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Ixwebhosting Manual

Ixwebhosting Manual

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Published by: logicframe on Sep 10, 2010
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Sections

  • 1. Accessing the Control Panel
  • 1.1 How to access
  • 1.2 Billing system
  • 2. Control Panel Basics
  • 2.1 Your temporary index page
  • 2.2 Uploading your site
  • 2.3 Contents of your web space
  • 3. Domains
  • 3.1 Adding domains
  • 3.1.1 Registering new domains
  • 3.1.2 Adding domains to your control panel
  • 3.1.3 How to turn on/off web and mail services
  • 3.1.4 Configuring domains
  • 3.2 Removing domains
  • 3.3 Creating sub domains
  • 3.4 Domain aliasing
  • 3.4.1 Creating a domain alias
  • 3.5 Shared vs. Dedicated IP addresses
  • 4. DNS
  • 4.1 What is DNS?
  • 4.2 How to change domain name servers?
  • 4.2.1 Registered with IX Web Hosting
  • 4.2.2 Other registrar
  • 4.2.2.1 To locate your domain name servers:
  • 4.2.2.2 To change the domain name servers:
  • 4.3 How do I create custom DNS records?
  • 4.3.1 Removing the default DNS records
  • 4.3.2 Adding custom A records
  • 4.3.3 Adding custom MX records
  • 4.3.4 Adding custom CNAME records
  • 5. Creating, promoting and managing your site
  • 5.1 SiteStudio site builder
  • 5.2 Search engine submit
  • 5.3 WebShell file manager
  • 5.3.1 What is WebShell?
  • 5.3.2 How to use
  • 5.3.3 How to backup your site
  • 5.4 Webalizer, Modlogan and Awstats
  • 5.4.1 Webalizer and Modlogan
  • 5.4.2 Awstats and others
  • 5.5 Reverse trace route
  • 6. FTP
  • 6.1 What is FTP?
  • 6.2 Changing your FTP password
  • 6.3 Connecting to a FTP client
  • 6.4 How to navigate files
  • 6.5 How to transfer files
  • 6.6 FTP sub-accounts (Linux)
  • 6.6.1 What is it?
  • 6.6.2 Setting up an FTP sub-account
  • 6.7 Virtual FTP
  • 6.7.1 Enabling Virtual FTP
  • 6.7.2 Add a FTP user
  • 6.8 Anonymous FTP
  • 6.8.1 Configure anonymous FTP:
  • 6.9 Anonymous FTP Upload Facilities
  • 7. Adding features to your website
  • 7.1 Site settings
  • 7.1.1 Redirect URL
  • 7.1.2 Directory index
  • 7.1.3 Directory indexes
  • 7.1.4 Error pages
  • 7.1.5 Htprotect / Htaccess
  • 7.1.6 Server side imagemap
  • 7.1.7 Paths
  • 7.1.8 Ports
  • 7.1.9 MIME types
  • 7.1.10 Error logs
  • 7.2 Adding support for dynamic web content
  • 7.2.1 CGI scripts
  • 7.2.2 PHP scripts
  • 7.2.3 ASP
  • 7.2.4 ASP.NET
  • 7.2.5 ColdFusion
  • 7.2.6 Server Side Includes
  • 7.3 One click install scripts (Linux)
  • 7.3.1 Counter
  • 7.3.2 Guestbook
  • 7.3.3 Formmail
  • 7.3.4 Chat
  • 7.3.5 PhpBB (Linux and Windows)
  • 7.3.6 mnoGoSearch
  • 7.3.7 Fixing problem scripts
  • 7.3.8 Adding custom CGI scripts (Linux and Windows)
  • 7.4 FrontPage extensions
  • 7.4.2 Configuration
  • 7.4.4.2 We80.cnf
  • 7.4.4.3 Forms
  • 8. Managing traffic
  • 8.1 How do I change the traffic limit?
  • 8.2 Throttle policies
  • 9. E-mail
  • 9.1 Mailboxes
  • 9.1.1 Creating a Mailbox
  • 9.1.2 Configuring a mailbox
  • 9.1.3 Changing mailbox password
  • 9.1.4.1 Change password from the control panel
  • 9.1.4.2 Change password from the login page
  • 9.2 Configuring email clients
  • 9.2.1 Configuring Thunderbird
  • 9.2.2 Configuring Outlook Express
  • 9.2.3 Configuring Outlook 2003
  • 9.3 Forwards
  • 9.3.1 Creating a Forward
  • 9.3.2 Configuring a Forward
  • 9.3.3 Forwarding to multiple addresses
  • 9.4 Mailing lists
  • 9.4.1 Adding a mailing list
  • 9.4.2 Configuring a mailing list
  • 9.4.3 Adding subscribers to your mail list
  • 9.4.5 Adding moderators to your mail list
  • 9.4.6 Removing moderators from your mail list
  • 9.4.7 Securing your list
  • 9.4.8 Requesting white listing
  • 9.5 Mailbox alias
  • 9.5.1 Adding/Removing a mailbox alias
  • 9.6 Mail auto responders
  • 9.6.1 Adding an auto responder
  • 9.6.2 Editing an auto responder message
  • 9.6.3 Removing an auto responders
  • 9.7 Webmail
  • 9.7.1.2 Login from the login page
  • 9.7.1.3 Login directly to webmail
  • 9.7.2 Other webmail clients
  • 9.8 Troubleshooting
  • 9.8.1 Port 25 Block
  • 9.8.2 POP before SMTP
  • 9.8.3.1 How to get unblocked
  • 9.9 SPAM
  • 9.9.1 What is Spam?
  • 9.9.2 How we fight it
  • 9.9.3 How to reduce
  • 9.9.3.1 SpamAssassin filters in Outlook Express
  • 9.9.3.2 Thunderbird Spam Assassin Filters
  • 10. Databases
  • 10.1 MySQL
  • 10.1.1 Hosting MySQL databases
  • 10.1.2 Creating MySQL databases
  • 10.1.3 Changing MySQL disk quota
  • 10.1.4 Adding/Removing MySQL users
  • 10.1.5 Changing user passwords
  • 10.1.6 Changing user permissions
  • 10.2 phpMyAdmin
  • 10.2.1 Editing MySQL databases
  • 10.2.2 Creating backups
  • 10.2.3 Restoring backups
  • 10.3 PostgreSQL
  • 10.3.1 Hosting PostgreSQL databases
  • 10.3.2 Creating PostgreSQL database
  • 10.3.3 Changing PgSQL disk quota
  • 10.3.4.2 Removing users
  • 10.3.5 Changing passwords
  • 10.4 PgSQL
  • 10.4.1 Editing PgSQL databases
  • 10.5 MSSQL (Windows plans only)
  • 10.5.1 Hosting Microsoft SQL databases
  • 10.5.2 Creating MSSQL databases
  • 10.5.3 Adding MSSQL database users
  • 10.5.4 Changing MSSQL disk quota
  • 10.6 ODBC
  • 10.6.1 What is ODBC?
  • 10.6.2 Creating a new DSN record
  • 10.6.3 Editing DSN records
  • 10.6.4 Deleting DSN records
  • 11. SSL
  • 11.1 What is SSL?
  • 11.1.1 Providers
  • 11.1.2 Shared vs. Dedicated SSL
  • 11.2 Installing an SSL certificate
  • 11.2.1 Using our shared SSL certificate
  • 11.2.2 Creating a temporary certificate
  • 11.2.3 Acquiring a permanent certificate
  • 12. Creating an online store
  • 12.1 Preinstalled osCommerce
  • 12.1.1 Setting up osCommerce
  • 12.1.2 osCommerce controls
  • 12.2 Shopping cart options
  • 12.2.1 Setting up other shopping carts
  • 12.2.2 How to setup
  • 13. Getting technical support
  • 13.1 Ticket center
  • 13.2 Live chat
  • 13.3 Phone support

IX Web Hosting Hosting Manual

June 26th, 2007

Table of Contents
1. Accessing the Control Panel ......................................................................... 6 1.1 How to access ....................................................................................... 6 1.2 Billing system ....................................................................................... 6 2. Control Panel Basics ...................................................................................... 7 2.1 Your temporary index page ...................................................................... 7 2.2 Uploading your site ................................................................................... 7 2.3 Contents of your web space..................................................................... 7 3. Domains ......................................................................................................... 10 3.1 Adding domains ...................................................................................... 10
3.1.1 Registering new domains ............................................................................ 10 3.1.2 Adding domains to your control panel ...................................................... 10 3.1.3 How to turn on/off web and mail services ................................................. 10 3.1.4 Configuring domains ................................................................................... 11

3.2 Removing domains ................................................................................. 11 3.3 Creating sub domains ............................................................................. 11 3.4 Domain aliasing ....................................................................................... 12
3.4.1 Creating a domain alias ............................................................................... 12

3.5 Shared vs. Dedicated IP addresses ....................................................... 13 4. DNS ................................................................................................................ 14 4.1 What is DNS? ........................................................................................... 14 4.2 How to change domain name servers? ................................................. 14
4.2.1 Registered with IX Web Hosting ................................................................. 14 4.2.2 Other registrar .............................................................................................. 15 4.2.2.1 To locate your domain name servers: ................................................. 15 4.2.2.2 To change the domain name servers: ................................................. 15

4.3 How do I create custom DNS records? ................................................. 15
4.3.1 Removing the default DNS records ............................................................ 16 4.3.2 Adding custom A records ........................................................................... 16 4.3.2 Adding custom MX records......................................................................... 17 4.3.3 Adding custom CNAME records ................................................................. 17

5. Creating, promoting and managing your site............................................. 19 5.1 SiteStudio site builder ............................................................................ 19 5.2 Search engine submit ............................................................................. 19 5.3 WebShell file manager ............................................................................ 20
5.3.1 What is WebShell? ....................................................................................... 20 5.3.2 How to use .................................................................................................... 20 5.3.3 How to backup your site .............................................................................. 20

5.4 Webalizer, Modlogan and Awstats ......................................................... 20
5.4.1 Webalizer and Modlogan ............................................................................. 20 5.4.2 Awstats and others ...................................................................................... 22

5.5 Reverse trace route ................................................................................. 22 6. FTP ................................................................................................................. 23 6.1 What is FTP?............................................................................................ 23 6.2 Changing your FTP password................................................................ 23 6.3 Connecting to a FTP client ..................................................................... 23 6.4 How to navigate files ............................................................................... 24 6.5 How to transfer files ................................................................................ 24 2

6.6 FTP sub-accounts (Linux) ...................................................................... 24
6.6.1 What is it? ..................................................................................................... 24 6.6.2 Setting up an FTP sub-account .................................................................. 24

6.7 Virtual FTP ............................................................................................... 25
6.7.1 Enabling Virtual FTP .................................................................................... 25 6.7.2 Add a FTP user ............................................................................................. 26

6.8 Anonymous FTP ...................................................................................... 27
6.8.1 Configure anonymous FTP: ........................................................................ 27

6.9 Anonymous FTP Upload Facilities ........................................................ 27 7. Adding features to your website ................................................................. 29 7.1 Site settings ............................................................................................. 29
7.1.1 Redirect URL ................................................................................................ 29 7.1.2 Directory index ............................................................................................. 29 7.1.3 Directory indexes ......................................................................................... 30 7.1.4 Error pages ................................................................................................... 31 7.1.5 Htprotect / Htaccess..................................................................................... 31 7.1.6 Server side imagemap ................................................................................. 33 7.1.7 Paths ............................................................................................................. 34 7.1.8 Ports .............................................................................................................. 34 7.1.9 MIME types ................................................................................................... 35 7.1.10 Error logs .................................................................................................... 35

7.2 Adding support for dynamic web content............................................. 35
7.2.1 CGI scripts .................................................................................................... 35 7.2.2 PHP scripts ................................................................................................... 36 7.2.3 ASP ................................................................................................................ 36 7.2.4 ASP.NET ........................................................................................................ 36 7.2.5 ColdFusion ................................................................................................... 36 7.2.6 Server Side Includes .................................................................................... 37

7.3 One click install scripts (Linux) ............................................................. 37
7.3.1 Counter ......................................................................................................... 37 7.3.2 Guestbook .................................................................................................... 37 7.3.3 Formmail ....................................................................................................... 38 7.3.4 Chat ............................................................................................................... 38 7.3.5 PhpBB (Linux and Windows) ...................................................................... 38 7.3.6 mnoGoSearch ............................................................................................... 39 7.3.7 Fixing problem scripts ................................................................................. 39 7.3.8 Adding custom CGI scripts (Linux and Windows) .................................... 40

