ONLINE HELP DESK A PROJECT REPORT SUBMITTED ON PARTIAL FULFILLMENT FOR THE AWARD OF THE DEGREE OF BACHELOR OF TECHNOLOGY

IN COMPUTER SCIENCE AND ENGINEERING BY D.VARDHANI I.USHA V LAKSHMI CH.SRIKANTH REDDY Y.S.N.MURTHY (06531A0545) (06531A0544) (06531A0534) (06531A0541)

Under the esteemed guidance of T.RAJESH M.TECH

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING AKULA SREE RAMULU COLLEGE OF ENGINEERING (AFFILIATED TO JNTU, KAKINADA) TETALI , TANUKU-534 211 W.G.DT., (A .P.)

AKULA SREE RAMULU COLLEGE OF ENGINEERING TETALI, TANUKU-534211 (AFFILIATED TO JNTU, KAKINADA,A.P)

BONAFIDE CERTIFICATE

This is to certify that, the project entitled ³ONLINE HELP DESK´ is the bonafied work done D.VARDHANI(06531A0545), I.USHA V LAKSHMI (06531A0544),CH.SRIKANTH REDDY (06531A0534), Y.S.N.MURTHY (06531A0541),Of IV B.TECH submitted in partial fulfillment of the requirement for the award of the Award of the Degree of BACHELOR OF TECHNOLOGY IN COMPUTER SCIENCE AND ENGINEERING

Internal guide

Head of the Department

External Examiner

Acknowledgement

I would like to thank Dr. T.Madhu, principal for his timely suggestions.

I would like to express my grateful thanks to Mr.Ch.Yuvraju, M.tech, H.O.D., C.S.E DEPT. for his valuable suggestions and guidance in regarding the software Analysis. Design and also for his continuous effort in successful completion of the Project.

My deep gratitude to my internal guide Mr.T.Rajesh M.tech. I thank him for his dedication, guidance, council and keen interest at every stage of the project. And also I would like to express my deep indebtedness and whole hearted thanks for his full-fledged support and encouragement.

Last but not least, I am debited to all people who have contributed in some way or the other in the completion of this project work.

D.VARDHANI I.USHA V LAKSHMI CH.SRIKANTH REDDY Y.S.N.MURTHY

ONLINE HELP DESK .

4) Software Description 3.3) Installation Procedure 2.Index 1. System Testing and Implementation 5.1) Hardware Requirements 2.1).2) Proposed System 4. System Design 4. System Analysis 3.2).2) About the Company 2.1) Project description 4. Introduction 1.2) Data Flow Diagram 4.3) Table Structure 5.1) About the Project 1.1) Existing System 3. Implementation .2) Software Requirements 2. Testing Fundamentals 5. System Requirements 2.

2).1). Conclusion 9.3). Sample codlings 8. Sample forms 7.2).6. Enhance Maintenance 7. Appendix 7. Maintenance 6.1). Adaptive Maintenance 6. Bibliography . Corrective Maintenance 6.

assistants and others) will be able to login a request for service for any of the supported facilities. classroom and canteen . .This is one integrated system that covers different kinds of facilities like library. There are features like a additional of a new facility to the system. These requests will be sent to the concerned people. This is an Intranet based application that can be accessed throughout the campus . faculty . displaying general campus information etc in this system.Registered users (students.This system can be used to automate the work flow of service requests for the various facilities in the campus . report generators. who are also valid users of the system. to get them resolved.INTRODUCTION ABOUT THE PROJECT This project aimed is at Online Service and Information Management System for campus to provide services for the facilities in the campus.lab.

these have characterized HSL in its rapid climb in the information Technology Industry. . Our team consists of expertise in Java. Market Leadership through customer satisfaction. DEVELOPMENT: Our software development strives to develop innovative software that meets customer needs. exert their maximum efforts and endeavors to satisfy the specialized requirement of our esteemed clients. has been actively involved in the development of Customized Software for various clients since its inception and also has its presence strongly felt in the areas of Training and Consulting. A team of developed with exclusive educational background and excellent computing skills. VC++. Oracle and all Internet Application Development Tools. Web Page Designing and Hosting. Our expertise and vast exposure qualifies us in developing software in Information Systems. Web Based Applications. Internet Solutions. VB. a commitment to excellence & high growth rate.ABOUT THE COMPANY SRI JAIN TECHNOLOGIES established in 1995.

