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QUEZON CITY POLYTECHNIC UNIVERSITY

E-BOOKS AND ONLINE SALES SYSTEM FOR INNOVA OPTICS AND DENTAL SPECIALIST

A Project Paper Presented to The Faculty of the Information Technology QUEZON CITY POLYTECHNIC UNIVERSITY

In Partial Fulfillment of the Requirements for the Degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

Carmen, Gladys R. Escueta, Michael S. Estellero, Jonathan C. Muchillas, Nio Dennis C.

April 2011

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APPROVAL SHEET In partial fulfillment of the requirements for the degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, this project study entitled E-BOOKS AND ONLINE SALES SYSTEM FOR INNOVA OPTICS AND DENTAL SPECIALIST, has been prepared and submitted by Carmen, Gladys C. , Escueta, Michael S. , Estellero, Jonathan C., Muchillas, Nio Dennis C., who is hereby recommended for oral examination.

PROF. LETICIA V. SARABIA, LCB, MEM Adviser Approved by the committee on Oral Examination with a grade of _________.

ENGR. MARC VOLTAIRE A. PADILLA, MIS Chair

Member

Member

Accepted and approved in partial fulfillment of the requirements for the degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY.

ENGR. MARC VOLTAIRE A. PADILLA, MIS Chair, Information Technology Date: __________________ iii

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DEDICATION

This thesis is dedicated to our parents that given us support in all aspect and to our professors, thesis adviser and technical adviser that teaches us on how to fulfill our goals, to our friends and especially to our God almighty.

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ABSTRACT

Title

: E-BOOKS AND ONLINE SALES SYSTEM FOR INNOVA OPTICS AND DENTAL SPECIALIST : CARMEN, GLADYS R. ESCUETA, MICHAEL S. ESTELLERO, JONATHAN C. MUCHILLAS NIO DENNIS C. PROF. LETICIA V. SARABIA, LCB, MEM

Researcher

Adviser

Degree Date Completed

: :

Bachelor of Science in Information Technology April 2011

There are many online businesses in the internet. People have many choices to buy and inquire through the internet. Many types of things are there in online business such as, households, attire, and many more. Now a day's people are so busy that they have no time to go to shopping malls, to inquire and buy the things they want. Everyone likes to do online shopping and communication. That's why importance of online shopping and communication is increasing with the passage of time and one cannot deny this fact. Online shopping is the process consumers go through to purchase products or services over the Internet. An online shop, ev

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shop, e-store, internet shop or online store causes the physical analogy of buying products or services at a bricks-and-mortar retailer or in a shopping mall. And it helps the business owners to advertise and manage their business. So, now the proponents was conducted a study for Innova Optics and Dental Specialist. The said business entity is an optical and dental clinic located at 2nd Floor Susano Complex, Quirino Hi-Way,

Novaliches, Quezon City. The Innova Optics and Dental Specialist offered Consultation, Extraction, Restoration, Prophylaxis, RCT,

Denture, Dental X-Ray. This clinic does not have any computer based system for its business even though they have an existing computer system. The clinic is in charge of keeping track of the records of each and everyone customers. These records are important for different purposes and sales recording that the clinic is being used. The system that the clinic is being used is the manual based process for all the services it gives to its customers. They manually handle files and information they get. For instances, in getting the customer records, they issue a application form to the resident requesting for their services. The business experienced hard and long procedure in accessing the records they have when it is needed and the redundancy of the records. Also, the company finds it difficult to attract clients due to lack of advertisement.

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The proponents proposed an E-Books and Online Sales System that will help the business as well as the owner, employees and customers of the clinic. This system is a complete inexpensive system for management of sales, purchases, payments, selling and customer records. This system will help the user in creating sales orders, service/s rendered, customer profiles and sales reports for monitoring the business. The system provides an interaction between company and the members/guests of the system. The Innova Optics and Dental Specialist can sell their products online with the help of the propose system. The system provides security in all records of the company and no one can easily access the sales record unless the person is permitted to do so. And the researchers add a hardware device LED Sensor Interface that will be triggered and will post a product status when it is already sold by the customers. The developers of the new system can refine its design by breaking the system down into smaller tasks and then estimating the time spent to complete it. The focus of this study is the use of many tools with a collaborative mindset of the developers to systematically improve business through the

implementation of a new information system.

