areas where you feel you are in balance and have a say in the outcome of the transaction. While for others. If you personally identify something as a problem then it is a problem for you. Assertiveness Quiz . avoiding conflict means they never get to disagree. Therefore. Only if you recognise it as a liability is it one. avoiding conflict at any cost might be perfectly all right for some people and never cause them any problems at all. never have the experience of achieving a successful conclusion to a confrontation and then they end up feeling bad.simplifying your life: stopping for breath. to declare that all overly nice behaviour is wrong would be a mistake on our part.Just how nice are you? Impact Factory runs tailored Stress Management programmes We also run Open Assertiveness Training Courses and personalised One-to-One Executive Coaching for anyone who is interested in Assertiveness Issues Just how nice are you? Find the next available Open Assertiveness Skills course Just how nice are you? It is important for you to define where you find your behaviour beneficial and where you find it a liability. It may not be a problem for someone else. Below is a list of some of the things that adaptive people do. See where you fit into the wide spectrum of our definition of nice behaviour. We are often too hasty to put a judgement on our actions: this is good or that is bad. For instance. remembering what (and who) is really important and streamlining your commitments. . This is a chance for you to self-assess the degree to which you modify your natural inclinations and to identify some of the feelings you get when you do modify your behaviour when you don't want to.
This quiz is for you to determine where you have difficulties and what you can do to alleviate them.. For example: "Is that all right with you?" Get asked to stay late at work or do work nobody else wants to do? Find it impossible to take the initiative at meetings? .. It is not to make a whole new set of rules about the correct way to run your lives! Here are our self-assessment questions. even if you don't even know them? Find it impossible to say no? Smile when you are giving or receiving bad news? Believe people don't want to hear what you have to say? Ask redundant questions such as: "Can I ask a question?" or "Would it be all right if.?" Agree to things because they're expected of you? Go on holidays you don't want because everyone else wants to go there? Lend money and then are unable to ask for it back? Have friends that overstay their welcome? Seek confirmation when you make a suggestion. Mark each question 1 for Never 2 for Occasionally 3 for Often 4 for Always Do you: Apologise even when you haven't done anything wrong? Ask for permission when getting permission is unnecessary? For instance: "Is it OK if I make a cup of tea?" Worry about what other people think.
and then there will be other times when you buckle under.Find yourself saying "Whatever you want to do is fine with me" when someone asks you what you want to do? Wait to be offered a raise instead of asking for one? Eat food you don't like rather than send it back? Put up with unwanted noise rather than ask someone to stop using their mobile phone. etc. For you. You may sometimes do things you'd rather not or mentally kick yourself for altering your behaviour when you wish you hadn't. your life probably works the way you'd like it to. But in general. feel paralysed to do anything and/or get angry without voicing your feelings. getting what you want. .? Feel you're not allowed to have an off day? Evaluating your responses: Manageable: If most of your answers are 1s and 2s ( Never or Occasionally). It would be useful for you to fine-tune those few uncomfortable areas of your life you'd like to be more in charge of. but it exerts a fairly strong influence on it and you'd like to be able to readjust those parts of it that are stopping you feeling truly comfortable with yourself. which means that your inner and outer worlds match. Borderline: If most of your answers are 2s and 3s (Occasionally and Often) then there are most likely some areas in your life that don't work as well as you'd like and where things feel like they are in someone else's control. You may feel that your life is made up of contradictions: at times you have no problems sticking up for yourself. niceness doesn't rule your life. You don't edit your thoughts and actions to such a degree that you diminish yourself. going against the status quo and feeling comfortable doing so. then you probably are a good judge of the appropriate behaviour for the appropriate situation. You're not afraid of being disliked because you know it's impossible for everyone to like everyone and therefore it is unlikely you feel compelled to alter your behaviour to make others happy. personal stereo. You are well integrated.
Click here for our Body Language Course . then you already know how serious this is for you. This is a practical assertiveness training course. which will leave the participants feeling more confident in their ability to handle others.Interview Skills Evening Course . You are probably a people-pleaser because you fear that not pleasing could somehow land you in a great deal of trouble. Assertiveness Training Course Public Assertiveness Skills Course (Click here for Tailored Assertiveness Training) This one-day public course is designed to explore and understand issues around assertiveness. Problematic: If most of your answers are 3s and 4s (Often and Always). The idea is to feel better about saying 'no' without having to change who you are. it will be the contradictions which are most puzzling. And then you think you ought not to feel bad.Katherine Grice . that's it's silly or pathetic and that you ought to pull yourself together. You know you feel compromised and let down a lot of the time. You're afraid of offending and you continually adapt your behaviour to what you think other people want. Assertiveness Skills courses are run by Tina Lamb . frustrated and worried.Interview . Not only that. Your head says "No" but your mouth says "Yes". Your level of compassion for yourself is often nil and you imagine other people think you're pathetic as well. You feel bad a lot of the time: uneasy. you really do believe these rules are in other people's control. anxious. unsure.Since you know there are times when you can affect the outcome of tricky situations in your favour and other times when you seem completely powerless to change anything.Doug Osborne Sara Jordan . You play the game of life by rules you've made up.Julie Wales It's not possible to turn a gentle soul into Anne Robinson .thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others. and feeling better about themselves.
. rather than hierarchical status.Personal Impact Course . It's particularly useful for people who have a hard time setting priorities because of other people's demands. unassertive way of not getting involved in other people's agendas. Holding an Assertive Status This set of assertiveness exercises looks at situational. Setting Assertive Boundaries This section of the assertiveness course deals with personal space boundaries as well as internal issues that people would rather not talk about. For instance what happens to them when they are in an uncomfortable or new situation. It helps people begin to see how a change of behaviour can be an easy.Stress Management Course .One to One Assertiveness Training Assertiveness Skills Course Objectives * Dealing with delegate's own feelings * Setting boundaries for others * Presenting clear messages * Closing conversations * Gaining increased confidence * Tools you know you can use * Handling difficult people and situations * Practising The Art of Saying No * Moving awkward situations forward * Managing conflict Assertiveness Skills Course Programme Assertiveness and your Feelings This assertiveness exercise specifically recreates the feelings that people have when they have to do something they find particularly difficult. Assertiveness and Conflict These are two assertiveness exercises which deal with conflict resolution and defusing potential arguments. We then look at the ingrained behaviours associated with those feelings. Assumptions get in the way of being Assertive Here we help identify the assumptions individual participants make about other people and look at how that can affect how any communication then happens. We look at the reasons for conflict and ways to build bridges between people. in order to change the outcome of the interaction.Skills Training Course . It is particularly useful for people who have a hard (if not impossible) time saying 'No'. Participants learn to lower and raise their status depending upon the situations they are in. They demonstrate that it isn't always necessary to be assertive in order to get your message across.
The Language of Assertiveness
Language is one of the most powerful tools we have for conveying overt or covert messages, or ones we didn't intend. We look here at the phrases, words, clichés and axioms accommodating people use to apologise, justify and defend themselves and generally use to pad out what they are saying rather than get to the point.
Assertive and un-assertive Patterns
This exercise is designed to demonstrate to delegates that even when offered wider latitude in choices of behaviour, we will revert to type and do what we normally do.
Assertiveness Behaviour Model
We use a visual model to explain assertive behaviour and unassertive behaviour that is too accommodating and what happens to people under stress.
The Art of Saying 'No' and other Useful Assertiveness Tools
Using material already identified by the delegates we will look at some of their more common difficult assertiveness situations and people to see what other choices they could make to create a different outcome.
The final exercise of the Assertiveness Skills Course is for each delegate to devise a personal Plan of Action, identifying their personal take-out of the programme, where they know they will practise and areas for development. Finally we have people identify what will stop them putting this into practise and what support they need to help themselves put the Assertiveness Skills Course work into practise.
Find the next available Open Assertiveness Skills Course
What a wimp!
That's what it feels like. You're a wimp if you feel like you have no confidence or selfesteem. People will walk all over you, take advantage or just ignore you. You'll be the last one picked for the volley ball team and certainly you won't be trusted to make the big presentation in front of your company's major new client.
Then the cycle goes on. You try something and fail and get humiliated, so it makes it harder to try again. Because you don't try, even thinking about it feels impossible. That, of course, gives you a whole lot more inventive an arsenal with which to beat yourself up.
Boy, you really are a wimp!
As the cartoon on the front cover says, 'It's easy'. Just entirely change who you are. Because that's also what it feels like; that you'd have to change everything about yourself in order to feel like tackling the world's challenges.
Doesn't all that sound just awful?
When you lose confidence it can genuinely feel awful, and for many as though there is nothing you can do about it. We've heard over and over again, "If I could just get some more confidence." It's as though we want to walk into a shop and buy a pound of confidence please (or should we say 500 grams). We know that there are times when you feel you could do anything, conquer any fear, take on any project, deal with any problem. Those are the good times!
It's the difficult or tricky situations that erode confidence.
We also know that though confidence may take a while to build, it can be undermined or lost in a nanosecond. All it takes is to feel wrong-footed, tripped up, embarrassed and you'll feel demoralised, deskilled and at a loss. It only takes one episode where you feel humiliated or were 'caught napping' or weren't sure what to do next, and the whole wall of confidence cards comes tumbling down. Wouldn't it be great if we could just avoid those situations? Well, you'd need to lock yourself in a room to do that and then, of course, you'd be left with yourself, and we already know that people with low self-esteem are particularly good at making matters worse by the things they tell themselves. Depressed enough, yet? Never fear - the good stuff follows.
What trips you up and what doesn't?
There will be some situations that undermine your confidence more than others. Take a piece of paper and divide the page in two. On the left side make a list of the areas where you know you feel more confident. Look at the list of things you do well as your starting point. If you know you're a good listener, for example, you probably feel relatively confident when you take on the listening role.
On the other side of the paper make a list of the places and situations where you don’t feel confident. Meeting new people, giving a presentation, defending a decision, challenging someone further up the food chain than you, etc. Now do a confidence inventory. What do you have on the left hand side of the paper that you could 'borrow' to use in the right hand side? Let's say you don't feel very confident meeting new people, but you do feel confident as a good listener. Combine the two by 'featuring' your listening skills when you meet someone new. People love to talk about themselves, so you only need a good opening question (see below under The Practise Cycle) and they'll be off. Then you can listen to your heart's content because you know you're good at it, only having to interject the occasional comment to keep them going. There will be plenty of other places where you can borrow one skill to help you overcome a deficit in another. If you can get your head around this idea, you can become a whole lot more confident much more quickly than you think. Not only that, if you look at the places where you do shine and feel good, make sure you put yourself into those situations more often. If you're good at riding a bike, go on more bike rides. Simplistic we know, but it's another small thing that really does work. There's also nothing wrong with every once in a while deliberately avoiding those situations that do trip you up. There's nothing so confidence-undermining as putting yourself in situations where you know you're vulnerable. So take a holiday from it if at all possible when you're having a bad hair day. You'll have given yourself a break and will feel stronger to enter the fray when you choose.
The Practise Cycle
We've already commented right at the beginning that there's the undermining cycle of feeling unsure, getting humiliated, being less sure about trying something out and then dribbling away to not trying at all. Of course, we know we're being a bit extreme here. We know it isn't always like that. Everyone has some areas of their life where they're really confident, or at least confident enough. This is when those lists of qualities and skills come in when we look at the Practise Cycle. This is how it works: when you feel confident, you'll try new things, and the more you try the better you'll get. Like public speaking, for instance. Any good presenter will tell you that the more they get out there in front of an audience, the more confident they feel about handling whatever happens. NOT that they feel less nervous (some people, no matter how practised they are, ever get over being nervous), just that they know what to expect and also feel able to deal with the unexpected. If they get wrong-footed they have enough belief in their skills to get themselves upright again.
Whatever you choose. the paddling pool will do. Practise in front of the mirror first. don't throw yourself in the deep end. Practise lots. see if you can identify the simple. for instance. Like meeting new people. Alongside practise goes preparation. Yah yah we know it can feel false and embarrassing. All of us have the choice: we can either let our fears (and other people) run the show. Now if you take that example and look at the areas of your life where you don't feel confident. If you have to have a difficult conversation.But you won't try new things unless you're feeling confident . And don't practise where the stakes are highest. where feeling a bit foolish won't undermine you. Whatever the situation is you can prepare for at least some of the eventualities. Influencing Skills . where the spotlight isn't on you. but practising with an audience of one who's on your side is a whole lot better than going into the lion's den of an audience you think isn't. The shallow end will do. or we can choose to build our confidence by practising every chance we get. someone gave us some very wise words: "confidence is when the need to 'do' outweighs the need 'not to do'".How To Influence People Impact Factory runs tailored Influencing Skills Courses and Open Influencing Skills courses for anyone who wants to develop better Influencing Skills . To Sum Up Years ago. To prepare for this situation you can make a list of opening gambits that you can try out. We'll go back to our public speaking example. Practise where no one will necessarily notice. when we were bemoaning the absence of confidence. If you feel you have zero confidence speaking in front of a group. unthreatening places where you could practise.real chicken and egg. More than once. don't start practising in front of a group: all your fears and concerns will simply multiply. Where do you begin? The one and only place you can begin is to practise. take some time before hand to write out the main points you want to get across (this is the preparation bit). then practise in front of a trusted friend.
Sometimes we are affected more or less by these things. That's forcing people to do what you want. but that isn't really influencing. bullying. nor is there only one way to influence others. Pushing. not changing who you are or how you feel and think. is a factor when influencing people. creating relationships. engaging someone's imagination. An interesting point about people who use their influencing skills well. You might even succeed in getting things done. Behaviour and attitude change are what's important. There's a kind of exciting buzz. Everything. often against their will. people will remember the experience. all of us. So what about the specifics in the workplace? Your job requires you to influence people just about all of the time.Influencing Skills Find the next available Open Influencing Course Influencing Skills There is no right way. You won't have succeeded in winning support. is that other people like being around them. communication. It may take the form of gaining support. Truly excellent influencing skills require a healthy combination of interpersonal. but everything. influenced by people. . events and situations at all times. bludgeoning or haranguing DO NOT WORK! Like elephants. places. You may try to exert your influence through coercion and manipulation. inspiring others. Whatever form it takes. or sense that things happen when they're about. but we are continually being influenced by what happens around us. while still being true to yourself. And we are. It is about adapting and modifying your personal style when you become aware of the affect you are having on other people. They don't sit around blaming others or complaining about what needs fixing that will make things better. They see what needs doing and set about getting it done. It's because they don't sit around wishing things were different while moaning there's nothing they can do about it. presentation and assertiveness techniques. persuading other people to become your champions. being an excellent influencer makes your job easier.
however much you may have in common. without pushing. other than in your mind. People are far more willing to come halfway (or more) if they feel acknowledged. .if it isn't perceived by the other person. but if you haven't brought your 'audience' with you. Influencing can sometimes be looked at as the ability to 'finesse'. makes perfect sense in the context of influencing. the primary relationship is two way. almost sleight of hand. So changing your behaviour entails a certain risk. and you don't think of behaving in any other way. then humiliation can be avoided on both sides. understood and appreciated. but is persuaded. You could be doing the most brilliant presentation you've ever created. be one way. into understanding it. Influencing is about understanding yourself and the effect or impact you have on others. Though it can. then the impression that person is left with is how they will see you forever. often unconsciously. which will be different. It doesn't matter what's going on internally for you . Influencing is about being able to move things forward. if you force someone to do something you want. perception is reality.Indeed. without taking their point of view into consideration. and it is about changing how others perceive you. And that's about being able to see what's going on for them. on occasion. They may even end up doing or agreeing to something they wouldn't previously have done because they feel good about making the choice. But if that behaviour change is deliberate. unless you deliberately change what you do in order to be seen differently. No one wants to embarrass themselves if they can help it. The other person isn't prodded into seeing your view of the world. that you don't think of how it is being received. the cliché. and you have made an effort to see the world from the other person's point of view. In other words. the brilliance is wasted. Sometimes you can get so used to your own personal style or way of being or pattern of communicating. You're stuck with it. forcing or telling others what to do. then it doesn't exist. Now what we know is that one of the most powerful forces that affect people's behaviour is the avoidance of humiliation.
Whatever the arena you work in influencing others is about having the confidence and willingness to use yourself to make things happen. Influencing people is also the ability to 'work' a dynamic, whether it's a large group, one to one or over the phone. By 'working' the dynamic, we mean using everything at your disposal, both verbal and non-verbal communication, to create the impact you want, rather than letting things just happen.
Influencing and Negotiating Skills Course
Public Influencing and Negotiating Skills Course
(Click here for Tailored Influencing or Negotiation Training) This one-day Public Influencing and Negotiating Skills Course looks at Influencing and Negotiation as skills that work differently for each individual. Influencing and Negotiation courses are run by Tina Lamb - Katherine Grice - Liz McKechnie Bronia Szczygiel - Trixie Rawlinson - Jeremy Todd Let's face it there are times when all of us need to get other people to see things slightly differently, or to get them to do something we need them to do. There are also times when we need to negotiate conditions, timings or price and here it can be vital to be able to get what you want. Most people's jobs require them to influence other people a lot of the time. The best influencers have good interpersonal and communication skills and an ability to get other people to want to give their support. The best negotiators are subtle, fair and know what to give away, when to make demands and how to compensate when there are difficulties. Click here for our Conflict Management Course - Customer Service Course Communication Skills Course - Negotiation Skills Course - One to One Influcencing and Negotiation Skills Training
Influencing and Negotiating Course Objectives:
* Expanding your sphere of influence * Compensation rather than compromise * Personal Negotiation strategy * Making impactful briefings * Creating the right first impression * Using pressure rather than coercion * Seeing the other point of view * Using status to stay in charge
* Knowing what to give away * Creating a circle of champions * Understanding group dynamics * Giving positive feedback * Making "weaknesses" work for you
Influencing and Negotiating Course Programme Icebreaker
Introduction by Impact Factory on our style of working Delegate Input Here delegates will be asked what they specifically would like from the programme. We will let people know that the workshop is adaptable to their specific needs.
Setting the Influencing and Negotiating Scene
Who do you have to influence? Where and with whom do you have to negotiate? What currently happens?
Building on their preparation, delegates define influencing in small groups. This moves into a discussion on how people are influenced.
Types of Influencing and Negotiation
A very brief look at different influencing arenas and types of negotiations people may find themselves in.
Influencing and Communication Dynamics
What skills and qualities does a good influencer need? How can we use aspects of the dynamics of communication to increase the choices people have around influencing. Here we will also introduce the idea of covert vs overt influencing and negotiation.
The View from the Other Side
A key piece of work that uses a series of visuals to explore the idea that everyone sees the world differently. Not only does everyone see it differently, they think their view is the right one, and can't understand why someone does something that in a different way to them - it can feel completely alien and why would anyone want to do that? The real skill is being able to see a problem from someone else's vantage point and deal with it from that place. Taking the time to see a situation from someone else's view gives us a great deal of information that we can use to influence them effectively and is much quicker than trying to convince the other person that you're right and they are wrong.
Bridge Building This simple listening and responding exercise can have a powerful outcome. We examining the use of agreement, but not compromise, to diffuse conflict and 'charged' situations, and to move things forward. This exercise builds on the View from the Other Side work.
Influence By Numbers
This is quite simply the best exercise we have ever created where we look at what we call 'situational status' rather than hierarchical status. We demonstrate how to deliberately raise and lower your status to stay in charge of and/or to influence a situation. This can affect the outcome of conversations, meetings and negotiations, whether face to face or on the phone.
30 Second Influencer
This is a model which gets a message over clearly and concisely and is particularly useful if there is the tendency to increase the amount of words as the level of personal discomfort increases. I Noticed That... A simple model that's useful in trying to pre-empt difficulties or bring a tricky situation to someone's attention in a neutral, non-judgemental way. Blame Vs Effect We look at two approaches and the knee jerk reactions that are commonly caused by blame and how concentrating on the effect of something that has (or hasn't) been done can avoids this and so allows situations to move forward. Attitude This is a quick exercise that looks at how changing your attitude can have a significant impact on how people respond to you. The Art of Effective Messages Here we look at delivering effective messages and at taking charge of the influencing arena by communicating clear surface and underlying messages.
On flip charts, each person to list what rules they follow. Which work best? Which could actually get in the way? Why?
