Network, PC, and server audit checklist

By Erik Eckel Introduction

Version 1.0 February 4, 2010

Tracking client systems, software, security, backups, and network configurations is a complex process; worse, the process is fraught with error. It's very easy to overlook simple but important issues when first meeting a client and reviewing the client's technology infrastructure. Determining and logging technology weaknesses and vulnerabilities that require attention, as well as tracking which recommendations have been provided to clients (in writing, no less), are difficult tasks. This simple checklist can help.

Customize the template
The Word document is easily edited to meet any special needs your clients or office may have. Further, sample notes are included within the Workstation 1, Notes and Recommendations pages to help you understand how to use it (just cut-and-paste the network, workstation, and server entries into as many pages as there are networks, workstations, and servers).

Major benefit of using the template
One of the most significant benefits of using the checklist is it will help you gauge the client's willingness to properly invest in the systems necessary to achieve the client's stated business needs and objectives. My office has been burnt more than once by clients who talk a big game but, when it comes to crunch time, balk like rookies seeing their first major league curveball. We've invested numerous hours in understanding a client's specific business needs and security requirements, only to be told at the eleventh hour that the $9,000 project the client said they wanted to complete really needs to be completed for just $4,000. By completing this checklist upfront, you can learn what's required to close technology gaps and implement appropriate security controls, properly license software, and meet best industry practices. In other words, the checklist provides you with a barometer to learn just how professional and serious a client really is.

Page 1
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Network, PC, and server audit checklist

CLIENT INITIAL MEETING
Contact Title Company Name Street Address City, State, Zip Telephone Mobile Email

NETWORK (Location 1) ITEM
ISP 1 Modem / Integrator ISP 2 Modem / Integrator Hardware-Based Firewall Network Switch Battery Backup Cabling Grade Wireless Security Data Circuit Sustained Ping Test Bandwidth Test DHCP Authority DNS Authority WAN IP Other 1 Other 2

DESCRIPTION

RECOMMENDATION

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Network, PC, and server audit checklist

WORKSTATION 1 (Computer 1 Name) ITEM
Make Model Computer Name Workgroup/Domain OS CPU

DESCRIPTION
Dell Dimension 2200 Receptionist ACMECORP Windows XP Professional SP3 Pentium 4 2.8GHz

RECOMMENDATION
NA NA NA NA NA Our clients report much better performance running Outlook, other Microsoft applications, and QuickBooks when using dual-core powered CPUs; this machine's CPU predates the introduction of Intel's dual-core CPUs. Recommend minimum of 1 GB for Windows systems that run QuickBooks. C reports 64% free D reports 92% free NA Chkdsk operation revealed master file table and allocated free space issues; recommend verifying full backup and then performing chkdsk with /f repair operation. 5%; defragmentation of C not required. 192.168.1.1 range, serviced by network router. Version 8.0 is installed; our office recommends upgrading to version 9 to better secure Windows systems. No action required; no reported unresolved security threats. Recommend downloading and installing security patches and performance updates. Recommend upgrade to Microsoft Office Professional 2007. Recommend upgrading to Outlook 2007 and QuickBooks Professional 2010 to receive better performance, stability, security, and compatibility. This workstation serves as host. Suspected due to lack of batterypowered network switch. Recommend implementing Acronis True Image Backup with Universal

RAM

512MB

Hard Disk 1

80 GB; NTFS Configured with two partitions

Hard Disk 2 Disk Health

Not present Microsoft chkdsk performed

Disk Fragmentation IP Information AntiVirus

Disk Defragmentation run DHCP AVG AntiVirus Professional

AntiVirus Log Notes Windows Update Status

Scans performing as planned Disabled.

Office Version Critical Applications

Microsoft Office Professional 2002 SP3 Outlook, QuickBooks Professional 2006

File Shares Error Log Notes Backup Method

Access files shared to second PC Repeated NIC loss-of-connectivity issues None

Page 3
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Network, PC, and server audit checklist

Restore backup operation with two external hard disks for storing copy off site. Backup Status Firewall Status Printers Battery / Surge Protection None Windows Firewall Local and network MFP APC Recommend implementing backup strategy immediately. Enabled with exceptions. NA Battery requires replacement; recommend replacing battery backup unit. NA NA

Other 1 Other 2

NA NA

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Network, PC, and server audit checklist

SERVER 1 (Server 1 Name) ITEM
Make Model Server Name Domain OS 32- Or 64-Bit CPU1 CPU2 RAM Hard Disk 1 Disk Array Hard Disk 2 Hard Disk 3 Hard Disk 4 Disk Health Disk Fragmentation IP Information AntiVirus AntiVirus Log Notes Windows Update Status Critical Services Critical Applications Active Directory Status Exchange Status SQL Status CAL License Status File Shares Error Log Notes Backup Method Backup Status System State Backup Data Backups Verified Firewall Status Printers Battery / Surge Protection Other 1

DESCRIPTION

RECOMMENDATION

Page 5
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Network, PC, and server audit checklist

Other 2

Page 6
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Network, PC, and server audit checklist

NOTES ITEM 1
Client chooses to wait on upgrading Microsoft Office and QuickBooks software due to budget constraints.

ITEM 2

ITEM 3

ITEM 4

ITEM 5

ITEM 6

ITEM 7

Page 7
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