Republic of the Philippines NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Cabanatuan City

A NARRATIVE REPORT ON ON-THE-JOB TRAINING UNDERTAKEN AT OXFORD SUITES MAKATI HOTEL MAKATI AVENUE, MAKATI CITY

A Report Submitted to the Faculty of the COLLEGE OF INFORMATION COMMUNICATION TECHNOLOGY NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY Cabanatuan City

In Partial fulfillment of the requirements in the course BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

ANDREW BALTAZAR REYES 2010

TABLE OF CONTENTS

APPROVAL SHEET ACKNOWLEDGEMENT DEDICATION CHAPTER I. INTRODUCTION a. Objectives of OJT b. Industrial Linkages & Coordination Office (Philosophy, Mission & Goals) II. The Training Agency / Company Profile a. Company Philosophy (Mission, Vision, Goals & Mandate) b. History (Company Background) III. Company Organization a. b. c. d. e. Organizational Structure Profiles of the Company Function of the Company Programs & Initiatives Expected Benefits

IV. Experience Evaluation a. OJT Experience b. Insights Problems Encountered Suggestions & Recommendation V. APPENDICES Appendix A. Daily Time Record Appendix B. Weekly Report Appendix C. Evaluation Appendix D. Pictorials Appendix E. Certificate of Completion Appendix F. Author’s Data

AKNOWLEDGEMENT

DEDICATION . Rodibelle F.The trainee is thankful to the Lord for giving him the strength and good health to finish this training. emotionally and spiritually and to his friends who help him fulfilled this project. Lastly he would like to acknowledge his OJT Coordinator. He wants to express his sincerest gratitude to his family for supporting him financially. He would like to thank also the professors of Nueva Ecija University of Science and Technology for conducting this kind of program that help the students experienced things in the real world. He also would like to gratefully acknowledge the bosses and staff of Oxford Suites Makati Hotel for giving him the chance to be part of their team and for giving him knowledge about their work and exposed to the possibilities of his career. Second. Ms. he would like to acknowledge the people who helped him for this training to be possible. Leona for the support that she gave to her trainee.

and support that you have always given me. Thank you for everything. guidance. I love you! Chapter I . helping me to succeed and instilling in me the confidence that I am capable of doing anything I put my mind to. who have raised me to be the person I am today.This work is dedicated to my wonderful parents. Who initiated and encouraged me to learn and explore new things that would help me grow as a human being. Thank you for all the unconditional love.

Accommodating on-the-job trainees can truly be beneficial not only to the trainees but also to the companies that provide opportunities for this type of learning. equipments and documents.While training the interns. This is also why trainees should take their internship seriously as it can become a powerful tool and possibly even a source of recommendation when they take that big lift from being students to career professionals.INTRODUCTION On the job training is one method by which students is given a chance to apply the theories and computations that they have learned from the school. employers are in fact also teaching their employees to process of guiding the trainees stretches their patience. the workplace becomes a development venue for a student trainee to learn more about his chosen field and practice what he has learn from academy. In effect. OJT’s can bring fresh ideas into the organization. The course of supervision also teaches them how to share what they know and be receptive to questions. Objectives of OJT . an OJT or internship program provides opportunities to go through the actual methodologies of a specific job using the real tools. It also helps the students to acquire relevant knowledge and skills by performing in actual work setting. For the students. A. develops teaching skills and makes them more sensitive to the needs and mind set of the younger generation.

To provide the OJT students the opportunity to integrate theory and practice in his/her professional education. to realize his/her own strength and weaknesses. To provide student-trainee with experiences that will enable him/her to develop sound human relation and to strengthen relationship between the cooperating Agency and University. to increase his/her knowledge of the professional in organization. Industrial Linkages & Coordination Office . duties and responsibilities of a full time professional. areas of specialization. to encourage the exchange of contemporary thinking between the apprenticeship and the agency and the Agency Personnel. B. To enable the OJT students to obtain information which can be used as basis for making choices in relation to future careers. and administrative function. and administration. To help students to gain an understanding and appreciation of the role. To provide students an opportunity to gain experience. supervisory. To provide students the opportunity to promote and broaden his/her philosophy and understanding of the chosen profession. and or further study. To develop the students technical skills in various program areas. To enable to student-trainee.

for the students to enhance technical competence and ensure job placement.PHILOSOPHY Industrial Linkages and Coordination shall be committed to the philosophy of training and molding highly motivated industrial workers who shall be responsible for the development of the country future middle level manpower to spur the economy. CHAPTER II . work attitude and knowledge to prospective student trainees in different degree and non-degree programs of the university. GOAL To provide quality training and proper skills. MISSION To provide access to relevant and comprehensive industrial training program.