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TABLE OF CONTENTS Title Page i Approval Sheet.. Dedication.. iii Abstract List of Tables... List of Figures. CHAPTER 1 BACKGROUND OF THE STUDY AND ITS SETTINGS Background of the Study 1 Objectives of the Study General Objective Specific Objectives Scope and Delimitations of the Study 4 Scope Delimitations 6 Significance of the Study 6 CHAPTER 4 4 1 ii iv viii ix

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2 8 Review of Related Literature and Studies Conceptual Model of the Study 15 Definition of Terms 20 CHAPTER 3 METHODOLOGY Project Development Data Gathering Procedure Respondents, Statistical Tools, Settings 31 Respondents 31 Statistical Tools Settings Systems Development Life Cycle 33 Project Criteria Instrument and Techniques CHAPTER 4 RESULTS AND DISCUSSION 34 35 31 32 29 29 viii 8 THEORETICAL FRAMEWORK

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CHAPTER 5 SUMMARY OF FINDINGS, CONCLUSIONS, RECOMMENDATIONS Summary of Findings Conclusions Recommendations REFERENCES APPENDICES RESEARCHERS CURRICULUM VITAE ix

LIST OF TABLES

TABLE

TITLE

PAGE

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LIST OF FIGURES

FIGURE PAGE 2.1 3.1 3.2

TITLE

The Conceptual model of the study Topographical map of Innova Optics and Dental Specialists System Development Cycle

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1 CHAPTER I BACKGROUND OF THE STUDY AND ITS SETTINGS Background of the Study Today, the Internet presents a convenient and widely accessible vehicle for allowing patients to view their medical records. It has the potential to be an important tool for improving patient-physician communication and for making care more patient-centered. Indeed, the Internet is already having a profound effect on the way that patients and clinicians interact. Patients are accessing medical information from a variety of Internet sources, enabling them to have greater input into decision making about their health care. This in turn is causing a dramatic shift in the traditional physician patient relationship; many patients are no longer relying exclusively on the physician for information about their health or medical condition. Giving patients access to their medical records has been proposed as a method for improving medical care by better educating patients and

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more fully engaging them in medical decision-making. Such access holds promise for educating patients about their medical conditions; improving adherence to medical and lifestyle changes; increasing trust in the physician; better preparing the patient for the office visit; enhancing the patients sense of mastery over his or her condition; providing reassurance about allowing patients to correct errors in the medical record. 2 Having disorganized patient record system, the company suffers lost of sales and patients records. Hence, the company is less competitive than its competitors and unable to attract more clients. Also having hard time in accessing the records and information of a specific person for it is not sorted out accordingly, the safety of all the files they store and how they will maintain and update the records. The main problem concerning the given company is that they do not have a centralized and accurate system for storing records they have, these are very important to them. How they will have a file maintenance system and will lessen the burden of works they usually do in getting, keeping and updating the files. Innova Optics and Dental Specialists (Innova), an optical and dental clinic located at 2nd Floor Susano Complex, Quirino Hi-Way, Novaliches, Quezon City is one of those entities having to dealt with

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concerns with the patients record system as well as how it can improve its marketing strategy. It started on December 11, 2004 with one (1) staff dentist and a medical secretary. It is owned by Dr. Rhona M. Subagan, a Doctor of Dental Medicine who graduated from National University (NU). The Clinic has a partnership with Optical Clinic owned by Dr. Armila DavidCablay and has a branch located at Sampaloc, Manila. The Innova Optics and Dental Specialists offer Consultation, Extraction, 3

Restoration, Prophylaxis, RCT, Denture and X-Ray. It strives to meet the needs of its customers for total value by offering a good service. Based on the interview conducted with Dr. Subagan, she said that the clinic has no patient records system. Also, the company finds it difficult to attract clients due to lack of advertisement. They presented to the researchers the unorganized files of the business that affect the quality of their service. And the problem affects the business further development. The business used the traditional manual system because of they do not have enough knowledge in computer-based system. As the result, the business experienced hard and long procedure in accessing the records they have when it is needed and the redundancy of the records. Also, they find it difficult to attract clients due to lack of advertisement.

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Due to the seen problem it causes redundancy of works, extra time consumed that leads to the delay of business process, and contributes to more pending tasks. In addition to this, the previous system is somewhat short of advertisement to promote the clinic to a wider range. The above mentioned concern motivated the proponents to conduct a study and develop a new system that will enhance the process of the company. Through the proposed system, Innova will be able to compete with the rival competitors by using a computer-based system. It could be able to advertise their business through the netbased system, and to sell their products online. Also, they could be able to manage and organize their records such as the customers profile, and other related information and avoid the filing up of voluminous forms. Through this, the company could be able to secure their records and to provide a good interaction between them and their customers. The proposed system E-Books and Online Sales System is capable of advertising the companys products and services, 4

reservations and selling of their products online. The E-Books and Online Sales System is a complete inexpensive system for

management of sales, purchases, payments and customer records. This system will help the users in creating sales orders, services rendered and customer profiles. It also includes LED sensor interface