CONSULTING: The training division gives us an opportunity to meet variety of candidates with various skill sets. . Our database consists of details regarding more than 1000 professionals. Excellence through ³TEAM WORK´ ± The Philosophy of Total Quality Management is inculcated in every HSL employee through intensive training programmers. So we are fit to assist all sort of IT Human resource consultancies and IT Companies in India and Abroad. Our investment on a highly skilled and motivated manpower constitutes towards establishing HSL as a truly quality conscious company. continually striving to bring the finest solution to the discerning customers.

Java MS-Access J2EE HTML Windows 2000/Windows XP  Server side scripting :  Database  Language  Client side scripting  Operating System : : : : .SYSTEM REQUIREMENTS Hardware Requirements  Processor  RAM  Hard Disk : : : PENTIUM IV 128 MB 40 GB Software Requirements  Web Server  Browser : : Apache Tomcat Server 4.0 Internet Explorer JSP.

after domain selected it will display all domain related topics. Less efficiency. And it will show the all related links. Persons who are present in different part of the LAN cannot transact efficiently. User may select the particular link and they may download the specified topics. The primary aim of the new system is to . It allows the individuals to see the logical elements (what the system should do) apart from the physical components it uses (computers. Time delay for selecting the domain area¶s as well as the file.2 Proposed System: The proposed system is designed to eliminate the drawbacks of the existing system. But in this Existing system there is no option for file uploading. less accuracy and less productivity. terminals and storage system). It is the process of gathering and interpreting facts. 1 Existing System The existing system is the system its containing file downloading options only for selecting particular domain.SYSTEM ANALYSIS System analysis focuses on specifying for what the system or the application is required to do. diagnosing problems and using the information to recommend improvements to the system. There are chances for changing the scheme report and do malpractice. 3. It is designed by keeping to eliminate the drawbacks of the present system in order to provide a permanent solution to the problems. This system involves a lot of manual entries with the applications to perform the desired task.

the specified file. Since the advent of Virtual Class Room services in the Middle Ages Student have used windows Explorer. The report is prepared for the schemes and implemented by the concerned officials.speedup transactions. select the particular Drive. User can upload the file for the specified . It comes as no surprise to one that when everything is being converted to easily. Folder. User can uploading the specified file to the particular domain.

Understanding what the new system will do. such that the user can retrieve the records in a user-friendly manner and it is very easy to navigate to the corresponding information. In this Online Help Desk. User does not view the specified file directly. principles. So as to avoid these difficulties. 3. rules etc. Understanding how the new system will work. System can be defined as the ³a set of fact. Design can be defined as ³the process of applying various techniques and principles for the purpose of defining a device. Therefore the long process operation has been changed into easy GUI based environment. a process or a system in sufficient detail to permit its physical realizationµ. 2. Finding out what the system does now. a new system was designed to keep these requirements in mind. . Understanding how the system is working now. Then the Admin can upload the specified file in to the particular domain as well as the Area. and 4. Design is the first step in the development of any system or product. Design is much more creative process than analysis. classified and arranged in an orderly form so as to show a logical plan linking the various parts´ here the system design defines the computer based information system. It involves four major steps they are 1..SYSTEM DESIGN The word system is possibly the most overused and abused term in the technical lexicon. The primary objective is to identify user requirements and to build a system that satisfies these requirements.

PROJECT DESCRIPTION INPUT DESIGN Input design is the bridge between users and information system. SIM¶SRANGE OF EXPERTISE INCLUDES: y y y y Advanced information providing Data ware Housing Data Integration ConsultingThe application aims at applying technology with innovation and responsibility to achieve two broad objectives: y y Effectively address the queries and requests of the users. Online Service and Information Management System is an IT Solution provider for a dynamic environment where the entire information about the organization in coagulated. This approach focuses basically on building and interface between the user and organization to submit their queries and requests. Provide the full fledged information about the organization coagulated at one place. . It specifies the manner in which data enters the system for processing it can ensure the reliability of the system and produce reports from accurate data or it may results in output of error information.