7.4 FrontPage extensions ............................................................................. 40
7.4.1 Installation .................................................................................................... 40 7.4.2 Configuration ................................................................................................ 40 7.4.3 Fixing problems............................................................................................ 40 7.4.4 How to resolve common errors .................................................................. 40 7.4.4.1 No extensions found on server or unable to connect to server ....... 40 7.4.4.2 We80.cnf................................................................................................. 41 7.4.4.3 Forms ..................................................................................................... 41

8. Managing traffic ........................................................................................... 42 8.1 How do I change the traffic limit? .......................................................... 42 8.2 Throttle policies....................................................................................... 42 9. E-mail ............................................................................................................. 44 9.1 Mailboxes ................................................................................................. 44
9.1.1 Creating a Mailbox ....................................................................................... 44 9.1.2 Configuring a mailbox ................................................................................. 44

3

7 Webmail...................................................4........... 56 9. 59 9.............................1 How to use ..................... 57 9.....6 Changing user permissions ..........8.......................9................................... 61 10.. 48 9..............1 Port 25 Block ..2 Configuring a Forward ....3 Removing an auto responders.... 50 9......................4 Mailing lists ......6 Mail auto responders ........................................................................5.................................................. 58 9.............. 61 10.2 How we fight it .............................................................................................3 Forwarding to multiple addresses .......................................................... 45 9.....................................................................................3 Configuring Outlook 2003 ...........................................................................7........4...............5 Adding moderators to your mail list..................................................................1.............1 Configuring Thunderbird ..................................... 58 9.. 57 9.....3 Postmaster block ..... 62 10....................................2 Thunderbird Spam Assassin Filters ..................................................3 Changing mailbox password ........... 59 10..... 62 10........................8 Troubleshooting .............................4.............................. 54 9........................5 Mailbox alias ....................................................7......4...........1...................................1...........6 Removing moderators from your mail list .. 49 9...........1 Adding a mailing list ............................... 58 9........................................... 57 9............1 Creating a Forward...........................................3.......3 How to reduce ............................... 49 9.............4........................8................................... 56 9...... 54 9......7 Securing your list .............................................. Databases ...................... 49 9...............................................6........................................................1.........2 Other webmail clients .. 58 9.....................3 Changing MySQL disk quota ...............................1 Adding an auto responder......... 46 9.2..........................................................................1 What is Spam? .................2..9...............................................3 Adding subscribers to your mail list .................................................................................................................... 58 9................................................ 61 10........................9. 55 9............................................................................................................3.......................................................1 Adding/Removing a mailbox alias ....................2 Creating MySQL databases ............................................2 Editing an auto responder message ...7.........................3 Forwards ........3............................................................................................. 54 9....... 56 9........................................2 Configuring Outlook Express ................................................................ 62 10..................................................... 50 9........... 57 9................................. 45 9........................ 61 10.......... 55 9...........................................1 How to get unblocked ........................2 Login from the login page ..................... 57 9.....6.......................1...1.............. 56 9................. 56 9..........................................9 SPAM .......... 56 9....................1 Change password from the control panel ....................4 Adding/Removing MySQL users.............6..........................................................................8 Requesting white listing ..........................................................3..........................2 Configuring a mailing list ....................9..........................8..................1 MySQL .............................................................................2 POP before SMTP .............3...............7............ 47 9..................................4.........................2 Change password from the login page .......... 48 9....................................................9........1 Login from the control panel............................................................. 46 9.........................1.... 45 9............................8.....7..............3........................1............. 61 10................................ 47 9.................. 59 9..................4............................................................................................4...................................................8.... 46 9.................. 47 9..................2 phpMyAdmin...............9............ 62 4 ...... 58 9.............................2.......................3 Login directly to webmail .........1 What is it? ..................1 SpamAssassin filters in Outlook Express .....................3...................1.............................1 Hosting MySQL databases .... 48 9........1.............4....2 Configuring email clients..............................................................................1...........................................1........5 Changing user passwords ...... 45 9.........

.........................................3.................2 Creating a new DSN record ................... 63 10........................ 78 13....................................................................................................................... 65 10................................................................................................... 62 10.............. 64 10...........................................2 Creating MSSQL databases ...................................................................................................1 Adding PostgreSQL users .... Getting technical support..........1............... 69 11..........................................................................................3 Acquiring a permanent certificate ............................1...........4 Adding/Removing PostgreSQL users .......2 How to setup ......................................................................................................................... 68 11.......1...............................3 Restoring backups . 65 10. 64 10.........5...................................3.........................3 Editing DSN records ....................................4........ 68 11......................5.......1 Setting up osCommerce .......................................................................... 76 12..................................................................... 69 11....................2............. 65 10..........................................................................................1 Hosting Microsoft SQL databases ............................................2............5..2........................ 78 13...........2....1 Using our shared SSL certificate ..............................................1 What is ODBC? ........................................ 77 12...............1 Editing PgSQL databases......................................................................................2 Installing an SSL certificate........ 67 11...................2............................................. SSL ..................... 68 11....................................1 Ticket center ..................................................3........................... 68 11...2 Creating PostgreSQL database ...... 78 5 ....................................................... 78 13.............................................. 63 10..............................................2 Shopping cart options ............................................3 More information ....................................................................................... 63 10......... 76 12........3..1 Editing MySQL databases .....................................3..........3 PostgreSQL........ Dedicated SSL .....1 Setting up other shopping carts .......................................................................................2 Live chat ... 64 10... 66 10...... 65 10...... 64 10... 76 12................ 68 11......................6 ODBC ..... 64 10....................... 77 13......2 osCommerce controls .........................1 Providers .............2...................1 Hosting PostgreSQL databases...................................................................2.... 64 10.............3 Adding MSSQL database users . 63 10..............................................3 Changing PgSQL disk quota .....2 Removing users ..........................................4....................4............................. 65 10..........6......1............................................................1.1 Preinstalled osCommerce .............3........6..........................................................5 MSSQL (Windows plans only) ........ 65 10......6..5 Changing passwords ....................4 Changing MSSQL disk quota . 76 12............................. 77 12...................2 Creating backups ............................................. 64 10......................................................................................................................2....................4 PgSQL ................3............... 77 12...............................................................................................................3 Phone support ................4 Deleting DSN records ..................2 Shared vs.......................................10................2 Creating a temporary certificate .............5....................................... Creating an online store ..........6....................................................... 65 10...1 What is SSL? ........ 72 12............................. 65 10.................................................. 63 10....................

com/templates/ix/docs/IX_Billing_Manual. 1. Accessing the Control Panel 1.pdf 6 .com/ Once you login.1.ixwebhosting. the control panel can be accessed from the manage button by your hosting account.ixwebhosting.1 How to access This manual will focus on management of your hosting account and features. You can log in to the control panel at the following URL: http://manage.2 Billing system All other features of the Billing and Administration System are further explained in our billing manual which is available at the following URL: http://www.

yet some of them are common for all plans. Control Panel Basics 2. Whenever possible. The files and folders that compose your site must be transferred to the server. if you made your site with SiteStudio. For instance. FrontPage or Dream weaver. a directory for your site is created on the server.3 Contents of your web space Your root directory contains several default directories. upload your site using these included features. the site may become cluttered with old files.” NOTE: Site publishing tools do not remove your old web content from the server. be careful not to overwrite it with a publish command.1 Your temporary index page As soon as a domain is added to your account. SmartFTP. If you publish many versions of a website. 7 . if you used SiteStudio to upload a site with 15 pages and later you published an updated 7 page version of this site. It is also highly recommended to make backups of your website and content often.2.2 Uploading your site The contents of your website will be placed into a folder that is named the same as your site's domain name. This directory contains a temporary index page which is accessible from the internet. which can cause problems. 2. If you made your site with a text editor. WARNING: If you have a complete website. This page is just a default place holder that will be removed or replaced by your website once published or uploaded. For instance. Their names will differ depending on your plan. or the built in file manager “WebShell. use their integrated web publishing tools to upload your site. such as Filezilla. Many of the popular site design programs have built in publishing features that will simplify the upload process. or an application that does not include a publish feature you will need to use a freestanding FTP client. the directory will have all the new pages and the old pages that have not been overwritten. 2.

Deleting the ssl. The ssl. You can modify which files and folders can be used. These are the directories where you will upload your . The images directory 8 . The virtual FTP directory This directory is created when you enable Virtual FTP Server and can be accessed by virtual FTP users to list and download its content.conf directory This directory stores SSL pairs for all encrypted sites. The cgi-bin directory This is the default location that you place any CGI or Perl applications. Deleting these directories will disable your statistic programs and remove any accumulated site statistics.conf directory will result in incorrect SSL operation. you will have several such directories. Use extreme caution. WARNING: Deleting any domain directory will delete your site and all content. If you have more than one site. The Webalizer or Modlogan directories Each of these directories is created by default or when the stat programs Webalizer and Modlogan are enabled from your control panel. Deleting Virtual FTP directories will cause incorrect operation of Virtual FTP. you may harmlessly delete individual files in these directories.Here are some of the directories that are automatically created: The logs directory It contains directories for each site with transfer logs enabled. The domain directory Each of your domains and subdomains are located in their own directories.html files or any other files that you want to make accessible from the Internet. They are named the same as your site's domain name. However. The cp directory This folder contains many of the help and example files used as you navigate our control panel. These files are not essential and can be deleted. Each such directory contains its own set of log files that are required to write and read the data about all visits to your sites. Deleting the Logs directory will cause the loss of the web statistics accumulated over the course of your site’s operation.

9 .The images folder is the location where the default index page images are placed. Deleting any of the files/folders in your web space can affect the performance of your website.

NOTE: When you first add your domain it will retrieve a new IP address and reset all web content. Domains 3. . this will result in up to 72 hours of downtime during propagation. this will result in up to 72 hours of downtime during propagation.3 How to turn on/off web and mail services You can turn web and mail services on or off from your account control panel.1. 3.From the control panel click the domain icon. From the control panel click the domain icon.1 Registering new domains From the account control panel you can register a new domain anytime.2 Adding domains to your control panel Once you register your domain you must add it to your hosting control panel. 3. Click the “Add a Domain Name” link to start the ordering process. When turned on your site will retrieve a new IP address and reset all web content. To turn on/off web or mail services: . WARNING: Please ensure you have a backup of all your web content before continuing. 10 .1.You can click the on/off button beside web or mail service to enable/disable it.Select the domain from the list and click on the domain name. - Click the “Add new domain” link to add a new domain to the list. .1 Adding domains 3. Turning off web service will remove your web content and release the assigned IP address.1. - Clicking the edit buttons for either service will let you configure the options for that specific service and domain.3.

or mail services: .You can click the edit button for either service to configure the options for that specific domain. You can create as many subdomains as allowed by your plan. . . It is added on the left of the domain name.Select the domain from the list and click on the domain name. etc.Click the “trash can” icon to the right of the domain name to remove that specific domain. web. dedicated IPs. 3. Removing a domain will remove all associated web content and release the assigned IP address. WARNING: Please ensure you have a backup of all your web content before continuing. . add icon beside sub 11 .. . 3.1.3. mail services. share a DNS zone.From the control panel click the domain icon. go through the following steps: . including web site management.4 Configuring domains To configure DNS. FTP.From the control panel click the domain icon. Click the domains.Select the domain from the domain list if you have more than one. To remove a domain: .com. Domains and subdomains have equal functional capabilities.e.3 Creating sub domains A subdomain is a lower level domain.example.2 Removing domains You may for many reasons want to remove a domain from your account.From the control panel click the domain icon. To create a subdomain. subdomain. i.

com. . exactly as you register domain names.com.ixtestdomain.net will land in example.Register the alias. . every Internet user who goes to example. e.g. example. A domain alias can have: . Enter the domain alias. for instance example.com.net and have it point to the location of example.Select the domain from the domain list if you have more than one.4 Domain aliasing Domain aliasing. Click the Add icon in the Domain Aliases field at the bottom of the page. This must be a fully qualified domain name.4.1 Creating a domain alias . is creating additional domain names that would point to the IP of a different domain. This means. For example. you can register another domain name.com 3. or domain stacking.From the control panel click the domain icon.com: - - Leave the create DNS zone box unchecked if the domain alias is registered on a different DNS server.its own DNS zone .- Enter a new subdomain name and click “create subdomain” This will result in the creation of the subdomain test. The domain alias will not be maintained and mail service will be inaccessible for this domain alias. if your domain name is example.separate mail service 3. 12 .custom DNS records .