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connected to the computer server and will be triggered when the products has been purchased online. The E-Books and Online Sales System is a net-based system with an online store that helps company to manage their business operations efficiently and could be more accessible nationwide. It is also a website that advertises the products, services and gives information about a certain company. Nowadays, Advertisement plays an important role to market the companys services and products. The developers of the new system can refine its design by breaking the system down into smaller tasks and then estimating the time spent to complete it. The focus of this study is the use of many tools with a collaborative mindset of the developers to systematically improve business through the implementation of a new information system. Objectives of the Study General Objective: The general objective of the study is to develop an E-books and Online Sales System for Innova Optics and Dental Specialist. Specific Objectives: The study has the following specific objectives: 1. To develop a patients medical record system 2. To design a website for the advertisement of the company, an online sales system of their products. 5

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3. To evaluate its performance in terms of: a. Manageability b. Security c. User friendliness d. Reliability e. Accessibility f. Scope and Delimitation of the Study Scope The study is focused on a net-based system with a sensor type interface for the sales and advertisement of Innova Optics and Dental Specialist owners, employees and customers. The website of Innova consist of E-books, which includes the business profiles, a brief history, organizational structure, contact information and its products and services offered. The proposed system can connect the customers and owners of the business through online communication. With this system, the user can create their account, including their personal information, so that the clients can connect or communicate with the business owners and has a Log-in trail report. The system also features an online store, for reservation and purchasing of their products such as eyeglasses and contact lenses. In terms of payment, the customers can pay or order through online via credit card. It can generate reports of the sales and save data on the systems database. The system will 6

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be benefiting the business owners and customer or clients through a more efficient and effective business transaction. Also, it helps the owners to save and organize records by the use of the systems database. The development of the proposed system is within the school year 2010-2011 to provide a solution based on the seen problem of the company. In developing the proposed system, the researchers used different languages and applications composed of Hypertext Markup Language (HTML), Adobe Photoshop CS3, 7

Macromedia Flash 8, Php and a little JavaScript scripting codes using Dreamweaver Cs3 software, phpMyadmin, MySQL for database, Cpanel for the online hosting and LED for the hardware device.

Delimitations The researchers limited this study for Innova Optics and Dental Specialists only. The proposed system is not capable of any wireless connection such as Bluetooth and infrared and does not deal with the other process of the company. Only trained personnel can do the maintenance of the proposed system and hardware. The delivery process of the products is within the country only.

Significance of the Study The researchers conducted this study to develop a new system for Innova Optics and Dental Specialist that will really fit to their

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business and to provide a solution to the seen problem of the said company and to systematically improve business through the

implementation of a new information system. 1. Company The company will be able to compete with the other competitors using computer-based system. It could be able to advertise their business through the net-based system, and to sell their products online. Also, they could be able to manage and organize their records such as the customers profile, and other related information and avoid the filling up of voluminous forms. Through this, the company could be able to secure their records and to provide a good connection between them and their customers. 2. Clients The customers will be able to access easily the services of the company at anytime through the use of the online sales system and to lessen the time consumption without the need of personal transaction. 3. Proponents The proponents will be able to broaden the proponents knowledge about system analysis, cycle and development and to expose themselves in their field through Principles and Concepts from books, journals and online resources. Techniques gained through experiences and Tools learned from the institution. 8

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4. Future researchers The future researchers will be able to read and use this research paper as a reference for their own and other related studies and to improve this for further development due to the rapid advancement of technology.

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CHAPTER II THEORETICAL FRAMEWORK Review of Related Literature and Studies The review of related literature and studies includes articles, and recent studies that are related to E-Books and Online Sales System. They were used to equip the researchers of ideas in developing their proposal. REVIEW OF RELATED LITERATURE E-Books and Online Sales System 1.E-books An e-book, as defined by the Oxford Dictionary of English, is an electronic version of a printed book which can be read on a personal computer or hand-held device designed specifically for this purpose (Noorhidawat and Gibb, 2009). A small, portable device onto which the contents of a book in electronic format can be downloaded and read contents are in an electronic format (Houghton Mifflin, 2009). It is described that an e-book can be seen digitally in a computer or any electronic devices that includes a wide collection of words, articles or any reading materials. The computer technology has brought some revolutionary changes in

