PRESENTED BY : NITIN DHADAGE SAGAR LAHOTI SMITA THORAT LEENA JADHAV ROHAN CHAVAN JAYASHANKARAN IYER 11 29 55 21 07 19

ABOUT ISO 
INTERNATIONAL ORGANIZATION OF STANDARDIZATION  DERIVED FROM THE GREEK WORD ISOS , MEANING EQUAL  EQUAL IS SIMILAR TO THE WORD STANDARD  ISO TECH COMMITTEE - TC 176 STARTED IN 1979 IN GENEVA

WHAT IS ISO ? 
AN INTERNATIONALLY ACCEPTED MANAGEMENT MODEL THAT MAKES A COMPANY DOCUMENT THEIR PROCESSES TO MAINTAIN CONSISTENT PRACTICES  METHOD THAT DICTATES HOW A COMPANY SHOULD PRODUCE THEIR PRODUCTS THROUGH A RIGOROUS DOCUMENTATION PROCESS  STANDARDS CREATED IN 1987 TO ELIMINATE COUNTRY TO COUNTRY DIFFERENCES, TO ELIMINATE TERMINOLOGY CONFUSION, TO INCREASE QUALITY AWARENESS

INTRODUCTION TO ISO 9000

ISO 9000 
ISO 9000 IS PRIMARILY CONCERNED WITH "QUALITY MANAGEMENT  DEFINITION OF "QUALITY" IN ISO 9000 REFERS TO ALL THOSE FEATURES OF A PRODUCT (OR SERVICE) WHICH ARE REQUIRED BY THE CUSTOMER  "QUALITY MANAGEMENT" MEANS WHAT THE ORGANIZATION DOES TO ENSURE THAT ITS PRODUCTS CONFORM TO THE CUSTOMER'S REQUIREMENTS.  VARIOUS QUALITY MANAGEMENT ADOPTED FOR ISO 9000:2000

PRINCIPLES

ISO 9000 
ISO 9000 WAS CONCEIVED IN 1987, UPDATED IN 1994, AND AGAIN IN 2000  THE REASONS FOR INTERNATIONAL STANDARDS ARE: y A CHEAPER PRODUCT y LESS WASTE y GREATER INTEROPERABILITY BETWEEN PRODUCTS y IMPROVED USABILITY y EASE OF MAINTENANCE  THE ISO 9000 STANDARDS APPLY TO ALL KINDS OF ORGANIZATIONS IN ALL KINDS OF AREAS

WHY USE ISO 9000 
FOR A COMPANY THAT DOES NOT HAVE A FORMALIZED METHOD OF MANAGEMENT CREATES CHAOS  PROVIDES A HIGHLY ORGANIZED STRUCTURE OF OPERATION  OFFERS A COMPETITIVE EDGE FOR COMPANIES  REQUIRED FOR SURVIVAL  CUSTOMER SATISFACTION

WHY USE ISO 9000 
EMPLOYEE CONFIDENCE  ALL PREVIOUS POINTS LEAD TO ONE THING
‡ INCREASED PROFITS ‡ AND KNOWING THAT A PRODUCT OF HIGHER

QUALITY IS BEING PRODUCED

IMPLEMENTING ISO 9000
1) DECIDE WHETHER TO DO IT OR NOT 2) SELECT A QUALITY MANAGER 3) SET UP THE ISO 9000 GROUP 4) FOSTER EMPLOYEE CONFIDENCE 5) WRITE A QUALITY POLICY

IMPLEMENTING ISO 9000
6) DEFINE EMPLOYEE RESPONSIBILITIES 7) CREATE A MANUAL 8) GET AUDITED 9) GET CERTIFIED 10) MAINTAIN CERTIFICATION

