Assignment DHM-MASA

ACKNOWLEDGEMENT

First of all I would like to thank those who helped in completing this project successfully.

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Assignment DHM-MASA

INTRODUCTION

The Housekeeping department must be the most important. It has the greatest proportion of
staffing hours to cover, the most staff, the most hours to cover and it is a cost center. Unlike the
restaurant and bar, which are revenue centers, and as long as they are not overstaffed, the more
staff you have the more revenue is generated. The housekeeping department is also the one the
customers notice most if anything is wrong. You have to have the right number of staff on duty,
or it shows.The housekeeping department can have the following staff depending on the size of
hotel. Housekeeper and assistant housekeepers, room maids, cleaners, staffmaids, cloakroom
attendants, houseporters, valets, laundry and linen keeper. The staff hours of cover depend on the
hotel and type of customer, business people require different time schedules to people on holiday
with children. The staff need to be scheduled accordingly and in a ratio to the number of guests
staying in the hotel. Fortunately, most people book ahead and the workload is known well in
advance, especially during peak periods.

For example, cleaning an occupied room takes 30mins/day, en-suite bathroom 6mins/day,
therefore a maid for every 13 occupied rooms. A hotel with 100 rooms(all occupied) needs 8
maids. Then we can sum this up for a year of 365 days, which comes to 2900 maid days per year.
We can then divide this by the number of days a maid works per year, say 240, and arrive at a
figure of 12 full time maids. Hence we can recruit the 12 maids and start using them on the
rooms. I haven't allowed for average occupancy, sickness rates, and a lot of other things which
readily come to mind, because at this point, the difficult thing is to find a way of sharing the
yearly workload on a day by day basis. This is the difficult part, just how do you allocate the
maids so that you have just the right number on every day.

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OBJECTIVES

A clean workstation free of debris and clutter is critical to maintaining a safe work
environment. Housekeeping is a continual effort, but one where the rewards are far
greater than the effort. The proper management of routine tasks should be maintained
at all times. Poor housekeeping affects all aspects of safety and can result in both
minor and major incidents. The hotel industry is fraught with competition and two-thirds of the
jobs available are service jobs with the largest departments being in housekeeping. All of the
services offered by the hotel industry can be duplicated from one location to another from one
country to another. Housekeeping can be a way to set a hotel apart from its competitors. In
addition housekeeping establishes a hotel's reputation for cleanliness and quality. It is vital to
have a strong housekeeping department in the hotel industry for the guests' health, safety and
comfort.

Housekeepers in the hotel industry are responsible for keeping the facility clean, safe and
comfortable for guests. Their jobs include cleaning rooms, changing bedding, cleaning all
bathrooms, replacing toiletries, cleaning common areas, doing laundry and ensuring a clean
overall appearance. These individuals may also be required to assist in other areas of the hotel.
They include all levels of housekeeping, from assistants to supervisors and executive
housekeepers. It is important to have housekeeping available 24 hours per day seven days per
week for guests in the hotel industry.Housekeepers are specially trained individuals. They can be
provided with performance-development programs to improve their work and assist them in
moving up in the hospitality industry. Housekeeping in the hotel industry can be a stepping stone
for future positions and promotions for housekeepers. These individuals learn key
communication and teamwork skills that can be used throughout the hotel industry, not just in
housekeeping. Proper selection and training are the key to maintaining a superior housekeeping
department within the hotel industry.

Although housekeeping is vital to the hotel industry, there are several challenges. Ensuring the
efficiency of the staff and cleaning chemicals is important. In addition, reducing waste and
reducing the environmental impact of the hotel industry can be done through housekeeping.
Training housekeeping staff to become more energy aware will aid with energy conservation and
also reduce the environmental impact of the hotel industry. Housekeeping staff will also be
required to anticipate guest needs. Finally offering educational opportunities to staff members on
all these areas will reduce the challenges the hotel industry faces in the housekeeping
department.

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HOUSEKEEPING TRENDS IN MALAYSIA

Today, the biggest challenge appears to be high-end hotels' desire to add products and services in
the room without impacting housekeeping productivity. More amenities and multilayered
bedding requires a higher level of service from the housekeeping staff. The best hotels are
responding by investing in more efficient equipment and better training.

Among the solutions: staggered shifts to keep up with evolving check-in and check-out cycles;
wireless technology to improve staff communication; and efficient equipment that saves on labor
and product. In addition, some hotels are allowing housekeepers to "buy rooms" to clean for a
specific price after having completed their daily assignment. And, with occupancies fluctuating
during this turbulent economic time, hotels are cutting their core housekeeping staffs and using
temporary agencies to cover when occupancies increase.

While sponges, cleaning rags and chemicals are still the heart and soul of a housekeeping
department, of hotels in Malaysia, has created a seamless, time- and money-saving ProHost
System that centralizes the linen and supplies handling and distribution process. The integrated
equipment is an ensemble of power assisted and non-powered Mobiles and Totes, which carry
program-loaded quantities from a centralized inventory location that is matched to each floor and
section. Each system is customized to fit the physical layout of the hotel, and the process is
designed to complement the operational goals and objectives of management.

MISSION

VISION

GOALS

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PROBLEM STATEMENT

1. What are the trends in Housekeeping Management in Hospitality Industry?

2. How does the trends in Housekeeping increases the Revenue of a Hotel?
3. Why does the Housekeeping Department is important in Hotels?
4. What are the latest and upcoming trends in Housekeeping Management?
5. To what extent has technology redefined the workings of a hotel’s housekeeping
department?
6. What according to you would be the latest trend in a career in housekeeping?
7. What is role of housekeeping department?
8. What are the responsibilities of housekeeping staff?
9. What are the challenges in Housekeeping department?
10. What reporting system is followed in housekeeping department?