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the lifestyles of human beings over past few decades. These sophisticated technologies led to the virtualization of many things around us. Starting from the Email, this trend never looked back and even it resulted in virtual books which are generally known as EBooks (Filion, 2009). Advantages of E-books This also gives new opportunities to people engaged in ecommerce. Instead of having to mail cumbersome documents about their services to customers, they might be able to offer them in digital form. I know this is already done via email and on websites, but they could become more mobile and they wouldn't have to be printed out if they could be accessed on an e-book (Lockard , 2009). E-books present a number of key advantages both to the makers and purchasers of contents as well as the condensed assembly cycles, allocation controls that authorize broader passage of more timely material, and new methods of presenting content on a meticulous subject (Huang, 2008). An entrepreneur can write informative or promotional content for alluring the potential web visitors towards the company website. This enables you to promote the products and services online and build favorable company reputation (Ritz, 2010). 10

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One of the things standing in the way of e-book adoption may simply be the ingrained habits of people raised on paperbased materials. As this generation passes, e-book adoption will likely grow (Nantel, 2007). All of these advantages mean that e-books can help with bottlenecks in the supply chain, those times when a lecturer recommends a particular textbook but the library only has a handful of short-loan copies (Harris, 2009). E-books are delivered almost instantaneously and is searchable (Sasson, 2010).

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2.Online Sales System Online shopping is defined as a computer

activity/exchange performed by a consumer via a computerbased interface, where the consumer's computer is connected to, and can interact with, a retailer's digital storefront through a network, the popularity of this medium of exchange has allowed the existence of a free market with intense competition (Changchit, 2005).

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Advantages of Online Sales System So as we can see the advantages of automated systems when starting online businesses are immense because it not only saves the individual time but also means that they are not missing out on any aspect of an Internet business and are not overwhelmed with too much at the start. It is effectively like having your own sales assistant working for you but not having to worry about paying them each month. Automated systems have become extremely powerful and all the successful Internet marketers are now using them and it is certainly easy to see why (Iwaniszewski, 2010). Online shopping widened the target audience to men and women of the middle class. At first, the main users of online shopping were young men with a high level of income and a university education. This profile is changing. Sociocultural pressure has made men generally more independent in their purchase decisions, while women place greater value on personal contact and social relations (Bigne, 2005). "The low cost of entry has attracted hundreds of

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companies, large and small, to the level playing field of cyberspace(Dowling, 1996). The first advantage that this online ordering system provides is that the customers can order at any point of the

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day Next advantage is the ease of use Third advantage for the restaurant owners is that they dont have to set up their own servers and then keep maintaining them (Cornell, 2009). The recent development of software agent web sites has offered the online customer a great shopping environment. They provide online customers a great variety of products and comparative prices on a product from each of the Internet stores linked to the agent web site (Wang and Huarng, 2002). Disruptive advertising is necessary to keep the web sites they like to visit free (Safran, 2001). REVIEW OF RELATED STUDIES Significance of Website and Online System We find that matching an ad to website content and increasing an ads obtrusiveness independently increase purchase intent 13

(Goldfarb and Tucker, 2010). The implementation of the development of the website had given to the development of the UK-Based IBOs alternatives which can enhance in managing their businesses. There is a rapid attraction in the number of the customers in trying for the new service online while the promotions had encouraged the repetition of the new site through the demonstration of the new benefits (Butod, 2010).

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Anticipated that e-commerce market would grow from $228 billion in 2007 to $288 billion in 2009 (Forrester, 2006). 29% of consumers indicated that they are extremely or very likely to research products online before purchasing them in a store.53% of respondents said an in-store return option would increase their likelihood to purchase online. (Miller, 2010). People strongly prefer to do their own research online versus speaking to a knowledgeable sales associate in-store (Schulte, 2010). Online shopping is on a growth path and has become a determining factor in the growth of the entire retail sector, according to a recent study. Net-based sales accounted for almost half of the growth in retail spending in 2005, the study revealed (Demarzio, 2006). Online shopping has been a growing phenomenon in all four corners of the world, in particular amongst countries possessing highly developed infrastructure available for marketing activities through the internet (Delafrooz, 2010). The emergence and ubiquity of the Internet has proven itself of having huge potential as an advertising medium. Online advertising has been the fastest growing part inside the whole advertising industry (Gilbert and Lin, 2007). The results indicate that highly innovative travelers are mainly influenced by their positive attitudes when they embrace online shopping; while less innovative travelers rely on both attitude and the

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referral's opinions to reduce uncertainty inherent in online transaction (Young Lee, 2006). Creation of effective interactions between websites and consumers is one of the main concerns of every e-commerce company as a means of ensuring success of the online business (Khatibi, 2009). Synthesis Based on the readings presented, the researchers concluded that applying web-based system will innovate the environment,

performance and quality of a business into a more efficient and effective output. So the related literature and studies of this study summarizes that turning business into online is the better way to grow faster and to have a wider audience. A major advantage in using web-based system is speed. They can process information much more quickly than humans and so this means that there is an increase in productivity which means more can get done, therefore the researchers were able to develop an E-books and Online Sales System for Innova Optics and Dental Specialists as an improvement for their company.