Coaching and Mentoring Course Coaching and Mentoring Skills for the Workplace (Click here for Tailored Executive Coaching) This one-day Public Coaching and Mentoring Skills Course is for people wishing to . Influencing and Negotiating Personal Take Out Each person will have an opportunity to say What they are taking away from the Influencing and Negotiation Course What specifically they know they will use Where they will practise Influencing and Negotiating Final Handouts Documents: Influencing with Flair Negotiation Web cards These cards give details of access to our extensive library of helpful documents. Difficult Styles and Situations Here delegates work on the personality styles that they find difficult to influence or negotiate with and we will look at delegates' own individual situations and give them the opportunity to practise all the techniques covered in the day.Where do you consider yourself weak or vulnerable when negotiating? Outline a strategy that utilises the most effective rules you have. Negotiation Tricks Here we explore a variety of negotiation techniques to suit individual styles and situations. Personal Influencing Style Each delegate will identify their own influencing strengths and qualities and then receive positive feedback from their fellow course participants on what they perceive as their strengths and /or what they have seen them do that works for them.
Coaching and Mentoring courses are run by Bronia Szczygiel .you will probably have to use coaching skills as part of your everyday communication.Graham Bennett It aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one. One size doesn't fit all.develop their coaching or mentoring skills at any level of business. but to just about anyone who works with others. This is true whether you are a manager or someone working alongside peers . It's not enough to tell people what you want them to do and expect they'll do it. This course helps you find ways to hand the issues back to the person and encourage them find the solutions for themselves. we are aiming to provide you with some highly effective coaching skills you will be able to put into practise immediately. We aren't aiming to teach you how to become a fully accredited coach. you need to be able to understand what it takes to get the best out of each individual.Trixie Rawlinson . This isn't exclusive to people in management positions. . Click here for our Train the Trainer Course .One to One Training Coaching and Mentoring Course Objectives: * Provide highly effective coaching skills you can put into practise immediately * Listening and responding skills * Motivating and guiding * Giving effective feedback * Dealing with confidence issues * Assisting with professional and personal development Coaching and Mentoring Programme One size doesn't fit all Increasingly people are being asked to use coaching skills when managing their workplace relationships. Benefits of these new tools and techniques These tools and techniques will be useful whether you are asking someone: to take on a new task Following up when someone hasn't done what you've asked Working with a colleague who may be at odds with your approach Handling conflict between colleagues or between yourself and someone else Ensuring goals are met Helping and supporting when someone is struggling or having a difficult time.Joe Britto . The temptation when coaching or mentoring someone is to provide the solution to their problem or difficulty.
To create opportunities for the mentee (or learner) to practice their new skills Counselling .Agreements need to be established as to confidentiality within the relationship.Giving and receiving feedback is a skill that can make or break the relationship. Positive and Empowering Attitudes . Confidentiality . What roles do they currently play and where do they need to develop? Skills Needed For Effective Coaching and Mentoring Building Relationships. Establishing these agreements from the start will helps establish a relationship of trust and facilitate the mentoring process for both parties.Catch people doing things right and praise and acknowledge their actions and achievements Effective Feedback . Success depends on this attitude being present.carrying out specific tasks or activities Facilitation . Building Confidence . What do you think it is? Why have it? Are there any rules around coaching/mentoring? What are the pluses? The pitfalls? What are you looking to achieve with a coaching/mentoring programme? Discussion on 'You as a Role Model' The Roles of a Coach and Mentor Some suggested roles of a mentor are: Coaching .To refer the mentee (learner) to others when the mentor's experience is insufficient Participants will further develop these roles. Why Coaching and Mentoring? Discussion on the advantages of coaching/mentoring as a tool in business. learning to use coaching skills requires a bit of practise but even in the short term will produce excellent results. .In short.To assist in professional development .To help the mentee (learner) to explore the consequences of potential decisions Networking .Wanting the mentee to succeed requires a generous and positive spirit.Relationships that provide backbone to a good coaching/mentoring relationship are built on trust and mutual cooperation. as they are perceived within your company.
through body language and attitude. Emotion vs Objectivity An advanced listening skill that is crucial to give mentor's objectivity in being able to separate emotion from fact. Not all of these will be done. Conflict Defuser A tool to calm down difficult confrontations. Keeping good Coaching and Mentoring Boundaries An exercise to develop a crucial skill in a mentoring relationship: how to spot when you have overstepped the mentee's boundaries and they haven't told you. Building Confidence as a Coach or Mentor These exercises help with a whole variety of issues: Gaining confidence Feeling and behaving as a Coach/Mentor Communicating upwards and downwards Not being manipulated Setting clear boundaries for others Understanding Feedback as a Coach or Mentor What is it feeding? Feedback often says more about the person giving the feedback than the person receiving it . Building a Coaching or Mentoring Relationship Dynamics of Communication What happens in face to face communication .an examination of the dynamics of communication as it relates to the mentor and the mentee Impact of body language A simple exercise to demonstrate the power and control the listener has.The rest of the day will be about developing skills and hints and tips for the group in relation to the four main areas mentioned and in accordance with the perceived needs of the group. A Movable Feast of Coaching and Mentoring Exercises There will now be a series of pairs exercises with a variety of tools and techniques people can use as mentors/coaches. only those that are determined to be useful for the group. This skill is great for moving things forward. .WE will tend to notice things that are not working in accordance with our own belief system and idea of what is 'right' or 'wrong.' Awareness of what you are feeding and why is the key to being an effective mentor.
Coaching and Mentoring Styles Everyone has a different style of communicating. Helping your Mentee choose what to do next The temptation when mentoring someone is often to provide the solution to their problem or difficulty. Spending two days with us will keep you awake .Trixie Rawlinson .Buddy up with each other? Support Group? How do you want to take your learning forward? Train The Trainer Course Public Train The Trainer Course (Click here for Tailored Trainer Training) Impact Factory's flagship two day Public Train The Trainer Course is suitable for all levels of training professional. giving them simple usable skills.Mentor's Declaration and What's Next What do you know you will be bringing into the Coaching and Mentoring arena? What do you want to do next . Some we find easy to work with.guaranteed. Our approach to trainer training is about enlivening. This helps people get to a place where mutual solution-finding is created. Train the Trainer courses are run by Graham Bennett . inspiring and motivating the people who work with us. some difficult. and making the training room a really fun and expanding place to be. This exercise looks at the styles people find most difficult to work with and what they can do to make it easier for themselves.Christopher Heimann It can feel really daunting standing up in front of others as the 'expert'.Julie Wales . I or We statements in order to get away from blame and making someone wrong.Tina Lamb Liz McKechnie . and a 'run of the mill' training puts people to sleep. Coaching and Mentoring Hints and Tips Hints and tips to provide guidelines and best practise for mentors. People expect a lot when they go on a course. . Personal Coach .Blame vs Effective Behaviour Understanding the difference in using You. This looks at ways to hand the issue back to the person and help them find the solution for themselves.
financial planning.One to One Training Train The Trainer Course Objectives: * Adapt your style and material to suit the situation * Work with difficult situations and people * Change tack quickly and without fuss * Meet people's needs and expectations * Handle your delegates' anxieties and nervousness * Surprise your participants and yourself * Make learning and development exciting and creative Most of all. commercial awareness. the confidence to know that whatever is thrown at you. IT skills. Impact Factory's Train The Trainer Training is interactive.Seeing Discover your ability to actually see what's going on in the room 'Removing' yourself from proceedings Knowing your own behaviour A look at patterns and beliefs Realising that everyone sees things differently Seeing and dealing with sudden changes within your training environment Recognising and dealing with potentially undermining situations An opportunity to play out or rehearse specific scenarios Designing a Training .knowing when to turn it up and down Dealing with difficult participants and situations Train The Trainer Training Day Two . flair and professionalism. you will be able to make it work. Nothing 'run of the mill' about us. shop floor skills .Running the room effectively and using your Personal Style Understanding group dynamics Identifying your personal training style and staying true to it Working the room Turning the volume up and down Setting the tone Using anecdotes and personal stories to exemplify your training work Knowing how to treat those in the room Animation . interpersonal skills. Two day Train the Trainer Training Programme: Day one .you need to be well prepared and able to handle whatever happens in the training room with panache. insightful. refreshing and fun.No matter what kind of training you do . we build confidence. Click here for our Coaching and Mentoring Course .sales.
which will give them access to our extensive e-library of useful documents. Although Impact Factory primarily works with people in the workplace. including our memorable visual cue cards. you don't need to have an 'epiphany' and change your ways forever. Often when we become adults. how we think and behave and what the nature of our emotional selves is. And here are a few reasons why: . It shouldn't be wrenching. Making Personal Development Personal Making Personal Development Personal Find the next available Open Personal Impact Course Professional Personal Development We've written before about Impact Factory's brand of Professional Personal Development (Professional Personal Development What is it?). a relationship (or not). they're not quite sure how it relates to them. Common myths. more humane way to approach personal development. learn new skills. This is because there's an awful lot of talk about personal development and for some people. not a tearing apart and a putting back together again. Do I have to change everything about me? Won't it be painful and emotionally wrenching? Do I have to change everything about me? I'll lose my friends if I change too much. And myths they are if you look at the gentler. have a job. Personal Development can sometimes seem like a pretty daunting 'task' rather than something to be desired or pursued. colleagues. but we're just going to take a little side step here to talk about the broader issue of Personal Development. it should be a natural evolution of who you already are. Delegates will also be able to take away Impact Factory web cards. friends. the issues surrounding personal development are the same in any area of your life. we're pretty much set in who we are.Wrap up and review Final Train the Trainer Handouts All delegates will be issued with relevant hand-outs to remind them of the Train the Trainer Course work.
to being intimidated by a particular person who seems to wrong-foot you all the time. Otherwise. most people under stress will behave as they always have. to create the outcome you want. people didn't take time to ponder their options. They will not have the time. What they have always done may not . people will 'revert to type'. When people revert to type. and it will usually be feelings that get in the way of being able to change behaviour constructively. That vital mechanism is within us all: under threat we will react without conscious thought in order to survive. That's not personal development. so teaching the 'how to' is not at issue here. and trying to learn new things without that essential acknowledgement usually means the learning won't stick. It is how the species has survived: when a mastodon came into view. when decisions need to be made quickly. At Impact Factory we address the fact that at times (more often than not) uncomfortable feelings will make it difficult. to fear of humiliation for saying something stupid. they acted immediately. but it seems to be the only one available to them at the time. What they will do is react to the current situation and do what they've always done to get a speedy result. People cannot help reverting to type. However. However. when things aren't working as you would wish.Reverting to type and dealing with the feelings What is very clear to anyone that works with people is that under pressure. pressurised communication in all areas of our lives can look like bullying or blaming where it's easier to accuse or order someone around rather than encourage. people are trying to cope with new information and new techniques without acknowledging that their emotions can. when there's no pressure. . stop them making any change whatsoever. nor will they make the time to weigh and measure their options. without well-developed people skills. everyone knows how they would like to deal with things differently. It can mean that people will avoid conflict and back down from useful confrontation where differences could get resolved. Feelings that can get in the way of effectiveness can be anything from nervousness about presenting. they are usually driven by their feelings. Reverting to type can also mean avoiding getting support from others because you feel you have to do everything yourself. Feelings can make you shy away from handling tricky situations from saying no to Christmas dinner with the parents to asking for a raise or communicating more honestly with a colleague. People will make incorrect assumptions and then act on them.the most appropriate choice to make. It is in hindsight that other options become clear. when others become more demanding. at times. if not impossible. In normal circumstances. Most people know how they would like to behave.often is not .
You can have a good moan. won't necessarily work for others. rather than giving people made up. Striving for small but effective changes rather than complete transformation." "My job would be easier if only my secretary was more efficient. Therefore." "I'd get on much better if only my line manager would give me more time to get things done. These are the things you'll be able to remember in the heat of a difficult situation. changing the way you speak to others. the responsibility for moving things forward rests with others as well. so that there is 'something for everyone'. but nothing changes. we'd have a much easier relationship. to have fun doing them and to experience enough small wins as you practise them. When we work with people's personal development on our workshops we make it easy and enjoyable and filled with variety. everyday situations that people encounter on the job or in their personal lives. tweaks." "My parents are so frustrating. That's' how true personal development needs to happen: not massive life-changing upheaval. if only they would start treating me like an adult. but easily manageable. we are looking for simple changes. small alterations. not make believe Here's one way that we do that: we use real-life." In these and many other examples. that attitude puts all the power and influence into someone else's hands and leaves us feeling impotent and often inadequate. We believe that the way forward is to find a few things that you know you'll be able to do. rather than looking to change everything about a person. Working with real issues helps people recognise and understand their feelings rather than ignoring them or wishing they would go away. "If my sister wasn't so stubborn. changing your attitude towards recurring difficulties will change the normally predictable outcome. not about becoming someone you'll never be! Real life. Changing what you do. We know that if you spend time learning and developing new skills on a course there needs to be a realistic bridge between the workshop room and real life. At Impact Factory we talk about the least amount of change for the greatest impact. You will revert to a new type that feels familiar because it's developed from who you already are. When we talk about change. incremental changes that don't require you to change everything about yourself (or expect everyone else to change as well). What works for one person. textbook scenarios they then have to 'act out'.Changing yourself to change others We hear over and over again in people's personal and work lives that things would be much better if only someone else would change the way they do things. . the solution seems to rest with someone else. There will always be situations where life would be far better if someone else would just shape up and do things the way we think they ought to be done! However. adjustments.
Within those real-life scenarios.Julie Wales . Starting generally on how 'making an impact' works. increasing confidence and raising self esteem.Trixie Rawlinson .Katherine Grice . The emphasis is on creating insight. By letting people work on their specific issues and then incorporating their favourite techniques into the re-enactments. an upcoming meeting. And if we could sum up our entire philosophy in one word it would be: choice.Doug Osborne . And that's how we make personal development personal as well! Personal Impact Course Public Personal Impact Course (Click here for Tailored Personal Impact Training) This Public one-day Personal Impact Course is a day devoted to understanding how all of us impact on others.Jeremy Todd Liz McKechnie . rather than ones they ought to do.Body Language Course . Click here for our . we use some of the tools and techniques that the individual has practised during the training and has already found works for them. they get to choose what they feel able to do. a recurring difficult person or problem. Presentation. Assertiveness and Influencing programmes.Interview Skills Evening Course .Stress Management Course One to One Personal Impact Training . they feel more confident and better able to deal with the ordinary and the extraordinary of work and personal life.Interview Skills Training Course .Sara Jordan Personal Impact is an intensive course that includes key elements of our Communication. we then move on to take a detailed look at how you can improve your ability to work with and influence others.a challenging presenting situation. When people feel they have choice. Personal Impact courses are run by Graham Bennett .Tina Lamb .We always ask people to bring in their own experiences . etc. It's designed to bring these elements together to give you a real experience of the Impact you make and how to make the Impact you want.Assertiveness Training Course .
Personal Impact Course Objectives: * How 'making an impact' works * Understand how you impact on others * Knowing how and why things go wrong * Improving your ability to influence others * Understanding rules and conventions * Speaking your mind without offending * Finding out how others see you * Verbal and non-verbal communication * Appreciating conventions and boundaries Personal Impact Course Programme: Making an Impact An in-depth look at what makes an impact and how people impact on one another. . For instance what happens to them when they are in an uncomfortable or new situation? We then look at the ingrained behaviours associated with those feelings. It's also helpful for people who have a hard time setting priorities because of other people's demands. Followed by a breakdown of the components that go into making an impact. Agreement As a tool for defusing polarised arguments. Analysis of each person's style and strengths Each person gives a short analysis of their personal style and what works for them. paying particular attention to how they think they impact on others. We then look at what gets in the way of making the Impact they want? How Feelings can affect the Impact you make This exercise specifically recreates the feelings that people have when they have to do something they find particularly difficult. They will get feedback from their colleagues on what else they see working. Personal Boundaries This section deals with personal space boundaries as well as internal issues that people would rather not talk about. Assumptions and Personal Impact A look at the assumptions we make automatically and how they affect the way we behave. It is particularly useful for people who have a hard (if not impossible) time saying 'No'.
Persuasion.Public Speaking Course . Public Speaking Article Impact Factory runs tailored Public Speaking Courses Open Public Speaking Courses and personalised One-to-One Public Speaking Coaching for anyone who has to Speak in Public Click here for our One Day Presentation Course . Language A group exercise looking at the words we use habitually and an exploration into how the choice of language can ensure a specific response. First impressions A group exercise where each person gets to practise a variety of first impressions. people and areas of their work to illustrate. Assessment of the Personal Impact Day Participants are asked to present what they have learnt from the Personal Impact Course and how they intend to make use of it. Everyday objects An exercise to stretch the capacity to communicate non-verbally.60 seconds of passion This is a chance for each participant to look at the power of expression and just how much they limit themselves in that expression. motivation and inspiration An individual exercise where people choose a work-related subject they feel strongly about and present it using the work of the day to consolidate their message with the aim of persuading. inspiring and motivating others. This is followed by an individual exercise to demonstrate the effect of the deliberate use of emotive words. Presence exercise This is an awareness exercise to help deal with self consciousness.Advanced Presentation Course Two Day Intermediate Presentation Course . 60 seconds of silence This exercise allows the participants to experience the dynamic of silence and to see how they react to it.PowerPoint . identifying specific situations.
smiley person then take your smile away. When planning your speech . tone of voice and focusing on grabbing people's attention rather than giving them information. But unless you are a trained public speaker or have a natural talent for captivating an audience.even those who do it all the time. "If you want to really affect people.One to One Presentation Training THE ART OF SPEAKING By Emma Pomfret. and that 'No More Mr Guy' approach really grabs people's attention." says Robin Chandler. according to Chandler. their publicspeaking skills will be pushed to the very limits as they try to persuade voters with their velvet-toned rhetoric and grand gestures.Presentation Course . partner at Impact Factory. he says. and it is important for people to remember that they don't have to learn new stuff." Another great technique.so if you're chatty. gestures. . which has challenge in it as well as a question.fortunately a few simple pointers can make sure you shine on stage rather than sending your listeners to sleep. why are we doing this? I'll tell you why'. "Public speaking creates anxiety in all of us . is to ask rhetorical questions during your speech to make sure that your message is communicated as clearly as possible. "Tony Blair for example uses a certain 'look' when he pauses in speaking. most people tend to dread standing up in front of a crowd .you also should be looking to use gestures which you know are your own.whether it's a Best Man speech or a work presentation . PA Features Find the next available Open Public Speaking Course As Britain's top politicians gear up for the forthcoming General Election." he advises. become less chatty and slightly monosyllabic at certain points. which acts as a stopper and gives you a poke to make you wake up and listen. a professional and personal development company specialising in tailor-made public speaking and communications. "For example. "The only decision you have to make is whether to make the gestures big or small. "Every trick people use when they are preparing to speak in public is tied up with sound bites. 'So." he explains. work out what your natural style is and then alter it slightly .
stand up. Chandler adds. "If you need to inject some humour bring someone else on who can make people laugh . he points out." :: BEING UNCLEAR ABOUT YOUR MESSAGE Politicians tend to talk a lot about being on or off message." says Chandler." he laughs. picking out false gestures or overworked phrases as ones to avoid. it it just stays below the level of their conscious awareness. "Repetition of a gesture is guaranteed to upset people and repetition of vocal tone will make your audience fall asleep. and Chandler says deciding on your own message is vital .there's no shame in just bussing them in!" :: BECOMING MR OR MRS MONOTONE Successful public speakers always make sure that their speeches are loud and varied in tone. un-smiling person." TOP TIPS FOR PUBLIC SPEAKING :: MOVE AROUND A LOT .something that many amateur public speakers overlook. and remember that gestures are also very important aids to precipitate changes in your voice.vary tone so that it goes up and down frequently. PowerPoint can't present and you can . "However. :: OVER-USING POWERPOINT AND SLIDES During a work presentation. "If you do something that others can actually see you doing.the best thing you can do is to turn it off. "You can actually make a difference to how you sound so that if you point a finger. don't rely on PowerPoint or lots of slides." he says. they will no longer listen to you or take you seriously. then it works. you are really saying that the slides have more personality than you do. "Decide exactly what you want them to be thinking and saying when you stop speaking.COMMON MISTAKES :: REPETITION "The most important thing to remember is that repetition is death in terms of public speaking. or smile . "By hiding behind it. "Never use the same tone of voice all the way through ." he says. :: TRYING TO BE FUNNY You should never attempt the use of humour if you are usually a stoical.the physical changes the vocal.