. You can only switch from a shared to dedicated IP address if you have not exceeded your dedicated IP limit. . You’ll be able to create and edit custom DNS records for the domain alias and mail service.If prompted.Click the “change to dedicated IP” link in the IP address field. I agree with the above".- - Check the create DNS zone if you want a DNS record for this domain alias to be created on this hosting server. Shared IP address: One IP address is assigned to several domains. it will take up to 72 hours for propagation before the domain becomes available at the new IP address. Dedicated IP address: One IP address is assigned to one domain. .5 Shared vs. confirm the change by clicking "yes. Dedicated IP addresses This is also called virtual hosting (shared IP) and dedicated IP hosting. Selecting “new mail domain alias” will set the new domain as a mail domain alias to the existing domain. NOTE: Switching from a shared to dedicated IP address will delete your virtual FTP and SSL services. do the following: . not the IP address. 3. 13 . You can set the alias domain up with its own mail service or it can be an alias to an existing email account. To access a domain you can use either the IP address or domain name.Select the domain from the domain list if you have more than one. NOTE: After you switch from a dedicated to shared IP address. To change the type of IP.From the control panel click the domain icon. There are a few limitations to this that revolve around the fact that you can only access the domain by its domain name.

” The box will expand and you will have the option to change the default name servers. but your phone number may change. The DNS records for your domain are kept on a name server in a place called a DNS zone.1 Registered with IX Web Hosting If your domain is registered with us. In order to point your name to the new phone number. In this way. . and asks "how do I contact example. this can be considered the phone number for the server. As the Internet understands it.com web site.1 What is DNS? Domain Name System – This is an Internet system that relates domain names into IP addresses. all DNS records are automatically created for you. which houses the http://www. When you register a domain by means of the control panel. 14 . the IP address can be compared to a phone number: When someone calls http://www. From this location you can manage all aspects of your domains registration.Click the + sign beside “Modify DNS Servers. such user intervention requires knowledge of DNS configuration and clear understanding of what is to be done. However.com?" The DNS server responds: "It can be found at 198. DNS 4.2 How to change domain name servers? 4.105. To change the domain name servers: .4". You can also change your domain name servers. there will be domain management options on the main page of the account control panel.Click the domain registration manage button from the account control panel main page as displayed in the picture above.2. When you move from one location to another. DNS can be considered something similar to a phone book.com/.example.232. your name stays the same.4.example. 4. you must contact the telephone service provider so they assign you the new phone number and update all directory information to reflect you as pointing to this new phone number. your ISP looks at the DNS server. An example would be when you want all email to be processed by an external mail server rather than by the built-in mail system. but in some cases you may need to setup custom records to your DNS zone.

The primary and secondary name servers are listed on this page similar to what you see below.Look for the domain or hosting settings area. 4.It can take up from 24 to 72 hours for propagation before the site is accessible. .There may be an option such as “change DNS” or “update name servers” .3 How do I create custom DNS records? Custom DNS records are required to manage any outside server through our name servers.2. 4.2. 4. This can be useful in many instances.Log in to your domain registrars website .For more information regarding the management of your domain registration through IX Web Hosting. 15 . You will place the information you found when you located your domain name servers into these blanks.From the control panel click the domain icon. . such as when setting up an outside mail server or to map a domain to a different server.2. .1 To locate your domain name servers: .2 To change the domain name servers: .2 Other registrar You can usually change your domain name servers at the registrars’ website or by contacting the registrar.Select the domain from the domain list if you have more than one. .You should see 2 or more boxes to place name server information.2. 4. please refer to the Domain section of the Billing Manual. Your name servers with us are sent in the initial hosting account email and can also be found in the hosting account control panel.2.

For this reason the only way to remove the default dns records is to turn web or mail service off.Select the domain from the domain list if you have more than one.example. 4. .Click the edit button to the right of DNS configuration.From the control panel click the domain icon.4. This will remove all hosting content and release your ip address.Click the add DNS A record link. .3.com to go to the right IP address. To add a new DNS A record. . do the following: .com. This allows users that visit www. Name: Enter the prefix to map.1 Removing the default DNS records Removing the default DNS A or MX records will make your site inaccessible. This will be accessible at the prefix. It can also be used to map a domain to a different server or a sub domain to the correct IP address.domain. 16 .3.2 Adding custom A records An A record gives you the IP address of a domain.

Select the domain from the domain list if you have more than one. 17 . The priority of the custom MX record will define whether your external servers will act as primary or secondary. To add a new DNS MX record. your mail will be sent to your external mail server until it goes down or becomes otherwise inaccessible. . 4. Then the default mail server will take over. Data: Enter the IP of the web server. Data: The priority the record and mail domain name (not the IP) mail will be forwarded to. . your external mail server will be used as primary.3 Adding custom MX records Custom MX records should be added when you want to use your external mail servers to process your e-mail. If you set the priority of the custom MX record lower than 10.Click the edit button to the right of DNS configuration. 4. if you set the priority of the custom MX record higher than 10. Name: Your local domain name.TTL: Set how many seconds will elapse before the record is refreshed in the DNS cache (a time to live period of 86400 is recommended).From the control panel click the domain icon. To use your external servers instead of those you get by default. In the first case. leave the name field empty. For instance.Click the add DNS MX record link. IMPORTANT: To add an MX record for the base domain. you need to keep mail service enabled in the control panel. your external mail server will be used as secondary. If you leave the name field blank. . To use the external mail servers in addition to those you get by default.4 Adding custom CNAME records CNAME records are used to map aliases with domain names. do the following: .3. all mail will be redirected for the base zone.3. you need to disable mail service on the Domain Settings page.

. TTL: Set how many seconds will elapse before the record is refreshed in the DNS cache. do the following: .From the control panel click the domain icon.Click the edit button to the right of DNS configuration.To add a new DNS CNAME record.Select the domain from the domain list if you have more than one.Click the add DNS CNAME record link. 18 . . Name: The alias you give to the real host name. . Data: The real name of the host you create an alias to. A CNAME-record should always point to an A-record to avoid circular references. It can’t be an alias. This must be an official host name.

consider our online site builder that will create you a professional website in a matter of minutes and automatically post it to your directory on the server. promoting and managing your site 5. active 19 . .On the page that appears. Click the submit button.From the control panel click the submit URL icon. Click the launch icon for the desired domain. Description: This text will show to Internet users as a description of your site in the list of search results. This is a supplemental tool. To start SiteStudio: . Time-out: This is the time you allow for registering one site with all search engines. Contact Email: Most search engines require a contact e-mail address. the site will get registered with only a few search engines. 5. WARNING: Avoid submitting to a large number of web sites at a time or the browser will time out before the program has finished. It can take more than a month for your site to be indexed.Select the domain to submit. To start the Search Engine Submit utility: . Key Words: Some search engines provide the possibility for entering additional keywords your site can be searched by. There are many governing factors that determine search engine placement.1 SiteStudio site builder Before you pay a fortune to a web design studio or waste hours making a nice looking web site in FrontPage. Be patient while the server processes your request.Click the SiteStudio icon in the control panel. and is only as reliable as the search engine you are submitting to. and submission alone is normally not enough in the current competitive market to attain top level placement in major search engines. We can not guarantee that they will honor this request. check the engines to register the site with and fill in the requested fields.5. Creating. Tactics such as the use of keywords. If this period is too short.2 Search engine submit So your site is up and running? Help others find it among the millions of websites on the Internet! Our search engine submission tool is a quick and easy way to make the search engines aware of your site. NOTE: This tool will send a request for the search engines to index your website in their search engine pool. Then follow the on-screen instructions. if it will be at all. . It is generally considered more effective to go to the individual search engine sites and request directly to the search engines.

3. It is similar in function to any FTP application.4. (Linux only) Once they are enabled it will take between 24-48 hours for your web statistics to start working.Check the box next to the files and folders to be archived and downloaded. You can select multiple files or folders to perform various tasks to. you can setup password protection on the directory through Htprotect or Htaccess. .Click the create button to proceed. The folder named the same as your domain name is the public files that compose your site.promotion and links to your site from other sites should always be employed for optimal results.2 How to use The WebShell application is very useful for navigating.Click the archive button in the top level menu.Click the stats icon from the control panel. move. To access Webalizer or Modlogan. 5.com/webalizer or http://domain. download. accessing and modifying your site files and folders. compress and decompress files as well as preview them in the browser.1 What is WebShell? WebShell allows you to copy. If you wish to make you statistics private.4 Webalizer. To launch WebShell: . 5. click the magnifying glass to be redirected to your web statistics page. do the following: .3 How to backup your site To backup your site files: . Modlogan and Awstats 5.1 Webalizer and Modlogan Webalizer and Modlogan are popular web statistic programs that track the actions of users to your site.Click the off icon for the stat program and domain you wish to have stats for.If the stat program is already turned on. Webalizer stat labels Hits Any request made to the server which is logged.You can then click the file icon beside the created archive file to download it.com/modlogan which is web accessible. NOTE: The Webalizer and Modlogan directories are located at http://domain. delete. is considered a 'hit'. . . 5. Once open you will see a list of files.3 WebShell file manager 5. and rename files and directories in your home directory on the server. .3. You can also use it to upload. 5. 20 . .From the control panel click the WebShell3 icon.3. An archive form shows to the right with a name of the zipped file.

such as '. Sites Each request made to the server comes from a unique 'site'.htm'.. it is considered a 'new visit'. the amount of time since a previous request by the address is calculated (if any). well..The requests can be for anything. for any request whose URL is one of the 'page' types defined with the PageType option. Some people consider this number as the number of 'pure' hits. Some other programs (and people :) refer to this as 'Pageviews'. When this happens. Due to the limitation of the HTTP protocol. two visits would be registered. so if a user visits your site at 1:00 in the afternoon. Pages Pages are. '.html' or '.. log rotations and other factors. In general. CGI scripts. such as graphic images. A lot of sites will probably define other extensions. The default action is to treat anything with the extension '. rather. The default timeout value is 30 minutes (can be changed). it is considered a 'file' and the files total is incremented.phtml'. this number might be about as close as you will get).php3' and '. an IP address. I'm not sure if I totally agree with that viewpoint. This value is generated directly from the log file. regardless of the web servers reporting quirks. KBytes The KBytes (kilobytes) value shows the amount of data that was sent out by the server during the specified reporting period. this should be a fairly accurate representation of the amount of outgoing traffic the server had. If the time difference is greater than a pre configured 'visit timeout' value (or has never made a request before). 21 . which can be referenced by a name or ultimately. graphic images. NOTE: In the 'Top Sites' table. etc. and does not include the other 'stuff' that is in the page. and thought of as the "Minimum number of visits" that came from that grouping instead. Each valid line in the server log is counted as a hit. it should be considered a pretty close "guess". This number represents the number of 'pages' requested only.cgi' as a page. etc. Note: Visits only occur on PageType requests. such as an html page or graphic image. This DOES NOT mean the number of unique individual users (real people) that visited. The 'sites' number shows how many unique IP addresses made requests to the server during the reporting time period. would be considered a page. This does not include the other stuff that goes into a document. that is. and then returns at 3:00. this number should not be taken as absolutely accurate.pl' as pages as well. Files Some requests made to the server. so it is up to the web server to produce accurate numbers in the logs (some web servers do stupid things when it comes to reporting the number of bytes). audio files. What actually constitutes a 'page' can vary from server to server. which is impossible to determine using just logs and the HTTP protocol (however. require that the server then send something back to the requesting client. audio clips. or anything that generates an HTML document. '. html pages. and this total is incremented (both for the site and the IP address).. pages! Generally. any HTML document. Visits Whenever a request is made to the server from a given IP address (site). This number represents the total number of requests that were made to the server during the specified report period. The relationship between 'hits' and 'files' can be thought of as “incoming requests” and “outgoing responses”. the visits total should be discounted on 'Grouped' records.

There are many other programs out there that will report much deeper in certain areas. enter the host name or the IP address of the server you would like to ping. log rotations. you can use this tool to determine if a host is reachable and how long it takes for the signal to go all the way through. To launch the reverse trace route tool. Because of limitations in the HTTP protocol. 5.NOTE: A kilobyte is 1024 bytes.In the form that appears.The next page will show all the hosts that were passed to reach the target server.Select the timeout period. 5. If you see the connection is slow. Most of these programs can be installed in your web space and configured to work with our service.2 Awstats and others Many customers are not satisfied with the limited reporting capability of Webalizer and Modlogan and look for something more. . . select a bigger period. etc.Click trace and wait for the result. and what the last pages viewed are. click the reverse trace route icon.On your control panel page.4. 22 . however will give a good indication of the overall trend in where users come into. your site. not 1000 :) Top Entry and Exit Pages The Top Entry and Exit tables give a rough estimate of what URL's are used to enter your site. this number should be considered a good "rough guess" of the actual numbers. and exit. do the following: . In other words. . Many use Awstats with great success to provide the advanced statistics they require. .5 Reverse trace route This network troubleshooting tool allows you to ping any Internet host from your hosting server.