We will make it easy for the guest in every way. We will provide exceptional service quality and personal attention to detail. graciousness and sincerity) with truly international standards.THE TRAINING AGENCY / COMPANY PROFILE A. We will maximize our financial performance by adapting to our customer’s changing needs and wants. VISION STATEMENT . friendliness. Company Philosophy MISSION STATEMENT To be recognized as a customer-focused service team which integrates Filipino hospitality traits (warmth. and providing perceived value for money. Competence and consistency will be the hallmark of our business. We will strive to achieve No. 1 position in the market share for corporate business in the 3-star hotel market in Manila.

to be perfect is to change often. we must innovate and anticipate our customer wants and needs. Service • Service will be right the first time but flexible enough when necessary to adhere to the needs of the individual guest. Since our markets and tastes change. Leadership . to successfully compete. • Team members will display a high level of professional skill in all aspect of the service architecture and will constantly seek to make service easy and straightforward to the guest. fast and efficient service based on personal care and attention to detail. • We will provide predictable.Customer • Maximizing customer satisfaction is our prime responsibility and the standard by which we measure our performance. • To improve is to change. • • Customer is King.

promote understanding and trust in each other’s ability. fairness.• We will create a positive work environment. feeling of ownership and self-discipline. we will look for ways to improve what we do. sensitivity and judgement. • We shall create a climate of openness. mutual respect and sensitivity for each person’s individuality. • Being a good manager is not only the ability to apply sound management techniques – there must also be evidence of leadership. Team • We shall have a team working together towards the same direction committed to the same values and vision. Each day. which promotes personal and professional growth. • • We shall encourage participation. We have a strong expectation of high performance from each team member. .

Inc. Inc. Background History Oxford Suites Makati was developed and conceptualized. The “soft opening” of the hotel was last August 1. The units/room in Oxford Suites Makati are being owned by individual unit owners and have the options of whether to participate the Rental Pool Program or not. as the Hotel Management/Operation and as the Manager of the Condominium Corporation. . hence the name “Oxford”. But for some reason.B. while the Marketing arm was Century Properties Management. The hotel was supposed to be managed by a European group. Inc. the arrangement did not materialize until such time that Meridien appointed BRYCL Resorts International. 2001. as a Boutique Hotel by Meridien Land Holdings.

Zuniga Admin Asst.Giray Electrician S.Cruz FIN Head C.Valencia Engineer J.CHAPTER III COMPANY ORGANIZATION A. Tindoy JR.Ramirez FO Agent M.Oledan Mktg Officer A. Kipping Account Exec C.Failman Tech nician R.Aldaba General Manager J.Isais FO Agent A.Castro FO Supervisor J. Plumber BClemente STP Operator T. Yanson Acctg Supervisor C.Hildawa SMD Head M. Mataga Messenger M. J.Agus FO Agent O.Cuevas Cashier GGonzales Gym Attendant F.Cabildo CCO M.De Guzman HR Officer C.Nakamura President V.Badiola Bldg Mgr J. Dollentas Resa Mgr E.Saguinsi n Resa Officer C.Lu Duty Manager M. Cabrera HK Supervisor GPPI Agency R. Samson Exec Housekeeper G. Saniel FO Agent W. Ibanez Messenger .Torio Carpenter C. Organizational Structure G. Sevalla Resa Officer A. Peralta FO Agent S. Cuenca FO Agent J.Nemenzo Duty Manager C. Manese Account Exec L.Mendoza Bookeeper M. Ramos FO Agent J.Valencia FO Agent A.Velano FO Agent A.Trinidad Accountant J.Afaga Corporate Controller Greenleaf Security Services MPagkalinawan FO Manager/ Hotel Mgr A.Bertulfo Painter K.