16 Conceptual Model of the Study

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On the basis of the foregoing concepts, theories and findings of related literature, studies and insights from them, a conceptual model was developed as shown below: INPUTS OUTPUT PROCESS

Knowledge Requirements a) Online Sales System b) E- Books c) Innova d) LED Sensor

System Analysis a) Requirement Analysis b) Requirement Definition System Design

Software Requirements a) Any Operating System b) SQL Server c) phpMyAdmin d) Adobe Flash 9.0 or higher Hardware Requirements a) Computer b) LED Digital Display

a) VTOC b) DFD c) HIPO d) Context Diagram e) GUI System Development a) Gantt chart b) Program Flowchart c) CBA

E-Books and Online Sales System

Figure 2.1 The Conceptual model of the study

17 I. INPUT 1. Knowledge Requirements

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The study made use of different requirements to obtain the appropriate design for the proposed system. Series of interviews was done on the company to facilitate the presented problem based on the seen concern and to gather relevant data that will be use for the formulation of the solution. The proponents were able to conduct research about E-books, online sales system, and led sensor to equip themselves on the development and design process. 2. Software Requirements Based on the conducted research the proponents

determine the software suited for the development and design of the proposed system. The operating system to be used is any Microsoft Windows Seven series because it was intended to be a more focused, incremental upgrade to the Windows line, with the goal of being compatible with applications and hardware and includes a number of new features, such as advances in touch and handwriting recognition, support for virtual hard disks, improved performance on multi-core processors, improved boot performance, DirectAccess, and kernel improvements..

PhpMyAdmin as an open source tool written in PHP intended to handle the administration of MySQL over the World Wide Web since it can perform various tasks such as creating, modifying or deleting databases, tables, fields or rows; executing SQL

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statements; or managing users and permissions. SQL Server for data storage and logging of user data due to its relative simplicity and ease of use, which is enabled by an ecosystem of open source tools such as phpMyAdmin. 3. Hardware Requirements The proponents determine also the hardware needed for development and design that will suit the software. The

computer that will perform the most vital part in the process that will receive inputs, process it and produces the desired output. The led used as an indicator device. The capacitors and resistors are for smoothing the output of the power supplies and to limit the flow of electric current. II. PROCESS 1. System Analysis Through the research conducted, the proponents analyzed that applying the given requirements for the proposed system is suited to accomplish the specified operation. For this system we recommend Microsoft Windows Seven Operating System, this is a version of Microsoft Windows, a series of operating systems produced by Microsoft for use on personal computers, including home and business desktops, laptops, netbooks, tablet PCs, and media center PCs. For database management, PhpMyAdmin is the better tool for the reason that it is an open source

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application. It is a web based that runs on any server capable of handling PHP. The computer specifications must be; Pentium 4 above, 1GB memory, 160 HDD and 256 MB VGA. And for the hardware integration LED Digital display is connected on the developed system and serve as an indicator device. 2. System Design After the system analysis, the proponents started to design the system which includes Visual Table of Contents, Data Flow Diagram, Hierarchal Input Process Output, Context Diagram and Graphical User Interface. This will show the flow of data processing and its interface. 3. System Development Through the system analysis and design, the proponents were able to develop the proposed system in which it includes the application of all requirements formulated through research and studies. It involves planning of computer program

development, for sketching out the structure of the program before the actual coding takes place. In these phase, Pseudo code plays an important role for the functionality of the proposed system through the use of program flowchart. It also involves the bills of materials use which is shown in the Cost Benefit Analysis and the schedule of activity done.

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System testing of the developed system will be conducted in Innova for their insights as the respondent of the study. III. OUTPUT E-books and Online Sales System is a net-based system with Led digital display indicator device. This system will revolutionize the profit of the company by having a large market scale. Ordering products and services will be more accessible by the customers. The information was then placed in the companys database. Then the Led indicator will respond by informing the user about the product status and its availability. Definition of Terms Capacitor: is a passive electronic component consisting of a pair of conductors separated by a dielectric (insulator).