3 Connecting to a FTP client Using a FTP client can be very simple to use. Dream weaver. Address: This is the domain name or IP address of the FTP server. if you have the basics. If the connection was successful you will have a list of the files and folders located in your website root directory.After starting up your ftp client you should be given an area to enter your logon information. FTP 6. Password: A password is also required unless you are using anonymous FTP. 6. Password: A password is also required unless you are using anonymous FTP. - 23 . It is also a common way to share accessed to files with others. SmartFTP. To connect to your FTP server: . CuteFTP.Go to your control panel. including the following Filezilla. Click the FTP manager icon. Once you enter your information you can click connect to initiate the connection process. Username: A username is a required unless you are using anonymous FTP. This guide will focus on using Filezilla to transfer files.6. Username: A username is a required unless you are using anonymous FTP. Click the icon beside password to change the current password.1 What is FTP? FTP or file transfer protocol is a common way to transfer files to and from servers. Port: 21 is the most commonly used port for FTP connections. Cyberduck.2 Changing your FTP password To change the FTP password: . Many web publishing applications use FTP to connect and upload to the web server. Address: This is the domain name or IP address of the FTP server. Fetch. Port: 21 is the most commonly used port for FTP connections. Publisher and FrontPage. This information applies to most of the popular FTP software. Most FTP clients are compatible with our service. 6.

You will see two views the local and the remote view.Navigate the remote view to the location you would like to place the files you upload. 6. 24 .1 What is it? The simplest way to authorize your friends or colleagues to work with particular directories of your account is to create FTP sub-accounts. . find FTP sub-accounts and click the Add icon.2 Setting up an FTP sub-account To create a new FTP sub-account: . At the bottom of the page that shows. To change the current folder either on your machine or on the server. which gives full FTP permissions to a single directory.Navigate the local view to the location of the files you wish to upload.Navigating the files and folders in Filezilla is very similar to using the file manager on your home computer.6. . An FTP sub-account is a combination of a username and a password. other directories or the control panel. . It will be added to the transfer queue and the transfer will start automatically.6 FTP sub-accounts (Linux) 6. just select a tree item in the appropriate tree.Click the FTP Manager icon from your control panel. .6. without giving access to the root directory. 6.4 How to navigate files Navigating in Filezilla: . 6.You can upload or download a file by double-clicking on it.Alternatively you can also drag the files from one side and drop them on the other side.6.5 How to transfer files Transferring Files into Filezilla: . No dedicated IP is required for FTP sub-accounts.

make sure you have a dedicated IP. Once complete you can click the edit icon beside an existing username to see the details of that user. Home Directory: /hsphere/local/home/(ftpusername)/(folder name) Host Name: The host name is the direct web server address.1 Enabling Virtual FTP .- On the next page. This name will appear in the welcome message when guest users connect to your server with FTP clients.7 Virtual FTP Virtual FTP provides more possibilities than a FTP sub-account. Enable FTP for this domain: - On the next page. 6. . which can be used in place of the domain name to log on.7. and the directory this user will be restricted to. - Transfer FTP: This shows the amount of traffic used by an individual ftp sub-account user. add a server name for the new virtual host. Also. FTP subusers will have access to your whole home directory. The directory must be relative to your home directory.If you have several domains.On the page that appears. 25 .On your control panel page. . . You can give your Virtual FTP users access to more than one directory and specify a different set of permissions for each directory. choose the one you wish to enable virtual FTP for. 6. but can enter only those directories you allow them to enter.Go back to your control panel page and click the FTP service icon. enter the FTP login and password that will be used by this other user. Virtual FTP users log right into your root. click the domains icon. enter the e-mail address by which FTP users can reach you with questions or comments. If you leave the directory field empty.

If you leave this property unchecked. On the same page.7. for example Dir1/UserDirs/.g.2 Add a FTP user . e. Click the Edit icon next to the directory you have just created. It is usually used jointly with Read.Click the Edit icon for FTP for this domain . To create a virtual FTP directory inside a different directory. you will have to define permissions on this directory individually for each Virtual FTP User.Click the Add icon for Virtual FTP Users and create a new Virtual FTP User: - Click the Add icon for Virtual FTP Directories and enter the name for the new Virtual FTP Directory: - End it with a slash. include the path. Write: check to allow file uploads to this directory. If you haven't granted the same permissions to all your Virtual FTP Users. specify permissions to this directory: - Read: check to allow file downloads from this directory. The location must be specified relative to root.: Dir1/.6. List: check to allow viewing / browsing the contents of the directory. you can specify permissions for each of them individually. 26 . Grant Permissions to all users: check to grant these permissions to all your Virtual FTP users.

Go back to your control panel page and click the FTP Service icon. Anonymous FTP becomes available only after you create a Virtual FTP server. click FTP Service. switch to dedicated IP.8 Anonymous FTP This feature allows you to give public FTP access to a dedicated directory in your account. then enable Anonymous FTP for the domain you want: You can also enable Anonymous FTP on the FTP virtual server page. but not uploaded. . A special directory is created in your root.Enable Anonymous FTP .At the bottom of the FTP virtual server page you will find a new option to enable anonymous FTP upload facilities: 27 .On the page that appears. . . Skip this step if you have already enabled Virtual FTP. you can skip this step. 6. 6.Enable FTP for this domain: - On your control panel page. choose the one you wish to enable virtual FTP for.1 Configure anonymous FTP: Skip this step if you are already using a dedicated IP. .If you have several domains.8. enable Anonymous FTP Upload Facilities by doing the following: . and its content can be viewed and downloaded. 6.9 Anonymous FTP Upload Facilities If you want to allow anonymous FTP users to upload files.On your control panel page click the domains icon .- If you have chosen to grant the same permissions to all users.

The Uploads (Windows based plans) / Incoming (Linux based plans) directory will have only 'upload' permissions.NOTE: This will create a dedicated directory inside the Anonymous FTP directory. 28 . so you can not downloaded or viewing the content.

demo. NOTE: URL path must be an absolute path.html Example: If a visitor goes to your site http://www. When a visitor tries to connect it will redirect them to the address specified here. You can specify multiple index pages in case different folders have index pages of different names.com/products to the http://www.1 Site settings The site settings allow you to control many features of your website.php default.html. Make sure to enter the full list of indexes you would like to have in your configuration.1.html.com. Example: If you were to put http://www. 7.7.html page.com/). not a relative path. However. the page to open will be http://www. 7. only to a different domain or IP address. you can tell your visitors' browsers which page to load when they type your base domain name (http://domainname.example. 29 .demo.com/products in the “Redirect from:” field and http://www. Default index pages index. In other words.demo. the first page to open will be http://www.html in the “to” field. With this feature you can redirect visitors from one URL to another.2 Directory index This allows you to set your own index pages instead of the one we have set as default. Adding features to your website 7.com/new_products.com/new_products.com/index.1 Redirect URL This allows you to redirect your domain to a different domain or IP address. if you set welcome.html index.1.com/welcome. it will redirect visitors of http://www. It is not possible to use this method to redirect to a sub pages within the same domain.demo.example.html as the directory index.example.

click the Apply link for the Server configuration to change. if found. the server looks for a file called index. To edit the list you have made. Disabled: This causes the server to refuse to list the files and folders of a directory if an index file is not found. In the box that appears.html. the server will perform "fancy indexing" and return the following HTML: . that is what is sent back. size. − The first file is "Parent Directory".The header file for this directory. scroll down and find the directory indexes option and turn it on.A list of the files in this directory. On the Web Service page.3 Directory indexes The index page is the first page entered on your site.html index. click Web Options.Select the domain if you have more than one.php).On the control panel page. On Windows hosting these changes will happen immediately.1. If for any reason it is corrupted or missing. Enabled/Fancy: When pointed at a directory.Set the title and main header to "Index of dir" . index. enter the names of the files that will be treated as indexes.bin about. click the Edit icon next to the Directory Indexes. Switch the radio buttons to enable or disable this option. The changes will take effect within 15 minutes. - - At the top of the Web Service page.To set your custom directory indexes.html. 30 . − Each file name is a link to the file. if any . − Last modification date.g. and an icon indicating the types of file included. If it's pointed at a directory that doesn't have an index. the system can automatically control what is displayed. do the following: .html cgi. . Put file names in descending order of priority and separate them with spaces (e. - 7.

31 . . Windows users will get a slightly different form: 7.In the form that appears.On the control panel page. enter the error document settings: Message or URL: Enter the message the visitors will get or the URL of the page that they will be taken to if the requested page is not found. HtProtect utility allows you to password protect any directory on your site so only authorized visitors can open its content with their browsers.5 Htprotect / Htaccess NOTE: HtProtect is only available on Linux hosting packages.Select the domain if you have more than one.NOTE: We recommend you keep this option to disabled and instead keep an updated index file that list the files stored in your site. scroll down to find the Error option and click the Add icon on its right. .On the Web Service page. 7. In order to specify your own Error Documents. do the following: . you need to be slightly familiar with the server returned error codes: To configure Error Pages. do the following.4 Error pages Use this utility to define what will be done if a requested page on your site is missing or fails to open for any other reason. click Web Options. . Htprotect is a feature which is located inside of WebShell: To add password protection to a directory. Type: Specify if the text in the previous field must be treated as a URL (Redirect) or as a text message (Message).1.1.

This is optional and usually only required by advanced users. You can also list the users who specifically have access. Once you have added the needed users use the close button to go back to the previous screen. You can add any external . - Group files are used if you need multiple people or groups of people to have access to a resource. click the Webshell3 icon. Once you click on this you will be given two different options which would be to close or create.Htaccess information to the page labeled optional. - - - - 32 . - On the top navigation menu select the button which says protect.- On the control panel page. This will open a new window that allows you to select the directory you wish to apply the protection to. also if you already have users you can edit or delete those as well. The default supplied valid user requirement is usually the best choice for the novice user.

- The Htprotect file must be saved to take affect. - Your changes should take affect immediately. In other words. Click the save icon on the left. scroll down to find the Server Side imagemap option and click the add icon on its right. 7. do the following: . .6 Server side imagemap This feature allows your server to regard files with a specific extension as map files. Enter the file extension beginning with a dot: 33 . prior to clicking the save button.Select the domain if you have more than one. .On the control panel page. click Web Options.1. - An overview screen will appear on which you can see all your information.On the Web Service page. the server checks the file with the specified extension to define the links of an image (unlike a client-side image map. which uses the info inserted into the HTML code) and reports back to the browser where to go. To add an imagemap file extension.

8 Ports A port is a special number present in the header of a data packet.7.1. Ports are typically used to map data to a particular process running on a computer.1.7 Paths Linux Perl /usr/bin/perl ImageMagick /usr/X11R6/bin/ (/usr/X11R6/bin/mogrify) Convert is at /usr/X11R6/bin/convert Identity is at /usr/X11R6/bin/identify PHP /usr/local/bin/php Sendmail /usr/sbin/sendmail Date /bin/date Python /usr/bin/python Python2 /usr/bin/python2 CURL /usr/bin/curl Ffmpeg /usr/bin/ffmpeg Home Directory /hsphere/local/home/<username> Replace <username> with your username Windows Perl c:\perl\perl ImageMagick c:\Program Files\ImageMagick Home directory D:\home\<username> Replace <username> with your username 7. 34 .

3306 PostGreSQL . in other words. for instance Perl. do the following: . click web options.1.143 mySQL . Now all files in the cgi-bin directory will be treated as CGI executables. you will need to create a CGI alias or.On the web services page. 35 .2.g. just like it displays simple text files and .gif graphics files.10 Error logs If you turn the error logs icon on it will keep a history of the errors received from scripts ran on your site.1.: text/rtf or video/mpeg.110 SMTP .1 CGI scripts To add CGI support. scroll down to find the cgi-bin option and turn it on.On the web services page. 7. . . scroll down to find the CGI option and click the add icon to the right.Select the domain if you have more than one.25 IMAP . specify a CGI file extension and a CGI handler for it.On the control panel page.On the web service page. This enables the browser to display or output files that are not in HTML format. To add a definition for your own file format. do the following: .9 MIME types This utility allows you to define file formats that are not defined in web browsers. This is the directory to place all your CGI scripts.1433 FTP – 21 7.On the control panel page.5432 MSSQL .443 POP3 .Select the domain if you have more than one. you can specify that all . .2 Adding support for dynamic web content 7. . .On the page that appears. scroll down to find the MIME type option and click the add icon on its right.cgi files must be treated as executable Perl scripts. The MIME type must comply with MIME type specifications. For example.Below is a list of commonly used open ports on our network: HTTP – 80 HTTPS . 7. To add a CGI alias. click web options. e. . enter the extension for the file type: Begin file extension with a dot.