. Our Asian and Continental Cuisine restaurant will treat you to a gastronomic offering anytime. canapés. Profiles of the Company LOCATION Conveniently situated at the commercial and business district of Makati where shopping and entertainment awaits you and just 3 minutes away from the Rockwell Center. anyday. In-room safety deposit box Complimentary coffee / tea making facilities Minibar Individually controlled air-conditioning unit Marble bathrooms with tub / hairdryer One bedroom suites with kitchenette Non-smoking floors are available RESTAURANTS The Coffee Shop offers a wide variety of pastries. ACCOMMODATION 232 Well appointed rooms.B. individually equipped with: • • • • • • • • • IDD and NDD Telephone Cable Television WI-FI and Broadband internet access. and sandwiches. It’s just a perfect venue for your much needed break.

MEETING ROOMS For your highly confidential transactions. photocopying. GYM The gym at the 3rd floor awaits you with its revolutionized fitness facilities. pre-arranged car rental and 4 levels of parking space . OTHER FACILITIES • • Laundry and pressing services Scheduled airport transfers.BUSINESS CENTER Our Business Center provides executive support such as secretarial. facsimile and courier services. your privacy is our utmost interest. and oncall masseuse.

C. Function of the Company .

D. and its services. also to help themselves build good relationship to their colleagues. its organization structure and departments. Quarterly Birthday merienda prepare to give some appreciation for the staff for being one of the contributors of ideas from company. Those activities help them to realize that they cannot succeed when they work selfishly. Learn how to work in actual operation. its mission statement. create teamwork and trust. which help staff to become more resourceful as can be. They need to know the different kind of people so that they can understand their capability & needs and be sensitive towards other feelings. Team Building Outdoors group activities and annual Christmas party help the staff to bond as a team. E. Programs & Initiatives Human Resource Department conducted programs and activities. Expected Benefits • Learn about hotel’s history. They need to communicate for them to meet one goal. It helps build lasting relationships to their colleague. • • Learn the basics of the hotel operations. .

. Assist in preparation of reminder letter in MS word.photocopying documents. Collating various receipts and encode in excel file.CHAPTER IV EXPERIENCE EVALUATION A. email blasts. take messages. Inform current promo thru email blasts and fax brigade. Encoding parking tickets in excel file. Clerical work . Encoding of checks to be release. text brigade. fax brigade. Answering phone calls. Preparation of the sales kit folder. Product knowledge. filing and routing documents. OJT Experience • • • • • • • • • • • Glimpse knowledge on the room master (system used by Oxford Suites Makati) Assist on browsing website when needed.

so the supervisor must supervise him and not to let him handle a situation than he didn’t know. First day of training is a big challenge for the trainee. he must consider all the policies and procedure in a particular department. the trainee learned to put a dedication to his work. That was a big challenge for the trainee. During the trainee’s on-the-job training. That is also the time when the trainee’s supervisor said that if he want high grade. . he must work like a real employee. he push to work better. And because of that. Also a challenge to meet their expectations as IT student. Insights Problems Encountered Suggestions & Recommendation Challenges Challenge is test of one's abilities or resources in a demanding or stimulating situation and it’s always present. He must bring all ideas he has. He was only a trainee.B.

An out of town training would give more self esteem to the students. they should be aggressive in order to learn. Every trainee must focus to their work. The trainee should observe the proper attitude while working and always feel confident.Recommendation The students must have a good company that would give them a good training ground and would enhance their knowledge and capabilities. .

DAILY TIME RECORD .CHAPTER V APPENDICES Appendix A.

Appendix B. WEEKLY REPORT .

Appendix C. EVALUATION .

PICTORIALS .Appendix D.

CERTIFICATE OF COMPLETION .Appendix E.

1991 Mallorca San Leonardo Nueva Ecija Roman Catholic Eriberto V. Reyes English / Filipino .Appendix F. : Nationality : Civil Status : Date of Birth : Place of Birth : Religion : Father’s Name : Mother’s Name : Language : Educational Background College/University : Address : Course : Years of Residence : Secondary/ High School : Address : Years of Residence : Primary/ Elementary : Address : Years of Residence : Neuva Ecija University of Science & Technology Cabanatuan City Bachelor of Science in Information Technology 2007 up to present Mallorca High School Mallorca San Leonardo Nueva Ecija 2003-2007 Mallorca Elementary School Mallorca San Leonardo Nueva Ecija 1997-2003 Andrew B. Reyes Mallorca San Leonrado Nueva Ecija (0906) 7268222 Filipino Single March 03. Reyes Nenita B. AUTHORS’S DATA Name : Address : Cell No.

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