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Contact lens: is a corrective, cosmetic, or therapeutic lens usually placed on the cornea of the eye. Cyberspace: is the electronic medium of computer networks, in which online communication takes place. Database: consists of an organized collection of data for one or more uses. Denture: A synthetic replacement for all of your teeth in either upper or lower jaw. Digital: is most commonly used in computing and electronics. Diodes: a crystalline block of semiconductor material. 21

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E-Books: is an e-text that forms the digital media equivalent of a conventional printed book. E-commerce: consists of the buying and selling of products or services over electronic systems. Extraction: surgical removal of a tooth from the mouth. Log-in trail report: are the recorded details of log-in activities a system. MySQL: is a relational database management system that runs as a server providing multi-user access to a number of databases. Online: often refers to the Internet or the World Wide Web. Open Source: is free downloadable software. phpMyAdmin: is an open source tool written in PHP intended to handle the administration of MySQL over the World Wide Web. Portable: means small, lightweight or easy to carry. Prophylaxis: is any medical or public health procedure whose purpose is to prevent, rather than treat or cure a disease. Pseudo Code: is a compact and informal high-level description of a computer programming algorithm that uses the structural conventions of a programming language. Resistors: are elements of electrical networks and electronic circuits. Restoration: is any medical or public health procedure whose purpose is to prevent, rather than treat or cure a disease. 22

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Sales: is the pinnacle activity involved in the selling products or services. Server: a computer dedicated for server applications. System: in software engineering a system is often equated with software, or perhaps with the combination of computer hardware and software. Virtualization: is the creation of a virtual version of something, such as an operating system, a server, a storage device or network resources. Voluminous: is a large size or number of quantity. X-Ray: is a form of electromagnetic radiation.

Abbreviations DFD: is a graphical representation of a system and data flow among the components. HIPO: (Hierarchal Input Process Output) representing the modules of a system as a hierarchy. IBO: (Independent Business Owners) In business, an independent business as a term of distinction generally refers to privatelyowned companies. IPO: (Input Process Output) is a functional model and conceptual schema of a general system. LED: (light-emitting diode) is used as indicator lamps in many devices.

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PHP: is a widely used, general-purpose scripting language that was originally designed for web development to produce dynamic web pages. RCT: (Root Canal Treatment) A procedure where the nerve of a heavily decayed tooth is removed from the tooth replaced with a filling material. VGA: (Video Graphics Array) refers specifically to the display hardware. VTOC: (Visual table of Contents) is a graphical representation of system menus.

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References 1. Noorhidawat, A and Gibb, Forbes. "How Students Use E-booksReading or Referring?", Malaysian Journal of Library and

Information Science 13, no. 2, 1-14 Wilson Select Plus, Online Database, 2009. 2. Houghton Mifflin Company, The American Heritage Dictionary of the English Language, 4th Edition, Houghton Mifflin Company, 2009. 3. Filion, Martin Understanding the Importance of EBooks, 2009. 4. Lockard, Robert D Gaining in Popularity, 2009. 5. Huang, Pete The Significance of EBooks and the Downside of Them Too, 2008. 6. Ritz, Wilet The Significance of E-Books, 2010. 7. Nantel, Richard, The Benefits of E-books, 2007. 8. Harris, Sian reports back from London Book Fair on the latest in JISC's e-Book Observatory project, Research Information, June 2009 9. Sasson, Remez, The Benefits and Advantages of Ebooks, 2010.

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10. Changchit, Chuleeporn "Online shopping: what factors are important to shoppers?". Journal of the Academy of Business and Economics, July 2010. 11. Iwaniszewski, Peter Online Sales System, 2010. 12. Bigne, Enrique, The Impact of Internet User Shopping Patterns and Demographics on Consumer Mobile Buying Behaviour, Journal of Electronic Commerce Research, VOL. 6, NO. 3, 2005. 13. Dowling, Paul J., Jr., et al. Web Advertising and Marketing, Rocklin, CA: Prima, 1996. 14. Cornell, Chris Advantages Of Online Ordering System, 2009. 15. Schmelz, Deeter; Dawn R.; Bizzari, Aric; Graham, Rebecca; Howdyshell, Catherine, Article: Business-to-Business Online Purchasing: Suppliers' Impact on Buyers' Adoption and Usage Intent, 2001. 16. Wang and Huarng, An Empirical Study of Internet Store Customer Post shopping Satisfaction, 2002. 17. Safran, Dan, Advertising Reaction Study, November 2001. 18. Goldfarb, Avi and Tucker, Catherine, Online Display

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Advertising:

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Targeting and Obtrusiveness, February 2010. 19. Butod, Marivic, Network form of Organization and 26

Innovation, 2010. 20. 2007. 21. Miller, Debra, Online Shopper Intelligence Study Reports Forrester, Online Retail: Strong, Broad Growth, January

Cross Channel Retailing is Important and Profitable, 2010. 22. Schulte, John, Social Shopping Study Reveals Changes in

Consumers Online Shopping Habits and Usage of Customer Reviews 2010. 23. Demarzio, Paula, Online shopping drives retail sector's

growth, says study, 2006. 24. Delafrooz, Narges; Hj, Laily Paim and Khatibi, Ali

Students Online Shopping Behavior: An Empirical Study, 2010. 25. Gilbert and Lin, An Effectiveness Study of Online

Advertising Models, 2007. 26. Young Lee, Hae ; Hailin Qu and Yoo Shin Kim, A study of

the impact of personal innovativeness on online travel shopping behaviorA case study of Korean travelers, 2006.