"You will physically loosen up and you'll be off and running." jokes Chandler. and put it down somewhere it demonstrates that you occupy the space and it's yours. :: BEND YOUR BODY "One of the most important ways to relax is to bend in the middle of your body beforehand .there's nothing worse than seeing somebody rooted to the spot with terror. which are the ones that are stuck. such as notes or a glass of water." :: ALWAYS TEST OUT TECHNICAL EQUIPMENT BEFORE HAND For obvious reasons! Find the next available Open Public Speaking Course Public Speaking Course ." :: CONCENTRATE ON YOUR OPENING AND CLOSING "Don't over-rehearse but do make sure you get your opening and closing right .this will make a lasting impression on people and ensure that you don't just dribble off at the end.when standing on a stage often people suddenly become super self-conscious and find they have hands on the end of their arms which they have no idea where they came from!" he smiles. "It also gives your body something else to do .you'll be in trouble as everyone will look at you and you'll feel like a rabbit in the headlights." Chandler says.what this does is release the muscles around your midriff and lower back." :: STAND OFF TO ONE SIDE "Never go centre stage . :: GET TERRITORIAL "If you simply take something with you. :: SAY THANK YOU AND TAKE A BOW "Whether you think you've done well or badly."Don't get stuck in one place . always take a bow and say thank you you can actually fool people into thinking you've done better than you have by doing a good walk-down.
Click here for our One Day Presentation Course . . Public Speaking courses are run by Tom Bruno-Magdich .Liz McKechnie .Media Skills Training Course Public Speaking Course Objectives * Dealing with delegate's own feelings * What already works about you as a speaker? * How face to face communication works * Why we get public speaking anxiety? * How to overcome fear of public speaking? * Instant hints and tips for public speaking * What happens in front of an audience * To Practise a whole range of techniques * How to cope with hecklers and awkward questions. structure your material for the best impact and speak effectively to audiences of varied sizes. Public Speaking Course Preparation 1) Prepare a brief description of your thoughts and personal experiences of speaking in public. particularly dealing with nerves and anxiety. Public Speaking Course Programme : Delegate input Delegates will give a brief summary of their public speaking experience. 2) Bring along any specific situations (and related material) in which you find public speaking particularly challenging.Advanced Presentation Course . get your message across memorably.Open Public Speaking Course (Click here for Tailored Public Speaking) This one day Public Speaking Course concentrates on effective public speaking.One to One Presentation Training .Tina Lamb It offers simple.PowerPoint Presentation Course . placing particular emphasis on what you feel you do well. It is fun and effective with plenty of opportunities to practise.Trixie Rawlinson Graham Bennett . easy to practise tools to help you cope with nerves.Two Day Intermediate Presentation Course .
When all that happens most people don't think of getting their message across in a compelling and interesting way. The IMPACT model of public speaking: Using the mnemonic IMPACT as an easy to remember tool on the main points of public speaking we will take a look at the dynamic in which it takes place and a look at the fundamentals of public speaking: The use of the Individual's best skills to convey a clear Message. with .Dealing with the Fear We open the day by exploring what happens when you have to speak in public? Your hands may sweat and your mouth goes dry. We 'unpick' all the elements that go into effective communication and explain to people how they can be more in charge of the communication dynamic. It gives an overview of how communication works at its best and identifying where it can go wrong. In a way. Public Speaking Dynamics . Public Speaking Stretching Exercises A series of short exercises designed to stretch people's awareness and capacity: Presence An exercise in audience contact that helps with managing the Fight or flight response Everyday objects An exercise in overlaying an ordinary text with an extra-ordinary message Passion An exercise in the use of passion to communicate Talking up and talking down Exercises to raise awareness of how attitude. in fact. Your knees may shake and a quaver affects your voice. Your heart may race and those well known butterflies invade your stomach. Turning points This is an exercise in using personal material to produce empathy and strong feeling in an audience. they just think of getting off the 'stage' as quickly as possible! The good news is that it's normal to be nervous and have a lot of anxiety when speaking in public.looking at what affects the participants and how they might take more charge of situations.how it works This is an introduction to the dynamics of face-to-face communication . to feel you have a phobia about public speaking. well Prepared. it's less normal not to have nerves or anxiety. body language and mood can affect the way people feel about your message.
body language and eye contact. not having to open their mouths . How to build confidence by defusing your assumptions Your audience can be your friend. human nature is such that your audience wants you succeed. This is to get a picture of some of the challenges that arise in certain settings. without appearing to patronise. presented with Conviction and supported by the right Technical backup Location Location Location! A brief discussion on the various arenas in which participants speak. .a perfect invitation to catch up on those zzzzs. give them the benefit of the doubt that they do. As always the session is modified according to the level of the attendees. Use of media and structure An exercise that looks at the various media available during a speech A look at the uses of modular vs linear structure Speaking to Different Levels of Understanding This exercise looks at assessing the levels of understanding within the audience. metaphor. They're on your side! Therefore. This is a terrific tool for strongly influencing people when under pressure. rather than assuming they don't like you.good Audience interaction. Keep them awake The one thing you don't want is for them to fall asleep! But make no mistake public speaking arenas are designed to do just that: dim lights. Prepared Speeches The second part of the day is work on prepared speeches. and delivering information with varied emphasis. 30 Second Presentation Each delegate will work with a model that allows people to put across a powerful 'presentation in 30 seconds. Ways to keep them awake Here we explore some sure fire techniques to keep your audience engaged including working with story. cushy chairs. This is not intended to rehearse the actual speech but rather to use it to incorporate the principles worked on earlier in the day. Preparation Tools Here we have a number of different processes that emphasise the value of preparation and rehearsing different approaches to any speech. humour (where and when appropriate) the five key questions. We look at how mind reading assumptions is a confidence killer. Unless you know you're absolutely facing a hostile group of people.
Confidence by Numbers These two exercises look at the power of instantly changing your confidence and sense of importance when relating to others. Handling Difficult Questions Techniques to: Help stay on the front foot Remain confident and professional when you don't know the answer Practise saying you don't know Refer people to others Be able to say what you do know Treat each question as an opportunity. Public Speaking Summing up and Personal Take Out We will spend a short time reviewing the Public Speaking Course work.Before and After the Speech Techniques for interacting with your audience before and after the talk. Assertiveness Skills Find the next available Open Assertiveness Skills course . we have a light-hearted exercise where people have to deal with being wrong-footed by the rest of the delegates who deliberately misinterpret what they are trying to talk about. rather than a missile Deliberate Misunderstanding To demonstrate how effective analogies can be. How to make yourself available to as many people as you are comfortable with. and to join and leave groups with ease. We would highly recommend that people do some kind of presentation or public speaking event as soon as possible to reinforce the work of the programme. Staying relaxed and dealing with last minute anxiety. Each person to identify and talk briefly about: What they know they will take from the day that they know they will use What support or development they need over the coming months What they need to do to ensure they practise.
which is about how to say no in a way that's manageable. that people don't say anything at all. This is one issue we have felt so passionately about that we even wrote a book that deals with it: The Nice Factor Book (Are you too Nice for your own good?) This document is going to focus on one aspect of that book. There are even some work places where saying no is definitely frowned upon. but especially the person who finds themselves staying late at the end of the day to get their own work done after they've finished everyone else's. or who quakes at the idea of having to be a bit tougher with a supplier or even someone they manage. or who swallows their resentment when they are 'volunteered' for something they don't want to do.Assertiveness Skills • • • • • • • What is the Art of Saying No It's not Assertiveness Not Nice . The reason we've been asked this is that assertiveness training has been around . After having worked for some time with people where saying no either feels impossible or just isn't allowed. In some cases it is indeed. But in our experience. we created a body of work to address it. and in. For a more in-depth look. Or they feel obligated when a colleague asks a favour. there is so much anxiety around the possible consequences of using it. the police force. deals with the difficult feelings and actually might be some fun. there are times when saying the 'n' word is a necessity. Of course. or get landed with work that isn't theirs and so on. how to say no without ever saying the word. It's Not Assertiveness Impact Factory has been running programmes on The Art of Saying No for nearly seven years and we are often asked what the difference is between our work and assertiveness training. or feel pressurised when someone senior to them needs something done. That can't be good for anyone. say. or agree to things they'd rather not. do have a peek at the book.Not Nasty Managing Feelings Saying No The Nice Factor Book Change Yourself to Change Others What exactly is The Art of Saying No? A lot of people just don't like the idea of having to tell people they can't do something. could be a sackable or disciplinary offence.
and here's why. They will still feel overwhelmed in difficult situations. and someone not involved. The key word here is appropriate. The second is that it is inappropriately expressed. because until people are able to choose behaviour that's free from the limiting effects of their fear of possible consequences. then they explode nastily and inappropriately all over whoever happens to be around. becomes the recipient. as if assertiveness is the only way to deal with a difficult situation. There are three ways this 'explosion' can happen. Not Nice Not Nasty This leaves people with the impression that there are only two states or behaviours they can do: Nice or Nasty. we want to talk about some of the things that happen to people when what they think and feel is different from what they do. (getting your voice heard. When. What we've seen with assertiveness.all quite difficult if you are truly unassertive. aggressiveness may be appropriate.for some time. they have forgotten a whole range of behaviour that lies between Nice and Nasty that can be termed Not-Nice (or even Not-Nasty). The concept of asserting yourself. Many 'unassertive' people recognise that their pattern of behaviour is to be nice or compliant for far longer than they really want to until they reach the point of no longer being able to hold it in. assertiveness may be appropriate. being understood. is that it is often seen as a single form of behaviour: just say no. they will not be able to act no matter how well they are taught to be assertive. For instance. nasty . We believe the very term 'assertiveness' is limiting. aggressiveness. manipulation. getting your own way) needs to be broadened to include all forms of behaviour. playfulness. If you are being attacked or abused. stand your ground. submission. no it isn't. and people wonder if this art of saying no business isn't just more of the same. .is chosen. be a broken record . It can include humour. not-nice. It isn't. or in our jargon . but nonetheless final-straw-event that unleashes it. in fact. though. etc. The first is that the rage happens inside the head and remains unexpressed. like a work colleague or secretary or even a bus conductor. The key point here is that the behaviour . irresponsibility. being taken into account. but there's a greater range of choice of behaviour than those two types that could be equally appropriate. Before we discuss them. Well. The third is properly directed at the 'offending party' but is out of all proportion to the probably small. We emphasise the word key.nice. then aggressively fighting back may well be an appropriate thing to do. So yes.simply too nice for your own good. people say you should be assertive rather than aggressive.
rather it's about changing your behaviour to fit the circumstances. because there is choice in the matter. Many people know what they could say. If you add a dash of fun or mischief. you ignore those feelings at your peril. you need to ignore what you are feeling and just 'stand your ground'. At this point people can start to 'choose' to have these feelings rather than having to endure them or trying to pretend they are not happening. (Which is almost as bad as feeling you always have to be compliant or nice. in looking at practising 'the art of saying no'. Saying No Here are some pointers of what could make it easier to say 'no'. rather than another difficult mountain to climb. a sign that something new is happening. The idea of choice is very important. while their heads say 'no'. Using charm. The Art of Saying No becomes a doable prospect. telling the truth or even deliberate manipulation. Knowing what to do or say is not the issue here.Managing Feelings It needs to be acknowledged that the strong feelings associated with changing behaviour are real and valid. it feels as though every similar situation will be the same. Most 'unassertive' people have conversations in their heads about how to resolve a conflict they're in. they start to realise that it can be OK to put up with something they don't like. If people feel they have real choice about how they behave. Once people do that. .) Many people think that in order to be assertive. may well get you what you want without having to attempt behaviour that may go against your personality. They may well reflect a previous difficult event more accurately. they know what they could do. While in many circumstances assertiveness can be a straight jacket of it's own (often creating resistance and resentment). They then avoid the disempowering tyranny of always having to assert themselves. But because that previous difficulty was so difficult. Often the magnitude of peoples' feelings is way out of proportion to what the situation warrants. It is only by beginning to experience and understand how crippling these feelings can be that people can start to do anything about changing their behaviour. They can choose it because they want to. then these (usually difficult) feelings can be looked upon as a good thing. it is wise to broaden the brief to so that it isn't about becoming more assertive. Therefore. it is to their advantage. the full lexicon of behaviour can be freeing. but still. their mouths say 'yes'. humour. In fact.
All the while they get no message to the contrary. Wish I could help you out. avoid encouraging body language. Here's an Analogy we use in The Nice Factor Book: Let's say you're a burglar.' Then use whatever tool fits the situation. This also works when you're on the phone..) It's all right to interrupt! A favourite technique of ours is to say something along the lines of. Meetings are a great place to get landed with work you don't want. pre-empt. but I just can't.) Pre-empt. Which would you burgle? . The third house has a Yale and a Chubb lock on the front door and bars on the window. they could get the impression you're interested and willing.. they will think you're on board with their plan (to get you to do whatever. So to avoid the inevitable. a burglar alarm and a Rottweiler.' Pre-empt two.' Any of these little tips can help you feel more confident and will support your new behaviour. I'm going to interrupt you. The fifth house has a Yale and a Chubb lock on the front door.If you're saying something serious. that I can't fit anything else into my schedule for the next two weeks (or whatever). you're just an easy mark!) you need to indicate by what you do that things have changed. 'When do you need it by?' or 'Does it really have to be done by this afternoon?' etc. If someone sits down and starts talking to you about what they want. 'I'm really sorry. stand up. The first house has a Yale lock on the front door. let them know you know: 'Hi there! I know what you want. bars on the window and burglar alarm. The second house has a Yale and a Chubb lock on the front door. You're going to ask me to finish the Henderson report. Avoid asking questions that would indicate you're interested (such as. Standing puts you on even eye level and creates a psychological advantage. There's a row of identical houses and you're thinking of having a go at five of them. Smiling gives a mixed message and weakens the impact of what you're saying. 'I need to let everyone know right at the top. notice whether you smile or not. such as nods and ahas. For that's what this is: If you're someone whom others know they can take advantage (they may not even be doing it on purpose. You can see it coming. If someone comes over to your desk and you want to appear more in charge. If you let someone have their whole say without interrupting. Keep your body language as still as possible. The fourth house has a Yale and a Chubb lock on the front door. bars on the window. As soon as you see someone bearing down on you (and your heart sinks because you know they're going to ask for something).
Good negotiations are about both sides leaving feeling they got what they wanted. or feel intimidated by. rather than being victims to what other people want. partner and even said it ourselves: 'If only he'd listen to me. felt threatened. felt undue pressure. given way when they didn't want to. made sacrifices they didn't want to. It does seem to be part of human nature to blame others when things go wrong in our lives. By using some of the tools outlined above. or at least better off than when they went in. Good negotiation isn't about winning and it isn't about someone else losing. Then everything would be all right. isn't it? Well. friend. they will naturally keep coming back. That's the way to handle Negotiations.' 'If only she'd stop complaining about my work. By learning more effective ways of saying 'no' you make it harder for others to expect you to do what they want without taking into account what's going on for you. It's also rather wonderful to think that rather than waiting for someone else to change to make things all right. Unsuccessful negotiations are when either side feels they've compromised too much. . no. I'd be much happier.Have Easier Negotiations Find the next available Negotiation Skills Open Course How to Negotiate Better Heads I win. We've all heard this from a colleague. we all have the ability to take charge of most situations and make them all right for ourselves. tails you lose. would change. or when we're feeling hard done by.' 'If only' puts the onus on the other person to change how and who they are and makes them responsible for how we feel.When you make it easy for other people. people can get a sense of being in charge of situations. then I wouldn't be so frightened. What also makes it easier is that we all just have to get better at 'the art of saying no'. none of us has to change our whole personalities to create a more satisfying outcome! Negotiating . If you take away the 'if only' excuse you also take away the need to blame and make the other person wrong. Changing Others by Changing Yourself A lot of us wish that the person we are in conflict with. You become more burglar-proof.
not only are negotiations and negotiators different. well defended and prepared for a fight. As the cliché says. there are several flaws to this way of thinking. that there is a model you can follow that will get you better solutions. never the same twice There are many good books written about negotiating. Even if you have to go back and deal with the same person about the same issue. A lot of them hold the view that there is a right or good way to run negotiations. Well. they aren't. negotiations can often feel like war (more on the differing types of negotiations below). which is why there is an inevitable expectation of win/lose in so many of them. they may have won the battle. things should change. furthermore. Firstly negotiations are never the same twice. it will be different. In this type of negotiation it can feel as though you need to go in armed and armoured. real person. One or both of you may have re-thought your position and. as though they were a sign of weakness? Well. polarisation. you are almost certainly not a standard. something new might now be involved. we at Impact Factory believe that the best negotiation skills don’t have to have such an inevitability about them. . Know why you're there Now. things will have shifted. Sometimes they are not even similar. Secondly negotiators are never the same twice. but they won't have won the war. but the other party will never trust them again and may not want to repeat the experience. Even when you get the same person they could well be in a different mood. They may have won. There are at the very least five types of negotiation that most people will be involved with in both their personal and their working lives: Adversarial: fight. however. Finally. opposite ends. You could be in a different mood. regulation model human being with no idiosyncrasies and foibles. Changing your mind is part of being an idiosyncratic. Time will have passed. Indeed. This view may be a good starting point.In those situations the other party might believe they've won and go away feeling good about themselves. You know how the press bleats on and on about political u-turns. therefore negotiations can change in midstream and become something completely different from where they started. the reasons for entering into a negotiation can differ widely as well. but that's not really successful negotiation.
There can't be a right or wrong when it comes to negotiations.. when everyone else was expecting co-operation. With diplomatic negotiations there are usually hidden agendas and a need to be aware of the politics and ramifications of any decisions made. For instance. a co-operative working out of strategy. Though this may be something you aspire to it is certainly not the place to start. what needs to be done and who's to do what. roles and rewards. Any advice that starts with "It's a good idea. a 'drains-up’. Diplomatic: sensitive issues that need to be handled as though walking through a mine field. They are able to let go of their positions. Before we get into that let's say a word about "good" negotiating. With this type of negotiation people bat around ideas to see what's there. we've recently seen a team meeting disintegrate into mayhem because one person came along anticipating a fight (and therefore creating one). What's important is that you know why you're entering into a particular negotiation and that you prepare for what you might encounter along the way. They can fight tooth and nail and yet lose with good grace when necessary.Consensual: team model. You're never going to be able to second-guess everything. inner state of mind. giving up one want and choosing another. Non-adversarial: everyone has an interest in making it work. retaining a calm. discovering as they go along that it's quite another. However like all games it's more about tactics and playing to your strengths. Start with the idea that it's a game." is likely to be of little help in the heat of a negotiation unless it happens by chance to fit in with your personal rules and patterns. In this type of negotiation it feels more like give and take.. And in the game there are a few rules and some skills that you can learn. We know that people will sometimes go into one kind of negotiation. . It took a lot of diplomacy to get it back on track! The thing is. They can take the role of an Objective Observer. Develop your own approach Really good negotiators are able to read the other person/people. Brainstorming: talking issues through. these five types of negotiation are neither right nor wrong. Here negotiation is often about what's the best way to arrive at a mutually agreed outcome.
we think good recovery is far more important than getting it right the first time. but rather will feel more like good hard bargaining. you could decide to set your opening price too high and then give them anything they ask for. that you're willing to give away. and in the second you will probably lose work from someone who doesn't value your services very highly. Because it suits your style you will be happy working this way.Here's an example. Sounds good? Not if you're negotiating style is to stick to your guns or give way too soon it's not. For instance. or you could set your price too low and then not give them anything. If you realise that you habitually either fight too hard and refuse to give way or give in too easily. that the other side wants? What pressures can you bring to bear that won't feel like pressure. No. without feeling unhappy about it? What do you have. "It's a good idea to pitch your opening price a little above what you are willing to settle for". then you can create some additional rules of you own that will help you immensely. What would be a good idea is to start with what your negotiating style is and work from there. Just work out the patterns and rules you follow when negotiating. In the first instance. Notice we don't say "Define your strengths and weaknesses" or "Work out what you do well and use that". Presentation Skills Impact Factory runs tailored Presentation Skills Programmes Open Presentation Skills Courses and personalised One-to-One Presentation Skills Coaching for anyone who would like to give more Effective Presentations . What if negotiating were about giving away as much as you possibly could. or even getting it right at all! Using the approach outlined here you can start to develop a negotiation style that is easy to do and works well for you. What's more you will be happy even if it goes wrong. As in all Impact Factory work. you could get more than you thought you would.