The changes will take effect within 15 minutes. click the Add icon that has appeared next to the PHP option: 36 .On the web service page. click web options. scroll down to find the ColdFusion option and turn it on.On the control panel page.php4. To add PHP support. Skip this step if you are using a Windows-based plan.2.- Enter an extension beginning with a dot and select the handler from the list: 7.NET in a Windows-based account. click web options. click the add icon that has appeared next to the PHP option.On the web service page. . click web options.Select the domain if you have more than one. click web options. . . .NET To add support for ASP.On the web service page. 7. . do the following: . scroll down to find the PHP option and turn it on. do the following: . click the apply link for the server configuration to change. 7. Select the domain if you have more than one. Select the MIME type from the list. If you need to add custom file extensions to be handled by ColdFusion. scroll down to find the ASP option and turn it on.2 PHP scripts You can add support for your own PHP scripts. 7.4 ASP. enter an extension for your PHP pages beginning with a dot. .2. On the web services page.On the web service page.5 ColdFusion To add ColdFusion support in a Windows-based account.2. .On the control panel page. .2.Select the domain if you have more than one. . for instance . do the following: . do the following: On the control panel page.Select the domain if you have more than one.At the top of the web service page. scroll down to find the ASP.NET option and turn it on.3 ASP To add support for ASP (Active Server Pages) in a Windows-based account.On the control panel page.On the page that appears.

shtml files must be treated as server side includes. enter an extension for your PHP pages beginning with a dot. do the following: . . 7. click the apply link for the server configuration to change.3.Enable the guestbook for domains in the list.Click the edit icon for the domain you wish to edit.1 Counter To add a counter to your site. The changes will take effect within 15 minutes.Enable the counter for domains in the list. click web options. . scroll down to find the SSI option and click the add icon on its right. 7.6 Server Side Includes You can add your own SSI file extensions.On the control panel page. 37 .On the control panel page.3 One click install scripts (Linux) Owners of Linux accounts can use simple CGI wizards to enhance their sites with the following scripts: 7. do the following: . you can specify that all . click the counter icon.2. . - In the window that appears.Click the view icon for more instructions. NOTE: Adding .html as an SSI file extension will cause many problems. For example.On the control panel page.- On the page that appears.On the web services page. To add a SSI file extension. . . 7. do the following: . click the guestbook icon. Webalizer and many other scripts will cease to function.2 Guestbook To add a guestbook to your site.3. enter your SSI file extension beginning with a dot: - At the top of the web services page.

and highly customizable bulletin board package.3 Formmail To add a Formmail script to your site.3. click the Formmail icon. fully scalable.4 Chat To add a chat to your site.Complete customization with templates To add phpBB forum to your site.Click the view icon for more instructions.Unlimited forums and posts . will remove the contents of all its tables.Click the view icon for more instructions. WARNING: Assigning a previously created MySQL database to be used for phpBB. phpBB has a user friendly interface.Multiple language interfaces .Enable chat for domains in the list. You'll be prompted to either create a new MySQL database or select from the existing databases for phpBB to use.- Click the view icon for more instructions. do the following: .3. scroll down to find the phpBB option and turn it on: - This will start the installation wizard.Enable the Formmail for domains in the list.Private messaging system . .Private or public forums . do the following: . 7. . click web options.On the web services page. simple and straightforward administration panel. . . Click the setup icon to install the script: - You'll be taken to the phpBB admin control panel.Powerful search utility .Click the edit icon for the domain you wish to edit. click the chat icon.On the control panel page. 7.5 PhpBB (Linux and Windows) phpBB forum (distributed according to phpBB License Agreement) is a high powered.On the control panel page. . 7.On the control panel page. where you can start configuring 38 . do the following: . and helpful FAQ. phpBB Key Features: . .3.

On the control panel page. WARNING: Assigning a previously created MySQL database to be used for phpBB. To fix/restore the scripts: . but its configuration files are located in the mnoGoSearch/ directory in your root. delete the unnecessary files and restore the scripts.On the control panel page. WARNING: This will delete the CGI scripts and index pages of your website. you can restore them to default. mnoGoSearch script file is stored in the cgi-bin directory.g. refer to indexer. You can extend your mnoGoSearch capabilities (e.conf. If you mishandle anything. click web options. but all your custom settings will be lost.3. As with any action please insure you have a backup of all your web files and databases. click web options.the forum to your liking. 7. 7.3.7 Fixing problem scripts If you have accidentally deleted any of your CGI scripts and/or the initial account index page (index. To enable mnoGoSearch.conf dist which can be found in the /'account'/mnogosearch/'domain'/ directory.Click the edit icon for the domain you wish to edit. do the following: . a utility that searches your site by keywords. . . 39 . you can enhance your site with mnoGoSearch. You'll be prompted to either create a new MySQL database or select from the existing databases for mnoGoSearch to use. you can always restore mnoGoSearch configuration to the default by clicking the Edit icon. will remove the contents of all its tables. For more information on working with indexer. which can cause damage to your site.On the web service page.conf.Select the domain if you have more than one.On the web service page. scroll down to find the mnoGoSearch option and turn it on: - This will start the installation wizard. .html).6 mnoGoSearch If you are on a Linux account. .: set local charset) by editing file indexer. Go to your search page by clicking the magnifying glass icon: NOTE: It will take some time to index your site pages and get your search working. To get rid of any undesirable changes in you CGI scripts and go back to the default settings. click the restore to default link.

. Make sure you only download scripts from trustworthy locations. It's a good idea to install and fully configure Front Page Extensions prior to uploading your web pages. If your FrontPage publish fails to perform correctly. .3 Fixing problems WARNING: If you turn off FrontPage extensions after they are configured and your site has been published this will delete needed files and corrupt some aspects of your site.4. do the following: .4 How to resolve common errors 7.1 Installation WARNING: If you turn off FrontPage extensions after they are configured and your site has been published this will delete needed files and corrupt some aspects of your site. 7. . To install FrontPage extensions. . click the FrontPage icon.4. try reinstalling FrontPage Extensions by doing the following: .On the control panel page. click the FrontPage icon.On the page that appears.2 Configuration To configure FrontPage formmail settings in Linux or Windows based accounts: .4.Click the Fix icon in the FrontPage section. . .4. It is also required to provide some of the advanced server side functionalities offered by FrontPage. 40 .Now that you have applied your changes. They will be used in FrontPage mail forms 7. A republish may be required to correct any problems.Click the Edit icon right beside the fix icon. They will be used in FrontPage mail forms.On the control panel page.3. make sure to supply the sender and reply to e-mail addresses.First make sure the FrontPage extensions are configured and the connection to the server is correct.Click submit . 7. 7. make sure to supply the sender and reply to e-mail addresses. .1 No extensions found on server or unable to connect to server .On the control panel page. click the FrontPage icon.4.Now you can proceed to FrontPage configuration. 7. These script files are usually placed in the cgi-bin folder of the specific domain.4 FrontPage extensions The FrontPage extensions work as a conduit for FrontPage to connect and publish your site to our servers.7. A republish may be required to correct any problems.8 Adding custom CGI scripts (Linux and Windows) You can install almost any script on either our Windows or Linux hosting packages.Click the edit icon in the FrontPage section.On the page that appears.Enable FrontPage Extension for domains in the list. you can upload your web pages. . It is also important to read all accompanying documentation for proper use and installation instructions.4.

.cnf is an Authentication file.Try using the configure option to change the FrontPage user name and password and then changing it back. . .com is not correct. and then delete all the HTML code. 7. − In the Save as type box.txt. click All Files (*.Open your Webpage in FrontPage. click New. − Click Save. and then click OK.4. .4. If these do not resolve the problem.Right-click the form. 41 . If you are still having problems try using the fix tool from the Front Page icon on your control panel. .*). http://yourdomain. try to turn the front page extensions off and back on and then reconfigure.Locate and then double-click the _private folder that is in the root of your Web.Locate the Feedback. Say.yourdomain.cnf We80. type Feedback. Go to publish site in FrontPage and verify the domain name is set without the ‘www’ prefix. This causes it to recreate the We80. . It can become corrupt and cause problems with a running site or at publish time. − On the General tab. and then turn the extensions back on in your control panel.txt file. The following options should resolve the problem. and then click OK. − Under New form template.Save the form page. follow these steps: − On the File menu. then click Form Properties. expand the _private folder that is in the root of your Web site. click Normal Page.2 We80. http://www. − Locate and then double-click the _private folder that is in the root of your Web.Click the Feedback. click Page Templates.txt file.com is correct. and then click Page or Web. − Switch to HTML view.3 Forms If you have problems with a FrontPage form a common problem and solution is described below. − On the File menu.- Make sure the site is accessible and the domain name is registered and has not expired. If you can’t locate this file. .4. − In the File name box. The task pane opens.Click Browse. - - 7. .In the Email address : type the email address which you provided while enabling FrontPage extensions .cnf file and may resolve the problem. .4.In the folder list. .Open the page that contains the feedback form. deleting all _vti folders and folders starting with “_” in your domain directory. click Save. If this does not work try turning the Front Page extensions off.

whenever the elapsed time exceeds the period length. at which point the elapsed time and the counters are reset.8. . The period specifies how long data is accumulated before the counters are reset. . which when exceeded the request incurs a counter-based delay penalty or is refused. . whenever the 42 . then the counters are reset. . all further requests are refused. do the following: . Original: Impose a limit on the volume (Kbytes sent) per period. Otherwise the request is delayed between one and the set maximum number of seconds. We unfortunately are not able to offer any custom changes or accommodations to our plans. Document: Excluding requests for HTML page elements such as images and style sheets impose a limit on the number of requests per period. Idle: Impose a minimum idle time between requests. if the idle time between requests exceeds the minimum.Click the edit icon for the domain you wish to edit.1 How do I change the traffic limit? Traffic limits are set per plan and can’t be changed. If your account reaches its limit in a given month your account is subject to suspension. then the request is refused entirely to avoid occupying servers unnecessarily. Second. The delay is computed as the policy minimum less the idle time between requests.Scroll the page to find the throttle policy option and turn it on.Complete the wizard. then the request proceeds without delay. Note that the requests (hits) column of the throttle status display does not include the requests for page elements.Select the type of policy and click submit. Managing traffic 8.On the control panel page. When this limit is exceeded. The eight throttling policies are: Concurrent: Impose a limit on the number of concurrent requests at any one time.At the top of the web service page. the request incurs a calculated delay penalty or is refused. 8. When the minimum is not reached. If the delay would exceed maximum. click the apply link. . until the elapsed time exceeds the period length. First. click web options. First.2 Throttle policies To enable the Throttle module. We do however offer throttle policies to help you regulate the amount of traffic you receive.

You can also set throttle policy to none which imposes no restrictions on a request and used as a place holder to allow monitoring. then all requests are accepted. if the volume is below the limit. The period specifies how long data is accumulated before the counters are reset. then the limit (allowance) is deducted from the volume. Otherwise. if the percentage is 100. When this limit is exceeded all further requests are refused until the elapsed time exceeds the period length. in which case the request proceeds without delay. also the period length is deducted from the elapse time. after which the request will be refused to avoid occupying servers unnecessarily. If the percentage is zero (0).elapsed time exceeds the period length. Press Apply in the Web Service -> Server Configuration row. The limit currently serves no purpose. at which point the elapsed time and counters are reset. until the end of the period at which point the elapsed time and counters are reset. Otherwise the request is delayed between one and the set maximum number of seconds. Remember to apply the changes you have made. Random: Randomly accept a percentage (limit) of the requests. which when exceeded the request incurs a calculated delay penalty or is refused. which can’t be a negative result. First. if the volume is below the limit. The period specifies how long data is accumulated before the counters are reset. The delay is computed as one plus the integer result of the volume times 10 divided by the limit. Second. you refuse the request entirely to avoid occupying servers unnecessarily. the delay counter is increased by one second. If the delay would exceed the maximum. then the delay counter is decreased by one second if it is not yet zero. when the limit is exceeded. whenever the elapsed time exceeds the period length. Request: Impose a limit on the number of requests per period. Second. Speed: Impose a limit on the volume (Kbytes sent) per period. The delay can be between zero and the set maximum number of seconds. then the volume and elapsed time are halved. When this limit is exceeded all further requests are refused. 43 . Volume: Impose a limit on the volume (kbytes sent) per period. then every request is refused.