The product offers customers the advantages of: SPEED: They understand the importance of timing . What¶s equally important ± they share strong customer orientation that means they actually start by listening to the customer. .Instead of striving for different information of sources situated at different locations the entire information about each and every field is coagulated at one single place and provides the customer to place his queries or requests any there itself. y A robust off shore development methodology and reduced demand on customer resources.This approach rests on : y A strategy where we architect. integrate and manage technology services and solutions-we call it AIM for success. They µre focused on coming up with solutions that serve customer requirements today and anticipate future needs. EXPERTISE: Our teams combine cutting edge technology skills with rich domain expertise.

integrate and manage technology services . .A FULL SERVICE PORT FOLIO They offer customers the advantage of being able to architect.This means that they can really on one. fully accountable source instead of trying to integrate disparate multi vendor solutions.

DATAFLOW DIAGRAM
Online Help Desk

Home

Service

Information

Admin

Admin Help

HOD

General Help

Faculty

About SIM

Student

About Organization

Library

Transport

Canteen

Home

Database

Table Structure File Table

Field name
Administrator HOD Faculty Student Librarian Transport Canteen

Data type
Text Text Text Text Text Text Text

Size
50 50 50 150 150 50 50

Java Technology Over View

Java technology is both a programming language and a platform.
The Java Programming Language

The Java programming language is a high-level language that can be characterized by all of the following buzzwords:

y y y y y y

Simple Object oriented Distributed Interpreted Robust Secure

y y y y y

Architecture neutral Portable High performance Multithreaded Dynamic

Simple:It is simple for professional programmer to learn & they can use it effectively. If we already know object oriented programming, then learning java is very easy. It inherits syntax from c & object oriented features from c++, so if the user knows c\c++ then it will be a easy way to do effective java programming.

chips. while simple types. java frees you from having to worry about many of the . Robust: The ability to create robust programs was given a high priority in the design of java.e. In Internet the programs have to be dynamically downloaded to all the various types of platforms. are kept as high-performance non-objects. to force you to find your mistakes early in program development. Java has a better answer for this effects i. Portable:As already we have discussed about compatibility of operating system. The object model in java is simple and easy to extend. Byte code is a highly optimized set of instructions designed to be executed by java run system.. Object-Oriented:Java is purely object oriented. For this purpose java program will generate a byte code (which is not a executable code). Rather than. which is called as JVM (Java Virtual Machine). virus programs we have malicious programs that can gather private information. To gain reliability. computers. At the same time. such as credit card number. bank account balances & passwords by searching the contents of your computers local file system.Secure:As we know many people are effected by viral infection when they download an executable file or program. ³FIREWALL´ between networked application and your computer. such as integers. java restricts you in a few key areas.

With most programming languages. That . first you translate a program into an intermediate language called Java byte codes ²the platform-independent codes interpreted by the interpreter on the Java platform. The Java programming language is unusual in that a program is both compiled and interpreted. The following figure illustrates how this works. run anywhere´ possible. it checks your code at Compile time. Every Java interpreter. The interpreter parses and runs each Java byte code instruction on the computer.most common causes of programming errors. The bytecodes can then be run on any implementation of the Java VM. is an implementation of the Java VM. you either compile or interpret a program so that you can run it on your computer. Compilation happens just once. You can compile your program into bytecodes on any platform that has a Java compiler. whether it¶s a development tool or a Web browser that can run applets. Java is robust for two reasons. With the compiler. Because java is a strictly typed language. they are Memory management & mishandled exceptional task in traditional programming environments. Java bytecodes help make ³write once. interpretation occurs each time the program is executed. You can think of Java bytecodes as the machine code instructions for the Java Virtual Machine (Java VM).

The Java Platform A platform is the hardware or software environment in which a program runs. The Java platform differs from most other platforms in that it¶s a software-only platform that runs on top of other hardware-based platforms. The Java platform has two components: y y The Java Virtual Machine (Java VM) The Java Application Programming Interface (Java API) . Linux. We¶ve already mentioned some of the most popular platforms like Windows 2000. and MacOS. Solaris. Most platforms can be described as a combination of the operating system and hardware. a Solaris workstation. or on an iMac. the same program written in the Java programming language can run on Windows 2000.means that as long as a computer has a Java VM.

You¶ve already been introduced to the Java VM. As the figure shows. these libraries are known as packages. and justin-time bytecode compilers can bring performance close to that of native code without threatening portability. such as graphical user interface (GUI) widgets. As a platform-independent environment. well-tuned interpreters. the Java API and the virtual machine insulate the program from the hardware. the compiled code runs on a specific hardware platform. However. The Java API is a large collection of ready-made software components that provide many useful capabilities. It¶s the base for the Java platform and is ported onto various hardware-based platforms. . highlights what functionality some of the packages in the Java API provide. The next section. The following figure depicts a program that¶s running on the Java platform. the Java platform can be a bit slower than native code. What Can Java Technology Do?. Native code is code that after you compile it. The Java API is grouped into libraries of related classes and interfaces. smart compilers.