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27. Khatibi, Ali et al, Developing an Instrument for

Measurement of Attitude Toward Online Shopping 2009.

27 WORKING REFERENCES 1. http://ejum.fsktm.um.edu.my/ArticleInformation.aspx? ArticleID=656 2. http://www.thefreedictionary.com/E-books 3. http://www.goarticles.com/cgi-bin/showa.cgi?C=2128806 4. http://www.ebook-publishing-system.com/ebook-industry.html 5. http://www.associatedcontent.com/article/911029/the_significanc e_of_ebooks_and_the.html?cat=35 6. http://ezinearticles.com/?The-Significance-of-EBooks&id=3574169 7. http://brandon-hall.com/richardnantel/2007/07/04/the-benefits-ofe-books/

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8. http://www.researchinformation.info/features/feature.php? feature_id=218 9. http://www.successconsciousness.com/ebooks_benefits.htm 10. http://findarticles.com/p/articles/mi_m0OGT/is_3_5/ai_n166

19676/ 11. http://ezinearticles.com/?The-Advantages-of-Using-

Automated-Systems-When-Starting-an-OnlineBusiness&id=4037168 12. http://citeseerx.ist.psu.edu/viewdoc/download?

doi=10.1.1.85.8738&rep=rep1&type=pdf 13. http://www.referenceforbusiness.com/small/Inc28

Mail/Internet-Payment-Systems.html 14. http://www.articlesnatch.com/Article/Advantages-Of-

Online-Ordering-System-/891721 15. 16. http://www.highbeam.com/doc/1G1-75212392.html http://www.iacis.org/iis/2002_iis/PDF

%20Files/WangHuang.pdf 17. http://www.dynamiclogic.com/advertising_reaction-

execsumm1.pdf

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18. http://www.rotman.utoronto.ca/~agoldfarb/GoldfarbTucker-

intrusiveness.pdf 19. http://ivythesis.typepad.com/term_paper_topics/business-

innovation-samples/ 20. http://www.forrester.com/Research/Document/Excerpt/0,72

11,39915,00.hml 21. http://blog.compete.com/2010/04/27/online-shopper-

intelligence-study-reports-cross-channel-retailing-is-importantand-profitable/ 22. http://www.directmarketingnewswire.com/2010/May/21-

Social-Shopping-Study-Reveals-Changes-in-Consumers-OnlineShopping-Habits-and-Usage-of-Customer-Reviews.htm 23. 24. http://www.abcmoney.co.uk/news/1320061934.htm http://www.americanscience.org/journals/am-

sci/am0601/18_1101_student_online_pub_am0601.pdf 25. 26. http://www.slideshare.net/tutorialsruby/adjournal-2621035 http://www.sciencedirect.com/science?

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_ob=ArticleURL&_udi=B6V9R-4K4PSFJ2&_user=10&_coverDate=06%2F30%2F2007&_rdoc=1&_fmt=hi gh&_orig=search&_sort=d&_docanchor=&view=c&_searchStrId=

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1404583552&_rerunOrigin=google&_acct=C000050221&_versio n=1&_urlVersion=0&_userid=10&md5=74cd7d6d79ff56035645e 80ea222a4ab 27. http://www.eurojournals.com/ejss_7_3_16.pdf

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CHAPTER III METHODOLOGY Project Development Introduction Project Development involves the different data gathering such as formulating a questionnaire, verifying the questionnaire content, distribution of the verified questionnaire, gathering the results, statistical verification and conclusion. These are the step by step procedures in developing the proposed project. I. Data Gathering 1. Formulation of Data Questionnaires and Survey Forms The proponents will be formulating a specific format of questionnaires that will validate the presented project from the personnel of the company and to some employees. The use of questionnaire is an information gathering instrument that allows proponents to study attitudes, beliefs, behavior, and

characteristics of several key people in the organization that may be affected by the current and proposed system. 31 2. Validation and Distribution of Data Questionnaires and Survey Forms of Prospect Respondents