ISO 9000 FAMILY 
ISO 9001 - DEALS WITH DESIGN INPUT AND OUTPUT, VERIFICATION, CHANGES, DEVELOPMENT, PRODUCTION, INSTALLATION, SERVICING. DOES NOT DEAL WITH THE DESIGN PROCESS ITSELF  ISO 9002 - PRIMARILY DEALS WITH PRODUCTION OPERATIONS AND ASSEMBLY  ISO 9003 - DEALS WITH FINAL INSPECTION AND TESTING  ISO 9004 - ORGANIZATIONS THAT PROVIDE SERVICES TO CUSTOMERS

ISO 9000:2000 
REVISED FROM ISO 9000:1994  FOR ORGANIZATIONS THAT ARE ALREADY CERTIFIED TO UPDATE THEIR QUALITY SYSTEMS  DIFFERS FROM ISO 9001:1994 IN TERMS OF QUALITY MODELS  EMPHASIZES CONTINUAL IMPROVEMENT, MANAGEMENT RESPONSIBILITY, AND RESOURCES MANAGEMENT  IT IS MORE BROADER

REASONS TO COMPLY 
MARKETING  PUBLIC PROJECTS &
10% Improve quality 10% - Other reasons 15%Access new markets 15% - Gain competitive advantage 35% Pressured by customers 15% - Need to anticipate registration

GOVT REQUIREMENTS

STUDY CONDUCTED BY RAYNER AND PORTER 

OVERSEAS TRADE & MARKET AND BIG BUSINESS THREATS  REDUCE TIME FAILURE & COSTS OF CUSTOMERS CLAIMS. IMPROVE CUSTOMER SERVICE AND CUSTOMER LOYALTY

DRAWBACKS TO ISO 9000 
NO GUARANTEE OF PROFITABLE RESULTS  BUREAUCRATIC PROCESSES  ISO IS NOT CHEAP, BOTH IN TIME AND MONEY  PROJECTS NEED IMPLEMENTATION

TO

BE

HALTED

FOR

THE

BENEFITS OF ISO 9000
A STUDY CONDUCTED BY MCADAM AND MCKEOWN SHOWS :  37% - INCREASED PRODUCTIVITY  23% - INTERNAL BENEFITS (I.E. REDUCED COST)  14% - GREATER CONTROL  37% OF THE BUSINESSES RECEIVED BENEFITS WITHIN THE FIRST YEAR OF ISO 9000 CERTIFICATION

BENEFITS OF ISO 9000 
CUSTOMERS CAN BE CONFIDENT IN A COMPANY THAT KNOWS THE IMPORTANCE OF QUALITY ASSURANCE  ENHANCEMENT OF :‡ ‡ ‡ ‡ ‡ ‡

SALES & QUALITY COMPETITIVENES RECORD KEEPING INTERNAL COMMUNICATION & OPERATIONS CUSTOMER SATISFACTION & RETENTION MARKETING & INTERNATIONAL TRADE EMPLOYEE MOTIVATION & PRODUCTIVITY 

THEREFORE, INCREASE IN PROFITS

INTRODUCTION TO ISO 14000

ISO 14000 
ISO 14000 REFERS TO A FAMILY OF VOLUNTARY STANDARDS AND GUIDANCE DOCUMENTS TO HELP ORGANIZATIONS ENVIRONMENTAL ISSUES.  THE BASIC CONCEPT UNDERLYING THE ISO 14000 SERIES IS THAT IN ORDER TO CONSISTENTLY MEET ENVIRONMENTAL PERFORMANCE EXPECTATIONS, AN ORGANIZATION MUST IMPLEMENT AND MAINTAIN AN EFFECTIVE ENVIRONMENTAL MANAGEMENT SYSTEM.