For instance.Public Speaking Course .PowerPoint Presentation Course .Click here for our One Day Presentation Course . The difficult presentation skills path is the one where you learn to get it right first time. and rightly so: what you do matters as much as what you say. however. It is important that you are aware of what you are doing. The easier path is the one where you learn how presentation skills work and develop a style. is to do all the things people will tell you are "wrong" one after the other. touch your ear or nose (apparently this means you're lying). For the rest of us. . You can learn the rules for what you are not allowed to do and apply them. You can take the easy route. put your hands in your pockets. very quickly. trying to interpret and understand you. presentation skills are something we learn. Given that it can be a daunting and even frightening area of learning for most of us. sway from side to side… The list is a long one and fortunately you don't need it. Incidentally. This has the magical effect of freeing up your body language and. Indeed for some people it will limit their career prospects if they are seen to be reluctant to make them. your audience won't be able pay attention to anything else. Let me give you an example of what I mean.Advanced Presentation Course Two Day Intermediate Presentation Course . The easy presentation skills route then. to be flawless in your delivery and to make no mistakes. which includes your idiosyncrasies and quirks (this way you don't have to learn to behave differently when you present). the reason we feel so self-conscious when presenting is perfectly rational. This is "how to" learning. judging you. as a presenter you shouldn't cross your arms. A gesture used over and over again becomes at first irritating and then all consuming. For the lucky few it doesn't seem to be a problem: they seem to have always been able to do it and thrive on it. it would seem sensible to use an approach that seeks to make it easy and enjoyable rather than one that makes it even more difficult. The Second Law of Presentation Skills (the first law will be along later) Repetition is Death When you understand how presenting works you discover that all these things only look wrong if they are repeated.One to One Presentation Training Presentation Skills Good Presentation Skills Training Many of us are now required to make presentations as a part of our job. your hands will start working in concert with your words. Learning what to do and what not do. Most presenters are concerned about their body language when presenting. So you have a choice. You are stood in front of a group of people who are looking at you.
or feature. If they are smiling.Your options. but that can be just as deceptive! You can be having a great time banging on about something with a group of people who don't care and aren't interested. The Third Law of Presentation Skills Feelings are a poor indicator of how you are doing An area of presentation skills that seems rarely to be addressed is how we feel about ourselves when we are presenting. You remember that old saying "Perception is reality"? Well this is it in action. People don't see everything that's going on inside us. This means that you have to learn to be objective about yourself. you struggle to regain your composure. silly etc. If they clearly get your message it makes no difference that you feel you didn't express it clearly. there is also a hard route and an easy one. If they are not paying attention. The problem is that we are always the worst person to give ourselves advice about how we are doing. the ones that tell you how stupid. are not to start using different body language. However ask some of your colleagues how you did and they will say things like. For any type of performer this takes years of dedicated work. Now. you must be saying amusing things.no repetition. He's always so negative about new ideas". This is the area of self-image and confidence. you're obviously not being very stimulating. They just see what they see. The hard route is to do everything yourself. useless. You lose your train of thought. how do you think you've done? Chances are you will base your assessment on how you feel and the little voices in your head (you know. So exactly how does presenting work and what's the point of it all? . The good news in this is that you don't have to do any of the "how am I doing?" presentation skills work. The point of making a presentation is to communicate ideas and concepts to other people. you must be challenging them. They do it all for you. somebody interrupts with a question about an aspect you haven't thought through. All you have to do is watch. It would be nice if you felt good. For instance. you can have just have the second law . you are). If they are arguing. "I'm always impressed by the way she brings new ideas to the team " or "She handled Charley well. This means that the best information you need about how you are doing lives in other people. your options are how much to use. in place of all those 'don't do' rules. No. So. your present body language. limp through to the end and sit down mortified (worst case scenario here). Here. To be your own critic and to monitor your own performance. however. You're stood in front of a group of your peers talking through an idea you've had.
you stand. "Ok.The Fourth Law of Presentation Skills The Presentation job is to get them to want more of what you've got Presentation works if you impact your audience in some way. The Fifth Law of Presentation Skills When you're omaking a Presentation you're in charge Now we come to one of my personal favourites. The hard way to present is to gather all the information you have. over to you. . Most people are sent to sleep by a breaking of the second law. In charge of everything. Once you've got there you can stop. Often the lighting and heating are soporific. When people accept the role of audience they effectively say. Repetition can also be not moving (repetition of stillness). but to keep waking them up! Every one of us has slept through some pretty good presentations because the presenter wasn't following the first law of presenting. The First Law of Presentation Skills (told you) Presentation Audiences Sleep! While we're on the subject of audiences. Your job is done. What have you got?" This means you are put in a very powerful position. It follows then. put it together in a faultless presentation and deliver it impeccably. If they are not awake. it can be even vocal tone (monotony). The easy way to present is to put together the bits that will appeal to the people you are speaking to and to use them to entice your audience into wanting to know more. They sit. that your bottom-line function is not to present well. there is only one thing you really need to know about audiences. When you are presenting you are in charge. You speak. They sleep! That is their function. You don't do it by reading the book to them. They will get the information for themselves. The mistake here is to think that a presentation is a good medium for delivering information. you do it by reading the dust jacket blurb. stop what you are doing and do something different. This is the way that the agreement about presenting works. but it is still working. It may not feel that way. They can even be impacted in a way you don't want and didn't choose and the act of presentation is still working. audience interaction. handling questions or anything else involving them. Not as you'd like. All presentation dynamics are set up to encourage this. The point of a presentation is to get the audience to want what you've got. The difference here is rather like getting someone to read a book. This is important to grasp. they listen.
It is effectively a claiming of territory that most audiences will willingly give up.The feeling we usually start out with is it's just little old me and all of them. where you begin to look at a grab bag of possible routes you may take and possible things you may bring into your presentation. it's your fault. that is what most people will go away thinking. frighteningly simple in its effectiveness. For example. How do you know that they are not telling you everything? It seems that if our spirit is not in line with what we are saying. takes on a different meaning if you say "It's VERY quiet today". For instance "I want everyone to feel that I know what I'm talking about". the most powerful messages are the unspoken ones. then the obvious thing to do is to depart from the script until everyone's up to speed. our body will give us away. If they are excited it's your fault. but once grasped. But if you look again you can see that it brings with it a liberation from the straitjacket of just doing what you've already prepared (the Blue Peter approach to presenting). no matter what's coming out of our mouths. How you say them will often convey more meaning than the words themselves. the words you say are actually a very small part of the communication. I know what I'm talking about". rather than less difficult. When you begin to work from a position of being in charge or responsible for everything. The experts who study the way communication works will tell you that in your typical face to face presentation situation. you start to realise that you are responsible for what your audience thinks and feels for the duration of the presentation. There are two important factors at work here. You can think of a strong message in sound bite terms. At first glance this may seem more. the phrase "It's very quiet today". This can bring a gloriously refreshing approach to the preparation of a presentation. I may never say outright "Listen. . The journey we make from there is one of 'ownership'. If you can see that they haven't understood and it's your fault. The Sixth Law of Presentation Skills There is always a message I said we'd look at easy ways of approaching presentation skills. but if I make that the central message of my presentation. vocal force and demeanour. It is possible to make the most innocent phrase vicious with hidden meaning by the way you say it. The first is this: a strong message is conveyed by words. so here's an idea that is quite complex to grasp. If they are bored. Everything we do communicates. Another example is to take a look at politicians who are delivering the 'party line' or are put on the spot about something. This means that a clearly defined message doesn't necessarily reside in the text or words you choose to say. However these same experts will also tell you that it is possible that what you do and how you behave can carry more "message" than the combination of what you say and how you say it. Indeed. If they can't keep up. it's your fault.
If you have to present something you have no real feeling for. The reason I say passion is mandatory is simple. I can ignore it. You can start of by speaking about last night's football game because it excites you. The fit doesn't even have to be a very good one. So the Unwritten Law of Presentation Skills? It's not Television To recap here. If it's dead. but it is that essential ingredient that makes what you say live. Keeping it so that no one quite knows what's coming next. belief. We communicate that we're tired. you're in charge! . you could even make bad puns and poor analogies part of your style. Keeping it in the moment so that no one can sleep through it. we just give a message by accident. The second factor at work here is conviction. and then make a deliberate segue into talking about widget production. or passion. The final unwritten law of presentation skills is by now somewhat self-evident. it will be dead. If you feel strongly about something. The effect of the excitement in your body lasts for quite a while and will flow over into widget production. then you need to find something you do have some feeling for and relate it to the subject you are presenting. The Seven Laws of Presentation Skills • • • • • Audiences sleep! Repetition is death! Feelings are a poor indicator of how you are doing! The job is to get them to want more of what you've got! When you're on. You can get everything else perfect. it will affect the way you speak about it. You can think of it however you like. The Seventh Law of Presentation Skills Passion is mandatory This is easier than it sounds. we're looking for an understanding of the way presentation works that will make it easier and more enjoyable for us to do.get one. So if you haven't got a message . Everything we have been talking about is to do with keeping presentation alive and powerful. or we've had a row with the wife. These seven presentation skills laws should help.Incidentally. or anything else that happens to be hanging around. If it suits you. Making it something that people can't switch off to. Making it interactive as opposed to a repetition of a rehearsed and fixed programme. Passion communicates. if we haven't chosen a clear message we don't stop communicating. but if it doesn't have as sense of your commitment behind it.
We understand the sum of the parts thing. Uh uh. etc. And increasingly. etc. get this – no matter what the books say (and there are plenty of them) . . drivers.It's not Television! Team Building . And yes. sorting out difficulties or communication issues. a change of roles. etc. completer-finishers. It's as if we all know that teams are good. For example. often the people saying it don't really know what they mean. Part of this whole process is learning about how teams work..Building a Good Team Team Building Programmes and Team Building Events This is a word we hear a lot these days: 'we need some kind of team building activity'. what are you building it to do? Sometimes it can genuinely mean building the team: new people coming together. the 'types' are far less important than ensuring that your team knows why it exists and what its aims are.every single team is different: there is no model you can follow that will create the perfect team. the very first question we have to ask is. But for our money. but we don't quite know how to make a team work in the way we think we want it to. we realised they were a very 'built' team already. When it comes to team building. All good things to prompt the need for team building. The issue was that their 'output' wasn't what the company expected from them and so they (the company) thought if they had a team building event the team would work better. And. new expectations. however. But sometimes it isn't that at all. But from our point of view. You’ll read that you need ideas people. possibly you do need a variety of 'types'. team development.. we were recently asked to run a team building day for a group of people and almost as soon as we met them and started putting the programme together. what for? In other words. That wasn't the issue.• • There is always a message! Passion is mandatory! And remember . That's not team building. we find that when people talk about team building that's what they really mean. It is.
when the common enemy is someone or some group or some department or a 'them' and 'they' are within the same company. with people running around using their energies to get more of 'us' to agree just what's wrong with 'them'. The oddest thing of all. This is one of the key reasons why team building is such a hot topic. You'd think it would be the competition . What can be done? They are right. it's not quite so straightforward when it comes to work teams. but the whole truly is greater than the sum of its parts. it's just pleasanter being around people who get on. People can easily recognise that something needs to be done.So let's look first at just exactly what being a team means. the 'management' or someone sitting right beside you. However. we thought we would unpick it a bit. Everyone is on the same side trying to beat the opposition. gossip. We wish it were that straightforward. then the results are divisiveness. often take centre stage in the workplace. there may be personality quirks and differences. a common 'enemy' if you will. As it isn't. the opposition turns out to be right at home base: another team or department. but they aren't quite sure what.whoever your closest corporate rival is. is it? Personalities. is that it's not always clear who the 'opposition' is. You might think that the very word 'team' is clear in and of itself: a group of people working towards shared goals. get to understand how to make the most of each other's skills. To begin with. However. Creative ideas can pour out of a group when they have to figure out how to handle the competition. The common enemy The most obvious kind of team that you'll know about is a sports team. Then it's all about 'them' and 'us'. They train together. complaining. and when working well. though. Now the thing about 'opposition' is that it gives a common focus. Yes. Now that's great if it's productive. they are able to fulfil the manager or coach's strategy. far too often. which in a sporting context might get absorbed by the team for the good of the game. They know who their opposition is and they have very clear goals. . Unfortunately. Something does need to be done because there are real payoffs and advantages to being part of a well-functioning team. We see this in company after company after company . of course. not for each other.people are spending vast amounts of time and energy having a 'go' at each other rather than using that same amount of time and energy to make things work better. The end result of this is of course a loss of productivity and people working against.
that people do feel part of this identity known as Impact Factory. for instance. At Impact Factory. some full-time permanent staff who are at 'base camp' most of the time and a bunch of associates in training and support staff who we see when they are needed. so is everyone else in the team So the first thing you have to ask yourself is this: What kind of team are you? These days we see a lot of 'virtual' teams . Sometimes it's as simple as learning more about the people you work with. Everyone is however still a member of the Impact Factory team. goals and objectives. of course. Then there are teams that all sit in an open plan space and chat with each other all day as things arise. There are teams where people sit in separate spaces and get together once a day/week/fortnight. enough so. our 'team' consists of a group of freelance partners and associates who come into the office as and when.More importantly. What makes it a team are shared values. real payoffs include: • • • • • • • • A feeling of identity On-going support Creative pooling of ideas Increased confidence Things tend to work better as a result of team effort You aren't alone Goals that make sense You don't have to reinvent the wheel. To work effectively you need agreement on exactly what sort of team you are: what the goals are. and sometimes it's a whole lot more complicated. . There are teams that seem to do all their communicating via e-mail or conference calls.people who hardly ever see each other. or even work in the same office or even the same country. what the game plan should be. And. but a lot of the time we get it right. There are teams that work on projects together and others where people go off and do their own thing and come together every once in a while to report and bring everyone else up to date. Sometimes we fail abysmally. such as working through entrenched difficulties or defining how a long-distance team communicates. who needs to work closely with whom. or if you do. what each member's role is. our old friend communication.
to reward the team for being terrific? Do you simply want to get everyone's creative juices going and brainstorm new ideas? Do you need to set clear parameters and boundaries so everyone knows what's expected of them? Do you want to inject some fresh enthusiasm and energy into a group that's been working too hard and may have lost sight of the goal posts? Perhaps the goals posts have moved and you need to let everyone know that. it just may not look like one. What do you want your team building event to achieve? Teams are complex machines and it's not surprising that they malfunction occasionally or need re-alignment.So what is your team? The better you are at identifying what kind of team you are. event or away day). but then find themselves part of something that doesn't fit that picture. it still has to be able to function well and achieve its goals. It means getting away from all the day-to-day stuff that sometimes makes it hard to see what's going on and what's needed. to get away from e-mails. • • • • • • • Do you want people working better together? Do you want to set new team goals and agreements? Do you need to iron out communication difficulties that have crept in? Do you want a jolly . however. the better you'll be able to identify what it needs to work well. being asked to pop into unscheduled meetings. on occasion. people dropping by. Yours doesn't have to be a classic team. They have a picture of what a team is supposed to be. . 'it' needs to be done away from the office environment. Which leads us to the second question. The one thing that everyone recognises is that whatever you want to call it (building or development. Whatever it looks like. This is actually where many people get confused. A team event can encompass any and all of those questions. The idea is to slow things right down. Here are a couple of other things teams don't have to be: • • • • • They don't have to be a family People don't have to be bosom buddies People don't even have to like each enough to want to have dinner together Teams aren't group therapy Teams can. be any or all of those things It may still be a team. phone calls. questions and demands.
It is no longer just for the rich. can easily give us the impression that it can do everything. The key with team building is always to ensure that your event has a positive effect on the morale. Don’t get me wrong. It is limited. then you can decide what it's going to look like. every videoconferencing system has the camera to the side or above the screen. to be able to access any computer on the web would have been unthinkable even a few short years ago. Yes it will be good. This means that if you look at the screen (as you will. This is a problem. the throwing people off Welsh mountains thing. motivation. the point we miss in the glare and hype is quite simple: the technology is not able to reproduce face to face. So much so that boffins are working day and night to perfect a screen with a camera embedded in it to overcome this failing. . When they have they will inevitably produce it as the “perfect” videoconferencing system. however. sophisticated or geekie. Again they will be wrong. confidence and effectiveness of the team and its individual members. And mobile phones. can now be seen on buses and bicycles. because that’s where the image of the other person is going to be) you will look as if you are not looking directly at your co-communicator at the other end. You can have it non-stop fun. If we approach the use of our technology as if it will do our communicating for us we quickly get into trouble. We are all being required to use it. That simple. to be able to do a videoconference halfway round the world is miraculous. be business focused or have a bit of both. This is just not so. The glamour and razzmatazz that surrounds the technology. You can do the go-carting thing. Videoconferencing and Other Technologies Impact Factory runs tailored Video Conferencing programmes and personalised One-to-One Executive Coaching for anyone who is interested in Video Conferencing Issues Modern communications technology is incredibly complex and becoming so common that we are starting to take it for granted. but it still won’t be face to face. No.Once you know what you want your event to achieve. You can have the cosy get-away in a country hotel thing. which were quite recently a rich man’s toy. For instance.
Whatever field you look in communication forms some part of the skill. Now. you then translate those sounds into recognisable symbols (words) which you interpret using a similar. Indeed any work that tries to help people become better communicators has to start from the view that miscommunication is the norm. It has thousands of words. is able to magnify the communicating capacity of mere language into something that can rouse people to action. Let’s take a step back and look at communication as a whole for a moment. . Add to this the whole lexicon of body language and non-verbal communication and you can begin to see that a good communicator is one of the fundamental wonders of nature. it is a testament to the human race that any of us manage to master it at all. which I frame using my view of the world. If we just take the spoken word. This can be seen most clearly in young babies and infants. Basic communication has evolved so that we can let others know of some need or want that we have. Given the complexity of the craft. or in the animal kingdom. That it happens at all is a miracle. take this complex and highly idiosyncratic phenomenon and put some distance between the two people involved. First I have a thought. Just look at any modern language. I translate that thought into language. As it has evolved over millions of years we can see that communication has become immensely complex. Communication is the single most complex area of human endeavour. or orator. To solve this problem we invent technology. These sound waves travel through the air until they hit your eardrum. This is before we include vocal dexterity. the bottom line is that your communication is done by a facsimile of you at the other end. It is not you. look at the process that we go through to pass a simple idea from one person to another.With any communication using technology. complex rules of grammar and can be made to express an infinite number of ideas and concepts. That it often happens so poorly is hardly surprising. This is where the good speaker. I then translate that language into a series of sound waves using my vocal cords. but not identical language into an idea which you frame using your view of the world.
you’re stuffed. This is the human part of the interface between man and machine. We are starting to think that phone systems. technology is already in the equation.” purely because the other person cannot tell (because of the limitations of the technology) that this is not true. Once we understand how it is different we can adjust our communication to compensate for that difference. So what does happen when we bring Technology into the equation? Well. All effective. Later we begin to improve the process and we invent Morse code. complex and clever technologies to communicate with that we have started to lose sight of the human aspects of communication. drums. Remember that basic computer adage “Garbage in.At first it consists of smoke signals. but pretty crude and obvious degradations to the communication process. we will have to change our behaviour. yodelling. then we begin to see that to achieve the communication result we would like. can do our communication for us. Someone’s on the other line. If you look at voices and ears you have a pretty complex form of biotechnology that nature has worked out to deal with close distance communication. Garbage out”? Basically what that says is that it doesn’t matter how brilliant the piece of kit is. . everyone understands that you can get away with “Can’t talk now. telegraph. Recently we have come to create such wonderful. Blinking lights. Once we have grasped that the face to face rules no longer apply. To get past this we have to start to focus on that part of the communication that translates between the person and the technology. digital networks and near instant data transfer. the pony express: all were attempts to increase the speed and complexity of the communication medium in order to simulate the conditions that apply when the two people are together. In face to face communication what we see and hear is almost a mirror image of what the other person sees and hears. the telephone.g. Martello towers. indeed once we get good at it we can even take advantage of the difference e. first of all. if the person or persons using it don’t know what they’re doing. This is not so using any form of technology to communicate. flashing mirrors. and therefore the perception of us by the person at the other end is different. runners. videoconferences. computer networks. This is where the most can be achieved to help people use technologically supported communication systems better.
It is a facsimile of you If it is sent to two different locations there will be a different facsimile of you at each location. This basic insight into how the technology affects your communication can quickly give you an understanding and a mastery over that technology which is of enormous benefit. the focus. It is not you. what is the difference in the communication using a landline or a mobile phone? If you think. So much is communicated by the context in which a communication happens. then the technology is the communication. The very medium of a mobile phone (they are not yet invisible) communicates that you are out of the office. as you want to make changes to the lighting. the size and position of the television. Though this is applicable to all forms of communication technology.’ think again. not replace it. you will start to think like a television director. Think for a moment. ‘none. someone (maybe you) thinks you important enough to invest in. the easiest way to begin to understand it is to look at videoconferencing. An image of you is translated into signals that are transmitted to the other location and are then retranslated into an image that represents you. your time is valuable. the zoom. the call is more important/urgent. Another example is the telephone. .The key here is the distance involved All the while the people in the communication are in the same location. they’re both phones. then communication happens in the normal face to face manner and any technology that is used is there to support the communication. Set up a video camera connected to a television and try to hold a conversation with someone through the camera while they are looking at the TV. Instantly. However when one or more of the people are at a different location. the sound equipment. Immediately you will become aware of the limitations of the setup. that it is indeed possible to communicate the reverse of what you intend just by type of media you choose and the way you use it.
