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Concepts and methods for delivering knowledge in the digital age
Canadian Institutional Research and Planning Association L Association canadienne de planification et de recherche institutionnelle Conference 2004, Montreal
.ppt available at www.rrc.mb.ca/researchplan
Jim Goho Red River College email@example.com
Objectives for this session
To explore the concepts & theory of Knowledge Management (KM) To learn about some KM programs To discuss the idea of KM in Postsecondary Education and in IR To identify some of the controversies around KM
© United Features Syndicate, Inc.
to knowledge-management. capture. intranets. L. Sources: Petrides. Intellectual capital: Realizing your company's true value by finding its hidden brainpower.S. databases.R (2003). heads). & Nodine. KM in education: a strategy to enable people to develop a set of practices to create.A. T. Knowledge management in education: Defining the landscape. KM focuses on: people who create and use knowledge. Ford. Edvinsson. maintained and accessed. (1997). From information. L. share & use knowledge to advance. M. artifacts in which knowledge is stored (manuals. Journal of Information Science Principles & Practice. books. & Malone. . processes and technologies by which knowledge is created. (1989). N.What is Knowledge Management? Defined in a variety of ways.
´ Source: GartnerGroup Research. . documents. These information assets may include databases.What is Knowledge Management? ³Knowledge management is a discipline that promotes an integrated approach to identifying. policies and procedures as well as previously unarticulated expertise and experience resident in individual workers. managing and sharing all of an enterprise¶s information needs.
package and share ³what we know´ to enable decisionmaking.´ (Cuyahoga Community College) . innovation and communication.A Community College¶s Definition ³A discipline and framework designed to help our organization acquire. creativity.
diversity Economics Knowledge economy Customer relations Quality Increase in information Specialization.J.S. & Duguid. . Stewart. (2002). . Web.O Dell C. The wealth of knowledge. Interface Globalization World wide markets. workforce mobility.. (1991). & Grayson Jr. (1998). Volume. If only we knew what we know. Database. Organisational learning and communities-of-practice. T. C. Organisational Science.Where does KM come from? Technology Infrastructure. P. North American integration Demographics Aging population. Order Sources: Brown J.
(1997). labourers & operators clerical prof. Source: Stewart T.A. & tech. Intellectual capital.The Rise of the Knowledge Worker 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000 farmworkers service managerial & admin. crafts sales .
M. Employment in the knowledge-based economy. (1998). & Roy. R. .Labour market employment shift to a knowledge economy A erage annual rate of growth in anadian labour market sectors ( ) O erall roduction Ser ices ata anagement nowledge Source: Lavoie.
000 emails 20. . Students and Faculty Today: Inhabiting the Evolving Universe of Teaching.Digital Students By age 21.000 hours TV 10.000 hours video games 200. and Technology.000 hours cell phone Under 5.000 hours reading Source: F. 2003. the average college student will have spent: 10. Learning. Prochaska.
Why KM? Source: Luan. Paper presented at Annual AIR Forum. . J & Serban. Toronto. A. models and applications. (2002. June). Knowledge management concepts.
L ( ). A. values. It originates and is applied in the minds of knowers. Ayer. The Knowledge is a fluid mix of framed experience. & Grayson Jr. contextual information and expert insight that provides a framework for evaluating and incorporating new experience and information. ( ).. C. Knowledge is information in action. T. ). . Davenport. Working Knowledge.J. & Prusak. O¶Dell C. practices and norms. In organizations it often becomes embedded not only in documents or repositories but also in organizational processes.H. ( Problem of Knowledge. If only we knew what we know.J.What is Knowledge? Knowledge is justified true belief.
innovation. timely and accurate. Insight. June). A. (2002. KNOWLEDGE Information in context to make it insightful and relevant for human action. Paper presented at Annual AIR Forum. improvement. Reason Source: Luan. Knowledge management concepts. J & Serban. figures and records contained in a s stem. (1984) Megatrends: Ten new directions transforming our lives. "We are drowning in information but starved for knowledge" Naisbitt . J. Storing / Accessing. Information & Knowledge DATA Definition R facts.Data. models and applications. Processing INFORMATION Data placed into a form that is accessible. Toronto. .
(1967). Know-how & learning embedded within the minds people. & Sensiper. policy manuals. Leonard. Sources: Polanyi. white papers. magazines.Two types of knowledge Documented nformation that can facilitate action. perspectives & culture Knowledge in heads Memories of staff. journals (library) Implicit (Tacit) knowledge Informal and uncodified Values. California Management Review. D. The Role of Tacit Knowledge in Group Innovation. Explicit knowledge Formal or codified Documents: reports. (1998). standard procedures Databases Books. S. . The tacit dimension. M. suppliers and vendors Knowledge informs decisions and actions.
Formalized process for developing curriculum. Individual Explicit Personal documents on my C:\ Undocumented ways of working in teams. J & Serban.Layers of knowledge Implicit (Tacit) In people s heads. teaching. (2002. Corporate polices and procedures. Organizational Cultural conventions known and followed but not formalized. Paper presented at Annual AIR Forum. Toronto. models and applications. . A. Knowledge management concepts. June). Source: Luan.
document management. workflow. Source: Clare Hart. President and CEO Factiva. KM requires understanding the soft skills necessary to work with people. organizational learning.In the Business World KM is becoming a ³big deal´ in industry. KM involves collaboration. best practices. IP management. customer focus and using data meaningfully [data mining]. Knowledge Management London 4 April 2001 .
