This action might not be possible to undo. Are you sure you want to continue?
Say what you mean, mean what you say.
´A manager·s number one problem can be summed up in one word: communication.µ
Thornton 1966 p. 237
´At least 80% of a manager·s waking hours are spent in verbal communication.µ
Whetten and Cameron, Developing Management Skills pages 216-217.
Q: ´What is« «your major problem in trying to get organization changes implemented? «the key factor explaining past success in effectively managing organizational change?µ .
µ* * The answer of a large majority of managers in Cameron (1994) major manufacturing organizations undergoing large scale changes .A: ´Communication.
Face-to-face The ability to effectively communicate face-to-face is the most critical characteristic in determining ´promotabilityµ. .
One-on-one For most managers. . one-on-one communication dominates all the other types In predicting managerial success.
Communication is a problem in every organization So who is at fault ? Managers seem to agree: .
Whetten and Cameron. almost everyone else in the organization.It s THEM. . Developing Management Skills pages 216-217. not me! In a survey of 8.000 people virtually everyone felt that he or she was communicating at least as well as. better than. and in many cases.
but don t feel a strong need to improve own skill level.Could this be you? agree that proficiency in interpersonal communication is critical to managerial success. Spitzberg 1994 .
130 .What is communication? ´any verbal or nonverbal behavior that is perceived by another person. p. Johnson. Frank P Johnson.µ David W. . Joining Together. Allyn and Bacon. 1994.
What is effective communication? Effective communication can be defined as the understanding of an intended message between two or more parties. .
.What is ineffective communication? Ineffective communication is the failure to have another party adequately understand an intended message.
Is the message you send the message received? SENDER ENCODING RECEIVER .
Is the message you send the message received? Message you send Message received Sender Encoding Receiver .
Is the message you send the message received? MESSAGE YOU SEND MESSAGE 5 Levels of Communication RECEIVED Sender Encoding Receiver .
5 Levels of Communication This is what was said: HI .
5 Levels of Communication 1st Level: What was heard HI .
cutie pie! . Greetings.5 Levels of Communication 2nd Level: What the SPEAKER thought he said.
I·m looking so good! .5 Levels of Communication 3rd Level: What the HEARER thought he said.
What a great day! 5 Levels of Communication Level 4: What the SPEAKER meant to say. .
What the HEARER wanted to hear Want to go out? .5 Levels of Communication 5.
What she heard What he said .
.The importance of communication: A basic organization goal is survival. Communication is the MAJOR way to influence the behavior of others to accomplish organizational goals. The behavior of people enables organizations to meet goals. The most successful managers are those who are skillful communicators.
1 ´Noiseµ is any element that interferes with the communication process. . The success of communication depends on HOW WELL NOISE is OVERCOME or CONTROLLED.Interpersonal communication process Reading #1: Memorize Figure 4.
We frequently send messages we are not aware of.Myths and realities about the nature of communication Myth #1: We communicate only when we intend to. .
Words do not have meaning.Myths and realities about the nature of communication Myth #2: We communicate as if words themselves had specific meanings. . meanings are in people.
Myths and realities about the nature of communication Myth #3: We think we communicate primarily with words. The majority of a message is based on nonverbal communication. .
. Communicating is a two-way activity in which feedback is vital.Myths and realities about the nature of communication Myth # 4: Communication is a oneway activity of TELLING people something.
. The message received is NEVER identical to the message intended by the sender.Myths and realities about the nature of communication Myth #5: The message we send is identical to the message received.
.Myths and realities about the nature of communication Myth #6: You can never give someone too much information. Information overload can be just as much of a problem as not having enough information.
NOISE in the Sender Attitude and frame of reference Appropriateness of language or other expression of the message Are you a credible sender? What do you need to do to gain more credibility? .
NOISE in the Receiver Attitudes Background Experiences that affect the decoding process What do I know about my intended receiver? What more do I need to find out? .
soft voice .NOISE in the Channel Environmental sounds ² static. whiney voice Annoying or distracting mannerisms ² mumbling. traffic Speech problems ² stammering.
Interpersonal Oral Communication Activity Now let·s see! How good are you? .