HISTORY 
ISO 14000 WAS DEVELOPED COMMITTEE ISO/207

BY

TECHNICAL 

IN 1996, ISO ADOPTED THE FIRST AND MOST IMPORTANT OF THE ISO 14000 SERIES STANDARDS, ISO 14001.  THE ISO 14000 SERIES STANDARDS APPLY A MANAGEMENT SYSTEMS APPROACH TO AN ORGANIZATIONS ENVIRONMENTAL ISSUES  IMPLEMENTED IN 132 COUNTRIES

ABOUT ISO 14000 
THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION HAD LED TO THE DEVELOPMENT OF THE INTERNATIONAL STANDARD FOR ENVIRONMENTAL MANAGEMENT SYSTEM SERIES (ISO 14000).  IN THE PRESENT DAY, ENVIRONMENTAL MATTER IS NOT LIMITED ONLY IN ONE COUNTRY OR SPECIFIC AREA. THE ENVIRONMENTAL IMPACT EFFECTS EVERYWHERE AND LEADS TO PROBLEM ALL OVER THE WORLD.  ENVIRONMENTAL CONSERVATION HAS BECOME SO COMPLICATED THAT IT CAUSES PRESSURE TO ALL BUSINESS ORGANIZATIONS.

Environmental management system

Environmental Communication

Greenhouse gas accounting and Verification

Life Cycle analysis

ISO/TC 207 ISO 14000 Family

Environmental aspects of product

Environmental Performance evaluation

Environmental labels

ISO 14000 
WHAT? 

WHY? 

HOW?

GOAL OF ISO 14000 
PREVENTION OF POLLUTION.  CONTINUAL ENVIRONMENTAL IMPROVEMENT.  COMMITMENT TO COMPLY WITH ENVIRONMENTAL LAWS AND REGULATIONS  APPLICABLE IN SIZE AND SCOPE.  ESTABLISH FRAMEWORK FOR SETTING REVIEWING OBJECTIVES AND TARGETS

AND 

DOCUMENTED, IMPLEMENTED, MAINTAINED, AND COMMUNICATED TO EMPLOYEES.  AVAILABLE TO THE PUBLIC

WHY USE ISO 14000? 
INTERNAL BENEFITS :‡ REDUCE INCIDENTS AND LIABILITY ‡ EFFICIENCY ‡ PERFORMANCE ‡ IMPROVED CORPORATE CULTURE

WHY USE ISO 14000? 
EXTERNAL BENEFITS :‡ THIRD PARTY ASSURANCE AND RECOGNITION: ‡ MARKET ACCESS & REGULATORY RELIEF ‡ EXPRESSION OF DUE DILIGENCE ‡ PUBLIC IMAGE AND COMMUNITY RELATIONS: ‡ FINANCIAL MARKETS

ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL ANALYSIS

ENVIRONMENTAL POLICY

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY

ENVIRONMENTAL MANAGEMENT SYSTEM

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING: ‡ Identifying and Evaluating Aspects ‡ Identifying Legal Requirements ‡ Fixing Goals and Targets ‡ Establishing Environmental Management Programs

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING IMPLEMENTATION AND OPERATION: ‡ Organization and Personnel ‡ Training, Awareness and Professional Competence ‡ Communication ‡ EMS Documentation ‡ Control of Documentation ‡Operational Control ‡ Emergency Plan and Answer Capacity

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING IMPLEMENTATION & OPERATION CHECKING AND CORRECTIVE ACTION: ‡ Monitoring and Measurement ‡ Non Conformity, Corrective and Preventive Actions ‡ EMS Audit

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING MANAGEMENT REVIEW: ‡ Redefinition of Targets ‡ Modification of Policy required ‡ Modification Documentation IMPLEMENTATION & OPERATION

if of

CHECKING & CORRECTIVE ACTION

ENVIRONMENTAL ANALYSIS ENVIRONMENTAL POLICY ENVIRONMENTAL MANAGEMENT SYSTEM PLANNING MANAGEMENT REVIEW IMPLEMENTATION & OPERATION

CHECKING & CORRECTIVE ACTION

ENVIRONMENTAL DECLARATION

JAMSHEDPUR, FIRST ISO 14001 CITY IN THE COUNTRY

ENERGY USE REDUCTION
Ways of effective energy Results/ Benefits utilization

‡ Modernisation of plant and machinery ‡ Use of fuel substitutes ‡ Recovery and re-use of by-products ‡ Retirement of old units.

