You are on page 1of 1

Home Shop 18 launches e-commerce portal – HomeShop18.

com

MUMBAI: TV18 group has taken its virtual shopping brand HomeShop18 to the web.
It has launched an e-commerce portal www.homeshop18.com

HomeShop18 aims to represent a one-stop shopping destination for all segments


including youth, men, women and children. Customers can choose from a range of
branded products across various categories along with value-added propositions.

A 24-hour call center also allows customers to call in and book orders as per their
convenience. It will deliver products to over 1,600 cities free of cost.

Customers also have the option of sending products to multiple shipping addresses
while placing a single order. It also offers a 15-day, no questions asked money back
guarantee, states an official release.

Customers can review his order, apart from tracking the status of his orders online at
any point in time. It has multiple payment options like credit cards, cash on delivery
amongst others.

HomeShop18 CEO Sundeep Malhotra said "HomeShop18 is here to establish virtual


retail as the preferred shopping vehicle for the Indian consumer through unmatched
convenience, outstanding product quality and exceptional value, all delivered at the
customer's doorstep anywhere in the country. We are here to deliver an experience
that is both enjoyable and rewarding for all customer segments, with an assurance
that what you see is what you get and to emphasize this confidence, we offer a 15
days, no questions asked money back guarantee. Our aim is to continuously provide
value-added propositions for our customers and this is just the first step."

Said HomeShop18 VP finance and operations Raman Gulati, "This is a platform which
is built to deliver outstanding customer experience and it's uniqueness lies not just in
the way we have built the technology back-end, but more importantly in the way we
have partnered with the best brand owners, who share our goals to deliver
outstanding customer value. Of course, all of this is brought to life by some simple,
yet focused, customer practices such as free home delivery, money back guarantee
and more. I am confident that we will attract a large number of customers, who will
come on board and become HomeShop18 loyalists."

HomeShop18 plans to introduce loyalty programs, multi-level marketing and referral


marketing where customers can recommend it to other customers and gain points
for doing the same. It will also introduce detailed product infomercials and shows on
the website thereby enabling customers to view the product demo thoroughly before
purchasing the product.