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TRENDS IN ROOMS

Showering systems

Showering is a high point of the hotel guestroom experience. There are systems available with
chromatherapy (light/colour) combinations that integrate light with a steam selection of colours
ranging from blue to red. Complete with electronic chromalogic for single or rotating color
selection, they feature multiple vapour-sealed, low-voltages, high-performance LED light
modules. 

Something else we’re seeing in the shower stalls are linear shower drains. They are clean and
unobtrusive and eliminate the need for a centre shower drain. You can put the drain at the back
and in the sides. Studies show that women hotel guests do not like to stand over the drain.

Surfaces

New materials in the bath give designers lots of options, including new and vibrant color glass
tiles, glass mosaics, braided glass mosaics, stained glass and much more. For shower walls,
custom designs are not as pricey as they sound. There are surfaces available made of 75 percent
recycled content composed of post-industrial or post-consumer materials and bound by an
environmentally friendly resin, which comes in part from corn oil.
What new electronics will be a part of future bathrooms? I strongly believe we’ll see electric
floor warming and, yes, a “body dryer,” which I’ve talked about over the last two years, is being
launch

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Tips to keep the rooms clean:

• Don't put bedding you're going to reuse on the floor. Guests find it unseemly.

• Leave the pillows a guest put on the floor where they are. The guest put them there for a
reason. Loved this philosophy. More hotels should adopt it..

• The duvets are the least-popular feature to most housekeepers. During training, beds alone
occupy three days of practice. Just beds. Very important and arduous task.

• Hold the top corners of the pillow together and push the folded corners to the end of the inside
of the pillow case. Grab said corners from the outside with your other hand and then let the fold
go. Pull the rest of the case up in two pulls. These are tight, so pull hard. Lastly, fold a side of the
open end of the case in over the pillow and tuck the other side in after it and press down.

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TRENDS IN LAUNDRY

Laundry

The big news in the laundry room is that operators are realizing that while floating suspension or
soft mount washing machines are more expensive they are more cost efficient to Jim Gross a
laundry consultant with Technologies. In the long run Gross says these machines create
significant energy cost savings a big issue in the market today considering the escalating cost of
energy. In addition floating suspension machines do not have to be bolted into the concrete
which isolates the vibration of the spin cycles and avoids transmission of the vibration to other
parts of the hotel. Floating suspension washing machines run at higher rams. The faster the
machine spins, the less moisture retention in the items being washed. As a result, less electricity
is needed to dry and iron the linens, sheets and towels. The new machines also have
computerized drives versus drives with contacts and wiring and use less electricity. This can be
especially useful to upscale hotels because more of them are competing with 100% cotton 300
thread count bed sheets. These nicer sheets add weight to the laundry typically 8 pounds (4 kg)
per occupied room according to Gross.

In the dryer category burners are becoming more efficient and there are new methods to remove
lint. The most important thing for hotel laundry operators to understand Gross says is the BTU
needed to remove moisture from washed items and how that impacts energy costs. In fact Gross
says controversially hotels are lacking in qualified personnel to run their laundry facilities and
too often make equipment decisions based on short-term dollars rather than potential long-term
savings. Other ways for washer extractors to save on labour costs. Larger hotels may choose
high-capacity equipment such as continuous batch washing systems which process thousands of
pounds an hour and require minimal labour oversight. These systems use modular tunnel washers
extraction systems high-capacity dryers and conveyor shuttle systems to move goods throughout
the laundry room.

However, not every property has the luxury of a big laundry room and the need to service 500
hotel rooms. hotels in Malaysia, produces a 60-pound (27-kg) unit that can fit through standard
door openings (36 inches/91 cm). In fact the IPSO IPH product line includes numerous features
designed with the owner’s customer’s chemical company’s engineers and service people in
mind. The IPH-60 includes a patent-pending "Smart Spin," which allows the machine to reach
300 G-Forces and save time energy and money. The IPH will self-diagnose the balance of the
load and provide the correct G-Force to extract the load. The IPH line will take a 40% out-of-
balance load up to 95 Sits Flatwork Ironers offer several features and benefits such as labour
savings with one-person operation to feed, smooth, iron, fold, stack and count a space-saving
small footprint that requires less than 6 feet (1.8 m) from the front of the machine to the wall and
energy savings with ironers that use heated steel cylinders with a contact surface of 300
[degrees] .In addition a maintenance-free ceramic burner increases gas savings.

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TRENDS IN PUBLIC AREA

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TRENDS IN HORTICULTURE

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Assignment DHM-MASA

HOUSEKEEPING METHODOLOGY

Methology  is a self-directed correspondence program which consists of 12 modules that

provide generic, universal information on thetechnical skills of Housekeeping services.  
The program was designed from a health care perspective and is of value to housekeeping
workers, supervisors and managers.

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ADVANTAGES OF HOUSEKEEPING TRENDS

Advantages:

 Greater control on quality.

 Reduced safety concerns in terms of loss or damage to hotel property as the agencies are
usually bound by the agreement which would cover such costs.
 Choice of more contractors who have expertise in their field and who can work
simultaneously.
 Replacement of contractor is easier as compared to complete outsourcing.
 Core areas like the guestroom is under the control of hotel housekeeping.

DISADVANTAGES OF HOUSEKEEPING TRENDS

Disadvantages: However, a lot of disadvantages also creep in which need to be weighed

carefully by every housekeeper before selecting this option. The major difficulties which arise
due to selective outsourcing can be noted as:

 Confusion amongst staff

 In case of more contractual agencies, security risk
 Skilled manpower
 Inconsistent performance
 Different or same uniforms as that of hotel staff
 Honesty and loyalty of staff is debatable

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CONCLUSION

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REFERENCES

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APPENDICES

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