This has the effect of you appearing to come “out” of the TV at the other end.just sitting beside them . You can quickly develop a technique of switching your eye contact between the screen and the camera. You are “on” at the other end in a way that you are not if it is face to face. Cameras cannot cope with variation in light the way a human eye can. There is inevitably still some clipping and frame jumping.you still have a job to do. It will make you seem more “present”. looking at your partner really brings you into the action of the conversation.This is the same difference between communications using mail. several limitations are clear and important: 1. If there is time delay you will find it helpful to use longer sentences and to repeat back questions before answering them. Use sparingly. If you look at the person on the monitor. Indeed the best image is achieved if you sit side by side practically touching shoulders. Unless the lighting is studio perfect it will make you look flat. However. but it will look good at the other end. 6. and time delay. You should pay attention again not to the screen but to the camera and your partner. particularly over longer distances and low bandwidth connections. A trick used by actors and TV presenters is what they call “Looking down the lens”. deliberate movements. 7. it is better that you sit together rather than on opposite sides of a desk. registered mail. Again this may feel awkward. looking at the camera makes you look as if you are supporting what your partner is saying. 2. shadowy or otherwise odd. 3. This involves you moving forward slightly (as you would if you wanted to make a point face to face) and deliberately focusing on the lens of the camera (as you would when making eye contact with a person). Again it feels artificial but what you are concerned about is how it appears at the other end. which looks very much like good conversation at the other end. 4. To do this you must look at the camera. When looking at videoconferencing. This can easily be compensated for by cultivating slow. courier or personal delivery. Every one of them affects how the message will be received. dull conditions better. Oddly enough. you will not appear to be looking them in the eye. it also means that you have to be what will feel like abnormally still in order to remain in the frame. they cope best with flat. Should there be two of you at one location. shiny. 5. . Looking at the screen makes you look disinterested. This will represent you at the other end well. A tip here is to study the way the professional newscasters (especially the Americans) do it. If you are together with someone else who is doing the speaking . The zoom on the camera should be used to “frame” you in a tight “Head and Shoulders” position.
It is an investment that will really pay dividends. it's all the other idiots who don't know what they're doing. Don’t hide behind the technology. It’s easy to get ‘lazy’ when there’s all this up-to-date technology ready to do your bidding. Communications technology is wonderful stuff. then we would get on just fine. understand where I'm coming from. Don’t rely on others to make you look good. Try out things and have your partner tell you how they experience you at the other end. The most beneficial way to develop your videoconferencing skill is to set up a conference with a partner just to practice.8. Learn how to operate your equipment. . we can’t stress enough how much difference the impact you make can have if you spend a little bit of time becoming master over machine. However. not only is it the other guy's fault. Use it to show you at your best. Like driving a car: 'I'm a good driver. It’s you they judge. be more patient. thank you very much. return my calls. Conflict Management and Difficult People Impact Factory runs tailored Conflict Management Programmes and Open Conflict Management Courses for anyone who wants to improve their Conflict Management Skills Conflict Management Skills Training Find the next available Open Conflict Management Course Conflict Management and Difficult People 'It's not my fault!' Most of the things that happen when communication goes wrong are usually the other guy's fault. Get the technical person to explain how it works. see things my way. my life would be great. If he/she would just listen to what I'm saying. but if that person would only change. 9. but communication is a human issue. you are the one who is out there.' Indeed.
that is. instead of immediately placing the blame on him or her for being difficult. Inside our heads. but they don't change the situation and they most certainly will make it worse. and the onus on them to change to make it better for you. How could they not know that what they're doing is upsetting to me? These are the kinds of thoughts that are swimming around inside our brains when we're dealing with awkward people. someone who you find really difficult to deal with. Get this: they are not responsible for how you feel . look to yourself first. then it is almost certainly about you and not them. Our thoughts go round and round and round as we inwardly accuse the other person of all sorts of nefarious deeds. But for the most part. when they don't (and do things we don't like). None of these strategies help in any way to resolve conflict or deal with our difficult person effectively. On the outside it's usually quite a different story.This is kind of what happens with most of us around conflict and people we find difficult. They are designed to make us feel better. It's You Not Them If you find someone rubs you up the wrong way. because we know just how everyone else should behave around us. We also make long mental tick lists of what the other person needs to change in order for there to be less conflict. whether they know it or not (or even want it or not). and you can easily make yourself a victim to them. Under these circumstances. we're quite capable of thinking that they're doing it deliberately. Here are a few of the options that people take around conflict and difficult people: • • • • • Avoid conflict as much as possible 'Evidence collect' Talk to the wrong people Be right while the other person is wrong Let them have it between the eyes. or at least justified in our feelings and actions. Yes. they are in control of the relationship. the world every once in a while throws up someone who is universally recognised as difficult. Not only that. .you are! If you make them responsible for how you feel. if you have a problem with someone. you give them a whole lot of power.
You might be the only one in the office who doesn't get on with this 'monster'.Yes. Yes you are. We just want you to give some thought to the fact that there are people out there who find you just as difficult as you find your difficult person. But the bottom line is still that you can either choose to be a victim to their personalities and communication styles. to respond the way we do. Someone.and that's awful. First let's look at you. I'm Fine. given that you are someone else's difficult person. When we expect other people to treat the world the way we do: to be attuned to the things we are attuned to. That in turn makes it difficult for us to 'see' that they approach communication differently as well. it can feel quite disturbing to recognise that someone else thinks we are a problem. or you can take charge of the relationships and manage them. somewhere finds each of us really difficult to deal with. When it comes to defining difficult people. alternatively. When we look out at the world through the filter of our own eyes. Just as in the above example at Impact Factory. then real conflict will come to pass and we may find it hard to know what to do.and that's horrible. there are people who bully . of course. Given that it's you and not them. how likely is it that you're going to get a personality transplant and become how they might wish you to behave? . instead of letting them manage you. It's Everyone Else Here's something else even more startling to think about. you might be the only one who does. You may have a client or colleague who takes every opportunity to try to humiliate you . Inside ourselves we think we're OK. You are someone's difficult person. it can be very hard sometimes to 'see' that the world looks very different to someone else. We all are. when someone else's communication style seems diametrically opposed to our own. One person's difficult person is another person's friend. it's completely subjective. When this doesn't happen. How are you difficult? What do you do that might get up someone's nose or that they might find problematic? We're not saying they're 'right'.
but you will certainly be in charge of what happens between the two of you. . you get to maintain the status quo. You have the power to change the communication. However. In turn. If things stay like this. What you do. with a bit of practise you can ensure that they don't rule your life. Earlier we mentioned that the more you make your difficult person responsible for how you feel. Here are some things you could try to help resolve conflict and help you get on better with your problem person. in all of this there really is good news. are you? The Good News Yes. the more power they have in the relationship. what you say and how you say it will all create changes in the dynamic between you and other person. someone else will find you difficult. You may not always get what you want. get a personality transplant. and become how you want them to be? Equally unlikely. your thoughts. but you're still no closer to resolving conflict. If you do nothing to change the current dynamic you stay passive and let things happen to you.Pretty unlikely. • • • • • • • • Figure out what's really going on Deal with things as they arise Avoid blaming Build bridges Set clear boundaries You don't have to go it alone Stop colluding Walk Away Conclusion You are always going to have difficult people in your life. You'll find people difficult. your feelings. we mean change what you do and what you say. By change the communication. how likely is it that your difficult person is going to go out.
essay-writing was a homeworknightmare. their experience. But for a lot of people those same essay-writing feelings come flooding back: "Oh my god. their professionalism and didn't quite take in that writing was going to be part of it all. I hate writing reports. You might be right. even if it's just a tiny part of it all. I've been given a report to write. it can feel really. not daunting at all. Suddenly they're under the cosh. etc. suddenly they're going to get 'graded'. because they tend to create that blank-page horror: what do I do next? . but for the majority of students. My neck is on the line. and it's those exaggerated feelings can throw people off guard. really BIG. is that they don't feel that's what they were hired to do. Now what am I going to do?" Homework nightmare all over again. That might be what's going to happen: you may very well be judged. A lot of people think of report writing as an onerous task.You might even get to the place where you initiate conflict just so that you can get to a resolution! Creative Report Writing Find the next available Creative Business Writing Open Course Creative Report Writing Creative Report Writing Creative report writing? You want me to be creative? Report writing is hard enough without this extra pressure! Hey! Remember essay writing in school? There were some weirdos (like Jo Ellen) who loved writing essays. All those feelings of inadequacy come up: What am I supposed to do? I'm going to be judged. which is why creativity hardly gets a look in. leave it to the last minute. I didn't know this was going to be such a big part of the job. Something we've noticed with people who hate report writing. For some of you. tear their hair out. But it's the overwhelming feelings we're interested in. etc. cry. They were hired for their expertise. People huff and puff. See. your neck might be on the line. try to get someone else to do it for them. report writing may be a breeze.
but we do see that people tend to rely on their facts. it would have colour and changes in tone. dull report usually implies a dull person. But the reality is that in this day and age. what percentage of your salary goes on mortgage payments/rent/groceries. if that often people feel they need to 'park' their personality and become someone else. it makes them fell they're getting what they paid for. Not fair. figures and statistics to embellish it. Now. however. of course.What personality? So this is what people tend to do: they constrain themselves. your voice would be conversational. Now sit down and write an 'essay' about it (it doesn't have to be long!). telling someone about it. and then you have to present it to someone else so that they have the information that you have and an understanding of it so that they can then use that information. They like the denseness. Pick something you know something about: how much your favourite football team spent on new players this year. fact-packed. figures and statistics to tell the story instead of them telling the story and using the facts. Now find a friend and just tell them about the same subject. OK. how much your council spends on policing. Whereas what you need to be doing. Most people will go into 'writing' mode that's vastly different from their talking mode. You'll enliven your verbal 'report' with anecdotes and the feelings you have about those stories. Read it to yourself. you've assessed it. what report writing is all about is that you've taken research and information that you've gathered. We can pretty much guarantee the two versions won't be the same. you've brought your expertise to. they lose their unique personality. they shut down and fail to bring their information to life. report writing has to be more. What happens. maybe it isn't as dire as all that. is taking all that information and filtering it through who you are and how you naturally express yourself. your individuality. they have to give every piece of information they have and cover all the bases. When relating something to another person you will have a whole collection of skills you use unconsciously that reflects your personality. inflection and . there are some organisations that only want the facts and figures. See. but there it is. The difference is that if you were talking about it. Things are changing: an information-packed. they become dull. Here's an experiment to show what we mean.
You're conversing with them but you don't have their input. Trying to write in 'reportese' is uncomfortable. misinterpretation) even more than the spoken word. It may feel as though you are doing all the talking but let's see if we can help you create that voice. hate it. facial expressions to layer more feelings and expressiveness about your chosen subject. This is what we mean when we say people adopt a report writing voice. They don't! .volume. you'll know it's a bad move. They write with overtly professional. You see how people are reacting. agree. That's what we mean when we say people pack far too much in because they think they need to give the reader everything they know. comfortable. No matter how great they looked and felt in the shop. it takes your attention away from your main message and you wish you could just tell people what you have to say rather than having e to write it. tone and inflection into your report that would otherwise be missing. Well. filled with jargon. They think that because they are committing themselves to paper and won’t necessarily be around to answer questions and explain something in more detail. then it is your job to get the colour. If any of you have ever done that. familiar shoes on. takes your attention away from everything else (oh my aching feet!) and makes you wish you had your lovely. Because the written word is open to interpretation (read. feel . feel comforted. You know how when you're talking to someone or giving a really fantastic presentation. Reportese vs Conversation Begin to think of report writing as a conversation. disagree. old. Well. the same way you have to keep people awake during a presentation. arms and hands. lengthy sentences. YOU HAVE TO KEEP THEM AWAKE. when you write something you can't see whether people are nodding in agreement or nodding off to sleep. What you want is for them to have some kind of reaction: they love it. you can see people nodding in agreement or frowning in disagreement? You've hit the target when you can see a non-verbal response. complicated. walking in them gives you blisters. report writing is the same thing. they have to present differently than if they were giving the same information face to face.You don't! It's like putting on new shoes for an interview that you've never worn before. Your voice would do as much (if not a lot more) to convey you message than the actual words you'd be using. You'd be using your body.
See. Purpose OK. If you don't have a purpose.panicky. your readers may well project one onto you. And for the most part. the reader will give you one you may not want. Something is better than apathy. Part of the purpose of stating your purpose is so you can give the reader a road map of your intentions. You need to know why you're writing the d**n thing in the first place. Boy. 'Now read this bit . You absolutely must have a message you want people to get. we told you it was obvious. giving things a big build up. if you don't have one. maybe we're going to state the obvious here. get angry or frustrated. See.this is the bit that really tells you what's going on. but unfortunately in our experience. getting to the punch line and then finishing up with a 'tie up all the lose ends' conclusion. You have to make sure they read 'this bit'. have a point of view.' That's what you have to be able to do with the written word . People love stories. it's even easier for people to get bored and lose their way with the written word. do you know how many dull and turgid reports there are out there that create just that: indifference. They can allow themselves to get distracted because you're not there to say. people love telling stories: they love setting the scene. indifference. disengagement. Next. Again.give people a really clear road map of what you want them to get from your report. So ask yourself a few questions: Who is this report for? What do I want it to achieve? What do I want to 'leave' them with? What do they definitely need to know? How do I feel about all of this? . It really isn't OK just to pile fact upon fact and hope it will make sense to the reader. they do. So tell a story when you report-write. it needs stating.
They give us X. D. we communicate with them regularly so they feel connected to us. you can filter your information through your purpose and your point of view. but there would be nothing behind it. . we hear you say. we take them to lunch. We've given you accurate information. all of which shows the depth and breadth of the kind of people who like our work. Lies. Our clients really love us because we rarely break a promise. actually give people some relatively useless information about it but that will peak their interest. Barnet Council. Merrill Lynch. We like them in return and enjoy developing our relationships with them. This is how we could write it if we were just giving you the facts: 80% of Impact Factory's business comes from 20% of our client list. Z amount of work each quarter. Here's one that's a classic in business: In most companies 80% of their business comes from 20% of their client list.Once you've answered those questions. Write it down as a 'cold' fact. and this is actually quite a good way to make the material come to life and give it some of your personality. Here's a little game. And this is what we do to ensure a continued interest in what we do: we have unusual marketing campaigns. we send interesting email newsletters. let's take statistics. Just the actual statistic. Y. Or we could try this: 80% of our business comes from 20% of our client list. Our regular clients are A. we really listen to the clients' needs and rectify any mistakes we might make as quickly as we are able. embellishing it. But what about all those statistics? OK. Lewisham Council. Tell a story about it. This is the 80/20 rule. You wouldn't actually have the full picture. Now do a kind of 'riff' on it. and they know how much we enjoy working with them. Pick any statistic that you know. C. We have a range of long-term clients including Fidelity Investments. Doesn't matter what it is. B. we give stuff away free. Proximity London. we exceed expectations. etc. We run marketing campaigns for both our existing client base and potential clients in order to develop the business. damn lies and statistics Ah. etc.
One of our clients. was to paint a picture of Impact Factory that lets you know how we achieve what we achieve. Here's another story from Robin: I once was sitting in the reception of a perspective client and picked up a report that was in a stack for people to read. writing it creatively takes something extra.coddle them. human resources consultancy . People tend to write from their knowledge rather than from the perspective of the person reading it.It's simply more interesting. Anyone can take a statistic and give it a dry reading. It's a signature (long live The New Yorker magazine!). on the other hand. and if we then added in the actual figures. You want people to look forward to reading your stuff. anecdotes. You need to be true to your style rather than producing something that anyone could have written. But what it did. Our stuff is written colloquially and is filled with stories. Hewitt Bacon & Woodrow. rather than for the person writing it. I realised after five minutes that I hadn't understood a thing I was reading. usually with an assumption that you actually know what they're talking about. The language is dense. not for the people using them! The same is often true of reports. packed with jargon. But their material is written for the customer. We always have a cartoon on the front page of our documents. has material that's clear and really easy to read. not be the story. For us. analogies and examples. Take care of your audience . Who are you writing for? Impact Factory stuff is written by real people for real people. . Technical reports for the lay person are nearly inscrutable. and I consider myself very competent when it comes to interpreting statistical material. indulge them. they would enhance the story. This means that our work is true to us and our style. On the outside you might think actuarial information. Did you need all that extra information? Probably not. look after them.going to be pretty dull. that's the key. Do you know why there are so many books on the market for computer dimwits? Because most manuals are written for the people who created the programmes. Really good report writing is written in language that's accessible to your readers rather than in your language.
The idea is to start freeing up your creativity. illustrations. . but it's worth having a go at all of them till you find which one/s help you get more creative. weird-looking charts and graphs. Then draw lots of little branches off each of those lines and write (or draw) whatever pops into your mind about each of those subtopics. Random words will do. OK. OK. And then you can start writing. because it can do wonders for your creativity. So draw. Don't edit. Here's how it works. Mind Mapping This is a hugely popular way of ordering information and letting your brain run free at the same time. You may have tried some of these methods. Most can't. It's really well worth having a go. No one is ever going to see this stuff. Study it for a while. Step back.OK. even whole sentences. Just throw everything that's related to your report onto a flip chart or a large piece of paper. Write the topic of your report in the middle of a blank page and draw a circle around it. Stick figures. let's get practical People tell us that one of the hardest things about report writing is getting started. Blankpage syndrome. Brain dump Forget order. a small piece of paper will do. with branches. their thoughts all ordered. start circling related topic or issues. Then draw lots of lines off the circle and write along the line anything that pops into your head about that topic. I can't draw). the facts and figures tripping off their fingers easily. It doesn't matter. and sub-branches and more sub-branches. Draw (oh no. phrases. If you haven't tried it before. Let it be chaotic. Or you can draw a picture. You can have a great time with arrows. Then with felt tip pens or coloured pens/pencils. don't try to have the stuff make any sense. One of the problems is that a lot of people think they should be able to just sit down and write something from beginning to end. so draw. some can. squiggly lines. This can go on for a long time. Ha! Well. Then you can put everything related to each issue or topic together on a separate page.