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The said questionnaire must undergo content verification by the technical adviser for validation of the questions that is relevant on the system. The questionnaires will be distributed to at least thirty (30) respondents composed of the companys personnel, customers and other related business entity. 3. Retrieval, Encoding and Data Solution using Scale Techniques and Formulas Gathering of results will occur by collecting the answered questionnaire from the respondents. The proponents will verify the responses through the use of Lickert Scale and percentage as a statistical tool because it is the most widely used in surveys and researches and is easy to analyze the collected data. 4. Interpretation of Data Through Data Analysis Interpretation of data is use to determine if the proposed system meets the given criteria and to easily understand for evaluation. 5. Evaluation of Data Results Through the use of project development the proponents can evaluate results to come up a design that will cater a great impact of developing a solution to form an acceptable and usable system from the gathered data. 32

II. Respondents, Statistical Tools, Settings

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1. Respondents The respondents will be composed of thirty (30) personnel such as the companys owner, employees, and customers and other related business entity and personnel. The respondents will be the basis of the researchers for system verification if it suits the need of the company. 2. Statistical Tools The proponents will be using the Likert Scale in verifying the results from the survey conducted. It is a psychometric scale commonly used in questionnaires, and is the most widely used scale in survey research. It is the sum of responses on several Likert items simply a statement which the respondent is asked to evaluate according to the standard criteria and where the level of agreement or disagreement is measured. The sample format of the Likert item is: 1) Strongly Disagree, 2) Disagree, 3) Niether agree nor disagree, 4) Agree and 5) Strongly Agree. 3. Setting The proponents will conduct the survey in Innova Optis and Dental Specialist located at 2nd Floor Susano Complex, Quirino HiWay, Novaliches, Quezon City. 33

Topographical Map

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Figure 3.1 Topographical map of Innova Optics and Dental Specialists (Source: Google Map Maker)

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Systems Development Life Cycle


2. Determining information requirements

1. Identifying Problems, Opportunities and objectives

3. Analyzing System needs.

7. Implementing and Evaluating the system

4. Designing the requirement system.

6. Testing and maintaining the system

5. Developing and documentary system

Figure 3.2

System Development Cycle

(Source: Kendall, Kenneth and Kendall, Julie, 1999) The Figure 3.2 above represents an incremental model in the development process, this methodology describes the necessary steps to manage and execute the software production process. This is based in the incremental model of software development. The project can be divided in increments; each increment is composed by at least seven (7) basic phases of the software development life cycle. The researchers used an incremental model because it develops high-risk or major functions, each release delivers an operational product customer can respond to each build, uses divide and conquer breakdown of tasks, lowers initial delivery cost, initial product

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delivery is faster, customers get important functionality early and risk of changing requirements is reduced. System Development Life Cycle is used as a guide of the proponents for the project development to describe the process for building information systems, intended to develop information systems in a very deliberate, structured and methodical way, reiterating each stage of the life cycle. The proponents used this kind of System Development Life Cycle model shown in figure 3.2, because of it is simple and easy to understand. Project may recycle back to repeat previous stages in order to modify and improve the results of an activity. They prefer Kenneth Kendall and Julie Kendall, both professors, who focused on developing new tools for systems analysts, improving the pedagogy of systems analysis and design; and researching innovative decision support systems applications. Project Criteria Introduction The proponents form project criteria of the proposed system that will depend on the standards and laws governed on the project as flat form basis of the project, and these are the following project criteria: 1. Does the system improve the current process of the company or beneficiaries?

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INFORMATION TECHNOLOGY DEPARTMENT

QUEZON CITY POLYTECHNIC UNIVERSITY


This will measure if the proposed system is effective on the company or beneficiaries. And if can satisfy as a solution of the problem. 2. Does the system satisfy the users in terms of accessibility? This will measure if the proposed system can be accessed by the user without difficulty. 3. Is the system error free? This will check if the proposed system runs smoothly without any errors taking place. 4. Does the system can secure the data? This will determine the security during payment and account information process in the system. 5. Does the interface of the hardware synchronize with the system software? This will check if both system hardware and software function and communicate properly. Techniques and Instruments of the Study 1. Techniques a. Observation The proponents will involve themselves to technical operations through observation on the day-to-day activities of the company. The purpose of this is for the researchers to

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QUEZON CITY POLYTECHNIC UNIVERSITY


understand deeply the operations and witness first hand data that will be used for the formulation of the proposed system. b. Interview An interview will be conducted with the technical personnel involved primarily in the operations of the

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company. Their basis on how they able to cope up the existing system in spite of their problem on the sales system. 2. Instruments a. Questionnaire Questionnaires will be used as instrument for survey to determine the respondents feedback regarding the proposed system and can be quantified. b. Paper Documentation Paper documentation will serve as a guide on how the project is developed. The proponents will document the work that was done from the preliminary stages of the project audit through the final report.

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