Moreover. JavaScript is more than sufficiently powerful for its intended purposes. object-based scripting language. . JavaScript is loosely typed language. JavaScript script can run only in the presence of an interpreter. either in a web server or a web browser. That means you do not have to declare that data types of variables explicitly. JavaScript is not a cut-down version of any other language. It has all the functionalities of a high level language. it is not a simplification of anything. however. It has the features of windows. It is scripting language used to develop Internet applications mostly for client side validations. It supports OOPS. buttons. frames. list boxes. MAIN FEATURES: Most of the browsers support JavaScript. limited.JAVASCRIPT OVERVIEW INTRODUCTION JavaScript is an interpreted. You cannot write standalone application in it. and it has little capability for reading or writing files. forms. applets and so on. It is. images. Although it has fewer capabilities that full-fledged object-oriented like C++ and Java.

including web client scripting to a wide variety of environments. brings active scripting to a wide variety of environments. VBScript talks with host applications using ActiveX scripting. With ActiveX scripting. the newest member of the Visual Basic family of programming languages. . browsers and host applications do not require special integration code for each scripting component.JAVASCRIPT IN VB SCRIPT: Microsoft Visual Basic Scripting Edition. including web client scripting in Microsoft Internet Explorer and Web server scripting in Microsoft Internet Information Server. obtain and call entry points. ActiveX scripting enables a host to compile scripts. and manage the namespace available to the developer.

The Web depends on Web page authors and vendors sharing the same conversions for HTML. Intel etc.0 was developed under the aegis of the Internet Engineering Task Force (IETF) to codify common practice in late 1994. These instructions describe what the document text means and how it should look in a display. and popularized by the mosaic browser developed at NCASA. UNIX. During this time. A set of instructions embedded in a document is called Markup Language. The language also tells you how to make a document with other document on your local system. During of the course of the 1990¶s it has blossomed with the explosive growth of the Web. HTML files are plain-text files so they can be edited on any type of Computer IBM. . Computers with high or low and bandwidth. Mac. Web sites and web pages are written in HTML. HTML has been extended in a number of ways. This has motivated the join work on specifications for HTML.HYPERTEXT MARKUP LANGUAGE (HTML) INTRODUCTION HTML is a major language of the Internet¶s World Wide Web. HTML has been developed with the version that all manner of devices should be able information the Web. the World Wide Web and other Internet resources such as FTP. Brief History of HTML: HTML was originally developed by time Berners lee which at CERN. The World Wide Web is a collection of linked documents or pages on millions of computers spread over the entire internet. HTML which defines their appearance and layout and more importantly creates the links to other documents. HTML 2.

A declarative header section which is enclosed in the <HEAD> element The main body of the document which contains the actual document content. The body can be contained within either the <BODY> elements. . Information about the document such as the title. The ³head´ section is opened and closed by <HEAD> and </HEAD> tags. The text and images of the document itself to be displayed by the Web browser. indexing information and ownership. A HTML document that describes the documents as a HTML document. The ³body´ section is opened and closed by <BODY> and </BODY> tags.Document Structure Elements: HTML documents are composed of four parts: A HTML document begins with a line declaring which version of HTML is being used to create the document.

implementation. It mixes simple and advanced features together. ODBC is hard to learn. y y y Architecture of JDBC: JDBC Architecture contains three layers: JDBC Application JDBC Drivers JDBC Drivers 1. It offers the ability to connect to almost all the databases on almost all platforms.JAVA DATABASE CONNECTIVITY (JDBC) JDBC AND ODBC IN JAVA: Most popular and widely accepted database connectivity called Open Database Connectivity (ODBC) is used to access the relational databases. and it has complex options even for simple queries. ODBC drivers must be installed on client¶s machine. Java applications can also use this ODBC to communicate with a database. Then we need JDBC why? There are several reasons: ODBC API was completely written in C language and it makes an extensive use of pointers. robustness and automatic portability of applications. Calls from Java to native C code have a number of drawbacks in the security. It needs the information from the database to display on the screen or to modify the existing data or to insert the data into the table. . When it receives 2. Application Layer: Java program wants to get a connection to a database. Driver Manager: The layer is the backbone of the JDBC architecture.