We. . but we don't want to stop people using it if they find it helps them. You can re-order the information. Next sub piece of information You get the picture! Some people really like to work in this format. After that it really doesn't matter what format you then use: you can sit down and write up each sub-branch into sentences. etc C. Sub piece of information b. we see nothing wrong with this method either. You may find yourself repeating yourself under different sub-headings. Third piece of information and so on. Let's ask google for a few examples Hi google . First issue to be addressed 1. So. Second issue to be addressed 1. The important thing is that you've accessed your mind in a new way. Introduction 1. At some point you can stand back and see if you can find any pattern at all in the little off-shoots. in case you didn't get this at school.Find me some examples of mind maps Classic outline format Yes.Don't edit or judge what you're writing/drawing on each line. if at all possible. First piece of information 2. The idea is to let your ideas free-flow. the outline method is: Report Title A. B. We tend to think that's what you could do after you've tried one of the other more fluid techniques. we say. First piece of information a. Second piece of information 3. That's OK. personally. Anything that works. Look at the repetitions if there are any. think it might be a little stifling and creativity limiting. First piece of information 2.
we created something called the 30 Second Presentation or 30 Second Influencer. make notes. but the idea will have been saved. how everyone should make sure they recycle everything they could. Much like having a conversation with a friend. If I go on for too long. and if you read it out loud it should take just about 30 seconds. Indeed. You might sound like a drunken sailor the next day. Yes. the stew might just bubble away.In other words. . really clear using the minimal amount of words. Without it. 30 Second Influencer A few years ago. to jot things down. If I give too little. most of this document was 'written' on a Dictaphone. Use a Dictaphone to just talk. keep tabs on those fabulous ideas that pop up. Once you replay it and type it up you can have a go at making it make sense. Great way to get it 'off your chest' if you don't want to turn on a light to write it down. It most certainly doesn't need to make sense. You don't even need to have blank-page concerns. If you keep your Dictaphone with you at all times. It forces you to get really. enlivening style: Here it is: Get people's attention Make it relevant to them Give them your central message Use an example they can relate to Tell them what you think they should do next/ what the next step should be The idea is that you write about 60-70 words in total. you can at least make a record of your thoughts. Here's an example: Jo Ellen: I happen to be passionate about recycling and I could go on and on boring you with statistics. We did this to give our participants a simple model they could use to get information 'over' to others in a punchy. I lose my audience. you won't care. who's doing what where. you can take all your information and order it in outline form. once you've been a bit anarchic. the simple notebook. Technical aids One way to overcome the blank-page syndrome is not to write at all (at least at first). This is a way to let the subject stew away in your brain for a while. also kept with you at all times. or if you're not near a computer. The next important technical aid is a notebook. Keep the recorder next to your bed as you might wake up in the middle of the night with an idea. use the tape recorder to babble.
in Bury St Edmunds where I live. We could all benefit from recycling more of our rubbish. it would be my job to enliven those 5 sentences even more with the rest of the report. What its purpose is. be careful of 'orphans' and 'widows'.By starting a report on recycling. heartless and pragmatic and start slashing your report. I can lead people into my story before they know it. Here's how it could work: Rubbish! Like me. So you need to get ruthless. or a heading that's on the bottom of a page with the information on the next page. and start every section with the 30 second influencer. so you can use your text to bring the facts to life. You don't. and then talk people through them. I might even break down the issues in more detail. They feel they have to stuff their reports with every piece of information they have. Short punchy paragraphs are better than long technical one. Looking good Looks help. we have one of the best recycling records in England. It isn't as hard as it looks and the advice on the next page might help you see what needs to go. It's not just about the information. as we mentioned earlier. those single words on a line. Long paragraphs don't work. yet vibrant way. it's about the way you present that information. Next time you unwrap a package. Then. If appropriate. This is a great opportunity to use stories because the facts/statistics will be there in graph/chart form. People can 'see' what you're saying. I've given you a précis of my entire report in 5 sentences. whether you agree with me or not. finish a bottle. when they look at a page with very little white space. By opening a report on recycling with my 30-second presentation. is to get you to distill down everything you want to say in a concise. For instance. will already assume it's going to be boring. Lay things out. using the 30 second influencer. I bet you use tons of it every week. use pictures. Give the eye a break! Most people. fold up your newspaper. Hopefully. and charts to illustrate a point. . The red editing pencil Most people write waaay too much. I will have got your attention. graphs. think before you toss it into landfill and bin it where it will do some good.
You've finished. but your ear can hear. And like any good verbal presentation. make sure your last couple of paragraphs are the ones they're going to remember. what it's going to be used for. Read it out loud.if you find that your words aren't mirroring that expressiveness. Reading it out loud allows you to put some expression into it .And finally What a relief. if you can keep to that one objective . There isn't a right way to right a report. putting it in digestible chunks. We'd be surprised if after reading it out loud you didn't want to change a few things. get that red pencil out and start editing like mad! And finally finally The most important thing to remember is that there is information sitting in your brain that you need to present in such a way so that other people want it to sit in theirs. Wait! Before you press the print or send button. When someone finishes reading what you have written they need to have the information you want them to have and the understanding for it to make sense. one last thing to do. You set out your stall. perhaps using the 30 Second Influencer. even if they're minor. . summarising the key points. read it to a friend or colleague. It doesn't matter what the report is about.then your reports should get easier and a whole lot more creative. Report writing is like that too. The bulk of your report is what you want/need the readers to know. tell them. You know that piece of advice that people give to presenters? Tell your audience what you're going to tell them. and then tell them what you've just told them. More than once. more entertaining and more likely that people will read it right to the very end. but there are lots of things available to help you make it more accessible. they know what it is that has to happen next. who it's for. if you have courage. Then. The end.the transfer of useful information from you to others . and then you pack up your stall. you should be able to spot mistakes the eye couldn't see. It should flow easily.
they will automatically communicate. Language is often the least difficult barrier to breach. conferences. misconceptions and prejudices about our new colleagues. When we work with other cultures. The impetus for reaching beyond their own borders makes commercial sense. Misunderstanding is the norm At Impact Factory we say that 'misunderstanding is the norm'. trainings or even social gatherings that can make communication difficult and hard work. problems or difficulties arise that many people within these companies are not skilled or adept enough to deal with effectively. much more often it's a completely different way of seeing things and an inability. we don't speak it the same way. think and view the world in the same way. it's easy to be influenced by common stereotypes. or unwillingness. When multiple cultures begin working together. Without realising it. Often we don't. When we know there may be language differences. We assume that because the other person knows our language (or we know theirs) that we speak the same language. The less good news When multinationals develop into or with other countries there may be an assumption that because everyone within the company is working for the same goals and to the same values. This can simply be because they've never had to deal with the issue before. we carry those misconceptions and stereotypes into meetings.Cross Cultural Issues Find the next available Communication Skills Open Course Cross Cultural Issues Cross-Cultural Differences Problems and Solutions The good news Multinational companies have the great advantage of working in and with different cultures to make their products and services accessible to a far wider community. However. we have a greater awareness of the potential for problems. to see what the other person is seeing that causes the difficulties. Even when our 'Mother' tongue is the same. .
we are all individuals with a host of differences. we may even try to get the 'aliens' to be more like us so that we feel more comfortable. yet there are so many similarities that the differences can seem negligible. waiting for the other person to change could mean a long wait.'). unless you change and do something different. but somehow we absorb and adjust to the differences. particularly when communication starts breaking down. There appears to be more in common than may actually be so. Even if you aren't the interloper but are working at 'home' with someone from another culture. When we are abroad. We wait for the other person to change so we’ll be all right ('If only he'd listen to me I'd be fine. we join clubs where we're all similar. It is far easier to make small adjustments. if we start having difficulties with someone. If you are in trouble and it feels as though people won't meet you halfway. All of us at some time or another have thought something similar.In our own culture (where we feel at 'home'). . the differences are far more apparent and it becomes much harder to see the similarities. The really good news The really good news is that something can be done about these difficulties that doesn't require you to change everything about you. communication will continue to disintegrate. than to look for the common ground which might lead to a resolution. When we are away from 'home' we may try to recreate that landscape: we surround ourselves with people who are like us. 'Home' is that place where we feel most comfortable. it seems easier to focus on the differences and to start gathering 'evidence' to support our case about how difficult they are. We might even create a hurdle out of a hillock! Changing you to change others Life would certainly be a lot simpler if other people would just shape up and see things our way! As ridiculous as that statement looks when written out. that is often what we think when things aren't going well. The reality is: the only person you can change is you. The landscape looks familiar and we know the signposts that tell us where we are. or even in our own home territory working with others from abroad.' 'If only she'd be clearer I could get my work done more efficiently. When you are the 'interloper' you can't afford to wait for the other person to change and see things your way. tweaks and fine-tunings in order to become a more effective and aware communicator when working cross-culturally. Not only that.
People from each culture think they are making adjustments and accommodations to suit the other. historical) Beliefs and Traditions Avoiding Avoidance Finding Common Ground Spheres of Influence Blame vs. For instance. Impact Factory is able to offer a Cross-Cultural Programme in a four-hour module to individuals who already communicate at a relatively high level. What CAN I do Conflict Resolution and Negotiation (Creating Win/Win solutions) Dealing with Misunderstandings Getting what you want Delegate's specific situations and difficulties Companies that have asked us to include material on cross-cultural issues have been concerned that the vital work of their companies can get compromised (or at least. However.On an Impact Factory Cross-Cultural programme delegates: Examine how to look after themselves whilst changing the outcome of difficult or complex communications. Naturally. Discover how they can adapt their behaviour without being in conflict with who they are. Project Management Skills and Training . A Cross-Cultural Programme looks at: Diversity of Difference Terms of Reference and Language Assumptions Projection and Perception Images (media. Nokia Communications knows that there are communication issues between Finland and Britain. but those changes are not necessarily the ones that are needed: they are often the ones that people assume are needed! Impact Factory would be pleased to provide a complete proposal with a more detailed outline of the course content. Practise how to be in charge of the way communication happens. Look at some of the things that separate cultures and create unnecessary misunderstanding. slowed down) if problems (or potential problems) are not brought into the open and addressed. because in general Finns and Brits communicate differently (sometimes very differently). a full day's training will provide a comprehensive look at the issues involved.
but it is amazing that this is one thing that can get missed right from the get-go: all projects have a beginning point and an end point and they set the parameters for what's possible to accomplish and when. They have a beginning. we know it's common sense. Some projects rely heavily on the input of a vast range of people. Summer hols planned by Committee can be a disaster! For the sake of this document. perhaps. six different employers? Planning your summer hols? The list is endless: we are all of us surrounded by projects. but do know that anything we suggest in this context can (and 'should') be used in just about any project you've got on the boil (or about to be boiled). Getting started Having an idea of what you want to achieve is a good place to start. while some only rely on one person to get them done. More on this anon. Most of us recognise that a project should have a good business outcome but what about the people involved? Including you! . and they all have some things in common. Yes. middle and end (and here you thought we were just a bunch of pretty faces!). Some projects are more complex than others. we will concentrate on work-related projects.Find the next available Project Management Open Course Project Management What's your project? A fund-raiser to fix the church roof? A five-year programme to completely re-organise the way services are delivered in your Borough? A special event to celebrate the launch of a new product? A marketing campaign to increase sales? Installing a new kitchen? Running an IT project with contributors in six different countries? With.
Knowing where to stop is often a problem. motivation. You might want to start by asking yourself: What do I want from this? Is it possible? When and where do I want it and with whom? What might I have to give up or lose to get it? And is that OK? Who or what do I need to have to make it possible? What you want might be fantastic and it's great to shoot for the stars but a reality check is good for your sanity. deciding what it is and why you want it gives you a better chance of getting it and of finding the motivation to keep going when things aren't going to plan. On the other hand there are lots of projects that would never have got off the ground but for one or two champions who didn't understand the concept of failure. Their self-belief. whether it's a project pushing back the boundaries of science or decorating the spare room – so how will you know when your project has reached its intended end? What will it be like? The clearer you are at this point the easier it will be to recognise when you get there – a bit like planning a journey. time and commitment we need are all available! Life is rarely that simple. space. The best-planned projects can fail because the hearts and minds of the people involved have not been won over.Most people involved in a project will get something personal out of it – even if only a headache. Take a look at what you realistically have got or can beg. enthusiasm. Putting your focus on that personal outcome. What inner resources would give your project a momentum all of its own? Oh for a project where all the people.commitment. So. Take a look at the person that has what . enthusiasm or sheer bloodymindedness carried them through. Who will you have to negotiate with to get the best resources? What can you trade? Who do you know and who can you influence? Bribe? Blackmail? Most of us have a friend with a cousin whose partner's uncle works for a guy with just the thing that you need for your project. etc. What do you need? OK so now you know where you are going and how you'll know when you've got there so all you need now is to kit up for the journey. borrow or steal (figuratively speaking of course!) to make your project a success. So where there is a gap between what you need and what you've got. you might want to take a look at who you know and who they know. Take a look at what you need for your ideal outcome – people. money. work out the workable options for your great outcomes. kit. Add to that list the inner resources that you or others will need . you usually want an idea of the destination before you set out. time.
A little bit of forethought and clear communication can avoid heated discussions. resource allocations and budget projections before you can say 'Millennium Dome'. The part was on a six-week order so work ground to a halt till the very small part arrived in the post! Some things on the critical path will only become obvious when they arise but most can be built into the plan. How does that affect your planned outcome? Planning Planning is a joy to some and a nightmare to others. if they are responsible for them. I will need to have the client acceptance tests by the end of November to allow time for final adjustments. The plumber was waiting for a very small but vital part that was missing from the shower. For example.. they know what the effect will be if they are late. Others are vital. Otherwise knuckle down and look at what you want to achieve. It may be that the budget is less than planned or the ideal member of staff isn't available. The crucial thing is to let people know what the critical bits are so. If planning is second only to having teeth extracted without anaesthetic on your list of pet hates then try to enlist someone who loves it. but he needed the plumber to have finished plumbing in the shower before he could connect it up. how long it will take and how much it will cost. Once you have your plan of what needs to be done and your critical path you can schedule all the tasks to take you through to your delivery date. That means . So internal testing will have to start by beginning of November. Others need to know which bits they have to wait for before they can start work. the plasterer couldn't start work until the electrician had finished wiring up. draw up a list of actions and get going with who will do what by when. There are some things that can happen pretty much any time during a project as long as they happen. When we were having our loft converted the painter couldn't start until the plastering was done. At the end of the day you will have a set of resources that are available to you in your project. Who is in their inner circle? And how can you get at them from your circle of influence? It might take a few connections along the way but worth the effort if it gets you what you want. Till you get stuck and can't think what needs to happen next…. They'll have it mapped out for you in full Technicolour with delivery dates.you want and work back from there. critical paths (see below). frustration and late delivery. A really effective way of planning that can help – especially when stuck – is to work backwards from your ideal goal. if I have to deliver a new software package by the end of December.
No rain. just assigning tasks and letting people get on with it. If I have a 1 September start date I have eight weeks for the development. Great if that is your style. . bejewelled.. The team Take a look at everyone in your project team and think about the role you want them to play. much as we wonder where the rain is when we've just planted up a new flowerbed.blazing hot Mediterranean days. the disasters that emerge or the miscommunication that always happens along the way. Does seem perfect.. who is going to manage. Take your pick. Too many... Preferably before they order the individually hand-crafted. If the end date can't move I might have to limit what I can deliver to what is feasible in that eight weeks. barbecues. Oh! I spoke too soon. rather than the all singing. projects fail because no-one knows what their roles are. who is going to do what. We all set out with optimism and a real belief that it will happen and we make our plans accordingly.. chiefs and not enough Indians. Budgets overrun and we wonder how it happened. all dancing. Let everyone know where they stand and what's expected of them. whizz bang development I had originally planned. Now. Budgeting A project that comes in on-time and on-budget is as rare as a perfect summer. cooks spoils the broth. At Impact Factory we think you can't clarify enough. designer fountain pens as a giveaway on your exhibition stand at Manufacturing Today.. You may decide to adopt a laissez-faire management style. Then tell them. Letting the people responsible for various tasks know what the budget is that they are working to is always a good idea and the sooner the better. . of course in this year of 2006 as I'm writing this. It is good for the confidence and . So be clear who is responsible for what. we do seem to be having a perfect summer . who the decision makers will be. We are then surprised and disappointed when it doesn't work out that way. See. we told you perfect summers are rare.. Budgets should always have some leeway in them for the things you have forgotten. Sounds obvious but sometimes we don't do it because we don't want to offend someone who is expecting a bigger role or because we think everyone knows what is expected of them.development will have to be complete by end of October. . lazy days. who just needs to know what is going on and who needs to agree to something..
children like it. If you want it to go by a different route try giving it a different starting point. for your own sanity you might want to consider a balance between how much you trust people to get on with things and how much reassurance you need that they will do it. in larger projects with a buddy system and other things that can be built-in so that people feel well looked after. until they're glubbing down for the third time and all you see are the bubbles on the surface of the water. It doesn't matter if you can't see the 'logical' connection. etc. We have a few ideas for getting those creative juices flowing. The balance is to make clear what you need to feel OK about letting go of the day-to-day detail. There are lots of different techniques for brainstorming – we give you a couple of ideas here but feel free to come up with your own! The jelly method With this one you start with a word that has nothing to do with your project or the problem you are brainstorming. Then you list all the properties of jelly. or if you think that some members of the team might not have the confidence to speak out when things start to go pear shaped. Or to a new concept in supportive seating. But if there is a part of you that worries when you don't hear anything. the important thing is to generate lots of ideas that . fruity. It's like a train setting off on a journey and just going down the same railway lines each time.stepping stones. Sometimes things need to be more formal. Great! But sometimes all anyone comes up with is the same old. The creative stuff Ever set out on a project that you know will be great if only you knew where to start? Or maybe one where you need some ideas to get past a rather vague bit in the plan? So thinking caps on and see what you can come up with. It takes a sizable measure of will power and a good dose of allowing mistakes to happen.they won't most of the time. It can be very easy to rely on people to tell you when they need help . same old. Putting in place some kind of support mechanisms such as regular scheduled check-ins and reviews. So to cut some new paths in the brain we start with something different. both individually and as a team can keep things in balance. good for parties.it's wobbly. or sometimes just accepting that things won't necessarily be done the way you would do them or as well as you would do them (face it. So if you are looking at a project to redesign your office space you might go from wobbly to flexible to hot-desking. Then you look at making connections between those properties and the subject. Like 'jelly'. sometimes with a couple of other steps in between . sweet.self esteem of the members of the project team to have a measure of independence and trust shown. different colours. who could do it as well as you?).
Bribery is underrated as a management tool. special food piped in daily. challenge. Probability x impact = priority for plan B Similarly putting some effort into thinking about what could go wrong allows you to put a plan B (C or D) in place. satisfaction of seeing a job through. for the office redesign project you might start with something like: The staff are all lobsters OK so we get things like: Water tanks. You just need to figure out which bribe works best for each person! In our experience the list of things people say motivates them is delightfully varied. What could go right? If all went swimmingly well (indulge me) what might happen? Take a look at the ideal outcome for your project and the ideal happenings along the way. promotion.you can sift later. achievement and learning something . It includes things like praise or acknowledgement.it's always the crucial deliveries that are late so plan for it. Getting people on board So you have your gantt charts. translation services… Again the more ridiculous the ideas the better because it might trigger a humdinger of an idea for something real along the way. responsibility. temperature control. How could you make your project fail miserably? What would it take for the worst-case scenario to become a reality? And then before you curl up in the kitchen in a foetal lump. Like the most crucial delivery being late . Inversion Turn the world upside down. This is a really good idea when the probability of something going wrong is pretty high. work package descriptions. specially modified equipment. critical paths and resource allocation sheets but what about the hearts and minds of the project team? Tapping into what makes people tick is a sure fire way to motivate them. So. turn it all over and see what you have to do to protect your project and make it a success. The ridiculous With this one you start with a ridiculous condition. Just thinking about the things that could go right might give you some ideas about how to make them happen.
You might need a bit of kit that Fred in supplies keeps under lock and key or a few weeks of Jane's time from IT and she is overloaded with other work. corruption. illegal acts and then see if something real springs to mind – we definitely don't recommend the illegal! The C Word All the way through the project the key to success is often communication . So take responsibility for being heard. So for the important bits on your critical path it could be worth putting some effort into working out why they should care. downwards.new. 'What's worked. Not literally (unless you think it might help) but get your message across in a . In fact that's not a bad idea because at least it would be something different and that's what you need to get noticed above the general hubbub of lost souls needing the bosses attention. sideways Occasionally you want to get a message through to someone higher up the chain. who has the say so? Having worked out who the person is that you need to be nice to you have to see things from their point of view. what hasn't.that's the problem really. Cleaning up after a miscommunication. Especially true when you have no direct control over the people or resources concerned. what else do we need to do?' Getting heard upwards. It's a really good idea to have a communications plan in place right from the off and review it just as you do your project plan. changes etc. So how do you get what you want? Well. One thing is sure . Acknowledging how Fred sees the world is a good starting point for the discussion. OK so money is usually in there too but it is just one of many things and often not top of the list.keeping people informed about deadlines. a favour returned? Think outrageously – bribery.if you can't find anything to motivate someone to get on with some part of your project then things will be a bit harder than if you can. expectations. extra resource. Is there anything you can offer to the person you are trying to influence that might help? An assurance. Fred may be precious about the bit of kit because it is costly to replace or because other people haven't brought it back when they borrowed it. or a missed communication. make your message clear and concise then SHOUT. There are so many others trying to get the attention of that person you might as well be crying in the wilderness. If you have ever felt like a voice crying in the wilderness at this point then take some comfort from the fact that you are not alone . It may seem like a big job but the job will be bigger if you don't. often takes much longer than telling people stuff from the start. progress.