. [Malhotra.] 81% of businesses with KM solutions see productivity improvements. (2001) KM: A revolution waiting for IR. Paper presented at the 41st Annual AIR Forum. (2001). J.What are U A companies doing? apt re share best practices orporate learning strategies ompetiti e intelligence [Source: Milan. Y.
If tatistics Canada Measures KM It Must Exist. (2002) Are we managing our knowledge? . r rti n f fir s it dedicated s endin n KM ractices re r ers r ers r ers r ers r ers 0% 10% 20% 30% 40% 50% 60% 2 000 500 1 999 250 499 50 249 Less t an 50 Source: Statistics Canada.
3. process control inventories. environmental scanning. (2002) Are we managing our knowledge? . Developing strategies for implicit K sharing: E.g.. business K base. Source: Statistics Canada. list of experts & mentoring. Using technologies to store. Corporate portals.. Knowledge capture and acquisition E. CRM. 2. virtual teams. analyze & distribute explicit K.What are organizations doing in Canada? 1. CoPs.g.
g.. Univ. Many have KM organizational initiatives Some use technology and some offer KM education. Dominican Univ. of Washington. Santa Barbara City College. Jackson State Univ. universities and colleges are in the knowledge business.. Washington State Univ. (Kidwell. RRC (e. Cuyahoga Community College) . 2000).Relevance to P E Not on the agenda of most Johnson.. Vander Linde & However. George Mason..
Technology Components of a KM olution Portals Websites earch Engines hared Drives pecialty Knowledge Applications Share Point FAQ and Lessons Learned Online survey tool Knowledge and Information Tools .
The Campus Computing Project .C.Campus Web Portals ( National urvey of IT in U Higher Education) 28% of institutions have web-based campus portals (21% in 2002) Source: Green. K.
K.Web Portals An electronic gateway to a comprehensive pool of information and services that is organized and presented to serve the needs of a defined user population. The Campus Computing Project .C. Source: Green.
The Campus Computing Project .C.Characteristics of Web Portals Visual appeal. ease of navigation Organized around user¶s information and transaction needs Is customized by system to meet user¶s needs and convenience May be personalized by user to meet user¶s preferences Source: Green. K.
. (2002). Manager of knowledge.What¶s KM in IR? Information authority. Spin doctor.M. Source: Serban. KM: The fifth face of IR. Scholar & researcher. Policy wonk. A.
(2002). .M. & Serban A. .Illustrated KM Models Tiered Knowledge Management Model (TKMM) in Institutional Research Tiers: three Tiers: Data Mining Classical multivariate statistics Knowledge Base Knowledge Workers Portals CRM one two Querying OLAP Collaborative Working Environment (CWE) two one Data Warehouses Enterprise Resource Planning (ERP) Knowledge Mapping three Explicit Knowledge Tacit Knowledge Source: Luan J. KM: Building a competitive advantage in higher education.
KM strategy.KM at RRC Learning about KM. Knowledge capture & acquisition. Knowledge sharing. ConnectRRC! Continuing Education program. .
Web deployment of IR. Strategic planning. Academic curriculum renewal ± program benchmarking ± best practices. .IR and KM Documentation ± data dictionary. Enrolment management (forecasting model).
ca/researchplan . Internal and external. mission. Tested against knowledge of College Board. leaders. faculty and staff. Used to inform strategic and operational plans. www.mb. and objectives. Vision. Face to face Web consultation. values.Environmental canning Formalized annual scanning process.rrc. goals.
Collapsing satisfaction questions ± factor analysis. Goal ± Forecast which prospective students will be consistent donors as alumni.Learner Management Go from reporting what happened to why it happened to forecast what will happen. . Graduate outcomes Employment ± logistic and multinomial regression. Effectiveness of selection interviews ± metaanalysis. Earnings ± linear regression.
Website: http://connect.mb. Work together to connect and share. Promote an understanding and use of KM. RRC. Bring together people who have an interest in KM. Will build for the future.rrc.ca Source: George Siemens.ConnectRRC! Community of interests. Start at the grassroots level. .
RRC. e. Face to face forums. Source: George Siemens. New model innovation built on the unique attributes of the Internet/ Listserv..g.Activities Blogging/aggregation. RROC. . Collaborate.
Informal knowledge sharing College-wide FAQs Source: George Siemens. etc.small team collaboration already being used by several committees. connect. RRC.Sharepoint .Other things .. . instructors.
KM Courses Knowledge Management . Retrieving. KM Process Management: Creating. acquiring and using knowledge. . Organizational Culture ± Adapting to Change. Training and Development. structuring.An Overview . storing knowledge. Knowledge Mapping an Organization.
8(1). .KM is Nonsense KM is a management consultant conspiracy (search and replace marketing). Source: Wilson. (2002). T. KM cheerleaders misunderstand tacit knowledge (Polanyi¶s sense). KM practitioners don¶t know what ³knowledge´ really is. The nonsense of knowledge management.D. Information Research. KM is the µLearning Organization¶ rebranded. KM is nothing new.
enlightening the lives of people everywhere. Source: Opening statement of the World Bank 1998/99 World Development Report: Knowledge for Development. . Yet billions of people still live in poverty unnecessarily. it can easily travel the world. Weightless and intangible.KM is here to stay KNOWLEDGE I LIKE LIGHT. Knowledge about how to treat such a simple ailment as diarrhea has existed for centuries but millions of children continue to die from it because their parents do not know how to save them. Human history becomes more and more a race between education and catastrophe. Wells.G. H.
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