A JDBC Driver is responsible for ensuring that an application has consistent and uniform m access to any database. which are currently registered with Device Manager. it knows how to pass the application request o the ODBC and get the results from the ODBC. when a request received by the application. the ODBC driver communicates with the database and sends the request and gets the results. The JDBC and ODBC interact with each other. The results of the request are then fed back through the same channel in reverse. how? The reason is both the JDBC API and ODBC are built on an interface called ³Call Level Interface´ (CLI). 3. . the JDBC driver has no knowledge about the actual database. JDBC Driver layers: This layer accepts the SQL calls from the application and converts them into native calls to the database and vice-versa. The JDBC Application Layer: It tries to find the appropriate driver by iterating through all the available drivers. After finding out the right driver it connects the application to appropriate database. The results will be passed to the JDBC driver and in turn to the application. 4. So.a connection-request form. Because of this reason the JDBC driver translates the request to an ODBC call. the JDBC driver passes the request to the ODBC driver. The ODBC then converts the request again and presents it to the database.

to use variables. and to write error-handling procedures Architecture JPS pages are high level extension of servlet and it enable the developers to embed java code in html pages. You can define and manipulate data in a table with SQL commands. this means simply the data is store in a set of simple relations. JSP files are finally compiled into a servlet by the JSP engine.jsp package defines two classes: y y JSP Page Http JSP Page These classes defines the interface for the compiled JSP page.Structured Query Language (SQL): SQL (Pronounced Sequel) is the programming language that defines and manipulates the database. delete or retrieve data in a table with data manipulation commands (DML). The most common SQL commands include commands is the SELECT command. DML commands include commands to alter and fetch data. It allows you to control the flow of a SQL program. javax. In addition to SQL commands. which allows you to retrieve data from the database. the oracle server has a procedural language called PL/SQL. A database can have one or more table. Compiled servlet is used by the engine to serve the requests. SQL databases are relational databases. You can update. These interfaces are: y y jspInit() jspDestroy() . PL/SQL enables the programmer to program SQL statement.servlet. You use the data definition language (DDL) commands to creating and altering databases and tables.

Expressions We can use this tag to output any data on the generated page. Scriptlets In this tag we can insert any amount of valid java code and these codes are placed in _jspService method by the JSP engine.y _jspService(HttpServletRequest request. Programmer can define jspInit() and jspDestroy() methods. 4. These are: 1.HttpServletResponse response) method is generated by the JSP engine. 3. In JSP tags can be divided into 4 different types. 2. define error handling pages or the session information of the JSP page. but the _jspService(HttpServletRequest request. These data are automatically converted to string and printed on the output stream. Now we will examine each tags in details with examples. Directives: In the directives we can import packages. INTRODUCTION TO JSP TAGS In this lesson we will learn about the various tags available in JSP with suitable examples. . Declarations This tag is used for defining the functions and variables to be used in the JSP.HttpServletResponse response) In the compiled JSP file these methods are present.

tld" prefix="mytag" %> and attribute may be: 1.*. page: page is used to provide the information about it. include: include is used to include a file in the JSP page. taglib: taglib is used to use the custom tags in the JSP pages (custom tags allows us to defined our own tags).DIRECTIVES Syntax of JSP directives is: <%@directive attribute="value" %> Where directive may be: 1. extends="mypackage. Current JSP specification supports only java language.) to import more than one packages. . By default this value is true. Example: <%@page language="java" session="true" %> 4. Example: <%@ include file="/header.myclass" %> 3. Example: <%@page language="java" import="java. Example: <%@ taglib uri="tlds/taglib.mypackage. errorPage="error.myclass" This attribute is used when we want to extend any class.jsp" errorPage is used to handle the un-handled exceptions in the page. language="java" This tells the server that the page is using the java language. session="true" When this value is true session data is available to the JSP page otherwise not.jsp" %> 3. We can use comma(. Example: <%@page language="java" %> 2.sql. Example: <%@page language="java" %> 2.

Example: <%@page language="java" session="true" errorPage="error.charset=ISO-8859-1" % .charset=ISO-8859-1" Use this attribute to set the mime type and character set of the JSP. contentType="text/html.jsp" %> 5. Example: <%@page language="java" session="true" contentType="text/html.