At this point you may have to put plan B into operation but if this is an unforeseen disaster then you may want to stand back from it and take a new look... you have to be constantly looking for the one that's about to drop off. .and contractors who don't deliver on time.) When it doesn't go according to plan or someone/something throws a spanner in the works. Etc. promises that aren't kept. Etc. best use of current (!) resources. as does being absolutely clear about what you want the person to do. things are taking their proper course so you can sit back and relax. The captain's job was to look at the situation as a whole and decide how best to proceed given all the variables – what are the priorities. Even if everything is going to plan it is important to let people know. Put some attention on how you want the message to be received for a really impactful delivery Monitoring Your project is underway. people who don't show up. etc. deadlines that don't get met. Monitoring the progress of your project.. Keep your project in the front of everyone's mind with regular progress reports. Most people were probably looking for a lifeboat.way that gets the attention of your target audience. (…. take a deep breath. slow down or spontaneously combust (it happens!). how much contingency help could be at hand but how to get them on board (!!) in time. you have communicated well and often.. keeping a wary eye on the areas where problems are likely to arise and anticipating difficulties ahead of time can save time and grief later. PANIC!!!! Alternatively. Etc.. right? Wrong! It's a bit like spinning plates. As the Titanic sank I suspect there were one or two people worrying about whose fault it was and why it happened. We have seen many projects lose momentum because the project manager has sat back when everything is going to plan. Being concise helps. Your project is no different. And by that we don't mean looking for someone to blame for the sorry mess.. The Best Laid Plans of Mice and Men. If you're communicating downwards or sideways its not that different. notice that this happens to other people too and decide how you want to handle whatever disaster has occurred. who needs to know and what do they need to know. reports that don't get written.
etc. We feel that knowing what went right and how you did it is maybe even more productive – it means you have more chance of doing it again! Take a look at all the things you have achieved. a bottle or two of bubbly. urgency.Taking Care of Your People Do you like to be thanked for putting in an effort on something? How often does it happen? If what we hear is anything to go by. Even if things haven't gone so well it's worth making the effort to give feedback. So taking the time to acknowledge a job well done is worth a few moments of your time.Now What? Imagine the church roof is fixed. how you (the team did it) and then celebrate your success: a slap up meal together. What do you do now? Most end-of-project reviews will take a look at lessons learnt and they usually focus on what went wrong and how to do better next time. a bonus. then not nearly enough as we would like. an extra day's leave. So why not let them have it? The End is in Sight . off you go again with a bundle of experience under your belt. Take a look at the other stuff that motivates your team. responsibility. So what will you do this time? How can your next project contribute to your personal goals and build on your success so far? . Is there anything you can do part way through your project to make sure they stay motivated through to a successful conclusion? This is especially important if you have had a disaster or two along the way. achievement. A good thing to do. When we look at what motivates people acknowledgement is almost always on the list and often near the top. the new product is launched or the kitchen is fully installed and operational. Talking of your next project – the church organ or the bathroom or the new widget the research department wants to launch. Doesn't matter what . Choose the impact you want and then deliver your message holding that as the intended effect and see what happens. pride. So what is it you would like to feed in your project team or in one individual? A sense of…. a box of sinful chocolates.just make sure you celebrate! For your next project you just might find that people come with a level of motivation already because they know that you will end on a high. At Impact Factory we like to think about feeding something in someone. What has gone right? What successes can you celebrate so far? Who has gone the extra mile? One of the things that keeps people motivated and pulling together is the sense of having some say in what is going on so try getting input from the team on how they think things have gone and what the future direction should be.
to have advanced presentation skills you should be able to create interest and excitement in your subject and trust and enthusiasm in you.Before you get carried away with the excitement of breaking new ground. Take an hour to walk in the park. if not most. phone a friend. it is not just about communicating information. However. you might want to consider giving your brain a break.Advanced Presentation Course Two Day Intermediate Presentation Course . They come in early. Presentations are an effective way to communicate to large numbers of people at the same time.Public Speaking Course . Too often people just plunge themselves into projects or juggle more than one and feel they have to keep at it and at it until it's done. . So give yourself a break. or a day to do mindless paperwork or filing. and here we'll give you some simple tips to help you hone more effective presentation skills. For many people. work late and as we know can get less productive the more they work on it. do Sudoku.One to One Presentation Training Presentation Skills Training and Coaching Tips Find the next available Public Presentation Skills Course Presentation Skills Training and Coaching Tips Good presentation skills are within everyone's reach. It needn't be so. Even a short break can recharge the batteries and have you back rearing to go on your next ambitious undertaking.PowerPoint Presentation Course . but more importantly. go for a swim pretty much anything that allows the right brain to have some breathing space and gives the left brain a rest for a while. Business Presentation Skills Training Tips Impact Factory runs tailored Presentation Skills Programmes Public Presentation Skills Courses and personalised One-to-One Presentation Skills Coaching for anyone who would like to give more Effective Presentations Click here for our One Day Presentation Course . presenting can be a daunting and unpleasant experience. play computer games.
Visual aids The skill with visual aids is to use them to give a big picture quickly. practise any moves you may have to make. e. get familiar with it before you start. Avoid 'Blue peter syndrome' Try not to over prepare. you will find it very difficult to be objective about those skills yourself. you can then use words to elaborate. Think about who your audience is and what you want them to get out of an effective presentation. Think about content and style. cartoons bar charts etc. Slides with words on are of limited value. Your time is better spent going over your opening beginning and your finish. getting up from your chair to the podium. If you video yourself get someone else to evaluate your performance and highlight your best skills. PowerPoint and OHPs often seem as though they're out to get you. pictures. Errors in the first 20 seconds can be very disorientating.g. Don't rehearse the whole thing right through too often. If you seem to have a lot you may find you are showing your audience your speaker notes! . Graphics. Prepare. Trust those skills you know you have. Technical support Test the equipment before the presentation. prepare. so make sure you have enough technical skills or backup so that you look like you're in charge. Reconnoitre Go into the presentation room before the event.Let's have a look at some presentation skills essentials preparation developing presentation style dealing with presentation nerves working your audience structuring effective presentations developing as a presenter Preparation Practise your presentation skills Practise on a colleague or friend. Pick a few choice bits to learn by heart. prepare.
restricted. deep breath. can result in shallow upper chest breathing and tension. A limited amount of this sort of activity will not be too obtrusive and can make you feel a lot more secure. Similarly. More effective presentations are ones where you actual put the energy into the presentation (this is a message you will hear again). Wave Be more expressive rather than less. Get something else to do It may seem an odd idea. Taking a slow. This is you communicating live. artificial and wooden. will relax you. do not try to be anyone else or copy another presenter's style. These days 'good communicators' are more and more frequently seen on TV and held up as models. Avoid all the well-meant advice about what you are and are not allowed to do. When you are giving a presentation is not TV. If you endeavour to stifle those feelings you will be inhibited. It's very hard to change the way you express yourself. Until you feel settled do anything . You need the extra energy to communicate: What you feel when you stand up in front of people is the urge to either run away or fight. Use any personal gestures or vocal inflections to your advantage. The added adrenaline will keep your faculties sharp and your presentation skills ready to engage with your audience. Strangely having something to pick up and put down tends to release your breathing. breathing fully out and then in again. Hold on to something When you start your presentation you are at your most insecure. It's the reason people hold pens and fiddle with things.Presentation style Be yourself Your most useful presentation skills are the skills you already have. Dealing with presentation nervousness Be nervous A certain amount of nervousness is vital for a good presentation. Gestures help understanding and convey your enthusiasm for the topic. Breathe Extra adrenaline. however. but our bodies seem to feel better when they have some sort of displacement activity to occupy them.
It's why you came. There will probably be someone else out there for whom you can do no wrong. Go slow The breathing tip above will help you to slow down your presentation. questioned. They may not actually say anything. One of your best presentation skills is the ability to stimulate your audience into wanting to get more of the information you have. pace yourself to give an exciting presentation. If you don't interact you might as well send a video recording of your presentation. Show conviction Give an expressive presentation and an enthusiastic presentation and your audience will respond. They didn't come hoping to be bored or irritated by your presentation. it's the only way you'll know how you're doing and what you should do next. argued with. . Look for reactions to your ideas and respond to their signals. or may disagree with you. As a rule of thumb. If the light bulbs are not going on find another way to say it. not the one you have prepared for. Even just standing next to something solid will make you feel less wobbly. the majority of most audiences want to like you and what you have to say . Working your audience Presentation as Conversation Make your presentation a conversation with your audience. Go more slowly than you think necessary to avoid gabbling. Monitor their reactions. which is what you want. It's a fact that when adrenaline is flowing your sense of time is distorted and what seems OK to you may look like fast forward to your audience. Interact Engage with your present audience. Get some perspective The odds are that someone in the audience will not like your presentation.you can find to make yourself feel secure. Your audience need the time to assimilate and interpret what you are saying. At the very bottom line disagreement is preferable to being ignored. This includes holding on to a lectern. Use your excitement. not just to present that information at them. then they will stay awake and attentive.they want you to be good. but make them feel consulted. use something you know you feel strongly about to build up to an important point or as a springboard to another idea. challenged.
Structuring effective presentations Use metaphors Metaphors and analogies are vital presentation skills to develop. It conveys image and feeling and enables others to empathise through similar experiences of their own. Feedback . Do this even if you feel like you've presented badly. And anyway a good finish to a presentation will get you some applause . For any detail that you cannot present in 20 minutes. Similarly. Your Presentation Finale End as if your presentation has gone well. if you finish well you'll certainly fool some of the people into thinking it was all pretty good. Several short presentations that you feel went well will do you far more good than one big one that makes you sick with nerves and leaves you feeling inadequate. The point Stick to the point using three or four basic ideas. you're probably the worst judge of your presentation.and you deserve it! Developing as a presenter Trust yourself and your skills If you do not think you are up to a particular presentation either get help (do training courses and rehearsals). It's quicker and more colourful. conveys far more than just literal meaning. Success is the best presentation training Don't over reach yourself. for example. for example. most people have better presentation skills that they think they do. Recognise what skills you have. Examples Effective presentations are full of examples. try another medium such as handouts or brochures. and second. do not use a joke as an ice breaker if you are not good at telling them.if they're not lighting up try a different metaphor. And remember the light bulbs . First. If you doubt your ability to think on your feet. then defer questions till after the presentation. 'It's like climbing a greasy pole'. However. Giving an example always helps your listeners to see more clearly what you mean. or get someone else to do it (there's no shame in recognising your limits).
overwhelmed and unable to achieve what we need to. you’ll be amazed at what you can achieve with relatively little pain. whether it be additional requests from colleagues. when we need to. both to-do lists and hours worked are getting longer. That’s why this course combines time management skills with tips on how to manage interruptions and expectations. Sounds good doesn’t it? But how do you achieve it? Sadly. among other things. misunderstandings in communication. you’ll find that you achieve more in less time. wasting time on peripheral activities. Follow these essential tips and your presentation skills development will blossom. communicate assertively and believe in (and motivate) yourself. the pressures of work – and indeed life – can make us feel overloaded. you are trusted and reliable and ultimately you get ahead in your career. When we're up in front of an audience we all have very fragile egos. Very few of us make progress by being told what was wrong with our presentation. you feel in control and relaxed. So many things get in the way of steaming through our task list. Personal Effectiveness – learn to do the right things right and save time More than ever. As people are being asked to do even more with even less. Speak First has not come any closer to inventing an ‘extra time creating machine’ than anyone else. If you can manage these three things effectively. we do have lots of tips and ideas to share on how to work smarter not harder.Encourage those around you to tell you the things you did well. At Speak First. Our aim is that you come away from this personal effectiveness course with a host of skills and also the right mindset to: • • • • be more focused and organised prioritise effectively gets things done rather than procrastinating communicate clearly . or a lack of self-belief. how you do it and when you do it. relationship management and self management. Our new Personal Effectiveness course (which is only two hours long. If you can get these right. so that you feel like you’re gaining more hours in the day and are much more effective in your role. we know that working effectively isn’t as simple as just ‘working faster’. so we don’t take up too much of that precious time!) tackles three key areas: task management. However. But are we being any more effective? Personal effectiveness is about what you do.
Liz McKechnie Jeremy Todd .Tom Bruno-Magdich . right feel happier at work We’ve already run the course with great success for some large clients and we know that these two hours will be well spent for many people. It will help you look forward to your next presentation instead of wishing you were still under the duvet. So by attending this course. Presentation Courses are run by Graham Bennett . structure your material for the best impact and present effectively to audiences of varied sizes.Powerpoint Presentation Course . anywhere. who is delivering the course has just finished writing a book on time management which will be in the shops later this year. Click here for our Advanced Presentation Course . so that as an individual you have the opportunity to learn what changes you can make to the way you work and feel like you have indeed got that ‘time-creating machine’ on your side! Book onto our Personal Effectiveness course on Monday 21 September now.Trixie Rawlinson Tina Lamb .Joe Britto Katherine Grice .Two Day Intermediate Presentation Course . Steve Bavister.One Day (Click here for Tailored Presentation Skills Training) This one day public presentation course looks at all the factors that affect how confidently you deliver any presentation.Public Speaking Course .• • • be assertive and confident do the right things.Sara Jordan The Presentation Course offers simple.Anthony Etherton . you’ll have a sneak preview of some of his soon-to-be-published hints and tips! Presentation Skills Course Public Presentation Course . It is fun and effective with plenty of opportunities to practise. That’s why we’re now offering Personal Effectiveness as an open course.One to One Presentation Training Presentation Course Objectives: * What already works about you as a presenter? * Exploring how presentation works . get your message across memorably. easy to practise tools to help you cope with nerves.Bronia Szczygiel .
with an assessment of each person's unique presention style. body language. It is based on the mnemonic IMPACT as an easy to remember guide to the main points of presenting. presented with Conviction and supported by the right Technical backup" First Presentation What's my Unique Presentation Style? This takes the form of a short unprepared presentation to camera. Much like our tailored presentation training. etc. There is then discussion about the experience of presenting. audience interaction. mentally and emotionally. The presentations will then be played back followed by feedback from the trainer and their own colleagues. what actually happens to people physically. the presentation course is structured to reflect the needs and abilities of those attending on that day The Presentation Course Challenge We start with a good look at the dynamic in which people have to present. together with what they would now like to achieve. flair and presence * Using support materials * Enlivening your presentation * Maintaining confidence and handling nerves * Coping better when feeling wrong-footed Presentation Course Programme Opening During the opening session we combine a look at the fundamentals of presenting. experience and skill.* Developing a unique individual style * Understanding what happens in front of an audience * Practising a whole range of techniques * Hints and tips for effective presentation * Stretching your capacity to present * Presenting with style. This section gives an in-depth understanding of the arenas in which presenting takes place: the physical space. well Prepared. with good Audience interaction. Any real difficulties in style may be noted here by the trainer. "The use of the Individual's best skills to convey a clear Message. but dealt with . Here the presentation course concentrates on the strengths and unique style of the presenter.
They are introduced to easy skills and techniques to help raise their confidence and ease the anxiety associated with presenting. Issues that are incorporated into this session: Raising confidence Clear delivery Ability to go "off script" How to make non-linear presentations How to prompt or plant questions How to talk to differing levels of understanding or experience Communicating concepts quickly Using analogies and drawing on memorable images Structuring your presentation entrance and beginning Dealing with difficult or tricky questions Working presentations round a table The relationship between presenter. however. We record much of the rest of the day's work. The session is modified according to the level of the attendees. Care is taken to acknowledge their skills and style. With established presenters the course works more to reinforce some basic principles and introduce more advanced presentation skills as appropriate. Making a presentation in under 30 seconds Putting across a clear message Using passion to present Structuring your presentation support material Prepared Presentations The second part of the presentation course is work on prepared presentations. Presentation Course Exercises This set of presentation exercises may well vary on the day. material and audience . this is the only time during the day that we will review the recording. but are used to reinforce some of the principals of effective presentation. rather the presentation material is used to stretch the participants and to incorporate the principles worked on earlier in the day.later in the presentation skills course. The emphasis is on preparing the participants to develop as presenters over the next few months as they make further presentations. With new or less experienced Presenters the presentation course works to stretch their capacity and to demonstrate the active working of a presenting dynamic. This is not intended to rehearse the presentations. Then we move on to specific areas of difficulty where they seem to get wrong footed and don't do so well.
Why this rise? To start. Using One So if you've decided that getting a life coach is for you.Difficult presentation issues and people Working your presentation style Developing as a communicator rather than a presenter Creating an interactive. But it's even more than that. here are some things to look out for: . who want to be more successful. There are scores of reasons for people to pursue life coaching. lifestyle changes and individual personal coaching are increasingly turning to life coaches to bring together all the disparate areas of their lives. Participants are given a DVD of their course work from the Presentation Course and supporting documents to help further their progress. People who are seeking career coaching. more than almost any other 'soft skills' training has grown in recent years. Life Coaching Life Coaching Find the next available Open Coaching and Mentoring Course Life Coaching The popularity of this. Alongside the objectivity. The most important reason why life coaching can make a huge difference is that someone outside your life can take an unbiased completely objective view and through that. executive and management coaching. counselling. people are looking to life coaches to help them create a better work-life balance. There are people seeking to be more effective. therapy. question friendly atmosphere Presentation Course Concluding Remarks To include brief mention of anything that has not arisen during the presentations and individual recommendations for further practise. who want to increase their performance at work. see things you either haven't noticed or that never occurred to you or that you didn't think was possible. who know they need or want to change. a life coach should give you that extra boost of confidence that can make putting it all into practise possible.
you say. we think that being a really good life coach is a very special talent and not many people do it well. Not successes. humiliation avoidance. you've got to be demonstrating that you practise what you preach. life changes. all the things that get in the way of people moving forward. Creativity is a must. . You need to have a whole strong of 'tries' under your belt. Nothing wrong with that. Training as a life coach isn't as straightforward as some organisations would lead you to believe. A toolkit of confidence boosting goodies. A life coach's job is to instill and develop other people's confidence. Things you've had a go at: career changes. learning and developing all the time. experiments. Therefore. we're being a little bit glib here. As a matter of fact. OK. and settle on life coaching.• • • • • • • • You have to like and respect them They need to have a proven track record They need to have done lots of different things in their own life If they have a counselling or psychotherapy background it helps Older and wiser is a good formula They aren't miracle workers but sometimes it could feel like it You need to feel you are making progress right from the first session You shouldn't have to sign up for masses of sessions Being One The best life coaches are people who have actually had some life! We get approached on an ongoing basis by people wanting to train as life coaches. is that people are fed up with their own jobs and life. look around for something interesting to do. We aren't some intensive life coaching academy that gives certificates and qualifications to loads of people. Whatever 'it' is. It helps to have a counselling or psychotherapy background because sure as damn it. but as far as we're concerned. You need to be doing it. Impact Factory doesn't really run courses on life coaching. What we've noticed recently. Ok. and we agree to a certain extent. tries. Do these many course and ta da! you're a life coach. people's deeper issues will arise when looking at life changes. stuckness. Having the ability to look at situations with new eyes and coming up with unusual and yet appropriate options is a terrific skill to possess. People often don't or won't or can't change their lives because they don't have the confidence to do so. so they feel good about trying new things. embarrassment. you have to have a whole raft of skills already before you even think of training as a life coach. Trying to give someone coaching when they've come up against a life pattern isn't going to work if you don't have the skills to get them through the rocky patches. trying new things. you have to be able to deal with fears.
partly to protect their clothing but also to create a feeling of being 'different'. It usually takes place in a playroom environment where participants can make as much mess as they like. self-expression and rule-breaking to overturn the normal rules of behaviour. sticks. It can be used at a conference with multiple rooms and trainers to give everyone in the company a fun workout and chance to generate new ideas. pegs.The Splosh Factor • • • • Develop your business Review some of those things that once worked so well Help people who are finding old habits hard to break Recharge your creative and imaginative batteries The Splosh Factor allows people to rediscover or refresh their creativity. . bluetack. Creativity and innovation . It can be done with a smaller specific team working to a specific objective. The Splosh Factor can bypass months of frustration and disappointment. By over throwing the conventional way of doing things for just a day. balls.The Splosh Factor How to be more Creative and Innovative Find the next Open Creativity and Innovation Workshop Job Creativity and Innovation . cardboard. It can be the approach to a team day for an entire small company. string. we think the best life coaches are those who seem to have evolved into them as a culmination of years of accumulating experience and skills and a few hard knocks along the way.However. etc. balloons. They may even be given overalls to wear. The Splosh Factor uses games and processes that encourage creativity. We use a wide variety of materials such as finger paints. This creates an atmosphere of slight anarchy and a wide level of permission that is very fertile. Within this environment people are enabled to: • • • • • Express themselves in a fashion that is normally denied to them Bond as a group in a significant way Discuss where some of the log jams are within the company or team Come up with effective ways of sorting things out Blow off steam about things that are blocking their lives and work This workshop format is adaptable to various settings.
you're writing the same words. I can't draw. play music. even assembling what's already there can seem impossible. coming up with solutions that don't have that certain spark and in general your ideas seem stale and tired. You feel uncreative and uninspired. We think of ourselves as not creative types therefore we habitually don't challenge ourselves to try. when your neck is on the line. Creativity comes from laying aside the rules ." George Balanchine Well. you just assemble what's already there. 'Oh I'm not creative. a deadline is looming and it seems as though all eyes are on you to come up with the next creative strategy. invent things. The very concept of rules is pretty much antithetical to the creative process and yet we let them constrict us and limit what we allow ourselves to do. our sense of being able to do the impossible and ultimately. don't be messy.' etc. I don't sing.even for just a little while . get it right. If you're working with a group of people and want to open up the whole idea of creativity with them. Then we can assemble what's already there. . here are some suggestion.Find the next Open Creativity and Innovation Workshop Job Creativity and Innovation . A lot of times our creativity is hampered by the 'rules' we think we are supposed to operate by: be logical. Or there may be times when you've done the same presentation over and over. be structured. This is the place where we store our sense of the ridiculous. we were born that way and are all able to pinpoint areas of our lives where we are or have been creative. but we do need a little bit of logic here!). our ability to see things differently and find new and usable solutions. So let's begin at the beginning (not always the best place to start when trying to be creative.The Splosh Factor Creativity and Innovation "There's no such thing as creativity.so that we are able to reach beyond logic and structure and tap into our imaginations more easily. An interesting kick-off is to run an open discussion about what creativity is. If we pose as a given that we are all creative. Dull. write. So it may well be that we are habitually less creative than we might be because we've talked ourselves into some very strong beliefs about what being creative actually means. then what we often find is that people don't usually see themselves as creative.