‡ Drop in energy consumption from 45.39 G. Joules/tonne to 29.52 G. Joules/ tonne of crude steel ‡ Reduction in labour cost

WATER USE REDUCTION
Ways of effective Water Results/Benefits utilization

‡ Close monitoring of water losses ‡ Recycling of ash ‡ Quenching water from power houses ‡ Recycling of treated sewage water for steel making and of waste water from various drains

‡ Water consumption has reduced by more than 4.2% ‡ Supply of water for domestic use ‡ Total pollutant discharge in waste water streams from 0.211 to 0.178

RECYCLING
Ways of effective recycling and use of raw materials ‡ Raw materials from its captive mines and collieries ‡ Purchase of waste material from the market Results/ Benefits

‡ Reduced raw material consumption from 3.93 t/tss in 1999-2000 to 3.12 t/tss ‡ Reduced labor cost

Savings = Rs 114 Lacs. Investment = Rs 21 Lacs

Recovery of exhaust steam of turbo boosters by application of Thermocompressor.

BENEFITS OF ISO 14000 
LESS POLLUTION  REDUCED COST DUE TO WASTE MANAGEMENT  SAVINGS IN CONSUMPTION OF RESOURCES, ENERGY AND RAW MATERIALS  LOWER DISTRIBUTION COST  CONTINUAL IMPROVEMENT OF ENVIRONMENTAL PERFORMANCE  IMPROVED CORPORATE IMAGE AMONG y CUSTOMERS y REGULATORS y PUBLIC  HIGHER QUALITY GOODS AND SERVICES,  INCREASED LEVELS OF SAFETY,  INCREASED PROFITS.

ISO 14000 DOESN T STAND FOR 
IS NOT A PRODUCT AND PERFORMANCE STANDARD.  DOES NOT ESTABLISH LEVELS OF POLLUTANTS OR PERFORMANCE.  DOES NOT ESTABLISH TEST STANDARDS.  DOES NOT INVOLVE INITIAL PERFORMANCE TESTING.  DOES NOT REQUIRES PERFORMANCE GOAL.

OR

ESTABLISH

FINAL 

DOES NOT REQUIRE THE MEETING OF ZERO EMISSIONS.  DOES NOT MANDATE BEST PRACTICE TECHNOLOGY.  DOES NOT REQUIRE DISCLOSURE OF PERFORMANCE LEVELS.  DOES NOT REQUIRE DISCLOSURE OF AUDIT RESULTS.

SIMILARITIES ISO 14000 AND ISO 9000 
POLICY AND DEFINED ORGANIZATION AND RESPONSIBILITIES  DEFINED AND DOCUMENTED STANDARD PRACTICES  CONTROL OF CRITICAL OPERATIONS  DOCUMENT CONTROL TRAINING  RECORDS SYSTEM  INTERNAL AUDITS  CORRECTIVE ACTION SYSTEM  MANAGEMENT REVIEW FOR CONTINUAL IMPROVEMENT

DIFFERENCES ISO 14000 AND ISO 9000
ISO 9000 ISO 14000 1.ENCOURAGE ORGANIZATIONS TO INSTITUTE QUALITY ASSURANCE MANAGEMENT PROGRAMS. 2.THE MAJOR SYSTEM REQUIREMENTS ARE DEFINED BY CUSTOMERS 1.DEALS WITH THE MANAGEMENT OF THE ENVIRONMENTAL EFFECTS OF AN ORGANIZATION 2.CUSTOMERS AS WELL AS MANY ADDITIONAL STAKEHOLDERS

3.INCLUDES EVALUATION OF SUPPLIERS AND REVIEW OF CUSTOMER CONTRACTS.

3.INCLUDE METHODS OF EVALUATING ENVIRONMENTAL IMPACTS AND SYSTEMS

4.THE GOALS OF A QUALITY SYSTEM ARE GENERALLY QUITE CLEAR

4.THE SITUATION FOR ENVIRONMENTAL SYSTEMS IS NOT SO STRAIGHTFORWARD

«THANK YOU

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