We can embed any amount of java code in the JSP Scriptlets. Use this variable to retrieve the data submitted along the request.We can embed any amount of java code in the JSP Scriptlets.getParameter("userName"). Variables available to the JSP Scriptlets are: y request: request represents the clients request and is a subclass of HttpServletRequest.INTRODUCTION TO JSP SCRIPTLETS Syntax of JSP Scriptles are: <% //java codes %> JSP Scriptlets begins with <% and ends %> . userName=request. JSP Engine places these code in the _jspService() method. Example: <% . Variables available to the JSP Scriptlets are: y y request: request represents the clients request and is a subclass of HttpServletRequest. JSP Engine places these code in the _jspService() method. %> response: Syntax of JSP Scriptles are: <% //java codes %> JSP Scriptlets begins with <% and ends %> . Example: <% //java codes String userName=null. Use this variable to retrieve the data submitted along the request.

Example: <%="Hello World!" %> Above code will display 'Hello World!'.getParameter("userName"). application. . Between these this you can put anything and that will converted to the String and that will be displayed.config and exception. out: out is an object of output stream and is used to send any output to the client. userName=request. session: session represents the HTTP session object associated with the request. y y y JSP EXPRESSIONS Syntax of JSP Expressions are: <%="Anything" %> JSP Expressions start with Syntax of JSP Scriptles are with <%= and ends with %>. Other variable available to the scriptlets are pageContext.y //java codes String userName=null. %> response: response is subclass of HttpServletResponse.

Implementation includes proper training to end-users. The implemented software should be maintained for prolonged running of the software. the next step is to convert the designed one in to actual code. Initially the system was run parallel with manual system. The aim of the system illustration was to identify any malfunctioning of the system. Training was given to end -user about the software and its features. so as to satisfy the user requirements as excepted. The system has been tested with data and has proved to be error-free and user-friendly. When the initial design was done for the system.IMPLEMENTATION Once the system has been designed. . After the development of the system a demonstration was given to them about working of the system. the department was consulted for acceptance of the design so that further proceedings of the system development can be carried on. If the system is approved to be error free it can be implemented.

Adaptation of this project to a new environment is also performed easily. Software product enhancement may involve providing new functional capabilities. Adaptation of software to a new environment may involve moving the software to a different machine. any new functional capabilities can be added to the project by simply including the new module in the homepage and giving a hyperlink to that module. it is likely that they customer will uncover defects in the software. adapting products to new environments and correcting problems. and upgrading external documents. Corrective Maintenance Even with the best quality assurance activities. . improving user display and modes of interaction. The enhancement of this project can be accomplished easily. The maintenance phase of the software life cycle is the time period in which a software product performs useful work.Maintenance activities involve making enhancement to software products. The system has been modified so that various change include to the new system.MAINTENANCE The term ³software maintenance´ is used to describe the software engineering activities that occur following delivery of a software product to the customer. Problem correction involves modification and revalidation of software to correct errors. That is. Corrective maintenance changes the software to correct defects Adaptive Maintenance An activity that modifies the software to properly interface with a changing environment.

adoptive maintenance has been performed. that is in earlier system (character based UNIX system) changes are fixed and if any new changes are to be included. was a difficult task. Such as it designed to accommodate the new change in further.In case of Fund Transfer. . the customer/user will recognize additional functions that will provide benefit. Enhancement Maintenance As software is used. Now provisions are given so that the user can define various changes. Perceptive maintenance extends the software beyond its original functional requirements.

Though the test phase is often thought of as separate and distinct from the development effort--first develop. it does not include support documents. y the testers import the same project or projects that the developers use. There are at least three options for integrating Project Builder into the test phase: Builder into the test phase: y Testers do not install Project Builder. design and coding. or source). who import it. Create a project based on the development project but customized for the testers (for example.SYSTEM TESTING AND IMPLEMENTATION TESTING FUNDAMENTALS Software testing is an important element of S/W quality assurance and represents the ultimate review of specification. and then test--testing is a concurrent process that provides valuable information for the development team. The increasing visibility of S/W as a system element and the costs associated with a S/W failure are motivating forces for well planned. whose process remains unchanged. through testing. use Project Builder functionality to compile and source-control the modules to be tested and hand them off to the testers. A combination of the second and third options works best. Associating the application with a project can be useful during the testing phase. . as well. We can create actions to automatically run test scripts or add script types and make them dependent on the modules to test. specs.