However this can’t be increased over 2 gigabytes of space with any email account. which doesn't exist.com is marked as catch all. You will be presented with a drop down list in which you can use to choose mail forward.1 Creating a Mailbox To add a new mailbox. If no account were marked as catch all. 9.Choose mailbox from the drop-down list and click next: . this particular message will arrive at webmaster@example. Example: your mailbox webmaster@example. enter its new size in megabytes.9. When mail is sent to your email address it is delivered and stored in this email mailbox. click the Edit icon next to the name of the mailbox.com. 44 .1 Mailboxes An email mailbox is similar to the mailbox at your home. You will see the list of its properties on the right: Quota: Change the quota for this specific mailbox. 9. mail auto responder.1. do the following: . In this case. E-mail 9. click add new mail resource: . .2 Configuring a mailbox To configure a mailbox.1. your mailbox will forward all incoming email to another address and send responses to senders. this message would bounce back to the sender with an error notification.At the bottom of the page that appears. However the webmaster email box works as normal and counts towards your total email box limit. If someone sends an email to support@example. To change your mail quota.Enter the name and password for the new mailbox and click submit: NOTE: If you want your mailbox to work as a forward and mail auto responder at the same time. mailbox and auto responder the same name within one mail domain by following the same steps you used to create an email address. you can give forward. any email messages sent to a nonexistent account on your domain will go to this address. Mailbox quota is not related to the site disk space quota.com. IMPORTANT: The postmaster email box is a mail box which you can neither delete nor change its quota. Catch All: If it's on. click e-mail.On your control panel page. Password: Click the icon to change the mailbox password.

Select the domain in the drop down box at the top and click go.1. click the email icon. . 9. 9. . 9.From the control panel.1 Change password from the control panel Change email box passwords.com. Trouble Ticket: This will open the help desk to report any issues you have been having with your email. .ixwebhosting.domain.1.2 Change password from the login page If you go to manage. . Delete: Delete the mailbox.2 Configuring email clients 45 . This can also be accessed at mail. a new browser window will open our webmail interface.4.You will have options on the right hand side. Discard all incoming mail: Turn this on only if you are absolutely sure you don't need all your incoming mail. NOTE: To delete a catch all mailbox.com there are a few options so you can change your email box password as well as log into your web mail.You will see an icon which says password there you will be able change your password. This is where you will send and receive you email. first switch catch all off. Only use this if you do not want to receive messages.1.Web Mail: If you click the launch button.Click on the email box for which you would like to change the password.4.3 Changing mailbox password 9. You can also turn it on when you are going on vacation. Senders won't receive “undelivered mail” notices. .

1 Configuring Thunderbird To find your email information: . 9.domainname. .Make sure to enter the full email address in the account name field. . . . . To configure email in Outlook 2003: . the settings are very similar. the first time it tries to connect.com or the direct mail server address.Start Outlook Express and either follow the install wizard or go to the tools dropdown menu and select accounts.Click “add” and select mail.2 Configuring Outlook Express To find your email information: . if you have more than one.Note the mail server address. email address and password. 46 . To configure email in Mozilla Thunderbird: .The program will prompt you for the email password.3 Configuring Outlook 2003 To find your email information: .Enter the mail server name for both incoming mail and outgoing mail.From your control panel click the email icon.Your incoming username will be your full email address. . . email address and password.Click finish to save settings.Enter the mailbox password in the password field. To configure email in Outlook Express: . .Select the domain. .Start Outlook 2003 and either follow the install wizard or go to the tools drop-down menu and select accounts. .In the drop-down box. which is either mail. . .9. . .2. .From your control panel click the email icon. if you have more than one.2.Enter the mail server address. .Start Thunderbird and either follow the install wizard or go to the tools drop-down menu and select accounts.Click “add account”.2. .Enter your email address.Select the domain. .When the wizard starts. choose POP3 as your incoming server. .On the page that shows. enter your email address and click next to proceed.Select to setup POP3. 9. if you have more than one.You can setup either POP or IMAP mail service. .Select the domain.Note the mail server address. .Enter your email address.From your control panel click the email icon.Note the mail server address.Enter the name you would like your messages to appear from . For the example we will use POP. .Enter the name you would like your messages to appear from. enter the name you would like your messages to appear from. .Check the remember password box to avoid entering it every time you check or send email. email address and password. .

Click ok to more settings.3. do the following: 47 . Local e-mail address: The address your mail will be forwarded from.From the control panel.com or the direct mail server address for both the incoming mail and outgoing mail. 9. Select my outgoing (SMTP) server requires authentication. 9. . which is either mail.1 Creating a Forward To create a forward.2 Configuring a Forward To configure a forward. Then select the very last option to log on to incoming server before sending mail. Test the connection to see if you get everything is setup correctly. 9.3.- Enter your full email address for your user name Enter your account password.domainname. Click finish to save settings. Click more settings and then outgoing server. - Choose mail forward from the drop-down list and click next: - On the page that appears. Remote e-mail address: The address your mail will be forwarded to. create the forwarding rule.3 Forwards You can have any or all your email forwarded to an outside email account. click the email icon. do the following: .At the bottom of the page that appears. Enter the mail server address. . click Add new mail resource.Select the domain in the drop down box at the top and click go.

. 9. . this particular message will still arrive at webmaster@example. . Remote: Any local or external address your mail is forwarded to. Catch All: If this is on. incoming mail will be forwarded to webmaster@example.Click the edit icon in the remote field. .From the control panel. Delete: Click the trash can icon to delete the forwarding rule. .This will open its properties on the right. click the email icon.Choose mailing list from the drop-down list and click next: - Enter e-mail address: This is the e-mail address from which mail will be forwarded to subscribers. This will open its properties on the right: Local: The local address your mail is forwarded from.com.com. Select the domain in the drop down box at the top and click go. 48 . 9.3.com.4 Mailing lists Mailing lists allow you to send mail to multiple users. . .4. Click on the email box for which you would like to change the forward. The mailing list feature is implemented through EZMLM mailing list manager (www.Click on the email box for which you would like to change the forward. do the following: . If someone sends an email to support@example. click the email icon. If this forward wasn't marked as catch all.3 Forwarding to multiple addresses To add more than one destination address to a forward. then click add new mail resource.1 Adding a mailing list .From the control panel. .Select the domain in the drop down box at the top and click go. which doesn't exist.At the bottom of the page that appears.com pointing to webmaster@example. Example: You have a forward from president@example.ezmlm. Trouble Ticket: This option opens the ticket center where you can get technical assistance with any email problems.com. this message would bounce back to the sender with an error notification. If you mark this forward as catch all.- From the control panel. 9.Select the domain in the drop down box at the top and click go.Enter another destination address. any email sent to a nonexistent account on your domain will be forwarded to the remote addresses.org). click the email icon.

From the control panel.This will open its properties on the right.3 Adding subscribers to your mail list To add subscribers to your mail list: .Click the trash can icon to the right of the subscriber you would like to delete or click the remove all icon to remove all subscribers. first delete the resource that uses it.Important: You can only enter a new e-mail address.4.You can add moderators as you see fit. click the email icon.From the control panel.4.2 Configuring a mailing list 9.Click the add icon to the right of moderators.4. . 9. If you need to use an existing address. click the email icon. . . .Select the domain in the drop down box at the top and click go.Click on the Mailing list you would like to edit subscribers of.Click on the mailing list you would like to add a moderator to. .Select the domain in the drop down box at the top and click go.Click on the Mailing list you would like to add subscribers to. .This will open its properties on the right.You will have the option to add a single subscriber or a batch of subscribers one per line.Click the edit icon to the right of subscribers. . 49 .Click the add icon to the right of subscribers.From the control panel. . click the email icon. .4. . . . .Select the domain in the drop down box at the top and click go.4 Removing subscribers To remove subscribers from your mail list: .5 Adding moderators to your mail list To add moderators to your mail list: . 9. . .This will open its properties on the right. 9.

.Click the edit icon to the right of moderators. This will attempt to describe the different elements of the configuration to assist with securing your mailing list. .9.Select the domain in the drop down box at the top and click go. it sends out a collection of messages ordered by digest subscriber’s collections of messages. subscribers who haven't been following the list for a while. . but not to participate in the discussion. Archive - By default. .7 Securing your list Mailing list software is notorious for allowing its members to get inundated with spam if configured wrong. or who just want to see the discussion of a specific question can retrieve a specific set of messages from the archive. Digest is sent out when a predetermined time or traffic limit has been reached.4.Click on the mailing list you would like to remove moderators from.From the control panel.4.This will open its properties on the right. subscribers can later retrieve messages from the archive.Click the trash can icon to the right of the moderators you would like to delete or click the remove all icon to remove all moderators. No editorials. For instance. . Digests contain each message as it was sent out by the list. This way. digest subscribers are automatically given the same privilege. Digest - The digest is a special kind of mailing list extension. click the email icon. no missing messages. If the list owner has chosen to restrict posts and archive access to subscribers. all messages sent to a list are kept archived. Receiving digest is very convenient for users who want to follow a list. 50 .6 Removing moderators from your mail list To remove moderators from your mail list: . Instead of sending separate messages. Block Archive - You can prohibit the overall access to the archive and authorize only moderators to get in. 9.

List subscribers 51 . This verification mechanism tests if the person at the subscription address really wants to be a subscriber.com is called your_mailinglist-digest@domain. If you want the subject line of each message that does not contain it.com) is sent a confirmation request.- From the subscriber point of view. You can always include or exclude confirmation from the subscription procedure. one should just reply to the message. When it is done. This just indicates if the user is required to confirm their unsubscribe request. to include the prefix. - Prefix - Check "no prefix" to prohibit adding prefix to the subject line of each message that does not already contain it. Non-subscribers' requests will be rejected.com. The only difference is that you use your commands with 'digest' indication. You use the same commands to work with digest as you do when you work with the main list. the digest list for the mailing list your_mailinglist@domain. Subscription confirmation - Usually an applicant for subscription (your_mailinglist-subscribe@domain. place the text in the file DIR/prefix Guard Archive - Here you can restrict the access to the mailing list archive by allowing only subscribers to retrieve the archive. recipient's address is added to the database and he becomes a subscriber. Unsubscribe confirm - Unsubscribe confirmation is basically the same as the subscription process. To confirm it.

If the list is called mailinglist@domain. but not modify the message. one must know its name. even if the other file has exactly the same contents. just send a message to mailinglist@domain. optionally with an explanation from the moderator. are sent to one or more moderators. With this switch. listing this file allows the remote administrator to see recent additions and removals. The subscription log stores entries for each modification made to the subscriber database. For example. On a message moderated list. Also.com). it is e-mailed back to the sender. messages. and contents of the file are added to the “Reply-To:” address. file name. ezmlm sends a message with the file and editing instructions. or after 27 hours. you can allow a remote administrator to get it. Remote administrators can list this log or search it for specific entries. The remote administrator can edit any file in dir/text/ by sending an e-mail containing the new text to edit the file with. Only files where editing seems reasonable are included in the list. instead of going directly to the list (to send messages to the list. Text file - Here. In reply to this command.com. On moderated lists it may take a little longer for the message to reach all the subscribers. Still. They can accept or reject. it is sent to the list unmodified. If the message is accepted. A “cookie” based on the date. whichever is shorter. If it is rejected. you can allow remote administrators to edit the text files that make up most of the ezmlm responses. Replies are sent only if the target address is a remote administrator.- Mailing list users are not allowed to list the addresses of all subscribers. Message moderation - The list owner may set up the list to be message moderated. ezmlm replies to the -edit command with a list of the files in dir/text/. Posts from addresses other than moderators 52 . This is however recommended as it will stop your members from receiving spam. The cookie becomes invalid as soon as the file has been changed. the cookie can’t be used to edit any other file. since it has to be read and approved by at least one moderator before being sent out to the subscribers.

Request address is serviced - Enables/Disables the -request command. so they will only receive messages posted by moderators. remote administrators may have the right/ability to list subscribers. Respond to admin - If you enable this function. search for subscriber addresses by name. refer to the ezmlm documentation on the ezmlm-request command. users will be required to request to the remote administrator in order to retrieve mail list archives.- Here you can disable posting by subscribers to the mailing list. Otherwise. Depending on how the list is configured. add and remove subscriber addresses and/or edit the texts that are sent in reply to list commands. Subscription moderation 53 . For more information on this. archive will be accessible only to the remote administrator. This way you don’t have to send the command in the email address itself. Enables remote administration - A remote administrator is an address with the rights to do certain administrative tasks remotely by e-mail. This is usually chosen to send announcement or notifications where the interaction between recipients is not intended. The –request allows commands to be sent in the subject/body of an email.

This is done by our administration staff only through our 24/7 Help Desk. The user also wants to be able to receive mail from information@domain. an email address info@domain. If you have a mail list or a script that is sending more than 300 messages a day there is a possibility you may need to be white listed on our mail servers. i. 9. What application is being used to send your messages? Which email address. 9. For instance.com to the same mailbox. except that after confirmation the request is passed on to the list moderator.8 Requesting white listing If you are using the ezmlm mail list or if you have a web based mail list script and you notice trouble there may be a simple solution.Choose mail alias from the drop-down list and click next: 54 . will be shown as the return-path in list messages (the address.5. - You can set up your mailing list to allow posts from subscribers only. One becomes a subscriber only after his request has been approved by a moderator. If you feel this needs to be completed please place a ticket providing the following information and the administrators will take your request into consideration. It is like having 2 email addresses assigned to the same mailbox.5 Mailbox alias A mailbox alias is a way of having mail arrive to a mailbox other than or in addition to the mailbox it was being sent to. he replies to the “Reply-To:” address.com is created.From the control panel click the email icon. How many messages will you be sending to send per hour/day/week? Describe your policy regarding the treatment of bounced messages. . click add new mail resource: . .At the bottom of the page that appears.1 Adding/Removing a mailbox alias To add a mailbox alias: . In this case posts received from non-subscribers will be rejected and sent back.- Mailing lists may use subscription moderation.Select the domain in the drop down box at the top and click go. User posts only.4. Subscription to these lists is identical to the process described above.e. where bounces are collected)? 9.