Ditto creativity. Then look at the way children are seen as being naturally creative and are given endless encouragement to paint." We are programmed to be creative. draw and express themselves. What worked yesterday won't work now. If we are creative. but it does require a shift in thinking and beliefs. So these are the Rules most adults are encouraged to live by. The problem is how to remain an artist after growing up". The thing is. if we are skilled at innovation we can come up with new ways of approaching situations that have changed."What if we look at it this way?" In the modern world new information comes along on a daily (hourly. "Why don't we try this?" "How about using this approach?" . Today’s problems cannot be solved with yesterday's solutions. let's take a look at the next question: why do we think creativity is important? Well to start with it’s one of the ways we cope with change. Another quote "The definition of insanity is doing the same thing over and over in the same way and expecting different results. therefore creative. We need rules. To quote Picasso "Every child is an artist. Next. Follow the rules Don't get it wrong/fail . On a daily level it allows us to solve every day problems.Look at the way that society and the workplace wants us to follow the rules and therefore be less creative. even) basis. innovative people are highly valued. Get your group to 'define' this elusive thing called creativity. It would be like a bunch of uncontrollable adult sized children. Ok so if all this is true why are we not all creative all the time? Well quite frankly we'd go mad! Just think of a world populated with people who were all wildly creative all the time. so much so that we see chronically uncreative people as ill! On a practical level being creative allows us to come up with new ideas that help us to beat the competition. it doesn't have to be massively different. If you want something new you have to do something different. What's more being creative is fun.
some of these rules so completely stifle our innovative streaks that when we are called upon to use them. Anti Rules! Break the rules Get it wrong Be foolish Play Be illogical Be impractical Use gut feeling It must be irrelevant Be vague The most important of these we think is to get back to play. . perhaps even most of the time. Ok. but only a little bit. they've shrivelled up. We need rules like this in order to create efficient business environments. I get all that.Don't be foolish Play is frivolous Be logical Be practical Get proof It must be relevant Don’t be vague This is the way we are all normally required to operate in the work place. Now how do I and my team start being more creative and figure out how to break some of those rules? The following stuff is taken from our Creativity Workout sessions . Indeed. people may feel that they should be creative. So if you turn the list of rules upside down you'll get something like this. All the time things are serious.feel free to give them a go! Innovation and Creativity Through Rule Breaking Here is a list of some innovative games. Ok. but if you want to help yourself or others be more creative you could do worse than taking a look at what happens when we don't follow them. all the time there has to be an output that is judged as good or bad. but a dramatic side effect is that they absolutely block the creative flow. you're saying. These rules are good for us some of the time. just in case they get it wrong. which focus on rules and rule-breaking.
Animal (or dog – dog – dog) In a circle with one person (facilitator) in the middle. Reverse it again. And just looking at the titles of these games. Give each place a single syllable animal name. Eye/no eye contact Divide your group into As and Bs. The name of the animal stays with the place not the person. Find 10 different ways to get one person not touching the floor. Change to 4 and even 5 times as they get the hang of it. Encourage constructive cheating. make something.Blow up balloons. Reverse it so that As make no eye contact and Bs do. One word story Word tennis Group counting Just the names suggest a mild form of anarchy. This game encourages people to cheat. a slight feeling of danger and that anything might happen. But we'll give you an idea of how a few of them work. you could even begin to make up how to play them. You are looking to stimulate inventiveness and to break down physical barriers (careful with less active or mobile people) . now make up a story about it Name three things Take breath – listen write/draw Quick Draw: What's in the bag? Let's do this thing really badly. (Can be done in pairs or in a group). to look for ways to win by doing unexpected things Pick up. then burst them all Write your name Eye contact/no eye contact Animal Pick up Make something Make a name badge Pick something you like – destroy it From bits. you stand in their place and they come into the middle. If you can say the name of their animal 3 times before they can say it once. put it on display. to be devious. Have As make deliberate eye contact and Bs not as they walk briskly around the room.
There has to be one promise they know they can’t keep. it’s about letting out an occasional chink of non-work personality. who's uncle met a Hollywood star. Each individual lists three things about themselves on a flip chart that the rest of the group might not know. relatives. Create a Character Have the whole group or teams within the group make a list of friends. The Usual Suspects This exercise is about self.Name Things Wrong Have people run round the room naming things out loud and fast. Get each group to give their party a name. acquaintances and identify their idiosyncrasies. This should get louder and faster and be brought to a sudden stop. It’s not about each person rendering up dark secrets. Whilst people are doing the kind of activity that obviously has no point other than the game itself. Create a Political Party Divide the group into as many political parties you want. Then have them create a character incorporating all these oddities. Vote. For instance: The Strangest Thing Each person to briefly describe the strangest thing that ever happened to them.disclosure. Then ask them to name things wrong. Give the character a name and then have someone make a presentation as that character being the group spokesperson. who's father was a spy. Each team them looks at the lists and guesses which individual matches with three unknown facts. To give you an idea. have them create a party manifesto and then give them 2 minutes to present it. eccentricities. . that kind of thing. It can be helpful during a session like this to ask out loud "What rule are you breaking now?" or even "What rule can't you break now?" When people have got past the initial reluctance to just muck about for a while you can introduce some games and processes based more in the reality of their lives and work. quirks. Split into two teams. we often ask people to dig back in their memory to see who won a swimming medal. they are more able to see where they block creative impulses and follow the normal rules. It’s a powerful technique for gaining empathy.
By seeing what could indeed make a project crash and burn you can put safeguards in place to stop that happening. Pushing people to get there quicker can be counter productive. you often come up with possibilities that might actually happen if you don't keep an eagle eye on things. With this all you do is take a time out from any problem or issue the group is dealing with and spend five minutes looking at what you could do to make things worse. The one technique that everyone likes and seems able to engage with is the "make it worse" trick. You may get to a very resistant place where people are saying "what's the point of all this". Then one or two people may not do things exactly how we ask them to. The beginnings of deliberate rule breaking are likely to arise about an hour into the session. I tried to get uncomfortable again As you focus on more serious issues you will find that people drift back into following the rules and you will need to introduce little interventions to open up people's thinking. but at the point of destruction it felt fantastic I found my creativity was stimulated by new ideas generated in the room When I found myself in my comfort zone. however. I kept thinking we should use it productively I've got mixed feelings about the structure within our group The 30 seconds of passion exercise was really good and useful Brilliant to discover some personal things about the team and also some hidden strengths and interests Once I'd chosen my special toy I found it really hard to smash it up. Here is some feedback from people who have been through a creativity session I found it difficult to not call things by their proper name I found that I censored a lot of my first ideas and by doing so I don't think my second or third ideas were as good as the gut reaction first idea Laughter helps thing to flow I was always thinking about how much time had been taken and what was coming next Time seems very important. is that when you come up with ideas that could make something worse.Processes like these help people to move between the worlds of reality and make believe. . At first everyone tends to behave and not break any rules outright. It is this ability to shift from one perspective to the other that creative people have developed. Why people like this so much is that they can be as outrageous as they like and it won't matter! Equally important. to make the project crash and burn. When Impact Factory runs creativity sessions for various groups we find that most people need time to ease their way into rule breaking.
Creativity and Innovation courses are run by Tom Bruno-Magdich . Write it all down .Having got to the place where people are playing with their ability to "get creative" you can move to working on something serious and relevant. no matter how foolish or unfeasible they may seem. have fun! Find the next Public Creativity and Innovation Workshop Creativity and Innovation Course Public Creativity and Innovation Course (Click here for Tailored Creativity and Innovation Training) What's the Big Idea? That seems to be what a lot of companies are asking of their people right now: be more creative and innovative and come up with the next Big Idea.Dannie Carr . especially around work-related projects: Everyone's ideas should be considered and debated.you never know when it might come in handy. this Creativity and Innovation workshop will help you discover that not only can you increase . Having given you the Anti-Rules. here are some more we think are really useful when working creatively with a group of people. please. no matter how small or seemingly insignificant.Joe Britto By either developing your creative muscle or finding out that you actually have one.Liz McKechnie Bronia Szczygiel . So do you: Need a boost to your creativity? Or think you’re not creative at all? This one-day high energy Public Creativity and Innovation workshop will help you create imaginative solutions to challenges both huge and small. Everyone in the group should contribute something.wait till everything's on the table and then do the weeding. but with the same spirit of fun and play.Philippa Waller . And do. Don't rule things out as you go along .
One to One Creativity and Innovation Training Creativity and Innovation Course Objectives * Explore the process of creativity * Identify your own brand of creativity and innovation * Delay the impulse to leap to solutions * Think laterally * Have a whole heap of fun! Creativity and Innovation Programme Cycle of Creativity to Innovation Exploring the journey from Creativity (generating ideas) to Innovation (making ideas real and usable) begins with: Delegates bring an idea. the Five Windows™ represent different approaches to the creative process and help to identify your individual style of creativity. This skill may actually be holding you in comfortable and predictable patterns of thinking that stop you from achieving your full creative potential. They then begin a dynamic process called the 'Cycle of Creativity to Innovation'. You may even be someone who is 'too smart too soon' – someone who is quick to see the solution to problems because of your expert ability and technical knowledge. benefiting you. This is a day where you can engage in an energising and experiential day of discovery. Creativity isn't just for artists. but for any of you who are called upon to think differently. During the process delegates will identify how they personally approach and experience the creative impulse. "How are you creative?" This process reflects Impact Factory's central principle of working . your team and your company. project or problem they want to work on during the day. Click here for our Brainstorming Course . Generating Ideas – Five Windows™ of Creativity Created especially for Impact Factory by Tom Bruno-Magdich.Creative Business Writing Course . The Five Windows™ doesn't ask the question "How creative are you?" but rather.Writing for the Web and Other Media Course . view challenges from new perspectives and indeed come up with new ideas to make your companies more profitable and leading edge. even if they think they aren't creative at all. to energise and just to have some fun. Games Throughout the day there will be a sprinkling of games to free up thinking.your creative options but also encourage truly innovative solutions to emerge.
From there you look at the first steps you need to take to achieve the solutions you have identified. Identifying Obstacles Like everything else on this course. The Windows help you see things from a different perspective and will also help slow down anyone who tends to fit into the 'too smart. This frees you up from the usual way of approaching problems or challenges and demonstrates how to inject energy to achieve your goals. there is still the possibility that people around you in the USA have trouble understanding what you say . A Little Bit of Mayhem To further demonstrate the power of the Five Windows™ we have a session on rule breaking. pattern smashing. we turn the problem on its head by unpicking the situation from a variety of angles ending up with why it isn't working as well as it could.Fast and Visible Changes If you are from India and have spoken English all your life. Ideas Grid: Making Innovation Happen The final big exercise of the day is a process that someone described as a 'reverse pass the parcel' where new elements are added instead of taken away. Wrapping Up the Creativity and Innovation Day Each of you will summarise your challenge. We look at your creative and innovative challenge by examining the who. 1. solution and what you'll be able to do straight away to make that solution a reality. Working with the material you brought in. The Five Windows™ unpicks the actual process of creativity and shows that you have far more choices available than perhaps you realised. a lot of creativity.with what already works about you. Speak slowly! This action alone will eliminate many miscommunications. You will then identify how else you will use the material from the Creativity and Innovation workshop in your workplace or any other part of your life. what and whys of it and to help you arrive at solutions from a completely new perspective. . some chaos and of course. too soon' category. We still aren't looking for solutions at this point.especially on the phone. Indian Accent Reduction . we have a creative way at looking at problems and issues you are facing. but we have included a couple of simple but effective brainstorming tools here.
If you pucker your lips like a fish. so it is a /caller/ not a /color/. develop awesome web sites.the sound /d/ for /th/ doesn't sound educated. permanent. the word /one/. there is a distinct difference between /bet/ and /beat/. and force ourselves to make .what. or come and see me and I can practice the intotations/stresses with you. Put your tongue between your teeth when you say a word with a /th/ in it .to record. Good People Skills We are so concerned about learning everything it takes to become successful in our business lives. the correct /w/ sound will come out. 7. Avoid using the words /basically/ and /so/ all the time.. 10. 9. Examples: the record . 8. 3. Don't swallow words that don't carry the main meaning in a sentence. that we forget that one of the most important things for our professional as well as personal lives is having really good people skills. /take/ not /tek/ . There are web sites which can teach you the rules. For example. where. all words should be enunciated clearly in "this is a great opportunity. etc. say /then/ instead of /den/ or /though/ instead of /dough/. The long vowels in English take longer to say than the short ones . Learn which parts of a word take the stress and which ones don't -profile. read books on mastering the art of marketing. Watch out when you say words that begin with a /w/ or a sound the letter /w/ makes. 4. and your lips don't touch any of your teeth. such as. Therefore. which. voice. We go to prestigious universities. additional. make sure that you are making the right sound by putting your upper teeth on your lower lip and then saying the words -vintage. VC." including the (main) word /opportunity/. percentage. if you hold that word with the long vowel for just another moment when you say it. we learn how to write good cover letters.i. which in American English has five syllables. and so on. etc. the project .e. I know these are nice fillers and give you time to think. When you say words that being with /v/. if we are self employed or working for a large corporation.2. Usually.people can figure out to which word you are referring. Take care with the short /o/ sound. If it is a verb. why. 6. For example. if the word is a noun. the stress is on the end syllable. Don't speak through your teeth -open your mouth so that sounds can come out clearly. the beginning letters will be stressed. 5. but it's just as bad as if you were starting every sentence with /eh/ or /um/. Practice the basic words you say on a continual basis . village.to project. Silicon Valley. when.
Take the time to smell the roses around you and see how you connect to friends and business colleagues. that’s how it often works– in Silicon Valley. We are a diverse population from many different countries. encouragement and active help with a new job or a relationship problem. Smiling and encouraging people to speak will make your interactions more genuine and comfortable. but it’s not fake or manipulative if you smile at people. just “hang” with people In the US and in the Silicon Valley in particular. make new friends and enjoy being with others without having any reason to meet. and while that is important. Be genuinely interested in the people you meet Most people (and certainly here in the San Francisco Bay Area) have something interesting to say. the San Francisco Bay Area and in the rest of the USA. it cuts across all cultures and it works. But often it is someone who knows someone else he also recently met and who is just being helpful. they just have to know that you are interested to hear them. . Offer support.dreaded cold calls. convey to them the importance you place on your relationship. Give people something of value in a relationship If you want to be a person people call on. Ask open questions that elicit other responses than yes and no and give interested responses to what you’re hearing. Here are some considerations on making relationships with people work to your and their advantage: Look at people and smile Have you ever seen someone on the street or in a car and he looks really grim and fierce and then you smile at him and the transformation that happens is incredible? You can have the same powerful effect on the people you meet and who work around you if you take the time to look at them and smile. go to plenty of networking events. and through him you find what you need. For some cultures. life is hectic and everyone has a full schedule – but. there should always be time to meet with friends. but what unites us is the wish to make it here and have a good life – which brings us back to people skills and the realization that they are a must. you also have to react to comments. Sure there are web sites which help us find a roommate or a job. but we neglect to analyze and upgrade the way we work and deal with the people around us. acknowledge what is being said with a smile and a nod of your head. it isn’t as natural as for others. give them something which is meaningful for the relationship. To use an American idiom that is currently “in”. Many international professionals have learned that it is important to make eye contact while listening. introduce them to your friends and make them feel appreciated. have some coffee.
it can lead them to an abyss they never would have dreamed of falling into. short statements that the recipient can understand immediately – instead of ‘scheduled meeting’. make real. Beginning of email Address the person correctly and use the name. if you don’t handle writing your emails with some care and conscious effort. For futher information. We at Blendstrup & Associates offer individual as well as group classes that go across cultures and examine which American skills you have acquired that can be expanded and which ones you can still learn. Writing Effective Emails Oh those strange emails! Writing good emails in English can be challenging for US natives. Some areas to focus on are: Subject line Get to the point. say which meeting you are referring to and include the date. . if you make mistakes here. get the correct business title from the web site or previous email. it comes naturally to some. Use ‘please’ and ‘thank you’ to avoid any appearance that you are commanding someone to do something. Start checking your spelling in the subject line. If you are even a bit unfamiliar with current English usage and want to write effective emails. but one thing many never consider is that they can take classes or use individual coaches to improve their own people skills. you should focus on a variety of areas where your email is by doomed to land in the trash. the reader will likely delete the email without opening it. it has to read as a polite request.. Professor.There are obviously many more things that are important in having good people skills. but for foreigners. The main thing is that you realize it’s important and do something to about it. Madame) you think will flatter the reader or which are important to use in your country. Body of the email You have to understand that your choice of words will count double because no one can see you or hear your tone of voice. Spell the name correctly and go with the informality of the US if you send it to someone you know and work with. but it is a skill that can be learned. If not. There are many coaches and communication groups where you can learn this kind of expertise as well. please contact contact us. Make sure that you also use ‘he’ when addressing a man and don’t mix it up with ‘she’ in the rest of the message. not titles (Dr.
. they can be less than cordial (they end abruptly).at your earliest convenience. …. foreign-born email writers have unorganized. but if you are writing your emails to other foreign born professionals here in the US. Maybe not to the nice Americans. Don’t use all caps.we don’t know what the writer really wants. I know many countries use SMS to communicate since cell phone usage is not as cheap as here. or at the end of the email.” There are other phrases you can use obviously. It is worth writing an outline in bullet points and seeing how you can keep your message short and relevant to your reader. run it through Grammar Check in Word first (or send your emails first to your partner. many professionals with an Asian language background leave out major words in sentences. and it’s not appreciated. Correct grammar If you are unsure about your grammar. and don’t repeat what you were talking about (i. . In any of these cases.would you please look at this…. but this kind of polite language will get a better response.e.as well as ( ) within the message take away the importance of ideas you want to get across. people can’t guess them and won’t go on reading or your communications can lead to misunderstandings. often we get emails where – due to the poor grammar . the sentences run on forever.. as some of my clients do). Message/content format Too many !!! and …. verb and direct/indirect objects – don’t just leave phrases hanging. All sentences need a subject. because many people won’t bother answering them due to email overload. the subject). even in an office email to other people you work with – “I would appreciate if you could….Use soft language. Spell check your writing. Write complete sentences. that is – as most of you know already – screaming at someone. but the kind of shortcuts you use in SMS don’t apply to email ( unless you’re under 20 and then another set of rules apply). they will catch your errors and you can’t make a good first impression again Organize your content ahead of time if you have much to say and if you have (are required) to say much. I know you all think that is it ‘just email’ but it does make a difference. they are all in one line. one following the other – no neat paragraphs in between – and words are written together which makes it look crammed and unappealing to read. If you do leave out either the verb. there is no plan for action. who are very tolerant about such things as spelling errors. rambling thoughts. Often. Ending The endings that foreigners write are often full of apologies for bothering someone. your email can be a waste of your time.
Go back and reread your email. and if you don’t write short. You only have a few seconds to catch your readers’ attention. you run the risk of not getting read at all. uneducated or make the message hard to understand. well formulated emails that get to the point in the first line. Emails in the Silicon Valley. if they escape the spam filters. . it is really worth finding all of those mistakes that either make you look dumb. land in the trash very fast.