2. testing demonstrates that software functions appear to the working according to specification. Testing is a process of executing a program with the intent of finding an error. . A successful test is one that uncovers an undiscovered error. that performance requirements appear to have been met. If testing is conducted successfully according to the objectives stated above.TESTING OBJECTIVES There are several rules that can serve as testing objectives. 3. A good test case is one that has a high probability of finding an undiscovered error. Also. They are 1. it will uncover errors in the software.

UNIT TEST CONSIDERATIONS The tests that occur as part of unit testing. testers can use the same project or projects as the developers. the module. so unit test can take place in a variety of environments and on a variety of platforms. if functional units organize the project. The module µinterface¶ is tested to ensure that information properly flows into and out of the program unit under test. All µindependent paths¶ through the control structures are exercised to ensure that all statements in a module have been executed at least once. µBoundary Conditions¶ are tested to ensure that the module operates properly at boundaries established to limit or restrict processing.OBJECT ORIENTED TESTING UNIT TESTING Unit testing focuses the verification effort on the smallest unit of S/W design i. The µlocal data structures¶ are examined to ensure that data stored temporarily maintains its integrity during all steps in an algorithms execution. all µerror-handling paths¶ are tested. The unit testing is always white-box oriented and the step can be conducted in parallel for modules. The project or projects can also be exported.e. . During unit test. Finally. or separate projects have been created for functional units..

The drivers and scrubs represent overhead i. and prints the relevant results. unit test case design begins since a module is not a stand alone program. The Unit Test is carried out in this project. A stub or a dummy stub or a dummy subprogram uses the subordinate modules interface. then the overhead is low. The data is flowing correctly to all part of the project. and is found successful. passes such data to the module to be tested. reviewed and verified for correct syntax. µdriver¶ and/or µstub¶ S/W must be developed for each unit test.. If the drivers and the stub are kept simple. both are S/W that must be written but that is not delivered with the final S/W product. After the source level code has been developed. a driver is nothing more than a main program that accepts test case data.UNIT TEST PROCEDURES Unit testing is considered an equivalent to the coding step. The objective is to take unit-tested modules and build a program structure that has been dictated by design. The stubs serve to replace modules that are subordinates called by the modules to be tested. INTEGRATION TESTING Integration testing is a systematic technique for constructing the program structure while at the same time conducting test to uncover errors associated with interfacing. prints verification of entry. In most applications. and returns. may do minimal data manipulation. .e.

you can either modify existing actions to include a debug flag. or create new acti . Modifying actions and macros to facilitate testing If actions specifying "run with debugging" have not already been provided. such as test scripts. beginning with the main program module. Importing the test project and setting up the testing environment The process of importing a test project and setting up a testing environment is the same as the process for importing a project and setting up the environment for development.TOP-DOWN INTEGRATION 1. In addition. Remember that you can automate the running of test scripts just as you can automate actions associated with the modules in your application. Adding test scripts and test data to the project You may need to add some items. Modules are integrated by moving downward through the control hierarchy. This method is an incremental approach to the construction of program structure. to the project. you may need to add connection strings to database accounts containing test data.

SCREENSHOTS Online Help Desk Home Page .

Service Management System Page .

Login Page For Administrator .

.

.

Login Page For HOD System .

.

Login Page for Faculty .

.

Login Page For Librarian .

.

.

Information Management System Page .

Information About The Organization .

Information About CSE Department .

Information About Mechanical Department .

JavaServerPages Application Development Kit .2000. Scott More Servlets and JavaServerPages .2001 . There is always a better and easier of doing the same activity. JavaServerPages (Developer¶sGuide) . Hungry Minds Inc. There can be further enhancements that can be done to this project.Drew Falkman. BIBILOGRAPHY y y y y y Java The Complete Reference . We therefore. There will always be there to help the new things to have a better footing.Prentice Hall PTR. there will be new things but the old ones will not fade away.Stirling.Herbert Schildt Jrun Web Application Construction Kit . This applies to this project also.. As time changes. there will be new software and efficient methods will be found to do the current things better.Blarry Burd. M. As the fast changing trend in the software field clearly indicates.CONCLUSION There is popular saying that no activity in this world is complete. agree to the fact that µChange is the only permanent thing in life¶.

Sign up to vote on this title
UsefulNot useful