.At the bottom of the page that appears. the system will immediately send a uniform response back to the sender.This will open its properties on the right. .From the control panel click the email icon. click add new mail resource: . .To remove a mailbox alias.Click on the mailbox alias you would like to remove.Click the “trash can” icon next to delete. do the following: . do the following: . To add an auto responder.From the control panel click the email icon. .6 Mail auto responders 9.Use this form to compose an auto response message: 55 .6. .Select the domain in the drop down box at the top and click go.1 Adding an auto responder An auto responder is a mailbox attribute.Select the domain in the drop down box at the top and click go. Whenever a message arrives in a mailbox. . 9.

7.Click the “launch” icon to the right of webmail.2 Editing an auto responder message To edit an auto responder.Click on the email box which you would like to login to.7.This will open its properties on the right.3 Removing an auto responders To remove an auto responder. . . Subject: The subject of the response message Message: The body of the response message 9.From the control panel click the email icon.1.Select the domain in the drop down box at the top and click go.1 How to use 9.Select the domain in the drop down box at the top and click go.Click the “trash can” icon next to delete.6.Click on the corresponding auto responder. .7. 9.From the control panel click the email icon.6.Click on the auto responder which you would like to remove. . 56 . 9.2 Login from the login page Login from the login page: .Select the domain in the drop down box at the top and click go.1. 9.This will launch the webmail interface in a separate window. .7 Webmail 9.Send a Copy To: The option e-mail address to which copies of response messages will be e-mailed.From the control panel click the email icon.com. . do the following: . .ixwebhosting.1 Login from the control panel Login from the control panel: . .This will open its properties on the right. do the following: . You will see an option to access your webmail account.Click the edit icon next to message. . . .Go to manage. .

57 . as an outgoing mail server is not unlike a postal mail drop box.7. The best option for this situation is to contact your ISP who may be able to remove the block or give access to their email server for outgoing messages.You then need to extract or uncompress the downloaded file. that domain isn’t in my list of allowed rcpthosts” or “sorry. which is the port most mail servers and mail clients use by default for outgoing mail.7. If you have any problems configuring your email client or if you should have any other questions regarding this feel free to contact us. it will not be possible for a spammer to use your mail server to relay their unwanted messages. This will usually start the install process. being used by spammers to send unwanted messages. While this is a very good way to help eliminate random spam sources. . 9.9. that domain is not allowed to be relayed through this MTA” when trying to send email is commonly related to an anti-spam protection we have in place on our network. WARNING: This will replace any existing files by the same name.3 Login directly to webmail Login directly to webmail: . These can be installed the same as any other php application. Webmail clients such as horde and squirrel mail need to be installed in your web space to work. It merely facilitates the starting point for the piece of mail. in your browser.You will then. This protection is called “POP-before-SMTP” and is for the benefit of your domain. go to the location that you uncompressed the file. One of their methods is to block port 25. This block is intended to allow the ISP to regulate what email travels across their networks. − Select the file you uploaded and then select the uncompress option to the right. − This can be accomplished from the WebShell utility on your control panel. Sadly at this time there is no “trust” system in place that would allow certain email providers to be granted access. Due to this protection. 9.You can login your webmail directly at the URL mail. replace “domain” with your domain name.8.2 POP before SMTP The reason you get the error message: “sorry. including home computers.The downloaded file needs to be uploaded to your hosting account.2 Other webmail clients Many other webmail clients and services will work with our email service. it does unfortunately affect the legitimate people who simply want to use another email server to send their email.1. . . and use this for your outgoing email.com.domain. We highly recommend that you contact your ISP and request their outgoing mail server information.1 Port 25 Block With spam on the rise and many compromised computers.8. ISP‘s have instituted new tactics to prevent the sending of unwanted messages on their networks. This will not affect the appearance of your email. 9.8 Troubleshooting 9.

1 What is Spam? Email spam usually pertains to unsolicited commercial messages sent in bulk by people you don't know although there are exceptions to this rule. you are authorized to send email through your mail server.3. Postmaster block .9 SPAM 9. 9. 9.1 What is it? We honor spam complaints sent from individuals and a few different providers.9. SpamCop – This service provides list of IP addresses of known spam sources. They maintain email addresses that are used as spam traps.2 How we fight it Spam has become a part of life for anyone who has an email account. Juno and UUNet. this usually happens when you check for new messages." the term is both a noun (the e-mail message) and a verb (to send it). As soon as you receive the same error message . Juno and UUNet. Currently the following providers are honored AOL.3. Clicking the link will allow you to download the original complaint message.3 Postmaster block 9. For a certain period of time after you check for mail. Some customers have decided (but are not required) to stop sending mail to AOL and other major mail services altogether to prevent further issues. 58 . "gray mail" and just plain "junk mail. Whenever you are blocked by this system. E-mail that is not requested is SPAM no special criteria needed. Currently the following providers are honored AOL. which can be opened in WordPad or other text editor. but we are taking steps to lessen the amount of spam received. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. Spam is mostly used to advertise products and sometimes to broadcast some political or social commentary.8. "unsolicited bulk e-mail" (UBE). When sending mail you first have to login to your email server.simply login again to your mail server (check your mailbox for new emails) and you will then be able to send again. 9.8.You can still use the SMTP service that comes with your account. If these addresses receive a message it is almost guaranteed to be spam as these addresses are not used or public.9. Also known as "unsolicited commercial e-mail" (UCE). 9. you will receive a bounce-back message. If we received a complaint of spam from one of these sources we investigate the situation and if the complaint is valid we block the source IP address. Due to the fact that computers are not human detection will never be perfect.8.We honor spam complaints sent from individuals and a few different providers. You must place a ticket in our 24/7 Help Desk and our system administration team will review your request to have your IP removed from the blacklist. The message instructs the blocked party to visit a link to the actual message sent.1 How to get unblocked A customer must agree to stop causing spam complaints before the block may be removed.

if the message dates are valid. Each test adds to a message's overall spam score.3. and so on.9.Click on “new” . .Right click with your mouse on the inbox folder and from the popup menu select “mew folder” .In the space below. . 9.This should move much of the spam you receive to the spam mail folder where you can review and delete it.Click “next” . messages over a certain user-defined threshold are marked as spam.Click “next” and “next” again and for the name of the rule enter “spam marking” .Scroll down and look for the line “with specific words in the message header” and place a check in the box to the left of it. This will discuss the setting up of spam assassin filters and built in spam filters of Outlook Express and Thunderbird.Highlight “check messages when they arrive” .A new option box will open.SpamAssassin – This system works by "scoring" each e-mail message against a range of tests designed to identify if that message is spam or not. 59 . click on the underlined words “specific words” .Start Outlook Express .Select “start from a blank rule” . 9. the folder you set up in steps 3 and 4. 9. . You can download and install many different spam filters for your home email client. including checks to see if the sender and recipient address are valid.9. A wide number of tests are provided.) . if the body contains any of a list of forbidden words.Look for “move to a folder named” and place a check in the box to its left . We are in the process of developing a more advanced method for spam detection and blocking and we hope to have these systems available as soon as possible. enter “X-Spam-Status: Yes” (without quotes) and click the “add” button (be sure you leave a blank space between the colon and the word Yes) .Click on or select “inbox” in your mail folders (NOTE: you may have to turn on folder view if it is not already on to select the Inbox folder. click “new” to create a new message filter for spam.1 SpamAssassin filters in Outlook Express . if any of the sending servers are blacklisted.In the box below.Start Thunderbird.3 How to reduce There are multiple options available to help control spam email.From the folder list.2 Thunderbird Spam Assassin Filters .From the outlook menu list click on “tools” and select “rules wizard” or “rules and alerts” . Find “customize…” at the bottom of the list and click on it.Give the filter a name (such as “spam”) and click on the down arrow of the drop box that currently says “subject”. scroll to and select the folder spam mail.For the name of the folder enter “spam mail” and click ok .) .Click “next” .On the window that pops up.3. . click on the underlined word “specified” .Click “finish” (NOTE: Make sure that there is a check in the box to the left of the rule you just created and click ok.Go to the tools menu and click on “message filters…” .9.

Click the check box which says trust junk mail headers set by: then in the drop down box which is next to it select to use spam assassin.Go to tools in the top navigation bar. 9.Start Thunderbird.3. Click on the “add” button next to it. click on the arrow again and choose it from the list. . Click the check box next to “move to folder” and select the folder that you want to move spam to. click on this option . Click OK.Click on tool you should see an option for junk mail controls. If it doesn’t automatically change the first drop-down box to “X-Spam-Flag” that you just added.- - In the pop-up window. Click “ok” Your new filter should show up in the list now. . and it will move it to the box below. In the 3rd box. type yes. .9.3 Junk mail controls in Thunderbird Thunderbird has a very good built in spam filter that is trainable and will catch most spam messages. 60 . under “new message header:” type X-Spam-Flag. you can close the window and you’re done! This should move much of the spam you receive to the spam mail folder where you can review and delete it.

You have now successfully created a MySQL database and user. It allows you to add.Now. . click the 'MySQL Server' icon.Click the 'MySQL Server' icon.Click the 'add' icon next to the words 'add database' . 10. try the main phpMyAdmin icon on the control panel. you will need to create a user name and password.Click the 'add user' button. 10.1 Hosting MySQL databases MySQL is a database management system.Click the 'MySQL Server' icon. Enter this same password again in the 'confirm password' field and assign a role for this user. access. 61 .1.2 Creating MySQL databases To create MySQL databases: .3 Changing MySQL disk quota To change MySQL disk quota: .Then select the database name. .1. Databases SQL or "Structured Query Language" and is a commonly used way to access databases. . . When this completes. and process stored data. Host Name: The domain name and IP address of the database server Port number: MySQL 3306 NOTE: If you have problems accessing phpMyAdmin from here. 10. Click the 'finish' button at the bottom when you are done.From the control panel. You may now add additional users or grant privileges to users of other databases. click 'next'. When you are finished.10.1.Enter the name for your new database along with a description of the database. it will return you to the same page. To access the MySQL database settings page: .1 MySQL 10.

2. Choose a user role and click 'add'.Click the specific database name that you would like to edit. At this screen you may set the new database quota. To remove a MySQL user: .Click the database name.Click 'change'.6 Changing user permissions To change user permissions: . Click 'submit' when you are finished. This can also be used to create and restore Mysql backups. . .Click the empty box to add a check to each privilege you would like to grant to the user.Create a new user name along with a password and confirm this password.1.In the 'database users' field. 10. . . 10.- - Choose the database name that you would like to change the quota for and click the 'edit' icon that appears to the right of the database name. . . .5 Changing user passwords To change user passwords: .Click the 'MySQL Server' Icon. 10.Click the 'MySQL Server' Icon. .Click 'submit'.1 Editing MySQL databases To edit a MySQL database: .Click “Built in phpMyAdmin control panel. 10.Click the database name. .In the 'database users' field.This will bring up the database settings page.1. Click on the "pen & paper" icon to the right of this.Click the "pen & paper" icon that appears to the right of the user name. click the 'add' icon.Click the 'MySQL Server' Icon.1.Click the “trash can” icon next to the username and confirm to remove it.This will bring up the database settings page. . you will see the current amount of space the database uses and current disk quota set for this database.Enter the new password and confirm. In the 'quota' field.Click the 'MySQL Server' icon. .Click the 'MySQL Server' icon. . .At the bottom. select the user that you would like to change the password for . select the user that you would like to change the privileges for and click the 'edit' icon that appears to the right of the user name. . 10.4 Adding/Removing MySQL users To add a MySQL user: .” 62 .2 phpMyAdmin Phpmyadmin is a common tool used to view and edit the content within your databases. .

