Thea Mediterranean Restaurant Word of Mouth (WOM) Analysis

Text of 513 Customer reviews, published at Yelp.com and OpenTable.com before September 1, 2010, was analyzed by Opinion Miner software to produce the following findings.

Summary
    Most opinions (23%) expressed in reviews are about the taste and quality of food with average score their culinary experience 1.32out of 2.00 The highest score 1.36 out of 2.00 is given for an Atmosphere/Ambiance 11% of reviewers commented on value of their experience with an average score of 0.90 out of 2.00; The Service was rated at 1.21 with 66.4% positive commentary by 21% of reviewers.

©Amplified Analytics Inc. 206 Water Street, Pt. Richmond, CA 94801 info@amplifiedanalytics.com

415-742-2580 www.amplifiedanalytics.com

What Brings Them Here?
Bread Salads Drinks Wines Lunch Menu Portion size Customer Service Food Taste Atmosphere 0.00 0.20 0.40 0.60 0.80 Scores 1.00 1.20 1.40 1.60

©Amplified Analytics Inc. 206 Water Street, Pt. Richmond, CA 94801 info@amplifiedanalytics.com

415-742-2580 www.amplifiedanalytics.com

Experience Attribute Atmosphere Ambiance Customer Service Portion size Lunch Menu Wines Drinks Salads Bread Comfort Price/Value

Score 1.36 1.22 1.21 1.18 1.17 1.15 1.13 1.10 1.09 1.00 0.90

Negative Votes 2.7% 0.0% 33.6% 14.3% 6.3% 0.0% 6.3% 0.0% 0.0% 38.5% 67.3%

Positive Votes 97.3% 100.0% 66.4% 85.7% 93.8% 100.0% 93.8% 100.0% 100.0% 61.5% 32.7%

Click here to access more detailed information and verbatim analysis.

This analysis is produced using Opinion Miner© software. Source of Data: This analysis uses a statistically representative subset, but not the complete set of the customer reviews published on popular public sites such Yelp.com and OpenTable.com, before September 1, 2010. In the course of an engagement, the complete set would be collected, monitored for updates, processed and analyzed. Products, brands and their competitors are selected by Amplified Analytics’ customers.

©Amplified Analytics Inc. 206 Water Street, Pt. Richmond, CA 94801 info@amplifiedanalytics.com

415-742-2580 www.amplifiedanalytics.com

Sign up to vote on this title
UsefulNot useful