Click the specific database name that you would like to create a backup of.3.Depending on your browser's settings. 10. Click on the database name to the left.2. you can make changes to the database such as creating/removing tables and editing data. .NOTE: If you have problems accessing phpMyAdmin from here.Click the phpMyAdmin icon on the control panel.3 PostgreSQL 10. From here. You may also choose a compression format. .Click the specific database name that you would like to restore from a backup. .Click the 'MySQL Server' icon. .2. check 'Save as File' and create a name for the backup.On the left hand side.Click go 10.Click the 'PgSQL Server’ icon on the control panel. . click the database name in the drop down box. the backup file may automatically download or your browser may prompt you to save the file.Choose your preferred format type and any options you would like to apply.1 Hosting PostgreSQL databases In addition to MySQL. you may also create PostgreSQL databases.Click go . 10. . 63 .Click the 'export' tab located near the top of the screen.2 Creating PostgreSQL database To create a PostgreSQL database: .Click the 'Import' tab located near the top of the screen.Click the 'Browse' button to select the backup file from your local computer. . Host Name: The domain name and IP address of the database server Port number: MySQL 3306 10.At the bottom.Click the database name on the left-hand side. . try the main phpMyAdmin icon on the control panel.3.3 Restoring backups To restore a database: . . . .Click the phpMyAdmin icon on the control panel. .2 Creating backups To create a backup: .

10. NOTE: If you have problems accessing phpPgAdmin from here.5 Changing passwords To change PostgreSQL passwords: . you will see the current disk space used and the total disk space the database can occupy.Click on the database name that you would like to change the quota for.Click on the specific database name that you would like to edit. When finished. 64 . .Near the bottom.Click the 'Add' button.To change the password. 10.4.Click the 'Submit' button.4 PgSQL 10. try the main phpPgAdmin icon on the control panel.Click the 'Add User' icon at the bottom.1 Editing PgSQL databases To edit a PgSQL database: .Click Change 10.Click the 'PgSQL Server’ icon on the control panel.4. .Click the 'PgSQL Server’ icon on the control panel. .1 Adding PostgreSQL users To add PostgreSQL users: .To delete a user.3. you will see all created users. .Enter the new password and confirm it .4.- Click the 'Add Database' icon.Click the 'PgSQL Server’ icon on the control panel.Enter the desired quota. click the "trash can" icon that appears to the far right of the user name. . I agree with the above' to confirm. .Click 'Built in phpPgAdmin control panel'. you can make changes to the database such as creating/removing tables and editing data. Click the "Pen & Paper" icon located to the right.4 Adding/Removing PostgreSQL users 10.3. .Click the 'PgSQL Server’ icon on the control panel.3 Changing PgSQL disk quota To change the PostgreSQL disk quota: .Click the 'PgSQL Server’ icon on the control panel. . Choose an owner for the database from the dropdown.3. 10. . click the "Pen & Paper" icon located to the right of the user name. . .Near the bottom. Click on the database name to the left From here. .Click 'Yes. . you will see all created users.2 Removing users To remove PostgreSQL users: . 10.3.3. click the 'Submit' button.Enter a desired user name and password and confirmed the password. . .At the bottom. Assign a name for the database.

5. When you are finished. do the following: . . click the "pen & paper" icon .5. Click the 'edit' button that appears to the right of the database name that you would like to edit.5 MSSQL (Windows plans only) 10.6 ODBC 10.Enter the desired login name then enter the desired password twice.Open Database Connectivity is a standard database access method developed by Microsoft Corporation.6.Click the 'MSSQL server' icon on the control panel.1 Hosting Microsoft SQL databases Microsoft SQL Server is a relational database management system produced by Microsoft.1 What is ODBC? ODBC . do the following: .Click the ODBC icon on your control panel page.5. 10.3 Adding MSSQL database users To add MSSQL database users. 10.At the bottom. 10.Click the 'add' button next to 'add new MS SQL login' .Enter the desired database name.5.4 Changing MSSQL disk quota To change MSSQL disk quota.10. It supports a superset of SQL.In the 'database quota' field. When you are satisfied.2 Creating a new DSN record To create a new DSN Record. click the 'add' button next to 'add database' . ODBC makes it possible to access any data from any application by means of ODBC drivers .Click the 'MSSQL Server' icon on the control panel.At the bottom under the 'MS SQL databases' heading. . and the list of available ODBC drivers will show. You can create a DSN (date source name) records based on ODBC drivers to access databases of different formats under Windows plan. you will see all existing databases.6.one for each database format. 10. Next. . . do the following: .Set the desired quota then click the 'submit' button 10. 65 . click the 'submit' button. click the 'submit' button.2 Creating MSSQL databases To create a MSSQL database: .Click the 'MSSQL Server' icon on the control panel. select the user from the dropdown that you would like to associate with this database.

Edit the DSN records in the form that appears.6.- Click the Add icon next to the DB driver you need. Fill the form that appears.Click the ODBC icon on your control panel. Directories and file names must include paths relative to your home dir root. do the following: . - Click Create 10. (the SourceDB field should include the name of the database and the extension).Click update 66 . click the edit icon next to the DSN record you need. . Forms are different depending on the DSN type: Enter the second part of your full DSN name in the DSN field.3 Editing DSN records To edit a DSN record.On the page that shows. . in the “Your DSN” section. . NOTE: The first part of your full DSN name is your Windows login.

67 .Click the ODBC icon on your control panel.In the Your DSN section. . do the following: .6.10.4 Deleting DSN records To delete a DSN record. click the “trash can” icon next to the existing DSN to delete it.

at the other end the matching key decrypts the transmission.com/. This is done for both you and your customer’s safety.ixwebhosting. . go to http://www.Click the SSL icon on the control panel.c5. To read more about what is SSL and how it works.1. Dedicated SSL With a shared SSL certificate you get the benefits of SSL with out the costs that are usually associated with setting up a SSL server. Thawte Go Daddy Verisign CAcert Rapid SSL 11.1 Providers There are many SSL providers that will provide you with a dedicated SSL certificate for your domain.8/index. 68 . Here are a few of the current providers worth looking into.html 11.org/docs/2. These providers range in price and popularity depending on the provider. Dedicated SSL certificates are not free so they are usually something only used if you were going to process credit card transactions or transmit sensitive information. SSL 11. This is the standard minimum security level for an internet business. Shared SSL uses a certificate we provide to secure multiple sites.1 What is SSL? SSL (Secure Sockets Layer protocol) is a standard for transmitting confidential data such as credit card information over the Internet.2 Installing an SSL certificate To install an SSL certificate .Select the domain for which you wish to install the certificate. You can find this information by clicking on the magnifying glass icon under SSL inside your hosting account control panel. The c5 would represent the control panel which you are on.11. If you are going to transmit sensitive information via a webpage it should be protected.1. With shared SSL you usually get a secure URL like https://domain. Most true business sites support this feature to increase security during data transmissions over the Internet.2 Shared vs.modssl. 11. SSL works by using a private key and public key to encrypt data before it is transmitted. For dedicated SSL you must purchase your own SSL certificate and have a dedicated IP address to run the SSL server on.

2. it is free and doesn't require a dedicated IP.The secure certificate would look like this domain.ixwebhosting.com. 11.Click the SSL on your control panel page.- You can install a shared SSL certificate or a dedicated SSL certificate. . 11.If the icon is currently off then click the button under the shared SSL column to turn it on.Click the generate link at the top of the form that appears.C*.2. . . To use our shared SSL: . Thus.Click the SSL icon on the control panel. while still belonging to an equally trusted Certificate Authority. To generate a new temporary SSL private key and certificate. they will get an "unknown certification authority" warning window.Enable the SSL for the requested domain in the list. not trusted certificate authorities.2 Creating a temporary certificate The only difference between temporary and permanent certificates is that temporary certificates are generated by your control panel. 69 . You can’t have both shared and dedicated SSL certificates installed. Unlike a regular SSL certificate.1 Using our shared SSL certificate You can use our shared SSL certificate instead of purchasing a certificate of your own. . do the following: . when visitors enter your site.

70 .- Click on generate a temporary SSL certificate and certificate request.

- Once you have the needed information filled in click on the submit button. Don't make changes to the data if you are not sure about the purpose of these changes. such as Thawte or VeriSign. Use this request if you want to get a permanent SSL certificate from a trusted Certificate Authority. Don't lose this key. This data will be used to generate the certificate. 71 . you will need it if you get a permanent certificate. SSL certificate signing request: It includes the details that you submitted on the previous step. SSL server private key: This is the secret key to decrypt messages from your visitors. NOTE: You must remember to click the submit query link once you have relayed the information to the certificate authority. It must be stored in a secure place where it is inaccessible to others.

The previously created signing request completed above is submitted to CAcert: - CAcert provides the full server key to install: 72 .2. cacert. not any other party. 11. however for this tutorial we are going to use a free certificate provider.org.Temporary SSL certificate: It validates your identity and confirms the public key to assure the visitors that they are communicating with your server.3 Acquiring a permanent certificate There are many providers who can provide a SSL certificate.

-

Click the SSL icon from the control panel.

NOTE: After generating a CSR do not hit the on button because you will have to generate a new key from your provider. Once inside of the control panel you will click on the edit button

73

The certificate in this example has only one certificate, this is usually the case with a previously generated certificate request. Some providers will also give you multiple keys such as Go Daddy and Verisign

74

Once the certificate file has been pasted correctly select the upload button. This should be the last step. If you have installed your SSL certificate correctly you should see the information issued by your provider: NOTE: It can take a few hours for the changes to start working.

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It can also be useful if you have just set your e-shop to use a SSL certificate.1 Setting up osCommerce To set up osCommerce online shop.12. The databases used by osCommerce will show among your MySQL databases marked “Locked By osCommerce. NOTE: After initial setup the shopping cart is functional but not operational. catalogs. This option resets the configuration file using the current hosting settings and restores the osCommerce files from the bundle. So after you disable/enable it. . osCommerce uses MySQL databases to store your commercial data. Creating an online store There are many different shopping carts systems available. NOTE: Switching off or editing your osCommerce can permanently remove all your osCommerce settings. 12. EDIT: Click the icon in the case that you somehow corrupted the templates and want to get them fixed.Click osCommerce on the control panel. databases. This document is not a storefront management guide.2 osCommerce controls ON/OFF: Enable/disable the resource. For instructions on how to operate your on-line shop visit the manufactures website. WARNING: Assigning a previously created MySQL database for use by osCommerce will clear contents of all its tables. etc. until the store is fully configured and setup with a merchant account.1." You can manage osCommerce databases with any MySQL GUI client or the built-in phpMyAdmin control panel.On the page that shows enable osCommerce for the online store domain. Many are php or asp based and most can easily be installed. This is done to restrict public access to osCommerce configuration.Create a database and a user. etc. We provide oscommerce to our customers which can be installed at the click of a single button. do the following: . It only explains how to install and access the integrated estores from your control panel. such as products. NOTE: You should set password protection on your "admin" directory using the Htprotect utility. 12. you will have to configure it from scratch. 12.1 Preinstalled osCommerce Your control panel comes with a one click install on-line store builder.1. . called osCommerce. 76 .

2 Shopping cart options 12.) − This will extract the website and install files to a directory with the name of the compressed file.com/ 12. Setting up a shopping cart from scratch is not for everyone. − Select the file you uploaded and then select the uncompress option to the right.You then need to extract or uncompress the downloaded file. − This can be accomplished from the WebShell3 utility on your control panel. 77 .3 More information For more information refer to the manufactures website: http://oscommerce. Most of the time there are installation instructions available in the downloaded file.2 How to setup Shopping cart applications such as Zen Cart are usually php or asp based and often downloaded as a compressed zip file. The general flow is as follows: . 12.com/catalog in your browser and it will start the installation. X Cart and Cube Cart are supported on both our Windows and Linux packages. it can be time consuming and complicated. (NOTE: This will remove any files or folders with the same name and location.1. It is always best to check the system requirements for the shopping cart software which you want to install prior to attempting installation.2. You can always contact us if you need specific compatibility information.1 Setting up other shopping carts Our hosting packages will support most of the popular shopping cart applications. − Navigate to the folder where you would like to install the application. Open source shopping carts such as Zen Cart. . Providers such as King-Cart are all inclusive and work as a complimentary add-on to a hosting account. External shopping cart services can be much easier to setup and maintain.2. − You will access the domain.E-SHOP: Click the icon to go directly to your on-line store. 12. ADMIN: Click the icon to go to your osCommerce administrative panel.The downloaded file needs to be uploaded to your hosting account.

13.2 Live chat Our live chat will be happy to assist you 24/7 with any issue. 78 . Contact information can be found on the front page of our website. Getting technical support All of our support channels are available 24/7 to assist you. please consult the help desk manual available at the following URL. which can be reached from the 24/7 Help Desk icon on the account control panel or the ticket center icon at the bottom of the hosting account control panel. 13.pdf 13. They can be reached from the front page of our website. 13.3 Phone support We have support staff available 24/7 by phone to assist with any account maintenance or technical support issue. https://www.ixwebhosting. For more information on our Help Desk system.com/templates/ix/docs/Helpdesk_IX.1 Ticket center Our support staff can be contacted through our Help Desk.

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